National Express Group PLC

New increased pay rates for bus drivers where you can join us between 15.55 - 19.00 per hour As a Professional Bus Driver with National Express West Midlands, you will be providing the very best customer service, whilst safely transporting our customers across the region. You will be expected to work any 5 days from 7. We do not operate any set days or shift patterns - rest days are set out in advance to let you plan. Your shift can start as early as 3am and finish as late as 2am, although most shifts start later and finish earlier than this. There are a small number of night shifts. Our current opportunities are in the Wolverhampton garage. Unfortunately, we are unable to offer sponsorship for this role Did you know? If you have been driving a PCV vehicle for the last 3 years you can now join us on our highest rate of pay of 19.00 per hour? If you have been driving a PCV vehicle for the last 2 years you can join us on our intermediate rate of pay of 17.02 per hour? What you'll need A Valid UK PCV licence (Category D) An ability to provide outstanding customer service To be aged 18 or over What we offer in return for your hard work and commitment 15.55 per hour increasing to 17.02 after 2 years of service and 19.00 after 3 years of service 19.00 per hour if you have been working as PCV driver for last 3 years Guaranteed 35 hours of work per week (overtime available) Free Bus & Coach travel for yourself on the National Express network Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network 50% discount for friends and family on full fares on our coach services A free smart comfortable uniform A Company pension Fully paid CPC training Free licence medicals without loss of pay Life assurance Private online GP service Paid annual leave Exclusive benefits and savings from thousands of the UK's largest retailers and service providers Free access to our award-winning Health Bus; providing free and accessible health checks Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing An opportunity to take part in our Cycle to work scheme An opportunity to become a Master Driver A warm invite to join the National Express Sports and Social Club National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. As a Professional Bus Driver with National Express West Midlands , you will be providing the very best customer service, whilst safely transporting our customers across the region. You will be expected to work any 5 days out of 7. We do not operate any set days or shift patterns - rest days and working days will vary week to week but rotas are set out in advance to help you plan. Your shift can start as early as 3am and finish as late as 2am, although most shifts start later and finish earlier than this. There are a small number of night shifts. Unfortunately we are unable to offer sponsorship for this role Did you know? If you have been driving a PCV vehicle for the last 3 years you can now join us on our highest rate of pay of 18.12 per hour? If you have been driving a PCV vehicle for the last 18 months you can join us on our intermediate rate of pay of 16.23 per hour? Our current opportunities are in the following garage where our teams can't wait to welcome you onboard: WALSALL What you'll need A Valid UK PCV licence (Category D) An ability to provide outstanding customer service To be aged 18 or over What we offer in return for your hard work and commitment 14.83 per hour increasing to 16.23 after 2 years of service and 18.12 after 3 years of service 18.12 per hour if you have been working as PCV driver for last 3 years Guaranteed 35 hours of work per week (overtime available) Free Bus & Coach travel for yourself Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner 50% discount for friends and family on full fares on our coach services A free smart comfortable uniform A Company pension Fully paid CPC training Free licence medicals without loss of pay Life assurance Private online GP service Paid annual leave Exclusive benefits and savings from thousands of the UK's largest retailers and service providers Free access to our award winning Health Bus; providing free and accessible health checks Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing An opportunity to take part in our Cycle to work scheme An opportunity to become a Master Driver A warm invite to join the National Express Sports and Social Club National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

New increased pay rates for bus drivers where you can join us from 15.55 per hour once qualified Whether you are at the beginning of your career, looking for a different line of work or simply searching for a new challenge, becoming a National Express Bus Driver may be the right job for you. We have fantastic opportunities in Acocks Green for individuals interested in becoming a qualified Bus Driver , to join our welcoming and talented team on a full time basis. Unfortunately we are unable to offer sponsorship for this role Our in house training team will support and guide you to gain your Passenger Carrying Vehicle (PCV) licence providing you with a qualification for life! As a Professional Bus Driver with National Express West Midlands, you will be providing the very best customer service, whilst safely transporting our customers across the region. You will be expected to work any 5 days from 7. We do not operate any set days or shift patterns - rest days and working days will vary week to week but rotas are set out in advance to help you plan. Your shift can start as early as 3am and finish as late as 2am, although most shifts start later and finish earlier than this. There are a small number of night shifts. What you'll need A valid Full UK Car Licence A passion to deliver great customer service To be aged 18 or over What we offer in return for your hard work and commitment Paid training at 12.60 per hour, rising to 15.55 once qualified, 17.02 after 2 years of service, 19.00 after 3 years of service Guaranteed 35 hours of work per week (overtime available) Free Bus & Coach travel for yourself on the National Express network Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network 50% discount for friends and family on full fares on our coach services Fully paid CPC training Free licence medicals without loss of pay Life assurance Private online GP service Paid annual leave A smart comfortable uniform A Company pension Exclusive benefits and savings from thousands of the UK's largest retailers and service providers Free access to our award winning Health Bus; providing free and accessible health checks Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing An opportunity to take part in our Cycle to work scheme A warm invite to join the National Express Sports and Social Club An opportunity to become a Master Driver National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

At National Express we work with Stansted Airport to safely move passengers and customers between Airport sites. We have a fantastic opportunity to join our team of expert Bus Drivers. Our drivers are highly respected and provide a safe and reliable service to our passengers. You will be taking passengers and airport personnel between Stansted Airport terminals and the airport car parks. There is no ticket selling as part of this role, working 9 hour shifts with paid breaks, across a 7 day rota, working 4 on 2 off. The service operates 24 hours a day, 365 days a year. Interviews for this role will be held on 2nd May 2025. Unfortunately we are unable to offer sponsorship for this role Our aim is to provide excellence in all that we do for National Express customers and keep everyone safe - if we can't do it safely, we don't do it. To do this we need the best people and strive to create an environment that motivates and develops our people. What you'll need A Valid UK PCV licence (Category D) An ability to provide outstanding customer service A flexible approach to work, working on a variable shift pattern Our extensive training and development programmes include CPC and continuous training to ensure you keep your hard earned qualifications Free medicals as well as being paid for your time to undertake necessary medicals for CPC renewal In depth vehicle familiarisation before you hit the road for the first time Company specific training company specific training in defensive driving, disability awareness and other company processes and systems What we offer in return for your hard work and commitment 15.14 per hour (an extra 30p per hour for hours worked between 23:00-05:00) Guaranteed 43 hours of work per week (overtime available) and 21 days annual leave Free Bus & Coach travel for yourself on the National Express Network Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner 50% discount for friends and family on full fares on our coach services A smart comfortable uniform A Company pension Private online GP service Exclusive benefits and savings from thousands of the UK's largest retailers and service providers Access to our Employee Assistance Programme which includes free counselling and further support to improve your health and wellbeing Endless opportunities for progression within the business Join us on the Journey and apply today National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

Join us on the Journey National Express are recruiting an experienced Customer Service Advisor to join our team, based at our Head Office in Digbeth, Birmingham . The successful candidate will ensure a highly professional, appropriate and timely response is provided to all National Express customers that will exceed expectations, retain customer loyalty and avoid adverse publicity. What you'll do: Respond to general enquiries, sales contacts & complaints received through a variety of contact channels. Telephone, emails, social media, white mail, in a professional and timely manner Proactively resolve any customer issues, identifying and reporting the root cause to the appropriate department or personnel Promote, initiate interest and positively sell the Company's products and services to generate sales and maximise all opportunities for add on sales Operate computer and manual systems as necessary to process work, maintain accurate records and access information and provide standard reports Maintain an up-to-date knowledge of products, services and systems to support the delivery of a high quality and effective customer contact service Work within the appropriate standards required within Company policies and procedures to ensure a high level of service is provided to customers Ensure productivity & quality assessment targets are achieved within company guidelines based on the activities undertaken Multi task between a number of duties, such as, sales calls, general enquiries, complaint handling, proactive response to network incidents, & organising displaced customer movement Refer for investigation all serious issues, including specifically those that relate to staff, safety, race, disability, claims for lost, damaged property or personal injury and where there is an issue that requires immediate corrective action Verify information through the appropriate channels, OCS, intranet, payment systems, GPS tracking data, reservations system, before referring for investigation and/or responding to the customer. Make effective use of all technology Assess and award compensation, where appropriate, in line with departmental guidelines Recharge any reimbursement made attributable to a non National Express business, such as partner operator, using the correct processes Record and administer any refunds of unused tickets in accordance with company guidelines Record information from complaint investigation, such as staff names, in accordance with company guidelines to avoid recurring issues Escalate any issue that is likely to cause recurring issues or bad publicity immediately What you'll need: Ability to write letters/emails/webchat/to customers to a professional standard for the purpose of clear and effective responses to all contacts Excellent telephone manner Ability to stay calm under pressure and deal effectively with frustrated customers / conflict within teams Experience of delivering excellent customer service in a fast-paced working environment Proactive sales skills to promote all available National Express products and services Excellent people and communication skills with ability to deal with people and problems effectively and with ease Ability to identify root cause for accurate reporting What we offer in return for your hard work and commitment Free Bus & Coach travel for yourself on the National Express network Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network Life Assurance Company pension Employee Assistance programme Private online GP service National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

National Express are recruiting an experienced Team Leader to join our team, based in Worthing . What you'll do: Supervise, manage and engage with the driving staff. This will include welcoming them, advising of any urgent information, checking their fitness to commence work Proactively monitor the on time delivery of all our services, using dedicated software and resources Liaise and communicate effectively with customer internal and external Monitor, when required the quality of service delivery and to ensure that appropriate action is taken to rectify any issues Report any hazard, faulty equipment or health and safety concern to your Line Manager and ensure appropriate action is taken Attend and cooperate in any investigation following an incident Infringement management Light engineering duties What you'll need: A Valid UK PCV license Previous management/team leader experience Good understanding of Microsoft Office Ability to work unsupervised National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

Join us on the Journey National Express are recruiting an experienced CRM Insight Analyst to join our team. Based at our Head Office in Digbeth , the successful candidate will drive data-led decision-making across our marketing activities. Using Salesforce Marketing Cloud, focusing on optimising customer segmentation, refining audience selections, and analysing customer behaviours to support personalised, high-performing campaigns. You will also be responsible for delivering actionable insights to enhance customer engagement, retention, and loyalty, while ensuring data accuracy and regulatory compliance. By leveraging customer and marketing performance data, the CRM Insight Analyst plays a key part in supporting commercial growth and helping the business tell a compelling story through data. What you'll do: Apply analytical knowledge and measurement to determine the effectiveness of CRM, Marketing and Business Development activity with a view to continuous improvement Develop and maintain performance dashboards as required for key activity. Monitor trends and supply actionable insight to key stakeholders, through either Tableau/ and or existing tools Support the new product development pipeline by providing insightful data analytics, models and metrics Support ad-hoc analysis requirements or data requests from key business stakeholders Aid the strategic development of the customer database, integrating new data sources and developing capabilities to meet business objectives Working with the CRM Manager to ensure the database is updated with analytical content to meet the needs of the business and help drive better/quicker analytics for the team Ensure personal data processing is compliant with GDPR, ensure lawful conditions for processing are documented and conduct data protection impact assessments as required Production of customer MI suite, reporting on health of database, customer RFV and performance against objectives Manage the continuing development of the customer segmentation programme, maintaining and enhancing multiple, objective specific, segmentations Enhancing segment insight through integration of internal & external data sources Work closely with the CRM Manager and end users to ensure effective usage and implementation of segmentation and segmented offers Create and refine audience selections in Marketing Cloud to deliver the right messages to the right customers at the right time Monitor and evaluate the performance of CRM campaigns, generating insights and actionable recommendations for continuous improvement Leverage Marketing Cloud features, such as Journey Builder and Automation Studio, to streamline marketing workflows and enhance efficiency Ensure all customer data is handled/used in a manner compliant with relevant regulation Work with IT, Compliance and 3rd Party providers to stay informed about any changes in data usage/storage and/or regulations, implementing new requirements in a timely and robust manner What you'll need: Educated to degree level with experience in an analytical role Strong technical skills in SQL, Python, R, SAS or similar Strong experience of Marketing Cloud and Salesforce Experience of a wide range of statistical techniques such as segmentation, regression and predictive modelling as well as having the ability to communicate complex analysis to internal and external stakeholders Ability to present, explain and interpret data or analysis to non-technical audiences and senior stakeholders Strong analytical skills and numerate Commercially astute Ability to collaborate, manage, influence and motivate across organisational boundaries What we offer in return for your hard work and commitment Free Bus & Coach travel for yourself on the National Express network Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network Life Assurance Company pension Employee Assistance programme Private online GP service National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

Join us on the Journey National Express are recruiting a CRM Executive to join our team. Based at our Head Office in Digbeth , the successful candidate will support the execution of the CRM strategy by delivering targeted campaigns that meet business objectives and customer needs. You will also be responsible for building and deploying campaigns using Salesforce Marketing Cloud, managing customer segmentation, and monitoring performance to identify opportunities for optimisation. Working under the direction of the Senior CRM Manager and alongside cross-functional teams, the CRM Executive plays a key role in driving customer retention, loyalty, and incremental revenue through effective CRM activity. What you'll do: Implement CRM campaigns for National Express Coach, Bus, and Transport Solutions, as well as Dublin Express Develop segmented customer journeys and personalised campaigns based on customer behaviour and preference, to increase engagement, retention, referral and loyalty Write, brief, identify target audiences and execute email campaigns that drive customer engagement, increase retention and loyalty, and generate revenue growth Conduct A/B testing and optimisation to improve campaign performance and customer experience Collaborate with commercial, marketing, product, customer experience and analytics teams to ensure that campaigns align with business objectives and customer needs Analyse campaign data to measure and report on campaign effectiveness, including KPIs such as open rates, click-through rates, conversion rates, and revenue generated Continuously monitor industry trends and best practices to identify opportunities for innovation and improvement in CRM campaigns Develop and manage campaign schedules Provide regular updates and reports for senior management on campaign performance and delivered ROI Work with external vendors and agencies as needed to support campaign development and execution such as abandoned basket retargeting What you'll need: Educated to degree level with experience in a similar role managing a large database and complex communications requirements Proficient in CRM platforms such as Salesforce Marketing Cloud, Hubspot, DotDigital etc Experience reporting on campaign performance using tools such as Google Analytics, excel, Tableau etc. Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams Ability to manage and prioritise multiple projects simultaneously and track and communicate progress on platforms such as Trello, Monday etc. Strong understanding of email marketing best practices and regulations What we offer in return for your hard work and commitment Free Bus & Coach travel for yourself on the National Express network Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network Life Assurance Company pension Employee Assistance programme Private online GP service National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

Join us on the Journey National Express are recruiting a Pensions Administrator to join our team. Based at our Head Office in Digbeth , the successful candidate will support the accurate and timely internal administration of pension schemes and UK life cover Policy. You will also process contributions and deductions across the business Worksave pension scheme, including the implementation and management of pension salary sacrifice arrangements, and the closed Defined Benefit (LGPS )scheme . Responsible for end-to-end pension processing, from payroll deductions to reconciliation and submissions to pension providers, whilst remaining compliant with legislative and regulatory requirements. What you'll do: Perform the Auto-enrolment process on a periodic basis including opt-ins, opt-outs, refunds and deferments in accordance with legislation Distribute timely Auto Enrolment communications to members Provide reconciled contribution data & personal data to external administrators in a timely manner adhering to legislative requirements Administering the Salary Sacrifice pension scheme in line with statutory legislation, including National Minimum Wage (NMW) regulations Provide support to employees as a first point of call for any pension related queries ensuring appropriate feedback and closure Provide support and guidance to employees and managers on options for LGPS members which may include retirement quotes Ensure that business impact related to LGPS is highlighted by obtaining capital cost from external providers Be competent in using the Pension portal to support queries and data submission as required Prepare and process LGPS Ill Health pension applications and liaise with MOHS. Calculating tiered release cost to the company for capability cases Maintain and monitor Expression of Wish forms for Group Life Assurance Assist with preparation of Ill Health data for Group Life Assurance renewals including long term sick assessments and death in service scheme process as required Actively manage and handle the communications and inquiries coming into the Pensions inbox Carry out Set 2 compliance checks in line with regulator guidelines What you'll need: Proven experience in pension or payroll administration, ideally across both DB and DC schemes Knowledge of current pension legislation, including auto-enrolment requirements and statutory deductions Understanding of pension salary sacrifice schemes and relevant tax/NI regulations sound payroll knowledge preferable Strong numerical and analytical skills with excellent attention to detail Proficiency with payroll software ( itrent ) and Microsoft Excel (e.g., formulas, lookups, pivot tables) Excellent organisational and time management skills What we offer in return for your hard work and commitment Free Bus & Coach travel for yourself on the National Express network Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network Life Assurance Company pension Employee Assistance programme Private online GP service National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

Join us on the Journey National Express are recruiting an experienced Team Manager to join the team at our Head Office in Digbeth . The successful candidate will develop high performing, top quality teams that will breed positive behaviours with a strong customer focus. Responsible for the productivity, personal development and management of staff and activities within your team to exceed customer expectations and maximise sales in line with business objectives. Fully support the Contact Centre Manager and the Centre as a whole to achieve and exceed service levels. What you'll do: Develop personal development programmes for each team member that will enable them to progress through the agreed bonus structure, reviewing progress on a monthly basis Ensure the highest level of productivity is achieved within team by continually monitoring customer demand against the resources available thus increasing sales and service levels Evaluate processes, procedures and operational efficiency within area of responsibility on an on-going basis to improve levels of service and profitability. Ensure your team is up to date with new systems, products and procedures providing technical and in-depth product knowledge to support the team, as required Respond to high-level, escalated contacts and incidents in a timely and professional manner, via verbal or written communications, to retain loyalty and avoid adverse publicity Ensure resources are managed dynamically to optimise quality, service and productivity Monitor compensation payments for individuals within team to ensure they are awarding and re-charging accurately Oversee the provision of a consistently high standard of service within team to meet agreed quality standards and win customer recognition, loyalty and recovery Support the Contact Centre Manager with recruitment, training and development of staff to meet the business objectives of reducing turnover levels and providing the highest level of service Continually monitor and control all staff performance in line with company procedures, providing clear direction, guidance and support of a consistent and reliable nature, empowering staff to make decisions where appropriate Chair monthly team meetings that provide clear and effective feedback whilst encouraging and inspiring ideas and team debate that will keep staff fully informed, committed and motivated, and capable of meeting their objectives Take responsibility for identification of the root cause of complaints and endeavour to fix the problem at the first opportunity Ensure Managing Attendance Procedures are adopted when dealing with staff absenteeism to ensure a fair and consistent approach is used and the level of sickness is minimised Communicate effectively with peers and other departments to develop relationships and share best practice Ensure all reports, statistical and administration requests are met in a timely, relevant and accurate manner Co-ordinate the training of newly recruited customer services advisors developing and delivering prepared training packages as appropriate What you'll need: Strong leadership and interpersonal skills with the ability to communicate effectively at all levels Proven experience of managing a team ideally in a call centre environment High level of analytical and keyboard skills Excellent standard of education ( A Level standard or equivalent.) Shift work 06:15-20:00 over 7 days, Bank holiday working required and on call requirement What we offer in return for your hard work and commitment Free Bus & Coach travel for yourself on the National Express network Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network Life Assurance Company pension Employee Assistance programme Private online GP service National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

Join us on the Journey National Express are looking to recruit three experienced Network Control Centre Controllers to join the team at our Head Office in Digbeth . The successful candidates will deliver an exceptional and inspiring service to all users of the department and provide positive solutions to daily issues and assist with any decision making that will meet the user's high expectations and benefit the overall stakeholder experience. What you'll do: Provide quick and effective solutions to all service queries, whilst providing accurate information to all stakeholders regarding any operational issue Manage and resolve customer incidents in order to facilitate customer travel in a safe and efficient manner in line with business values Actively manage service punctuality ensuring vehicles are at their origin points on time, whilst continually evaluating services to reduce delays to within 10 minutes Proactively manage the return or onward journeys of services which have faced disruption, to ensure services operate to timetable as scheduled Utilise uTrack and other tools to identify trends and patterns to services which are frequently delayed, and provide effective suggestions and solutions of the issues to service delivery and planning teams Proactively source new coach operators including the relevant paperwork and licenses to assist the National Express operation by increasing the list of emergency operators Understand and implement the Network Control Centre processes and procedures to ensure safe and effective management of all incidents Ensure detailed and accurate information is recorded in all incidents in a timely manner Provide exceptional call quality standards ensuring a polite, professional and friendly response during phone communication with all stakeholders Ensure all incidents are completed and checked thoroughly, including spelling, grammar, associated costs and debit mileage Develop and maintain positive relationships with all stakeholders Undertake complete responsibility for any incident from the initial call through to completion, in a safe, timely and effective manner Utilise effective decision making in line with Network Control Centre processes to minimise costs throughout an incident Support the provision of emergency out-of-hour customer calls and providing quick, effective resolutions to all queries whilst supporting the National Express brand (night function only) Support the management of operational issues by forwarding relevant incidents to Service Delivery, Planning, Contracts or Customer Relations for follow-up or further liaison Any other duties as required within the department What you'll need: Excellent written and verbal communication skills Ability to multi-task Basic computer skills Experience of problem solving Positive, calm and flexible approach to all circumstances Basic UK geographical knowledge What we offer in return for your hard work and commitment Free Bus & Coach travel for yourself on the National Express network Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network Life Assurance Company pension Employee Assistance programme Private online GP service National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

Join us on the Journey National Express are recruiting an experienced Customer Service Advisor - Administrator to join our team, based at our Head Office in Digbeth, Birmingham . The successful candidate will ensure a highly professional, appropriate and timely response is provided to all National Express customers that will exceed expectations, retain customer loyalty and avoid adverse publicity. What you'll do: Respond to general enquiries, sales contacts & complaints received through a variety of contact channels. Telephone, emails, social media, white mail, in a professional and timely manner Proactively resolve any customer issues, identifying and reporting the root cause to the appropriate department or personnel Promote, initiate interest and positively sell the Company's products and services to generate sales and maximise all opportunities for add on sales Operate computer and manual systems as necessary to process work, maintain accurate records and access information and provide standard reports Maintain an up-to-date knowledge of products, services and systems to support the delivery of a high quality and effective customer contact service Work within the appropriate standards required within Company policies and procedures to ensure a high level of service is provided to customers Ensure productivity & quality assessment targets are achieved within company guidelines based on the activities undertaken Multi task between a number of duties, such as, sales calls, general enquiries, complaint handling, proactive response to network incidents, & organising displaced customer movement Refer for investigation all serious issues, including specifically those that relate to staff, safety, race, disability, claims for lost, damaged property or personal injury and where there is an issue that requires immediate corrective action Verify information through the appropriate channels, OCS, intranet, payment systems, GPS tracking data, reservations system, before referring for investigation and/or responding to the customer. Make effective use of all technology Assess and award compensation, where appropriate, in line with departmental guidelines Recharge any reimbursement made attributable to a non National Express business, such as partner operator, using the correct processes Record and administer any refunds of unused tickets in accordance with company guidelines Record information from complaint investigation, such as staff names, in accordance with company guidelines to avoid recurring issues Escalate any issue that is likely to cause recurring issues or bad publicity immediately What you'll need: Ability to write letters/emails/webchat/to customers to a professional standard for the purpose of clear and effective responses to all contacts Excellent telephone manner Ability to stay calm under pressure and deal effectively with frustrated customers / conflict within teams Experience of delivering excellent customer service in a fast-paced working environment Proactive sales skills to promote all available National Express products and services Excellent people and communication skills with ability to deal with people and problems effectively and with ease Ability to identify root cause for accurate reporting What we offer in return for your hard work and commitment Free Bus & Coach travel for yourself on the National Express network Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network 50% discount for friends and family on full fares on our coach services Life Assurance Company pension Employee Assistance programme Private online GP service National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

Join us on the Journey National Express are recruiting for two experienced Customer Service Advisors to join our team, based at our Head Office in Digbeth, Birmingham . The successful candidates will ensure a highly professional, appropriate and timely response is provided to all National Express customers that will exceed expectations, retain customer loyalty and avoid adverse publicity. Two roles available: one full time and one fixed term contract (9 months). What you'll do: Respond to general enquiries, sales contacts & complaints received through a variety of contact channels. Telephone, emails, social media, white mail, in a professional and timely manner Proactively resolve any customer issues, identifying and reporting the root cause to the appropriate department or personnel Promote, initiate interest and positively sell the Company's products and services to generate sales and maximise all opportunities for add on sales Operate computer and manual systems as necessary to process work, maintain accurate records and access information and provide standard reports Maintain an up-to-date knowledge of products, services and systems to support the delivery of a high quality and effective customer contact service Work within the appropriate standards required within Company policies and procedures to ensure a high level of service is provided to customers Ensure productivity & quality assessment targets are achieved within company guidelines based on the activities undertaken Multi task between a number of duties, such as, sales calls, general enquiries, complaint handling, proactive response to network incidents, & organising displaced customer movement Refer for investigation all serious issues, including specifically those that relate to staff, safety, race, disability, claims for lost, damaged property or personal injury and where there is an issue that requires immediate corrective action Verify information through the appropriate channels, OCS, intranet, payment systems, GPS tracking data, reservations system, before referring for investigation and/or responding to the customer. Make effective use of all technology Assess and award compensation, where appropriate, in line with departmental guidelines Recharge any reimbursement made attributable to a non National Express business, such as partner operator, using the correct processes Record and administer any refunds of unused tickets in accordance with company guidelines Record information from complaint investigation, such as staff names, in accordance with company guidelines to avoid recurring issues Escalate any issue that is likely to cause recurring issues or bad publicity immediately What you'll need: Ability to write letters/emails/webchat/to customers to a professional standard for the purpose of clear and effective responses to all contacts Excellent telephone manner Ability to stay calm under pressure and deal effectively with frustrated customers / conflict within teams Experience of delivering excellent customer service in a fast-paced working environment Proactive sales skills to promote all available National Express products and services Excellent people and communication skills with ability to deal with people and problems effectively and with ease Ability to identify root cause for accurate reporting What we offer in return for your hard work and commitment Free Bus & Coach travel for yourself on the National Express network Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network 50% discount for friends and family on full fares on our coach services Life Assurance Company pension Employee Assistance programme Private online GP service National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

Join us on the Journey National Express are recruiting a Route Revenue Executive to join our team, based at our Head Office in Digbeth . The successful candidate will ensure that there is an optimal balance of revenue and passenger growth on the core network, using advanced analytical skills to produce and implement thorough strategies to improve performance vs last year and budget. It requires liaising with members of other teams to ensure that we have a complete understanding prior to making critical commercial decisions. What you'll do: Day-to-day pricing changes, including reviewing upcoming peak services and amending the price when necessary Reviewing changes to our booking trends by flow and service, using this insight to drive yield and passenger growth with pricing Reviewing periods with rail disruption and key events, such as sporting ties or large concerts, and ensuring that we price appropriately for demand and secure additional capacity where required Forecasting and quantifying benefit seen from the above rail disruption and events, ensuring that appropriate marketing support is present when necessary Quantifying impact of network changes, ensuring these are accounted for in reports and that these are taken into account when reviewing pricing Completing reporting on flow, service and category performance Developing pricing strategies for routes and flows, in peak and off-peak periods and by day of week Reviewing capacity requirements for the service and requesting duplication where necessary, ensuring that when necessary a capacity plan is in place to cope with demand Defining when pricing strategies should be reviewed and reassessed Incorporating market placement in all strategic thinking, with agility to respond to market movement Providing support for other analysts, helping them to identify revenue opportunities, to use our internal systems, compile reports and communicate with stakeholders Deputising for other analysts/managers for cover for annual leave or supporting other areas of the rev man function during peak periods What you'll need: Strong knowledge/background using Microsoft Office (in particular Excel) Previous experience with Revenue Management/Analysis Experience/understanding of the transport industry is advantageous What we offer in return for your hard work and commitment Free Bus & Coach travel for yourself Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner 50% discount for friends and family on full fares on our coach services Life Assurance Company pension Employee Assistance programme Private online GP service National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

As part of the Resourcing team development for National Express, an opportunity now exists for a Volume Recruiter to join our Resourcing function on a fixed term contract for 6 months. Working as part of a fast paced environment, the ideal candidate would be responsible for providing a best in class end-to-end recruitment service for our volume recruitment needs. This role will assist in the delivery of the volume recruitment process for National Express UK divisions, ensuring that all recruitment standards of legislation and NX global/divisional standards are adhered to. You will play an instrumental part in the candidate selection at all stages of application and interview, whilst sourcing suitable talent using all available recruitment tools as well as working with external suppliers. This role will form part of the Resourcing team, and will support recruitment events, assessment days and activity relating to volume recruitment and the broader People Team agenda, as required. This role is an initial 6 month fixed term contract working full time hours, on a hybrid basis although you will be required to work 2 days per week at a company location within the West Midlands. Key Accountabilities To support and administer the candidate attraction process including online advertising, social media and outsourcing, where applicable Manage own workload, re-prioritising when demand is high, maintaining focus on the requirements for volume recruitment Conduct assessments, interviews and other candidate selection related activities using the agreed recruitment process within agreed Service Level Agreements Complete all Applicant Tracking System (ATS) and other recruitment records and reports accurately, and on time e.g. candidate/vacancy records, interview and assessment trackers Interpret and apply HR policies, employment legislation and GDPR legislation to ensure a consistent, best practice approach is adopted Manage candidates on-boarding including offer negotiation and relevant checks, ensuring continuous engagement is maintained Experience and knowledge required Strong experience of recruiting front line roles and ideally experience of volume/mass recruitment Able to manage high volumes at any one time Excellent organisation and time management skills, with the ability to prioritise workload effectively Ability to thrive in a role that demands a positive attitude, flexibility in approach and a real determination to succeed. Ability to build and maintain effective stakeholder relationships Excellent written and presentation skills, confident in representing the brand at recruitment events What we offer in return for your hard work and commitment Free Bus & Coach travel for yourself Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner 50% discount for friends and family on full fares on our coach services A Company pension Life assurance Private online GP service Paid annual leave Exclusive benefits and savings from thousands of the UK's largest retailers and service providers Free access to our award winning Health Bus; providing free and accessible health checks Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing An opportunity to take part in our Cycle to work scheme National Express is proud to be a Disability Committed organisation. We therefore welcome applications from disabled candidates. Please let us know in your application if you have any accessibility needs. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

Join us on the Journey National Express are recruiting two Garage Admin Supervisors to join our team, based at our Stansted location . The successful candidates will have control of the operational deployment to agreed schedules of Stansted City landside and airside operations. Shift Pattern : 4 days on, 4 days off (42 hours per week) What you'll do: Provide first line management in the absence of Operation Support Managers Oversee drivers fitness to work when signing on and throughout the shift as well as covering duties Reporting sickness and absence in line with local procedures Provide first line management under the guidance of Operation Support Managers Managing driver performance and reporting where necessary Monitor and control bus movements via Journey and the radio system Deploying buses to meet SLA and KPIs at all times Maintain radio and telephone communications with the Airside team. Deploy drivers and buses to support Airside operation Monitor bus stops at both the terminal and the car parks The reporting of all incidents and escalating serious incidents to appropriate managers Maintain appropriate and accurate logs of all vehicles, drivers , incidents, washing, cleaning, health and safety and environmental What you'll need: Full category D driving licence and DQC card Computer literate Experience within the bus/coaching industry Understanding of engineering requirements (VOR, Rota, Tyre changes etc) What we offer in return for your hard work and commitment Free Bus & Coach travel for yourself Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner 50% discount for friends and family on full fares on our coach services Life Assurance Company pension Employee Assistance programme Private online GP service National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

We have fantastic opportunities at National Express in the South East for experienced PCV Drivers to join our welcoming and talented team based in Stansted as a Professional Coach Driver. Within the role you will be providing our customers with an outstanding level of service, whilst safely transporting and connecting them across our coach network. Unfortunately we are unable to offer sponsorship for this role What we offer in return for your hard work and commitment: 17.02 per hour Averaging a minimum of 42 hours per week, with the ability to work overtime. 20 days of annual leave plus bank holidays (This increases by a day for each completed calendar year of service to reach a maximum of 25 days. An unsociable hours allowance of 13.50 per shift for all duties that sign on between the hours of 20:00 & 02:00. A weekend work allowance on all duties that start on a Saturday or a Sunday of the hourly rate of 19.12 A night allowance of 15.50 paid for duties that operate over the hours of 02:00 until 03:00. A reduced night allowance of an additional 58p to standard rate of pay for hours worked between 23:00 & 06:00 (example: if a duty signs on at 14:00 and sign off at Midnight, you will get 1 hour at the reduced rate) Please note that Night allowance and Reduced night allowance cannot be used in conjunction with one another Free Bus & Coach travel for yourself Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner 50% discount for friends and family on full fares on our coach services A smart comfortable uniform A Company pension Life Assurance Private online GP service Exclusive benefits and savings from thousands of the UK's largest retailers and service providers Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing An opportunity to take part in our Cycle to work scheme What you'll need A Valid UK PCV licence (Category D) An ability to provide outstanding customer service A flexible approach to working 4 days on and 2 days off within a variable shift pattern. The ability to load and unload passenger luggage All shifts over a 24 hour period are required to be worked. Our extensive training and development programmes include: CPC and continuous training to ensure you keep your hard earned qualifications Free medicals as well as being paid for your time to undertake necessary medicals for CPC renewal In depth route learning and vehicle familiarisation before you hit the road for the first time Company specific training company specific training in defensive driving, disability awareness. National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

National Express have a great opportunity to join our internationally known company as a Mechanical Support ! As a fundamental member of the team your role will involve assisting with the repair of vehicles, ensuring regulations and company standards are continuously met. We have 1 position in Pensnett for enthusiastic and motivated individuals who have the ability to work on their own as well as part of a team. The ideal candidate will have a mechanical interest, with previous experience, a PCV Driving Licence although not essential , the drive to succeed and a passion to get stuck in working days, evenings and nights, which will include weekends as well as Weekday shifts. What you'll do Manage service duties through bus allocations, changeovers and garage plans Carry out routine services including oil changes quickly and efficiently to manufacturer's and specialist standards Conduct road wheel change Repair minor defects as needed Ensure all documentation is maintained according to Company procedures Maintain good housekeeping and conform to Safety, Health, Environment and Fire Regulations We offer a wide range of benefits such as Company pension 21 days annual leave and Bank holidays Free Bus & Coach travel for yourself Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner 50% discount for friends and family on full fares on our coach services Exclusive benefits and savings from thousands of the UK's largest retailers and service providers Free access to our award winning Health Bus; providing free and accessible health checks Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing Private online GP service Endless opportunities to progress and undertake further qualifications and training National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

Join us on the Journey National Express are recruiting an experienced Supplier Relationship Assistant to join our team in Gillingham on a Fixed Term Contract (23 months) . The successful candidate will help deliver profit by hiring of transport provision for sales intended to be subcontracted working with external operators and internal commercial teams to deliver the business strategies. What you'll do: Subcontracting work in a timely and cost effective manner with margin and operator quality in mind Communication with internal stakeholders and all other admin tasks associated with the subcontracting process Checking invoices from external sub contractors and forwarding for approval Subcontracting large events Basic reporting Obtaining prices from operators and recording these on the system Managing subcontracting hire requests Liaising with internal operations teams Chasing driver details for tours and other operational details Ensuring all hires are allocated to the appropriate vehicles, depots or subcontractors Approving invoices from external sub contractors Sharing subcontracting paperwork with operators What you'll need: Previous experience working in an admin role Good communication skills Knowledge of google suite applications or excel Previous experience working in environment of contacting customer or suppliers Analytical skills, the ability to turn data into action, such as interpreting pricing data to enable solid decision making about hiring pricing What we offer in return for your hard work and commitment Free Bus & Coach travel for yourself Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner 50% discount for friends and family on full fares on our coach services Life Assurance Company pension Employee Assistance programme Private online GP service National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

As a Professional Bus Driver with National Express West Midlands, you will be providing the very best customer service, whilst safely transporting our customers across the region. You will be expected to work any 5 days from 7. We do not operate any set days or shift patterns - rest days are set out in advance to let you plan. Your shift can start as early as 3am and finish as late as 2am, although most shifts start later and finish earlier than this. There are a small number of night shifts. Unfortunately we are unable to offer sponsorship for this role Our current opportunities are in the following garages where our teams can't wait to welcome you onboard: Acocks Green Birmingham Central Yardley Wood Perry Barr Walsall Did you know? If you have been driving a PCV vehicle for the last 3 years you can now join us on our highest rate of pay of 18.12 per hour? If you have been driving a PCV vehicle for the last 18 months you can join us on our intermediate rate of pay of 16.23 per hour? What you'll need A Valid Full UK PCV licence (Category D) An ability to provide outstanding customer service To be aged 18 or over What we offer in return for your hard work and commitment 14.83 per hour increasing to 16.23 after 2 years of service and 18.12 after 3 years of service 18.12 per hour if you have been working as PCV driver for last 3 years Guaranteed 35 hours of work per week (overtime available) Free Bus & Coach travel for yourself Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner 50% discount for friends and family on full fares on our coach services A free smart comfortable uniform A Company pension Fully paid CPC training Free licence medicals without loss of pay Life assurance Private online GP service Paid annual leave Exclusive benefits and savings from thousands of the UK's largest retailers and service providers Free access to our award winning Health Bus; providing free and accessible health checks Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing An opportunity to take part in our Cycle to work scheme An opportunity to become a Master Driver A warm invite to join the National Express Sports and Social Club National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

At National Express we work with Stansted Airport to safely move passengers and customers between Airport sites. We have a fantastic opportunity to join our team of expert Bus Drivers. Our drivers are highly respected and provide a safe and reliable service to our passengers. You will be taking passengers and airport personnel between Stansted Airport terminals and the airport car parks. There is no ticket selling as part of this role, working 9 hour shifts with paid breaks, across a 7 day rota, working 4 on 2 off. The service operates 24 hours a day, 365 days a year. Unfortunately we are unable to offer sponsorship for this role Our aim is to provide excellence in all that we do for National Express customers and keep everyone safe - if we can't do it safely, we don't do it. To do this we need the best people and strive to create an environment that motivates and develops our people. What you'll need A Valid UK PCV licence (Category D) An ability to provide outstanding customer service A flexible approach to work, working on a variable shift pattern Our extensive training and development programmes include CPC and continuous training to ensure you keep your hard earned qualifications Free medicals as well as being paid for your time to undertake necessary medicals for CPC renewal In depth vehicle familiarisation before you hit the road for the first time Company specific training company specific training in defensive driving, disability awareness and other company processes and systems What we offer in return for your hard work and commitment 14.54 per hour (an extra 30p per hour for hours worked between 23:00-05:00) Guaranteed 43 hours of work per week (overtime available) and 21 days annual leave Free Bus & Coach travel for yourself Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner 50% discount for friends and family on full fares on our coach services A smart comfortable uniform A Company pension Private online GP service Exclusive benefits and savings from thousands of the UK's largest retailers and service providers Access to our Employee Assistance Programme which includes free counselling and further support to improve your health and wellbeing Endless opportunities for progression within the business Join us on the Journey and apply today National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.