Leeds Federated Housing Association Ltd

Job Title: Neighbourhood Officer Location: Leeds Salary: £30,371 + Essential Car User Allowance Job Type: Part time, Permanent. 34 hours per week Closing date: 11th August 2025 at midday Interviews Date: 19th August 2025 Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing. The Vacancy: Are you an experienced ASB (Anti-Social Behaviour) Officer looking to broaden your skills and step into a wider housing management role? Or are you a Neighbourhood Officer, looking for your next challenge? Leeds Federated is seeking a dedicated Neighbourhood Officer to join our Area Team. In this role, you'll take ownership of a designated portfolio of homes, acting as the primary point of contact for our customers. This is a great opportunity for someone looking to take the next step in their career. Whether you have solid ASB experience and want to develop your housing management skills, or you're an experienced Neighbourhood Officer ready for a new challenge, we want to hear from you. What you'll do: Act as the main interface between the association and the customers, liaising with colleagues to ensure services are provided effectively Provide support that recognises and responds to the needs of individuals and communities Take ownership of customer enquiries across all channels, ensuring they are resolved efficiently and to a high standard Take prompt and fair action in cases of tenancy breaches, anti-social behaviour, or safeguarding concerns Carry out estate inspections and monitoring communal areas to ensure safety and cleanliness standards Let empty homes within our guidelines of creating sustainable communities Collaborate with internal teams and external agencies to improve community wellbeing Use feedback and performance data to drive service improvements and customer satisfaction. What we're looking for: Proven experience of delivering neighbourhood officer services / managing Anti-Social Behaviour cases as an ASB Officer A confident communicator with a customer-focused mindset Strong track record of completing administrative tasks with high levels of accuracy and attention to detail Able to navigate digital and computer-based systems Comfortable with problem-solving and confident in making informed decisions Committed to continuous improvement and delivering high-quality outcomes Holder of a valid UK driving licence Able to travel and work from various locations as required If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today! We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community. Please click on the APPLY button to be redirected to our careers page to apply for this role. Candidates with the experience or relevant job titles of; Housing Officer, Tenancy Officer, Community Housing Officer, Neighbourhood Housing Manager, may also be considered for this role.

Job Title: Social Value Lead Location: Leeds Salary: £36,602 per annum Job Type: Full-time / Permanent Closing Date: Wednesday 30th July 2025 Interview Date: Monday 11th August 2025 The Company: Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing. About the role: Do you want to work in a role where you can shape projects and support community change? Join us as our Social Value Lead and influence how we invest in and support our communities. You'll engage with colleagues, customer groups, stakeholders, and grant funders to ensure we're achieving the best outcomes for our communities, from securing social value through external contracts and supporting work experience opportunities, to encouraging colleague volunteering. You will also lead on raising awareness of social value and energy efficiency across our customer audience. We're looking for someone who's ready to take ownership of this role and make it their own. You'll bring fresh ideas, curiosity, and the drive to seek out opportunities that will help us deliver even greater outcomes for our customers and communities. You'll be comfortable working proactively and using your initiative to turn plans into action, helping us to grow and strengthen our approach to social value. As part of the role, you'll: Develop a social value framework to ensure all parts of Leeds Federated contribute meaningfully Maximise investment in community projects through contracts, partnerships, and internal resources Work with colleagues to develop measures that demonstrate the positive outcomes we are achieving for our customers and communities Draft and collate information to coordinate the production of the annual ESG report Promote energy efficiency and sustainability initiatives to customers, including running workshops and awareness campaigns Collaborate with local organisations to support training, work experience, and other opportunities for residents Collect and report on social value outcomes to demonstrate the impact of our work Engage with customers, colleagues, and stakeholders to find new opportunities that meet community needs About you: Experience of managing community initiatives and projects Experience or strong interest in social value, community engagement, and/or sustainability Experience of working in a customer facing service role A clear communicator, able to engage effectively with customers and colleagues Understand the importance of social value in housing and community contexts Enthusiastic and motivated, with the confidence to take ownership of the role A Level or equivalent level of education Why Join Us? Flexible working hours and options for home working Healthshield health benefits scheme Enhanced maternity, paternity and adoption pay 30 days holiday (plus bank holidays) Occupational pension scheme Additional Information: We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community. Please click on the APPLY button to be redirected to the company's careers page to apply for this role. Candidates with the experience or relevant job titles of; Senior Social Value Lead, Social Value Coordinator, CSR, Social Value Officer, Social Value and Community Coordinator may also be considered for this role.