Remarkable Group

Senior AccountManager London Hybrid Remote About Remarkable We are Remarkable - a digital experience agency built to power transformative customer journeys. We partner with ambitious, forward-thinking brands to create high-performing platforms, products, and content strategies through platforms like Sitecore, Optimizely, and Microsoft Dynamics. With deep expertise across cloud, content, commerce, and CRM, we help brands across sectors - especially B2B - connect with their audiences, accelerate performance, and scale with confidence. We're collaborative, curious, and outcome-focused. We thrive on solving complex challenges and delivering work that makes a difference. If you're passionate about elevating content from a tactical asset to a strategic advantage, this is the place for you. Purpose of Role To own, manage and develop client relationships for the mutual benefit of the Company and its clients To proactively add value to a predefined client base to ensure that the Company's clients achieve their business aims and objectives To have a thorough understanding of our client's businesses, and the sectors within which they operate and are always looking for ways to move the Company from 'supplier' to valued and trusted 'partner' To be the leader and main revenue generator for a Squad who manages, plans, develops and executes high performing digital strategies for a predefined client base To ensure that customer service and customer satisfaction are always top priorities To proactively look for new business opportunities in order to add revenue to your Squad and meet client revenue targets# Key Responsibilities and Accountabilities Owning a predefined client base and being responsible for that client base's individual and collective spend with the Company and the profitability of that spend through the operation of a client Profit and Loss account Developing and sustaining a deep holistic understanding of the client's business, using this understanding to drive the client's marketing and digital transformation strategy To help clients define and plan budgets across all digital channels (Websites, SEO and Paid Search, Display Advertising, Social Media, etc.) to deliver optimal ROI Informing and converting client briefs into profitable projects for the Company. Then ensuring all client briefs are understood and handed over to your Squad Project Manager accurately and in a timely fashion. Ultimately being accountable for the final delivered product to the client's satisfaction Engaging with key members of the Squad and other supporting colleagues in order to deliver competitive, compelling and accurate project proposals to meet the brief, time and costs allocated Constantly looking for cross-sell and upsell opportunities from the full range of services provided by the Company as well as looking at introducing emerging channels and technologies through thought leadership Consistently ensuring the customer service levels are high and that the Company is a valued partner to its clients To provide a weekly report for the VP of Client Services which clearly highlights current revenue, pipeline revenue, communications stats and client P&L To develop the agency's client base through the introduction of new clients and new revenues Agree studio 'time based' quotes for client projects and prepare them for presentation to the client Lead or support client presentations and support new client tenders for work when required Work with your Squad and its Project Manager to ensure client projects progress through the studio profitably and to the time schedules agreed and to a high standard To work at client's premises as appropriate with some out-of-hours travel where necessary To raise all customer invoices using Xero for approval by the accounts department Person Profile Personal Attributes Exceptional strong communication skills both written and verbal, able to present confidently to large and small audiences. Utilising technology to professionally present to your clients and potential new clients. Good relationship building skills - able to build and maintain credibility, work with integrity and professionalism. You will be tactful and diplomatic, able to listen and interpret client's ideas into commercial viable briefs and project plans. You will understand the value of extremely high standards of customer service and able to build solid and enduring relationships. The ability to work to targets and deadlines and to be able to deliver measurable results. You will have a good attention to detail and be able to prioritise and be effective when working to tight deadlines and within budgets. You will have the leadership ability to lead and motivate creative and technical teams and be able to communicate confidently with your Squad, ensuring briefs and plans are clearly understood. To be highly insightful and effective in proposing digital strategies - understand website UX and be able to and interpret analytics reportsTo have good literacy and fluency of the English language for preparing documents and be able to convey complex concepts and messages. Be aware of the practical application of technology and return on investment (ROI) You will be self-motivated and able to work independently. Specific Job Skills / Experience Account development and revenue generation Ability to develop and prepare project proposals and recurring-revenue contracts An understanding of current technology and methodology used to build responsive web sites An understanding of the design and build process for large scale website projects An understanding of Ecommerce principles and strategies An understanding of multi-channel marketing strategy and implementation An understanding of SEO principals and the successful application of them in the design and build of websites To be able to work with Digital Marketing and Strategy colleagues to develop cohesive digital strategies and performance reports for clients Technical Skills Microsoft Word, Excel, and PowerPoint Good working knowledge of Web Content Management Systems A basic knowledge of HTML Good working knowledge of working with a CRM to manage clients and proposals Qualifications / Training A formal Marketing qualification such as CIM or IDM or a related Business qualification would be advantageous.

We are Remarkable - a leader in digital transformation, helping businesses create cutting-edge customer experiences through platforms like Sitecore, Optimizely, and Microsoft CRM. We specialize in using data-driven strategies and innovative technology to shape the future of customer engagement. With a focus on cloud, commerce, and scalable solutions, Remarkable Group partners with organizations to bring personalized digital experiences to life. If you're passionate about helping brands grow and thrive in a dynamic digital landscape, this is a place where you can make an impact! Purpose of the Role To support the VP Finance in ensuring accurate accounting, efficient processing of financial data, and the delivery of timely and reliable financial information. The Finance Assistant will play a key role in maintaining financial controls, fostering strong relationships with suppliers and clients, and supporting the company's growth objectives. Key Responsibilities and Accountabilities 1. Financial Processing and Reporting Assist in the preparation of accurate monthly management accounts using Xero, ensuring timely submission. Support the VP Finance in maintaining and reconciling books of prime entry within established deadlines. Perform weekly reconciliation of Xero, cash flow documents, and bank statements. Update and maintain the cash flow forecast on a daily basis. Administer the petty cash system and perform monthly reconciliations. Reconcile company credit card statements and ensure supporting documentation is accurate and complete. Maintain the fixed asset register in Xero. 2. Payroll and Compliance Assist in generating accurate and timely monthly payroll reports using Sage Payroll and ensure submission of all required information to HMRC. Ensure compliance with financial policies and procedures and assist in implementing adequate controls for accurate management reporting. 3. Administrative Support Maintain company mobile phone records and manage updates as required. Order stationery and office supplies as needed. Provide ad hoc reporting and information gathering for Directors and Account Managers. 4. Relationship Management Build and maintain strong relationships with suppliers and clients through professional and timely communication via phone, email, and other platforms. Represent the company positively in all interactions. Personal Attributes Proactive and Adaptable: Demonstrates a flexible, "can-do" attitude to take on varied tasks in a dynamic environment. Strong Communication: Confidently interacts with colleagues across multiple offices and cultures. Multilingual skills are not required but are a plus. Integrity and Confidentiality: Acts with discretion and professionalism when handling sensitive and confidential financial data. Team-Oriented: Thrives in a collaborative environment while also being able to work independently. Specific Job Skills Financial Knowledge: Prior experience in credit control and expense management is beneficial but not required. Training will be provided. Technical Proficiency: Familiarity with Xero accounting software is highly desirable. Basic knowledge of MS Office applications (Excel, Word, etc.) is essential. Attention to Detail: Ability to handle financial data with precision and accuracy. Professional Growth: This role suits someone studying for an AAT qualification or equivalent, though it is not a requirement. Qualified by Experience (QBE) candidates are welcome. Technical Skills Software Proficiency: Competence in using Pleo, Xero, and MS Office suite (Word, Excel, etc.). Process-oriented: Comfortable with both financial and general administrative duties.