Who are we? Maison Estelle is a private members' club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A 'hosted home', bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion. We're seeking a strategically minded, creatively driven Senior Brand Manager to take ownership of the guest experience across Wellness, Pursuits, and F&B - not only at Estelle Manor but also across the clubs (Maison Estelle and Celeste). Your remit will include campaign execution, brand journey development, and the delivery of seasonal activations and design identities across all three venues. You'll work closely with the Head of Marketing to bring the annual brand plan to life, leading on the creation of visual identities for everything from seasonal restaurant refreshes to pop-up pursuits like forest falconry, lakeside picnics, or curated wellness retreats. You'll ensure these identities are beautifully and consistently expressed across all touchpoints: signage, digital, collateral, guest materials, and in-room communications. This role requires someone who understands the power of storytelling through design, detail, and spatial experience - and who thrives on refining ideas until they're polished and beautifully aligned. It's also a rare opportunity to help shape a bold and distinctive lifestyle brand in its early chapters, while receiving guidance and support from the Group Brand & Marketing Director and Head of Marketing as you grow into a confident and creative brand leader. Who we are looking for? 4-6 years' experience in brand marketing, creative execution, or lifestyle campaign delivery - ideally in hospitality, luxury wellness, experiential or high-end F&B sectors. Creatively confident with a sharp eye for storytelling, identity, and detail. Experienced in briefing, reviewing, and rolling out creative work across multiple channels. Organised and commercially aware, with strong project management skills and an ability to drive ideas through to execution. Able to collaborate across teams and confidently manage timelines, expectations, and quality standards. Passionate about guest experience, design, and building brand equity through meaningful creative work. Energised by the opportunity to shape a brand that fuses glamour, nature, heritage, and beautifully curated lifestyle moments. What's in it for you? At Estelle , we prioritise your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well-being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you are valued , supported , and celebrated . Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips: Biannual company socials plus smaller social and sports groups. Exclusive staff rates and F&B discounts across Ennismore brand. Birthday day off Goes without saying, but we will feed you during your shift. Added protection of our pension, health cash plan and life assurance schemes. 30 days holiday, inclusive of bank holidays, which increases with length of service. Recommend-a-friend bonus scheme.
Aug 14, 2025
Full time
Who are we? Maison Estelle is a private members' club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A 'hosted home', bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion. We're seeking a strategically minded, creatively driven Senior Brand Manager to take ownership of the guest experience across Wellness, Pursuits, and F&B - not only at Estelle Manor but also across the clubs (Maison Estelle and Celeste). Your remit will include campaign execution, brand journey development, and the delivery of seasonal activations and design identities across all three venues. You'll work closely with the Head of Marketing to bring the annual brand plan to life, leading on the creation of visual identities for everything from seasonal restaurant refreshes to pop-up pursuits like forest falconry, lakeside picnics, or curated wellness retreats. You'll ensure these identities are beautifully and consistently expressed across all touchpoints: signage, digital, collateral, guest materials, and in-room communications. This role requires someone who understands the power of storytelling through design, detail, and spatial experience - and who thrives on refining ideas until they're polished and beautifully aligned. It's also a rare opportunity to help shape a bold and distinctive lifestyle brand in its early chapters, while receiving guidance and support from the Group Brand & Marketing Director and Head of Marketing as you grow into a confident and creative brand leader. Who we are looking for? 4-6 years' experience in brand marketing, creative execution, or lifestyle campaign delivery - ideally in hospitality, luxury wellness, experiential or high-end F&B sectors. Creatively confident with a sharp eye for storytelling, identity, and detail. Experienced in briefing, reviewing, and rolling out creative work across multiple channels. Organised and commercially aware, with strong project management skills and an ability to drive ideas through to execution. Able to collaborate across teams and confidently manage timelines, expectations, and quality standards. Passionate about guest experience, design, and building brand equity through meaningful creative work. Energised by the opportunity to shape a brand that fuses glamour, nature, heritage, and beautifully curated lifestyle moments. What's in it for you? At Estelle , we prioritise your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well-being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you are valued , supported , and celebrated . Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips: Biannual company socials plus smaller social and sports groups. Exclusive staff rates and F&B discounts across Ennismore brand. Birthday day off Goes without saying, but we will feed you during your shift. Added protection of our pension, health cash plan and life assurance schemes. 30 days holiday, inclusive of bank holidays, which increases with length of service. Recommend-a-friend bonus scheme.
Who are we? Maison Estelle is a private members' club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A 'hosted home', bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion. What's in it for you? At Estelle , we prioritise your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well-being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you are valued , supported , and celebrated . Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips: Biannual company socials plus smaller social and sports groups. Exclusive staff rates and F&B discounts across Ennismore brand. Birthday day off Goes without saying, but we will feed you during your shift. Added protection of our pension, health cash plan and life assurance schemes. 28 days holiday, inclusive of bank holidays, which increases with length of service. Recommend-a-friend bonus scheme. BENEFITS WSET qualifications 28 days holiday inclusive of bank holidays (increasing with length of service), pension and life assurance. Inclusion in the Tronc scheme. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. Goes without saying, but we will feed you during your shift. Lots of opportunity to develop your skills and progress internally. Regular team get togethers, from regular team drinks to bi-annual parties. Opportunities to join one of our committees and influence how we do things, how we socialise and how we support the local community. Great incentives and reward programmes including recommend a friend bonuses, employee of the month and much more. WHAT YOU WILL DO The key responsibilities for this role will include but are not limited to: Handling and proactively anticipating member requests and enquiries in a timely manner to ensure a positive outcome is always achieved. Providing a genuine, attentive, and friendly service to our members in order to reflect the club standards to exceed member expectations. Maximising food and beverage bookings using SevenRooms and use up selling techniques to promote the club services and facilities. Dealing with and resolving customer requests, questions and complaints through multiple communication channels. Acting as the point of reference for members who need assistance or information and attend to their wishes and requirements. Supporting the events team when required with creation of BEO's. Continually aiming to improve service by communicating and anticipating member's needs. Supporting and answering questions and provide assistance to stakeholders, management and members as needed. Suggesting changes or improvements to increase accuracy, efficiency, cost reductions and to improve member's experience. Having good communication skills and proficiently liaising with all departments on an ongoing basis; close relationships with culinary and food and beverage operational teams. PERSONAL PROFILE Proven experience in a similar role with a hospitality business background. Computer literate (MS Office, SevenRooms, CRM systems) Excellent time-management skills; comfortable prioritising what is important during busy periods. Obsessive about attention to detail. You are an inspiring leader who relishes taking responsibility for running finance departments. A balance between a methodical and process-driven approach and flexibility and creativity when it comes to meeting deadlines and finding solutions. Excellent communication skills and comfortable talking to colleagues, senior management, and coming front of house to talk to members. A genuine passion for hospitality and hosting.
Jul 15, 2025
Full time
Who are we? Maison Estelle is a private members' club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A 'hosted home', bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion. What's in it for you? At Estelle , we prioritise your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well-being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you are valued , supported , and celebrated . Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips: Biannual company socials plus smaller social and sports groups. Exclusive staff rates and F&B discounts across Ennismore brand. Birthday day off Goes without saying, but we will feed you during your shift. Added protection of our pension, health cash plan and life assurance schemes. 28 days holiday, inclusive of bank holidays, which increases with length of service. Recommend-a-friend bonus scheme. BENEFITS WSET qualifications 28 days holiday inclusive of bank holidays (increasing with length of service), pension and life assurance. Inclusion in the Tronc scheme. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. Goes without saying, but we will feed you during your shift. Lots of opportunity to develop your skills and progress internally. Regular team get togethers, from regular team drinks to bi-annual parties. Opportunities to join one of our committees and influence how we do things, how we socialise and how we support the local community. Great incentives and reward programmes including recommend a friend bonuses, employee of the month and much more. WHAT YOU WILL DO The key responsibilities for this role will include but are not limited to: Handling and proactively anticipating member requests and enquiries in a timely manner to ensure a positive outcome is always achieved. Providing a genuine, attentive, and friendly service to our members in order to reflect the club standards to exceed member expectations. Maximising food and beverage bookings using SevenRooms and use up selling techniques to promote the club services and facilities. Dealing with and resolving customer requests, questions and complaints through multiple communication channels. Acting as the point of reference for members who need assistance or information and attend to their wishes and requirements. Supporting the events team when required with creation of BEO's. Continually aiming to improve service by communicating and anticipating member's needs. Supporting and answering questions and provide assistance to stakeholders, management and members as needed. Suggesting changes or improvements to increase accuracy, efficiency, cost reductions and to improve member's experience. Having good communication skills and proficiently liaising with all departments on an ongoing basis; close relationships with culinary and food and beverage operational teams. PERSONAL PROFILE Proven experience in a similar role with a hospitality business background. Computer literate (MS Office, SevenRooms, CRM systems) Excellent time-management skills; comfortable prioritising what is important during busy periods. Obsessive about attention to detail. You are an inspiring leader who relishes taking responsibility for running finance departments. A balance between a methodical and process-driven approach and flexibility and creativity when it comes to meeting deadlines and finding solutions. Excellent communication skills and comfortable talking to colleagues, senior management, and coming front of house to talk to members. A genuine passion for hospitality and hosting.
Maison Estelle is a private club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A 'hosted home', bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion. Work in an environment where you can bring your whole self to work, where you're empowered to be the very best you can be. Our values are at the core of everything we do and every decision we make. We have four pillars (HOST): humble, own it, spirited and togetherness. These pillars influence every experience that we deliver, both for our members and with each other. We are recruiting for a Junior Sous Chef to head the kitchen for our members club in a grade I listed townhouse in Mayfair. As a Junior Sous Chef you will work alongside the Head Chef to manage daily kitchen activities, including overseeing the brigade, aiding with menu preparation, ensuring food quality and freshness, and monitoring ordering and stock control. You will ensure that everything that leaves the kitchen is of a high quality and consistency by following designated recipes. You should uphold the highest standards and ensure the guest experience is always in line with our standards. BENEFITS WSET qualifications 28 days holiday inclusive of bank holidays (increasing with length of service), pension and life assurance. Inclusion in the Tronc scheme. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. Goes without saying, but we will feed you during your shift. Lots of opportunity to develop your skills and progress internally. Regular team get togethers, from regular team drinks to bi-annual parties. Opportunities to join one of our committees and influence how we do things, how we socialise and how we support the local community. Great incentives and reward programmes including recommend a friend bonuses, employee of the month and much more. WHAT YOU WILL DO The key responsibilities for this role will include but are not limited to: Supporting the Sous Chef and Head Chef in day-to-day operational management of the kitchen. Communicating to the Executive Chef preparation procedures and presentation standards, observing methods of preparation, tasting and smelling prepared dishes, viewing colour, texture and garnishes, verifying portion sizes and ensuring that corporate standards for food quality are consistently met. Training the kitchen staff on proper food handling, maintenance and safety. Managing the kitchen brigade and leading a team of chefs in cooking and preparing meals, including checking for quality, and overseeing cooking techniques. Ensuring the highest possible standard of presentation & cleanliness in all areas of the kitchen, both in the kitchen itself and back of house areas. Ensuring stock is correctly managed and a proper inventory recorded. Assisting in recruiting, training, assigning duties and supervising staff. Building and maintaining good relationships with suppliers regarding ordering and receiving stock. Assisting with the creation, development and testing of innovative menu ideas. Ensuring all dishes are prepared to the highest standard with the utmost care in presentation. PERSONAL PROFILE Proven experience as a Junior Sous Chef in a luxury/lifestyle multi-outlet food and beverage operation. You are an inspiring leader who relishes taking responsibility for running culinary teams and departments. Confident in using purchasing, health and safety and food safety, payroll and rota systems. Stays up to date with current food trends and best practices. Must be able to work flexibly including evenings and weekends due to the operational hours of the club. Excellent communication skills and comfortable talking to colleagues, senior management and coming front of house to talk to members. A genuine passion for hospitality and hosting.
Feb 18, 2025
Full time
Maison Estelle is a private club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A 'hosted home', bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion. Work in an environment where you can bring your whole self to work, where you're empowered to be the very best you can be. Our values are at the core of everything we do and every decision we make. We have four pillars (HOST): humble, own it, spirited and togetherness. These pillars influence every experience that we deliver, both for our members and with each other. We are recruiting for a Junior Sous Chef to head the kitchen for our members club in a grade I listed townhouse in Mayfair. As a Junior Sous Chef you will work alongside the Head Chef to manage daily kitchen activities, including overseeing the brigade, aiding with menu preparation, ensuring food quality and freshness, and monitoring ordering and stock control. You will ensure that everything that leaves the kitchen is of a high quality and consistency by following designated recipes. You should uphold the highest standards and ensure the guest experience is always in line with our standards. BENEFITS WSET qualifications 28 days holiday inclusive of bank holidays (increasing with length of service), pension and life assurance. Inclusion in the Tronc scheme. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. Goes without saying, but we will feed you during your shift. Lots of opportunity to develop your skills and progress internally. Regular team get togethers, from regular team drinks to bi-annual parties. Opportunities to join one of our committees and influence how we do things, how we socialise and how we support the local community. Great incentives and reward programmes including recommend a friend bonuses, employee of the month and much more. WHAT YOU WILL DO The key responsibilities for this role will include but are not limited to: Supporting the Sous Chef and Head Chef in day-to-day operational management of the kitchen. Communicating to the Executive Chef preparation procedures and presentation standards, observing methods of preparation, tasting and smelling prepared dishes, viewing colour, texture and garnishes, verifying portion sizes and ensuring that corporate standards for food quality are consistently met. Training the kitchen staff on proper food handling, maintenance and safety. Managing the kitchen brigade and leading a team of chefs in cooking and preparing meals, including checking for quality, and overseeing cooking techniques. Ensuring the highest possible standard of presentation & cleanliness in all areas of the kitchen, both in the kitchen itself and back of house areas. Ensuring stock is correctly managed and a proper inventory recorded. Assisting in recruiting, training, assigning duties and supervising staff. Building and maintaining good relationships with suppliers regarding ordering and receiving stock. Assisting with the creation, development and testing of innovative menu ideas. Ensuring all dishes are prepared to the highest standard with the utmost care in presentation. PERSONAL PROFILE Proven experience as a Junior Sous Chef in a luxury/lifestyle multi-outlet food and beverage operation. You are an inspiring leader who relishes taking responsibility for running culinary teams and departments. Confident in using purchasing, health and safety and food safety, payroll and rota systems. Stays up to date with current food trends and best practices. Must be able to work flexibly including evenings and weekends due to the operational hours of the club. Excellent communication skills and comfortable talking to colleagues, senior management and coming front of house to talk to members. A genuine passion for hospitality and hosting.