What is the job? Our Customer Care Team plays a vital role in supporting Picturehouse guests across our 26 cinemas, handling enquiries, feedback, and membership support with warmth and expertise. Based above the iconic Ritzy Picturehouse in Brixton, you'll be part of a collaborative, close knit team that delivers a personalised service to every customer. As Customer Care Team Leader, you'll ensure the smooth running of the department day to day, supporting team members, maintaining service standards, and creating an environment where great conversations and excellent service thrive. This is a hands on leadership role where you'll guide the team through busy periods, problem solve, and champion best practice to help us keep creating the Picturehouse experience our customers love. Location: Brixton, SW2 1JG Working Hours: The working hours for this role are 10:00-18:00 and will include weekend working on a rota basis. This position can be either full time (40 hours over 5 days) or part time (24 hours over 3 days). Contract: This is a 6 month fixed term contract Pay Rate: £15.30 per hour What will you be doing? You will lead the team in delivering friendly, efficient and personalised support across email, phone, the Accessibility Line and the Membership hotline. You'll oversee daily operations, including opening and closing the department, managing break schedules, and responding to any building or operational issues. You will investigate complaints and escalations, liaising with cinemas and departments to reach timely and thorough resolutions. You'll coach, mentor and support team members - providing feedback, sharing updates and helping everyone work toward their objectives. You will ensure compliance with GDPR, PCI and Health & Safety standards, while keeping internal information and reference materials accurate and up to date. About you You have experience either supervising or leading a team in a customer focused role or working within a call centre environment. You have excellent written and verbal communication skills and proficiency with administration and IT systems. You're confident with handling a variety of complaints and adaptable and resourceful when generating solutions. You will be a great fit, if our values resonate with you: We Create, We Perform, We Inspire. Read more about them here - About us About Cineworld & Picturehouse Cineworld & Picturehouse -where movie magic meets unforgettable experiences! At Cineworld & Picturehouse, part of the Regal Cineworld Group, every day is a celebration of all things film and entertainment. From the first popcorn crunch to the final credits, we're all about creating moments that spark joy, laughter, and a little bit of movie magic. With over 9,000 screens across 751 locations in 10 countries, including our flagship brands Cineworld and Picturehouse here in the UK and Ireland, as well as Cinema City and Yes Planet across Europe and Israel, and Regal Cinemas in the United States - we bring the joy of cinema to millions. With buzzing hubs in Brentford (our Cinema Support Office) and the heart of London's Leicester Square (Picturehouse HQ), we offer a mix of hybrid and remote working options, depending on the role. What really makes Cineworld shine? Our people. We're passionate about supporting your growth and helping you carve out your dream career within the Regal Cineworld family. Fancy joining us on this epic film adventure? Dive into the Cineworld & Picturehouse stories and see what life's like behind the scenes of the big screen! Read more about the Cineworld & Picturehouse culture here - Cineworld stories Our Benefits We put our people first by offering a wider range of exception benefits designed to support your wellbeing, work life balance, and professional growth - because when you thrive, we all succeed. Discretionary annual bonus Unlimited free cinema tickets for you and a guest, including complimentary popcorn and drinks every visit Market leading parental leave with up to 18 weeks' paid leave per child for the primary carer Free on site gym access, plus discounted gym memberships and a cycle to work scheme Pension scheme with generous company matched contributions Early access to salary payments for greater financial flexibility Comprehensive healthcare benefits including 24/7 access to a Virtual GP for you and your immediate family, a healthcare cash plan, BUPA dental care, and eye care vouchers, among others. Inclusion & Belonging At Regal Cineworld, we believe our strength comes from our people. We are committed to fostering a workplace where everyone feels valued, respected, and able to bring their authentic selves to work. Our commitment to belonging extends across all aspects of identity, including gender, ethnicity, age, disability, sexual orientation, religion, and background. We take pride in creating an environment where differences are celebrated and everyone has equal opportunities to succeed. Our hiring process is designed to be fair and accessible, welcoming applicants from all walks of life. If you need any accommodations during the hiring process or in the workplace to support your needs, please contact the Talent team.
Mar 06, 2026
Full time
What is the job? Our Customer Care Team plays a vital role in supporting Picturehouse guests across our 26 cinemas, handling enquiries, feedback, and membership support with warmth and expertise. Based above the iconic Ritzy Picturehouse in Brixton, you'll be part of a collaborative, close knit team that delivers a personalised service to every customer. As Customer Care Team Leader, you'll ensure the smooth running of the department day to day, supporting team members, maintaining service standards, and creating an environment where great conversations and excellent service thrive. This is a hands on leadership role where you'll guide the team through busy periods, problem solve, and champion best practice to help us keep creating the Picturehouse experience our customers love. Location: Brixton, SW2 1JG Working Hours: The working hours for this role are 10:00-18:00 and will include weekend working on a rota basis. This position can be either full time (40 hours over 5 days) or part time (24 hours over 3 days). Contract: This is a 6 month fixed term contract Pay Rate: £15.30 per hour What will you be doing? You will lead the team in delivering friendly, efficient and personalised support across email, phone, the Accessibility Line and the Membership hotline. You'll oversee daily operations, including opening and closing the department, managing break schedules, and responding to any building or operational issues. You will investigate complaints and escalations, liaising with cinemas and departments to reach timely and thorough resolutions. You'll coach, mentor and support team members - providing feedback, sharing updates and helping everyone work toward their objectives. You will ensure compliance with GDPR, PCI and Health & Safety standards, while keeping internal information and reference materials accurate and up to date. About you You have experience either supervising or leading a team in a customer focused role or working within a call centre environment. You have excellent written and verbal communication skills and proficiency with administration and IT systems. You're confident with handling a variety of complaints and adaptable and resourceful when generating solutions. You will be a great fit, if our values resonate with you: We Create, We Perform, We Inspire. Read more about them here - About us About Cineworld & Picturehouse Cineworld & Picturehouse -where movie magic meets unforgettable experiences! At Cineworld & Picturehouse, part of the Regal Cineworld Group, every day is a celebration of all things film and entertainment. From the first popcorn crunch to the final credits, we're all about creating moments that spark joy, laughter, and a little bit of movie magic. With over 9,000 screens across 751 locations in 10 countries, including our flagship brands Cineworld and Picturehouse here in the UK and Ireland, as well as Cinema City and Yes Planet across Europe and Israel, and Regal Cinemas in the United States - we bring the joy of cinema to millions. With buzzing hubs in Brentford (our Cinema Support Office) and the heart of London's Leicester Square (Picturehouse HQ), we offer a mix of hybrid and remote working options, depending on the role. What really makes Cineworld shine? Our people. We're passionate about supporting your growth and helping you carve out your dream career within the Regal Cineworld family. Fancy joining us on this epic film adventure? Dive into the Cineworld & Picturehouse stories and see what life's like behind the scenes of the big screen! Read more about the Cineworld & Picturehouse culture here - Cineworld stories Our Benefits We put our people first by offering a wider range of exception benefits designed to support your wellbeing, work life balance, and professional growth - because when you thrive, we all succeed. Discretionary annual bonus Unlimited free cinema tickets for you and a guest, including complimentary popcorn and drinks every visit Market leading parental leave with up to 18 weeks' paid leave per child for the primary carer Free on site gym access, plus discounted gym memberships and a cycle to work scheme Pension scheme with generous company matched contributions Early access to salary payments for greater financial flexibility Comprehensive healthcare benefits including 24/7 access to a Virtual GP for you and your immediate family, a healthcare cash plan, BUPA dental care, and eye care vouchers, among others. Inclusion & Belonging At Regal Cineworld, we believe our strength comes from our people. We are committed to fostering a workplace where everyone feels valued, respected, and able to bring their authentic selves to work. Our commitment to belonging extends across all aspects of identity, including gender, ethnicity, age, disability, sexual orientation, religion, and background. We take pride in creating an environment where differences are celebrated and everyone has equal opportunities to succeed. Our hiring process is designed to be fair and accessible, welcoming applicants from all walks of life. If you need any accommodations during the hiring process or in the workplace to support your needs, please contact the Talent team.
A leading cinema operator is looking for an Assistant Technical Cinema Manager in Leicester. You will support the Technical Cinema Manager in ensuring top-tier AV presentation, enhancing customer viewing experiences. Responsibilities include leading the technical team, maintaining AV systems, and ensuring compliance with health and safety regulations. An interest in technology and stakeholder relationship management are essential to succeed in this role. Competitive salary and numerous perks await you.
Mar 06, 2026
Full time
A leading cinema operator is looking for an Assistant Technical Cinema Manager in Leicester. You will support the Technical Cinema Manager in ensuring top-tier AV presentation, enhancing customer viewing experiences. Responsibilities include leading the technical team, maintaining AV systems, and ensuring compliance with health and safety regulations. An interest in technology and stakeholder relationship management are essential to succeed in this role. Competitive salary and numerous perks await you.
A leading cinema chain in Sheffield seeks a Cinema Manager to oversee operations and enhance the customer experience. The role requires proven management experience in a customer-facing environment, excellent communication skills, and a love for films. You will lead a team, manage recruitment and training, and maintain high operational standards. A competitive salary and various benefits are offered, promoting growth and development within the company.
Mar 06, 2026
Full time
A leading cinema chain in Sheffield seeks a Cinema Manager to oversee operations and enhance the customer experience. The role requires proven management experience in a customer-facing environment, excellent communication skills, and a love for films. You will lead a team, manage recruitment and training, and maintain high operational standards. A competitive salary and various benefits are offered, promoting growth and development within the company.
What is the job? Every mighty ship needs a fine second-in-command to support its Captain in navigating the challenges ahead, just like Captain Kirk and Spock leading thestarship,USS Enterprise. Our cinemas are no different! Being a cinema manager for Cineworld Cinemas will require you to lead your teams with inspiring devotion to drive the best customer experience and improved commercial success.Asa CinemaManagerat Sheffield, you willhave the opportunity tojoin one of our flagship sites and workwithalarge variety ofcinemaformatsincluding IMAX, 4DX,SuperscreenandScreenX. This roleisn'tall business & commercial operationsthough,you will need to nurture a culture where colleagues can grow their careers by championing succession and developing growth opportunities for all. What do you get? Salary up to £33,600, depending on skills and experience Free tickets for you and your friends/family + in cinema discounts, with your own Premiere Pass card! Cineworld Cinemas offers a wide variety of benefits;early pay access,all employees are entitled to 28days holiday per year (pro rata), Virtual GP, savings on restaurants, gyms and high street brands, cash back healthcare plan, eye care scheme and loads more!Read on here In addition to this we also offer retail incentives and in house competitions. What will you be doing? You willbe responsible forensuring effective running of the cinema bycommunicating the business KPIsand engaging theteamstodeliveragainst thestrategyobjectivesand ensuring that the customer journey is as exciting and enjoyable as the films we show. You will have a hugely people focused role which will require to you drive the development of existing team members,manage cinema recruitment,inductionand training of direct reports. You willkeep operationalstandards high acrossall areas includingfilm presentation, programming, scheduling, health & safety,cinemacleanliness, up to date onsite licencing and lots more. You will seek ways to continuously improve cinema controllable P&L/petty cash expenditure and payroll cost in line with forecasts, targetsand budgets whilst soms finding new ways to drive improved revenue across retail & the Unlimited initiative. About you You need to have demonstratable experience inamanagement role for an organisation within a customer facing industry suchasretailhospitality& entertainment- preferably in a high-volume orlarge scaleenvironment. You will need tobe comfortable communicating clearly,preciselyand efficiently but know how to manage a variety of personalities. You need to be able to manage multiple tasks at the same time and show excellent time management skills. Previousexperience with cinema is not essential, but a love for films and being able to spread this passion to customers and teamswill go a long way! You will be a great fit, if our values resonate with you:We Create, We Perform, We Inspire. Read more about them here - About us Who are Cineworld? Working at Cineworld just a load of popcorn and screens, right? Wrong! As part of the Regal Cineworld Group, we are so much more than just screens and popcorn, we are a company dedicated to 'sharing joy through extraordinary experiences'via the wonderful world of film and entertainment. This ethos resonates throughout the company in every aspect possible, whether you are in the People Team, the Marketing Team of part of the cinema teams that are face to face with our customers; we are all about bringing joy,happinessand unforgettable experiences. With over 100 cinemas and 1000 screens across the UK & Ireland and constantly investing in the best technology to enhance viewer experience, we aim to be the best place to watch a movie. One thing we pride ourselves on atthe RegalCineworldGroupis our people and being able to support our people to pursue the career paths they want within the Cineworld & Picturehouse brands. We help YOU grow. Read more about the Cineworld Cinemas culture here - Cineworld stories Do you feel like youdon'thave all the experience listed but would love to explore a career at Cineworld? Please still contact We understand that confidence gaps and imposter syndrome can get in the way of meeting incredible candidates, and wewouldn'twant this to prevent us from meeting you.
Mar 06, 2026
Full time
What is the job? Every mighty ship needs a fine second-in-command to support its Captain in navigating the challenges ahead, just like Captain Kirk and Spock leading thestarship,USS Enterprise. Our cinemas are no different! Being a cinema manager for Cineworld Cinemas will require you to lead your teams with inspiring devotion to drive the best customer experience and improved commercial success.Asa CinemaManagerat Sheffield, you willhave the opportunity tojoin one of our flagship sites and workwithalarge variety ofcinemaformatsincluding IMAX, 4DX,SuperscreenandScreenX. This roleisn'tall business & commercial operationsthough,you will need to nurture a culture where colleagues can grow their careers by championing succession and developing growth opportunities for all. What do you get? Salary up to £33,600, depending on skills and experience Free tickets for you and your friends/family + in cinema discounts, with your own Premiere Pass card! Cineworld Cinemas offers a wide variety of benefits;early pay access,all employees are entitled to 28days holiday per year (pro rata), Virtual GP, savings on restaurants, gyms and high street brands, cash back healthcare plan, eye care scheme and loads more!Read on here In addition to this we also offer retail incentives and in house competitions. What will you be doing? You willbe responsible forensuring effective running of the cinema bycommunicating the business KPIsand engaging theteamstodeliveragainst thestrategyobjectivesand ensuring that the customer journey is as exciting and enjoyable as the films we show. You will have a hugely people focused role which will require to you drive the development of existing team members,manage cinema recruitment,inductionand training of direct reports. You willkeep operationalstandards high acrossall areas includingfilm presentation, programming, scheduling, health & safety,cinemacleanliness, up to date onsite licencing and lots more. You will seek ways to continuously improve cinema controllable P&L/petty cash expenditure and payroll cost in line with forecasts, targetsand budgets whilst soms finding new ways to drive improved revenue across retail & the Unlimited initiative. About you You need to have demonstratable experience inamanagement role for an organisation within a customer facing industry suchasretailhospitality& entertainment- preferably in a high-volume orlarge scaleenvironment. You will need tobe comfortable communicating clearly,preciselyand efficiently but know how to manage a variety of personalities. You need to be able to manage multiple tasks at the same time and show excellent time management skills. Previousexperience with cinema is not essential, but a love for films and being able to spread this passion to customers and teamswill go a long way! You will be a great fit, if our values resonate with you:We Create, We Perform, We Inspire. Read more about them here - About us Who are Cineworld? Working at Cineworld just a load of popcorn and screens, right? Wrong! As part of the Regal Cineworld Group, we are so much more than just screens and popcorn, we are a company dedicated to 'sharing joy through extraordinary experiences'via the wonderful world of film and entertainment. This ethos resonates throughout the company in every aspect possible, whether you are in the People Team, the Marketing Team of part of the cinema teams that are face to face with our customers; we are all about bringing joy,happinessand unforgettable experiences. With over 100 cinemas and 1000 screens across the UK & Ireland and constantly investing in the best technology to enhance viewer experience, we aim to be the best place to watch a movie. One thing we pride ourselves on atthe RegalCineworldGroupis our people and being able to support our people to pursue the career paths they want within the Cineworld & Picturehouse brands. We help YOU grow. Read more about the Cineworld Cinemas culture here - Cineworld stories Do you feel like youdon'thave all the experience listed but would love to explore a career at Cineworld? Please still contact We understand that confidence gaps and imposter syndrome can get in the way of meeting incredible candidates, and wewouldn'twant this to prevent us from meeting you.
What is the job? Do you live and breathe technology? Are you desperate to get hands on the best in industry AV technology? If this sounds like you, step right this way! You could be the ideal person to be our new Assistant Technical Cinema Manager at the Leicester Square cinema, where you will support the Technical Cinema Manager to drive a viewing experience that lets our customers feel every single noise and sight in their chosen film, leaving them being fully immersed in their world of cinematic wonder. What do you get? Salary up to £35,000 depending on skills & experience. Free tickets for you and your friends/family + in cinema discounts, with your own Premiere Pass card! Cineworld Cinemas offers a wide variety of benefits; early pay access, all employees are entitled to 28 days holiday per year (pro rata), Virtual GP, savings on restaurants, gyms and high street brands, cash back healthcare plan, eye care scheme and loads more! Read on here In addition to this we also offer retail incentives and in house competitions where you can win amazing prizes! What will you be doing? You will be supporting the Technical Cinema Manager to lead the technical team who will deliver only the highest standard of AV presentation to ensure that our customers have an immersive and captivating viewing experience; be that for daily showings, premieres or events. You will need to drive the highest standards of AV cleaning & maintenance, adhering to Cineworld policies and procedures because at the end of the day we can only provide the best viewing experience when we have the best technology. You will ensure effective film programming is optimised to maximise all business opportunities. You will keep on top of all related administrative across H&S, compliance and technology audits for your area of the business. About you You will be a lover of all things tech, keeping up with new trends and having knowledge of running & maintaining Cinema AV technology and technical systems such as Laser IMAX, 4DX, Super Screen (ATMOS), Screenwriter, Barco Software, Dolby/Doremi Software, IMAX SMS Software and Central Reporting. You will be comfortable building relationships with a variety of internal & external stakeholders from Film Distribution Companies, Event Management companies to colleagues in the Cinema Support Office. You are comfortable managing your own workload and working with autonomy whilst also being able to deal with ambiguity, adapting to changes in the role quickly. You will be a great fit, if our values resonate with you: We Create, We Perform, We Inspire. Read more about them here About us Who are Cineworld? Working at Cineworld just a load of popcorn and screens, right? Wrong! As part of the Regal Cineworld Group, we are so much more than just screens and popcorn, we are a company dedicated to sharing joy through extraordinary experiences via the wonderful world of film and entertainment. This ethos resonates throughout the company in every aspect possible, whether you are in the People Team, the Marketing Team or part of the cinema teams that are face to face with our customers; we are all about bringing joy, happiness and unforgettable experiences. With over 100 cinemas and 1000 screens across the UK & Ireland and constantly investing in the best technology to enhance viewer experience, we aim to be the best place to watch a movie. One thing we pride ourselves on at the Regal Cineworld Group is our people and being able to support our people to pursue the career paths they want within the Cineworld & Picturehouse brands. We help YOU grow. Read more about the Cineworld Cinemas culture here Cineworld stories Do you feel like you don't have all the experience listed but would love to explore a career at Cineworld? Please still contact . We understand that confidence gaps and imposter syndrome can get in the way of meeting incredible candidates, and we wouldn't want this to prevent us from meeting you.
Mar 06, 2026
Full time
What is the job? Do you live and breathe technology? Are you desperate to get hands on the best in industry AV technology? If this sounds like you, step right this way! You could be the ideal person to be our new Assistant Technical Cinema Manager at the Leicester Square cinema, where you will support the Technical Cinema Manager to drive a viewing experience that lets our customers feel every single noise and sight in their chosen film, leaving them being fully immersed in their world of cinematic wonder. What do you get? Salary up to £35,000 depending on skills & experience. Free tickets for you and your friends/family + in cinema discounts, with your own Premiere Pass card! Cineworld Cinemas offers a wide variety of benefits; early pay access, all employees are entitled to 28 days holiday per year (pro rata), Virtual GP, savings on restaurants, gyms and high street brands, cash back healthcare plan, eye care scheme and loads more! Read on here In addition to this we also offer retail incentives and in house competitions where you can win amazing prizes! What will you be doing? You will be supporting the Technical Cinema Manager to lead the technical team who will deliver only the highest standard of AV presentation to ensure that our customers have an immersive and captivating viewing experience; be that for daily showings, premieres or events. You will need to drive the highest standards of AV cleaning & maintenance, adhering to Cineworld policies and procedures because at the end of the day we can only provide the best viewing experience when we have the best technology. You will ensure effective film programming is optimised to maximise all business opportunities. You will keep on top of all related administrative across H&S, compliance and technology audits for your area of the business. About you You will be a lover of all things tech, keeping up with new trends and having knowledge of running & maintaining Cinema AV technology and technical systems such as Laser IMAX, 4DX, Super Screen (ATMOS), Screenwriter, Barco Software, Dolby/Doremi Software, IMAX SMS Software and Central Reporting. You will be comfortable building relationships with a variety of internal & external stakeholders from Film Distribution Companies, Event Management companies to colleagues in the Cinema Support Office. You are comfortable managing your own workload and working with autonomy whilst also being able to deal with ambiguity, adapting to changes in the role quickly. You will be a great fit, if our values resonate with you: We Create, We Perform, We Inspire. Read more about them here About us Who are Cineworld? Working at Cineworld just a load of popcorn and screens, right? Wrong! As part of the Regal Cineworld Group, we are so much more than just screens and popcorn, we are a company dedicated to sharing joy through extraordinary experiences via the wonderful world of film and entertainment. This ethos resonates throughout the company in every aspect possible, whether you are in the People Team, the Marketing Team or part of the cinema teams that are face to face with our customers; we are all about bringing joy, happiness and unforgettable experiences. With over 100 cinemas and 1000 screens across the UK & Ireland and constantly investing in the best technology to enhance viewer experience, we aim to be the best place to watch a movie. One thing we pride ourselves on at the Regal Cineworld Group is our people and being able to support our people to pursue the career paths they want within the Cineworld & Picturehouse brands. We help YOU grow. Read more about the Cineworld Cinemas culture here Cineworld stories Do you feel like you don't have all the experience listed but would love to explore a career at Cineworld? Please still contact . We understand that confidence gaps and imposter syndrome can get in the way of meeting incredible candidates, and we wouldn't want this to prevent us from meeting you.