JustPark
About JustPark JustPark is the premier partner offering both B2B solutions for destinations and B2C services for drivers, giving us the best of both worlds. We simplify the entire parking experience. From venues and councils to private driveways, our platform makes it simple for drivers to find, book, and pay for parking-while empowering our operating partners to deliver exceptional parking experiences. We've always believed parking should be easier-from end to end. That's why we, two trailblazing companies-ParkHub and JustPark-have come together to make that vision a reality. ParkHub revolutionized event parking in the U.S., optimizing venue operations for a smoother, stress-free experience. JustPark transformed parking in the UK, turning the hunt for a spot into a simple, seamless task. Now, as one unified company, we're combining expertise to offer a full-service, frictionless parking solution for both businesses and consumers. About the Role We are seeking a highly organised and process-driven Senior Client Operations Manager reporting into our Director of Client Success to join our team. This role focuses on our Event Parking business, ensuring client satisfaction, driving client commercial optimisation whilst maximising our operational efficiency. You will ensure our B2B clients gain maximum value from the JustPark platform. You will manage a portfolio of clients, guiding them through onboarding, educating them on our platform (including updates and new features), and providing ongoing support. You'll also take a share in the ownership of key operational activations, while working cross-functionally to solve issues and improve processes. In addition, you will be responsible for monitoring client health and addressing risks related to operational performance, project managing change initiatives, and ensuring clear and effective communication of status updates and project plans both internally and externally. This is a hands-on role for someone who thrives in seeking structured and scalable solutions to problem-solving, excels in cross-team collaboration, and is passionate about delivering consistent, high-quality outcomes. Key Responsibilities Operational Delivery Act as the primary operational point of contact for a portfolio of clients Onboard clients efficiently, ensuring a smooth and engaging start to their JustPark journey Migrate clients efficiently to new platforms, ensuring a smooth transition throughout their JustPark journey Provide clients with training, education, and ongoing updates on tools and performance to ensure clients maximise value from the platform Support clients in managing pricing and inventory effectively to drive utilisation and satisfaction Work with clients to resolve driver-related issues and resolve operational challenges related to the on-site offering Monitor client health, proactively identifying risks and implementing strategies to mitigate them Manage client escalations effectively, working cross-functionally to achieve timely resolution Operational Excellence & Project Management Implement and continuously improve operational processes across the client portfolio to ensure high-quality output and efficiency As part of our wider Operations team you may own key operational areas, such as: Coordination of Client Signage Management of Penalty Charge Notice (PNC) enquiries - collaborating with enforcement providers Management of Access & Barrier Control - working with internal and external partners to ensure consistent reliability Drive process improvement initiatives to streamline workflows, enhance client outcomes, and improve internal collaboration Project manage large-scale client change initiatives, ensuring plans are executed on time and to a high standard Communicate project plans, progress, and outcomes clearly to both internal stakeholders and external clients Cross-Functional Collaboration Partner closely with Account Management, Sales, Finance, Product, Engineering, and Customer Support teams to deliver seamless client experiences Provide client insights to Product and Engineering to inform platform improvements Work with Finance and Sales to ensure accurate operational inputs (e.g., pricing structures, billing accuracy) Act as an advocate for client needs at a higher level, ensuring the client perspective is represented in decision-making Operational & Professional Capabilities Operational expertise: 5 years + demonstrable experience in operational client management, process improvement, and high-quality service delivery Process-driven mindset: Proven ability to design, implement, and optimise workflows to achieve efficiency and consistency Client health focus: Ability to track, analyse, and proactively manage client health and address risks Advanced problem-solving: Strong capability to diagnose complex issues and drive resolution across multiple teams Collaboration: Excellent cross-functional working skills, with the ability to influence and partner effectively across Account Management, Product, Finance, Engineering, and Support Customer success leadership: Experience in executing strategies for customer success to improve client outcomes and drive adoption Analytical skills: Strong ability to identify trends, risks, and opportunities for improvement through data-driven insights Communication & advocacy: Excellent communication skills, with the ability to deliver clear updates, project plans, and act as an advocate for customer needs internally and externally Escalation management: Confident handling escalations, ensuring structured resolution in collaboration with internal teams Technical tools: 2+ years experience with Gsuite Salesforce (SFDC) and PlanHat (or other Customer Success Platforms) is advantageous Recharge your batteries Generous holiday policy: 25 days + bank holidays + managers have the ability to grant up to 5 extra days for high performance (total of 38 days a year) Free lunch on all office days via Feedr with the option to choose your preferred meal or cuisine everyday Free snacks & drinks on all office days Investment in you and your wellbeing Private Medical Insurance with Vitality Life assurance through YuLife £25 credit to use for eye tests a year Free O2 concert tickets through our partnership with The O2 Simplifying journeys so you can breathe easier £50 parking credit per month to use via JustPark Cycle-to-work salary sacrifice scheme EV salary sacrifice car scheme via Octopus Energy We look out for your family Enhanced parental leave with 6-months enhanced maternity leave and 4 weeks of fully-paid paternity leave Help finding great childcare, with funded hours via Koru Kids Look after the pennies Competitive pension offering with standard and salary sacrifice pension options Success is best when it's shared Quarterly away days with the whole UK team - we all go off-site each quarter to celebrate our achievements Quarterly team social budget to recharge and bond with your team Lots of social activities and celebrations on our gorgeous rooftop in King's Cross
About JustPark JustPark is the premier partner offering both B2B solutions for destinations and B2C services for drivers, giving us the best of both worlds. We simplify the entire parking experience. From venues and councils to private driveways, our platform makes it simple for drivers to find, book, and pay for parking-while empowering our operating partners to deliver exceptional parking experiences. We've always believed parking should be easier-from end to end. That's why we, two trailblazing companies-ParkHub and JustPark-have come together to make that vision a reality. ParkHub revolutionized event parking in the U.S., optimizing venue operations for a smoother, stress-free experience. JustPark transformed parking in the UK, turning the hunt for a spot into a simple, seamless task. Now, as one unified company, we're combining expertise to offer a full-service, frictionless parking solution for both businesses and consumers. About the Role We are seeking a highly organised and process-driven Senior Client Operations Manager reporting into our Director of Client Success to join our team. This role focuses on our Event Parking business, ensuring client satisfaction, driving client commercial optimisation whilst maximising our operational efficiency. You will ensure our B2B clients gain maximum value from the JustPark platform. You will manage a portfolio of clients, guiding them through onboarding, educating them on our platform (including updates and new features), and providing ongoing support. You'll also take a share in the ownership of key operational activations, while working cross-functionally to solve issues and improve processes. In addition, you will be responsible for monitoring client health and addressing risks related to operational performance, project managing change initiatives, and ensuring clear and effective communication of status updates and project plans both internally and externally. This is a hands-on role for someone who thrives in seeking structured and scalable solutions to problem-solving, excels in cross-team collaboration, and is passionate about delivering consistent, high-quality outcomes. Key Responsibilities Operational Delivery Act as the primary operational point of contact for a portfolio of clients Onboard clients efficiently, ensuring a smooth and engaging start to their JustPark journey Migrate clients efficiently to new platforms, ensuring a smooth transition throughout their JustPark journey Provide clients with training, education, and ongoing updates on tools and performance to ensure clients maximise value from the platform Support clients in managing pricing and inventory effectively to drive utilisation and satisfaction Work with clients to resolve driver-related issues and resolve operational challenges related to the on-site offering Monitor client health, proactively identifying risks and implementing strategies to mitigate them Manage client escalations effectively, working cross-functionally to achieve timely resolution Operational Excellence & Project Management Implement and continuously improve operational processes across the client portfolio to ensure high-quality output and efficiency As part of our wider Operations team you may own key operational areas, such as: Coordination of Client Signage Management of Penalty Charge Notice (PNC) enquiries - collaborating with enforcement providers Management of Access & Barrier Control - working with internal and external partners to ensure consistent reliability Drive process improvement initiatives to streamline workflows, enhance client outcomes, and improve internal collaboration Project manage large-scale client change initiatives, ensuring plans are executed on time and to a high standard Communicate project plans, progress, and outcomes clearly to both internal stakeholders and external clients Cross-Functional Collaboration Partner closely with Account Management, Sales, Finance, Product, Engineering, and Customer Support teams to deliver seamless client experiences Provide client insights to Product and Engineering to inform platform improvements Work with Finance and Sales to ensure accurate operational inputs (e.g., pricing structures, billing accuracy) Act as an advocate for client needs at a higher level, ensuring the client perspective is represented in decision-making Operational & Professional Capabilities Operational expertise: 5 years + demonstrable experience in operational client management, process improvement, and high-quality service delivery Process-driven mindset: Proven ability to design, implement, and optimise workflows to achieve efficiency and consistency Client health focus: Ability to track, analyse, and proactively manage client health and address risks Advanced problem-solving: Strong capability to diagnose complex issues and drive resolution across multiple teams Collaboration: Excellent cross-functional working skills, with the ability to influence and partner effectively across Account Management, Product, Finance, Engineering, and Support Customer success leadership: Experience in executing strategies for customer success to improve client outcomes and drive adoption Analytical skills: Strong ability to identify trends, risks, and opportunities for improvement through data-driven insights Communication & advocacy: Excellent communication skills, with the ability to deliver clear updates, project plans, and act as an advocate for customer needs internally and externally Escalation management: Confident handling escalations, ensuring structured resolution in collaboration with internal teams Technical tools: 2+ years experience with Gsuite Salesforce (SFDC) and PlanHat (or other Customer Success Platforms) is advantageous Recharge your batteries Generous holiday policy: 25 days + bank holidays + managers have the ability to grant up to 5 extra days for high performance (total of 38 days a year) Free lunch on all office days via Feedr with the option to choose your preferred meal or cuisine everyday Free snacks & drinks on all office days Investment in you and your wellbeing Private Medical Insurance with Vitality Life assurance through YuLife £25 credit to use for eye tests a year Free O2 concert tickets through our partnership with The O2 Simplifying journeys so you can breathe easier £50 parking credit per month to use via JustPark Cycle-to-work salary sacrifice scheme EV salary sacrifice car scheme via Octopus Energy We look out for your family Enhanced parental leave with 6-months enhanced maternity leave and 4 weeks of fully-paid paternity leave Help finding great childcare, with funded hours via Koru Kids Look after the pennies Competitive pension offering with standard and salary sacrifice pension options Success is best when it's shared Quarterly away days with the whole UK team - we all go off-site each quarter to celebrate our achievements Quarterly team social budget to recharge and bond with your team Lots of social activities and celebrations on our gorgeous rooftop in King's Cross
JustPark
About JustPark JustPark is the premier partner offering both B2B solutions for destinations and B2C services for drivers, giving us the best of both worlds. We simplify the entire parking experience. From venues and councils to private driveways, our platform makes it simple for drivers to find, book, and pay for parking-while empowering our operating partners to deliver exceptional parking experiences. We've always believed parking should be easier-from end to end. That's why we, two trailblazing companies-ParkHub and JustPark-have come together to make that vision a reality. ParkHub revolutionized event parking in the US., optimizing venue operations for a smoother, stress-free experience. JustPark transformed parking in the UK, turning the hunt for a spot into a simple, seamless task. Now, as one unified company, we're combining expertise to offer a full-service, frictionless parking solution for both businesses and consumers. About the role The Lead Frontend Engineer is responsible for leading and evolving the frontend engineering strategy across JustPark's web platforms. The position involves technical leadership of the frontend engineering squad, architectural oversight, and ensuring high-quality delivery of frontend solutions that serve millions of users globally across our customer-facing applications, internal tools, and client portals. What You'll Be Working On To give you more of an idea of the kind of projects you'll be leading, here are initiatives similar to what our frontend teams deliver: Leading the internationalisation and white-labelling of products to support customers in multiple countries Overseeing the evolution and adoption of our reusable component library across multiple projects Architecting new customer service tools, internal platforms and delivering new features in our customer environments Driving frontend performance optimisation initiatives to improve conversion rates Leading the migration and modernisation of legacy frontend systems Establishing comprehensive testing strategies and improving code coverage Coordinating frontend architecture decisions with mobile and backend teams Responsibilities Lead and mentor a squad of 3 frontend engineers across multiple web platforms Drive technical excellence and best practices in frontend development Architect and oversee the implementation of new features across customer-facing and internal applications Balance maintenance of existing systems with innovation in new features and platforms Collaborate with product, design teams, and other engineering squads to deliver exceptional user experiences Establish and maintain technical standards for frontend development Drive continuous improvement in application performance, stability, and user satisfaction Oversee deployment processes and coordinate with stakeholders Guide the technical roadmap for frontend applications Lead initiatives for platform consolidation and component library standardisation Additional Responsibilities Drive innovation in frontend development practices and emerging technologies Contribute to broader technology strategy and architectural decisions Build relationships with Product, Design, and other key stakeholders across the business Identify and develop future technical leaders within the frontend team Stay current with frontend development trends and emerging technologies to continuously improve the development process and application functionality Lead cross-platform collaboration and knowledge sharing initiatives Required Knowledge, Skills and Experience 5+ years of experience in software development with strong focus on frontend engineering Strong technical background in React and modern JavaScript/TypeScript ecosystem Proven experience leading and mentoring engineering teams in an agile environment Strong understanding of frontend architecture patterns and best practices Deep knowledge of React, Redux (including Redux Toolkit), Next.js, and modern build tools (Webpack, Vite) Experience with server-side rendering (SSR) and static site generation (SSG) Strong understanding of internationalisation (i18n) and localisation practices Experience with component library development and design system implementation Knowledge of frontend testing strategies (Cypress, Jest, React Testing Library, Storybook) Previous experience with CI/CD pipelines for frontend applications (Jenkins, GitHub Actions) Understanding of web performance optimisation and core web vitals Strong problem-solving skills and attention to detail Experience with monorepo management and tooling (Yarn workspaces, Turborepo, or similar) Familiarity with accessibility standards (WCAG) and best practices Bonus Experience Experience working with distributed teams across different time zones Knowledge of international payment systems integration on the frontend Experience scaling frontend applications for international markets Previous experience in the parking or mobility sector Experience with GraphQL and modern API integration patterns Knowledge of micro-frontend architectures Experience with advanced performance monitoring and observability tools Growth Opportunities Opportunity to shape the frontend strategy for a rapidly growing international company Inalthoughing involvement in strategic technical decision-making Development of broader technology leadership skills Experience in managing/mentoring frontend engineers in multiple regions Opportunity to influence frontend development practices across the organisation Potential progression into Principal Frontend Engineer or broader engineering leadership roles Recharge your batteries Generous holiday policy: 25 days + bank holidays + managers have the ability to grant up to 5 extra days for high performance (total of 38 days a year) Free lunch on all office days via Feedr with the option to choose your preferred meal or cuisine everyday Free snacks & drinks on all office days Investment in you and your wellbeing Private Medical Insurance with Vitality Life assurance through YuLife £25 credit to use for eye tests a year Free O2 concert tickets through our partnership with the O2 Simplifying journeys so you can breathe easier £50 parking credit per month to use via JustPark Cycle-to-work salary sacrifice scheme EV salary sacrifice car scheme via Octopus Energy We look out for your family Enhanced parental leave with 6-months enhanced maternity leave and 4 weeks of fully-paid paternity leave Help finding great childcare, with funded hours via Koru Kids Look after the pennies Competitive pension offering with standard and salary sacrifice pension options Success is best when it's shared Quarterly away days with the whole UK team - we all go off-site each quarter to celebrate our achievements Quarterly team social budget to recharge and bond with your team Lots of social activities and celebrations on our gorgeous rooftop in King's Cross Our Interview Process First-stage - 30-minute virtual video interview via Google Meet with the People Team to tell you more about JustPark and the role and learn more about your experience Second-stage - 45-minute virtual video interview via Google Meet with the Hiring Manager Third-stage - A take home tech task. We always make sure that the task is relevant for the role and efficient for the process. Our tasks vary in length based on the role and seniority but the task would never take longer than a max. of 3-4 hours to complete Final stage - A 1.5 hour final interview to meet your team and manager, do a code review exercise and cover final interview-type questions around the role
About JustPark JustPark is the premier partner offering both B2B solutions for destinations and B2C services for drivers, giving us the best of both worlds. We simplify the entire parking experience. From venues and councils to private driveways, our platform makes it simple for drivers to find, book, and pay for parking-while empowering our operating partners to deliver exceptional parking experiences. We've always believed parking should be easier-from end to end. That's why we, two trailblazing companies-ParkHub and JustPark-have come together to make that vision a reality. ParkHub revolutionized event parking in the US., optimizing venue operations for a smoother, stress-free experience. JustPark transformed parking in the UK, turning the hunt for a spot into a simple, seamless task. Now, as one unified company, we're combining expertise to offer a full-service, frictionless parking solution for both businesses and consumers. About the role The Lead Frontend Engineer is responsible for leading and evolving the frontend engineering strategy across JustPark's web platforms. The position involves technical leadership of the frontend engineering squad, architectural oversight, and ensuring high-quality delivery of frontend solutions that serve millions of users globally across our customer-facing applications, internal tools, and client portals. What You'll Be Working On To give you more of an idea of the kind of projects you'll be leading, here are initiatives similar to what our frontend teams deliver: Leading the internationalisation and white-labelling of products to support customers in multiple countries Overseeing the evolution and adoption of our reusable component library across multiple projects Architecting new customer service tools, internal platforms and delivering new features in our customer environments Driving frontend performance optimisation initiatives to improve conversion rates Leading the migration and modernisation of legacy frontend systems Establishing comprehensive testing strategies and improving code coverage Coordinating frontend architecture decisions with mobile and backend teams Responsibilities Lead and mentor a squad of 3 frontend engineers across multiple web platforms Drive technical excellence and best practices in frontend development Architect and oversee the implementation of new features across customer-facing and internal applications Balance maintenance of existing systems with innovation in new features and platforms Collaborate with product, design teams, and other engineering squads to deliver exceptional user experiences Establish and maintain technical standards for frontend development Drive continuous improvement in application performance, stability, and user satisfaction Oversee deployment processes and coordinate with stakeholders Guide the technical roadmap for frontend applications Lead initiatives for platform consolidation and component library standardisation Additional Responsibilities Drive innovation in frontend development practices and emerging technologies Contribute to broader technology strategy and architectural decisions Build relationships with Product, Design, and other key stakeholders across the business Identify and develop future technical leaders within the frontend team Stay current with frontend development trends and emerging technologies to continuously improve the development process and application functionality Lead cross-platform collaboration and knowledge sharing initiatives Required Knowledge, Skills and Experience 5+ years of experience in software development with strong focus on frontend engineering Strong technical background in React and modern JavaScript/TypeScript ecosystem Proven experience leading and mentoring engineering teams in an agile environment Strong understanding of frontend architecture patterns and best practices Deep knowledge of React, Redux (including Redux Toolkit), Next.js, and modern build tools (Webpack, Vite) Experience with server-side rendering (SSR) and static site generation (SSG) Strong understanding of internationalisation (i18n) and localisation practices Experience with component library development and design system implementation Knowledge of frontend testing strategies (Cypress, Jest, React Testing Library, Storybook) Previous experience with CI/CD pipelines for frontend applications (Jenkins, GitHub Actions) Understanding of web performance optimisation and core web vitals Strong problem-solving skills and attention to detail Experience with monorepo management and tooling (Yarn workspaces, Turborepo, or similar) Familiarity with accessibility standards (WCAG) and best practices Bonus Experience Experience working with distributed teams across different time zones Knowledge of international payment systems integration on the frontend Experience scaling frontend applications for international markets Previous experience in the parking or mobility sector Experience with GraphQL and modern API integration patterns Knowledge of micro-frontend architectures Experience with advanced performance monitoring and observability tools Growth Opportunities Opportunity to shape the frontend strategy for a rapidly growing international company Inalthoughing involvement in strategic technical decision-making Development of broader technology leadership skills Experience in managing/mentoring frontend engineers in multiple regions Opportunity to influence frontend development practices across the organisation Potential progression into Principal Frontend Engineer or broader engineering leadership roles Recharge your batteries Generous holiday policy: 25 days + bank holidays + managers have the ability to grant up to 5 extra days for high performance (total of 38 days a year) Free lunch on all office days via Feedr with the option to choose your preferred meal or cuisine everyday Free snacks & drinks on all office days Investment in you and your wellbeing Private Medical Insurance with Vitality Life assurance through YuLife £25 credit to use for eye tests a year Free O2 concert tickets through our partnership with the O2 Simplifying journeys so you can breathe easier £50 parking credit per month to use via JustPark Cycle-to-work salary sacrifice scheme EV salary sacrifice car scheme via Octopus Energy We look out for your family Enhanced parental leave with 6-months enhanced maternity leave and 4 weeks of fully-paid paternity leave Help finding great childcare, with funded hours via Koru Kids Look after the pennies Competitive pension offering with standard and salary sacrifice pension options Success is best when it's shared Quarterly away days with the whole UK team - we all go off-site each quarter to celebrate our achievements Quarterly team social budget to recharge and bond with your team Lots of social activities and celebrations on our gorgeous rooftop in King's Cross Our Interview Process First-stage - 30-minute virtual video interview via Google Meet with the People Team to tell you more about JustPark and the role and learn more about your experience Second-stage - 45-minute virtual video interview via Google Meet with the Hiring Manager Third-stage - A take home tech task. We always make sure that the task is relevant for the role and efficient for the process. Our tasks vary in length based on the role and seniority but the task would never take longer than a max. of 3-4 hours to complete Final stage - A 1.5 hour final interview to meet your team and manager, do a code review exercise and cover final interview-type questions around the role