Swissport

Senior Manager, Global Operations- Engineering, Senior Manager, Global Operations - Cargo Location: Madrid (Hybrid) OR United Kingdom (Remote) About Swissport We are a global leader in sustainable and responsible airport services provision, renowned for our unwavering commitment to safety, operational excellence, and exceptional service, shaping a future where air travel thrives on reliability, efficiency, and experience. In 2023, with the support of more than 60,000 colleagues, Swissport provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4.7 million tons of air freight at 115 cargo centres. Across a global network that is unparalleled in the industry, Swissport served airlines at 286 airports in 44 countries across six continents. The culture of Swissport is shaped by our corporate values, which guide our actions and decision-making processes. These values are at the core of our culture, shaping our business and underpinning our commitment to measuring our impact. They capture the essence of who we are at Swissport and help us deliver value across the entire company. "Show You Care" underlines that our actions are perceived and valued from the perspective of the people around us. So, whatever we do, we do it purposefully and consciously, taking in the perspective of our colleagues, customers, and passengers. "Doing the right things" means that we do the things that are valuable to our colleagues, customers, and passengers. We are trained to do this safely and trusted to do the right thing in any given situation. "Win as a Team" highlights the importance of teamwork. Either we win as a team, or we fall as individuals. Together, we can surpass ourselves and handle any situation. These values capture the essence of who we are and our unwavering commitment to excellence, and give actionable guidance for individual behaviour of employees, leaders, and executives, serving as a compass for how to act and deliver. Job Summary Senior Manager, Engineering, Swissport Global Operations - Cargo leads the design, planning, and execution of engineering projects focused on material handling systems and infrastructure improvements within Swissport's global air cargo operations. This role ensures that all projects support the strategic objectives of efficiency, safety, and service quality across cargo warehouse facilities. The successful candidate will act as a technical subject matter expert and project leader, collaborating with global and local stakeholders-including engineering teams, IT, operations, procurement, suppliers, and regulatory bodies-to deliver scalable and innovative facility upgrades and equipment installations. Your Responsibilities: Engineering Project Leadership Lead the end-to-end delivery of engineering projects involving the design and installation of material handling systems (e.g., conveyors, ULD systems, automated sorting). Plan and manage infrastructure improvements in air cargo terminals, including layout optimization, structural upgrades, and energy efficiency enhancements. Develop and maintain project scopes, timelines, budgets, and resource plans aligned with corporate strategy. Technical Design and Standardization Serve as the engineering subject matter expert for cargo handling infrastructure, ensuring technical compliance with global standards and local regulations. Standardize the design and specifications of equipment and layouts across Swissport cargo facilities. Continuously assess new technologies and process innovations for their applicability and value in air cargo operations. Cross-Functional Collaboration Work with operations, commercial, procurement, IT, and finance teams to ensure engineering projects meet business and operational needs. Coordinate with suppliers, contractors, and consultants for engineering studies, system installations, and commissioning activities. Support local Swissport teams with technical expertise and project implementation guidance. Project Governance and Compliance Prepare and present business cases and capital expenditure proposals for engineering projects. Ensure that all projects comply with health, safety, and environmental standards, especially regarding materials handling and cargo flow. Lead risk assessments and mitigation planning related to infrastructure and systems upgrades. Performance and Quality Management Define and monitor key performance indicators (KPIs) for engineering projects. Identify and implement improvements that drive warehouse throughput, reduce downtime, and enhance cargo handling safety and accuracy. Support operational audits and site reviews to assess the effectiveness of infrastructure solutions. Qualifications and Competencies Bachelor's degree or higher in Mechanical, Industrial, Civil, or Systems Engineering; a Master's degree or PMP certification is a plus. 5+ years of experience in engineering project management, preferably in logistics, cargo handling, or airport infrastructure. Proven experience designing and managing installations of material handling systems and facility upgrades. Strong understanding of air cargo operations, including safety and compliance requirements. Proficiency in engineering design tools (e.g., AutoCAD, SolidWorks) and project management software (e.g., MS Project, Primavera). Excellent analytical, problem-solving, and decision-making skills. Ability to manage stakeholders and influence decisions across functions and cultures. Fluent in English; additional languages are advantageous. Willingness to travel globally (up to 50 %). We offer you a permanent position in the exciting and varied working environment of air cargo and ground handling. You'll be part of a dynamic and friendly team with flat hierarchies. Your next step If you are looking for this key position in The Global Ops Team at a growing and changing international group that is headquartered in Zurich, we invite you to apply. When you do, please send your resume in English via the Apply button. Due to the high volume of applications we receive, we are unfortunately unable to respond personally to every candidate. If you do not hear from us, please understand that we have decided to move forward with another candidate at this time. We truly appreciate your interest in the role and the time you took to apply. Equal Employment Opportunity Statement Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions based on any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

Accountant (m/f/d) Employment: 100% Location: Frankfurt Airport (Cargo City South) with Home Office Option About Swissport We are a global leader in sustainable and responsible airport services provision, renowned for our unwavering commitment to safety, operational excellence, and exceptional service, shaping a future where air travel thrives on reliability, efficiency, and experience. In 2023, with the support of more than 60,000 colleagues, Swissport provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4.7 million tons of air freight at 115 cargo centres. Across a global network that is unparalleled in the industry, Swissport served airlines at 286 airports in 44 countries across six continents. The culture of Swissport is shaped by our corporate values, which guide our actions and decision-making processes. These values are at the core of our culture, shaping our business and underpinning our commitment to measuring our impact. They capture the essence of who we are at Swissport and help us deliver value across the entire company. "Show You Care" underlines that our actions are perceived and valued from the perspective of the people around us. So, whatever we do, we do it purposefully and consciously, taking in the perspective of our colleagues, customers, and passengers. "Doing the right things" means that we do the things that are valuable to our colleagues, customers, and passengers. We are trained to do this safely and trusted to do the right thing in any given situation. "Win as a Team" highlights the importance of teamwork. Either we win as a team, or we fall as individuals. Together, we can surpass ourselves and handle any situation. These values capture the essence of who we are and our unwavering commitment to excellence, and give actionable guidance for individual behaviour of employees, leaders, and executives, serving as a compass for how to act and deliver. Your Responsibilities: Accurate posting of bank statements and accounts payable transactions Support in the preparation and submission of VAT returns Booking of travel expenses in accordance with company policies Posting of accrual-related business transactions Initial experience in accounts receivable management is a plus Contribution to monthly and quarterly reporting processes (experience desirable) Assistance with the implementation of a new data room and digital documentation structure Active support in establishing and optimizing digital processes within the accounting department Your Profile: Completed commercial apprenticeship (e.g., Kaufmännische Ausbildung ) 2-5 years of professional experience in finance and accounting Confident handling of bank postings and accounts payable processes Experience in accruals and general ledger postings Ideally, initial exposure to accounts receivable processes and reporting Reliable, detail-oriented, and structured working style Comfortable working in a dynamic, team-oriented environment Strong interest in digital transformation and process improvement We offer you a permanent position in the exciting and varied working environment of air cargo and ground handling. You'll be part of a dynamic and friendly team with flat hierarchies. Your attractive workplace is located in Cargo City South at Frankfurt Airport, with the flexibility of working from home. Your next step If you are looking for this key position in Accountant (m/f/d) at a growing and changing international group that is headquartered in Zurich, we invite you to apply. When you do, please send your resume in English via the Apply button. Due to the high volume of applications we receive, we are unfortunately unable to respond personally to every candidate. If you do not hear from us, please understand that we have decided to move forward with another candidate at this time. We truly appreciate your interest in the role and the time you took to apply. Equal Employment Opportunity Statement Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions based on any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

Overview TheCustomer Supervisor-Lufthansa is an operational frontline critical role where you will have delegated responsibility for front-line customer service team members. You will be responsible for coordinating a variety of factors, across several areas of the Passenger team, including, check-in, boarding gate, airport lounges where applicable, passenger meet and greet and mishandled baggage and PRM handling where applicable.You will be responsible for coordinating a variety of factors, from allocating team members on shift, overseeing the safe on time departure of aircraft and holding team members accountable for their actions.You will be responsible for leading, motivating, engaging and inspiring all team members to ensure the delilivery of great customer experiences in line with Swissport procedures, policies and brand values. Responsibilities JOB RESPONSIBILITIES The following responsibilities are associated with this job role: Lead by example in order to ensure we deliver consistently great customer experiences at every touchpoint. Ensure available resources are used to the optimum level (monitor and control overtime payments). Support and identify training needs and where required train, coach and mentor the team. Create & maintain a progressive, open feedback culture by managing the performance of employees. Ensure the strict implementation of the Customer Services budget. Resolve all customer service challenges in a timely manner and assist in negotiations with new customers. Strict implementation of Passenger Service budget such as overtime spend and sickness policy. Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience. Ensure all safety and security processes and procedures are always complied with. Ensure Compliance with all Uniform & PPE Requirements. Hold Team Briefings. Conduct and provide team feedback as and when needed. Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities. Coordinate return to work paperwork for sick team members. Conduct and complete QHSE inspections and audits as required. Effectively work with station managers to support the reduction of attrition in the workplace. Ensure good daily communication with the airport authorities and to achieve our airport AOL goals. Complete other duties as assigned LEADERSHIP QUALITIES To provide professional day to day leadership to a team, ensuring the highest standards of health and safety, quality, customer service and security are met and maintained. Must demonstrate a personal commitment to rigorously enforcing appropriate standards of health, safety and security, in order to ensure performance improves year on year. To actively manage your team members ensuring that every member receives timely, appropriate feedback, in order to improve day to day performance and behaviour. To act as a role model to staff, by tackling poor performance/slash misconduct whenever it occurs. To take a pro-active approach to support the operation to best effect in all cases. To take personal responsibility to ensure that the team delivers the appropriate service to the same high standards on every occasion, in order to reduce health and safety incidents and always provide a consistent service to customers. Communicate and collaborate to engage others. Create transparency to drive results. KEY PERFORMANCE INDICATORS Health and Safety Accuracy of travel document checks Airline KPI's Safe and on time performance Roster vs Timesheet allowance (breaks and team members leaving on time) ESSENTIAL SKILLS You will have the ability to accept and embrace change as a constant and unpredictable feature of your working environment. Can communicate clearly with your people to help them understand SwissportWestern Europedirection. Be able to build positive and trusting relationships. Be open to different opinions and seek acollaborativeapproach. Embrace an ideas culture to enable teams to create an agile edge. Promoteflexibility, adaptability and agility in order to enable contingency time. Demonstrateasense of urgencyand the desire toimprovethe delivery of services and acommitment to continuousimprovement. Personal and professional integrity of the highest order Excellent organisational abilities, attention to detail, able to prioritise workloads and work effectively to deadlines in afast-pacedcomplexenvironment. Qualifications QUALIFICATIONS AND COMPETENCIES Experience working in aviation, ideally in an airside operational role. Flexible to work on various shifts (days, evening, nights, weekends, and holidays) To have undertaken or be prepared to undertake active supervision within three months of being appointed into role Fluent spoken and written English (additional languages beneficial) A desire to lead and develop other teams and team members.

Overview Customer Services Airport Team Manager Location: Heathrow Airport The Airport Team Manager is a key operational leadership position within Swissport UK&I Station Structures, reporting to the Swissport Station Manager or Head of Department. They will be responsible for all daily operations and operational delivery at the airport. Day to day, you will be responsible for motivating and engaging staff to ensure the delivery of customer airline targets while complying with all company and customer procedures, policies, and brand values. You will be responsible for ensuring safe, profitable, high-quality performance in accordance with customer expectations, corporate objectives, strategy, and plans. You will also provide leadership and guidance to staff across a diverse workforce. This role involves overseeing the day-to-day operational excellence of the Swissport Teams across the station, benchmarked against the Swissport Leadership Competencies including Leading and Facilitating Change, Applying Commercial Acumen, Coaching and Developing Others, Making Decisions, Managing Performance for Success, and Executing and Getting Results. Responsibilities The following responsibilities are associated with this job role: Safety Leadership Ensure all employees comply with company rules, procedures, and health and safety guidelines. Implement and monitor the local emergency plan. Use active supervision to influence employee behaviour and improve culture. P&L Management Ensure labour to revenue targets are met as per station requirements. Maximise profits and maintain effective cost control. Manage station attendance and absenteeism in line with cost control measures. Leadership and Stakeholder Management Establish strong leadership with supervisory staff through excellent communication skills and a positive work environment. Experience in project management and change management. Manage teams and people management processes. Participate in internal and external meetings as required. Solve conflicts and take appropriate actions. Build relationships with Trade Union Representatives or employee representatives. Quality Focus, Service Delivery, and Operational Efficiency Plan resources efficiently (manpower, equipment) with the planning department. Coordinate operations with station management to ensure resources are available for high standards. Monitor and control performance KPIs related to Airside Activities, maintaining policies and procedures. Business Growth and Strategy Identify and act on opportunities and challenges to maximize business potential. Challenge operational status quo for improved performance and growth. Develop and enhance customer relationships at an operational level, ensuring new business or renewals support P+L objectives. Relationship Builder Build trust within the business, especially with the Head of Department and Business Unit Heads, as well as central support functions. Identify and develop future team leaders. Encourage employees to develop business acumen. Maintain close relationships with customers, trade unions, and regulatory bodies. Promote a customer-centric culture, understanding customer needs and creating value. Embed customer knowledge and product information across airport teams. Qualifications Effective communication skills to help teams understand Swissport UK&I's direction and build trust. Ability to build positive relationships and seek collaborative approaches. Openness to different opinions and ideas. Promote flexibility, adaptability, and agility. Sense of urgency and commitment to continuous improvement. High personal and professional integrity. Excellent organizational skills, attention to detail, and ability to prioritize in a fast-paced environment. Strong knowledge of business management principles, financial concepts, and key drivers of profitability and operational performance. Minimum of 3 years' experience with significant P&L accountability and leading large teams. Fluent in spoken and written English. The list is not exhaustive and may vary depending on location and customer requirements. ESSENTIAL SKILLS Ability to accept and embrace change as a constant feature of the work environment. Lead by example and set a positive tone for the team.

Overview ROLE SUMMARY The Operations Supervisor is a critical frontline operational role where you will have responsibility for the safe airside operation and our front-line team members. You will be responsible for leading, motivating, engaging, and inspiring all team members to ensure the delivery in line with Swissport procedures, policies, and brand values. Responsibilities JOB RESPONSIBILITIES The following responsibilities are associated with this job role: Supervise/allocate tasks including reporting absences and overtime. Plan and deploy resources to ensure customer and operational requirements are met. Ensure compliance with all Swissport corporate safety and security procedures to meet/exceed regulatory standards and deliver the desired customer service experience. Maintain up-to-date manuals and documentation. Build and maintain relationships with customers and airport authorities. Ensure compliance with Swissport's SOPs and policies. Ensure maximum efficiency in the operation/turnaround of inbound and outbound flights. Responsible for maintenance of assigned equipment and materials. Contribute/assist with local emergency plans. Make operational decisions with the operational plan. Ensure that staff are adequately trained, motivated, and communicated with. Coordinate operational issues between dispatchers, airlines, and flight crew members including delay management and diversions. Monitor and ensure that all Swissport departmental standard operational procedures (SOPs) are followed accordingly. Ensure the overall supervision and quality of the dispatch release, flight following, and operational control processes. Quality control and monitoring of flight files, messaging systems, SITA, and issue loadsheets and LIRFs. Coordinate with all internal departments, line management, CLC, other service providers, and airlines when required. Create operational reports. Attend and investigate any incidents/accidents. Look after ad-hoc handling requests, communicating information to other airport agencies, and dealing with the business development team. Ensure FSC data is entered accurately, and flights are closed in a timely manner, ensuring cleaning services match what has been entered in FMS GHS. Ensure correct Flight File Management and Supervision of flight files, ensuring daily checks and audits on W&B, flight file documentation, and load-sheet documentation are signed off, accurate, and complete by authorized personnel. Ensure compliance with the Triple AAA documentation processes, along with sign-offs and documented audit processes. Ensure that any dispatcher assigned to a flight or airline is suitably authorized/qualified/licensed to carry out W&B/load-sheets/AAA for respective aircraft and airlines. Handle commercially/contractually sensitive information related to airlines charges, ad-hoc handling rates, and services. Ensure the safe and secure handling of cash/credit card transactions in line with company procedures. Be the critical communications link between the station, the airlines, and the airport authority, as well as all legal and jurisdictional bodies, such as the CAA, HSA, Airport Police, and Dept of Transport. Control and allocate responsibilities of labor and resources on a day-to-day basis. LEADERSHIP QUALITIES Provide professional day-to-day leadership to a team, ensuring the highest standards of health and safety, quality, customer service, and security are met and maintained. Demonstrate a personal commitment to rigorously enforcing appropriate standards of health, safety, and security to ensure performance improves year on year. Actively manage your team members, ensuring that every member receives timely, appropriate feedback to improve day-to-day performance and behavior. Act as a role model to staff by tackling poor performance/misconduct whenever it occurs. Take a pro-active approach to support the operation to best effect in all cases. Take personal responsibility to ensure that the team delivers the appropriate service to the same high standards on every occasion, to reduce health and safety incidents and always provide a consistent service to customers. Communicate and collaborate to engage others. Create transparency to drive results. KEY PERFORMANCE INDICATORS Agreed customer standards for the provision of operations will be maintained within budget/forecast labor cost targets. Lateness, absenteeism, and staff turnover actively managed within agreed local limits. Uniform standards and presentation consistently maintained in line with Company policy. Maintenance of good customer and employee relations, disciplinary issues, and level of complaints attributed to the shift. Consistent accuracy and completeness of paperwork within time scales and standards set by local management. Completion of Operations audits and follow-up to be completed every winter and summer season. Completion of formal staff appraisals for all staff. ESSENTIAL SKILLS Ability to accept and embrace change as a constant and unpredictable feature of your working environment. Can communicate clearly with your people to help them understand Swissport Western Europe direction. Build positive and trusting relationships. Open to different opinions and seek a collaborative approach. Embrace an ideas culture to enable teams to create an agile edge. Promote flexibility, adaptability, and agility to enable contingency time. Demonstrate a sense of urgency and the desire to improve the delivery of services and a commitment to continuous improvement. Personal and professional integrity of the highest order. Excellent organizational abilities, attention to detail, able to prioritize workloads and work effectively to deadlines in a fast-paced complex environment. Qualifications QUALIFICATIONS AND COMPETENCIES A minimum of three GCSEs or equivalent. Flexible to work a variety of shifts (days, evenings, nights, weekends, and public holidays). Ability to speak and understand the English language. Ability to travel to the airport at times when public transport is not available. Ability to follow processes and procedures and apply a flexible approach when required. Willingness to work in inclement weather. Excellent communication skills (written and verbal). Able to work as part of a team in a challenging environment. Proficient in computer skills and able to learn Swissport and airport systems. Previous experience working in an aviation environment desirable. Commitment to good customer service and continuous improvement. Self-motivated and able to inspire others, with demonstrable supervisory skills and experience. Excellent organizational and planning skills. A full driving license. Ability to speak additional languages desirable.

Overview Operations Services Supervisor Birmingham Airport Full-Time The Operations Supervisor is a critical frontline operational role where you will have responsibility for the safe airside operation and our front-line team members. You will be responsible for leading, motivating, engaging and inspiring all team members to ensure the delivery in line with Swissport procedures, policies and brand values. Responsibilities JOB RESPONSIBILITIES The following responsibilities are associated with this job role: Supervise/allocate tasks including reporting absences and overtime. Plan and deploy resources to ensure customer and operational requirements are met. Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards and deliver the desired customer service experience. Maintain up-to-date manuals and documentation. Build and maintain relationships with customers and airport authorities. Ensure compliance with Swissport's SOPs and policies. Ensure maximum efficiency in the operation/turnaround of inbound and outbound flights. Responsible for maintenance of assigned equipment and materials. Contribute/assist with local emergency plans. Make operational decisions with the operational plan. Ensure that staff are adequately trained, motivated, and communicated with. Coordinate operational issues between dispatchers, airlines, and flight crew members including delay management and diversions. Monitor and ensure that all Swissport departmental standard operational procedures (SOPs) are followed accordingly. Ensure the overall supervision and quality of the dispatch release, flight following, and operational control processes. Quality control and monitoring of flight files, messaging systems, SITA, and issue loadsheets and LIRFs. Coordinate with all internal departments, line management, CLC, other service providers, and airlines when required. Create operational reports. Attend and investigate any incidents/accidents. Look after ad-hoc handling requests, communicating information to other airport agencies and dealing with the business development team. Ensure FSC data is entered accurately and flights are closed in a timely manner, ensuring cleaning services match what has been entered in FMS GHS. Ensure correct Flight File Management and supervision of flight files, ensuring daily checks and audits on W&B, flight file documentation, and load-sheet documentation are signed off, accurate, and complete by authorized personnel. Ensure compliance with the Triple AAA documentation processes, along with sign-offs and documented audit processes. Ensure that any dispatcher assigned to a flight or airline is suitably authorized/qualified/licensed to carry out W&B/load-sheets/AAA for respective aircraft and airlines. Handle commercially/contractually sensitive information related to airlines charges, ad-hoc handling rates, and services. Ensure the safe and secure handling of cash/credit card transactions in line with company procedures. Be the critical communications link between the station, the airlines, and the airport authority, as well as all legal and jurisdictional bodies, such as the CAA, HSA, Airport Police, and Dept of Transport. Control and allocate responsibilities of labor and resources on a day-to-day basis. LEADERSHIP QUALITIES Provide professional day-to-day leadership to a team, ensuring the highest standards of health and safety, quality, customer service, and security are met and maintained. Demonstrate a personal commitment to rigorously enforcing appropriate standards of health, safety, and security, to ensure performance improves year on year. Actively manage your team members ensuring that every member receives timely, appropriate feedback, to improve day-to-day performance and behavior. Act as a role model to staff, by tackling poor performance/misconduct whenever it occurs. Take a pro-active approach to support the operation to best effect in all cases. Take personal responsibility to ensure that the team delivers the appropriate service to the same high standards on every occasion, to reduce health and safety incidents and always provide a consistent service to customers. Communicate and collaborate to engage others. Create transparency to drive results. KEY PERFORMANCE INDICATORS Agreed customer standards for the provision of operations will be maintained within budget/forecast labor cost targets. Lateness, absenteeism, and staff turnover actively managed within agreed local limits. Uniform standards and presentation consistently maintained in line with Company policy. Maintenance of good customer and employee relations, disciplinary issues, and level of complaints attributed to the shift. Consistent accuracy and completeness of paperwork within time scales and standards set by local management. Completion of Operations audits and follow-up to be completed every winter and summer season. Completion of formal staff appraisals for all staff. ESSENTIAL SKILLS Ability to accept and embrace change as a constant and unpredictable feature of your working environment. Can communicate clearly with your people to help them understand Swissport Western Europe direction. Ability to build positive and trusting relationships. Open to different opinions and seek a collaborative approach. Embrace an ideas culture to enable teams to create an agile edge. Promote flexibility, adaptability, and agility to enable contingency time. Demonstrate a sense of urgency and the desire to improve the delivery of services and a commitment to continuous improvement. Personal and professional integrity of the highest order. Excellent organizational abilities, attention to detail, able to prioritize workloads and work effectively to deadlines in a fast-paced complex environment. Qualifications QUALIFICATIONS AND COMPETENCIES A minimum of three GCSEs or equivalent. Flexible to work a variety of shifts (days, evenings, nights, weekends, and public holidays). Ability to speak and understand the English language. Ability to travel to the airport at times where public transport is not available. Ability to follow processes and procedures and apply a flexible approach when required. Willingness to work in inclement weather. Excellent communication skills (written and verbal). Able to work as part of a team in a challenging environment. Proficient in computer skills and able to learn Swissport and airport systems. Previous experience working in an aviation environment desirable. Commitment to good customer service and continuous improvement. Self-motivated and able to inspire others, with demonstrable supervisory skills and experience. Excellent organizational and planning skills. A full driving license. Ability to speak additional languages desirable.

Overview Location - Manchester airport Role - Operations supervisor Contract - Full time Pay rate - £18.57ph ROLE SUMMARY : The Operations Supervisor is a critical frontline operational role where you will have responsibility for the safe airside operation and our front-line team members. You will be responsible for leading, motivating, engaging and inspiring all team members to ensure the delivery in line with Swissport procedures, policies and brand values. Responsibilities JOB RESPONSIBILITIES : The following responsibilities are associated with this job role: Supervise/allocate tasks including reporting absences and overtime. Plan and deploy resources to ensure customer and operational requirements are met. Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards and deliver the desired customer service experience. Maintain up-to-date manuals and documentation. Build and maintain relationships with customers and airport authorities. Ensure compliance with Swissport's SOPs and policies. Ensure maximum efficiency in the operation/turnaround of inbound and outbound flights. Responsible for maintenance of assigned equipment and materials. Contribute/assist with local emergency plans. Make operational decisions with the operational plan. Ensure that staff are adequately trained, motivated, and communicated with. Coordinate operational issues between dispatchers, airlines, and flight crew members including delay management and diversions. Monitor and ensure that all Swissport departmental standard operational procedures (SOPs) are followed accordingly. Ensure the overall supervision and quality of the dispatch release, flight following, and operational control processes. Quality control and monitoring of flight files, messaging systems, SITA, and issue loadsheets and LIRFs. Coordinate with all internal departments, line management, CLC, other service providers, and airlines when required. Create operational reports. Attend and investigate any incidents/accidents. Look after ad-hoc handling requests, communicating information to other airport agencies and dealing with the business development team. Ensure FSC data is entered accurately and flights are closed in a timely manner, ensuring cleaning services match what has been entered in FMS GHS. Ensure correct Flight File Management and supervision of flight files, ensuring daily checks and audits on W&B, flight file documentation, and load-sheet documentation are signed off, accurate, and complete by authorized personnel. Ensure compliance to the Triple AAA documentation processes, along with sign-offs and documented audit process. Ensure that any dispatcher assigned to a flight or airline is suitably authorized/qualified/licensed to carry out W&B/load-sheets/AAA for respective aircraft and airlines. Handle commercially/contractually sensitive information related to airlines charges, ad-hoc handling rates, and services. Ensure the safe and secure handling of cash/credit card transactions in line with company procedures. Be the critical communications link between the station, the airlines, and the airport authority, as well as all legal and jurisdictional bodies, such as the CAA, HSA, Airport Police, and Dept of Transport. Control and allocation responsibilities of labor and resource on a day-to-day basis. LEADERSHIP QUALITIES Provide professional day-to-day leadership to a team, ensuring the highest standards of health and safety, quality, customer service, and security are met and maintained. Demonstrate a personal commitment to rigorously enforcing appropriate standards of health, safety, and security, in order to ensure performance improves year on year. Actively manage your team members ensuring that every member receives timely, appropriate feedback, to improve day-to-day performance and behavior. Act as a role model to staff, by tackling poor performance/misconduct whenever it occurs. Take a pro-active approach to support the operation to best effect in all cases. Take personal responsibility to ensure that the team delivers the appropriate service to the same high standards on every occasion, to reduce health and safety incidents and always provide a consistent service to customers. Communicate and collaborate to engage others. Create transparency to drive results. KEY PERFORMANCE INDICATORS Agreed customer standards for the provision of operations will be maintained within budget/forecast labor cost targets. Lateness and absenteeism and staff turnover actively managed within agreed local limits. Uniform standards and presentation consistently maintained in line with Company policy. Maintenance of good customer and employee relations, disciplinary issues, and level of complaints attributed to the shift. Consistent accuracy and completeness of paperwork within time scales and standards set by local management. Completion of Operations audits and follow-up to be completed every winter and summer season. Completion of formal staff appraisals for all staff. ESSENTIAL SKILLS Ability to accept and embrace change as a constant and unpredictable feature of your working environment. Can communicate clearly with your people to help them understand Swissport Western Europe direction. Ability to build positive and trusting relationships. Open to different opinions and seek a collaborative approach. Embrace an ideas culture to enable teams to create an agile edge. Promote flexibility, adaptability, and agility in order to enable contingency time. Demonstrate a sense of urgency and the desire to improve the delivery of services and a commitment to continuous improvement. Personal and professional integrity of the highest order. Excellent organizational abilities, attention to detail, able to prioritize workloads and work effectively to deadlines in a fast-paced complex environment. Qualifications QUALIFICATIONS AND COMPETENCIES A minimum of three GCSEs or equivalent. Flexible to work a variety of shifts (days, evenings, nights, weekends, and public holidays). Ability to speak and understand the English language. Ability to travel to the airport at times where public transport is not available. Ability to follow processes and procedures and apply a flexible approach when required. Willingness to work in inclement weather. Excellent communication skills (written and verbal). Able to work as part of a team in a challenging environment. Proficient in computer skills and able to learn Swissport and airport systems. Previous experience working in an aviation environment desirable. Commitment to good customer service and continuous improvement. Self-motivated and able to inspire others, with demonstrable supervisory skills and experience. Excellent organizational and planning skills. A full driving license. Ability to speak additional languages desirable.

Overview The Front of House Airport Team Manager is a key operational leadership position within Swissport UK&I Station Structures reporting to the Swissport Station Manager or Head of Department and will be responsible for all daily operations and operational delivery at the airport. Day to day you will be responsible for motivating and engaging staff to ensure delivery of customer airlines targets while complying with all company and customer procedures, policies and brand values. You will be responsible for ensuring safe, profitable, high quality performance in accordance with customer expectations, corporate objectives, strategy and plans. You will be responsible for providing leadership and guidance to staff across a diverse workforce. In this role you will be responsible for the day to day operational excellence of the Swissport Team's across the station, and will be benchmarked against the Swissport Leadership Competencies of Leading and Facilitating Change, Applying Commercial Acumen, Coaching and Developing Others, Making Decisions, Managing Performance for Success and Executing and Getting Results. Responsibilities The following responsibilities are associated with this job role: Safety Leader Assures all employees comply with company rules and procedures and other authority requirements like Health and Safety guidelines. To ensure that all people management practices, procedures and processes are implemented consistently across the station. Implements and monitors the local emergency plan. Use active supervision to influence employee behaviour and improve culture. P&L Management Ensure labour to revenue targets are met as per station requirements. Able to maximise profits and maintain effective cost control. Manage stations attendance and absenteeism in line with station cost control measures. Leadership and Stakeholder Management Establish strong leadership with supervisory staff through excellent communication skills and by ensuring a positive work environment. Skills in project management and change management experience. Management of teams and people management processes. Participate in meetings internally and externally as may be required. Solves conflicts/irregularities and takes appropriate action. Relationship building with Trade Union Representatives or employee representatives. Quality Focus, Service Delivery and Operational Efficiency Efficient Resource Planning (manpower, equipment) in collaboration with the planning department. To manage/co-ordinate operations with station management teams to ensure required resources are available in order to deliver consistently high standards. Monitor and control performance KPIs related with Airside Activities. Ensure that administrative and control policies and procedures are maintained. Business Growth and Strategy Is expected to demonstrate an entrepreneurial approach to identifying and acting on opportunities and challenges to maximize the full business potential in the market. Challenging the operational status quo to support improved business performance and growth. Responsibility to develop and enhance the customer relationship at an operational level as well as ensure that any new business/renewal is commercially aligned and supports delivery of the stations P+L objectives. Relationship Builder Successfully build relationships and complete trust within the business, with particular emphasis on the Head of Department peer group and Business unit Heads, plus relevant central support functions (e.g., Finance, HR and QHSE). Able to identify and develop future team leaders for the business. Encourage employees to work and develop their own business acumen to maximise their own organisational objectives. Maintain close and effective business relationships with customers, trade unions and various control authorities such as Airport Management, and other regulatory bodies. Drive a customer centric culture through your teams, creating an environment that focuses on understanding our customers' needs and their changing business priorities to continually seek to create value and become a true partner of choice. Embed customer knowledge and product information across the airport teams. Qualifications Can communicate clearly with your people to help them understand Swissport UK&I direction and be able to build positive and trusting relationships. Be open to different opinions and seek a collaborative approach. Embrace an ideas culture to enable teams to create an agile edge. Promote flexibility, adaptability and agility in order to enable contingency time. Demonstrate a sense of urgency and the desire to improve the delivery of services and a commitment to continuous improvement. Personal and professional integrity of the highest order. Excellent organisational abilities, attention to detail, able to prioritise workloads and work effectively to deadlines in a fast-paced complex environment. Excellent working knowledge of business management principles and practices, financial concepts, and key drivers of profitability and operational performance delivery. A minimum of 3 years' experience with significant P&L accountability and leadership of large teams. Fluent spoken and written English. The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements. ESSENTIAL SKILLS You will have the ability to accept and embrace change as a constant and unpredictable feature of your working environment. Be a leader who sets the tone and leads by example.

Overview Working at Swissport has so many different faces and one thing is for sure, there is never a dull moment. If you enjoy working with people in a dynamic environment, join us! As a Swissport Airside Team Leader, you will play a vital role in our airport operation. You will motivate, engage and inspire staff to deliver the best possible service as well as maintain excellent relationships with customers and authorities. Responsibilities Job Responsibilities The following responsibilities are associated with this job role: Supervise/allocate tasks including reporting absences and overtime. Plan and deploy resource to ensure rosters meet customer and operational requirements Develop an open feedback culture by managing the performance of employees and ensure workplace standards are maintained Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards deliver the desired customer service experience Maintain up-to-date manuals and documentation as required Build and maintain relationships with customers and Airport Authorities Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings, shift handover meetings, one-to-ones and completion of relevant reports Ensure compliance with Swissports SOPs and policies Ensure maximum efficiency in the operation of inbound and outbound flights Resolve conflict and irregularities and take appropriate action Responsible for maintenance of assigned equipment and materials Contribute/assist with local emergency plans Other duties as assigned Qualifications QUALIFICATIONS AND COMPETENCIES Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays) Ability to speak and understand the English language Ability to travel to the airport at times where public transport is not available Ability to follow processes and procedures and apply flexible approach when required Willingness to work in inclement weather Able to work in a manual environment and lift up to 32kg throughout a shift if required. Able to work as part of a team in a challenging environment Previous experience working in an aviation environment is desired Experience of leading teams Excellent organisational and planning skills Excellent oral and written communication skills Proficient in Microsoft Office A full driving licence CAREER PROGRESSION Satisfactory completion of three years continuous service typically Attainment of competency in all basic, intermediate and advanced tasks and duties Understanding and acceptance of the requirement to undertake additional duties and responsibilities associated with the seniority of this role Demonstrating competent supervisory skills and / or attending the relevant supervisory skills course(s) Further progression / promotion - subject to successful application to job vacancies arising

Overview Position: Associate HRBP Location: London Heathrow Airport Reporting to: Senior HR Business Partner Role Overview: As an Associate HRBP, you will support operational managers across various departments and business lines at London Heathrow Airport. You will also collaborate on projects with other HR colleagues. Your role will involve identifying opportunities to enhance employee engagement and capabilities, partnering with line managers, and developing and implementing HR processes and interventions to achieve business goals. Responsibilities Key Responsibilities: Collaborate with leadership to align HR strategies with business objectives. Act as a change agent, designing processes and approaches to support change and transformation. Provide guidance and support to managers on all HR aspects, including: Performance Management Disciplinary & Grievance Absence Management TUPE and Union relationships Offer day-to-day coaching to leadership on complex employee relations issues such as restructuring, change management, TUPE transfers, large transformation projects, policy interpretation and application, talent management and development, and organisational design consultation. Conduct ongoing labour forecasting analysis to assess current and future resource needs and design talent acquisition strategies accordingly. Deliver employee engagement, integration, and harmonisation programmes. Engage and influence stakeholders at all levels within a unionised environment, fostering positive relationships with local trade union representatives. Evaluate issues, patterns, and trends to provide proactive insights for HR solutions and programme designs. Qualifications CIPD qualified Preferably three to five years of HR experience with at least two years of experience in HR Business Partnering Proven strong foundation and knowledge of the principles and practice of HR including employment law & compliance requirements. Strong interpersonal and negotiation skills with highly effective verbal and written communication skills Proven knowledge of the full employee lifecycle Proven ability to effectively coach employees and management through complex and difficult issues Ability to thrive in an ambiguous and rapidly changing environment. Ability to set high personal goals and work independently. Ability to organise, multi-task and prioritise tasks. Ability to make recommendations to effectively resolve problems or issues. Demonstrated project management skills. Proven acuity in MS Office suite, internet and database management; knowledge of Kronos would be advantageous.

Overview Location: London Heathrow Airport Employment Type: Full-time, Permanent Ready to elevate airport operations? As Head of Business Support, you will be the backbone of administrative efficiency, supporting leadership and driving impactful strategies for Swissport at London Heathrow. This role is ideal for an experienced operational manager with a strategic mindset, exceptional communication, and a proactive approach to stakeholder management. Responsibilities Administrative Leadership : Deliver seamless administrative support to leadership, including managing complex rosters, tracking key metrics, planning resources, and ensuring smooth operations across the terminals. Stakeholder Engagement & Representation : Act as a primary representative at airline terminal committee meetings, engaging with key stakeholders, discussing operational challenges, and shaping solutions that drive output improvement. Process & Project Management : Oversee the implementation of new initiatives, coordinating resources, managing timelines, and ensuring process standards are met. Data-Driven Insights : Maintain critical operational trackers, consolidating data and providing insights for Power BI reporting. Collaborate with teams to transform data into actionable insights to enhance terminal performance. Operational Safety & Compliance : Review, interpret, and act on safety and compliance reports, identifying risks and ensuring alignment with safety protocols. Maintain awareness of safety margins and operational KPIs. Qualifications Experience & Background : Proven experience in business support, operations management, or administration. Experience in aviation or similar fast-paced industries is preferred but not required. Analytical & Data-Oriented : Strong understanding of data management and analytics; experience using data to inform decisions, set benchmarks, and create impactful reports. Familiarity with Power BI or similar platforms is a plus. Financial Acumen : Demonstrated understanding of financial metrics such as revenue, margins, and KPIs, with the ability to interpret and apply this knowledge in support of business goals. Stakeholder Management : Skilled in building and managing relationships with various stakeholders, from internal teams to external clients and industry partners. Adept at maintaining professionalism and clear communication to foster strong connections and negotiate effectively. Communication Skills : Excellent communicator, able to adapt language and tone for diverse audiences and situations, demonstrating emotional intelligence and tact in all interactions. If you're a strategic, adaptable leader with a passion for operational excellence, apply today to shape the future of business support at Heathrow.

Overview Swissport, the global leader in aviation services, is seeking an experienced Head of Operations and OCC with deep expertise in ground handling operations and Operations Control Centre management. This role is pivotal in ensuring operational excellence in a high-pressure, fast-paced environment where safety, efficiency, and customer satisfaction are non-negotiable. About Swissport Operating in over 300 airports across 50 countries, Swissport delivers world-class ground services and cargo handling solutions. We take pride in our commitment to safety, innovation, and operational excellence, supporting airlines and passengers worldwide. The Role As Head of Operations and OCC, you will lead Swissport's ground handling and OCC activities, shaping operational strategies and managing diverse teams to achieve exceptional results. Reporting to senior leadership, your work will directly impact Swissport's reputation as a trusted aviation partner. Responsibilities Operational Leadership: Lead and oversee ground handling and OCC activities, ensuring seamless service delivery. Performance Excellence: Drive initiatives to optimize operational efficiency, resource utilization, and service quality. Strategic Planning: Shape and execute operational strategies aligned with Swissport's business goals. Regulatory Compliance: Ensure adherence to industry regulations and internal safety standards. Team Leadership: Manage and develop large, diverse teams to foster accountability and continuous improvement. Stakeholder Collaboration: Partner with airlines, airport authorities, and internal teams to align goals and enhance service delivery. Disruption Management: Lead response efforts to operational disruptions, maintaining service excellence under pressure. Qualifications To thrive in this role, you must be an accomplished leader with direct experience in ground handling operations or OCC management. Candidates without this specific expertise will not be considered. Essential Skills and Experience Significant leadership experience in aviation operations, ground handling, or similar fast-paced environments. Strong understanding of Operations Control Centre processes and resource optimization. Proven ability to lead large teams and manage dynamic staffing needs. Familiarity with regulatory frameworks and compliance in the aviation sector. Excellent problem-solving and decision-making skills, especially under pressure. Outstanding communication and stakeholder engagement abilities. A focus on innovation, continuous improvement, and driving performance excellence. Take the next step in your career and join a company that powers the aviation industry worldwide.