Fred. Olsen Ltd
We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges. Position not right for you? Share it with someone you know. Senior IT Support Analyst Reference: SEP Expiry date: 2026-09-:59:00.000 Location: Glasgow Salary: Competitive Benefits: Axa Health Private Medical, Life Assurance, Enhanced Maternity Paternity Pay, Discounted Travel, Cruise Concessions plus retail discounts and cash back incentives through our Boost Benefits scheme. Established in 1963, Fred. Olsen Ltd focuses primarily on the Renewable Energy, Forest Management, Logistics and Travel Sectors. Established and based in the UK, but operating globally, we operate with innovation, service and dependability in mind, and supply a central service function in Finance, HR, IT and Facilities services to the UK companies under our umbrella which include: Fred. Olsen Ltd Fred. Olsen Cruise Lines Fred. Olsen Travel Fred. Olsen Logistics Fred. Olsen Renewables Fred. Olsen Seawind Forrest Estate The Natural Power Consultants KUDO ZX Lidars ZX Measurement Services As a company we have a family culture, our success is anchored in an authentic heritage. Delivering our vision is down to the passion of our people, and we are proud to create opportunities for everyone to thrive and grow. We're looking for aSenior IT Support Analyst to provide visible, business-aware IT support for FO Digital, working as an embedded member of our Cloud, Infrastructure & Service Tower. This is a hands-on role for someone who combines strong technical troubleshooting skills with excellent customer service and a genuine sense of ownership. You'll be a key local point of contact for our US users, helping resolve issues quickly while working closely with our UK and global technology teams, suppliers and specialist partners. You'll play an important role in improving responsiveness, first-time resolution and the overall user experience, while ensuring effective escalation, communication and handovers across time zones. Reporting to the Service Desk Manager, the Senior IT Support Analyst acts as a technical escalation point within the IT Support team, providing advanced support across end-user computing, infrastructure, applications, and cloud services. The role combines hands-on problem resolution with mentoring and knowledge sharing, ensuring high-quality service delivery, operational stability, and continuous improvement. Working closely with Service Desk, Infrastructure, Applications, and business stakeholders, the postholder will drive issue resolution, improve user experience, and support the ongoing transformation of IT services across Fred. Olsen. Duties & Responsibilities: Customer & End-User Support Provide advanced 1st-line and strong 2nd-line IT support. Be a visible local point of ownership for incidents and service requests. Triage, diagnose and resolve issues, keeping users informed throughout. Own issues through to resolution or effective escalation, with clear documentation and handovers. Support onboarding, device setup, access requests and day-to-day workplace technology. Technical Support & Administration Support Windows devices, laptops, mobiles, printers, peripherals and meeting-room technology. Troubleshoot Microsoft 365, including Outlook, Teams, OneDrive, SharePoint and Office. Support endpoint, identity, access and device-management administration within agreed controls. Diagnose VPN, Wi-Fi, connectivity and local network issues, coordinating escalation where required. Provide selected 3rd-line troubleshooting where appropriate. Support Natural Power applications and operational systems, working with application owners and suppliers when required. Follow FO Digital incident, request, problem, change and major-incident processes. Use Halo ITSM effectively for ticket management, prioritisation, knowledge and escalation. Identify recurring issues and contribute to root-cause and problem-management activities. Create and maintain knowledge articles, runbooks and support procedures. Support service transitions, projects, testing and operational readiness. Contribute to service reviews, KPI reporting and improvement plans. Collaboration & Stakeholder Engagement Build trusted relationships with users, managers and local stakeholders. Collaborate with UK Service Desk, Infrastructure, Modern Workplace, Security, Data and Software teams. Provide structured US/UK handovers and coordinate with Network ROI where required. Work with suppliers and specialists while retaining ownership of the user experience. Communicate clearly and in business language during priority incidents. Travel up to 10% as required. Skills & Experience: 4-6 years of progressive IT support experience, including at least 2nd-line support. Strong Windows endpoint and Microsoft 365 troubleshooting skills. Experience with identity and access, endpoint/device management and remote access. Working knowledge of TCP/IP, DNS, DHCP, Wi-Fi and VPN troubleshooting. Experience using an ITSM platform and structured incident, request and change processes. Ability to work independently, prioritise effectively and escalate appropriately. Excellent communication and customer-service skills, with a strong ownership mindset. Experience collaborating across geographically distributed teams and delivering effective handovers. Willingness to travel occasionally to other Natural Power offices. Degree in IT, Computer Science or a related field, or equivalent professional experience. Experience with Microsoft Entra ID, Intune, Active Directory, Azure and endpoint security. Experience in engineering, consultancy, renewable energy or project-based organisations. Halo ITSM or comparable enterprise ITSM experience. Experience coordinating suppliers and supporting business-critical applications. PowerShell or other automation experience. Microsoft, ITIL, CompTIA or equivalent certifications. Attached to this advert you will find a full overview of the fantastic benefits we offer, along with a detailed Job Profile for this position. Fred. Olsen Ltd offers a wide range of exciting employee benefits including but not limited to Axa Health Private Medical, Life Assurance, Enhanced Maternity & Paternity Pay, Discounted Travel, Cruise Concessions plus retail discounts and cash back incentives through our Boost Benefits scheme. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process, please do not hesitate to let us know.
We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges. Position not right for you? Share it with someone you know. Senior IT Support Analyst Reference: SEP Expiry date: 2026-09-:59:00.000 Location: Glasgow Salary: Competitive Benefits: Axa Health Private Medical, Life Assurance, Enhanced Maternity Paternity Pay, Discounted Travel, Cruise Concessions plus retail discounts and cash back incentives through our Boost Benefits scheme. Established in 1963, Fred. Olsen Ltd focuses primarily on the Renewable Energy, Forest Management, Logistics and Travel Sectors. Established and based in the UK, but operating globally, we operate with innovation, service and dependability in mind, and supply a central service function in Finance, HR, IT and Facilities services to the UK companies under our umbrella which include: Fred. Olsen Ltd Fred. Olsen Cruise Lines Fred. Olsen Travel Fred. Olsen Logistics Fred. Olsen Renewables Fred. Olsen Seawind Forrest Estate The Natural Power Consultants KUDO ZX Lidars ZX Measurement Services As a company we have a family culture, our success is anchored in an authentic heritage. Delivering our vision is down to the passion of our people, and we are proud to create opportunities for everyone to thrive and grow. We're looking for aSenior IT Support Analyst to provide visible, business-aware IT support for FO Digital, working as an embedded member of our Cloud, Infrastructure & Service Tower. This is a hands-on role for someone who combines strong technical troubleshooting skills with excellent customer service and a genuine sense of ownership. You'll be a key local point of contact for our US users, helping resolve issues quickly while working closely with our UK and global technology teams, suppliers and specialist partners. You'll play an important role in improving responsiveness, first-time resolution and the overall user experience, while ensuring effective escalation, communication and handovers across time zones. Reporting to the Service Desk Manager, the Senior IT Support Analyst acts as a technical escalation point within the IT Support team, providing advanced support across end-user computing, infrastructure, applications, and cloud services. The role combines hands-on problem resolution with mentoring and knowledge sharing, ensuring high-quality service delivery, operational stability, and continuous improvement. Working closely with Service Desk, Infrastructure, Applications, and business stakeholders, the postholder will drive issue resolution, improve user experience, and support the ongoing transformation of IT services across Fred. Olsen. Duties & Responsibilities: Customer & End-User Support Provide advanced 1st-line and strong 2nd-line IT support. Be a visible local point of ownership for incidents and service requests. Triage, diagnose and resolve issues, keeping users informed throughout. Own issues through to resolution or effective escalation, with clear documentation and handovers. Support onboarding, device setup, access requests and day-to-day workplace technology. Technical Support & Administration Support Windows devices, laptops, mobiles, printers, peripherals and meeting-room technology. Troubleshoot Microsoft 365, including Outlook, Teams, OneDrive, SharePoint and Office. Support endpoint, identity, access and device-management administration within agreed controls. Diagnose VPN, Wi-Fi, connectivity and local network issues, coordinating escalation where required. Provide selected 3rd-line troubleshooting where appropriate. Support Natural Power applications and operational systems, working with application owners and suppliers when required. Follow FO Digital incident, request, problem, change and major-incident processes. Use Halo ITSM effectively for ticket management, prioritisation, knowledge and escalation. Identify recurring issues and contribute to root-cause and problem-management activities. Create and maintain knowledge articles, runbooks and support procedures. Support service transitions, projects, testing and operational readiness. Contribute to service reviews, KPI reporting and improvement plans. Collaboration & Stakeholder Engagement Build trusted relationships with users, managers and local stakeholders. Collaborate with UK Service Desk, Infrastructure, Modern Workplace, Security, Data and Software teams. Provide structured US/UK handovers and coordinate with Network ROI where required. Work with suppliers and specialists while retaining ownership of the user experience. Communicate clearly and in business language during priority incidents. Travel up to 10% as required. Skills & Experience: 4-6 years of progressive IT support experience, including at least 2nd-line support. Strong Windows endpoint and Microsoft 365 troubleshooting skills. Experience with identity and access, endpoint/device management and remote access. Working knowledge of TCP/IP, DNS, DHCP, Wi-Fi and VPN troubleshooting. Experience using an ITSM platform and structured incident, request and change processes. Ability to work independently, prioritise effectively and escalate appropriately. Excellent communication and customer-service skills, with a strong ownership mindset. Experience collaborating across geographically distributed teams and delivering effective handovers. Willingness to travel occasionally to other Natural Power offices. Degree in IT, Computer Science or a related field, or equivalent professional experience. Experience with Microsoft Entra ID, Intune, Active Directory, Azure and endpoint security. Experience in engineering, consultancy, renewable energy or project-based organisations. Halo ITSM or comparable enterprise ITSM experience. Experience coordinating suppliers and supporting business-critical applications. PowerShell or other automation experience. Microsoft, ITIL, CompTIA or equivalent certifications. Attached to this advert you will find a full overview of the fantastic benefits we offer, along with a detailed Job Profile for this position. Fred. Olsen Ltd offers a wide range of exciting employee benefits including but not limited to Axa Health Private Medical, Life Assurance, Enhanced Maternity & Paternity Pay, Discounted Travel, Cruise Concessions plus retail discounts and cash back incentives through our Boost Benefits scheme. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process, please do not hesitate to let us know.
Fred. Olsen Ltd
We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges. Position not right for you? Share it with someone you know. Established in 1963, Fred. Olsen Ltd focuses primarily on the Renewable Energy, Forest Management, Logistics and Travel Sectors. Established and based in the UK, but operating globally, we operate with innovation, service and dependability in mind, and supply a central service function in Finance, HR, IT and Facilities services to the UK companies under our umbrella which include: The Natural Power Consultants ZX Lidars ZX Measurement Services As a company we have a family culture, our success is anchored in an authentic heritage. Delivering our vision is down to the passion of our people, and we are proud to create opportunities for everyone to thrive and grow. We are seeking a Cloud Platform Lead to play a pivotal role in shaping and delivering Fred. Olsen Digital's cloud transformation. Operating within our Platform & Cloud Tower, you will lead, design and engineer a secure, scalable, and cost-efficient Cloud platforms that underpin all business services. This is a technical leadership role where you will define engineering standards, build cloud landing zones, and embed automation, resilience, and DevOps practices to accelerate our transition to a platform-led operating model. Working as part of our One Service Tower model, you will collaborate across service domains to enable consistent, high-quality technology services for all group businesses. You will drive best practice in cloud security, governance, and cost optimisation, while supporting modernisation of applications and infrastructure. This is a unique opportunity to lead from the front-moving the organisation from reactive infrastructure management to a mature, engineering-led cloud platform that enables innovation, reliability, and sustainable growth. The role can be based from our Ipswich or Glasgow location. Purpose of Role To act as the senior technical authority for cloud engineering across FO Digital, designing, building, and evolving a secure, scalable, and cost-efficient Azure-based platform that underpins all service towers and enables business growth. The role is central to delivering the cloud transformation and platform-first strategy, ensuring engineering standards, automation, and governance are embedded across Infrastructure & Service. Role Context (Aligned to Tower Model) Sits within Platform & Cloud Tower - accountable for Azure, hosting, platform engineering, and automation Provides deep technical capability supporting: Cloud landing zones, automation, and operational readiness Platform modernisation and infrastructure-as-code FinOps and cost governance integration Enables delivery of: Secure, reliable, scalable technology services across all FO businesses Design and implement Azure cloud platforms, landing zones, and reference architectures Define and enforce engineering standards for: Resilience, scalability, security, and performance Lead adoption of: Infrastructure as Code (IaC) Platform automation and DevOps practices Partner with architecture/governance forums to ensure alignment to enterprise guardrails Lead engineering delivery of cloud migration and modernisation initiatives Support transition from legacy/on-prem infrastructure to hybrid/cloud-first models Collaborate with: Applications teams (modernisation) Infrastructure teams (decommission / hybrid integration) Cross-Tower Enablement Act as the platform enabler across all service towers: Service Desk: Improve automation, monitoring, and resolution capability (shift-left) Modern Workplace: Ensure identity, endpoint, and collaboration services integrate into cloud platform Infrastructure & Network: Define hybrid connectivity, resilience, and DR patterns Applications & Data: Provide scalable hosting and data platform foundations Supports the end-to-end service model and shared accountability across towers Ensure cloud platforms are secure by design and aligned to ISO27001 / Cyber Essentials Embed: Identity and access controls Patching, vulnerability management, and monitoring Work with security stakeholders to enforce governance and audit readiness Work alongside FinOps capability to: Embed cost visibility and optimisation into platform design Drive: Business-aligned cost transparency Service Reliability & Operational Readiness Ensure all cloud services are: Fully supportable (aligned to ITSM / Halo) Monitored, documented, and resilient Define: Runbooks, alerting, and operational standards Support major incident resolution and root cause analysis Lead adoption of: Automation, AI-enabled operations, and platform tooling Identify opportunities to: Reduce operational toil Increase platform reuse and standardisation Supports continuous improvement and platform-led delivery model Key Performance Indicators (KPIs) Platform availability, resilience, and performance Security compliance / vulnerability metrics Reduction in incidents linked to platform issues Adoption of platform services across towers Person Specification - Experience (Essential) Strong experience designing and engineering Azure cloud platforms Proven delivery of cloud transformation / migration programmes Experience with: Infrastructure as Code (Terraform, Bicep, ARM, etc.) CI/CD pipelines and DevOps practices Strong understanding of: Networking, identity (Entra ID), and security in cloud environments Experience working in: ITIL-aligned service organisations Experience with FinOps and cost optimisation practices Exposure to multi-entity / shared service models Experience supporting data platforms and analytics workloads Qualifications Azure certifications (e.g. AZ-104, AZ-305 or equivalent) ITIL v4 Foundation (or working towards) Behavioural Expectations (Aligned to FO Digital Values & Model) One Service Mindset Think beyond tower boundaries and optimise for end-to-end service outcomes Ownership & Accountability Take ownership of platform quality, standards, and outcomes Simplicity & Standardisation Drive reduction in complexity through standard platforms and reusable patterns Work across towers to enable delivery and remove friction Embed a culture of automation, learning, and optimisation Success Profile (First 6-12 Months) Cloud platform (Azure) stabilised and baseline architecture defined Landing zones, governance, and security controls implemented FinOps controls established and visible Clear platform standards adopted across towers Measurable improvement in provisioning speed and reliability Strategic Impact This role is critical to: Delivering the platform-led cloud transformation Enabling scalable services across all FO businesses Driving cost control, resilience, and innovation Moving the organisation from reactive infrastructure to engineered platform capability Fred. Olsen Ltd offers a wide range of exciting employee benefits including but not limited to Axa Health Private Medical, Life Assurance, Enhanced Maternity & Paternity Pay, Discounted Travel, Cruise Concessions plus retail discounts and cash back incentives through our Boost Benefits scheme. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process, please do not hesitate to let us know.
We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges. Position not right for you? Share it with someone you know. Established in 1963, Fred. Olsen Ltd focuses primarily on the Renewable Energy, Forest Management, Logistics and Travel Sectors. Established and based in the UK, but operating globally, we operate with innovation, service and dependability in mind, and supply a central service function in Finance, HR, IT and Facilities services to the UK companies under our umbrella which include: The Natural Power Consultants ZX Lidars ZX Measurement Services As a company we have a family culture, our success is anchored in an authentic heritage. Delivering our vision is down to the passion of our people, and we are proud to create opportunities for everyone to thrive and grow. We are seeking a Cloud Platform Lead to play a pivotal role in shaping and delivering Fred. Olsen Digital's cloud transformation. Operating within our Platform & Cloud Tower, you will lead, design and engineer a secure, scalable, and cost-efficient Cloud platforms that underpin all business services. This is a technical leadership role where you will define engineering standards, build cloud landing zones, and embed automation, resilience, and DevOps practices to accelerate our transition to a platform-led operating model. Working as part of our One Service Tower model, you will collaborate across service domains to enable consistent, high-quality technology services for all group businesses. You will drive best practice in cloud security, governance, and cost optimisation, while supporting modernisation of applications and infrastructure. This is a unique opportunity to lead from the front-moving the organisation from reactive infrastructure management to a mature, engineering-led cloud platform that enables innovation, reliability, and sustainable growth. The role can be based from our Ipswich or Glasgow location. Purpose of Role To act as the senior technical authority for cloud engineering across FO Digital, designing, building, and evolving a secure, scalable, and cost-efficient Azure-based platform that underpins all service towers and enables business growth. The role is central to delivering the cloud transformation and platform-first strategy, ensuring engineering standards, automation, and governance are embedded across Infrastructure & Service. Role Context (Aligned to Tower Model) Sits within Platform & Cloud Tower - accountable for Azure, hosting, platform engineering, and automation Provides deep technical capability supporting: Cloud landing zones, automation, and operational readiness Platform modernisation and infrastructure-as-code FinOps and cost governance integration Enables delivery of: Secure, reliable, scalable technology services across all FO businesses Design and implement Azure cloud platforms, landing zones, and reference architectures Define and enforce engineering standards for: Resilience, scalability, security, and performance Lead adoption of: Infrastructure as Code (IaC) Platform automation and DevOps practices Partner with architecture/governance forums to ensure alignment to enterprise guardrails Lead engineering delivery of cloud migration and modernisation initiatives Support transition from legacy/on-prem infrastructure to hybrid/cloud-first models Collaborate with: Applications teams (modernisation) Infrastructure teams (decommission / hybrid integration) Cross-Tower Enablement Act as the platform enabler across all service towers: Service Desk: Improve automation, monitoring, and resolution capability (shift-left) Modern Workplace: Ensure identity, endpoint, and collaboration services integrate into cloud platform Infrastructure & Network: Define hybrid connectivity, resilience, and DR patterns Applications & Data: Provide scalable hosting and data platform foundations Supports the end-to-end service model and shared accountability across towers Ensure cloud platforms are secure by design and aligned to ISO27001 / Cyber Essentials Embed: Identity and access controls Patching, vulnerability management, and monitoring Work with security stakeholders to enforce governance and audit readiness Work alongside FinOps capability to: Embed cost visibility and optimisation into platform design Drive: Business-aligned cost transparency Service Reliability & Operational Readiness Ensure all cloud services are: Fully supportable (aligned to ITSM / Halo) Monitored, documented, and resilient Define: Runbooks, alerting, and operational standards Support major incident resolution and root cause analysis Lead adoption of: Automation, AI-enabled operations, and platform tooling Identify opportunities to: Reduce operational toil Increase platform reuse and standardisation Supports continuous improvement and platform-led delivery model Key Performance Indicators (KPIs) Platform availability, resilience, and performance Security compliance / vulnerability metrics Reduction in incidents linked to platform issues Adoption of platform services across towers Person Specification - Experience (Essential) Strong experience designing and engineering Azure cloud platforms Proven delivery of cloud transformation / migration programmes Experience with: Infrastructure as Code (Terraform, Bicep, ARM, etc.) CI/CD pipelines and DevOps practices Strong understanding of: Networking, identity (Entra ID), and security in cloud environments Experience working in: ITIL-aligned service organisations Experience with FinOps and cost optimisation practices Exposure to multi-entity / shared service models Experience supporting data platforms and analytics workloads Qualifications Azure certifications (e.g. AZ-104, AZ-305 or equivalent) ITIL v4 Foundation (or working towards) Behavioural Expectations (Aligned to FO Digital Values & Model) One Service Mindset Think beyond tower boundaries and optimise for end-to-end service outcomes Ownership & Accountability Take ownership of platform quality, standards, and outcomes Simplicity & Standardisation Drive reduction in complexity through standard platforms and reusable patterns Work across towers to enable delivery and remove friction Embed a culture of automation, learning, and optimisation Success Profile (First 6-12 Months) Cloud platform (Azure) stabilised and baseline architecture defined Landing zones, governance, and security controls implemented FinOps controls established and visible Clear platform standards adopted across towers Measurable improvement in provisioning speed and reliability Strategic Impact This role is critical to: Delivering the platform-led cloud transformation Enabling scalable services across all FO businesses Driving cost control, resilience, and innovation Moving the organisation from reactive infrastructure to engineered platform capability Fred. Olsen Ltd offers a wide range of exciting employee benefits including but not limited to Axa Health Private Medical, Life Assurance, Enhanced Maternity & Paternity Pay, Discounted Travel, Cruise Concessions plus retail discounts and cash back incentives through our Boost Benefits scheme. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process, please do not hesitate to let us know.