Davies Talent Solutions

We are are seeking a dedicated professional with strong communication skills and experience handling complaints within a regulated environment. The role involves resolving motor finance issues with empathy and professionalism, supporting high complaint volumes in a fast-paced setting.Requirements: Excellent verbal and written communication skills Experience with telephony in financial services Strong investigative and problem-solving abilities Ability to manage high volumes of complaints Empathy for vulnerable customers Proficient in MS Office and CRM systems Nice to Have: Background in motor finance or dealership complaints Knowledge of FCA, DISP, CRA guidelines Preferred Qualifications: GCSE English (Grade C or above) Experience in complaints handling within financial services Other Requirements: Willingness to undergo comprehensive classroom training Ability to pass case simulation assessments This is an excellent opportunity to contribute to a customer-centric team focused on continuous improvement. Apply now to be part of an engaging and dynamic environment.