SENIOR PRODUCTION MANAGER - LONDON VENUES SALARY: £50,000 - £60,000 (dependant on experience) Position Overview The Senior Production Manager is responsible for managing the production scope for a large-scale event. This position will monitor progress and performance against the project plan; identifying, resolving, escalating operational problems, and minimising delays. This position is responsible for the end-to-end execution of projects from event design and development through closing. The Senior Production Manager will ensure successful and profitable execution of events by following Technical and Production Standards and supporting the implementation of processes and SOP's that drive consistency in event production. This position will partner with Project Management, Sales, and Operations teams in determining event technical requirements and communicating event execution with all parties. The Senior Production Manager will report to the Director, Project Management or General Manager or Regional Operations Manager subject to function and/or region. Key Job Responsibilities Event Production Management Prepare and communicate technical production & labour schedules, sub-rental requirements, project scope, execution plan and individual responsibilities to team members, vendors and venue partners. Determine and secure the resources required to successfully complete each project. Drive Results - Maintain focus on client needs by attending client meetings, creating and maintaining organised show documentation and responding to client concerns and questions. Monitor project scope throughout the event planning process and adjust as necessary to ensure the successful completion of the project. Assist sales and operations teams to help determine equipment needs and technical solutions for the project. Assist with the creation of technical diagrams when required. Review all sales documents to confirm that the equipment and technical positions will meet the client's needs. Deliver World Class Service - Develop and maintain strong relationships with clients at all levels of their organisation and provide outstanding customer service while focusing on client retention. Provide leadership for Technical teams on events. Ensure that all the necessary HSE documentations including but not limited to Risk Assessments and Method Statements are in place and communicated to the project delivery team prior to the execution of an event. Event Execution See the Bigger Picture - Act as the production leader and onsite contact for the client throughout the event. Manage all phases of event technical execution from load-in through run of show to load-out. Assume ownership of inventory management throughout the event. Communicate the project plan and client expectations to event team. Manage onsite changes, including schedule, equipment or workforce modifications. Value People - Mentor and communicate with Encore Team Members on event execution and best practices to help improve the local knowledge base and experience in the market. Do the Right Thing - Ensure compliance with established Technical Standards and Production Standards. At all times, the Project Manager is expected to abide by all health and safety requirements to company and international standards and to ensure that all team members and subcontractors working onsite adhere to the same. Follow up with clients on-site to ensure that their needs are met and the equipment setup is working properly. Financial Management Assist in the creation, analysis, and execution of the project budget, partnering with regional leadership to mitigate external workforce and sub-rental spend. Manage event costs to align with budget and ensure all onsite changes are communicated to sales for billing purposes. Assist with the completion of post-event client invoice. Work with operations management to ensure the prompt payment of all external vendors Ensure compliance with Encore Policies and Procedures to minimise company's exposure to liability claims and property damage, theft and misappropriation. Administrative & Training Complete Encore post-event process, to include the completion of all post-show reporting, confirming all workforce hours are accurately entered and ensuring that outsourced equipment is returned to appropriate provider. Participate in the development of Project Management SOP's. Conduct review and analysis of proposed events as required. Disclaimer: The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands. Job Requirements BA/BS Degree or equivalent experience 4+ years of technical experience in the Corporate Staging or Broadcast industry. Production Management experience preferred 1+ year of Supervisory experience preferred Strong written and oral communication skills Strong Technical Background Strong Client relationship skills Familiarity with budgets and cost control Operational logistics experience Works well under pressure Ability to manage multiple complex job functions within a fast-paced environment MS Office experience required Technical diagram knowledge / experience preferred Ability to travel up to 50% may be required Competencies Optimises Work Processes Financial Acumen Detail Oriented Problem Solving Drives Quality Results Communicates Effectively Plans and Aligns Hospitality Builds Effective Teams Decision Quality Responsiveness Manages Complexity Work Environment Event Venue Work is performed in an event environment with, at times, moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple locations. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by the Encore Dress Code Policy based on an individual venue. Office Work is performed in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by the Encore Dess Code Policy based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.
Oct 03, 2025
Full time
SENIOR PRODUCTION MANAGER - LONDON VENUES SALARY: £50,000 - £60,000 (dependant on experience) Position Overview The Senior Production Manager is responsible for managing the production scope for a large-scale event. This position will monitor progress and performance against the project plan; identifying, resolving, escalating operational problems, and minimising delays. This position is responsible for the end-to-end execution of projects from event design and development through closing. The Senior Production Manager will ensure successful and profitable execution of events by following Technical and Production Standards and supporting the implementation of processes and SOP's that drive consistency in event production. This position will partner with Project Management, Sales, and Operations teams in determining event technical requirements and communicating event execution with all parties. The Senior Production Manager will report to the Director, Project Management or General Manager or Regional Operations Manager subject to function and/or region. Key Job Responsibilities Event Production Management Prepare and communicate technical production & labour schedules, sub-rental requirements, project scope, execution plan and individual responsibilities to team members, vendors and venue partners. Determine and secure the resources required to successfully complete each project. Drive Results - Maintain focus on client needs by attending client meetings, creating and maintaining organised show documentation and responding to client concerns and questions. Monitor project scope throughout the event planning process and adjust as necessary to ensure the successful completion of the project. Assist sales and operations teams to help determine equipment needs and technical solutions for the project. Assist with the creation of technical diagrams when required. Review all sales documents to confirm that the equipment and technical positions will meet the client's needs. Deliver World Class Service - Develop and maintain strong relationships with clients at all levels of their organisation and provide outstanding customer service while focusing on client retention. Provide leadership for Technical teams on events. Ensure that all the necessary HSE documentations including but not limited to Risk Assessments and Method Statements are in place and communicated to the project delivery team prior to the execution of an event. Event Execution See the Bigger Picture - Act as the production leader and onsite contact for the client throughout the event. Manage all phases of event technical execution from load-in through run of show to load-out. Assume ownership of inventory management throughout the event. Communicate the project plan and client expectations to event team. Manage onsite changes, including schedule, equipment or workforce modifications. Value People - Mentor and communicate with Encore Team Members on event execution and best practices to help improve the local knowledge base and experience in the market. Do the Right Thing - Ensure compliance with established Technical Standards and Production Standards. At all times, the Project Manager is expected to abide by all health and safety requirements to company and international standards and to ensure that all team members and subcontractors working onsite adhere to the same. Follow up with clients on-site to ensure that their needs are met and the equipment setup is working properly. Financial Management Assist in the creation, analysis, and execution of the project budget, partnering with regional leadership to mitigate external workforce and sub-rental spend. Manage event costs to align with budget and ensure all onsite changes are communicated to sales for billing purposes. Assist with the completion of post-event client invoice. Work with operations management to ensure the prompt payment of all external vendors Ensure compliance with Encore Policies and Procedures to minimise company's exposure to liability claims and property damage, theft and misappropriation. Administrative & Training Complete Encore post-event process, to include the completion of all post-show reporting, confirming all workforce hours are accurately entered and ensuring that outsourced equipment is returned to appropriate provider. Participate in the development of Project Management SOP's. Conduct review and analysis of proposed events as required. Disclaimer: The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands. Job Requirements BA/BS Degree or equivalent experience 4+ years of technical experience in the Corporate Staging or Broadcast industry. Production Management experience preferred 1+ year of Supervisory experience preferred Strong written and oral communication skills Strong Technical Background Strong Client relationship skills Familiarity with budgets and cost control Operational logistics experience Works well under pressure Ability to manage multiple complex job functions within a fast-paced environment MS Office experience required Technical diagram knowledge / experience preferred Ability to travel up to 50% may be required Competencies Optimises Work Processes Financial Acumen Detail Oriented Problem Solving Drives Quality Results Communicates Effectively Plans and Aligns Hospitality Builds Effective Teams Decision Quality Responsiveness Manages Complexity Work Environment Event Venue Work is performed in an event environment with, at times, moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple locations. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by the Encore Dress Code Policy based on an individual venue. Office Work is performed in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by the Encore Dess Code Policy based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.
Overview AV Operations Manager - London, UK £35,000 to £38,000 (dependent on experience) Your perspective Private Healthcare Employee supported volunteering Enhanced family leave provisions Perkbox and Employee assistance Programme Company sick pay Employee recognition scheme Generous employee referral scheme Clearly defined Career path (and all the important support along the way) Access to state-of-the-art technology Global presence and opportunities worldwide Long Service Programme Your area of responsibility Working in some of the best venues and hotels in the UK you will play an integral part in the planning, preparation of some amazing events and will be responsible for the delivery and set up from small meetings through to large scale productions. Main point of contact for clients on a day-to-day basis to ensure customer expectations and requirements are fulfilled. Along with the technicians you will prepare, rig and de-rig equipment prior to events within the hotel/venue and be available on-site for ad hoc technical issues. Pro-actively contact clients well in advance of their event to develop and build sales potential, interpret technical solutions, arranging meetings where necessary to establish their requirements. Build, establish and maintain a portfolio of standard set designs/visuals enabling the client to visualise the possibilities for a particular room. Maximising sales potential by up-selling services at every opportunity with the view of increasing turnover, i.e. increasing the different elements involved within conferences and events e.g. production, video editing etc. Participates in capture rate discussions and suggests ways to capture lost business. Monitors sales files to review upcoming groups and to ensure that sales processes are followed. Foster good relations with all sales team members to maximise new leads. Educate the team in terms of all services and introduce incentive schemes to encourage the team to distribute potential sales leads. Develop a database of clients who have visited the hotel/venue. Proactively correspond with clients after their event to pursue future business. Gain feedback on performance to improve on service. Ensure all areas of responsibility are within budget parameters and to negotiate preferential rates. Utilise all in-house services before out-sourcing i.e. crew & equipment. Be aware of turnover targets and actively strive to increase revenue. In conjunction with hotel team/Sales & Marketing in London, develop sales and marketing literature specific to the hotel/venue, to increase awareness and build exposure. Report to the hotel/venue and attend weekly staff meetings within the hotel/venue to ensure that communication does not break down at any stage. Cultivate good relations with all hotel/venue staff, i.e. sales team, banqueting team and front of house. Creates development plans with hotel teams to improve service levels. Addresses and provides solutions for concerns or complaints communicated by the Hotel or customers. Foster good relations with all of the London team and all sites (particularly London) to ensure that full back-up support is provided from front of house/warehouse. Attend regular meetings with the London office to ensure that all delegated duties are carried out effectively and efficiently, meeting all deadlines and objectives. Create and standardise information systems where by the local London office can clearly see equipment movements and requirements within the hotel, including quotations and turnover reporting. Develop dry hire shows and large scale events with involvement in the tender process and pre-production for new/existing clients and ensure that implementation of the project is handled by the appropriate parties, i.e. utilise Event Producers on a consultancy basis as required. Build long-term customer loyalty by converting on-off Hotel corporate clients events to established client accounts, Monitor competitor activity of production companies using the Hotel and where possible approach clients with the view of targeting for future activity. Delegate technical responsibility to on-site technician, ensuring all duties are achieved within the deadline. Ensure good use of technician's time by managing shift basis effectively and offering this resource to sister hotels. What you bring with you High School Diploma, Mathematics and English GCSE or equivalent is preferred. Strong AV / live events experience would be preferred Previous experience within the Service and Hospitality industry would be preferable. Previous experience of audio visual experience, or equivalent in an educational environment would be beneficial. Our promise to you Encore strives to create workplaces that reflect the communities in which we work and live, and where every individual has a full sense of belonging. Our commitment to diversity, equity and inclusion fuels innovation, collaboration, expertise and excellence, while connecting us more closely to our customers.
Oct 01, 2025
Full time
Overview AV Operations Manager - London, UK £35,000 to £38,000 (dependent on experience) Your perspective Private Healthcare Employee supported volunteering Enhanced family leave provisions Perkbox and Employee assistance Programme Company sick pay Employee recognition scheme Generous employee referral scheme Clearly defined Career path (and all the important support along the way) Access to state-of-the-art technology Global presence and opportunities worldwide Long Service Programme Your area of responsibility Working in some of the best venues and hotels in the UK you will play an integral part in the planning, preparation of some amazing events and will be responsible for the delivery and set up from small meetings through to large scale productions. Main point of contact for clients on a day-to-day basis to ensure customer expectations and requirements are fulfilled. Along with the technicians you will prepare, rig and de-rig equipment prior to events within the hotel/venue and be available on-site for ad hoc technical issues. Pro-actively contact clients well in advance of their event to develop and build sales potential, interpret technical solutions, arranging meetings where necessary to establish their requirements. Build, establish and maintain a portfolio of standard set designs/visuals enabling the client to visualise the possibilities for a particular room. Maximising sales potential by up-selling services at every opportunity with the view of increasing turnover, i.e. increasing the different elements involved within conferences and events e.g. production, video editing etc. Participates in capture rate discussions and suggests ways to capture lost business. Monitors sales files to review upcoming groups and to ensure that sales processes are followed. Foster good relations with all sales team members to maximise new leads. Educate the team in terms of all services and introduce incentive schemes to encourage the team to distribute potential sales leads. Develop a database of clients who have visited the hotel/venue. Proactively correspond with clients after their event to pursue future business. Gain feedback on performance to improve on service. Ensure all areas of responsibility are within budget parameters and to negotiate preferential rates. Utilise all in-house services before out-sourcing i.e. crew & equipment. Be aware of turnover targets and actively strive to increase revenue. In conjunction with hotel team/Sales & Marketing in London, develop sales and marketing literature specific to the hotel/venue, to increase awareness and build exposure. Report to the hotel/venue and attend weekly staff meetings within the hotel/venue to ensure that communication does not break down at any stage. Cultivate good relations with all hotel/venue staff, i.e. sales team, banqueting team and front of house. Creates development plans with hotel teams to improve service levels. Addresses and provides solutions for concerns or complaints communicated by the Hotel or customers. Foster good relations with all of the London team and all sites (particularly London) to ensure that full back-up support is provided from front of house/warehouse. Attend regular meetings with the London office to ensure that all delegated duties are carried out effectively and efficiently, meeting all deadlines and objectives. Create and standardise information systems where by the local London office can clearly see equipment movements and requirements within the hotel, including quotations and turnover reporting. Develop dry hire shows and large scale events with involvement in the tender process and pre-production for new/existing clients and ensure that implementation of the project is handled by the appropriate parties, i.e. utilise Event Producers on a consultancy basis as required. Build long-term customer loyalty by converting on-off Hotel corporate clients events to established client accounts, Monitor competitor activity of production companies using the Hotel and where possible approach clients with the view of targeting for future activity. Delegate technical responsibility to on-site technician, ensuring all duties are achieved within the deadline. Ensure good use of technician's time by managing shift basis effectively and offering this resource to sister hotels. What you bring with you High School Diploma, Mathematics and English GCSE or equivalent is preferred. Strong AV / live events experience would be preferred Previous experience within the Service and Hospitality industry would be preferable. Previous experience of audio visual experience, or equivalent in an educational environment would be beneficial. Our promise to you Encore strives to create workplaces that reflect the communities in which we work and live, and where every individual has a full sense of belonging. Our commitment to diversity, equity and inclusion fuels innovation, collaboration, expertise and excellence, while connecting us more closely to our customers.
Technical Project Manager (Production Team) London, UK Salary: £45,000 - £50,000 (dependant on experience) Your perspective: Private Healthcare with no excess payments for the employee Employee supported volunteering Enhanced family leave provisions Perkbox and Employee assistance Programme Company sick pay Employee recognition scheme Generous employee referral scheme Clearly defined Career path (and all the important support along the way) Access to state-of-the-art technology Global presence and opportunities worldwide Long Service Programme Position Overview The Project Manager is responsible for managing project scope for a large-scale event. This position will monitor progress and performance against the project plan; identifying, resolving, escalating operational problems, and minimising delays. This position is responsible for the end-to-end execution of projects from event design and development through closing. The Project Manager will ensure successful and profitable execution of events by following Technical and Production Standards and supporting the implementation of processes and SOP's that drive consistency in event production. This position will partner with Project Management, Sales, and Operations teams in determining event technical requirements and communicating event execution plan with all parties. The Project Manager will report to the Director, Project Management or General Manager or Regional Operations Manager subject to function and/or region. Key Job Responsibilities Event Project Management Prepare and communicate technical production & labour schedules, sub-rental requirements, project scope, execution plan and individual responsibilities to team members, vendors and venue partners. Determine and secure the resources required to successfully complete each project. Drive Results - Maintain focus on client needs by attending client meetings, creating and maintaining organised show documentation and responding to client concerns and questions. Monitor project scope throughout the event planning process and adjust as necessary to ensure the successful completion of the project. Assist sales and operations teams to help determine equipment needs and technical solutions for the project. Assist with the creation of technical diagrams when required. Review all sales documents to confirm that the equipment and technical positions will meet the client's needs. Deliver World Class Service - Develop and maintain strong relationships with clients at all levels of their organisation and provide outstanding customer service while focusing on client retention. Provide leadership for Technical teams on events. Ensure that all the necessary HSE documentations including but not limited to Risk Assessments and Method Statements are in place and communicated to the project delivery team prior to the execution of an event. Event Execution See the Bigger Picture - Act as the project leader and onsite contact for the client throughout the event. Manage all phases of event technical execution from load-in through run of show to load-out. Assume ownership of inventory management throughout the event. Communicate the project plan and client expectations to event team. Manage onsite changes, including schedule, equipment or workforce modifications. Value People - Mentor and communicate with Encore Team Members on event execution and best practices to help improve the local knowledge base and experience in the market. Do the Right Thing - Ensure compliance with established Technical Standards and Production Standards. At all times, the Project Manager is expected to abide by all health and safety requirements to company and international standards and to ensure that all team members and subcontractors working onsite adhere to the same. Follow up with clients on-site to ensure that their needs are met and the equipment setup is working properly. Financial Management Assist in the creation, analysis, and execution of the project budget, partnering with regional leadership to mitigate external workforce and sub-rental spend. Manage event costs to align with budget and ensure all onsite changes are communicated to sales for billing purposes. Assist with the completion of post-event client invoice. Work with operations management to ensure the prompt payment of all external vendors Ensure compliance with Encore Policies and Procedures to minimise company's exposure to liability claims and property damage, theft and misappropriation. Administrative & Training Complete Encore post-event process, to include the completion of all post-show reporting, confirming all workforce hours are accurately entered and ensuring that outsourced equipment is returned to appropriate provider. Participate in the development of Project Management SOP's. Conduct review and analysis of proposed events as required. Disclaimer: The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands. Job Requirements BA/BS Degree or equivalent experience 4+ years of technical experience in the Corporate Staging or Broadcast industry. Project Management experience preferred 1+ year of Supervisory experience preferred Strong written and oral communication skills Strong Technical Background Strong Client relationship skills Familiarity with budgets and cost control Operational logistics experience Works well under pressure Ability to manage multiple complex job functions within a fast-paced environment MS Office experience required Technical diagram knowledge / experience preferred Ability to travel up to 50% may be required Competencies Optimises Work Processes Financial Acumen Detail Oriented Problem Solving Drives Quality Results Communicates Effectively Plans and Aligns Hospitality Builds Effective Teams Decision Quality Responsiveness Manages Complexity
Jul 09, 2025
Full time
Technical Project Manager (Production Team) London, UK Salary: £45,000 - £50,000 (dependant on experience) Your perspective: Private Healthcare with no excess payments for the employee Employee supported volunteering Enhanced family leave provisions Perkbox and Employee assistance Programme Company sick pay Employee recognition scheme Generous employee referral scheme Clearly defined Career path (and all the important support along the way) Access to state-of-the-art technology Global presence and opportunities worldwide Long Service Programme Position Overview The Project Manager is responsible for managing project scope for a large-scale event. This position will monitor progress and performance against the project plan; identifying, resolving, escalating operational problems, and minimising delays. This position is responsible for the end-to-end execution of projects from event design and development through closing. The Project Manager will ensure successful and profitable execution of events by following Technical and Production Standards and supporting the implementation of processes and SOP's that drive consistency in event production. This position will partner with Project Management, Sales, and Operations teams in determining event technical requirements and communicating event execution plan with all parties. The Project Manager will report to the Director, Project Management or General Manager or Regional Operations Manager subject to function and/or region. Key Job Responsibilities Event Project Management Prepare and communicate technical production & labour schedules, sub-rental requirements, project scope, execution plan and individual responsibilities to team members, vendors and venue partners. Determine and secure the resources required to successfully complete each project. Drive Results - Maintain focus on client needs by attending client meetings, creating and maintaining organised show documentation and responding to client concerns and questions. Monitor project scope throughout the event planning process and adjust as necessary to ensure the successful completion of the project. Assist sales and operations teams to help determine equipment needs and technical solutions for the project. Assist with the creation of technical diagrams when required. Review all sales documents to confirm that the equipment and technical positions will meet the client's needs. Deliver World Class Service - Develop and maintain strong relationships with clients at all levels of their organisation and provide outstanding customer service while focusing on client retention. Provide leadership for Technical teams on events. Ensure that all the necessary HSE documentations including but not limited to Risk Assessments and Method Statements are in place and communicated to the project delivery team prior to the execution of an event. Event Execution See the Bigger Picture - Act as the project leader and onsite contact for the client throughout the event. Manage all phases of event technical execution from load-in through run of show to load-out. Assume ownership of inventory management throughout the event. Communicate the project plan and client expectations to event team. Manage onsite changes, including schedule, equipment or workforce modifications. Value People - Mentor and communicate with Encore Team Members on event execution and best practices to help improve the local knowledge base and experience in the market. Do the Right Thing - Ensure compliance with established Technical Standards and Production Standards. At all times, the Project Manager is expected to abide by all health and safety requirements to company and international standards and to ensure that all team members and subcontractors working onsite adhere to the same. Follow up with clients on-site to ensure that their needs are met and the equipment setup is working properly. Financial Management Assist in the creation, analysis, and execution of the project budget, partnering with regional leadership to mitigate external workforce and sub-rental spend. Manage event costs to align with budget and ensure all onsite changes are communicated to sales for billing purposes. Assist with the completion of post-event client invoice. Work with operations management to ensure the prompt payment of all external vendors Ensure compliance with Encore Policies and Procedures to minimise company's exposure to liability claims and property damage, theft and misappropriation. Administrative & Training Complete Encore post-event process, to include the completion of all post-show reporting, confirming all workforce hours are accurately entered and ensuring that outsourced equipment is returned to appropriate provider. Participate in the development of Project Management SOP's. Conduct review and analysis of proposed events as required. Disclaimer: The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands. Job Requirements BA/BS Degree or equivalent experience 4+ years of technical experience in the Corporate Staging or Broadcast industry. Project Management experience preferred 1+ year of Supervisory experience preferred Strong written and oral communication skills Strong Technical Background Strong Client relationship skills Familiarity with budgets and cost control Operational logistics experience Works well under pressure Ability to manage multiple complex job functions within a fast-paced environment MS Office experience required Technical diagram knowledge / experience preferred Ability to travel up to 50% may be required Competencies Optimises Work Processes Financial Acumen Detail Oriented Problem Solving Drives Quality Results Communicates Effectively Plans and Aligns Hospitality Builds Effective Teams Decision Quality Responsiveness Manages Complexity