Colets Health & Fitness

Head of Membership, Sales and Retention Contract: Full time, Permanent Salary: £39,000 + bonuses OTE We re an independent, not-for-profit health club nestled in the heart of Thames Ditton, and are looking to recruit a Head of Membership, Sales and Retention. Our state-of-the-art facilities include a 25m pool, fully equipped gym, squash courts, nursery and junior provisions. As our Head of Membership, Sales and Retention your key objectives would be: Grow membership through the attraction and retention of members Ensure the team is motivated and trained to achieve minimum standards in terms of leads, appointments and sales with the use of the sales dashboard To support promotions and marketing campaigns in conjunction with our Marketing Manager To support with all aspects of the member journey including member onboarding, customer satisfaction, queries and complaints, cancellations and retention Role and Responsibilities: Members: Ensure Member onboarding is processed correctly and within parameters Co-ordinate with the marketing department for promotional activity Handling complaints, member issues for your department and following up in a timely manner Liaise with marketing on the promotions and events calendar for lead generation Initiate member referral activity and incentives Work in conjunction with marketing and IT for all aspects of the member journey People: Conduct interviews for your department and follow recruitment procedure Set team targets and monitor Team meetings including daily huddles, weekly team meetings Sales coaching People / Performance Management for your team Training and Development of your team Effective communication Effectively delegate Manage staff incentives / commission targets Operations: Ensure all membership contracts and sign-up procedures are administered correctly Administer all sales reporting on a daily, weekly and monthly basis Manage monthly Direct Run and Debt recovery Coordinate with the Service Manager regarding DM shifts Deliver end of month reports to CEO and GM Manage department rostering cost effectively Attend monthly SLT Meetings Manage H&S for your department in conjunction with the H&S Manager Duty Manager shifts Finance: Attend monthly P&L Meetings Banking reconciliation, monthly Direct debit run and Debt recovery Forecasting, pricing and setting of annual budgets for the department in conjunction with the CEO & Finance Assume ownership of departmental budgets with full accountability for P&L expectations Optimise efficiency and improve financial margins within legal parameters Research, benchmark and adopt best practice from similar businesses Responsible for reporting to management on your department Our Values: Welcoming We do things a little differently, we are not just another corporate gym Supportive Of our community, members and each other We genuinely care Independent We are inclusive, unpretentious and trustworthy Not for profit Their Personality: Motivated Engaged, part of the family and driven to make a genuine contribution Friendly Outgoing, enthusiastic and able to engage with both colleagues and customers Proud Positive has a can do energy that brightens up those around them KPI s of this role: Membership growth Achievement of budget Member onboarding NPS & ENPS The ideal candidate: Solid Sales and Management experience Excellent communication skills We offer an EXCLUSIVE bundle of company BENEFITS: Free membership at award-winning Health and Fitness Club (worth over £100 per month) Paid birthday leave Paid sickness leave Paid lunch break Ride to work scheme Discounts on hair and beauty (onsite salons) Discounts on food and drink when working Childcare discount where applicable Long-term service awards Apply today with an up-to-date CV.

We are urgently looking for a Female Maintenance Person / Operative. Contract: Full-time, Permanent Salary: Competitive "Keep Things Running Like Clockwork!" We re an independent, not-for-profit health club nestled in the heart of Thames Ditton. Our state-of-the-art facilities includes a 25m pool, fully equipped state-of -the-art gym, squash courts, nursery and junior provisions. We re looking for a Female Maintenance Professional to join our dynamic team! This role is for 5 days per week over 7 days, so includes weekend work. You will need to have: A knack for fixing things Thrive on keeping our club operations running smoothly and in top shape Love a job where no two days are the same Able to work at a fast pace A problem solver Work on a rota system What s in it for you Competitive pay Supportive team Club membership If you ve got the skills and the drive, we ve got the position for you! Some of our roles require male or female employees only, where this is indicated it is a genuine occupational requirement, in accordance with the Equality Act 2010. Apply today and let s build a better tomorrow together!

Senior Duty Manager Contract: Full-time, Permanent Salary: £30,000 per annum We re an independent, not-for-profit health club nestled in the heart of Thames Ditton, and are looking to recruit a Senior Duty Manager. Our state-of-the-art facilities include a 25m pool, fully equipped gym, squash courts, nursery and junior provisions. Job Purpose: As a Duty Manager, you will play a vital role in the smooth day-to-day running of the club. Reporting to the Operations Manager, you will oversee all aspects of the club during your shift, ensuring a safe, welcoming, and enjoyable experience for members and staff. Role and Responsibilities: Members: Act as the primary point of contact for members, staff, and visitors during your shift. Address member feedback and resolve issues promptly and professionally. Member Experience: Build positive relationships with members, ensuring a friendly and personalised experience. Handle complaints and follow up with the relevant Manager. People: Lead, manage, and motivate the team to deliver exceptional service aligned with our values. Support and supervise team members, assisting with lunch cover as needed. Operations: Oversee the smooth running of all departments, including the gym, pool, F&B, squash courts, nursery, reception, beauty services, and cleaning. Share Line Manager responsibilities for Reception and Cleaning teams with another Senior Duty Manager. Conduct regular facility checks to maintain cleanliness, safety, and maintenance standards. Ensure Health and Safety compliance across all areas. Act as Incident Manager and lead during emergencies, including fire evacuations. Manage opening and closing procedures, ensuring security at all times. Finance: Ensure efficient building operations by switching off unused equipment, lights, and air conditioning units. Our Values: Welcoming We do things a little differently, we are not just another corporate gym Supportive Of our community, members and each other We genuinely care Independent We are inclusive, unpretentious and trustworthy Not for profit Their Personality: Motivated Engaged, part of the family and driven to make a genuine contribution Friendly Outgoing, enthusiastic and able to engage with both colleagues and customers Proud Positive has a can do energy that brightens up those around them The ideal candidate: Preferred Skills and Experience: Strong understanding of health and fitness operations. Supervisory or managerial experience in leisure or hospitality. Leadership and communication skills to inspire and motivate a team. Knowledge of Health and Safety regulations (training can be provided). Food Hygiene qualification (or willingness to obtain one). Ability to multitask and remain calm under pressure. Personal Qualities: Motivated, friendly, and approachable. Proud of delivering high-quality service. A proactive, can-do attitude with problem-solving abilities. Passionate about making a difference in a not-for-profit environment. Qualifications and Requirements: First Aid and Defibrillator certified. NPLQ or Emergency Responder qualification preferred. Fire Warden certification. Customer Service training (preferred). We offer an EXCLUSIVE bundle of company BENEFITS: Free membership at award-winning Health and Fitness Club (worth over £100 per month) Paid birthday leave Paid sickness leave Paid lunch break Ride to work scheme Discounts on hair and beauty (onsite salons) Discounts on food and drink when working Childcare discount where applicable Long-term service awards Apply today with an up-to-date CV.