About the Company At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services. About the Role The purpose of the role is to work across IMSERV's Customer Experience, Data and Intelligence, and Commercial departments, translating business challenges, customer needs and operational processes into clear and actionable requirements that teams can confidently build and deliver against. The role will also support commercial bids and propositions where required, helping to develop and position IMSERV's services for new and existing clients and prospects. A key part of the role will be working closely with operational, commercial and customer-facing teams to understand their requirements, identify dependencies and recognise where changes within one department may have an impact across other areas of the business, ensuring a joined-up approach to delivery and supporting effective business outcomes. Responsibilities Work with Product Director to understand and translate market needs into detailed product requirements, engaging IT, operations, commercial and customer-facing teams to draw out and challenge business processes to ensure the target outcomes can be delivered effectively, including structured stakeholder and customer interviews as needed. Turn agreed needs into user stories, acceptance criteria and process definitions developers can build from without guessing, with particular precision on entitlement and data rules. Write and maintain the platform's business-editable decision tables with operations as any rules engines comes online: versioned, tested rules that operations can change without a code release. Document how key business and customer processes work today, design future states with stakeholders and quantify the difference. Use data to size problems, validate assumptions and confirm whether shipped changes delivered the intended outcome. Support the product team and technical architect in discovery: customer interviews, workshops and synthesis of what came back. Track requirements through delivery, manage scope conversations honestly and keep stakeholders informed. What you'll need Knowledge & Qualifications Solid experience as a Business Analyst on digital products or platforms, ideally in agile, squad-based teams. Working data literacy: confident with SQL or analytics tooling for sizing and validation, or able to get there quickly. Energy or utilities experience desirable: metering, settlement, half-hourly data, MHHS or billing. Exposure to data products or APIs, and familiarity with the Microsoft 365/Azure environment, Salesforce and Microsoft Fabric desirable. BCS or similar Business Analysis qualification desirable. Skills Strong elicitation and facilitation skills: comfortable running workshops with senior stakeholders and pushing back on vague asks. Requirements writing that engineers actually use: user stories, acceptance criteria and process notation such as BPMN. Practical use of AI tools in analysis and documentation, and able to write requirements for AI-powered features, including defining expected behaviour and acceptance criteria where outputs are not deterministic. The judgement to serve several different needs at once: managing time, saying no well and escalating early. Benefits 28 days' holiday plus Bank Holidays Buy & sell annual leave scheme Up to a 10% bonus Enhanced salary sacrifice pension Life assurance (up to 6x salary ) Simply Health plan (with upgrade options) Car salary sacrifice scheme ( Length of service and T&Cs apply) Equal Opportunity Statement At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers. If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply. (Please note that we reserve the right to close this position before the expiry date.)
Aug 24, 2026
Full time
About the Company At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services. About the Role The purpose of the role is to work across IMSERV's Customer Experience, Data and Intelligence, and Commercial departments, translating business challenges, customer needs and operational processes into clear and actionable requirements that teams can confidently build and deliver against. The role will also support commercial bids and propositions where required, helping to develop and position IMSERV's services for new and existing clients and prospects. A key part of the role will be working closely with operational, commercial and customer-facing teams to understand their requirements, identify dependencies and recognise where changes within one department may have an impact across other areas of the business, ensuring a joined-up approach to delivery and supporting effective business outcomes. Responsibilities Work with Product Director to understand and translate market needs into detailed product requirements, engaging IT, operations, commercial and customer-facing teams to draw out and challenge business processes to ensure the target outcomes can be delivered effectively, including structured stakeholder and customer interviews as needed. Turn agreed needs into user stories, acceptance criteria and process definitions developers can build from without guessing, with particular precision on entitlement and data rules. Write and maintain the platform's business-editable decision tables with operations as any rules engines comes online: versioned, tested rules that operations can change without a code release. Document how key business and customer processes work today, design future states with stakeholders and quantify the difference. Use data to size problems, validate assumptions and confirm whether shipped changes delivered the intended outcome. Support the product team and technical architect in discovery: customer interviews, workshops and synthesis of what came back. Track requirements through delivery, manage scope conversations honestly and keep stakeholders informed. What you'll need Knowledge & Qualifications Solid experience as a Business Analyst on digital products or platforms, ideally in agile, squad-based teams. Working data literacy: confident with SQL or analytics tooling for sizing and validation, or able to get there quickly. Energy or utilities experience desirable: metering, settlement, half-hourly data, MHHS or billing. Exposure to data products or APIs, and familiarity with the Microsoft 365/Azure environment, Salesforce and Microsoft Fabric desirable. BCS or similar Business Analysis qualification desirable. Skills Strong elicitation and facilitation skills: comfortable running workshops with senior stakeholders and pushing back on vague asks. Requirements writing that engineers actually use: user stories, acceptance criteria and process notation such as BPMN. Practical use of AI tools in analysis and documentation, and able to write requirements for AI-powered features, including defining expected behaviour and acceptance criteria where outputs are not deterministic. The judgement to serve several different needs at once: managing time, saying no well and escalating early. Benefits 28 days' holiday plus Bank Holidays Buy & sell annual leave scheme Up to a 10% bonus Enhanced salary sacrifice pension Life assurance (up to 6x salary ) Simply Health plan (with upgrade options) Car salary sacrifice scheme ( Length of service and T&Cs apply) Equal Opportunity Statement At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers. If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply. (Please note that we reserve the right to close this position before the expiry date.)
HR Business Partner At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We help businesses understand their energy use through smart metering technology and accurate data services for electricity, gas and water. Now we're looking for an experienced People Business Partner to join our growing team. Location This role will be based at our Milton Keynes office, with a hybrid working pattern of two days per week in the office. The Role Reporting to the Chief People Officer, you'll play a pivotal role in delivering both strategic and operational HR support across your assigned business area. You'll focus on enhancing employee engagement by supporting key moments that matter across the employee lifecycle, while partnering with senior stakeholders to drive performance, reduce turnover and manage absence through data-driven insights. Your day-to-day will include: Supporting the business through significant transformational change Creating and delivering a clear people roadmap aligned to the wider People Strategy Acting as a trusted advisor to senior leaders and managers Using HR metrics and dashboards to provide meaningful, data-driven insights Developing and implementing employee engagement initiatives Supporting succession planning and workforce planning strategies Ensuring HR policies, procedures and programmes remain compliant, innovative and fit for purpose Coaching and supporting managers on people-related matters Working proactively to enhance the overall employee experience You'll work closely with stakeholders across the business to ensure a commercially focused, forward-thinking people approach that supports operational success. What We're Looking For We're looking for a proactive, commercially minded People Business Partner who thrives in a fast-paced environment. You'll need: CIPD Level 5 qualification and/or equivalent proven experience Experience in a HR Business Partner / People Business Partner role Experience working in a fast-paced, multi-site and/or highly regulated environment Strong knowledge of UK Employment Law, including worker status and IR35 Experience implementing HRIS systems and supporting organisational change Ability to analyse HR metrics and translate data into meaningful business insight Commercial acumen and the ability to align people strategy with business objectives Experience improving and streamlining HR processes Good understanding of GDPR and handling confidential information appropriately What You'll Get We believe in looking after our people. Here's what's on offer: 28 days' holiday plus Bank Holidays Buy & sell annual leave scheme Enhanced salary sacrifice pension Life assurance (up to 6x salary ) Simply Health plan (with upgrade options) Car salary sacrifice scheme ( Length of service and T&Cs apply) Our Commitment to Inclusion At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers. If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply. (Please note that we reserve the right to close this position before the expiry date.)
May 02, 2026
Full time
HR Business Partner At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We help businesses understand their energy use through smart metering technology and accurate data services for electricity, gas and water. Now we're looking for an experienced People Business Partner to join our growing team. Location This role will be based at our Milton Keynes office, with a hybrid working pattern of two days per week in the office. The Role Reporting to the Chief People Officer, you'll play a pivotal role in delivering both strategic and operational HR support across your assigned business area. You'll focus on enhancing employee engagement by supporting key moments that matter across the employee lifecycle, while partnering with senior stakeholders to drive performance, reduce turnover and manage absence through data-driven insights. Your day-to-day will include: Supporting the business through significant transformational change Creating and delivering a clear people roadmap aligned to the wider People Strategy Acting as a trusted advisor to senior leaders and managers Using HR metrics and dashboards to provide meaningful, data-driven insights Developing and implementing employee engagement initiatives Supporting succession planning and workforce planning strategies Ensuring HR policies, procedures and programmes remain compliant, innovative and fit for purpose Coaching and supporting managers on people-related matters Working proactively to enhance the overall employee experience You'll work closely with stakeholders across the business to ensure a commercially focused, forward-thinking people approach that supports operational success. What We're Looking For We're looking for a proactive, commercially minded People Business Partner who thrives in a fast-paced environment. You'll need: CIPD Level 5 qualification and/or equivalent proven experience Experience in a HR Business Partner / People Business Partner role Experience working in a fast-paced, multi-site and/or highly regulated environment Strong knowledge of UK Employment Law, including worker status and IR35 Experience implementing HRIS systems and supporting organisational change Ability to analyse HR metrics and translate data into meaningful business insight Commercial acumen and the ability to align people strategy with business objectives Experience improving and streamlining HR processes Good understanding of GDPR and handling confidential information appropriately What You'll Get We believe in looking after our people. Here's what's on offer: 28 days' holiday plus Bank Holidays Buy & sell annual leave scheme Enhanced salary sacrifice pension Life assurance (up to 6x salary ) Simply Health plan (with upgrade options) Car salary sacrifice scheme ( Length of service and T&Cs apply) Our Commitment to Inclusion At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers. If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply. (Please note that we reserve the right to close this position before the expiry date.)
About the Company At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services. About the Role As a Snr People Business Partner, you will provide strategic HR guidance to senior leaders, translating business objectives into HR initiatives, and leading projects related to workforce planning, talent management, and organisational change. Key responsibilities involve acting as a strategic advisor, coaching managers and piers, using data to drive decisions, managing complex employee relations cases, and ensuring HR policies comply with current legislation. This role acts as a critical link between People and business functions, supporting senior leaders in achieving their strategic goals through people-centric strategies. Responsibilities Build trusted relationships with senior leaders, providing expert guidance on workforce challenges. Partner with business areas to ensure People solutions are aligned with organisational goals. Act as a key advisor on complex People matters, supporting leaders to drive business success. Support in the embedding of a coaching and development culture within the People Experience Team to enhance effectiveness of the wider People function Foster a positive, high-performance team culture, encouraging open communication and recognition of achievements. Ensure HR services are delivered efficiently, maintaining high standards and legal compliance. Utilise workforce analytics to identify trends, inform decision-making, and measure People Team impact. Build positive employee relations and experience including leading on our Well-being and Diversity initiatives and launching employee community groups across the business. Collaborate with department heads to develop role profiles, competency frameworks, and succession plans for critical positions. Direct a process of organisational planning that evaluates structure, job design, and manpower forecasting throughout the business. Build strong working relationships with internal teams (Operations, Quality, Commercial, Technical, Finance) to ensure seamless service delivery. What you'll need Chartered Membership of CIPD (Level 7) or equivalent experience. In-depth knowledge of HRBP models, organisational design, and workforce planning. Significant experience working in a HRBP model or equivalent framework. Expertise in leading culture change and embedding inclusive practices Good working knowledge of Excel and HRIS systems. Understanding of customer service best practices and quality assurance principles. Strategic thinker with the ability to translate organisational goals into actionable people strategies. Pragmatic approach to problem-solving and continuous improvement. Adaptability in a dynamic team environment. Demonstrated expertise in driving organisational transformation, culture change, and engagement initiatives. Benefits 28 days' holiday plus Bank Holidays Buy & sell annual leave scheme Up to a 10% bonus Enhanced salary sacrifice pension Life assurance (up to 6x salary ) Simply Health plan (with upgrade options) Car salary sacrifice scheme ( Length of service and T&Cs apply) Equal Opportunity Statement At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers. If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply. (Please note that we reserve the right to close this position before the expiry date.)
May 02, 2026
Full time
About the Company At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services. About the Role As a Snr People Business Partner, you will provide strategic HR guidance to senior leaders, translating business objectives into HR initiatives, and leading projects related to workforce planning, talent management, and organisational change. Key responsibilities involve acting as a strategic advisor, coaching managers and piers, using data to drive decisions, managing complex employee relations cases, and ensuring HR policies comply with current legislation. This role acts as a critical link between People and business functions, supporting senior leaders in achieving their strategic goals through people-centric strategies. Responsibilities Build trusted relationships with senior leaders, providing expert guidance on workforce challenges. Partner with business areas to ensure People solutions are aligned with organisational goals. Act as a key advisor on complex People matters, supporting leaders to drive business success. Support in the embedding of a coaching and development culture within the People Experience Team to enhance effectiveness of the wider People function Foster a positive, high-performance team culture, encouraging open communication and recognition of achievements. Ensure HR services are delivered efficiently, maintaining high standards and legal compliance. Utilise workforce analytics to identify trends, inform decision-making, and measure People Team impact. Build positive employee relations and experience including leading on our Well-being and Diversity initiatives and launching employee community groups across the business. Collaborate with department heads to develop role profiles, competency frameworks, and succession plans for critical positions. Direct a process of organisational planning that evaluates structure, job design, and manpower forecasting throughout the business. Build strong working relationships with internal teams (Operations, Quality, Commercial, Technical, Finance) to ensure seamless service delivery. What you'll need Chartered Membership of CIPD (Level 7) or equivalent experience. In-depth knowledge of HRBP models, organisational design, and workforce planning. Significant experience working in a HRBP model or equivalent framework. Expertise in leading culture change and embedding inclusive practices Good working knowledge of Excel and HRIS systems. Understanding of customer service best practices and quality assurance principles. Strategic thinker with the ability to translate organisational goals into actionable people strategies. Pragmatic approach to problem-solving and continuous improvement. Adaptability in a dynamic team environment. Demonstrated expertise in driving organisational transformation, culture change, and engagement initiatives. Benefits 28 days' holiday plus Bank Holidays Buy & sell annual leave scheme Up to a 10% bonus Enhanced salary sacrifice pension Life assurance (up to 6x salary ) Simply Health plan (with upgrade options) Car salary sacrifice scheme ( Length of service and T&Cs apply) Equal Opportunity Statement At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers. If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply. (Please note that we reserve the right to close this position before the expiry date.)
