Centrick
Salary £30,000 - £35,000 plus car allowance This is a senior role that combines hands-on team leadership, compliance oversight, and client relationship management, while overseeing the day-to-day operations across our tenancy and lettings support functions. You'll manage an in-house team of 4+ tenancy professionals and a wider network of partner agents across the UK, ensuring portfolio KPIs are met, including void control, proactive/reactive maintenance, site compliance, and customer service delivery. You'll also be accountable for ensuring internal processes - from call handling to legal notices - are efficient, compliant, and consistently aligned with business standards. The Asset Management function offers a full strategic and turnkey portfolio management solution to investment funds, developers, banks, and receivers, managing properties across England. Managing an in-house team of 4+ and a network of partner agents across the country, you will ensure the team delivers agreed KPIs, including the control of void rates, proactive and reactive maintenance, as well as site compliance. Your team will each have been allocated a portfolio for which they will have overall responsibility and approval rights on the day-to-day management of these assets. Working symbiotically with the relevant Asset Manager, you will make sure the team are fully appraised of the clients' management requirements and strategic objectives. You will ensure that the assets are managed in accordance with government and local legislation whilst aiming to make them profitable for the investor. As Operations Manager, you will ensure that the above is being done in line with company policy and to the highest possible standard of customer service. Key responsibilities include: Lead and support a team of Tenancy Managers and operational coordinators, overseeing their performance, development, and workload Set SMART objectives, hold regular performance reviews, and manage career milestones Ensure the effective delivery of KPIs across the portfolio - including void control, inspection scheduling, compliance, maintenance response, and deposit returns Oversee escalated complaints and ensure resolution in line with Centrick's standards and client expectations Collaborate closely with Asset Managers to ensure service delivery meets strategic objectives for each client Support onboarding of new portfolios (e.g. HMO) and ensure a smooth integration of sites and systems Oversee the administration of core tenancy and lettings tasks Registering applicants, arranging viewings, valuations, and offer processing Progression of lettings packs and booking inventories Reactive and proactive maintenance coordination Onboarding of new contractors and property suppliers Move-in appointments and deposit release processing Act as a key liaison for strategic client relationships, understanding their portfolio goals and delivering operational alignment Contribute to monthly reporting cycles, offering commentary and resolution on risks or issues Skills and experience required: Minimum of 2 years' team management experience within a property, asset, or lettings-focused environment Strong understanding of residential lettings, tenancy progression, and portfolio operations Proven track record in managing operational teams and driving service improvements Excellent communication, reporting, and leadership skills Solid working knowledge of government and local legislation relating to residential property management This is a critical leadership role within the business, offering the opportunity to influence operational excellence, enhance client satisfaction, and support Centrick's ongoing growth and innovation across the property management sector. What's in it for you? We've fostered a values driven, inclusive environment for our people so that they enjoy coming to work every day. Not only will you have access to all of the below rewards & benefits, but you'll enjoy access to Centrick Academy, our learning platform, as well as having the opportunity to undertake industry qualifications and further your professional development. Health and Wellbeing: With Medicash, you can access a virtual GP service, get help with alternative therapies or claim back optical or dental expenses, ensuring your health and well-being are always a priority. Rest and Adventure: Enjoy 25 days of holiday allowance plus bank holidays. Future Security: We have a generous scaling pension scheme, allowing you to save for your future. Celebrate Your Day: Take an extra day off on us for your birthday! Extra Time: Y our holiday allowance increases with your length of service. Investing in Your Skills : We support your growth and development with study support. Looking After You: Company sick pay increases with your length of service with roles at Centrick, because your well-being matters to us. Your Wellbeing Matters: We offer 24/7 mental health support and complementary counselling sessions. Giving Back: We believe in community and giving back. Enjoy one volunteering day for charity, allowing you to make a difference in a cause you care about. Perkbox: We love this interactive platform which allows us to recognise peers and receive monthly rewards which we can use in a multitude of ways. At Centrick inclusivity and diversity aren't just words to us-they're the core of who we are! We're all about building a team that celebrates every background and story, so our hiring process is all about welcoming people from all walks of life. We want every candidate to feel valued, respected and supported every step of the way.
Salary £30,000 - £35,000 plus car allowance This is a senior role that combines hands-on team leadership, compliance oversight, and client relationship management, while overseeing the day-to-day operations across our tenancy and lettings support functions. You'll manage an in-house team of 4+ tenancy professionals and a wider network of partner agents across the UK, ensuring portfolio KPIs are met, including void control, proactive/reactive maintenance, site compliance, and customer service delivery. You'll also be accountable for ensuring internal processes - from call handling to legal notices - are efficient, compliant, and consistently aligned with business standards. The Asset Management function offers a full strategic and turnkey portfolio management solution to investment funds, developers, banks, and receivers, managing properties across England. Managing an in-house team of 4+ and a network of partner agents across the country, you will ensure the team delivers agreed KPIs, including the control of void rates, proactive and reactive maintenance, as well as site compliance. Your team will each have been allocated a portfolio for which they will have overall responsibility and approval rights on the day-to-day management of these assets. Working symbiotically with the relevant Asset Manager, you will make sure the team are fully appraised of the clients' management requirements and strategic objectives. You will ensure that the assets are managed in accordance with government and local legislation whilst aiming to make them profitable for the investor. As Operations Manager, you will ensure that the above is being done in line with company policy and to the highest possible standard of customer service. Key responsibilities include: Lead and support a team of Tenancy Managers and operational coordinators, overseeing their performance, development, and workload Set SMART objectives, hold regular performance reviews, and manage career milestones Ensure the effective delivery of KPIs across the portfolio - including void control, inspection scheduling, compliance, maintenance response, and deposit returns Oversee escalated complaints and ensure resolution in line with Centrick's standards and client expectations Collaborate closely with Asset Managers to ensure service delivery meets strategic objectives for each client Support onboarding of new portfolios (e.g. HMO) and ensure a smooth integration of sites and systems Oversee the administration of core tenancy and lettings tasks Registering applicants, arranging viewings, valuations, and offer processing Progression of lettings packs and booking inventories Reactive and proactive maintenance coordination Onboarding of new contractors and property suppliers Move-in appointments and deposit release processing Act as a key liaison for strategic client relationships, understanding their portfolio goals and delivering operational alignment Contribute to monthly reporting cycles, offering commentary and resolution on risks or issues Skills and experience required: Minimum of 2 years' team management experience within a property, asset, or lettings-focused environment Strong understanding of residential lettings, tenancy progression, and portfolio operations Proven track record in managing operational teams and driving service improvements Excellent communication, reporting, and leadership skills Solid working knowledge of government and local legislation relating to residential property management This is a critical leadership role within the business, offering the opportunity to influence operational excellence, enhance client satisfaction, and support Centrick's ongoing growth and innovation across the property management sector. What's in it for you? We've fostered a values driven, inclusive environment for our people so that they enjoy coming to work every day. Not only will you have access to all of the below rewards & benefits, but you'll enjoy access to Centrick Academy, our learning platform, as well as having the opportunity to undertake industry qualifications and further your professional development. Health and Wellbeing: With Medicash, you can access a virtual GP service, get help with alternative therapies or claim back optical or dental expenses, ensuring your health and well-being are always a priority. Rest and Adventure: Enjoy 25 days of holiday allowance plus bank holidays. Future Security: We have a generous scaling pension scheme, allowing you to save for your future. Celebrate Your Day: Take an extra day off on us for your birthday! Extra Time: Y our holiday allowance increases with your length of service. Investing in Your Skills : We support your growth and development with study support. Looking After You: Company sick pay increases with your length of service with roles at Centrick, because your well-being matters to us. Your Wellbeing Matters: We offer 24/7 mental health support and complementary counselling sessions. Giving Back: We believe in community and giving back. Enjoy one volunteering day for charity, allowing you to make a difference in a cause you care about. Perkbox: We love this interactive platform which allows us to recognise peers and receive monthly rewards which we can use in a multitude of ways. At Centrick inclusivity and diversity aren't just words to us-they're the core of who we are! We're all about building a team that celebrates every background and story, so our hiring process is all about welcoming people from all walks of life. We want every candidate to feel valued, respected and supported every step of the way.
Centrick
City, Birmingham
The Company We are Centrick, your go-to expert partners in all things residential property! Since 2005, we've been shaking things up across the UK, expertly managing buildings and estates of every shape and size, and handling sales and lettings and now have a presence globally. And that s not all! We ve got a passionate and driven team dedicated to keeping things running smoothly with top-notch services like cleaning, caretaking, and maintenance. Our HQ is buzzing right in the heart of Birmingham, where our fantastic front-line teams and behind-the-scenes pros from marketing to finance working together to keep the magic going. Our mission? It s simple: to make lives better, the Centrick way! So, who are we looking for? As Part or Fully Qualified Senior Management Accountant, you are responsible for completing monthly management accounts of group companies within a timely manner. Working closely with the Finance Manager, to help them manage and consolidate monthly results of the overall business. You will also provide insight on variances and analysis of performance. Providing guidance, to ensure the subsidiary company meets its company s financial targets by reporting on weekly progress reviews after updates have been collated from the department. In addition, you will be supporting and guiding department heads to ensure the subsidiary company meets its company s financial targets by reporting on weekly progress reviews after updated have been collated from the department. You will be responsible for cashflow forecasting and updating forecasts to business changes monthly, forecasting and amending changes as frequently as required. You will be confident reviewing and amending policies and procedures to ensure they comply with sound financial management and provide control within the core business and you will work towards group objectives and weekly and monthly KPI s which support the function across the business. Part of your role will also involve liaising with external accountants at year end and provide all subsidiary information for clearance. And what will you be doing? No two days are the same but the below gives you a flavour for some of the tasks you d typically be involved with. Even if you can t tick everything off from the list below but think you ve got what it takes, we d be keen for you to apply: Daily reporting and processing of subsidiary company transactions Processing vendor and customer invoices onto Microsoft Business Central software Uploading supplier payment runs, reconciling payments and issuing remittances Recording bank accounts and intercompany transactions Liaising and reporting to department heads Creating monthly management account packs including analysis and variance reports within 4 days Completing quarterly VAT returns Responsible for the Fixed Assets Register Reconciling Paye and P32 s back to the HMRC portal Weekly reporting to debtors and creditors, performing credit control duties where required in line with T&C s Monitor external contracts and services provided by suppliers to ensure that these are operating effectively and provide the best value to the company What s in it for you? We ve fostered a values driven, inclusive environment for our people so that they enjoy coming to work every day. Not only will you have access to all of the below rewards & benefits, but you ll enjoy access to Centrick Academy, our learning platform, as well as having the opportunity to undertake industry qualifications and further your professional development. Health and Wellbeing: We all know how important health is and sometimes a little extra support can make a big difference. With Medicash, you can access a virtual GP service, get help with alternative therapies or claim back optical or dental expenses, ensuring your health and well-being are always a priority. Rest and Adventure: Enjoy 25 days of holiday allowance plus bank holidays! Whether you need to rest and recharge or seek new adventures like storming up a mountain, we want you to have the time to do what thrills you. Future Security: National surveys show that pensions are a top priority for employees. That s why we offer a competitive pension scheme, allowing you rest assured with the future! Socials: Enjoy our calendar of events, which includes lunches, activities and meet-ups with all our teams (we're quite big now and spread across the nation!) These gatherings are a fantastic opportunity for everyone to catch up, socialise and build connections within the business. Celebrate Your Day: Take an extra day off on us for your birthday! Celebrate with a spa day, an extra-long weekend, or simply spend time with your favourite people knowing you have an extra day of annual leave. Extra Time: We appreciate your dedication and service. As a token of our gratitude, your holiday allowance increases with your length of service. Investing in Your Skills: We support your growth and development with study support, helping you invest in your skills and future, whether that s gaining your professional membership or taking a course that will help you with your role. We even have a physical academy here, dedicated to developing your skills. Your Wellbeing Matters: We understand the importance of mental health and its impact on your overall wellbeing. That's why we offer 24/7 mental health support and complementary counselling sessions. Giving Back: We believe in community and giving back. Enjoy one volunteering day for charity, allowing you to make a difference in a cause you care about. Perkbox: We love this interactive platform which you have access to from Day 1, it allows us to recognise peers and receive monthly rewards which we can use in a multitude of ways, from a cheeky mid-week Nandos, a shopping spree or health-focused rewards! It s your choice how you spend your monthly perks. Plus, you can win extra points for even more fun surprises. At Centrick, we believe having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from all backgrounds to apply and we don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age. We are all unique and we want to help you shine during the interview process. If there s anything we can do to make you more comfortable or confident, just let us know. We're here to help you show off your best self!
The Company We are Centrick, your go-to expert partners in all things residential property! Since 2005, we've been shaking things up across the UK, expertly managing buildings and estates of every shape and size, and handling sales and lettings and now have a presence globally. And that s not all! We ve got a passionate and driven team dedicated to keeping things running smoothly with top-notch services like cleaning, caretaking, and maintenance. Our HQ is buzzing right in the heart of Birmingham, where our fantastic front-line teams and behind-the-scenes pros from marketing to finance working together to keep the magic going. Our mission? It s simple: to make lives better, the Centrick way! So, who are we looking for? As Part or Fully Qualified Senior Management Accountant, you are responsible for completing monthly management accounts of group companies within a timely manner. Working closely with the Finance Manager, to help them manage and consolidate monthly results of the overall business. You will also provide insight on variances and analysis of performance. Providing guidance, to ensure the subsidiary company meets its company s financial targets by reporting on weekly progress reviews after updates have been collated from the department. In addition, you will be supporting and guiding department heads to ensure the subsidiary company meets its company s financial targets by reporting on weekly progress reviews after updated have been collated from the department. You will be responsible for cashflow forecasting and updating forecasts to business changes monthly, forecasting and amending changes as frequently as required. You will be confident reviewing and amending policies and procedures to ensure they comply with sound financial management and provide control within the core business and you will work towards group objectives and weekly and monthly KPI s which support the function across the business. Part of your role will also involve liaising with external accountants at year end and provide all subsidiary information for clearance. And what will you be doing? No two days are the same but the below gives you a flavour for some of the tasks you d typically be involved with. Even if you can t tick everything off from the list below but think you ve got what it takes, we d be keen for you to apply: Daily reporting and processing of subsidiary company transactions Processing vendor and customer invoices onto Microsoft Business Central software Uploading supplier payment runs, reconciling payments and issuing remittances Recording bank accounts and intercompany transactions Liaising and reporting to department heads Creating monthly management account packs including analysis and variance reports within 4 days Completing quarterly VAT returns Responsible for the Fixed Assets Register Reconciling Paye and P32 s back to the HMRC portal Weekly reporting to debtors and creditors, performing credit control duties where required in line with T&C s Monitor external contracts and services provided by suppliers to ensure that these are operating effectively and provide the best value to the company What s in it for you? We ve fostered a values driven, inclusive environment for our people so that they enjoy coming to work every day. Not only will you have access to all of the below rewards & benefits, but you ll enjoy access to Centrick Academy, our learning platform, as well as having the opportunity to undertake industry qualifications and further your professional development. Health and Wellbeing: We all know how important health is and sometimes a little extra support can make a big difference. With Medicash, you can access a virtual GP service, get help with alternative therapies or claim back optical or dental expenses, ensuring your health and well-being are always a priority. Rest and Adventure: Enjoy 25 days of holiday allowance plus bank holidays! Whether you need to rest and recharge or seek new adventures like storming up a mountain, we want you to have the time to do what thrills you. Future Security: National surveys show that pensions are a top priority for employees. That s why we offer a competitive pension scheme, allowing you rest assured with the future! Socials: Enjoy our calendar of events, which includes lunches, activities and meet-ups with all our teams (we're quite big now and spread across the nation!) These gatherings are a fantastic opportunity for everyone to catch up, socialise and build connections within the business. Celebrate Your Day: Take an extra day off on us for your birthday! Celebrate with a spa day, an extra-long weekend, or simply spend time with your favourite people knowing you have an extra day of annual leave. Extra Time: We appreciate your dedication and service. As a token of our gratitude, your holiday allowance increases with your length of service. Investing in Your Skills: We support your growth and development with study support, helping you invest in your skills and future, whether that s gaining your professional membership or taking a course that will help you with your role. We even have a physical academy here, dedicated to developing your skills. Your Wellbeing Matters: We understand the importance of mental health and its impact on your overall wellbeing. That's why we offer 24/7 mental health support and complementary counselling sessions. Giving Back: We believe in community and giving back. Enjoy one volunteering day for charity, allowing you to make a difference in a cause you care about. Perkbox: We love this interactive platform which you have access to from Day 1, it allows us to recognise peers and receive monthly rewards which we can use in a multitude of ways, from a cheeky mid-week Nandos, a shopping spree or health-focused rewards! It s your choice how you spend your monthly perks. Plus, you can win extra points for even more fun surprises. At Centrick, we believe having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from all backgrounds to apply and we don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age. We are all unique and we want to help you shine during the interview process. If there s anything we can do to make you more comfortable or confident, just let us know. We're here to help you show off your best self!
