Closing Date: 9 July 2025 Salary Scale: Up to £60,000 per annum What is the purpose of this job? Project management at RDG is about the balance between driving delivery and being an inspiring leader who forges strong working relationships. As a Project Manager at RDG your role is to work across project teams, operational teams and a range of stakeholders to successfully deliver projects to time, scope and budget with risks and dependencies recognised and managed. This will involve employing both project management tools and techniques and excellent people skills. We are seeking an enthusiastic and detail-oriented Project Manager to join our team delivering some major new accessibility-focused features on the National Rail Enquiries digital channels. This project will involve the development of the features across both web and mobile applications, aimed at improving accessibility for rail passengers. Additionally, the role will encompass overseeing the backend API development to support the front-end requirements as well as managing a procurement process for selecting external vendors to deliver key elements of the project. As the Project Manager, you will play a key role in ensuring that the website, apps, and backend systems are developed to the highest standards, with a focus on accessibility and inclusivity for all users. What can I expect to do in this job? This isn't an exhaustive list, but things you can expect to be involved with include: Planning what work needs to be done, when and who's going to do it. Reviewing and managing risks. Being responsible for getting the work done to the right standard and adapting to the different structure and needs of specific project. Leading and motivating the team of people involved in the project. Co-ordinating with multiple work streams and teams. Work closely with the RDG procurement team to lead an open market procurement process to identify and select suitable vendors for the front-end development of the project. Ensuring the project is running on time and to budget. Dealing with changes to the project as and when necessary. Ensuring the outcomes and benefits of the project are delivered; and Working to the RDG Project Delivery Framework. Who will my key contacts be? Project Team Members Department for Transport Third Party Suppliers (service support providers) Train Operating Companies (TOCs) / member organisation representatives Network Rail What experience, skills and knowledge do I need? We are looking for someone with experience of working as a project manager or similar, demonstrating a strong aptitude for the role and solid relevant knowledge of the subject matter. Some of the specific skills and knowledge we are looking for include: Experience of managing third-party suppliers and coordinating with internal functions, such as QA and service delivery. Experience of delivering complex technical projects in line with a recognised delivery lifecycle MA1 ; Managing project scope, including benefits management, change control, configuration management, change management and requirements management. Experience with project scheduling - both resource and time. Project budget and cost control experience. Managing risk, understanding the risk context and demonstrating a range of risk techniques. Experience in dealing with external resources, including third party contracts and procurement. Experience in the delivery of digital projects (web and apps) and familiarity with accessibility standards (WCAG). Solid understanding of a project business case and ability to translate the business case into successful delivery. Experience in project planning, reporting and stakeholder management. Experience and qualifications in agile project methodologies e.g. Scrum. Experience of using project tools such as Jira, Confluence, and MS Project/Smartsheet. 30 days annual leave 75% reduction on UK rail travel (for work and leisure) - more below Reduced international rail travel Interest free season ticket loan Contributory defined benefit pension scheme Give As You Earn scheme Subsidised private medical care Healthcare cash plan scheme Employee Assistance Programme scheme Flexible working 30 weeks full pay for maternity, adoption and shared parental leave (subject to eligibility) Personal Development Days Employees may sell up to a maximum of five days' leave. Employees can buy up to a maximum of five days' leave. These figures will be pro rata for part-time employees
Jul 04, 2025
Full time
Closing Date: 9 July 2025 Salary Scale: Up to £60,000 per annum What is the purpose of this job? Project management at RDG is about the balance between driving delivery and being an inspiring leader who forges strong working relationships. As a Project Manager at RDG your role is to work across project teams, operational teams and a range of stakeholders to successfully deliver projects to time, scope and budget with risks and dependencies recognised and managed. This will involve employing both project management tools and techniques and excellent people skills. We are seeking an enthusiastic and detail-oriented Project Manager to join our team delivering some major new accessibility-focused features on the National Rail Enquiries digital channels. This project will involve the development of the features across both web and mobile applications, aimed at improving accessibility for rail passengers. Additionally, the role will encompass overseeing the backend API development to support the front-end requirements as well as managing a procurement process for selecting external vendors to deliver key elements of the project. As the Project Manager, you will play a key role in ensuring that the website, apps, and backend systems are developed to the highest standards, with a focus on accessibility and inclusivity for all users. What can I expect to do in this job? This isn't an exhaustive list, but things you can expect to be involved with include: Planning what work needs to be done, when and who's going to do it. Reviewing and managing risks. Being responsible for getting the work done to the right standard and adapting to the different structure and needs of specific project. Leading and motivating the team of people involved in the project. Co-ordinating with multiple work streams and teams. Work closely with the RDG procurement team to lead an open market procurement process to identify and select suitable vendors for the front-end development of the project. Ensuring the project is running on time and to budget. Dealing with changes to the project as and when necessary. Ensuring the outcomes and benefits of the project are delivered; and Working to the RDG Project Delivery Framework. Who will my key contacts be? Project Team Members Department for Transport Third Party Suppliers (service support providers) Train Operating Companies (TOCs) / member organisation representatives Network Rail What experience, skills and knowledge do I need? We are looking for someone with experience of working as a project manager or similar, demonstrating a strong aptitude for the role and solid relevant knowledge of the subject matter. Some of the specific skills and knowledge we are looking for include: Experience of managing third-party suppliers and coordinating with internal functions, such as QA and service delivery. Experience of delivering complex technical projects in line with a recognised delivery lifecycle MA1 ; Managing project scope, including benefits management, change control, configuration management, change management and requirements management. Experience with project scheduling - both resource and time. Project budget and cost control experience. Managing risk, understanding the risk context and demonstrating a range of risk techniques. Experience in dealing with external resources, including third party contracts and procurement. Experience in the delivery of digital projects (web and apps) and familiarity with accessibility standards (WCAG). Solid understanding of a project business case and ability to translate the business case into successful delivery. Experience in project planning, reporting and stakeholder management. Experience and qualifications in agile project methodologies e.g. Scrum. Experience of using project tools such as Jira, Confluence, and MS Project/Smartsheet. 30 days annual leave 75% reduction on UK rail travel (for work and leisure) - more below Reduced international rail travel Interest free season ticket loan Contributory defined benefit pension scheme Give As You Earn scheme Subsidised private medical care Healthcare cash plan scheme Employee Assistance Programme scheme Flexible working 30 weeks full pay for maternity, adoption and shared parental leave (subject to eligibility) Personal Development Days Employees may sell up to a maximum of five days' leave. Employees can buy up to a maximum of five days' leave. These figures will be pro rata for part-time employees
Salary: £42,796 - £48,000 per annum What is the purpose of this job? Passenger Assist is the reservation system that enables passengers to request and book assistance when travelling by rail. The Passenger Assist Improvement Programme seeks to improve the system and service, by working with RDG's technology provider and train operating companies to deliver enhancements. The focus for Phase 5 is to centre on improving the customer experience with the main aim of a more accessible railway for all. The User Experience Advisor will bring the needs of clients to the forefront of solutions by gathering detailed user requirements, translating them into product specifications, and ensures a customer-focused approach throughout the service development life cycle. You will also manage user readiness and deliver suitable training solutions. You will oversee both the initiation and completion of each roadmap item, maintaining consistency and alignment with user needs. What can I expect to do in this job? This is not an exhaustive list, but gives some of idea of what you will do; You're passionately focused on the people who use our products and how we can improve their experience. You'll work each day with cross-functional teams, such as product managers, designers, to prioritise research initiatives. You will identify user needs and behaviours and communicate those effectively, advocating for a human-centred approach. Conduct user research to gather detailed requirements from various stakeholders, including Train Operating Companies (TOCs) and customers. Use different research methods to understand and analyse user needs and behaviours, preferences, and pain points. Translate user insights into detailed product requirements and feature specifications. Define comprehensive business requirements, including data requirements, functional specifications, and non-functional requirements. Serve as the advocate for user needs and experiences throughout the development lifecycle. Communicate research findings and user insights to team members involved in later stages of the Service Development Life Cycle (SDLC). Ensure that user feedback and requirements are accurately represented in product features and designs. Work and engage closely with the solution design and development teams to prioritise features based on user impact and strategic goals. Validate customer insights with support from the Business Relationship Manager to ensure alignment with user needs and expectations. Ensurea customer-focused approach is upheld throughout the SDLC. Maintain comprehensive documentation of research methodologies, findings, and recommendations. Prepare detailed reports and presentations to share research insights and progress with the programme team and stakeholders. Ability to priority set to meet tight timelines while delivering a high quality of work that meets the needs of stakeholders Training and Readiness Develop a comprehensive deployment plan outlining steps, timelines, and responsibilities for the rollout of the PA toolset. Create a readiness plan to ensure TOCs and Contact Centre (CCs) are prepared for go-live, including readiness assessments, checklists, and milestone tracking. Develop training materials and programmes to educate TOCs on specific functionalities of the PA toolkit. Ensure comprehensive training and communication strategies are in place for TOCs and CCs. Conduct training sessions and workshops to ensure TOCs are fully prepared to use the new features effectively. Provide ongoing support and guidance to TOCs during the readiness phase to address any questions or issues. Coordinate go-live planning and user readiness activities to ensure a smooth transition. Oversee the content and updates of the Microsite, ensuring it provides accurate, up-to-date information and resources for users. Oversee the delivery User Guides for each release by Transport and ensure they are built according to industry standards. Participate in forums such as User Groups and drop-in sessions with Train Operating Companies • Prior experience in user experience research across software products, web, and/or mobile applications, along with experience with research and prototyping tools Experience working with Product Owners, project management teams and technology specialists in the creation of digital consumer products (eg websites and apps). Strong communication and engagement skills, both written and oral, including creating detailed reports, and training material Proactive and comfortable working through ambiguity Proven experience of working and delivering to tight and demanding deadlines Ability to present a compelling narrative with data to influence stakeholders and implement change A strong customer first mindset Detailed focussed Developing training content, both digital and non-digital, and delivering in the most suitable way, e.g. group setting or individually 30 days annual leave 75% reduction on UK rail travel (for work and leisure) - more below Reduced international rail travel Interest free season ticket loan Contributory defined benefit pension scheme Give As You Earn scheme Subsidised private medical care Healthcare cash plan scheme Employee Assistance Programme scheme Flexible working 30 weeks full pay for maternity, adoption and shared parental leave (subject to eligibility) Personal Development Days Employees may sell up to a maximum of five days' leave. Employees can buy up to a maximum of five days' leave. These figures will be pro rata for part-time employees
Jul 03, 2025
Full time
Salary: £42,796 - £48,000 per annum What is the purpose of this job? Passenger Assist is the reservation system that enables passengers to request and book assistance when travelling by rail. The Passenger Assist Improvement Programme seeks to improve the system and service, by working with RDG's technology provider and train operating companies to deliver enhancements. The focus for Phase 5 is to centre on improving the customer experience with the main aim of a more accessible railway for all. The User Experience Advisor will bring the needs of clients to the forefront of solutions by gathering detailed user requirements, translating them into product specifications, and ensures a customer-focused approach throughout the service development life cycle. You will also manage user readiness and deliver suitable training solutions. You will oversee both the initiation and completion of each roadmap item, maintaining consistency and alignment with user needs. What can I expect to do in this job? This is not an exhaustive list, but gives some of idea of what you will do; You're passionately focused on the people who use our products and how we can improve their experience. You'll work each day with cross-functional teams, such as product managers, designers, to prioritise research initiatives. You will identify user needs and behaviours and communicate those effectively, advocating for a human-centred approach. Conduct user research to gather detailed requirements from various stakeholders, including Train Operating Companies (TOCs) and customers. Use different research methods to understand and analyse user needs and behaviours, preferences, and pain points. Translate user insights into detailed product requirements and feature specifications. Define comprehensive business requirements, including data requirements, functional specifications, and non-functional requirements. Serve as the advocate for user needs and experiences throughout the development lifecycle. Communicate research findings and user insights to team members involved in later stages of the Service Development Life Cycle (SDLC). Ensure that user feedback and requirements are accurately represented in product features and designs. Work and engage closely with the solution design and development teams to prioritise features based on user impact and strategic goals. Validate customer insights with support from the Business Relationship Manager to ensure alignment with user needs and expectations. Ensurea customer-focused approach is upheld throughout the SDLC. Maintain comprehensive documentation of research methodologies, findings, and recommendations. Prepare detailed reports and presentations to share research insights and progress with the programme team and stakeholders. Ability to priority set to meet tight timelines while delivering a high quality of work that meets the needs of stakeholders Training and Readiness Develop a comprehensive deployment plan outlining steps, timelines, and responsibilities for the rollout of the PA toolset. Create a readiness plan to ensure TOCs and Contact Centre (CCs) are prepared for go-live, including readiness assessments, checklists, and milestone tracking. Develop training materials and programmes to educate TOCs on specific functionalities of the PA toolkit. Ensure comprehensive training and communication strategies are in place for TOCs and CCs. Conduct training sessions and workshops to ensure TOCs are fully prepared to use the new features effectively. Provide ongoing support and guidance to TOCs during the readiness phase to address any questions or issues. Coordinate go-live planning and user readiness activities to ensure a smooth transition. Oversee the content and updates of the Microsite, ensuring it provides accurate, up-to-date information and resources for users. Oversee the delivery User Guides for each release by Transport and ensure they are built according to industry standards. Participate in forums such as User Groups and drop-in sessions with Train Operating Companies • Prior experience in user experience research across software products, web, and/or mobile applications, along with experience with research and prototyping tools Experience working with Product Owners, project management teams and technology specialists in the creation of digital consumer products (eg websites and apps). Strong communication and engagement skills, both written and oral, including creating detailed reports, and training material Proactive and comfortable working through ambiguity Proven experience of working and delivering to tight and demanding deadlines Ability to present a compelling narrative with data to influence stakeholders and implement change A strong customer first mindset Detailed focussed Developing training content, both digital and non-digital, and delivering in the most suitable way, e.g. group setting or individually 30 days annual leave 75% reduction on UK rail travel (for work and leisure) - more below Reduced international rail travel Interest free season ticket loan Contributory defined benefit pension scheme Give As You Earn scheme Subsidised private medical care Healthcare cash plan scheme Employee Assistance Programme scheme Flexible working 30 weeks full pay for maternity, adoption and shared parental leave (subject to eligibility) Personal Development Days Employees may sell up to a maximum of five days' leave. Employees can buy up to a maximum of five days' leave. These figures will be pro rata for part-time employees
Project Manager (Barcode) Salary: £50,786 - £67,422 Contract: Permanent Location: London - Hybrid Annual Leave: 30 Days + Excellent Benefits Closing Date: 15th July 2025 Be Part of the Future of Rail The railway in Britain is undergoing its most significant transformation in a generation, and Rail Delivery Group (RDG) is at the heart of this change. With the creation of Great British Railways (GBR), we are driving a new era of simpler, smarter, and more accessible ticketing, revolutionising how millions of people travel. Our Digital Ticketing Services (DTS) division leads industry-wide transformation in ticketing and payments, working to simplify rail travel through digital solutions. We collaborate with train operators, regulators, and technology providers to modernise ticketing, contactless travel, and retailing. DTS delivers programs and projects that improve ticketing systems, enhance customer experience, and ensure seamless integration across the rail industry. About the Role We're looking for a Project Manager to help lead high-profile projects as part of the Barcode Programme, the rail industry's main digital ticket media (also known as e-Tickets). This is a unique opportunity to help deliver enhancements to the barcode infrastructure that is critical to the scanning of e-tickets tickets across National Rail. You'll oversee the delivery of technical improvements, working closely with third-party suppliers and a wide range of internal and external stakeholders to ensure projects run smoothly and deliver clear benefits. The enhancements will improve both the performance of the barcode infrastructure and the user experience for passengers & staff. Key Responsibilities Planning what needs to be done, when, and by whom Working collaboratively with suppliers and partners to clarify deliverables and timelines Managing project risks, issues, and dependencies Coordinating multiple internal and external teams Ensuring timely delivery, within scope and to budget Handling changes and planning contingencies Liaising with RDG teams and external stakeholders across the transport and technology landscape Ensuring the project delivers tangible benefits for customers and industry Requirements What We're Looking For We're looking for a Project Manager who brings energy, curiosity, and a proactive mindset to project delivery. Someone who enjoys building strong relationships, thrives in collaborative environments, and is willing to dive into the details to understand the technologies that underpin success. An outgoing personality and a team-first attitude go a long way here, especially in a role that relies on coordinating across multiple organisations. This position is perfect for someone who's confident managing suppliers, engaging stakeholders, and driving progress in a complex, real-world delivery landscape. Essential Skills & Experience: Experience delivering complex technical projects in line with a recognised delivery lifecycle Strong stakeholder management skills Proven track record of working with third-party suppliers and internal delivery functions Strong skills in project planning, risk management, scope control, and reporting Experience in project planning, reporting, and scheduling (time and resource) Ability to manage project scope, control change, and identify and mitigate risks Why Work for RDG? We offer a highly competitive package, including: 75% off rail travel for personal and family use, plus international rail discounts. 30 days annual leave (plus buy/sell options and additional leave for key life events) Season ticket loan for commuting costs. Enhanced family leave - 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave. Pension scheme - up to 11.58% employer contribution. Private medical insurance (AXA PPP) including mental health and specialist care. Discounted gym membership and access to wellbeing programmes. Career Development & Progression You'll be one of the key faces of a nationally significant programme and a recognised leader in the future of Pay As You Go ticketing. As part of our wider team of Programme and Project Managers, you'll have the chance to shape the future of ticketing and progress into strategic or director-level programme leadership roles at RDG. Apply Now & Shape the Future of UK Rail If you're ready to lead one of the UK's most exciting digital ticketing programmes and want to work in a collaborative, forward-thinking environment, we'd love to hear from you. Click Apply now to start your application and be part of a team that is leading digital innovation in the rail industry. Please note that we are unable to consider applications from candidates who require visa sponsorship to work in the UK.
Jun 27, 2025
Full time
Project Manager (Barcode) Salary: £50,786 - £67,422 Contract: Permanent Location: London - Hybrid Annual Leave: 30 Days + Excellent Benefits Closing Date: 15th July 2025 Be Part of the Future of Rail The railway in Britain is undergoing its most significant transformation in a generation, and Rail Delivery Group (RDG) is at the heart of this change. With the creation of Great British Railways (GBR), we are driving a new era of simpler, smarter, and more accessible ticketing, revolutionising how millions of people travel. Our Digital Ticketing Services (DTS) division leads industry-wide transformation in ticketing and payments, working to simplify rail travel through digital solutions. We collaborate with train operators, regulators, and technology providers to modernise ticketing, contactless travel, and retailing. DTS delivers programs and projects that improve ticketing systems, enhance customer experience, and ensure seamless integration across the rail industry. About the Role We're looking for a Project Manager to help lead high-profile projects as part of the Barcode Programme, the rail industry's main digital ticket media (also known as e-Tickets). This is a unique opportunity to help deliver enhancements to the barcode infrastructure that is critical to the scanning of e-tickets tickets across National Rail. You'll oversee the delivery of technical improvements, working closely with third-party suppliers and a wide range of internal and external stakeholders to ensure projects run smoothly and deliver clear benefits. The enhancements will improve both the performance of the barcode infrastructure and the user experience for passengers & staff. Key Responsibilities Planning what needs to be done, when, and by whom Working collaboratively with suppliers and partners to clarify deliverables and timelines Managing project risks, issues, and dependencies Coordinating multiple internal and external teams Ensuring timely delivery, within scope and to budget Handling changes and planning contingencies Liaising with RDG teams and external stakeholders across the transport and technology landscape Ensuring the project delivers tangible benefits for customers and industry Requirements What We're Looking For We're looking for a Project Manager who brings energy, curiosity, and a proactive mindset to project delivery. Someone who enjoys building strong relationships, thrives in collaborative environments, and is willing to dive into the details to understand the technologies that underpin success. An outgoing personality and a team-first attitude go a long way here, especially in a role that relies on coordinating across multiple organisations. This position is perfect for someone who's confident managing suppliers, engaging stakeholders, and driving progress in a complex, real-world delivery landscape. Essential Skills & Experience: Experience delivering complex technical projects in line with a recognised delivery lifecycle Strong stakeholder management skills Proven track record of working with third-party suppliers and internal delivery functions Strong skills in project planning, risk management, scope control, and reporting Experience in project planning, reporting, and scheduling (time and resource) Ability to manage project scope, control change, and identify and mitigate risks Why Work for RDG? We offer a highly competitive package, including: 75% off rail travel for personal and family use, plus international rail discounts. 30 days annual leave (plus buy/sell options and additional leave for key life events) Season ticket loan for commuting costs. Enhanced family leave - 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave. Pension scheme - up to 11.58% employer contribution. Private medical insurance (AXA PPP) including mental health and specialist care. Discounted gym membership and access to wellbeing programmes. Career Development & Progression You'll be one of the key faces of a nationally significant programme and a recognised leader in the future of Pay As You Go ticketing. As part of our wider team of Programme and Project Managers, you'll have the chance to shape the future of ticketing and progress into strategic or director-level programme leadership roles at RDG. Apply Now & Shape the Future of UK Rail If you're ready to lead one of the UK's most exciting digital ticketing programmes and want to work in a collaborative, forward-thinking environment, we'd love to hear from you. Click Apply now to start your application and be part of a team that is leading digital innovation in the rail industry. Please note that we are unable to consider applications from candidates who require visa sponsorship to work in the UK.