Greyhound Trust
Horley, Surrey
Location: Horley, Surrey (This role is based at the National Greyhound Centre, Horley, Surrey, RH6 9SX, offering flexible working by arrangement with a minimum of three days in the office and the option to work two days from home.) Hours: Full-time (36 hours), part-time considered Reports to: Head of Income Generation and Engagement Salary: £30,000-£34,000 Job role: Each year, thousands of greyhounds across the UK rely on the generosity of supporters of the Greyhound Trust to find safe, loving homes. With an annual income of around £4.5 million, individual giving and gifts in Wills is central to our income generation strategy and this role will help to grow and nurture it. This role is perfect for an ambitious fundraiser looking to take your next step in the animal welfare sector. From leading on donor communications and appeals through to managing our legacy pipeline, you will support the Head of Income Generation and Engagement to shape the income generation strategy. You will take the lead in developing, testing, learning and growing the direct marketing programme and developing supporter journeys both online and offline. You'll develop our email marketing and online supporter journeys for now and the future. This is a broad, varied role, and we don't expect you to arrive as an expert in everything. Whether your background is in individual giving, community fundraising, legacies, digital or data, if you are a confident communicator and comfortable managing relationships with compassion and determination, this is the role for you. Key responsibilities: Work with the Head of Income Generation and Engagement to develop the individual giving strategy and contribute to annual planning, budgeting and KPIs. Create a sustainable individual giving programme, increasing the supporter base across all channels and developing strategies to engage and motivate supporters. Plan and deliver engaging multi-channel fundraising campaigns and appeals. Provide advice and support to branches for one-off lottery or other individual giving initiatives; ensuring compliance with our gambling commission licence nationally and through branches. Review and develop the charity's programme of appeals, regular giving and sponsorship products, lottery and donor development programmes. Maximise digital fundraising opportunities whilst recognising the contribution of non-digital approaches for certain audiences and product types. Develop our email marketing and online supporter journeys. Review and develop opportunities for legacy giving and in-memory fundraising. Analyse income and expenditure monthly, using a set of KPIs to report on progress and forecast future results. Design and implement a stewardship programme with particular attention to supporter journeys for new and existing supporters that increase average values and long-term support. Ensure compliance of the individual giving programme, escalating risks to the Head of Income Generation and Engagement. Ensure data collection, management, use, storage and destruction comply with data protection law and best practice. Engage with staff and volunteers on the importance of fundraising from individuals and how their individual roles can enhance fundraising opportunities. Work closely with other members of staff to ensure individual giving products and initiatives are integrated with other areas of the charity, such as brand and marketing programmes, retail development and homing campaigns. Essential skills and experience: Experience of working in an individual giving, direct marketing, community, or general fundraising role. Experience of delivering income growth and establishing new programmes of activity. Ability to manage and monitor external suppliers and agencies (copywriters, designers, mailing houses, platform developers, etc.) to maximise outcomes. Demonstrable experience of donor development, journeys and stewardship. Proficient written and verbal communicator with the ability to adapt tone to engage and inspire different audiences and write compelling fundraising copy. Excellent stewardship skills with the ability to communicate with supporters via letter, email, telephone and face to face with care and compassion. Able to plan and prioritise independently across several income streams. Track record of writing clear, engaging supporter communications (appeals, newsletters, thank you journeys). Confident using data to select, segment, or report on supporter groups. Experience managing ongoing relationships with individuals (donors, supporters or clients). Understanding of legacy marketing. Proficiency in using a CRM to manage donor relationships and supporter journeys. Working knowledge of charity law, GDPR and the Fundraising Code of Practice. A collaborative approach and willingness to learn new areas of fundraising. Desirable experience and qualifications: Relevant fundraising or marketing qualification (e.g. Institute of Fundraising / CIOF certificate, CIM), or evidence of ongoing professional development. Experience of legacy marketing, legacy administration, or legacy pipeline management. Experience of writing legacy-specific communications (in-memory, will-writing campaigns, pledger updates). Experience of developing and evaluating acquisition or retention campaigns and activity across a variety of offline and digital channels. Experience of building or improving email marketing programmes or automated supporter journeys. Experience of working with fundraising databases (e.g. Raiser's Edge, Donorfy, Beacon) and GDPR-compliant data handling. Experience of liaising with solicitors, executors, or handling sensitive/bereavement-related conversations. Experience of managing a pipeline or CRM-tracked process from enquiry through to completion. Have empathy and enthusiasm for the mission of the Greyhound Trust. You don't need to have all of this - if you have strong individual giving or communications experience and are excited to grow into legacies and digital, we'd love to hear from you. You will be required to work or provide support outside of standard working hours for events and operational needs, so flexibility is key. This post and its role requirement will develop with the needs of the charity.
Location: Horley, Surrey (This role is based at the National Greyhound Centre, Horley, Surrey, RH6 9SX, offering flexible working by arrangement with a minimum of three days in the office and the option to work two days from home.) Hours: Full-time (36 hours), part-time considered Reports to: Head of Income Generation and Engagement Salary: £30,000-£34,000 Job role: Each year, thousands of greyhounds across the UK rely on the generosity of supporters of the Greyhound Trust to find safe, loving homes. With an annual income of around £4.5 million, individual giving and gifts in Wills is central to our income generation strategy and this role will help to grow and nurture it. This role is perfect for an ambitious fundraiser looking to take your next step in the animal welfare sector. From leading on donor communications and appeals through to managing our legacy pipeline, you will support the Head of Income Generation and Engagement to shape the income generation strategy. You will take the lead in developing, testing, learning and growing the direct marketing programme and developing supporter journeys both online and offline. You'll develop our email marketing and online supporter journeys for now and the future. This is a broad, varied role, and we don't expect you to arrive as an expert in everything. Whether your background is in individual giving, community fundraising, legacies, digital or data, if you are a confident communicator and comfortable managing relationships with compassion and determination, this is the role for you. Key responsibilities: Work with the Head of Income Generation and Engagement to develop the individual giving strategy and contribute to annual planning, budgeting and KPIs. Create a sustainable individual giving programme, increasing the supporter base across all channels and developing strategies to engage and motivate supporters. Plan and deliver engaging multi-channel fundraising campaigns and appeals. Provide advice and support to branches for one-off lottery or other individual giving initiatives; ensuring compliance with our gambling commission licence nationally and through branches. Review and develop the charity's programme of appeals, regular giving and sponsorship products, lottery and donor development programmes. Maximise digital fundraising opportunities whilst recognising the contribution of non-digital approaches for certain audiences and product types. Develop our email marketing and online supporter journeys. Review and develop opportunities for legacy giving and in-memory fundraising. Analyse income and expenditure monthly, using a set of KPIs to report on progress and forecast future results. Design and implement a stewardship programme with particular attention to supporter journeys for new and existing supporters that increase average values and long-term support. Ensure compliance of the individual giving programme, escalating risks to the Head of Income Generation and Engagement. Ensure data collection, management, use, storage and destruction comply with data protection law and best practice. Engage with staff and volunteers on the importance of fundraising from individuals and how their individual roles can enhance fundraising opportunities. Work closely with other members of staff to ensure individual giving products and initiatives are integrated with other areas of the charity, such as brand and marketing programmes, retail development and homing campaigns. Essential skills and experience: Experience of working in an individual giving, direct marketing, community, or general fundraising role. Experience of delivering income growth and establishing new programmes of activity. Ability to manage and monitor external suppliers and agencies (copywriters, designers, mailing houses, platform developers, etc.) to maximise outcomes. Demonstrable experience of donor development, journeys and stewardship. Proficient written and verbal communicator with the ability to adapt tone to engage and inspire different audiences and write compelling fundraising copy. Excellent stewardship skills with the ability to communicate with supporters via letter, email, telephone and face to face with care and compassion. Able to plan and prioritise independently across several income streams. Track record of writing clear, engaging supporter communications (appeals, newsletters, thank you journeys). Confident using data to select, segment, or report on supporter groups. Experience managing ongoing relationships with individuals (donors, supporters or clients). Understanding of legacy marketing. Proficiency in using a CRM to manage donor relationships and supporter journeys. Working knowledge of charity law, GDPR and the Fundraising Code of Practice. A collaborative approach and willingness to learn new areas of fundraising. Desirable experience and qualifications: Relevant fundraising or marketing qualification (e.g. Institute of Fundraising / CIOF certificate, CIM), or evidence of ongoing professional development. Experience of legacy marketing, legacy administration, or legacy pipeline management. Experience of writing legacy-specific communications (in-memory, will-writing campaigns, pledger updates). Experience of developing and evaluating acquisition or retention campaigns and activity across a variety of offline and digital channels. Experience of building or improving email marketing programmes or automated supporter journeys. Experience of working with fundraising databases (e.g. Raiser's Edge, Donorfy, Beacon) and GDPR-compliant data handling. Experience of liaising with solicitors, executors, or handling sensitive/bereavement-related conversations. Experience of managing a pipeline or CRM-tracked process from enquiry through to completion. Have empathy and enthusiasm for the mission of the Greyhound Trust. You don't need to have all of this - if you have strong individual giving or communications experience and are excited to grow into legacies and digital, we'd love to hear from you. You will be required to work or provide support outside of standard working hours for events and operational needs, so flexibility is key. This post and its role requirement will develop with the needs of the charity.
Greyhound Trust
Horley, Surrey
Greyhound Trust is looking for its first-ever Individual Giving Officer a pivotal role in our growing Income Generation & Engagement team. This is a chance to shape, grow, and lead our individual giving programme from the ground up, helping us care for and home more greyhounds across the UK. About the Greyhound Trust For over 50 years, Greyhound Trust has supported greyhounds transitioning from racing into loving homes where they can thrive. Each year, with an annual income of around £4.5m , we home thousands of dogs, relying on a passionate network of staff, branches, and volunteers. The world is changing, and so is the way people engage with causes they care about. We are now looking to grow and diversify our individual giving , building long-term relationships with supporters who share our commitment to the welfare of greyhounds. This is your chance to play a key role in shaping our strategy, delivering creative campaigns, and helping secure the financial foundation for the Trust s future. The Role Reporting to the Head of Income Generation and Engagement , you will be responsible for: Creating, delivering, and evaluating our Individual Giving Building a diverse and sustainable portfolio of individual giving income streams , including regular giving, appeals, raffle, lottery, digital fundraising, mid-level giving, and legacy gifts. Planning and delivering multi-channel campaigns that integrate with marketing, communications, and retail initiatives. Using data and insight to drive performance , monitor results, and develop strong cases for support. Supporting branches and volunteers in delivering individual giving initiatives. Developing supporter journeys that encourage loyalty, growth, and long-term engagement. Ensuring all activities comply with fundraising legislation, best practice, and data protection law. This is a hands-on role, that will allow you to take ownership of your programme while collaborating across the Trust to deliver impactful campaigns and initiatives . Is this role right for you? This role will suit you if you are an ambitious, hands-on fundraiser who thrives in a small, collaborative team where everyone is invested in the success of the whole organisation. You enjoy taking ownership, sharing ideas, and seeing things through to delivery, and you value open communication, mutual support, and a culture where colleagues are trusted to innovate and experiment. You are likely to thrive if you enjoy balancing independent responsibility with teamwork , and if you are motivated by making a tangible difference rather than simply delivering outputs. You are curious, thoughtful, and practical, and you are happy to contribute beyond your immediate remit to help the organisation succeed. Why join us? Be part of a compact, passionate, and close-knit team . Lead the development of the first dedicated individual giving programme in the Trust s history. Work in a medium-sized, agile charity with a strong sense of purpose and financial stability. Play a key role in growing support and enabling more greyhounds to be cared for and rehomed across the UK.
Greyhound Trust is looking for its first-ever Individual Giving Officer a pivotal role in our growing Income Generation & Engagement team. This is a chance to shape, grow, and lead our individual giving programme from the ground up, helping us care for and home more greyhounds across the UK. About the Greyhound Trust For over 50 years, Greyhound Trust has supported greyhounds transitioning from racing into loving homes where they can thrive. Each year, with an annual income of around £4.5m , we home thousands of dogs, relying on a passionate network of staff, branches, and volunteers. The world is changing, and so is the way people engage with causes they care about. We are now looking to grow and diversify our individual giving , building long-term relationships with supporters who share our commitment to the welfare of greyhounds. This is your chance to play a key role in shaping our strategy, delivering creative campaigns, and helping secure the financial foundation for the Trust s future. The Role Reporting to the Head of Income Generation and Engagement , you will be responsible for: Creating, delivering, and evaluating our Individual Giving Building a diverse and sustainable portfolio of individual giving income streams , including regular giving, appeals, raffle, lottery, digital fundraising, mid-level giving, and legacy gifts. Planning and delivering multi-channel campaigns that integrate with marketing, communications, and retail initiatives. Using data and insight to drive performance , monitor results, and develop strong cases for support. Supporting branches and volunteers in delivering individual giving initiatives. Developing supporter journeys that encourage loyalty, growth, and long-term engagement. Ensuring all activities comply with fundraising legislation, best practice, and data protection law. This is a hands-on role, that will allow you to take ownership of your programme while collaborating across the Trust to deliver impactful campaigns and initiatives . Is this role right for you? This role will suit you if you are an ambitious, hands-on fundraiser who thrives in a small, collaborative team where everyone is invested in the success of the whole organisation. You enjoy taking ownership, sharing ideas, and seeing things through to delivery, and you value open communication, mutual support, and a culture where colleagues are trusted to innovate and experiment. You are likely to thrive if you enjoy balancing independent responsibility with teamwork , and if you are motivated by making a tangible difference rather than simply delivering outputs. You are curious, thoughtful, and practical, and you are happy to contribute beyond your immediate remit to help the organisation succeed. Why join us? Be part of a compact, passionate, and close-knit team . Lead the development of the first dedicated individual giving programme in the Trust s history. Work in a medium-sized, agile charity with a strong sense of purpose and financial stability. Play a key role in growing support and enabling more greyhounds to be cared for and rehomed across the UK.
