Starling Bank Limited

Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. We're seeking dynamic and results-driven Senior Solutions Manager to support the design, delivery, and continuous improvement of Business Banking solutions tailored to the needs of solepreneurs, micropreneurs, and small-to-medium enterprises (SMEs). This is a highly collaborative, individual contributor role that requires an exceptional ability to matrix manage resources across technology, product, 2nd line risk, operations, and compliance functions. You will be part of a broader Banking Solutions team and work closely with propositions leads and banking solutions owners. This role is central to Starling Bank's mission to empower small business owners with agile, user-centric, and compliant banking solutions. You will be pivotal in ensuring Starling Bank maintains its market-leading position in providing innovative and effective Business Banking solutions for our SME customers. Key Responsibilities include: Strategic Development: Design and implement Business Banking solutions that align with the needs of SME customers, ensuring they are competitive, compliant, and aligned with Starling Bank's overall SME strategy Conduct market research and analyse customer insights to identify gaps in the existing product suite and drive enhancements Collaboration & Matrix Management: Work cross-functionally with technology, product, risk, compliance, and operations teams to ensure the successful delivery of new Business Banking products and initiatives Foster deep partnerships with internal stakeholders to influence decision-making and achieve shared objectives Regulatory Compliance & Risk Management: Partner with 2nd line risk and compliance teams to ensure Business Banking solutions meet regulatory requirements and align with Starling's risk appetite Proactively identify potential risks and develop mitigation strategies Operational Excellence: Collaborate with operations teams to ensure seamless customer experiences across Business Banking products Monitor operational performance and customer feedback, driving continuous improvement initiatives Customer Advocacy: Act as the voice of the customer within the business, ensuring Business Banking solutions are simple, accessible, and valuable for solepreneurs, micropreneurs, and SMEs Partner with marketing and customer support teams to effectively promote Business Banking solutions and educate customers on their benefits Performance Measurement: Define success metrics for Business Banking products, tracking performance against key indicators such as adoption rates, stickiness, and profitability Provide regular reporting and insights to senior leadership, contributing to strategic planning Experience: Demonstrable expertise in product management or solution delivery within banking or fintech, with a expert focus on SME customers Has a track record of creating sustainable banking solutions and has the 'trading mentality' to build a sustainable, profitable business whilst meeting all customer needs Proven track record of managing cross-functional projects or matrix managing resources in a complex organisational environment Skills: Good understanding of SME customer needs Deep knowledge of banking regulations and compliance requirements Excellent communication, collaboration, and stakeholder management skills Analytical mindset with the ability to interpret data and make informed decisions Attributes: Customer-focused, with a passion for improving financial outcomes for Business Customers Highly organised, with the ability to manage multiple priorities in a fast-paced environment Growth-minded, results-oriented and innovative, with a commitment to delivering high-quality solutions 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us: You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway.We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ nearly 4,000 people across our London, Southampton, Cardiff and Manchester offices. We're looking for a Controls Testing & Risk Manager to join our People team. The role will support the Chief People Officer (CPO)and wider People team by: Creating and executing the People 1LoD Control testing plans Supporting the effective governance and management of non-financial risks in the team. Providing specialist risk and control knowledge to stakeholders in order for Starling to operate within its risk appetite. Partnering with Risk and Control Owners to serve as trusted advisors and create a culture of effective and consistent controls assurance, risk management, oversight and reporting. The primary responsibility will be creating and executing the People 1LoD Control testing plans but you will also be working with the Risk and Controls Manager to support the People function with all things risk and controls related by building strong relationships to create and drive risk awareness in the first line. This role is open to candidates based in either London, Manchester, Cardiff or Southampton. Responsibilities include: Using insight and information from various sources this role will be responsible for ongoing monitoring of the first line of defence (1LoD) People risk and control profile. Supporting all related activities including Controls Testing, Risk and Control Self Assessments (RCSA), oversight of Issues and Actions along with close engagement with 2LoD assurance teams, Event Management, People 1LoD monthly Risk Reporting and provision of training. Risk & Control Advisory: Support completion of the Risk Controls Self Assessment (RCSA) process within the People team Working with Risk and Control owners by providing advice, challenge and input on key decisions, ensuring Risk and Control owners are aware and accountable and enabling them to clearly articulate and manage their risk profile. Key contributor to the ongoing development of a risk aware culture within the 1LoD. Working closely with the 2LoD Operational Risk team relating to report outcomes, findings and actions in order to identify the linkage to the Risks and Controls. Risk & Control Lifecycle, Oversight and Reporting: Creating and executing the People 1LoD Control testing plans Oversight and challenge of the People 1LoD risk and control environment, driving improvements to enhance risk management. Assisting key stakeholders on the identification of risk and creation of controls including development of continuous monitoring approaches. Identifying control deficiencies, reporting outcomes and areas for enhancement. Operational Event management and reviews including root cause analysis, containment, lessons learned and read across. Risk management experience within financial services, 1st or 2nd line, with a proven record of controls testing A strong understanding of risk management frameworks. Risk management experience gained in a HR function and management of People Risk will be an advantage. We are looking for someone who has passion and enthusiasm to get stuck in. A good understanding of controls testing methodologies and experience executing controls testing to a high standard. Understanding of Conduct Risk, employment related legislation and regulation and the Consumer Duty would be an advantage. Behaviours & Competencies: A natural ability to build strong stakeholder relationships. An inquisitive and analytical mind is key and will help you to really understand risks, controls, processes and whether our controls are working sufficiently to mitigate our risks, identifying control gaps & suggesting improvements. A proactive approach to managing workloads and 'can do' attitude, along with ability to use initiative, taking ownership and seeing things through. Ability to challenge the status quo, helping us shape financial crime operations to be the best in class across financial services. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentivised refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Starling is the UK's first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time. We are about giving customers a new way to spend, save and manage their money while taking better care of the planet which has seen us become a multi-award winning bank that now employs over 2800 across five offices in London, Cardiff, Dublin, Southampton, and Manchester. Our journey started in 2014, and since then we have surpassed 3.5 million accounts (and four account types!) with 350,000 business customers. We are a fully licensed UK bank but at the heart, we are a tech first company, enabling our platform to deliver brilliant products. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. Our Data Environment Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech . We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good. Ways of Working: We value autonomy - you'll be trusted to manage your own projects, drive modelling initiatives, and take ideas from concept to production You'll be encouraged to propose new approaches and explore creative ways to detect and prevent fraud We debate and critique our ideas in a healthy, supportive team You'll have the chance to shape both models and how we think about fraud detection as a wider team Responsibilities: You will be part of a team that builds, evaluates and deploys machine learning models to improve and automate decision making Collaborate with technical and non-technical teams to understand problems, explore data, and develop effective fraud prevention tools and solutions Design and maintain robust feature engineering pipelines for modelling, working closely with analytics engineering teams Contribute to the development of end-to-end machine learning workflows and help embed models into production systems Analyse transaction and behavioural data to identify trends, anomalies, and AML patterns Industry experience in data science or machine learning models, ideally in AML, financial crime, or a related domain Experience working with large-scale, high-dimensional, and heavily imbalanced datasets Excellent skills in Python and SQL Solid understanding of classification algorithms such as gradient boosting decision trees, including pros and cons of different model architectures Strong feature engineering skills and experience in transforming raw data into useful model inputs Effective communication skills and able to explain complex findings clearly to both technical and non-technical stakeholders Demonstrable experience deploying machine learning solutions in a production environment, and familiarity with version controls systems (e.g. Git) Desirables: Experience with cloud-based ML infrastructure, particularly GCP (Vertex AI, BigQuery), or equivalent (e.g. AWS, Azure) Exposure to orchestration tools such as Kubeflow pipelines or Airflow Familiarity with DBT or similar tools for modelling data in data warehouses Desire to build interpretable and explainable ML models (using techniques such as SHAP) Desire to quantify the level of fairness and bias machine learning models Enthusiasm for improving fraud detection systems and a proactive, problem-solving mindset Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Stage 1 - 45 mins with one of the team Stage 2 - Take home challenge Stage 3 - 60 mins technical interview with two team members Stage 3 - 45 min final with an executive and a member of the people team 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Starling is the UK's first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time. We are about giving customers a new way to spend, save and manage their money while taking better care of the planet which has seen us become a multi-award winning bank that now employs over 2800 across five offices in London, Cardiff, Dublin, Southampton, and Manchester. Our journey started in 2014, and since then we have surpassed 3.5 million accounts (and four account types!) with 350,000 business customers. We are a fully licensed UK bank but at the heart, we are a tech first company, enabling our platform to deliver brilliant products. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. Our Data Environment Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech . We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good. Ways of Working: We value autonomy - you'll be trusted to manage your own projects, drive modelling initiatives, and take ideas from concept to production You'll be encouraged to propose new approaches and explore creative ways to detect and prevent fraud We debate and critique our ideas in a healthy, supportive team You'll have the chance to shape both models and how we think about fraud detection as a wider team Responsibilities: You will be part of a team that builds, evaluates and deploys machine learning models to improve and automate decision making Collaborate with technical and non-technical teams to understand problems, explore data, and develop effective fraud prevention tools and solutions Design and maintain robust feature engineering pipelines for modelling, working closely with analytics engineering teams Contribute to the development of end-to-end machine learning workflows and help embed models into production systems Analyse transaction and behavioural data to identify trends, anomalies, and AML patterns Industry experience in data science or machine learning models, ideally in AML, financial crime, or a related domain Experience working with large-scale, high-dimensional, and heavily imbalanced datasets Excellent skills in Python and SQL Solid understanding of classification algorithms such as gradient boosting decision trees, including pros and cons of different model architectures Strong feature engineering skills and experience in transforming raw data into useful model inputs Effective communication skills and able to explain complex findings clearly to both technical and non-technical stakeholders Demonstrable experience deploying machine learning solutions in a production environment, and familiarity with version controls systems (e.g. Git) Desirables: Experience with cloud-based ML infrastructure, particularly GCP (Vertex AI, BigQuery), or equivalent (e.g. AWS, Azure) Exposure to orchestration tools such as Kubeflow pipelines or Airflow Familiarity with DBT or similar tools for modelling data in data warehouses Desire to build interpretable and explainable ML models (using techniques such as SHAP) Desire to quantify the level of fairness and bias machine learning models Enthusiasm for improving fraud detection systems and a proactive, problem-solving mindset Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Stage 1 - 45 mins with one of the team Stage 2 - Take home challenge Stage 3 - 60 mins technical interview with two team members Stage 3 - 45 min final with an executive and a member of the people team 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Starling is the UK's first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time. We are about giving customers a new way to spend, save and manage their money while taking better care of the planet which has seen us become a multi-award winning bank that now employs over 2800 across five offices in London, Cardiff, Dublin, Southampton, and Manchester. Our journey started in 2014, and since then we have surpassed 3.5 million accounts (and four account types!) with 350,000 business customers. We are a fully licensed UK bank but at the heart, we are a tech first company, enabling our platform to deliver brilliant products. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. Our Data Environment Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech . We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good. Ways of Working: We value autonomy - you'll be trusted to manage your own projects, drive modelling initiatives, and take ideas from concept to production You'll be encouraged to propose new approaches and explore creative ways to detect and prevent fraud We debate and critique our ideas in a healthy, supportive team You'll have the chance to shape both models and how we think about fraud detection as a wider team Responsibilities: You will be part of a team that builds, evaluates and deploys machine learning models to improve and automate decision making Collaborate with technical and non-technical teams to understand problems, explore data, and develop effective fraud prevention tools and solutions Design and maintain robust feature engineering pipelines for modelling, working closely with analytics engineering teams Contribute to the development of end-to-end machine learning workflows and help embed models into production systems Analyse transaction and behavioural data to identify trends, anomalies, and AML patterns Industry experience in data science or machine learning models, ideally in AML, financial crime, or a related domain Experience working with large-scale, high-dimensional, and heavily imbalanced datasets Excellent skills in Python and SQL Solid understanding of classification algorithms such as gradient boosting decision trees, including pros and cons of different model architectures Strong feature engineering skills and experience in transforming raw data into useful model inputs Effective communication skills and able to explain complex findings clearly to both technical and non-technical stakeholders Demonstrable experience deploying machine learning solutions in a production environment, and familiarity with version controls systems (e.g. Git) Desirables: Experience with cloud-based ML infrastructure, particularly GCP (Vertex AI, BigQuery), or equivalent (e.g. AWS, Azure) Exposure to orchestration tools such as Kubeflow pipelines or Airflow Familiarity with DBT or similar tools for modelling data in data warehouses Desire to build interpretable and explainable ML models (using techniques such as SHAP) Desire to quantify the level of fairness and bias machine learning models Enthusiasm for improving fraud detection systems and a proactive, problem-solving mindset Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Stage 1 - 45 mins with one of the team Stage 2 - Take home challenge Stage 3 - 60 mins technical interview with two team members Stage 3 - 45 min final with an executive and a member of the people team 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're now looking for an additional Legal Counsel in the Starling Group's growing Corporate Legal team. The Corporate Legal team provides support across a wide range of areas including corporate structuring, corporate finance, M&A, other strategic projects, employee share/incentive schemes, other shareholder matters, prudential regulation and intra-group arrangements. The role represents a fantastic opportunity to join a team working with a variety of business and other legal colleagues across Starling Group, supporting both Starling Bank and Engine (our software as a service business), and to make your mark at one of the UK's most exciting fintechs. Responsibilities Providing high-quality legal advice to internal stakeholders on the areas noted above, with appropriate recognition of commercial considerations. Managing multiple projects and supporting colleagues to ensure business initiatives are executed in a timely and accurate manner. Instructing and working with outside counsel where necessary on specialist matters. Excellent legal experience (private practice and/or in-house), with between 1 and 5 years PQE . Experience in one or more of the areas the Corporate Legal team supports (as described above). Strong analytical, drafting and reviewing skills. The ability to communicate effectively and build relationships with stakeholders across the business, up to Executive and Board level. Capable of working well in a fast-paced environment with a wide variety of work. Positive and collaborative team player. PQE is a guide only 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway.We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Starling is the UK's first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. Our Engineering Environment Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech . We are looking for engineers at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good. We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis. We prioritize aptitude and attitude, seeking passionate software engineers who are self-driven in ambiguous situations and committed to crafting elegant solutions for complex technical challenges. For the most part we code in Java, but you need not be an expert when you join us! Our entire banking platform is developed in-house, predominantly in Java, with a minimalistic approach to third-party software. We believe in simple solutions adhering to Clean Code principles that promote maintainable and extensible software, automated testing and Continuous Integration & Delivery. Experience on distributed systems with a focus on resiliency and maintainability is highly valued. Our Core Tech Stack The following technologies form the foundation of our platform. While expertise in all areas is not required, experience with them is a plus: Java, primary language for our backend codebase AWS & GCP - we're cloud-native Kubernetes (EKS) Microservice based architecture RESTful APIs PostgreSQL, JDBI, Flyway TeamCity for CI / CD Terraform and Grafana The Team: The Core Banking group is seeking passionate engineers ready to tackle complex challenges and contribute to foundational systems, powering modern banking, that process millions of transactions daily, ensuring financial integrity and regulatory compliance. It's a great opportunity to dive deep into the mechanics of banking, solving problems that directly affect customers and the bank's operational integrity. Formed from 4 - 5 autonomous and highly driven teams, the group focuses on several key areas: Transaction Processing Interest Processing Treasury Accounting & Bank Ledgers Our process: Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Initial phone call 45 minutes Take home technical test 3 hours OR Live Coding 75-90 Minutes Technical interview 1.5 hours Final Interview 40 minutes 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ nearly 4,000 people across our London, Southampton, Cardiff and Manchester offices. We're looking for a Controls Testing & Risk Manager to join our People team. The role will support the Chief People Officer (CPO)and wider People team by: Creating and executing the People 1LoD Control testing plans Supporting the effective governance and management of non-financial risks in the team. Providing specialist risk and control knowledge to stakeholders in order for Starling to operate within its risk appetite. Partnering with Risk and Control Owners to serve as trusted advisors and create a culture of effective and consistent controls assurance, risk management, oversight and reporting. The primary responsibility will be creating and executing the People 1LoD Control testing plans but you will also be working with the Risk and Controls Manager to support the People function with all things risk and controls related by building strong relationships to create and drive risk awareness in the first line. This role is open to candidates based in either London, Manchester, Cardiff or Southampton. Responsibilities include: Using insight and information from various sources this role will be responsible for ongoing monitoring of the first line of defence (1LoD) People risk and control profile. Supporting all related activities including Controls Testing, Risk and Control Self Assessments (RCSA), oversight of Issues and Actions along with close engagement with 2LoD assurance teams, Event Management, People 1LoD monthly Risk Reporting and provision of training. Risk & Control Advisory: Support completion of the Risk Controls Self Assessment (RCSA) process within the People team Working with Risk and Control owners by providing advice, challenge and input on key decisions, ensuring Risk and Control owners are aware and accountable and enabling them to clearly articulate and manage their risk profile. Key contributor to the ongoing development of a risk aware culture within the 1LoD. Working closely with the 2LoD Operational Risk team relating to report outcomes, findings and actions in order to identify the linkage to the Risks and Controls. Risk & Control Lifecycle, Oversight and Reporting: Creating and executing the People 1LoD Control testing plans Oversight and challenge of the People 1LoD risk and control environment, driving improvements to enhance risk management. Assisting key stakeholders on the identification of risk and creation of controls including development of continuous monitoring approaches. Identifying control deficiencies, reporting outcomes and areas for enhancement. Operational Event management and reviews including root cause analysis, containment, lessons learned and read across. Risk management experience within financial services, 1st or 2nd line, with a proven record of controls testing A strong understanding of risk management frameworks. Risk management experience gained in a HR function and management of People Risk will be an advantage. We are looking for someone who has passion and enthusiasm to get stuck in. A good understanding of controls testing methodologies and experience executing controls testing to a high standard. Understanding of Conduct Risk, employment related legislation and regulation and the Consumer Duty would be an advantage. Behaviours & Competencies: A natural ability to build strong stakeholder relationships. An inquisitive and analytical mind is key and will help you to really understand risks, controls, processes and whether our controls are working sufficiently to mitigate our risks, identifying control gaps & suggesting improvements. A proactive approach to managing workloads and 'can do' attitude, along with ability to use initiative, taking ownership and seeing things through. Ability to challenge the status quo, helping us shape financial crime operations to be the best in class across financial services. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentivised refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

At Engine by Starling , we are on a mission to find and work with leading banks all around the world who have the ambition to launch new digital banks or modernise existing banks, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and two years ago we split out as a separate business. Starling Bank has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, efficient back-office processes, and a modern highly resilient cloud-native platform that has enabled Starling's success. As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients. We are an engineering led company and we're looking for someone who will be excited by the potential for Engine's technology to transform banking in different markets around the world. Joining Engine by Starling now will give you the opportunity to have an impact and be involved in shaping the future of a high growth company at the early stages of its journey. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager. Travel (including international) may be necessary depending on the client and nature of the engagement. About the Role The role offers the opportunity to meet with a wide range of potential clients, listen to their needs and explore how Engine can help. You will work closely with the Product Management and Engineering functions to create, shape and develop new long term sustainable relationships for Engine.You will also develop vibrant relationships with our consulting and implementation partners. We're looking for versatile, adaptable individuals, who enjoy the challenge of a varied and collaborative role. You'll enjoy problem solving, getting to the detail, understanding how clients can make the best use of our product, and helping new clients launch successful new propositions and businesses. What you'll get to do Supporting early stage conversations, running client workshops and demos, helping to identify and qualify genuine opportunities. Contributing to marketing activities and conferences, elevating the awareness and understanding of Engine's brand and proposition in the market, ensuring that we build a reputation based on trust and excellence. Fostering and maintaining strong relationships with our implementation partners, driving collaborative business development activities and go-to-market strategies. Taking ownership of selected strategic opportunities. Being the client's advocate throughout, building a dialogue and trusted relationship with them, and understanding their strategic vision, issues and needs. Project managing opportunities and building the client's confidence in our platform and organisation, bringing the technical expertise to the discussions, and following through reliably on our promises. Managing commercial and contractual conversations. Working with our product and engineering teams through the Discovery and Delivery phases providing client relationship and commercial support Helping clients to understand how Engine can address their issues, through dialogue and through structured analysis and presentations. Future development We want to develop future leaders by giving people the opportunity to move between teams and build experience in a variety of roles, in business development, product management, delivery and engineering. At the same time we are expanding internationally and establishing regional offices in key markets around the world. We expect that, after an initial period in Business Development, you will have the option (but not the obligation) to move to a new role, either in a different function, or in a different part of the world. You have worked for a few years in a reputable consulting organisation and gained experience across a number of banks and situations, and you are now looking to apply your advisory skills into practice You have experience in financial services (ideally retail or business banking) and an understanding of issues and challenges in relation to bank IT systems and projects Your skills You are inquisitive with strong analytical skills and like the detail of understanding client issues, needs and concerns You have a technical aptitude and curiosity You have the confidence to ask insightful questions and engage in conversation with senior bank executives The ability to be self motivated in a highly autonomous environment, in a collaborative team with a flat structure You have strong presentation and facilitation skills You have attention to detail but you can also see the big picture and articulate a value proposition You can adapt your communication style to different stakeholders (senior clients, consulting organisations, engineering functions) Desirably but not essentially you will also have European Language skills Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Interview with someone from the BD team Interview with Chief Commercial Officer Final interview with someone else from the Senior Leadership Team 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Hello, we're Starling. We built a new kind of bank because we knew technology had thepower to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. This is an exciting opportunity to join Starling's Customer and Banking team to be the Solution Owner for our growing suite of acquiring solutions and open banking capabilities. As our new Head of Acquiring and Open Banking Solutions you'll bring new payment solutions to our customers, helping our business customers to get paid faster and our retail customers to efficiently and securely top-up their accounts, request money and make payments, as well as owning the services, and work alongside Retail Bank, Business Bank and Starling Banking Services (SBS) teams to take the solutions to our customers. You'll also own our traditional merchant acquiring relationships / solutions (e.g., Settle-Up / pay by card), open banking solutions (e.g., PIS / AIS) and direct debit origination and associated payouts/refunds capabilities. The role holder will work with our internal tech / product teams to compliantly build solutions, and complement our stack by bringing in leading technology service providers where appropriate. Key Responsibilities: Acquiring ownership Act as the central owner for all acquiring services. Manage the Bank's traditional card acquiring capabilities alongside the services' end-users in the Retail Bank, Business Bank and SBS. Centrally manage our cost of acquiring and acquiring relationships. Act as the business owner for merchant acquiring PCI-DSS requirements. Manage related payout / refund / indemnity services. Open Banking solutions Alongside technology, run and develop our open banking Payment Initiation Services and our internal AIS capability Act as the SME for Starling's ASPSP participation, in particular PIS sweeping and future commercial VRP engagements Represent Starling at key industry events and forums, in particular Bank representation at the Open Banking Founding Funders Forum and other scheme commercial VRP opportunities Journey commercialisation Work collaboratively with colleagues in the Business Bank / Retail Bank / SBS to take the solutions to market Support with customer price setting (where relevant) and manage service costs Essential experience Must have run scale card acquiring relationships on the merchant side, covering PCI-DSS Must have experience in PIS and AIS capabilities, across multiple use cases. Must have knowledge of and experience in Direct Debit Origination services. Strong payments vocation - must care passionately about payments, want to learn more and appetite to upgrade the Bank's understanding Consistently act with the highest ethical standards, ensuring decisions are always in the best interest of our customers, colleagues, and the bank. Lead by example, fostering a culture of trust and transparency across all levels. Good to have Experience in collaborating effectively across a variety of business areas and ability to interact effectively with all levels. Diplomacy and emotional intelligence to build strong professional relationships at all levels Hands-on, resilient and adaptable to a fast moving environments Ability to communicate complex concepts and issues in a business-friendly manner to senior/executive management. Excellent verbal and written communication skills 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us: You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway.We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Reporting to the Director of Growth & Marketing Operations this role is critical in ensuring we create comms experiences that foster customer loyalty and increase product awareness and adoption. As Head of Customer Engagement you will set out the strategy for customer engagement through our Marketing and Product lifecycle communications, and guide your team in delivering it. The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, and discovering to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. What you'll be doing: Strategy Creating a customer engagement strategy aligned with our business growth objectives. Map out a lifecycle communication programme for all products. Ensuring comms are appropriately targeted and personalised to deliver the best customer experience. Proactively identify new opportunities to improve the customer engagement programme. Identify the needs of customers and how this can be used to drive product adoption. Technology, data and insights Test, measure and report on the effectiveness of communications. Ensure the right tooling and technology is in place. Carry out research, user testing, and analyse internal data to discover audience insights that will shape the strategy. Conduct competitor analysis to provide context to performance and influence the strategy. Leadership and team management Create an environment which encourages teamwork and continuous improvement, setting the standard for high output, efficiency, accountability while advocating and living the Starling values. Ensure team performance and development through setting and communicating objectives and giving regular feedback and support. Ways of working Be comfortable with working at pace and in an agile environment, to adapt to business priorities and the rate of product developments. Manage team process workflows and look for opportunities to improve ways of working. Aligning with the wider Marketing leaders to set out priorities. You'll be part of a wider team and work closely with brand, product marketing, channel owners, web engineering and studio. Build a strong network across the bank and work closely with teams such as; product, banking, data, compliance, legal, operations and customer service. Experience operating at a senior level for customer engagement, including setting strategy. Previous experience within financial services or a regulated environment Experience managing a team, including goal setting and performance management Strong communication and active listening skills Can balance strategic vision with tactical delivery Enjoy working in a fast-paced environment Willing to be hands-on Strong analytical skills Experience with customer engagement platforms and technology

Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ nearly 4,000 people across our London, Southampton, Cardiff and Manchester offices. We are looking for a talented Impairment Analyst to join our Impairment, Economics & Forecasting team. The team is responsible for calculation and reporting Starling's impairment position, assessment and selection of economics forecasts used across Starling, and stress testing existing asset portfolios & assessing risk of new acquisitions. If you have experience in credit risk, stress testing, or impairment, and are eager to join a team that plays a vital role in credit risk management, we want to hear from you! As an Impairment Analyst, you will be responsible for: Assisting with the bank's stress testing capabilities for the lending portfolio. Experience with wholesale credit portfolios is beneficial, but not essential. Providing valuable insights to any new portfolio acquisitions, assessing whether the portfolio's risk is appropriately priced, and potential losses experienced in a stress. Supporting the team in an analytical capacity, working on deep dives of the existing portfolios to understand any emerging risks. Completing regular reporting to drive insight into portfolio performance Champion compliance with the UK capital and impairment regulatory regime Build strong stakeholder relationships, both with internal and key external contacts Look to identify opportunities to make proactive changes to enhance the current reporting process of stress testing and forecasting. Design and actively seek to improve policies, processes, procedures and workflows. Prior experience working in credit risk is essential, where a strong understanding of stress testing different lending products would be beneficial. Financial modelling skills, such as the ability to develop cash flow models, are beneficial. An understanding of economic forecasts, and how these translate into portfolio stresses, is beneficial. Experience in Python & SQL and strong data manipulation skills. Ability to write and review clean, well-documented code in a collaborative development Excellent influencing, interpersonal and communication (written and verbal) skills Highly numerate, with a relevant degree and excellent analytical skills Highly organised, with the ability to deliver to deadlines and manage conflicting priorities within a dynamic environment 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're now looking for an additional Senior Legal Counsel in the Starling Group's growing Corporate Legal team, reporting directly into the Group Head of Corporate Legal. Amongst other matters, this team covers legal support required in relation to employee share/incentive schemes. We are looking for someone with strong existing experience in this area in particular, but who is also happy to work on the wide range of other areas the team supports as well (experience in these being helpful but not essential). These areas include corporate structuring, corporate finance, M&A, other strategic projects and shareholder matters, prudential regulation and intra-group arrangements. The role represents a fantastic opportunity to join a team working with a variety of business and other legal colleagues across Starling Group, supporting both Starling Bank and Engine (our software as a service business), and to make your mark at one of the UK's most exciting fintechs. Responsibilities: Leading on legal support relating to employee share/incentive schemes, and providing legal support on the other areas listed above as well. Managing multiple projects and supporting colleagues to ensure business initiatives are executed in a timely and accurate manner. Instructing and working with outside counsel where necessary on specialist matters. Line management responsibility for Legal Counsel/trainees within the team as required. Excellent legal experience in employee share/incentive schemes (private practice and/or in-house), with between 5 and 10 years PQE . Experience in one or more of the other areas the Corporate Legal team supports (as described above) would be helpful but is not essential, as long as you are happy to adapt and work on these as well. Strong analytical, drafting and reviewing skills. The ability to communicate effectively and build relationships with stakeholders across the business, up to Executive and Board level. Capable of working well in a fast-paced environment with a wide variety of work. Positive and collaborative team player. PQE is a guide only 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway.We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Location:We're open to the successful candidate being based from either our Cardiff, Manchester, Southampton or London office. All Starling Bank colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home. Reporting to:Director of Operations Shared Services Closing date: Friday 15th August, 10am About Starling Bank At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business. Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive. The Opportunity This is a brand new position reporting into our Director of Operations Shared Services. The Head of Operations MI, Performance and Budget Assurance is responsible for leading the development, implementation, and continuous improvement of Management Information (MI) systems, performance reporting across all operational functions and tracking, reporting and assurance of all Operations budgets. This role will ensure that robust data and insights are available to drive strategic decision-making, inform operational efficiency opportunities and enhance overall business performance. A key aspect of this role will be the ownership and monitoring the end-to-end Operational Service Level Agreement (SLA) framework. Key Accountabilities or Responsibilities: Strategic Leadership & Vision Define and execute the strategic roadmap for Operations MI and performance reporting, aligning with overall business objectives. Champion the adoption of advanced analytics and data visualisation tools to provide actionable insights. Collaborate with senior leadership to identify key performance indicators (KPIs) and metrics that accurately reflect operational health and progress MI System Development & Management Oversee the design, development, and maintenance of comprehensive MI dashboards, reports, and data models. Generate impactful operational performance MI and insights to drive continuous improvement initiatives. Identify cross-cutting trends in performance data, providing a holistic view of operational health. Ensure data accuracy, integrity, and consistency across all operational data sources. Identify and implement new technologies and methodologies to enhance MI capabilities. Manage relationships with engineering and data teams to ensure data infrastructure supports MI requirements. Performance Analysis & Reporting Lead the analysis of operational performance data to identify trends, root causes of issues, and areas for improvement. Develop and deliver regular performance reports to various stakeholders, including executive leadership, operational managers, and team leads. Provide insightful commentary and recommendations based on performance data to support strategic and tactical decision-making. Conduct deep-dive analyses on specific operational challenges or opportunities. Develop and deliver specialised performance reporting for agile "POD" (team) structures, supporting their effectiveness and transparency. Budget Management & Analysis Develop and maintain a robust Budget Management Dashboard, providing real-time visibility into budget allocation, expenditure, and variance. Proactively identify budgetary hotspots, threats, and opportunities within departmental budgets. Collaborate with budget holders to ensure budget adherence and the realisation of identified opportunities. Team Leadership & Development Lead, mentor, and develop a team of MI analysts and performance specialists. Foster a culture of continuous learning, professional growth, and high performance within the team. Manage workload allocation, performance reviews, and career development plans for team members. Stakeholder Engagement & Collaboration Partner with operational leaders to understand their information needs and translate them into effective MI solutions. Collaborate with finance, risk, and other departments to ensure alignment of performance reporting and data interpretation. Present findings and recommendations to diverse audiences, clearly communicating complex data in an understandable format. Continuous Improvement Stay abreast of industry best practices in MI, data analytics, and performance management. Drive initiatives to automate reporting processes and improve efficiency in data delivery. Proactively identify opportunities for process optimisation and performance enhancement based on data insights. Experience Proven experience (typically 8+ years) in a senior MI, data analytics, or performance management role within an operations environment. Demonstrable experience in leading and managing a team of data professionals. Extensive experience with MI reporting tools, data visualization platforms (e.g., Tableau, Power BI, Qlik Sense), and data warehousing concepts. Strong background in data modeling, SQL, and database management. Experience with operational process improvement methodologies Skills Exceptional analytical and problem-solving skills with a keen eye for detail. Strong leadership and people management capabilities. Excellent communication and presentation skills, with the ability to convey complex data to non-technical stakeholders. Advanced proficiency in data analysis tools and techniques. Ability to work strategically and operationally, managing multiple priorities in a fast-paced environment. High level of commercial acumen and understanding of business drivers. Competencies Strategic Thinking Leadership & Influence Analytical Acumen Communication & Presentation Problem Solving Collaboration & Stakeholder Management Results Orientation Team Development Why Join Starling? Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways. Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing." Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one. A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core. Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including: Company-enhanced salary sacrifice pension scheme (7% employer contribution) Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Life Insurance at 4x your salary. 16 hours of paid volunteering time a year. Ability to buy or sell annual leave. Generous family-friendly policies. Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off Incentivised refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingOur Commitment to Equality Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. About the role Our Technology Operations team is the first line of support for Starling Bank, both internally for our colleagues and externally for our technology partners. We look after all the technical queries in our primarily Apple Mac estate that our employees and external partners raise on a daily basis, supporting the critical infrastructure of the bank, alongside the day to day needs of our teams. In this role, you'll get the opportunity to really understand the core functionality of the bank, working closely with our internal teams and key suppliers. It's very important to us at Starling Bank that staff have the best possible experience with the technology they use on a daily basis. We deploy primarily Macs but also have some Windows PC's in the estate, supplemented by a number of SaaS applications. Our computers are managed by a combination of Jamf and Intune, and sit on our Meraki network. We have zero physical infrastructure on site barring networking, so you won't find Active Directory here. Externally, we support the relationships we have with key suppliers, payment schemes and banking partners; triaging and escalating as needed. As a Technology Operations Analyst, you'll be the face of support for technology for all staff at the bank, assisting with hybrid support for our colleagues and external partners, whilst sharing solutions that improve technology outcomes for all. You also will: Provide 1st line technology support/security issues raised in Slack, email and face-to-face office interactions. Facilitate onboarding training for new employees: ensuring staff have access to the equipment, software and services they need to work efficiently. Help the team to manage asset inventory, procurement, repairs, auditing and licensing. Computer hardware provisioning from returned stock. Arrange collection of leavers hardware. Perform daily office equipment checks, ensuring all conference rooms are fully functional at the start of each day. Check display TVs are working properly. Knowledge and experience of supporting either macOS or Windows is a must. Adept at coping in a technically complex and fast-changing environment An interest in and suitable understanding of Starling's technology. Exposure to incident management processes is beneficial. Provide 1st line technology support/security issues raised in Slack, email and face-to-face office interactions. Facilitate onboarding training for new employees: ensuring staff have access to the equipment, software and services they need to work efficiently. Helping the team to manage asset inventory, procurement, repairs, auditing and licensing. Computer hardware provisioning from returned stock. Arranging collection of leavers hardware. Experience in operational support of suppliers and outsourced vendors is beneficial. We enable our customers to manage their money 24 hours a day, 7 days a week. Whenever they need us, we will be there. As such, we are looking for people who can commit to 37.5 hours a week between 7:30am-10pm Monday to Sunday. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. We're seeking dynamic and results-driven Senior Solutions Manager to support the design, delivery, and continuous improvement of Business Banking solutions tailored to the needs of solepreneurs, micropreneurs, and small-to-medium enterprises (SMEs). This is a highly collaborative, individual contributor role that requires an exceptional ability to matrix manage resources across technology, product, 2nd line risk, operations, and compliance functions. You will be part of a broader Banking Solutions team and work closely with propositions leads and banking solutions owners. This role is central to Starling Bank's mission to empower small business owners with agile, user-centric, and compliant banking solutions. You will be pivotal in ensuring Starling Bank maintains its market-leading position in providing innovative and effective Business Banking solutions for our SME customers. Key Responsibilities include: Strategic Development: Design and implement Business Banking solutions that align with the needs of SME customers, ensuring they are competitive, compliant, and aligned with Starling Bank's overall SME strategy Conduct market research and analyse customer insights to identify gaps in the existing product suite and drive enhancements Collaboration & Matrix Management: Work cross-functionally with technology, product, risk, compliance, and operations teams to ensure the successful delivery of new Business Banking products and initiatives Foster deep partnerships with internal stakeholders to influence decision-making and achieve shared objectives Regulatory Compliance & Risk Management: Partner with 2nd line risk and compliance teams to ensure Business Banking solutions meet regulatory requirements and align with Starling's risk appetite Proactively identify potential risks and develop mitigation strategies Operational Excellence: Collaborate with operations teams to ensure seamless customer experiences across Business Banking products Monitor operational performance and customer feedback, driving continuous improvement initiatives Customer Advocacy: Act as the voice of the customer within the business, ensuring Business Banking solutions are simple, accessible, and valuable for solepreneurs, micropreneurs, and SMEs Partner with marketing and customer support teams to effectively promote Business Banking solutions and educate customers on their benefits Performance Measurement: Define success metrics for Business Banking products, tracking performance against key indicators such as adoption rates, stickiness, and profitability Provide regular reporting and insights to senior leadership, contributing to strategic planning Experience: Demonstrable expertise in product management or solution delivery within banking or fintech, with a expert focus on SME customers Has a track record of creating sustainable banking solutions and has the 'trading mentality' to build a sustainable, profitable business whilst meeting all customer needs Proven track record of managing cross-functional projects or matrix managing resources in a complex organisational environment Skills: Good understanding of SME customer needs Deep knowledge of banking regulations and compliance requirements Excellent communication, collaboration, and stakeholder management skills Analytical mindset with the ability to interpret data and make informed decisions Attributes: Customer-focused, with a passion for improving financial outcomes for Business Customers Highly organised, with the ability to manage multiple priorities in a fast-paced environment Growth-minded, results-oriented and innovative, with a commitment to delivering high-quality solutions 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us: You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway.We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Starling is the UK's first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We employ more than 3,000 people across our London, Southampton, Cardiff, and Manchester offices. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of your primary responsibilities. Innovation and collaboration will be at the core of everything you do. The way to thrive and shine within Starling is to be a self-driven individual and take full ownership of everything around you: from building things, designing, discovering, to sharing knowledge with your colleagues and ensuring all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we can interact and collaborate in person. Our Data Environment Our Data teams are aligned to divisions covering the following Banking Services & Products, Customer Identity & Financial Crime, and Data & ML Engineering. Our Data teams are excited about delivering meaningful and impactful insights to both the business and, more importantly, our customers. We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, the code they write, and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges can do great things here at Starling, to continue changing banking for good. Responsibilities: You will be part of a team delivering data-driven solutions and insights to improve the speed, efficiency, and quality of decision-making. Work proactively with technical and non-technical teams to deliver insights to support the wider business. Build, test, and deploy machine learning models which will improve and/or automate decision making. Provide insightful analytics across the bank to assist with decision making. Engage with Engineering teams to ensure we capture data points that are relevant and useful for insights and modelling. Minimum Requirements: Demonstrable industry experience in Data Science/Machine Learning in one or more of: Financial Crime Anti-money laundering Transaction monitoring Anomaly detection Excellent skills in Python and SQL . Experience with libraries such as Scikit-learn, Tensorflow, Pytorch . Strong data wrangling skills for merging, cleaning, and sampling data. Strong data visualisation and communication skills are essential. Understanding of the software development life cycle and experience using version control tools such as git. Demonstrable experience deploying machine learning solutions in a production environment. Desirables: Experience with AWS/GCP . Desire to build explainable ML models (using techniques such as SHAP ). Interview process Interviewing is a two-way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general, you can expect the below, following a chat with one of our Talent Team: Stage 1 - 30 mins with one of the team. Stage 2 - Take home challenge. Stage 3 - 90 mins technical interview with two team members. Stage 4 - 45 min final with an executive and a member of the people team. Benefits: 25 days holiday (plus take your public holiday allowance whenever works best for you). An extra day's holiday for your birthday. Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off. 16 hours paid volunteering time a year. Salary sacrifice, company enhanced pension scheme. Life insurance at 4x your salary & group income protection. Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr & Mrs Smith, and Peloton. Generous family-friendly policies. Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks. Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships, and Electric Vehicle (EV) leasing. About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace.

Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. We are looking for a senior employee relations specialist with financial services regulatory experience to take ownership for the delivery of a specialist Employee Relations service to the bank. This is a unique and newly created role and will report directly into the team's Head of Employee Relations and Managing Counsel. We are happy to consider applications from candidates who will be able to commute to any of our offices. The role represents a fantastic opportunity to join a vibrant institution and to help promote positive employee relations at the bank, ensuring compliance with its policies, regulatory obligations and applicable employment laws. Your work will include: Taking an instrumental role in supporting the Head of Employee Relations to develop and deliver the ER strategy; Being the subject matter expert on employee relations matters, including the interplay with the FCA's Conduct Rules and Senior Manager & Certification Regime; Supporting the People Partnering team and hearing managers with investigations into selected and complex employee grievances and disciplinary matters, conduct investigations, performance management, and specific project work like M&A activities and corporate restructures; Developing and delivering the governance framework, working closely with the Compliance, Legal and Reward teams, in relation to employee conduct issues, reporting, data analysis and review and impact on remuneration; Selected policy drafting and review in light of any employment law changes and/or regulatory changes; Designing, delivering and facilitating Employee Relations training to the business; Supporting the Chief People Officer with SMCR reporting obligations. Minimum Requirements: Extensive experience as an employee relations practitioner in either a HR or legal team, or a lawyer with at least 4 years' post-qualification employment law experience; A deep understanding of employment law and the changing regulatory landscape; Experience in the financial services sector; Experience handling regulatory issues in the context of the SMCR, conduct, remuneration matters, and regulatory inquiries; Capable of working in a fast-paced environment and keen to grow and develop within the organisation. Our recruitment process: Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect a chat with one of our Talent Acquisition team, followed by two rounds of interviews with the Head of Employee Relations and either the Chief People Officer or Head of People Partnering (or, both). There may also be a technical written test to complete. Benefits: 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentivised refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us: You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.