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Senior Management Accountant Hybrid £55,000 per annum Summary A fantastic opportunity for a skilled Senior Management Accountant to develop and lead a modern, insight driven management accounting function. Ideal for a qualified accountant with strong analytical skills, experience in financial planning and analysis, and a passion for continuous improvement. Our Client Our client is a purpose driven organisation focused on innovation, strong operational foundations, and delivering meaningful impact. They offer a collaborative culture supported by data, technology, and continuous learning. The Role This role centres on enhancing financial insight and ensuring robust management reporting. Lead the development of the management accounting function Build and improve reporting tools and financial models Deliver accurate monthly management accounts and analysis Support budgeting, forecasting and organisational planning Strengthen financial systems and controls Main Duties You will play a key role in driving financial clarity and operational effectiveness. Produce monthly management accounts with variance analysis Lead budgeting and forecasting cycles, including templates and consolidation Report on establishment, cashflow and organisational metrics Improve financial systems, reporting processes and accessibility Provide analytical insights to internal stakeholders The Successful Candidate CCAB qualified accountant with experience in management accounting and FP&A Excellent communicator, confident working with non finance teams Strong analytical skills and high attention to detail Experienced in Excel modelling and financial systems Knowledge of sector specific financial regulation, restricted funds and grant reporting (charity/NFP experience desirable) What's on offer? Salary: £55,000 per year Contract: Permanent, 35 hours per week Working model: Hybrid, averaging 2 days per week in the office Benefits: Comprehensive wellbeing, learning & development, work life balance and organisational perks A supportive culture driven by innovation, collaboration and continuous improvement Our Commitment to Equality, Diversity, and Inclusion We believe that diverse teams drive innovation and success. That's why we're committed to promoting equality of opportunity and creating inclusive workplaces where everyone feels valued and supported. We actively seek out talent from all backgrounds and strive to reflect the rich diversity of the global workforce in every role we recruit for.

The Firm Our client, a boutique and well-established property law firm based in London's West End, is seeking an experienced Legal PA to join their friendly and collaborative Real Estate team. The Opportunity The successful candidate will be a highly organised and proactive Legal PA, providing comprehensive support to fee earners and partners within a busy property department. Duties will include: Drafting legal documents including contracts, leases and completion statements Managing post-completion matters, including submission of SDLT returns Producing, amending and formatting legal documentation using Microsoft Word Handling digital dictation and copy typing Obtaining property searches via Searchflow (or similar platforms) Managing Land Registry applications and documentation Carrying out AML checks in line with compliance procedures Supporting billing processes, including completion statements and accounts requisitions General administration, filing and document management Uploading documents to client portals/extranets Liaising with clients via telephone and in person Meeting and greeting clients and preparing meeting rooms Assisting with post, scanning and office coordination tasks This Legal PA position is a full time, permanent role working Monday - Friday 9.00am - 5.30pm Requirements Minimum 5 years' experience as a Legal PA/Property Secretary within a law firm Strong background supporting a Real Estate/Property team (essential) Solid understanding of conveyancing processes and documentation Confident using case management systems Advanced knowledge of Microsoft Office 365 (Word, Excel, Outlook) Excellent typing speed and accuracy Vacancy Highlights Competitive benefits package including private healthcare, pension, cycle to work scheme and season ticket loan To be considered for this Legal PA opportunity, please get in touch for a confidential discussion. Birchrose Associates, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

SBA are currently supporting our Central Government client who are seeking a Lead Technical Architect on an initial 6 month contract. Skills needed for this role Bridging the gap between the technical and non-technical . You can speak on behalf of technical teams and facilitate relationships with indirect stakeholders click apply for full job details

Your new company We are looking for an experienced HR Administrator to join our client's busy HR team within a healthcare setting in Huddersfield. This is a hands-on, fast-paced role providing comprehensive HR administrative support to the HR Manager.While the role includes elements of recruitment administration, the main focus will be HR administration and compliance, supporting the employee lifecycle from onboarding through to ongoing HR processes.This is an excellent opportunity for someone with strong HR and recruitment administration experience who can hit the ground running and confidently manage a varied workload. Your new role Providing day-to-day HR administrative support to the HR ManagerSupporting employee onboarding, including issuing contracts and starter documentationCarrying out Right to Work checks, compliance checks and maintaining accurate recordsManaging sickness absence administration and related documentationUpdating and maintaining HR systems and employee recordsSupporting recruitment administration, including inputting roles on NHS Jobs, processing applications and coordinating onboarding.Ensuring compliance with healthcare and regulatory requirementsActing as a first point of contact for HR-related queriesSupporting HR projects and audits as required What you'll need to succeed We are looking for someone who already has solid experience in a similar role and is comfortable working in a busy HR environment. Essential criteria:Proven experience in HR administration, ideally within healthcare or a highly regulated environmentStrong recruitment administration experience, including onboarding and complianceKnowledge of Right to Work checks and HR compliance requirementsExperience using NHS Jobs (or similar healthcare recruitment systems)Ability to manage competing priorities and work independentlyStrong attention to detail and excellent organisational skillsConfident communicator with a professional and approachable mannerDesirable:Experience supporting an HR Manager or small HR teamPrevious experience within the NHS or healthcare sector What you'll get in return Competitive hourly rate of £13.21 - £14.29 plus accrued holiday pay Hybrid working - 2 days from home, 3 days in the officeHuddersfield-based role with free on-site parkingSupportive HR team and engaging healthcare environmentOpportunity to step into a busy role where your experience will be valued What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

ASSOCIATE BUILDING SURVEYOR MANCHESTER OR LEEDS Are you a Chartered Building Surveyor with the drive to deliver and support growth in services? Do you want to take the next step in your career and use your skills and experience to undertake delivery and support development in a growing business? Have you completed or are you part way through the RICS External Wall Systems Assessment Training Programme click apply for full job details

Complaints Handler - Banking & Financial Services (Remote) Teleperformance certified as great place to work UK in 2025! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to our success we have exciting opportunities in our Banking and Financial Service sector - You must be able to evidence minimum 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK). Start Dates : Various 2026 Salary : From £30,000 per annum Location : Work From Home Training : 2 weeks then 2 weeks Grad Bay Contract : Permanent, Full Time (40hrs) (must be fully flex) Background Checking : Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Any other associated checks Job Profile Summary We are looking for a highly motivated individual who delivers on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Successful candidates will be able to communicate clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. You will enjoy a fast paced environment and adapt well to change. The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. TP and client values will be displayed at all times. Job Description Work within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues. Prepare routine letters, memoranda and reports for approval, while following up on pending issues. Provide a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities. Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Prepare moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports. Develop personal capabilities using existing formal and informal training opportunities. Process and respond to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.). Collect and prepare standard data related to ongoing issues. Essential Experience: Minimum 12 months experience of complaint handling in financial sevices regulated environement in the UK Excellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touchpoint and have a clear understanding of next steps Excellent verbal and written communicaton Organised, able to confidently manage assigned workloads whilst prioritising targets and deadlines Objection handling whilst remaining professional Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient

Job Title: Principal Product Safety Engineer Location: Coventry, hybrid We offer a range of hybrid and flexible working arrangements please speak to your recruiter about the options for this particular role. Salary: Circa £60,000 depending on experience Who we are Join BAE Systems and youll be part of something bigger click apply for full job details

Are you an experienced, qualified Accountant who has developed a career in an accountancy practice? Do you want to work for a firm that genuinely listens, keeps its promises, and supports your long-term development and is looking for a future Team Manager? Our client - a highly reputable, medium-sized accountancy firm in the heart of Suffolk - is seeking an ambitious Senior Accountant to join their growing team. Why This Firm? The firm currently manages a thriving and expanding portfolio clients which is expanding at an exponential rate. To support ongoing growth (while preventing overload on the existing team), they are recruiting an additional Senior Accountant who can make a genuine impact from day one, and someone they can develop to a Team Manager post. The environment is warm, encouraging, motivating and supportive - and progression is based on merit , not empty promises. If you want to develop, the opportunities are real and tangible. The Role: Senior Accountant Working closely with the senior partner and senior management team, you will be involved in: Preparing accounts and tax returns - from scratch or first review through to completion Handling general bookkeeping, accounting and taxation queries Completing occasional CGT submissions Supporting general practice accounting responsibilities (If experienced) Assisting with a small amount of local audit work Optional involvement in the firm's growing portfolio of service charge clients You will also have a choice when it comes to client interaction: Immediate and significant client contact , or A more gradual introduction with minimal liaison - whichever suits you best. If you're motivated by mentorship, there is also the opportunity to support trainees and share your expertise with the wider team. Benefits & Culture This firm offers benefits comparable to larger national practices, including: Flexible working policy - varied start/finish times + hybrid working Generous holiday allowance with the option to buy additional days Subsidised parking Company sick pay Pension A supportive, collaborative and people-focused culture Real pathways for progression to senior levels for those who want it About You To be successful, you will: Have trained and worked within an accountancy practice , producing work to UK regulations Be up to date with current accounting and tax rules Preferably be ACA / ACCA / AAT qualified , though strong QBE candidates with a proven practice background will be seriously considered We also welcome those who trained in practice, moved into industry, and now wish to return - provided your knowledge remains current. Experience with any of the following software is advantageous: Sage, Xero, QuickBooks, FreshBooks, FreeAgent, CCH Interested? For an initial confidential discussion and to learn more about this exceptional and progressive opportunity, please contact Natalie Harden - Reed Reed Practice Reed's practice specialists understand the value of talented professionals; we offer you a truly exceptional service and will match you with a firm which will help you to thrive and progress your career. We specialise in finding you opportunities across all service lines, at all levels. Not only will we help you find your ideal move, but we reward you for referring us to colleagues, with a £500 referral fee available.

Lead Maintenance Engineer / Engineering Supervisor Step Up Role FMCG PPM-Led Site Mon-Fri No On-Call Ready to step up and lead - without the stress of a reactive site? This is a brilliant opportunity for a Team Leader / Senior Engineer to move into a hands-on leadership role on a site that's already doing things the right way click apply for full job details

Berwick Partners is delighted to be partnering with a well-established and purpose led UK manufacturer in Birmingham. The business, with strong market share, designs and manufactures premium, bespoke engineered solutions and works closely with clinical customers and public sector partners across the UK. Under a PE-backed group parent company, the business is entering a significant growth phase. We are seeking to appoint an experienced Manufacturing General Manager to lead the business as a standalone operating unit and drive the next stage of operational and commercial development. The Role Reporting to the Group COO, the General Manager will have full accountability for the performance of the business, including strategy and day to day execution. Key responsibilities include: Leading the business as a standalone unit with full P&L responsibility Translating Group objectives into a clear, deliverable operating plan Driving operational excellence across manufacturing, engineering and service delivery Strengthening management capability, systems and performance discipline Building a more commercially confident culture while maintaining strong customer credibility Supporting growth across public sector and wider UK healthcare markets Scaling the business significantly over the next two years. The role requires close engagement with customers, engineers, operational teams and senior stakeholders. The Person This role will suit a commercially astute, operationally credible leader with experience in manufacturing-led environments. You are likely to bring: A proven track record within engineering led manufacturing businesses. Exposure to healthcare product manufacturing is desirable but not a prerequisite. Experience leading a standalone business or operational unit with P&L ownership A track record of improving operational efficiency, quality and delivery performance Commercial capability alongside operational depth The presence to operate confidently with senior stakeholders and Boards Experience working for PE-backed businesses would be advantageous. A calm and authentic style with the ability to bring clarity and pace to a growing organisation while maintaining a collaborative, people-centred culture. The Opportunity This is a fantastic opportunity to take full leadership responsibility for a well-established business with a clear growth mandate, strong backing and meaningful social impact. The role offers genuine autonomy, influence and the chance to shape the future direction of a business, making a real difference to end users. Package and benefits will be discussed during conversations with Berwick Partners.

Due to continued growth and increasing demand for services, an exciting opportunity has arisen for a paralegal to join a highly regarded Dispute Resolution team in Harrogate, consistently recognised in leading legal directories for its work across Commercial Litigation, Property Litigation, and Agriculture & Estates matters. The team is specialist, close-knit, and supportive, offering an excellent environment for learning, development, and exposure to high-quality contentious work. You will support a varied and engaging caseload acting for a diverse client base including commercial organisations, high-net-worth individuals, landed estates, and charitable bodies. The role provides an excellent platform for building a strong foundation in dispute resolution and developing a long-term career within litigation. Experience Required The successful candidate will ideally have: Some prior experience in commercial litigation or dispute resolution A genuine interest in building a career in contentious work Strong analytical ability and excellent attention to detail Confident written and verbal communication skills Commercially focused The ability to work effectively within a small team A willingness to learn, take initiative, and develop under supervision Applicants should be motivated, adaptable, and keen to gain broad exposure to a varied litigation workload. Benefits Competitive salary Generous benefits package Ongoing training and development opportunities How to apply If you are interested in this Harrogate based commercial litigation position, please contact Helen Mauborgne at Sacco Mann on or email your CV to To hear about other legal opportunities that we have available, please visit our website. Alternatively, if you know anybody who would be suitable for this role then please let them or us know as we offer a reward for successful referral. For full terms, please visit our website.

Complaints Handler - Banking & Financial Services (Remote) Teleperformance certified as great place to work UK in 2025! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to our success we have exciting opportunities in our Banking and Financial Service sector - You must be able to evidence minimum 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK). Start Dates : Various 2026 Salary : From £30,000 per annum Location : Work From Home Training : 2 weeks then 2 weeks Grad Bay Contract : Permanent, Full Time (40hrs) (must be fully flex) Background Checking : Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Any other associated checks Job Profile Summary We are looking for a highly motivated individual who delivers on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Successful candidates will be able to communicate clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. You will enjoy a fast paced environment and adapt well to change. The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. TP and client values will be displayed at all times. Job Description Work within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues. Prepare routine letters, memoranda and reports for approval, while following up on pending issues. Provide a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities. Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Prepare moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports. Develop personal capabilities using existing formal and informal training opportunities. Process and respond to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.). Collect and prepare standard data related to ongoing issues. Essential Experience: Minimum 12 months experience of complaint handling in financial sevices regulated environement in the UK Excellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touchpoint and have a clear understanding of next steps Excellent verbal and written communicaton Organised, able to confidently manage assigned workloads whilst prioritising targets and deadlines Objection handling whilst remaining professional Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Area Sales Manager Geotechnical Solutions Job Title: Area Managers Subsidence Solutions x2 Industry Sector: Building Envelope, Facades, Cladding, Subsidence, Resin Injections, Stabilisation, Piling, Slab Lifting, Underpinning, Infrastructure, Contractors, Structural Reinforcement, Civil Engineering, Ground Engineering, Excavation, Structural Support, Repair Solutions, Geotextile, Geosynthetics, click apply for full job details

Expleo are seeking an experienced Software Architect to support a major Automotive OEM based in Warwick(Contract role). This is a fantastic opportunity to join a leading global engineering services provider and work on cutting-edge automotive software within a highly innovative environment. As a Senior Specialist, you will be recognised as a subject matter expert, leading complex software architect click apply for full job details

Are you an experienced, qualified Accountant who has developed a career in an accountancy practice? Do you want to work for a firm that genuinely listens, keeps its promises, and supports your long-term development and is looking for a future Team Manager? Our client - a highly reputable, medium-sized accountancy firm in the heart of Suffolk - is seeking an ambitious Senior Accountant to join their growing team. Why This Firm? The firm currently manages a thriving and expanding portfolio clients which is expanding at an exponential rate. To support ongoing growth (while preventing overload on the existing team), they are recruiting an additional Senior Accountant who can make a genuine impact from day one, and someone they can develop to a Team Manager post. The environment is warm, encouraging, motivating and supportive - and progression is based on merit , not empty promises. If you want to develop, the opportunities are real and tangible. The Role: Senior Accountant Working closely with the senior partner and senior management team, you will be involved in: Preparing accounts and tax returns - from scratch or first review through to completion Handling general bookkeeping, accounting and taxation queries Completing occasional CGT submissions Supporting general practice accounting responsibilities (If experienced) Assisting with a small amount of local audit work Optional involvement in the firm's growing portfolio of service charge clients You will also have a choice when it comes to client interaction: Immediate and significant client contact , or A more gradual introduction with minimal liaison - whichever suits you best. If you're motivated by mentorship, there is also the opportunity to support trainees and share your expertise with the wider team. Benefits & Culture This firm offers benefits comparable to larger national practices, including: Flexible working policy - varied start/finish times + hybrid working Generous holiday allowance with the option to buy additional days Subsidised parking Company sick pay Pension A supportive, collaborative and people-focused culture Real pathways for progression to senior levels for those who want it About You To be successful, you will: Have trained and worked within an accountancy practice , producing work to UK regulations Be up to date with current accounting and tax rules Preferably be ACA / ACCA / AAT qualified , though strong QBE candidates with a proven practice background will be seriously considered We also welcome those who trained in practice, moved into industry, and now wish to return - provided your knowledge remains current. Experience with any of the following software is advantageous: Sage, Xero, QuickBooks, FreshBooks, FreeAgent, CCH Interested? For an initial confidential discussion and to learn more about this exceptional and progressive opportunity, please contact Natalie Harden - Reed Reed Practice Reed's practice specialists understand the value of talented professionals; we offer you a truly exceptional service and will match you with a firm which will help you to thrive and progress your career. We specialise in finding you opportunities across all service lines, at all levels. Not only will we help you find your ideal move, but we reward you for referring us to colleagues, with a £500 referral fee available.

The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient