BAP Pharma Ltd

HR Advisor ( Full Time or Part Time ) Location: Marlow, Buckinghamshire (office-based) SL7 1TB Salary: Up to £44,000 pro rata per annum, bonus plan + benefits Contract: Full time or Part Time, Permanent Benefits: Private Medical insurance, Life insurance, Salary Sacrifice Company pension, Sick pay, Flexitime, Free on-site parking, Referral programme, Modern office facilities, Regular social events. The Company BAP Pharma is the fastest-growing, independently owned pharmaceutical clinical trials supply organisation, with specialist divisions in Comparator Sourcing, Secondary Packaging & Labelling and Medicines Access with a global reach. We have facilities in UK, Germany and USA. Our story is one of incredible growth and success, which has culminated in receiving many prestigious awards, such as recognition in Diversity & Inclusion and Social & Environmental, and the continued expansion of our core business operations in UK, Germany and the USA. We are now looking for highly qualified, experienced and passionate professionals who are dedicated to providing unparalleled customer service, to continue to drive our business forward and become a part of our success story. The Role BAP is looking to expand its small HR team to include a new HR Advisor, responsible for providing trusted generalist HR advice. The role will support managers on a variety of HR operational duties. This is a generalist role and would suit a candidate with good experience in operational HR and looking for an employer who can offer greater experiences and exposure in this area. As our HR Advisor your main responsibilities will include: • Recruitment activities (UK and US), including acting as the first point of contact for candidates, liaising and maintaining relationships with third parties; planning and conducting interviews. • Support the onboarding process for new employees; enabling a smooth transition into the business and completing the relevant pre-employment checks. • Advise and support managers on employee relations matters (including absence management, performance and guidance on other HR policies and procedures). • Involvement in absence management and exit arrangements. • Help manage and support company benefits plans. • Contribute to the continuous improvement of HR policies and processes in line with legislative changes and good practices. • Participate in HR projects and initiatives as required. Position Requirements To be successful in this role you must have; • Good HR generalist experience • CIPD qualification (either part or fully qualified) • Ability to handle challenging conversations in a harmonious and professional manner • Proficient organisation and time management skills; ability to multi-task multiple projects and demands • Ability to work independently to a high standard and ensure deadlines are met under pressure. • Good Microsoft Office skills BAP Pharma is committed to enabling a supportive work environment, which is diverse and inclusive and based on mutual respect. We offer comprehensive training and development programmes to employees to enable them to excel in their roles. We provide our team with a platform in which to continually progress and excel and deliver on our promises to our clients. BAP Pharma Promise delivered. Our people are results driven, tenacious and customer focused. If you think you have what it takes to be part of a successful team with an exciting future, please apply today! No agencies please.

Customer Engagement Specialist - Fluent in French Location: Marlow, Buckinghamshire, SL7 1TB Salary: Up to £32,000 subject to experience + bonus plan + benefits Contract: Full time, Permanent Benefits: Private medical insurance, Life insurance, Company pension, Competitive leave, Flexitime, Free on-site parking, Company sick pay, Referral programme and Wellness programme! BAP Pharma is the fastest-growing, independently owned pharmaceutical clinical trials supply organisation, with specialist divisions in Comparator Sourcing, Secondary Packaging & Labelling and Global Storage & Distribution. Our story is one of incredible growth and success, which has culminated in receiving many prestigious awards, such as recognition in Diversity & Inclusion and Social & Environmental, and the continued expansion of our core business operations in UK, Germany and the USA. We are now looking for experienced and passionate professionals who are dedicated to providing unparalleled customer service, to continue to drive our business forward and become a part of our success story. If you think you have what it takes to be part of a successful team with an exciting future, please apply today! The Role: Fluent in French the Customer Engagement Specialist will act as a trusted point of contact for healthcare providers, pharmacists, and international partners, supporting the processing of orders for unlicensed medicines supplied through Early Access and Managed Access Programs. Managing customer enquiries from initial request through to order completion, delivering a responsive, knowledgeable, and efficient service while ensuring all activities align with regulatory requirements and BAP Pharma s ethos of Promise Delivered. Key Responsibilities: • Responding to enquiries within agreed SLAs and ensuring clear, professional communication. • Process customer orders and quotations accurately from initial enquiry through to completion, ensuring compliance with all regulatory, regional, and internal requirements. • Maintain accurate data and documentation throughout the order lifecycle and escalate compliance issues (e.g., complaints, excursions) as required. • Build strong working relationships with internal teams such as Logistics, Quality, Regulatory, and Program Management to ensure smooth order progression. • Support customer account setup, provide guidance on program-specific requirements, and proactively follow up when additional information is needed. • Confidently use internal systems (e.g., SAP) and stay updated on SOPs, training modules, and process changes. • Contribute to continuous improvement by sharing customer feedback and identifying opportunities to streamline processes and enhance the customer experience. Skills & Experience: To be successful in this role you must have; • A level or equivalent. • Advanced fluency in French language • Experience in customer service or customer-facing administrative roles. • Strong written and verbal communication skills. • Strong attention to detail and accuracy in data handling. • Customer-centric mindset with a proactive and solution-focused approach. • Ability to work independently and make sound decisions when required. • Highly organised with strong time-management skills. • Flexible and adaptable to changing customer and program needs. • Previous experience in pharmaceuticals, healthcare, logistics or unlicensed medicines desirable but not essential. BAP Pharma is committed to enabling a supportive work environment, which is diverse and inclusive and based on mutual respect. We offer comprehensive training and development programmes to employees to enable them to excel in their roles. We provide our team with a platform in which to continually progress and excel and deliver on our promises to our clients. BAP Pharma Promise delivered. Our people are results driven, tenacious and customer focused. If you think you have what it takes to be part of a successful team with an exciting future, please apply today! No agencies please.