Concept Housing

Compliance Officer (Birmingham) Birmingham Circa £36,244 per annum Permanent, full time Main Purpose of the Role The Compliance Officer will be responsible for ensuring that assigned accounts and properties meet all legal, statutory, contractual, and regulatory requirements. This role involves working collaboratively with colleagues, providers, and stakeholders to maintain high standards of safety and compliance across Concept s property portfolio. The postholder will monitor provider performance, resolve non-compliance issues within agreed timescales, and ensure accurate record keeping across asset databases and systems. This role will also support the development of policies and procedures that enhance compliance and safety that contribute to the organisation s strategic objectives. Key Responsibilities As the Compliance Officer, you will work closely with asset and compliance colleagues to ensure statutory compliance is consistently achieved. You will liaise with providers to monitor performance, conduct regular contract meetings, and ensure any underperformance is addressed through developing clear action plans. You will be responsible for tracking compliance actions, conducting due diligence checks, and maintaining accurate records to support operational performance and decision-making. Your insights will contribute to the ongoing development of policies and procedures that improve safety and compliance. You will provide guidance, and support colleagues by building and maintaining strong relationships across the organisation and with our external partners. Your role will also involve identifying opportunities for service improvement and innovation, while ensuring that all assets remain safe, well maintained, and are financially sustainable. In addition to your core duties, you will contribute to wider projects and take personal responsibility for health and safety, and the wellbeing of yourself and others. The desirable skills and qualifications are: A relevant qualification or experience in property, estates management, facilities, surveying, or similar Awareness of asset management or contract management principles Awareness and experience of health and safety principles in a compliance orientated environment. Please note that interviews may be arranged throughout the application period, and as such, the vacancy could close at short notice. All applicants will be notified of the outcome of their application, so we encourage interested candidates to apply as soon as possible. If you have any questions or would like an informal chat about the role of Compliance Officer, please contact HR.

Resident Services Co-ordinator (Field Based) Birmingham (Field Based) Circa £34,004 per annum Permanent, full time Main Purpose of the Role The Resident Services Co-ordinator will play a key role in delivering a high-quality, responsive, and customer-focused service to residents within a supported housing environment. The role involves providing practical assistance and advice on a wide range of issues including anti-social behaviour (ASB), safeguarding, complaints, and service requests. The postholder will build and maintain strong relationships with partners and stakeholders to ensure excellent service delivery across a defined geographical area. They will act as a trusted point of contact for residents, supporting them in accessing services, resolving issues, and achieving positive outcomes. Key Responsibilities As the Resident Services Co-ordinator, you will be responsible for delivering responsive and high-quality services to residents within your designated area. You will support new residents by providing information about local services, assisting with welfare benefit claims, and signposting to external support agencies where required. You will conduct settling-in visits and respond to anti-social behaviour complaints, undertaking investigations, risk assessments, and developing action plans to resolve issues while ensuring victims are supported. Safeguarding will be a core responsibility, with prompt referrals to local authority teams and follow-up actions to ensure resident safety. You will support formal complaint investigations, ensuring that responses are timely, of a high quality, while also providing guidance to residents facing licence terminations. This will include supporting residents through any appeal processes. Joint inspections with local authority representatives will also be part of your role, ensuring agreed actions are acted upon to agreed expectations. Working closely with partner agencies, you will deliver joined-up services that support individuals and strengthen communities. You will actively promote positive outcomes for residents, including developing pathways to independent living, and attend or facilitate case conferences with statutory and voluntary organisations. You will maintain professional relationships with managing agents to ensure accommodation and support services meet organisational standards. Resident engagement will be a key focus, including attending meetings, supporting satisfaction surveys, and using feedback to improve our services. You will also support residents in organising activities and events to foster sustainable communities, and build relationships with key community members and external stakeholders such as local councils, safeguarding teams, policing units, and charities. Your role will require familiarity with relevant policies, procedures, and legislation, accurate record keeping, and the use of resident insight to tailor services. You will contribute to continuous improvement through technology, best practice, and feedback, while upholding equality, diversity, GDPR, and health and safety standards, including lone working protocols. The desirable skills and experience for this role are: Experience of working with residents in a social housing or supported housing environment Experience of working with residents from a range of backgrounds, some with complex needs An understanding of how resident engagement and involvement can lead to improved services and outcomes for customers Evidence of case management experience including investigating residents concerns about ASB and service complaints Experience of managing safeguarding cases including identifying warning signs Confidence to undertake home visits and follow safe lone working practices Hold a driving license with access to a vehicle. Please note that interviews may be arranged throughout the application period, and as such, the vacancy could close at short notice. All applicants will be notified of the outcome of their application, so we encourage interested candidates to apply as soon as possible. If you have any questions or would like an informal chat about the role of Resident Service Co-ordinator, please contact HR.

Main Purpose of the Role The Housing Officer (temporary accommodation) is responsible for the effective management of Intensive Housing Management (IHM) residents across Bradford. The role focuses on supporting residents through their housing journey, with the ultimate goal of successfully rehousing all IHM tenants. Working closely with the Concept support team, the officer ensures that residents are tenancy ready and equipped to transition into more permanent housing solutions. When all other housing options have been exhausted, the officer is expected to take possession action in accordance with legal and procedural requirements. Central to the role is a commitment to placing the resident at the heart of service delivery, ensuring their needs are prioritised while also meeting performance targets and contributing to the overall success of the housing service. Key Responsibilities As the Housing Officer you will be responsible for the day-to-day management of IHM tenants, including investigating anti-social behaviour complaints and handling tenancy-related enquiries. In collaboration with the support team, you will develop tailored rehousing plans for each tenant and provide advice on tenancy matters, welfare, and benefits to help residents secure new accommodation. This role will require you to make referrals to the New Homes Fund and build relationships with key partners such as Bradford Council, registered providers, and private landlords. Where rehousing is not possible, you will need to initiate possession proceedings, ensuring compliance with the Pre-action Protocol and legal standards, preparing and serving notices, completing court applications, and attending hearings. The role also involves attending multi-agency meetings to represent Concept Housing, identifying and responding to safeguarding concerns, maintaining accurate tenancy records, and producing high-quality reports and correspondence. You will be expected to meet performance targets, suggest service improvements, and maintain strong working relationships with internal and external stakeholders. Participation in training and team activities, keeping informed on housing law and sector developments, and uphold Concept s values around equality, diversity, data protection, and health and safety are considered essential. The desirable skills and experience for this role are: Proven housing management experience Proven experience of using accelerated possession proceedings to obtain possession of assured shorthold tenancies Customer focused, placing the customer at the centre of all you do An understanding of the current issues affecting social housing Knowledge of relevant housing law Please note that interviews may be arranged throughout the application period, and as such, the vacancy could close at short notice. All applicants will be notified of the outcome of their application, so we encourage interested candidates to apply as soon as possible. If you have any questions or would like an informal chat about the role of Housing Officer, please contact HR.

Head of Compliance Birmingham Circa 66,420 per annum Full time Main Purpose of the Role The Head of Compliance serves as the strategic lead for the compliance function, working closely with the Director of Property Services to ensure a proactive and a robust compliance service. This role is critical in ensuring that all legal, statutory, contractual, and regulatory obligations are met. As the postholder you will develop a culture that consistently delivers a high-quality service, prioritising safe outcomes for our residents and stakeholders. In this role you will oversee compliance audits and monitor systems to maintain accurate record keeping, and ensure all asset information supports regulatory compliance and our asset management objectives. Collaboration is key, as the Head of Compliance you will work closely with our senior management team and our external partners. The role also involves producing regular performance reports and embedding key performance indicators to demonstrate compliance. Your ability to lead and develop skills within the team will be essential. Key Responsibilities You will be responsible for the continuous development of policies, procedures, and processes that enhance safety and compliance. A key part of your role will be to ensure a robust contract management framework is in place, supported by clear performance metrics and reporting. Your ability to translate complex technical advice into practical guidance will be essential, enabling colleagues, residents, and stakeholders to understand and act on compliance requirements. You will also oversee the maintenance of asset management data, ensuring records are accurate and systems deliver effective management information. Building strong relationships across the organisation and with external partners will be vital to maintain a culture of compliance. You will champion service improvement, identify innovative solutions and contribute to wider projects that support asset safety, maintenance, and financial sustainability. As Head of Compliance, you will lead a team of managers and officers to ensure statutory compliance is maintained company wide. You will work collaboratively with colleagues to deliver consistent and safe outcomes while also overseeing contractor relationships, ensuring that all external arrangements meet expected standards through regular auditing and performance checks. In addition, you will deputise for the Director of Property Services when required and attend board or committee meetings to provide strategic input and updates on compliance performance. The desirable skills and experience for this role are: A relevant advanced qualification in property, estates management, facilities, surveying, or similar e.g. RICS, CIOB Awareness of asset management principles Awareness and experience of health and safety principles in a compliance orientated environment. Please note that interviews may be arranged throughout the application period, and as such, the vacancy could close at short notice. All applicants will be notified of the outcome of their application, so we encourage interested candidates to apply as soon as possible. If you have any questions or would like an informal chat about the role of Head of Compliance, please contact HR.