Salesforce, Inc.

Salesforce, Inc. is seeking a Principal Analytics Forward Deployed Engineer to lead the implementation of Agentic Analytics across Tableau. In this role, you'll architect impactful analytics solutions for strategic customers while ensuring technical success and mentoring their teams. You will need 7+ years of experience in data engineering, strong AI skills, and proficiency in Python. Join us to redefine what's possible in the world of analytics.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isnt a buzzword - its a way of life. The world of work as we know it is changing and were looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? Youre in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good- youve come to the right place. Senior Vice President of Global Solution Engineering for Data Foundation INTL This executive will lead a high-performing global Solutions Engineering organization and shape a differentiated go-to-market strategy that reinforces the Data Foundation position as an industry leader. Success in this role requires a deep understanding of the Informatica and MuleSoft landscape, strong technical acumen across the product suite, and a sharp awareness of the competitive ecosystem. This individual will be integral in helping harness the growth potential within the INTL Markets (EMEA + UKI, LATAM, ANZ), while playing a large role in leading the vision of Data Foundation s role in the Agentic Journey across Salesforce Core. This leader will play a critical role in aligning cross-functional teams - including Sales, Industry, Product, Customer Success, Marketing, and Strategy - and will be a key player in strategic customer engagements and large-scale initiatives. As the head of this INTL team, the SVP will have the unique opportunity to foster a strong, values-driven culture, build deep customer relationships, and serve as a MuleSoft and Informatica evangelist across the broader Salesforce ecosystem, engaging directly with IT and business executives worldwide. We re looking for a proven and inspiring leader - an integral member of the Solution & Data Foundation leadership team - who will contribute to the design and execution of a multifaceted sales and go-to-market strategy aimed at accelerating growth, gaining market share, and driving world-class customer and employee experiences. The ideal candidate will bring exceptional leadership, communication, and analytical skills, coupled with a strong foundation in pre-sales, consulting, and team development, with a consistent track record of building and scaling high-performing global organizations. Key Responsibilities Lead and scale Data Foundation Global Solution Engineering organization across multiple unique regions as one unified INTL team, with a focus on attracting, developing, and retaining world-class talent while fostering a culture of engagement, inclusion, and high performance. Champion the Agentic Enterprise vision by positioning the full Data Foundation portfolio - including integration, data management, governance, and agentic capabilities - as the foundation for customers evolving AI, data, automation, and digital transformation priorities. Drive continuous innovation in solution selling strategies, ensuring teams deliver differentiated, industry-specific value propositions that resonate with customer needs. Build and sustain trusted C-level relationships with strategic customers, guiding complex digital transformation initiatives and delivering measurable business outcomes. Partner closely with the Sales leadership team to co-develop and execute go-to-market strategies, aligned to growth objectives and evolving market dynamics (i.e. consumption, Agentic model, MuleSoft + INFA + DC360 etc.) Establish strong collaboration with Product, Engineering, and Innovation teams to ensure alignment with the product roadmap and enable field teams and customers to fully realize the value of the MuleSoft and Informatica platform. Champion diversity and inclusion while driving performance management, talent development, and robust succession planning to ensure leadership continuity and career growth opportunities across the team. Serve as a cultural ambassador and model Salesforce values, setting a high bar for leadership excellence across the global organization. Experience & Skills Required Strategic thought partner to the EVP of INTL with high influence to the Global C-Suite in collaboration with EVP of Global Solutions, contributing to technology vision and differentiated points of view that influence product strategy and market direction. Extensive pre-sales leadership or consulting experience in enterprise software - particularly within Sales, Marketing, Service, or Support solutions - with a strong sales orientation and commercial acumen. Proven ability to build and grow trusted relationships at the C-level, with a consistent track record of selling and shaping value-based solutions, particularly with CIOs and senior IT stakeholders. A strong technical acumen and ability to translate technical complex concepts in a simple yet comprehensive way to non-technical and technical professionals alike (Experience with Integration, API Management, Data Management Platforms, Data Governance, Master Data Management etc.) Experience leading complex enterprise transformations, including shaping multi-phase roadmaps and driving business innovation at scale. Demonstrated success in scaling high-performing global pre-sales or consulting organizations, with a commitment to operational excellence and a growth mindset. Strong track record of achieving and exceeding revenue and performance goals, while fostering an environment of team development, collaboration, and accountability. Passion for technology, innovation, and enabling customer success - paired with a forward-thinking mindset and ability to anticipate market trends. Inspirational people leader with a passion for developing talent, unlocking potential, and cultivating future leaders. Exceptional communication skills with the ability to simplify and articulate complex technical and business concepts to a variety of audiences. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. and Salesforce.org are Equal Employment Opportunity and Amnesty admitting the same rights to all race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and Salesforce.org do not accept unsolicited headhunter and agency resumes. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with or Salesforce.org. Salesforce welcomes all. Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. We re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world . click apply for full job details

Salesforce, Inc. is seeking a Director of Accounting in London to lead technical accounting and financial reporting related to M&A activities. The role requires strong technical expertise and project management capabilities. The ideal candidate will have over 12 years of accounting experience, including managing teams, with expertise in both US GAAP and IFRS. This full-time position offers flexible working arrangements.

Director, AccountingApplyremote type: Office - Flexiblelocations: United Kingdom - Londontime type: Full timeposted on: Posted Todayjob requisition id: JR347032 To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryFinanceJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.As a leader within the M&A team, this Director will be responsible for overseeing technical accounting, financial reporting, and integration activities related to the Company's acquisition strategy. This role partners closely with Corporate Development, Finance, Legal, Tax, Employee Success, and Operations to evaluate potential transactions, assess accounting implications, and ensure seamless post-close integration. The ideal candidate combines deep technical expertise, particularly in consolidation, equity, stock compensation, intercompany transactions, stock compensation, and statutory reporting, with strong strategic, analytical, and project management capabilities. Key responsibilities Technical Accounting and Reporting Lead the evaluation and documentation of accounting implications for potential M&A transactions going through due diligence, including business combinations and asset acquisitions. Perform and review complex technical analyses under both US GAAP, IFRS and/or local accounting standards related to: + Equity and financing arrangements + Purchase price allocations + Goodwill and intangible assets + Foreign currency translation and remeasurement (CTA included) + Consolidation + Fair value measurements and assessment of dedicated valuations requirements + Statutory and regulatory reporting requirements in relevant jurisdictions Oversee the preparation of accounting memos, supporting documentation, and audit workpapers for internal and external auditors and any US GAAP to Statutory adjustment justification and guidance to local teams. Ensure compliance with US GAAP, IFRS, and other local accounting standards, as well as SEC rules and internal accounting policies. M&A Due Diligence & Transaction Support Partner with Corporate Development and M&A Finance to assess financial risks, integration complexity, and key accounting considerations during the diligence process. Evaluate historical financial statements, quality of earnings, and off-balance-sheet exposures. Participate in deal structuring discussions and provide accounting insights to optimize transaction outcomes. Support the development of financial models and acquisition-related assumptions. Integration Planning and Execution Lead the accounting workstream for integration including system alignment, chart of accounts mapping, close process integration, and policy harmonization (in both acquired and Salesforce systems). Drive the timely and accurate recording of opening balance sheets, including fair value adjustments and purchase price allocation. Partner with cross-functional teams to develop and execute comprehensive integration plans, identifying risks, dependences, and required resources. Establish scalable processes and internal controls for newly acquired businesses across all of Finance, including Accounting, Payroll, Tax, Equity, Real Estate, and more. Oversee the rationalization of domestic and international legal entities, including the facilitation of mergers, business transfer agreements, and liquidations. Strategic Leadership & Cross-Functional Collaboration Act as the primary subject-matter expert for M&A-related accounting matters across the organization. Provide clear communication, training, and guidance to Finance teams and business leaders. Continuously refine M&A accounting policies and best practices in alignment with evolving standards and business needs. Support long-term strategic planning and help shape the Company's M&A roadmap and playbook; bring innovative ideas that challenge historical practices. Minimum Qualifications Bachelor's degree (or equivalent) in Accounting, Finance, or related field. CA or CPA (or equivalent) required. 12+ years of progressive accounting experience, including public accounting (Big 4 or national firm) and corporate accounting experience, 5+ years of managerial (including people management) experience, and extensive experience in International jurisdictions. Strong technical accounting expertise in US GAAP and International standards (IFRS and other local), particularly Business Combinations, Stock Compensation, Foreign Currency (translation, transaction, and functional currency), Consolidation, and international tax issues. Direct experience leading accounting due diligence and purchase accounting processes for complex transactions. Demonstrated ability to manage cross-functional teams in fast-paced, high-growth environments, generally including multiple acquisition-related projects at once. Exceptional analytical, communication, and project management skills; strong leadership and influencing skills across all levels of an organization. Experience in managing local compliance obligations and technical accounting matters. Ability to self-manage as well as work with virtual, global, and cross-functional teams and timezones. High attention to detail paired with sound judgment and pragmatic decision-making. Must be able to multitask, work efficiently under tight deadlines and proactively track and report progress. Ability/fluency in other languages (preferred).Unleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Lead ES People ConsultantApplyremote type: Office - Flexiblelocations: United Kingdom - Londontime type: Full timeposted on: Posted Todayjob requisition id: JR352150 To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryEmployee SuccessJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.We are seeking a London based Lead Employee Success (ES) Consultant to join our ES organization. This individual will partner closely with other ES teams, including ESBPs/other PC's, Employee Relations, People Services & Operations (PS&O), Compensation, Mobility, Recruiting, and Talent Development to coordinate, roll out and execute ES programs and initiatives that support the business needs of the organization. The role will primarily focus on supporting the more senior ES team members along with leading their own ES projects that deliver business value into the UK & Ireland team. This role will also provide specific support to managers and employees , including direct and specialized manager & employee support, coaching and enablement on a variety of ES topics and programs, including but not limited to, talent initiatives and programs, team dynamics, compensation data analysis, and audits and ad hoc analytics. The ideal candidate is one who is interested in making an impact at scale in one of the fastest growing companies and the industry; excels in a fast paced, high engagement environment; and is looking to work with a strong ES Organization. Responsibilities: Act as a trusted advisor to business leaders, ensuring people strategies support business needs. Partner with leadership to drive organizational effectiveness and a high-performance culture. Partnering to support the business through transformation and change. Execute on continued reshaping, growth, acquisition, reorganization, etc Work directly with managers to resolve medium to complex issues. Give guidance, coaching, and support to resolve ambiguous situations and issues. Using business/country insights and best practices to influence, coach, enable and support people leaders and teams through complex ES topics. Serve as a project lead for ES programs, responsible for tracking project objectives, timelines, and communication plans by prioritizing responsibilities, and tracking and measuring to successful completion, sometimes organizing other members of the ESPC team to achieve objectives. Monitor and interpret trends and metrics around employee satisfaction, attrition and turnover, etc. Use HR analytic tools to make data-driven business decisions. Proactively understands what analysis needs to be done to provide a narrative to leaders on their overall org health and propose relevant ES activities. Support digital transformation efforts from ES operations, such as AI-driven recruitment and process automation. Partner with ES Operations team on knowledge transfer and resolving root cause service delivery issues that impact the employee and manager experience. Lead initiatives in partnership with COEs and PS&O peers to identify bodies of work that can be better done at scale through automation or revised processes and / or make recommendations when it is appropriate to align with with different teams. Mentor and onboard others across the ES organization and lead and coach them through initiatives. Applying HR knowledge specific to relevant country(ies) including Labour Relations, Works Councils and Unions (where applicable). Requirements and Key Skills: Proven track record of AI fluency through designing and implementing AI enable process improvements. Demonstrated ability to support diverse, geographically dispersed, multicultural fast paced environment. Demonstrated ability to be a self-starter and proactive Comfort with ambiguity and proven change agency. Ability to develop effective relationships across all levels of the organization and with diverse client groups. Excellent verbal and written communication skills; must be a strong and succinct communicator. Ability to collect, assimilate, analyze and present data. Must have strong knowledge of Google Drive (Sheets and Slides) or other spreadsheet and presentations software; Workday and Salesforce a plus. Ability to take trends and data, boiling them down to presentable themes and connecting the dots . Ability to partner with COEs to design, build, and implement programs and processes to support business needs. Ability to deliver difficult feedback, coach leaders through difficult scenarios and facilitate team discussions. General knowledge of employment policies and practices Knowledge of staffing, compensation, and talent management best practices. Partner with the Labour relations, Compliance and Legal team to make sure Salesforce respects our Employment Legal obligations.Unleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Salesforce, London-based Lead Employee Success Consultant, partners with ES teams to roll out AI-enabled people initiatives and drive organizational effectiveness across the UK. You will coach managers, deliver strategic HR programs, and collaborate with ESBPs, PS&O, Compensation, Mobility, Recruiting and Talent Development to scale impact. You will lead analytics on employee satisfaction, turnover and workforce health, enabling data-driven decisions and continuous improvement in a fast-paced

Customer Success Manager (Nonprofit / NGO)Applyremote type: Office - Flexiblelocations: United Kingdom - Londontime type: Full timeposted on: Posted Todayjob requisition id: JR349858 To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.At Salesforce, our Signature Success Plan provides enterprise customers with Salesforce's highest level of strategic partnership, technical expertise, and proactive support.We are looking for a Senior Customer Success Manager (CSM) to partner with nonprofit and NGO customers, helping them maximize the value of their Salesforce investment. In this role, you will act as a trusted advisor to both business and technical stakeholders, driving platform adoption, operational success, and long-term customer value.This is a strategic, customer-facing role requiring strong Salesforce knowledge, consultative skills, and executive stakeholder management experience. Your Impact Serve as the primary point of accountability for Signature Success customers, ensuring an outstanding customer experience, retention, and growth. Build trusted relationships with executive stakeholders, IT leadership, and business teams within nonprofit and NGO organizations. Drive customer success through platform adoption, optimization, proactive guidance, and strategic planning. Advise customers on Salesforce capabilities, releases, best practices, and potential risks. Coordinate Signature Success services and collaborate across internal teams to deliver successful customer outcomes. Act as a customer advocate during critical incidents and escalations, ensuring effective communication and timely resolution. Support renewal and expansion opportunities by consistently demonstrating customer value. Minimum Qualifications 7+ years of experience in Customer Success, Technical Account Management, Salesforce consulting, Solutions Architecture, or SaaS advisory roles. Experience with Salesforce Nonprofit Cloud or a comparable CRM platform. Strong experience managing enterprise customer relationships and executive stakeholders. Ability to translate technical concepts into business-focused recommendations. Excellent communication, presentation, and stakeholder management skills. Experience leading cross-functional collaboration in complex customer environments. Preferred Qualifications Experience working with nonprofit organizations or NGOs. Consulting or strategic advisory background. Salesforce certifications such as Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, or Service Cloud Consultant. Experience supporting enterprise-level customers in SaaS environments.Unleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Salesforce, Inc. is seeking a Senior Customer Success Manager to partner with nonprofit and NGO customers, maximizing the value of their Salesforce investment. You will act as a trusted advisor to both business and technical stakeholders, driving platform adoption, operational success, and long-term customer value. This strategic, client-facing role requires strong Salesforce knowledge, consultative skills, and executive stakeholder management experience.

Customer Success Manager - Public SectorApplyremote type: Office - Flexiblelocations: United Kingdom - Londontime type: Full timeposted on: Posted Todayjob requisition id: JR343006 To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Overview of the Role At Salesforce, customers who choose our Signature Success Plan unlock our most elite level of partnership - expert guidance, deep product knowledge, and proactive support to stay agile and maximize value. As a Customer Success Manager (CSM) for Signature Success, you will become a strategic partner to our most important customers, serving as their trusted advisor and orchestrating the full Signature experience. You will proactively set the customer up for success through optimization of the solution, with special care during critically important peak events. This will require technical knowledge of Salesforce Clouds, and the ability to work closely across internal and external teams to provide a unified Signature experience. As a Customer Success Manager, you will be a named advisor to a portfolio of Signature Success customers in the region. You will build deep, trusted relationships with customer stakeholders and Salesforce account teams, maintaining a high level of awareness of customer priorities, business goals, and potential risks. You will proactively guide your customers to success by aligning their business goals with the Salesforce platform, offering strategic and solution recommendations, coordinating Signature Success deliverables, and ensuring operational excellence during critical events. You will also support communication during major incidents, providing timely updates and managing customer expectations. Responsibilities Strategic Partnership Act as the trusted point of contact and advocate for your customers, driving alignment between their business goals and Salesforce's capabilities. Build and sustain relationships with customer IT and business executives, becoming a true strategic partner. Customer Enablement Guide customers in adopting the Salesforce platform through proactive recommendations and personalized service delivery from the Signature catalogue. Provide insight into new features and releases, helping customers navigate change and mitigate potential risks. Incident Management Support communications during high-severity incidents, ensuring a smooth and transparent experience while advocating for customer resolution. Renewal & Growth Clearly articulate and demonstrate the value of Signature Success and platform capabilities to ensure ongoing investment and expansion. Required Qualifications 6+ years of experience in Cloud environments in roles such as Customer Success, SaaS platform management, Solution Architecture, or Technical Consulting Outstanding communication and presentation skills with demonstrated ability to communicate and influence optimally at all levels of the organization, including executive and C-level. Skills for analyzing technical concepts, translating them into business terms and mapping business requirements into technical features. Ability to explain sophisticated technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects. Proven ability to build trust-based relationships and navigate complex, enterprise-level environments Preferred Qualifications Experience with the Salesforce Core platform is a plus Salesforce product certifications are a plus Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Experience working with Enterprise-level customers.Unleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.