Frontend Developer page is loaded Frontend Developerlocations: UK - London ( St Botolph )time type: Full timeposted on: Posted Todayjob requisition id: 2025-918 Job Title: Frontend Developer Reporting to: Digital Technical Lead Direct Reports: 0 Position Type: Permanent Why Standing still is not an option in the current world of Insurance. TMHCC are one of the world's leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients. Job Purpose: We are seeking a Frontend Developer to join our new Product Experience (PX) Practice, reporting to the Digital Technical Lead. This role is critical in ensuring that our digital products deliver intuitive, engaging, and effective user experiences across our platforms - primarily JS, React/Next JS and Sitecore. The successful candidate must have hands-on experience in front end development technologies such as JS React/Next JS and Sitecore.You will work closely with cross-functional product teams, building world class applications. You'll also act as a key bridge to both IT and business stakeholders, helping shape the future of our digital experience across the organisation. Key Responsibilities: Convert UX designs to UI components, workflows, and user interfaces across all our digital platforms in JS react/Next JS and Sitecore. Build component libraries in Storybook. Collaborate with UX designers, product managers, business analysts to ensure user-centred design is built across all initiatives. Willingness to learn new technologies and adapt according to learn hands-on experience. Build components as per best practices and high standard with efficiency. Build reusable and shared component library which can be used by multiple projects. Engage with other developers and other teams to advocate for user-centric solutions and enhance designs. Work with platforms such as Sitecore CMS. Work with platforms such as Pega, and Guidewire Digital to build custom front-end components. Contribute to the evolution and adoption of UX standards, guidelines, and toolkits. Contribute to product teams through POC's, ideation sessions, and design sprints. Performance Objectives: Build frontend and enhance overall UI/UX in React. Contribute to the evolution and adoption of UX standards, guidelines, and toolkits. Upskill colleagues in React and UI/UX design. Skills and Experience Specification Essential: Proven experience in frontend development, ideally within a large and matrixed organization. Hands-on experience in frontend development with JS React/Next JS and CSS styling, reuse of react library, storybook for react component library, must have used tools/software to manage design system. Hands-on experience in TypeScript to build components and integrate in pipeline. Frontend development and deployment pipeline knowledge such as Gulp, NPM, Bower and Webpack. Hands-on Github operational knowledge. Solid experience in application branding and white labelling, Previous experience working with a development team and ability to follow brand guidelines. Strong experience across the full UX lifecycle from building UI from wireframes and high-fidelity prototypes. Ability to upgrade and learn new technology. Deep understanding of user-cantered design principles, accessibility standards, and responsive design. Familiarity with modern design and prototyping tools (e.g., Figma, Adobe XD, Axure, Sketch). Excellent communication, facilitation, and collaboration skills. Desirable: JS Frontend systems knowledge such as Angular, Vue, Svelte. Sound knowledge of Sitecore CMS, Pega, and Guidewire Digital platforms. What We Offer The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies.
Jan 01, 2026
Full time
Frontend Developer page is loaded Frontend Developerlocations: UK - London ( St Botolph )time type: Full timeposted on: Posted Todayjob requisition id: 2025-918 Job Title: Frontend Developer Reporting to: Digital Technical Lead Direct Reports: 0 Position Type: Permanent Why Standing still is not an option in the current world of Insurance. TMHCC are one of the world's leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients. Job Purpose: We are seeking a Frontend Developer to join our new Product Experience (PX) Practice, reporting to the Digital Technical Lead. This role is critical in ensuring that our digital products deliver intuitive, engaging, and effective user experiences across our platforms - primarily JS, React/Next JS and Sitecore. The successful candidate must have hands-on experience in front end development technologies such as JS React/Next JS and Sitecore.You will work closely with cross-functional product teams, building world class applications. You'll also act as a key bridge to both IT and business stakeholders, helping shape the future of our digital experience across the organisation. Key Responsibilities: Convert UX designs to UI components, workflows, and user interfaces across all our digital platforms in JS react/Next JS and Sitecore. Build component libraries in Storybook. Collaborate with UX designers, product managers, business analysts to ensure user-centred design is built across all initiatives. Willingness to learn new technologies and adapt according to learn hands-on experience. Build components as per best practices and high standard with efficiency. Build reusable and shared component library which can be used by multiple projects. Engage with other developers and other teams to advocate for user-centric solutions and enhance designs. Work with platforms such as Sitecore CMS. Work with platforms such as Pega, and Guidewire Digital to build custom front-end components. Contribute to the evolution and adoption of UX standards, guidelines, and toolkits. Contribute to product teams through POC's, ideation sessions, and design sprints. Performance Objectives: Build frontend and enhance overall UI/UX in React. Contribute to the evolution and adoption of UX standards, guidelines, and toolkits. Upskill colleagues in React and UI/UX design. Skills and Experience Specification Essential: Proven experience in frontend development, ideally within a large and matrixed organization. Hands-on experience in frontend development with JS React/Next JS and CSS styling, reuse of react library, storybook for react component library, must have used tools/software to manage design system. Hands-on experience in TypeScript to build components and integrate in pipeline. Frontend development and deployment pipeline knowledge such as Gulp, NPM, Bower and Webpack. Hands-on Github operational knowledge. Solid experience in application branding and white labelling, Previous experience working with a development team and ability to follow brand guidelines. Strong experience across the full UX lifecycle from building UI from wireframes and high-fidelity prototypes. Ability to upgrade and learn new technology. Deep understanding of user-cantered design principles, accessibility standards, and responsive design. Familiarity with modern design and prototyping tools (e.g., Figma, Adobe XD, Axure, Sketch). Excellent communication, facilitation, and collaboration skills. Desirable: JS Frontend systems knowledge such as Angular, Vue, Svelte. Sound knowledge of Sitecore CMS, Pega, and Guidewire Digital platforms. What We Offer The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies.
UI/UX Designer page is loaded UI/UX Designerremote type: Hybridlocations: UK - London ( St Botolph )time type: Full timeposted on: Posted Todayjob requisition id: Job Title: UI/UX DesignerReporting to: Senior UI/UX DesignerDirect Reports: 0Position Type: Permanent Why Standing still is not an option in the current world of Insurance. TMHCC are one of the world's leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients. Job Purpose: We are seeking a UI/UX Designer to join our new Product Experience (PX) Practice, reporting directly to the Lead UI/UX Designer. This role is critical in ensuring that our digital products deliver intuitive, engaging, and effective user experiences across our platforms primarily JS, React, Sitecore, Pega, and Guidewire Digital.You will work closely with cross-functional product teams, providing strategic guidance and best practice for UX design methodologies. You'll also act as a key advisor to both IT and business stakeholders, helping shape the future of our digital experience across the organisation. Key Responsibilities: Lead the UX design and analysis of user journeys, workflows, and user interfaces across all our digital platforms. Collaborate with Product Managers, Designers, Developers, and Business Analysts to ensure user-centered design is embedded across all initiatives. Provide UX strategy, design advice, and best practices to product teams as part of the Product Experience Practice. Manage and mentor junior UI/UX team members, fostering skill development and consistency in UX delivery. Conduct user research, usability testing, and data analysis to inform design decisions. Engage with senior IT and business stakeholders to advocate for user-centric solutions and communicate design rationale. Work with platforms such as Sitecore, Pega, and Guidewire Digital to ensure best-practice implementation of experience design. Contribute to the evolution and adoption of UX standards, guidelines, and toolkits. Support product teams through workshops, ideation sessions, and design sprints. Performance Objectives: Define UI/UX best-practices and build Center of Excellence. Contribute to the evolution and adoption of UX standards, guidelines, and toolkits. Upskill junior colleagues in React and UI/UX design. Skills and Experience Specification: Proven experience in a UI/UX role, ideally within a large and matrixed organization. Working experience with front end developers of JS, React and CSS styling, reuse of react library, storybook for react component library. Must have used tools/software to manage design system. Solid experience in application branding and white labelling. Experience working with marketing and following brand guidelines. Strong portfolio demonstrating experience across the full UX lifecycle-from research and strategy to wireframes and high-fidelity prototypes. Experience either managing or mentoring UX professionals. Ability to influence and communicate effectively with senior stakeholders across IT and business functions. Deep understanding of user-cantered design principles, accessibility standards, and responsive design. Familiarity with modern design and prototyping tools (e.g., Figma, Adobe XD, Axure, Sketch). Excellent communication, facilitation, and collaboration skills. Experience working with Sitecore, Pega, and Guidewire Digital platforms would be desirable. What We Offer The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies.The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies.
Jan 01, 2026
Full time
UI/UX Designer page is loaded UI/UX Designerremote type: Hybridlocations: UK - London ( St Botolph )time type: Full timeposted on: Posted Todayjob requisition id: Job Title: UI/UX DesignerReporting to: Senior UI/UX DesignerDirect Reports: 0Position Type: Permanent Why Standing still is not an option in the current world of Insurance. TMHCC are one of the world's leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients. Job Purpose: We are seeking a UI/UX Designer to join our new Product Experience (PX) Practice, reporting directly to the Lead UI/UX Designer. This role is critical in ensuring that our digital products deliver intuitive, engaging, and effective user experiences across our platforms primarily JS, React, Sitecore, Pega, and Guidewire Digital.You will work closely with cross-functional product teams, providing strategic guidance and best practice for UX design methodologies. You'll also act as a key advisor to both IT and business stakeholders, helping shape the future of our digital experience across the organisation. Key Responsibilities: Lead the UX design and analysis of user journeys, workflows, and user interfaces across all our digital platforms. Collaborate with Product Managers, Designers, Developers, and Business Analysts to ensure user-centered design is embedded across all initiatives. Provide UX strategy, design advice, and best practices to product teams as part of the Product Experience Practice. Manage and mentor junior UI/UX team members, fostering skill development and consistency in UX delivery. Conduct user research, usability testing, and data analysis to inform design decisions. Engage with senior IT and business stakeholders to advocate for user-centric solutions and communicate design rationale. Work with platforms such as Sitecore, Pega, and Guidewire Digital to ensure best-practice implementation of experience design. Contribute to the evolution and adoption of UX standards, guidelines, and toolkits. Support product teams through workshops, ideation sessions, and design sprints. Performance Objectives: Define UI/UX best-practices and build Center of Excellence. Contribute to the evolution and adoption of UX standards, guidelines, and toolkits. Upskill junior colleagues in React and UI/UX design. Skills and Experience Specification: Proven experience in a UI/UX role, ideally within a large and matrixed organization. Working experience with front end developers of JS, React and CSS styling, reuse of react library, storybook for react component library. Must have used tools/software to manage design system. Solid experience in application branding and white labelling. Experience working with marketing and following brand guidelines. Strong portfolio demonstrating experience across the full UX lifecycle-from research and strategy to wireframes and high-fidelity prototypes. Experience either managing or mentoring UX professionals. Ability to influence and communicate effectively with senior stakeholders across IT and business functions. Deep understanding of user-cantered design principles, accessibility standards, and responsive design. Familiarity with modern design and prototyping tools (e.g., Figma, Adobe XD, Axure, Sketch). Excellent communication, facilitation, and collaboration skills. Experience working with Sitecore, Pega, and Guidewire Digital platforms would be desirable. What We Offer The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies.The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies.
Reporting to: Director- Professional Services & Brand Direct Reports: 3 Direct Reports Position Type: Permanent Overview: Qdos is a division of Tokio Marine HCC, focussing on the sale of Insurance and Consultancy services to UK based freelancers and contractors.Qdos are business insurance and employment status specialists dedicated to the self-employed. We provide business insurance and compliance advice to UK limited companies and sole traders as well as the recruitment agencies and businesses that engage them. We're always looking for the best ways to get our customers the information they need, when they need it.Based in our purpose-built office in rural Leicestershire with countryside views, you will be part of a growing, sociable team with plenty of events and celebrations (we are rarely short of a few snacks in the office!). We are currently operating a flexible working policy which enables you to work from home two days a week and we have the opportunity to get involved in local environmental projects, volunteering days, and other optional activities. Job Purpose: The Head of Professional Services will take full ownership of Qdos' consultancy offering, leading the delivery of expert IR35, off-payroll working, and broader employment status advice to organisations engaging contingent workers. This senior leadership role is central to the development and expansion of our professional services practice, with accountability for driving commercial growth through the enhancement of our technical consultancy, client defence capabilities, the ongoing evolution of our product offering and technical development of our team.The role will be responsible for defending enterprise clients against HMRC challenges, leading technical strategy and output across employment tax and status matters, and setting high standards in advisory delivery. As a visible authority within the market, the Head of Professional Services will drive efforts to win new business, elevate operational excellence, and strengthen Qdos' position as a market-leading status consultancy.The successful candidate will be a highly knowledgeable, commercially minded employment tax expert with a strong track record of technical leadership, client advocacy, and professional services growth Key Responsibilities: Lead and implement the advisory strategy for the professional services division, with a core focus on expanding IR35, Off-Payroll Working, and employment status consultancy offerings to drive sustainable revenue growth. Oversee and strengthen the professional services department, ensuring delivery of exceptional client outcomes across all advisory services and consistent commercial performance Develop and define Qdos' technical approach and service methodology in relation to IR35, employment status, and wider employment tax risks, ensuring rigour, accuracy, and commercial relevance. Deliver expert, strategic advice to enterprise clients, including high-stakes guidance on IR35 compliance, employment tax risk management, and HMRC interventions, acting as a senior lead in client defence matters. Monitor and interpret legislative and policy changes affecting IR35, off-payroll, and broader employment tax obligations, advising internal stakeholders and clients and shaping the company's service roadmap accordingly. Design and deliver structured training and knowledge development programmes for internal professional services staff, equipping the team with the technical and commercial acumen required to deliver high-value advice. Drive technical excellence and raise service standards, ensuring consistent quality assurance across all client outputs, documentation, and communications from the professional services team. Act as a senior point of escalation for complex client matters, providing confident leadership, innovative solutions, and reassurance in critical or contentious scenarios. Represent Qdos at industry events and forums, building the business' profile as a market leader in IR35 and employment status consultancy, and proactively identifying business development opportunities. Contribute to the delivery of business development plans in partnership with colleagues, strengthening client engagement and ensuring consistent revenue growth Skills and Experience Specification: Essential: Qualified solicitor in England and Wales, with 5+ years post-qualification experience, in a tax litigation, employment tax, or regulatory advisory environment. Significant experience advising on employment status matters, including IR35 and off-payroll working rules, with a strong understanding of the legislative and case law landscape. Demonstrated expertise in contentious tax matters, including handling status-related HMRC enquiries, representing clients in disputes, and defending enterprise organisations under HMRC scrutiny. Proven track record in delivering high-level technical advice to corporate clients on employment tax issues, including risk mitigation, compliance strategies, and workforce planning. Extensive experience in shaping and executing business development strategies that drive sustainable revenue growth within professional service Outstanding written and verbal communication skills, with the ability to clearly explain complex technical issues to a range of stakeholders, including non-specialist audiences. Strong commercial awareness and ability to translate legal or tax analysis into practical, business-focused advice. Experienced in developing and delivering client training, technical seminars, and thought leadership within a professional services setting. Evidence of strategic thinking and business development acumen, with experience contributing to or leading commercial growth plans in a consultancy or legal environment. Meticulous attention to detail, with robust analytical and drafting skills and a commitment to high-quality outputs. Proficient in Microsoft Office and relevant legal/tax research tools (e.g., LexisNexis, Practical Law, HMRC manuals and case databases). Desirable: Experience leading a professional services or consultancy team, including responsibility for quality assurance, mentoring, and performance management. Established network within the tax, legal, or contingent workforce industry, with a recognised personal profile or presence in relevant forums. Familiarity with broader employment tax areas such as PAYE, NIC, NMW, benefits in kind, and termination payments. Key Benefits Hybrid working options Non-contributory pension Funded private healthcare 25 days holiday (plus bank holidays) Wellbeing allowance Free parking What We Offer The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies.The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies. Job Title: Head of Professional Services
Jan 01, 2026
Full time
Reporting to: Director- Professional Services & Brand Direct Reports: 3 Direct Reports Position Type: Permanent Overview: Qdos is a division of Tokio Marine HCC, focussing on the sale of Insurance and Consultancy services to UK based freelancers and contractors.Qdos are business insurance and employment status specialists dedicated to the self-employed. We provide business insurance and compliance advice to UK limited companies and sole traders as well as the recruitment agencies and businesses that engage them. We're always looking for the best ways to get our customers the information they need, when they need it.Based in our purpose-built office in rural Leicestershire with countryside views, you will be part of a growing, sociable team with plenty of events and celebrations (we are rarely short of a few snacks in the office!). We are currently operating a flexible working policy which enables you to work from home two days a week and we have the opportunity to get involved in local environmental projects, volunteering days, and other optional activities. Job Purpose: The Head of Professional Services will take full ownership of Qdos' consultancy offering, leading the delivery of expert IR35, off-payroll working, and broader employment status advice to organisations engaging contingent workers. This senior leadership role is central to the development and expansion of our professional services practice, with accountability for driving commercial growth through the enhancement of our technical consultancy, client defence capabilities, the ongoing evolution of our product offering and technical development of our team.The role will be responsible for defending enterprise clients against HMRC challenges, leading technical strategy and output across employment tax and status matters, and setting high standards in advisory delivery. As a visible authority within the market, the Head of Professional Services will drive efforts to win new business, elevate operational excellence, and strengthen Qdos' position as a market-leading status consultancy.The successful candidate will be a highly knowledgeable, commercially minded employment tax expert with a strong track record of technical leadership, client advocacy, and professional services growth Key Responsibilities: Lead and implement the advisory strategy for the professional services division, with a core focus on expanding IR35, Off-Payroll Working, and employment status consultancy offerings to drive sustainable revenue growth. Oversee and strengthen the professional services department, ensuring delivery of exceptional client outcomes across all advisory services and consistent commercial performance Develop and define Qdos' technical approach and service methodology in relation to IR35, employment status, and wider employment tax risks, ensuring rigour, accuracy, and commercial relevance. Deliver expert, strategic advice to enterprise clients, including high-stakes guidance on IR35 compliance, employment tax risk management, and HMRC interventions, acting as a senior lead in client defence matters. Monitor and interpret legislative and policy changes affecting IR35, off-payroll, and broader employment tax obligations, advising internal stakeholders and clients and shaping the company's service roadmap accordingly. Design and deliver structured training and knowledge development programmes for internal professional services staff, equipping the team with the technical and commercial acumen required to deliver high-value advice. Drive technical excellence and raise service standards, ensuring consistent quality assurance across all client outputs, documentation, and communications from the professional services team. Act as a senior point of escalation for complex client matters, providing confident leadership, innovative solutions, and reassurance in critical or contentious scenarios. Represent Qdos at industry events and forums, building the business' profile as a market leader in IR35 and employment status consultancy, and proactively identifying business development opportunities. Contribute to the delivery of business development plans in partnership with colleagues, strengthening client engagement and ensuring consistent revenue growth Skills and Experience Specification: Essential: Qualified solicitor in England and Wales, with 5+ years post-qualification experience, in a tax litigation, employment tax, or regulatory advisory environment. Significant experience advising on employment status matters, including IR35 and off-payroll working rules, with a strong understanding of the legislative and case law landscape. Demonstrated expertise in contentious tax matters, including handling status-related HMRC enquiries, representing clients in disputes, and defending enterprise organisations under HMRC scrutiny. Proven track record in delivering high-level technical advice to corporate clients on employment tax issues, including risk mitigation, compliance strategies, and workforce planning. Extensive experience in shaping and executing business development strategies that drive sustainable revenue growth within professional service Outstanding written and verbal communication skills, with the ability to clearly explain complex technical issues to a range of stakeholders, including non-specialist audiences. Strong commercial awareness and ability to translate legal or tax analysis into practical, business-focused advice. Experienced in developing and delivering client training, technical seminars, and thought leadership within a professional services setting. Evidence of strategic thinking and business development acumen, with experience contributing to or leading commercial growth plans in a consultancy or legal environment. Meticulous attention to detail, with robust analytical and drafting skills and a commitment to high-quality outputs. Proficient in Microsoft Office and relevant legal/tax research tools (e.g., LexisNexis, Practical Law, HMRC manuals and case databases). Desirable: Experience leading a professional services or consultancy team, including responsibility for quality assurance, mentoring, and performance management. Established network within the tax, legal, or contingent workforce industry, with a recognised personal profile or presence in relevant forums. Familiarity with broader employment tax areas such as PAYE, NIC, NMW, benefits in kind, and termination payments. Key Benefits Hybrid working options Non-contributory pension Funded private healthcare 25 days holiday (plus bank holidays) Wellbeing allowance Free parking What We Offer The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies.The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies. Job Title: Head of Professional Services
Head of Claims Performance page is loaded Head of Claims Performancelocations: UK - London ( St Botolph )time type: Full timeposted on: Posted Todayjob requisition id: Head of Claims Performance Overview The Head of Claims Performance will lead service excellence, governance, and operational effectiveness across the International Claims function. Reporting directly to the Chief Claims Officer, the role is responsible for designing and embedding robust processes, frameworks, and performance monitoring tools that provide actionable insights into claims performance at both strategic and operational levels.This is a proactive role rather than reactive, accountable for meeting KPI's, giving clear insight to the claims leadership team and generally keeping the claims function safe and compliant.A key element of the role is to work in close partnership with Underwriting Performance, ensuring that claims insights directly inform underwriting decisions, portfolio management, and overall business performance. Key Responsibilities Performance Insight & Collaboration Proactively monitor and analyse claims performance across all Lines of Business, identifying trends, opportunities, and areas for improvement. Work closely with Underwriting Performance to share claims insights that drive a deeper understanding of profitability, risk selection, and underwriting quality. Lead the large loss and volatility review processes, ensuring effective escalation and alignment with underwriting feedback loops. Develop and maintain dashboards and analytical tools to support claims and underwriting performance tracking and decision-making. Operational Leadership Manage the claims operations function, driving efficiency and consistency in non-technical claims activities. Promote process centralisation, standardisation, and automation to enhance service delivery and reduce manual effort. Champion the use of digital, AI, and data-driven solutions to improve workflow efficiency and insight generation. Governance & Compliance Own and continuously enhance Claims Governance processes, including Claims Process Manuals, regulatory reporting, and conduct risk management. Oversee TPA and supplier governance, including performance monitoring, auditing, and relationship management. Ensure data quality and integrity across claims systems and reporting platforms. Lead core system enhancement initiatives to support business needs and improve user experience. Leadership & Change Management Lead change projects within the claims function, ensuring successful implementation of new processes, systems, and tools. Drive a culture of continuous improvement and accountability across the claims teams. Oversee fraud prevention initiatives and ensure alignment with group-wide strategies and controls. Partner with other key functions - including Underwriting, Actuarial, Finance, Assurance and Operations - to ensure aligned strategic execution and knowledge sharing. Strategic and Financial Stewardship Support the execution of the International Claims strategy in alignment with TMHCCI's overall business objectives. Lead performance analysis, financial monitoring, and optimisation initiatives to ensure sustainable claims outcomes. Prepare and deliver reports, insights, and presentations to senior stakeholders and governance forums. Key Accountabilities Strategy execution Financial performance management Performance analysis and optimisation Monitoring and reporting Stakeholder management Leadership and communication Process and system enhancement Collaboration with Underwriting Performance Experience & Skills Proven leadership experience in claims management within the insurance or reinsurance industry. Strong analytical and performance management skills, with the ability to translate data into actionable insight. Demonstrated success working collaboratively with underwriting or portfolio management functions. Deep understanding of claims governance, regulatory reporting, and supplier/TPA management. Experience in leading change initiatives, including process improvement, automation, and digital transformation. Excellent communication and stakeholder management skills, with the ability to influence at senior levels. Demonstrated commitment to service excellence and operational efficiency.
Jan 01, 2026
Full time
Head of Claims Performance page is loaded Head of Claims Performancelocations: UK - London ( St Botolph )time type: Full timeposted on: Posted Todayjob requisition id: Head of Claims Performance Overview The Head of Claims Performance will lead service excellence, governance, and operational effectiveness across the International Claims function. Reporting directly to the Chief Claims Officer, the role is responsible for designing and embedding robust processes, frameworks, and performance monitoring tools that provide actionable insights into claims performance at both strategic and operational levels.This is a proactive role rather than reactive, accountable for meeting KPI's, giving clear insight to the claims leadership team and generally keeping the claims function safe and compliant.A key element of the role is to work in close partnership with Underwriting Performance, ensuring that claims insights directly inform underwriting decisions, portfolio management, and overall business performance. Key Responsibilities Performance Insight & Collaboration Proactively monitor and analyse claims performance across all Lines of Business, identifying trends, opportunities, and areas for improvement. Work closely with Underwriting Performance to share claims insights that drive a deeper understanding of profitability, risk selection, and underwriting quality. Lead the large loss and volatility review processes, ensuring effective escalation and alignment with underwriting feedback loops. Develop and maintain dashboards and analytical tools to support claims and underwriting performance tracking and decision-making. Operational Leadership Manage the claims operations function, driving efficiency and consistency in non-technical claims activities. Promote process centralisation, standardisation, and automation to enhance service delivery and reduce manual effort. Champion the use of digital, AI, and data-driven solutions to improve workflow efficiency and insight generation. Governance & Compliance Own and continuously enhance Claims Governance processes, including Claims Process Manuals, regulatory reporting, and conduct risk management. Oversee TPA and supplier governance, including performance monitoring, auditing, and relationship management. Ensure data quality and integrity across claims systems and reporting platforms. Lead core system enhancement initiatives to support business needs and improve user experience. Leadership & Change Management Lead change projects within the claims function, ensuring successful implementation of new processes, systems, and tools. Drive a culture of continuous improvement and accountability across the claims teams. Oversee fraud prevention initiatives and ensure alignment with group-wide strategies and controls. Partner with other key functions - including Underwriting, Actuarial, Finance, Assurance and Operations - to ensure aligned strategic execution and knowledge sharing. Strategic and Financial Stewardship Support the execution of the International Claims strategy in alignment with TMHCCI's overall business objectives. Lead performance analysis, financial monitoring, and optimisation initiatives to ensure sustainable claims outcomes. Prepare and deliver reports, insights, and presentations to senior stakeholders and governance forums. Key Accountabilities Strategy execution Financial performance management Performance analysis and optimisation Monitoring and reporting Stakeholder management Leadership and communication Process and system enhancement Collaboration with Underwriting Performance Experience & Skills Proven leadership experience in claims management within the insurance or reinsurance industry. Strong analytical and performance management skills, with the ability to translate data into actionable insight. Demonstrated success working collaboratively with underwriting or portfolio management functions. Deep understanding of claims governance, regulatory reporting, and supplier/TPA management. Experience in leading change initiatives, including process improvement, automation, and digital transformation. Excellent communication and stakeholder management skills, with the ability to influence at senior levels. Demonstrated commitment to service excellence and operational efficiency.