Cloud Nine Incentives

Team Leader Travel Agency - Prizes & Incentives Location: Olney, Buckinghamshire (Office-based) Employment Type : Full-time About Us: Work in travel? Fancy something different? Want a change? We are a leading prize fulfilment agency, specialising in creating unforgettable travel prizes and incentive experiences for global brands such as MasterCard, Pringles and many more. We are based in the charming town of Olney, Buckinghamshire and we pride ourselves on delivering exceptional service and unique, memorable rewards. As our agency grows, we are looking for a talented and driven Team Leader to join us and help manage our travel prize operations. The Role: The role is perfect for someone from a high street / retail background looking for a challenge and to move their career forward. As the Team Leader of our Travel Prizes & Incentives bookings team, you will play a pivotal role in ensuring the smooth running of our prize fulfilment service. You will manage a small, dynamic team and be responsible for coordinating, planning, and delivering exciting travel prizes and incentives to clients. This is a hands-on role with plenty of scope for growth and progression within the company. Key Responsibilities: • Oversee the day-to-day management of the travel prizes & incentives team. • Plan, organise, and execute travel prizes and incentive experiences from start to finish. • Maintain strong relationships with travel providers and suppliers. • Ensure all client and prize winner queries are handled efficiently and professionally. • Manage budgets, timelines, and resources to ensure the seamless delivery of each project. • Continuously seek out opportunities to enhance the quality of our prize offerings. • Provide support, guidance, and leadership to your team, fostering a collaborative work environment. • Assist in business development efforts, identifying areas for growth and improvement. Key Requirements: • Proven experience ideally within Travel Retail backround, Retail Management,Events, or Incentive management. • Excellent organisational skills with the ability to manage multiple projects simultaneously. • Strong leadership and team management abilities. • Exceptional communication and interpersonal skills. • A proactive, problem-solving attitude and a keen eye for detail. • A passion for delivering outstanding customer experiences. • A willingness to take on new challenges and grow with the business. What We Offer: • Competitive salary, based on experience. • Excellent opportunity for career progression within a growing company. • A friendly and supportive working environment in our Olney office. • The chance to work on exciting travel and incentive projects for the world s biggest brands. Benefits: • Starting at £30k, salary based on experience. • Company bonus scheme. • 25 days holiday, plus 3 additional days between Christmas and New Year. • No weekends. • Access to industry discounts. • Childcare and Cycle2Work Vouchers. • Access to an employee benefits platform offering discounts at high street stores, legal and counselling services and much more. If you re passionate about travel, love managing projects, and are eager to lead a talented team, this could be the perfect role for you! We look forward to hearing from you! You may also have experience in the following: Travel Agent, Retail Travel Agent, Branch Manager, Travel Counsellor, Team manager, Events Officer, Events Assistant, Events Coordinator, Events Manager, Team Leader, Conference Coordinator, Marketing Assistant, Marketing Executive, Marketing Officer, Prize management, Customer Service, Incentive Management etc. REF-(Apply online only)