Global Benefits Senior Analyst, London, Up to £70,000 + 10% Bonus + Great Benefits, Hybrid Working i.e. 2 days a week in the office 3 working from home, Amazing Growing Insurance Related Company with Fantastic Culture. Do you thrive on solving complex problems? Do you have the drive to transform data into meaningful insights that shape global decisions? If so, step into the role of Global Benefits Sen click apply for full job details
Sep 12, 2026
Full time
Global Benefits Senior Analyst, London, Up to £70,000 + 10% Bonus + Great Benefits, Hybrid Working i.e. 2 days a week in the office 3 working from home, Amazing Growing Insurance Related Company with Fantastic Culture. Do you thrive on solving complex problems? Do you have the drive to transform data into meaningful insights that shape global decisions? If so, step into the role of Global Benefits Sen click apply for full job details
Accounts Assistant / Bookkeeper, Weybridge, Surrey, Up to £32,000 + Great Benefits including Hybrid Working (Just 3 days a week in the office, Gym membership etc) Overview of the role: Working for a great Accountancy firm in Weybridge, Surrey we are looking for a Accounts Assistant / Bookkeeper Working as one of 4 Accounts Assistants / Bookkeepers in the business, looking after a portfolio of around 15-20 clients you'll become a valued and integral member of the team. The Accounts Assistant/ Bookkeeper will be involved in educating this business's clients to understand their numbers within Xero, while helping them to achieve their personal and business goals. Don't worry as this business will help you get to know them quickly so you can continue to help them grow and succeed. You will have the choice to work flexibly too. This business ask for 3 days in the office on days that suit you. The remainder being flexible wherever you feel most comfortable and productive to get the work done providing an ideal balance between collaborative and individual working. You will also receive regular training, and you'll be given time to ensure that you keep up to date with the latest changes in accounting and technology. You will be part of an organisation that is always looking for a more efficient way of working, innovating, and challenging the way that they do things. Your ideas will always be valued! This company also love technology and are always keeping up to date with new software to help both them and our clients. Overview of the Accounts Assistant / Bookkeeper: Be an organised individual who can manage a portfolio of bookkeeping clients, ensuring bookkeeping is up to date weekly. Preparation, Review & submission of VAT and CIS for a portfolio of 15 to 20 clients. Complete year end bookkeeping reviews to assist with the annual accounts process. Have the opportunity to get involved with our growing business, looking for opportunities to increase services whilst always keeping the clients best interest in mind. Be confident with Xero & QB, along with other practice based software, and enjoy adopting new technology. You love to provide excellent client support as well as educate your clients on the best day-to-day practices, systems or processes, for their business. Always going the extra mile! Experience Needed/What's in your DNA? Location wise you will need to be close to Weybridge (ideal location would be 5 miles of the offices in Weybridge) A car driver with your own transport would be a strong advantage to the position. Minimum AAT Qualified and previous experience in practice is highly preferable. Ideally have good experience of working with XERO
May 28, 2026
Full time
Accounts Assistant / Bookkeeper, Weybridge, Surrey, Up to £32,000 + Great Benefits including Hybrid Working (Just 3 days a week in the office, Gym membership etc) Overview of the role: Working for a great Accountancy firm in Weybridge, Surrey we are looking for a Accounts Assistant / Bookkeeper Working as one of 4 Accounts Assistants / Bookkeepers in the business, looking after a portfolio of around 15-20 clients you'll become a valued and integral member of the team. The Accounts Assistant/ Bookkeeper will be involved in educating this business's clients to understand their numbers within Xero, while helping them to achieve their personal and business goals. Don't worry as this business will help you get to know them quickly so you can continue to help them grow and succeed. You will have the choice to work flexibly too. This business ask for 3 days in the office on days that suit you. The remainder being flexible wherever you feel most comfortable and productive to get the work done providing an ideal balance between collaborative and individual working. You will also receive regular training, and you'll be given time to ensure that you keep up to date with the latest changes in accounting and technology. You will be part of an organisation that is always looking for a more efficient way of working, innovating, and challenging the way that they do things. Your ideas will always be valued! This company also love technology and are always keeping up to date with new software to help both them and our clients. Overview of the Accounts Assistant / Bookkeeper: Be an organised individual who can manage a portfolio of bookkeeping clients, ensuring bookkeeping is up to date weekly. Preparation, Review & submission of VAT and CIS for a portfolio of 15 to 20 clients. Complete year end bookkeeping reviews to assist with the annual accounts process. Have the opportunity to get involved with our growing business, looking for opportunities to increase services whilst always keeping the clients best interest in mind. Be confident with Xero & QB, along with other practice based software, and enjoy adopting new technology. You love to provide excellent client support as well as educate your clients on the best day-to-day practices, systems or processes, for their business. Always going the extra mile! Experience Needed/What's in your DNA? Location wise you will need to be close to Weybridge (ideal location would be 5 miles of the offices in Weybridge) A car driver with your own transport would be a strong advantage to the position. Minimum AAT Qualified and previous experience in practice is highly preferable. Ideally have good experience of working with XERO
RFP/ Bid & Sales Operations Executive, 12 Month FTC (Maternity Cover), ASAP Start, Up to £52,000 + 10% Bonus + Benefits + Hybrid Working (2 days a week in office, 3 from home). Lovely Growing Company with fantastic culture ! Overview of the RFP & Sales Operations Executive: This is a RFP & Sales Operations Executive opportunity for someone who thrives on structure, momentum, precision and impact. A role designed for a commercially minded operator who wants to power high-performing sales teams, streamline complex processes, and win more business through smarter, faster, higher-quality RFP responses. As a RFP & Sales Operations Executive, you will sit at the heart of the commercial function. You will be the engine behind sales effectiveness, the guardian of process, and the force multiplier that allows Business Development teams to operate at their very best. If you love improving how things work, enjoy owning mission-critical processes, and want visibility across global sales activity - this RFP & Sales Operations Executive role will stretch and reward you. THE MISSION OF THE RFP & SALES OPERATIONS EXECUTIVE" Help Increase RFP win rates Improve speed and quality of RFP submissions Enable sales teams to focus on selling, not admin Create scalable, repeatable, world-class sales operations KEY RESPONSIBILITIES: RFP & Bid Management Excellence Own and coordinate all RFPs, tenders, due diligence questionnaires and ad-hoc commercial requests Act as the central point of control for global RFP activity Collaborate with Subject Matter Experts to craft compelling responses Maintain and improve a centralised RFP answer library Train sales teams on the RFP process Improve consistency, quality and efficiency across submissions Sales Operations & Process Optimisation Review and improve sales and business development processes Identify inefficiencies and implement smarter ways of working Ensure alignment with governance and control requirements Provide management information and reporting Sales Enablement, Systems & Training Coordinate CRM and system improvements Support onboarding and sales training Equip teams with tools, data and guidance Commercial Support & Coordination Act as a central commercial contact point Support procurement processes Produce periodic sales updates Support QBRs and reporting ABOUT YOU Essential: 3+ years in sales operations, RFPs or commercial environments Proven RFP / bid management experience Excellent organisation and communication skills Experience with RFP tools (e.g. Loopio) Desirable: Salesforce or CRM experience Project management tools exposure
May 27, 2026
Full time
RFP/ Bid & Sales Operations Executive, 12 Month FTC (Maternity Cover), ASAP Start, Up to £52,000 + 10% Bonus + Benefits + Hybrid Working (2 days a week in office, 3 from home). Lovely Growing Company with fantastic culture ! Overview of the RFP & Sales Operations Executive: This is a RFP & Sales Operations Executive opportunity for someone who thrives on structure, momentum, precision and impact. A role designed for a commercially minded operator who wants to power high-performing sales teams, streamline complex processes, and win more business through smarter, faster, higher-quality RFP responses. As a RFP & Sales Operations Executive, you will sit at the heart of the commercial function. You will be the engine behind sales effectiveness, the guardian of process, and the force multiplier that allows Business Development teams to operate at their very best. If you love improving how things work, enjoy owning mission-critical processes, and want visibility across global sales activity - this RFP & Sales Operations Executive role will stretch and reward you. THE MISSION OF THE RFP & SALES OPERATIONS EXECUTIVE" Help Increase RFP win rates Improve speed and quality of RFP submissions Enable sales teams to focus on selling, not admin Create scalable, repeatable, world-class sales operations KEY RESPONSIBILITIES: RFP & Bid Management Excellence Own and coordinate all RFPs, tenders, due diligence questionnaires and ad-hoc commercial requests Act as the central point of control for global RFP activity Collaborate with Subject Matter Experts to craft compelling responses Maintain and improve a centralised RFP answer library Train sales teams on the RFP process Improve consistency, quality and efficiency across submissions Sales Operations & Process Optimisation Review and improve sales and business development processes Identify inefficiencies and implement smarter ways of working Ensure alignment with governance and control requirements Provide management information and reporting Sales Enablement, Systems & Training Coordinate CRM and system improvements Support onboarding and sales training Equip teams with tools, data and guidance Commercial Support & Coordination Act as a central commercial contact point Support procurement processes Produce periodic sales updates Support QBRs and reporting ABOUT YOU Essential: 3+ years in sales operations, RFPs or commercial environments Proven RFP / bid management experience Excellent organisation and communication skills Experience with RFP tools (e.g. Loopio) Desirable: Salesforce or CRM experience Project management tools exposure
Bid & Sales Operations Executive, 12 Month FTC (Maternity Cover), ASAP Start, Up to £52,000 + 10% Bonus + Benefits + Hybrid Working (2 days a week in office, 3 from home). Lovely Growing Company with fantastic culture ! Overview of the RFP & Sales Operations Executive: This is a Bid & Sales Operations Executive opportunity for someone who thrives on structure, momentum, precision and impact click apply for full job details
May 26, 2026
Full time
Bid & Sales Operations Executive, 12 Month FTC (Maternity Cover), ASAP Start, Up to £52,000 + 10% Bonus + Benefits + Hybrid Working (2 days a week in office, 3 from home). Lovely Growing Company with fantastic culture ! Overview of the RFP & Sales Operations Executive: This is a Bid & Sales Operations Executive opportunity for someone who thrives on structure, momentum, precision and impact click apply for full job details
Accounts Assistant / Bookkeeper, Weybridge, Surrey, Up to £32,000 + Great Benefits including Hybrid Working (Just 3 days a week in the office, Gym membership etc) Overview of the role: Working for a great Accountancy firm in Weybridge, Surrey we are looking for a Accounts Assistant / Bookkeeper Working as one of 4 Accounts Assistants / Bookkeepers in the business, looking after a portfolio of around click apply for full job details
May 25, 2026
Full time
Accounts Assistant / Bookkeeper, Weybridge, Surrey, Up to £32,000 + Great Benefits including Hybrid Working (Just 3 days a week in the office, Gym membership etc) Overview of the role: Working for a great Accountancy firm in Weybridge, Surrey we are looking for a Accounts Assistant / Bookkeeper Working as one of 4 Accounts Assistants / Bookkeepers in the business, looking after a portfolio of around click apply for full job details
Bid & Sales Operations Executive, 12 Month FTC (Maternity Cover), ASAP Start, Up to £52,000 + 10% Bonus + Benefits + Hybrid Working (2 days a week in office, 3 from home). Lovely Growing Company with fantastic culture ! Overview of the RFP & Sales Operations Executive: This is a Bid & Sales Operations Executive opportunity for someone who thrives on structure, momentum, precision and impact click apply for full job details
May 23, 2026
Full time
Bid & Sales Operations Executive, 12 Month FTC (Maternity Cover), ASAP Start, Up to £52,000 + 10% Bonus + Benefits + Hybrid Working (2 days a week in office, 3 from home). Lovely Growing Company with fantastic culture ! Overview of the RFP & Sales Operations Executive: This is a Bid & Sales Operations Executive opportunity for someone who thrives on structure, momentum, precision and impact click apply for full job details
HR & Rewards Assistant, City of London, £35,000 + 10% Bonus + Great Benefits, Hybrid Working Included i.e. 2 days a week in the office, 3 working from home, Fantastic Growing Company with great culture. Are you ready to step into a career where your energy, attention to detail, and passion for people can truly make an impact? Do you thrive in fast-paced, professional environments where no two days are the same? Do you love organisation, people, numbers, problem-solving, and being the person everyone can rely on? If so, this could be the opportunity that changes your career trajectory. We're partnering with an innovative international business that is transforming the employee experience on a global scale. With offices across Europe, the USA, and Asia, this organisation is passionate about creating a high-performance culture where people feel valued, supported, and inspired to succeed. This is more than just an HR administration role. This is your chance to become a key player within a high-performing HR & Reward team in a company where your contribution genuinely matters. The Opportunity As HR & Rewards Assistant, you'll play a pivotal role supporting payroll, benefits, employee engagement, HR systems, and people operations across an international workforce. You'll become the go-to person for employee support, HR coordination, rewards administration, benefits management, and HR data reporting. This role is ideal for someone ambitious, proactive, highly organised, and eager to build a long-term career within HR, Rewards, Payroll, Compensation & Benefits, or People Operations. What You'll Be Doing Payroll & Reward Administration Supporting monthly payroll processes for UK and US employees Managing starters, leavers, salary changes, bonuses, and employee updates Liaising with payroll providers and external partners Ensuring payroll accuracy, compliance, and confidentiality Managing employee benefits administration and enrolments Supporting employee wellbeing and engagement initiatives Assisting with onboarding and creating an exceptional new starter experience Helping deliver social events, volunteering activities, and employee engagement programmes Maintaining HR systems and employee records Producing HR reports, people data, and compensation information Supporting year-end salary reviews and appraisal processes Using Excel and HR systems to analyse and organise data effectively Preparing contracts, letters, references, and employment documentation Supporting organisational updates and HR projects Acting as a trusted first point of contact for employee queries Providing administrative support to a collaborative HR team What We're Looking For We're looking for someone with energy, drive, professionalism, and a genuine passion for people and HR. You might already have experience as an: HR Assistant HR Administrator Reward Assistant Payroll Administrator People Coordinator HR & Payroll Assistant Compensation & Benefits Assistant People Operations Coordinator You'll Bring: Previous HR administration or payroll experience Strong organisational and communication skills Excellent attention to detail and numerical accuracy Advanced Excel and Microsoft Office skills Confidence handling confidential information A proactive, positive, can-do attitude The ability to thrive in a busy, fast-moving environment A desire to grow and develop your HR career Why Apply? This is an incredible opportunity to join a supportive, international business where you'll gain exposure to: Global HR Operations Reward & Compensation Payroll Employee Benefits HR Projects Employee Engagement International People Operations You'll work with inspiring leaders, collaborative colleagues, and a company culture that genuinely values its people.
May 15, 2026
Full time
HR & Rewards Assistant, City of London, £35,000 + 10% Bonus + Great Benefits, Hybrid Working Included i.e. 2 days a week in the office, 3 working from home, Fantastic Growing Company with great culture. Are you ready to step into a career where your energy, attention to detail, and passion for people can truly make an impact? Do you thrive in fast-paced, professional environments where no two days are the same? Do you love organisation, people, numbers, problem-solving, and being the person everyone can rely on? If so, this could be the opportunity that changes your career trajectory. We're partnering with an innovative international business that is transforming the employee experience on a global scale. With offices across Europe, the USA, and Asia, this organisation is passionate about creating a high-performance culture where people feel valued, supported, and inspired to succeed. This is more than just an HR administration role. This is your chance to become a key player within a high-performing HR & Reward team in a company where your contribution genuinely matters. The Opportunity As HR & Rewards Assistant, you'll play a pivotal role supporting payroll, benefits, employee engagement, HR systems, and people operations across an international workforce. You'll become the go-to person for employee support, HR coordination, rewards administration, benefits management, and HR data reporting. This role is ideal for someone ambitious, proactive, highly organised, and eager to build a long-term career within HR, Rewards, Payroll, Compensation & Benefits, or People Operations. What You'll Be Doing Payroll & Reward Administration Supporting monthly payroll processes for UK and US employees Managing starters, leavers, salary changes, bonuses, and employee updates Liaising with payroll providers and external partners Ensuring payroll accuracy, compliance, and confidentiality Managing employee benefits administration and enrolments Supporting employee wellbeing and engagement initiatives Assisting with onboarding and creating an exceptional new starter experience Helping deliver social events, volunteering activities, and employee engagement programmes Maintaining HR systems and employee records Producing HR reports, people data, and compensation information Supporting year-end salary reviews and appraisal processes Using Excel and HR systems to analyse and organise data effectively Preparing contracts, letters, references, and employment documentation Supporting organisational updates and HR projects Acting as a trusted first point of contact for employee queries Providing administrative support to a collaborative HR team What We're Looking For We're looking for someone with energy, drive, professionalism, and a genuine passion for people and HR. You might already have experience as an: HR Assistant HR Administrator Reward Assistant Payroll Administrator People Coordinator HR & Payroll Assistant Compensation & Benefits Assistant People Operations Coordinator You'll Bring: Previous HR administration or payroll experience Strong organisational and communication skills Excellent attention to detail and numerical accuracy Advanced Excel and Microsoft Office skills Confidence handling confidential information A proactive, positive, can-do attitude The ability to thrive in a busy, fast-moving environment A desire to grow and develop your HR career Why Apply? This is an incredible opportunity to join a supportive, international business where you'll gain exposure to: Global HR Operations Reward & Compensation Payroll Employee Benefits HR Projects Employee Engagement International People Operations You'll work with inspiring leaders, collaborative colleagues, and a company culture that genuinely values its people.
Digital Product Manager, Up to £65,000 + 10% Bonus + Great Benefits + Hybrid Working (2 days a week in the office, 3 from home), City of London, Fantastic Growing Company with Great Culture. Are you ready to take ownership of a high-impact digital product that genuinely influences how global businesses make decisions? Do you thrive at the intersection of technology, strategy, analytics, customer experience, and innovation? Do you want to work in a business where your ideas matter, your voice is heard, and your product leadership can shape the future of a globally used platform? If so, this could be the career-defining opportunity you've been waiting for. We're partnering with an ambitious international organisation undergoing an exciting digital transformation journey. They're looking for a talented, commercially minded, and highly driven Digital Product Manager to lead the evolution of a sophisticated client-facing analytics platform used by multinational organisations around the world. This is not just another Product Manager role. This is an opportunity to own, shape, influence, and elevate a core digital product at the heart of a growing global business. The Opportunity: As Digital Product Manager, you'll own the end-to-end lifecycle of a client-facing analytics and reporting platform used by enterprise clients, brokers, and internal stakeholders across multiple international markets. You'll drive product strategy, roadmap planning, user research, stakeholder engagement, platform optimisation, analytics capability, and feature delivery while collaborating with business, data, and technical teams. You'll combine strategic thinking with hands-on execution to deliver an exceptional user experience and build a world-class digital product. Duties: Own the product strategy, roadmap, and backlog for the portal, balancing ongoing BAU priorities with strategic feature development Develop and champion a clear product vision, grounded in user research, industry knowledge, and business goals Translate business and user requirements into well-defined epics, user stories, and acceptance criteria Lead prioritisation conversations with Sales and Data teams, balancing user needs against business value and technical feasibility Oversee feature development end-to-end from discovery through to UAT and release working with the outsourced engineering team Work closely with the Data team to maintain and build new analytics capabilities and reporting capabilities Own the product requirements for the analytics layer, translating data availability and client reporting needs into clear, usable product features for a diverse user base spanning HR, risk, compensation & benefits, and broker audiences Monitor portal performance using available analytics tools and drive iterative improvements Research & market intelligence Lead continuous discovery to surface pain points, unmet needs, and opportunities Conduct industry research to understand how peer networks, insurers, and intermediaries are evolving their client-facing analytics and reporting offerings Synthesise internal and external insights into a coherent product strategy and a forward-looking initiative pipeline that builds the case for further investment Portal administration & operations Own the day-to-day administration of the portal, including content updates, report file uploads, and user management and access provisioning Manage and triage support tickets from internal and external users, ensuring timely resolution and clear communication Maintain up-to-date process documentation for portal operations, administration procedures, and user-facing guidance Identify recurring operational issues and translate them into product improvements where appropriate Stakeholder & cross-functional collaboration Build strong working relationships with Business Development, Data, Solutions and R&R teams, acting as the central point of contact for product decisions Communicate roadmap changes, feature releases, and delivery progress clearly to internal stakeholders Engage with legal and compliance teams where product changes require approval Ideal Background: Required competencies and experience: 4+ years of product management experience with a thorough understanding of the end-to-end product lifecycle, ideally on a client-facing B2B digital product Strong data literacy: able to work fluently with data teams and understand reporting and data structures Solid understanding of UX and UI design principles, including navigation, accessibility, visual hierarchy, and information architecture with the ability to make and defend design decisions Demonstrated experience in user research and continuous discovery - able to design and run research with diverse user groups and translate findings into product strategy Experience owning analytics or data-heavy products, with familiarity with BI and visualisation tooling (Tableau or equivalent) Proven ability to balance strategic product development with hands-on portal administration and BAU management Strong requirements gathering skills: able to facilitate workshops and interviews across a diverse,international user base and turn findings into actionable product decisions Excellent stakeholder management and communication across all levels Strong written and verbal communication; able to produce specs, user stories, process documentation, and user-facing content to a high standard Organised and detail-oriented: comfortable managing multiple workstreams across feature development, administration, and user support simultaneously Desirable competencies and experience: Background in insurance, reinsurance, employee benefits, or a similarly regulated, operationally complex industry Experience working in an international or matrix organisation environment Hands-on experience with prototyping tools such as Figma or equivalent; ability to produce wireframes or low-fidelity mock-ups to communicate design intent to developers Agile framework accreditation (CSPO, PSPO, or equivalent)
May 13, 2026
Full time
Digital Product Manager, Up to £65,000 + 10% Bonus + Great Benefits + Hybrid Working (2 days a week in the office, 3 from home), City of London, Fantastic Growing Company with Great Culture. Are you ready to take ownership of a high-impact digital product that genuinely influences how global businesses make decisions? Do you thrive at the intersection of technology, strategy, analytics, customer experience, and innovation? Do you want to work in a business where your ideas matter, your voice is heard, and your product leadership can shape the future of a globally used platform? If so, this could be the career-defining opportunity you've been waiting for. We're partnering with an ambitious international organisation undergoing an exciting digital transformation journey. They're looking for a talented, commercially minded, and highly driven Digital Product Manager to lead the evolution of a sophisticated client-facing analytics platform used by multinational organisations around the world. This is not just another Product Manager role. This is an opportunity to own, shape, influence, and elevate a core digital product at the heart of a growing global business. The Opportunity: As Digital Product Manager, you'll own the end-to-end lifecycle of a client-facing analytics and reporting platform used by enterprise clients, brokers, and internal stakeholders across multiple international markets. You'll drive product strategy, roadmap planning, user research, stakeholder engagement, platform optimisation, analytics capability, and feature delivery while collaborating with business, data, and technical teams. You'll combine strategic thinking with hands-on execution to deliver an exceptional user experience and build a world-class digital product. Duties: Own the product strategy, roadmap, and backlog for the portal, balancing ongoing BAU priorities with strategic feature development Develop and champion a clear product vision, grounded in user research, industry knowledge, and business goals Translate business and user requirements into well-defined epics, user stories, and acceptance criteria Lead prioritisation conversations with Sales and Data teams, balancing user needs against business value and technical feasibility Oversee feature development end-to-end from discovery through to UAT and release working with the outsourced engineering team Work closely with the Data team to maintain and build new analytics capabilities and reporting capabilities Own the product requirements for the analytics layer, translating data availability and client reporting needs into clear, usable product features for a diverse user base spanning HR, risk, compensation & benefits, and broker audiences Monitor portal performance using available analytics tools and drive iterative improvements Research & market intelligence Lead continuous discovery to surface pain points, unmet needs, and opportunities Conduct industry research to understand how peer networks, insurers, and intermediaries are evolving their client-facing analytics and reporting offerings Synthesise internal and external insights into a coherent product strategy and a forward-looking initiative pipeline that builds the case for further investment Portal administration & operations Own the day-to-day administration of the portal, including content updates, report file uploads, and user management and access provisioning Manage and triage support tickets from internal and external users, ensuring timely resolution and clear communication Maintain up-to-date process documentation for portal operations, administration procedures, and user-facing guidance Identify recurring operational issues and translate them into product improvements where appropriate Stakeholder & cross-functional collaboration Build strong working relationships with Business Development, Data, Solutions and R&R teams, acting as the central point of contact for product decisions Communicate roadmap changes, feature releases, and delivery progress clearly to internal stakeholders Engage with legal and compliance teams where product changes require approval Ideal Background: Required competencies and experience: 4+ years of product management experience with a thorough understanding of the end-to-end product lifecycle, ideally on a client-facing B2B digital product Strong data literacy: able to work fluently with data teams and understand reporting and data structures Solid understanding of UX and UI design principles, including navigation, accessibility, visual hierarchy, and information architecture with the ability to make and defend design decisions Demonstrated experience in user research and continuous discovery - able to design and run research with diverse user groups and translate findings into product strategy Experience owning analytics or data-heavy products, with familiarity with BI and visualisation tooling (Tableau or equivalent) Proven ability to balance strategic product development with hands-on portal administration and BAU management Strong requirements gathering skills: able to facilitate workshops and interviews across a diverse,international user base and turn findings into actionable product decisions Excellent stakeholder management and communication across all levels Strong written and verbal communication; able to produce specs, user stories, process documentation, and user-facing content to a high standard Organised and detail-oriented: comfortable managing multiple workstreams across feature development, administration, and user support simultaneously Desirable competencies and experience: Background in insurance, reinsurance, employee benefits, or a similarly regulated, operationally complex industry Experience working in an international or matrix organisation environment Hands-on experience with prototyping tools such as Figma or equivalent; ability to produce wireframes or low-fidelity mock-ups to communicate design intent to developers Agile framework accreditation (CSPO, PSPO, or equivalent)