Ernest Doe & Sons Ltd

Reporting to the Service Manager, you will play a key role in supporting the day-to-day running of our busy Service Department. You will provide administrative support to the Service Manager, ensuring the efficient operation of the service office, while acting as a vital link between our customers and technicians. You'll ensure clear and accurate communication throughout the repair and maintenance process for agricultural, construction and groundcare machinery, helping to deliver excellent customer experience. Essential Skills/Experience Ideally have experience working within a Service Department, or a good understanding of service operations. Experience within the agricultural, construction, horticultural or automotive industries would be advantageous. Manage existing customer accounts while developing strong relationships with new and existing customers, delivering a high standard of service and meeting a wide range of customer expectations. Maintain accurate and up-to-date service records, including the preparation of job cards, liaising with the Parts Department to ensure the timely completion of repairs, and working with the Warranty Department to ensure compliance. Deliver an excellent standard of customer service at all times. Be self-motivated with the ability to work independently and use your own initiative. Hold a full UK driving licence, as occasional travel to customer sites using a company vehicle may be required to collect or return equipment. Demonstrate strong organisational and administrative skills, with the ability to prioritise workloads and multitask effectively in a busy environment. Be able to handle confidential information with discretion and professionalism. Show enthusiasm, energy and a positive attitude when engaging with customers and colleagues. Be flexible and willing to work within both an office and workshop environment. Work collaboratively as part of a team to support the smooth running of the Service Department. Demonstrate confidence in making decisions and the ability to respond quickly and effectively in a fast-paced environment. Additional Information Start Date: Immediate, but subject to candidates notice period Hours: 40hrs per week - 8am to 5pm Monday to Friday (1-hour unpaid lunch). Salary: ompetitive, depending upon experience plus profit-related bonus Benefits: 32 days annual leave including bank holidays, Company Sick Pay Scheme, Workplace Pension, Employee Referral Bonus Scheme, Winter Flu Jab Service, Car Tyre Discount, Staff Discount in Country Stores and Life Assurance Cover (2 x salary)

Ernest Doe & Sons Ltd in Maldon, Essex, is seeking a Precision Farming Support Assistant to join our established Precision Farming team at Head Office. You will provide telematics and Precision Farming support to customers, install and maintain accounts, manage subscriptions, and deliver practical training. The role requires strong communication, accuracy, and a full driving licence. Hours are 42.5 per week, with some weekend work during peak periods.

We are looking for an efficient and enthusiastic Precision Farming Support Assistant to join our well-established Precision Farming team at Head Office, based in Maldon, Essex. Role Purpose Reporting directly to the Precision Farming Manager, you will be responsible for providing telematics and Precision Farming support to our customers. Key Responsibilities Provide telematics and Precision Farming support to customers from the Ulting Sales Office, including responding to customer enquiries via the help line. Install, set up and maintain customer telematics accounts, ensuring information is recorded accurately and kept up to date. Manage subscriptions and activations for correction signals and telematics, providing clear advice and guidance where required. Support customers with system training, helping them to get the best from their telematics and Precision Farming equipment. Use initiative to troubleshoot issues, liaise with colleagues and escal ate matters where appropriate. What We're Looking For Good knowledge of GPS operating systems, the precision farming market and agricultural practices is desirable, although related skills would be considered. Previous experience of working within an agriculture-related field is desirable. Strong communication skills with a professional telephone manner and confidence in dealing with people at all levels. Discreet and trustworthy when handling confidential information. Excellent organisational skills with the ability to multitask and adapt in a fast paced environment. Exceptional accuracy and attention to detail across written communication and numerical data. Proficient in Microsoft Office, including Word, Excel and PowerPoint. Self motivated, approachable and a team player, with the ability to work independently and use initiative. Well presented and detail oriented. Full driving licence. Additional Information Start Date: Immediate, but subject to successful candidates notice period Hours: 42.5 hours per week, 8am to 5.30pm Monday to Friday (1-hour unpaid lunch break) - Additional hours as required which may include weekends as per rota especially during peak periods e.g. Harvest' Salary: ompetitive, dependent upon experience Benefits: 32-days holiday (inc bank holidays), workplace pension, life assurance (2 x salary), country store staff discount, car tyre discount, company sick pay scheme, flu jabs and employee referral scheme.

Ernest Doe & Sons Ltd in Maldon, Essex, is seeking a Precision Farming Support Assistant to join our established Precision Farming team at Head Office. You will provide telematics and remote farming support to our customers, ensuring accurate data and a high level of service. The role involves installing and maintaining telematics accounts, managing subscriptions, delivering system training, and troubleshooting with colleagues as needed. Immediate start available for the right candidate.

We are looking for an efficient and enthusiastic Precision Farming Support Assistant to join our well-established Precision Farming team at Head Office, based in Maldon, Essex. Role Purpose: Reporting directly to the Precision Farming Manager, you will be responsible for providing telematics and Precision Farming support to our customers. Key Responsibilities: Provide telematics and Precision Farming support to customers from the Ulting Sales Office, including responding to customer enquiries via the help line. Install, set up and maintain customer telematics accounts, ensuring information is recorded accurately and kept up to date. Manage subscriptions and activations for correction signals and telematics, providing clear advice and guidance where required. Support customers with system training, helping them to get the best from their telematics and Precision Farming equipment. Use initiative to troubleshoot issues, liaise with colleagues and escalates matters where appropriate. What We're Looking For: Good knowledge of GPS operating systems, the precision farming market and agricultural practices is desirable, although related skills would be considered. Previous experience of working within an agriculture-related field is desirable. Strong communication skills with a professional telephone manner and confidence in dealing with people at all levels. Discreet and trustworthy when handling confidential information. Excellent organisational skills with the ability to multitask and adapt in a fast-paced environment. Exceptional accuracy and attention to detail across written communication and numerical data. Proficient in Microsoft Office, including Word, Excel and PowerPoint. Self-motivated, approachable and a team player, with the ability to work independently and use initiative. Well-presented and detail-oriented. Full driving licence. Additional Information Start Date: Immediate, but subject to successful candidates notice period Hours: 42.5 hours per week, 8am to 5.30pm Monday to Friday (1-hour unpaid lunch break) - Additional hours as required which may include weekends as per rota especially during peak Contract: Permanent, Full time, Salaried Rewards: competitive salary 32-days holiday (inc bank holidays) workplace pension life assurance (2 x salary) country store staff discount car tyre discount company sick pay scheme flu jabs employee referral scheme