Ward Security Limited
12 Appold St, London EC2A 2AW, UK Req 30 April 2025 Are you a strong leader and a strategic thinker? Do you have a passion for building long-lasting client relationships and lead a high profile portfolio for our London businesses? Apply now! As a Key Account Director here at Ward, you will have the ability to develop and implement business strategies, as well as having the commitment in delivering innovative and service excellence, contributing to the growth and success of the account portfolio. These attributes will be applied across the Ward London portfolio to assist with strategical input for the Account Management Team. Role: Key Account Director Shift Pattern: Monday - Friday 37.5 hours per week Location: London Headquarters Benefits include: Access to 24/7 Free Employee Assistance programme Company Pension scheme Life Assurance benefits Cycle to work salary sacrifice scheme Plus additional benefits we offer via our ReWard membership Develop and maintain strategic relationships with high value clients Support our clients to achieve their objectives and ensure service delivery remains effective and aligned with their needs at all locations Regularly review services provided in line with customer needs and strategic priorities Effectively monitor SLAs and KPIs, identify opportunities and/or risk and work with others in the business to develop action plans to address any areas of underperformance Drive organic growth Be the Senior contact responsible for ensuring that your clients are kept informed and the relationship nurtured at all times Develop innovation, alternative solutions and contract improvement Accountable for the management of your portfolio P&L, continuously monitoring expenditure and delivering financial performance in line with budgets Manage and control budgets, ensuring that expenditure is monitored and controlled in line with financial targets Attend regular client review meetings and effectively monitor SLAs and KPIs, identifying opportunities and/or risk Produce, evaluate and present regular reports on portfolio performance Participate and on occasions take the lead in tender presentations Ensure the health, safety and wellbeing of team members at all times Maintain optimum manning levels and manage recruitment needs Review all critical operational incidents and identify areas for improvement Support and deliver in line with the business's overall growth strategy Ensure client annual reviews are undertaken and company process is followed Build and maintain effective relationships with current and potential decision-makers, key stakeholders, and clients Build effective networks and relationships with external stakeholders Deliver effective succession planning to ensure resilience for each site, the management team and the wider London business Attend monthly reviews with the Ward finance team Strategic Planning Monitor and measure progress and performance against agreed plans to ensure that the business attains its targets and objectives as effectively as possible Provide recommendations to the Managing Director and Senior Leadership Team Identify commercial opportunities for growth Ensure that the business is at the leading edge of understanding market and client needs Consistently strive to ensure that budget targets are met Ensure costs are adequately controlled Direct and control the work and resources within your team to optimise operational performance and achieve the desired impact on business results Understands variance analysis and develop financial plans to mitigate loss Develops business case plans or short focus papers for projects Retention Develop and provide robust and successful client retention strategies across your portfolio Ensure comprehensive relationship mapping is always in place and up to date Effectively monitor SLAs and KPIs, identify opportunities and/or risk and work with others in the business to develop action plans to address any areas of underperformance Manage difficult or emotional customer situations Respond promptly to customer needs Solicit customer feedback to improve service Meet contractual commitments Support our clients to achieve their objectives and ensure service delivery remains 'fit for purpose' Identify and resolve problems in a timely manner Better today than yesterday - develop alternative solutions and contract improvement Leadership Competence Experienced P&L and budget responsibility Operational, threat and risk experience Demonstrate a high level of resilience and resourcefulness to overcome challenges and deliver business outcomes Act in accordance with Ward's values and culture Share key elements of organisational strategy effectively with teams Hold themselves and direct team members responsible and accountable for performance Effectively establish priorities Create an environment that nurtures and develops people Speak out (challenge) in circumstances where behaviors are inconsistent with our culture Influence effectively Lead and manage change where needed Communicate plans and activities in a manner which invokes employee engagement Establish wide internal and external relationships Ensure that Ward is held in high regard within the industry People Lead and embed an inclusive culture through coaching and challenging the right behaviours Contribute to the delivery of our business-wide people strategy and The Ward Way Effectively engage challenging conversations with peers and your team to produce positive outcomes Maintain a positive and ethical work environment that is conductive to attracting, retaining and motivating a diverse group of employees at all levels Create an environment which encourages creative thinking Line report annual appraisal completion and review Identify and deliver annual CPD for themselves and line reports Who We Are: Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally. We seek the best talent to uphold our vision " We look after our people; our people look after our clients. We aim to retain and attract the very best of both ". Why Work For Us? Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path. To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits. At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
12 Appold St, London EC2A 2AW, UK Req 30 April 2025 Are you a strong leader and a strategic thinker? Do you have a passion for building long-lasting client relationships and lead a high profile portfolio for our London businesses? Apply now! As a Key Account Director here at Ward, you will have the ability to develop and implement business strategies, as well as having the commitment in delivering innovative and service excellence, contributing to the growth and success of the account portfolio. These attributes will be applied across the Ward London portfolio to assist with strategical input for the Account Management Team. Role: Key Account Director Shift Pattern: Monday - Friday 37.5 hours per week Location: London Headquarters Benefits include: Access to 24/7 Free Employee Assistance programme Company Pension scheme Life Assurance benefits Cycle to work salary sacrifice scheme Plus additional benefits we offer via our ReWard membership Develop and maintain strategic relationships with high value clients Support our clients to achieve their objectives and ensure service delivery remains effective and aligned with their needs at all locations Regularly review services provided in line with customer needs and strategic priorities Effectively monitor SLAs and KPIs, identify opportunities and/or risk and work with others in the business to develop action plans to address any areas of underperformance Drive organic growth Be the Senior contact responsible for ensuring that your clients are kept informed and the relationship nurtured at all times Develop innovation, alternative solutions and contract improvement Accountable for the management of your portfolio P&L, continuously monitoring expenditure and delivering financial performance in line with budgets Manage and control budgets, ensuring that expenditure is monitored and controlled in line with financial targets Attend regular client review meetings and effectively monitor SLAs and KPIs, identifying opportunities and/or risk Produce, evaluate and present regular reports on portfolio performance Participate and on occasions take the lead in tender presentations Ensure the health, safety and wellbeing of team members at all times Maintain optimum manning levels and manage recruitment needs Review all critical operational incidents and identify areas for improvement Support and deliver in line with the business's overall growth strategy Ensure client annual reviews are undertaken and company process is followed Build and maintain effective relationships with current and potential decision-makers, key stakeholders, and clients Build effective networks and relationships with external stakeholders Deliver effective succession planning to ensure resilience for each site, the management team and the wider London business Attend monthly reviews with the Ward finance team Strategic Planning Monitor and measure progress and performance against agreed plans to ensure that the business attains its targets and objectives as effectively as possible Provide recommendations to the Managing Director and Senior Leadership Team Identify commercial opportunities for growth Ensure that the business is at the leading edge of understanding market and client needs Consistently strive to ensure that budget targets are met Ensure costs are adequately controlled Direct and control the work and resources within your team to optimise operational performance and achieve the desired impact on business results Understands variance analysis and develop financial plans to mitigate loss Develops business case plans or short focus papers for projects Retention Develop and provide robust and successful client retention strategies across your portfolio Ensure comprehensive relationship mapping is always in place and up to date Effectively monitor SLAs and KPIs, identify opportunities and/or risk and work with others in the business to develop action plans to address any areas of underperformance Manage difficult or emotional customer situations Respond promptly to customer needs Solicit customer feedback to improve service Meet contractual commitments Support our clients to achieve their objectives and ensure service delivery remains 'fit for purpose' Identify and resolve problems in a timely manner Better today than yesterday - develop alternative solutions and contract improvement Leadership Competence Experienced P&L and budget responsibility Operational, threat and risk experience Demonstrate a high level of resilience and resourcefulness to overcome challenges and deliver business outcomes Act in accordance with Ward's values and culture Share key elements of organisational strategy effectively with teams Hold themselves and direct team members responsible and accountable for performance Effectively establish priorities Create an environment that nurtures and develops people Speak out (challenge) in circumstances where behaviors are inconsistent with our culture Influence effectively Lead and manage change where needed Communicate plans and activities in a manner which invokes employee engagement Establish wide internal and external relationships Ensure that Ward is held in high regard within the industry People Lead and embed an inclusive culture through coaching and challenging the right behaviours Contribute to the delivery of our business-wide people strategy and The Ward Way Effectively engage challenging conversations with peers and your team to produce positive outcomes Maintain a positive and ethical work environment that is conductive to attracting, retaining and motivating a diverse group of employees at all levels Create an environment which encourages creative thinking Line report annual appraisal completion and review Identify and deliver annual CPD for themselves and line reports Who We Are: Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally. We seek the best talent to uphold our vision " We look after our people; our people look after our clients. We aim to retain and attract the very best of both ". Why Work For Us? Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path. To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits. At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
Ward Security Limited
Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way? Apply now! We are seeking an experienced and adaptable Security Officer to safeguard a prominent facility in London. The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary. Role : Security Officer Pay Rate: £14.25 per hour Shift Pattern: 3 days, 3 nights, 3 off Location : EC2A, London Role Requirements: SIA License Benefits include: Financial support for SIA Licensing and renewal Cycle to work salary sacrifice scheme Company Pension scheme Life Assurance benefits Progression, training, and development opportunities Additional benefits we offer via our ReWard membership : Discounted gym membership Discounts at major retailers and travel suppliers Restaurant and Supermarket vouchers Cinema tickets Access to 24/7 free Employee Assistance programme Must have: Valid SIA licence Good customer service and communication skills Proven work experience as a Security Officer(min 1year) Excellent customer service and communication skills Professional attitude and appearance Have an ability to deliver succinct and clear verbal and written reports where necessary. Ability to be resourceful and proactive when issues arise Excellent organizational skills Experience within a Cooperate Security (min 1year) Surveillance skills and detail orientation 5-year checkable work history IT literate- Ability to operate detecting systems and emergency equipment Main Duties: Act as a point of contact and information center to staff and visitors. Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email. Report any issues to the supervisor or duty manager Always conduct yourself in a professional manner Respond to emergencies Deal with conflict in an appropriate manner if required Write up incidents to the standard expected by Management Carry out ID checks Be vigilant to the Health and Safety risks Work on own initiative Who We Are: Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally. We seek the best talent to uphold our vision " We look after our people; our people look after our clients. We aim to retain and attract the very best of both ". Why Work For Us? Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path. To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits. At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way? Apply now! We are seeking an experienced and adaptable Security Officer to safeguard a prominent facility in London. The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary. Role : Security Officer Pay Rate: £14.25 per hour Shift Pattern: 3 days, 3 nights, 3 off Location : EC2A, London Role Requirements: SIA License Benefits include: Financial support for SIA Licensing and renewal Cycle to work salary sacrifice scheme Company Pension scheme Life Assurance benefits Progression, training, and development opportunities Additional benefits we offer via our ReWard membership : Discounted gym membership Discounts at major retailers and travel suppliers Restaurant and Supermarket vouchers Cinema tickets Access to 24/7 free Employee Assistance programme Must have: Valid SIA licence Good customer service and communication skills Proven work experience as a Security Officer(min 1year) Excellent customer service and communication skills Professional attitude and appearance Have an ability to deliver succinct and clear verbal and written reports where necessary. Ability to be resourceful and proactive when issues arise Excellent organizational skills Experience within a Cooperate Security (min 1year) Surveillance skills and detail orientation 5-year checkable work history IT literate- Ability to operate detecting systems and emergency equipment Main Duties: Act as a point of contact and information center to staff and visitors. Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email. Report any issues to the supervisor or duty manager Always conduct yourself in a professional manner Respond to emergencies Deal with conflict in an appropriate manner if required Write up incidents to the standard expected by Management Carry out ID checks Be vigilant to the Health and Safety risks Work on own initiative Who We Are: Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally. We seek the best talent to uphold our vision " We look after our people; our people look after our clients. We aim to retain and attract the very best of both ". Why Work For Us? Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path. To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits. At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.