Starling Bank Limited

Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. We're seeking dynamic and results-driven Senior Solutions Manager to support the design, delivery, and continuous improvement of Business Banking solutions tailored to the needs of solepreneurs, micropreneurs, and small-to-medium enterprises (SMEs). This is a highly collaborative, individual contributor role that requires an exceptional ability to matrix manage resources across technology, product, 2nd line risk, operations, and compliance functions. You will be part of a broader Banking Solutions team and work closely with propositions leads and banking solutions owners. This role is central to Starling Bank's mission to empower small business owners with agile, user-centric, and compliant banking solutions. You will be pivotal in ensuring Starling Bank maintains its market-leading position in providing innovative and effective Business Banking solutions for our SME customers. Key Responsibilities include: Strategic Development: Design and implement Business Banking solutions that align with the needs of SME customers, ensuring they are competitive, compliant, and aligned with Starling Bank's overall SME strategy Conduct market research and analyse customer insights to identify gaps in the existing product suite and drive enhancements Collaboration & Matrix Management: Work cross-functionally with technology, product, risk, compliance, and operations teams to ensure the successful delivery of new Business Banking products and initiatives Foster deep partnerships with internal stakeholders to influence decision-making and achieve shared objectives Regulatory Compliance & Risk Management: Partner with 2nd line risk and compliance teams to ensure Business Banking solutions meet regulatory requirements and align with Starling's risk appetite Proactively identify potential risks and develop mitigation strategies Operational Excellence: Collaborate with operations teams to ensure seamless customer experiences across Business Banking products Monitor operational performance and customer feedback, driving continuous improvement initiatives Customer Advocacy: Act as the voice of the customer within the business, ensuring Business Banking solutions are simple, accessible, and valuable for solepreneurs, micropreneurs, and SMEs Partner with marketing and customer support teams to effectively promote Business Banking solutions and educate customers on their benefits Performance Measurement: Define success metrics for Business Banking products, tracking performance against key indicators such as adoption rates, stickiness, and profitability Provide regular reporting and insights to senior leadership, contributing to strategic planning Experience: Demonstrable expertise in product management or solution delivery within banking or fintech, with a expert focus on SME customers Has a track record of creating sustainable banking solutions and has the 'trading mentality' to build a sustainable, profitable business whilst meeting all customer needs Proven track record of managing cross-functional projects or matrix managing resources in a complex organisational environment Skills: Good understanding of SME customer needs Deep knowledge of banking regulations and compliance requirements Excellent communication, collaboration, and stakeholder management skills Analytical mindset with the ability to interpret data and make informed decisions Attributes: Customer-focused, with a passion for improving financial outcomes for Business Customers Highly organised, with the ability to manage multiple priorities in a fast-paced environment Growth-minded, results-oriented and innovative, with a commitment to delivering high-quality solutions 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us: You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway.We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Starling is the UK's first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. Our Engineering Environment Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech . We are looking for engineers at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good. We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis. We prioritize aptitude and attitude, seeking passionate software engineers who are self-driven in ambiguous situations and committed to crafting elegant solutions for complex technical challenges. For the most part we code in Java, but you need not be an expert when you join us! Our entire banking platform is developed in-house, predominantly in Java, with a minimalistic approach to third-party software. We believe in simple solutions adhering to Clean Code principles that promote maintainable and extensible software, automated testing and Continuous Integration & Delivery. Experience on distributed systems with a focus on resiliency and maintainability is highly valued. Our Core Tech Stack The following technologies form the foundation of our platform. While expertise in all areas is not required, experience with them is a plus: Java, primary language for our backend codebase AWS & GCP - we're cloud-native Kubernetes (EKS) Microservice based architecture RESTful APIs PostgreSQL, JDBI, Flyway TeamCity for CI / CD Terraform and Grafana The Team: The Core Banking group is seeking passionate engineers ready to tackle complex challenges and contribute to foundational systems, powering modern banking, that process millions of transactions daily, ensuring financial integrity and regulatory compliance. It's a great opportunity to dive deep into the mechanics of banking, solving problems that directly affect customers and the bank's operational integrity. Formed from 4 - 5 autonomous and highly driven teams, the group focuses on several key areas: Transaction Processing Interest Processing Treasury Accounting & Bank Ledgers Our process: Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Initial phone call 45 minutes Take home technical test 3 hours OR Live Coding 75-90 Minutes Technical interview 1.5 hours Final Interview 40 minutes 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Starling is the UK's first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We employ more than 3,000 people across our London, Southampton, Cardiff, and Manchester offices. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of your primary responsibilities. Innovation and collaboration will be at the core of everything you do. The way to thrive and shine within Starling is to be a self-driven individual and take full ownership of everything around you: from building things, designing, discovering, to sharing knowledge with your colleagues and ensuring all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we can interact and collaborate in person. Our Data Environment Our Data teams are aligned to divisions covering the following Banking Services & Products, Customer Identity & Financial Crime, and Data & ML Engineering. Our Data teams are excited about delivering meaningful and impactful insights to both the business and, more importantly, our customers. We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, the code they write, and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges can do great things here at Starling, to continue changing banking for good. Responsibilities: You will be part of a team delivering data-driven solutions and insights to improve the speed, efficiency, and quality of decision-making. Work proactively with technical and non-technical teams to deliver insights to support the wider business. Build, test, and deploy machine learning models which will improve and/or automate decision making. Provide insightful analytics across the bank to assist with decision making. Engage with Engineering teams to ensure we capture data points that are relevant and useful for insights and modelling. Minimum Requirements: Demonstrable industry experience in Data Science/Machine Learning in one or more of: Financial Crime Anti-money laundering Transaction monitoring Anomaly detection Excellent skills in Python and SQL . Experience with libraries such as Scikit-learn, Tensorflow, Pytorch . Strong data wrangling skills for merging, cleaning, and sampling data. Strong data visualisation and communication skills are essential. Understanding of the software development life cycle and experience using version control tools such as git. Demonstrable experience deploying machine learning solutions in a production environment. Desirables: Experience with AWS/GCP . Desire to build explainable ML models (using techniques such as SHAP ). Interview process Interviewing is a two-way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general, you can expect the below, following a chat with one of our Talent Team: Stage 1 - 30 mins with one of the team. Stage 2 - Take home challenge. Stage 3 - 90 mins technical interview with two team members. Stage 4 - 45 min final with an executive and a member of the people team. Benefits: 25 days holiday (plus take your public holiday allowance whenever works best for you). An extra day's holiday for your birthday. Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off. 16 hours paid volunteering time a year. Salary sacrifice, company enhanced pension scheme. Life insurance at 4x your salary & group income protection. Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr & Mrs Smith, and Peloton. Generous family-friendly policies. Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks. Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships, and Electric Vehicle (EV) leasing. About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace.

Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. We are looking for a senior employee relations specialist with financial services regulatory experience to take ownership for the delivery of a specialist Employee Relations service to the bank. This is a unique and newly created role and will report directly into the team's Head of Employee Relations and Managing Counsel. We are happy to consider applications from candidates who will be able to commute to any of our offices. The role represents a fantastic opportunity to join a vibrant institution and to help promote positive employee relations at the bank, ensuring compliance with its policies, regulatory obligations and applicable employment laws. Your work will include: Taking an instrumental role in supporting the Head of Employee Relations to develop and deliver the ER strategy; Being the subject matter expert on employee relations matters, including the interplay with the FCA's Conduct Rules and Senior Manager & Certification Regime; Supporting the People Partnering team and hearing managers with investigations into selected and complex employee grievances and disciplinary matters, conduct investigations, performance management, and specific project work like M&A activities and corporate restructures; Developing and delivering the governance framework, working closely with the Compliance, Legal and Reward teams, in relation to employee conduct issues, reporting, data analysis and review and impact on remuneration; Selected policy drafting and review in light of any employment law changes and/or regulatory changes; Designing, delivering and facilitating Employee Relations training to the business; Supporting the Chief People Officer with SMCR reporting obligations. Minimum Requirements: Extensive experience as an employee relations practitioner in either a HR or legal team, or a lawyer with at least 4 years' post-qualification employment law experience; A deep understanding of employment law and the changing regulatory landscape; Experience in the financial services sector; Experience handling regulatory issues in the context of the SMCR, conduct, remuneration matters, and regulatory inquiries; Capable of working in a fast-paced environment and keen to grow and develop within the organisation. Our recruitment process: Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect a chat with one of our Talent Acquisition team, followed by two rounds of interviews with the Head of Employee Relations and either the Chief People Officer or Head of People Partnering (or, both). There may also be a technical written test to complete. Benefits: 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentivised refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us: You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.