WalkMe

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation. The Professional Services Consultant is an important role at WalkMe as they will own the implementation of our product for our customers. We're looking for a passionate and motivated team member who will partner with our customers to design and build solutions that enhance the user experience across multiple websites and platforms. The ideal candidate is passionate about technology, solutioning, and customer success. The Professional Services Consultant will report to a Professional Services Manager. German language skills are required What you'll own WalkMe Implementation: Design, build, and implement interactive experiences for our customers to drive business impact, such as enhancing their end-user onboarding experience and accelerating feature adoption. Consultation: Work closely with customer application owners to understand their business objectives, pain points, and end-user needs. Provide expert advice and recommend WalkMe solutions that align with their goals and improve user experiences. Project Management: Lead end-to-end WalkMe projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget. Effectively manage project risks and provide regular status updates to all involved parties. Data Analysis: Monitor and analyze WalkMe usage data and user feedback to identify opportunities for optimization and improvement. Constantly strive to increase WalkMe's effectiveness and user engagement. Knowledge Transfer: Conduct training sessions for customers on WalkMe best practices, ensuring they can make the most of the product and effectively utilize its features to enhance their applications. Troubleshooting: Identify and resolve any issues related to WalkMe implementation, ensuring smooth functionality across different platforms and devices. Collaboration: Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders. Continuous Learning: Stay updated with the latest trends and advancements in WalkMe and digital adoption technologies. What you'll need to succeed Strong understanding of user behaviour and how to improve user engagement through WalkMe. Familiarity with HTML, CSS, and JavaScript to customise and integrate WalkMe elements into web applications. Analytical mindset, capable of interpreting data to make data-driven decisions and optimise WalkMe implementations. Excellent communication and collaboration skills, with the ability to work effectively in a team environment. Attention to detail, ensuring WalkMe elements are visually appealing, user-friendly, and aligned with our brand guidelines. Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations. Experience in project management, demonstrating the ability to coordinate tasks effectively within timeline and resources. Experience working in an agile development environment is a plus. 5+ years of experience in Professional Services, Implementation Consulting, or Customer Success. 3+ years of SaaS experience. Bachelor's degree in a relevant field preferred. Previous experience with the WalkMe platform or other similar user guidance and onboarding tools is a plus. Our job titles may span more than one career level. The OTE range for this role is between $XXX and $XXXX. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package. At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success. TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation. The Senior Professional Services Consultant is an important role at WalkMe as they will own the implementation of our product for our customers. We're looking for a passionate and motivated team member who will partner with our customers to design and build solutions that enhance the user experience across multiple websites and platforms. The ideal candidate is passionate about technology, solutioning, and customer success. The Sr Professional Services Consultant will report to the Director of Professional Services EMEA. German language skills are required What you'll own WalkMe Implementation: Design, build, and implement interactive experiences for our customers to drive business impact, such as enhancing their end-user onboarding experience and accelerating feature adoption. Consultation: Work closely with customer application owners to understand their business objectives, pain points, and end-user needs. Provide expert advice and recommend WalkMe solutions that align with their goals and improve user experiences. Project Management: Lead end-to-end WalkMe projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget. Effectively manage project risks and provide regular status updates to all involved parties. Data Analysis: Monitor and analyze WalkMe usage data and user feedback to identify opportunities for optimization and improvement. Constantly strive to increase WalkMe's effectiveness and user engagement. Knowledge Transfer: Conduct training sessions for customers on WalkMe best practices, ensuring they can make the most of the product and effectively utilize its features to enhance their applications. Troubleshooting: Identify and resolve any issues related to WalkMe implementation, ensuring smooth functionality across different platforms and devices. Collaboration: Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders. Continuous Learning: Stay updated with the latest trends and advancements in WalkMe and digital adoption technologies. What you'll need to succeed Strong understanding of user behaviour and how to improve user engagement through WalkMe. Familiarity with HTML, CSS, and JavaScript to customise and integrate WalkMe elements into web applications. Analytical mindset, capable of interpreting data to make data-driven decisions and optimise WalkMe implementations. Excellent communication and collaboration skills, with the ability to work effectively in a team environment. Attention to detail, ensuring WalkMe elements are visually appealing, user-friendly, and aligned with our brand guidelines. Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations. Experience in project management, demonstrating the ability to coordinate tasks effectively within timeline and resources. Experience working in an agile development environment is a plus. 5+ years of experience in Professional Services, Implementation Consulting, or Customer Success. 3+ years of SaaS experience. Bachelor's degree in a relevant field preferred. Our job titles may span more than one career level. The OTE range for this role is between $XXX and $XXXX. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package. At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success. TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.

Industry leader? Well, how about an industry creator?! At WalkMe, now an SAP company, we're not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and resolve digital friction, regain control of their tech stack, and be better equipped to manage future change. With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies working with us daily, we're transforming how enterprises interact with their technology. So, if you're an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you! The Opportunity As the Director, Product Marketing, you will work on integrating WalkMe products and their value proposition into the SAP portfolio and key go-to-market (GTM) motions. You will collaborate closely with global and regional SAP GTM leads and demand managers to develop effective messaging and joint field and market activations for WalkMe's offerings that generate pipeline at scale. You will also partner with WalkMe's product, sales enablement, demand generation, and field marketing teams to drive alignment and effective GTM execution. What You Will Do as a Director, Product Marketing SAP Integration: Translate WalkMe product offerings and use cases into user benefits and value that resonate with customers and prospects Develop clear and compelling messaging and value propositions that integrate WalkMe into global and regional demand programs across the SAP portfolio Perform Sales training to ensure field readiness and effectiveness in positioning WalkMe's offerings within the context of key SAP sales plays and demand programs Create high-impact content for customer-facing interactions, including presentations, solution overviews, videos, etc. Gather information from sellers, field marketers, demand managers, and marketing teams to drive continuous improvement of messaging and field engagement. Who You Are: 8+ years of product marketing experience in B2B tech - SAP product or solution marketing experience is a plus Previous experience with ERP products and products sold to HR, or IT departments is preferred Experience marketing to a global market Intellectual curiosity with an innate desire to bring new category-defining products to market Broad analytical skills to source relevant information that informs and validates product messaging and value propositions Proven storyteller with the ability to enable others to deliver memorable product narratives Strong presentation and communications skills Independent self-starter with ability to collaborate effectively across teams Growth mindset with a strong bias to action What Sets Us Apart At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace. We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation. We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic. Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively. Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community. Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering. Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance. WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row! WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more! Our job titles may span more than one career level. The starting base pay for this role is between $180,000-240,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation. As a Solution Advisor, also known as a "Pre-sales Consultant," "Sales Consultant", "Pre-Sales Engineer" or "Sales Engineer", you will be pivotal in the sales process through providing expert knowledge on WalkMe's Digital Adoption Platform and aligning customers' business goals with the capabilities of WalkMe's platform. You will also drive technical relationships with all stakeholders to ensure full confidence in WalkMe's solutions. Ultimately, you will aim to become a trusted advisor to our customers, helping them understand how WalkMe can support their digital transformation objectives. The ideal candidate will possess excellent communication skills and be able to translate business requirements that impact revenue, cost, and risk to the organisation. A successful candidate will work well under pressure, be self-motivated, actively collaborate with their team, and be highly organised. We value collaboration and understand the importance of a healthy work-life balance. To support, we offer (What Sets Us Apart): Flexible Work Arrangements: We offer a hybrid workplace with flexible hours to help manage work commitments and personal life effectively. Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community. Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering. Volunteer Time Off: We encourage team members to become involved in their communities, granting everyone 8 hours of paid time off to spend volunteering through WalkMe or at a place of their choosing. Responsibilities Be an expert in discovering the customer's needs and establishing WalkMe as the best solution that solves unique challenges by delivering innovative solution demonstrations for prospects, customers, and partners, both on-site and remotely. Communicate and demonstrate, in the customer's language of value, how the capabilities of the WalkMe DAP Platform enhance the customers' business and meet all of their technical requirements. Deliver value pitches to business users at the C-Level as well as lead technical discussions with IT, demonstrating WalkMe in terms of both business value and meeting technical requirements. Contribute to WalkMe's "Go To Market" strategies by providing advice and technical guidance to WalkMe's Sales teams and key business partners. Collaborate with supporting GTM teams to convey a deep understanding of the customer industry and technology, then architect a solution as it pertains to WalkMe. Install, configure, and troubleshoot solutions and conduct Demos / Workshops / Custom Proof of Concept (PoCs). Whiteboard business concepts and technical architectures and provide technical specification and requirements documentation to support the proposed solution. Understand and act as a valued resource early and often within the customer's decision-making process. Respond efficiently to RFIs and RFPs. Contribute field knowledge and feedback aimed at directing future product requirements and enhancements. Work in a team, share knowledge as well as work independently. Support Marketing events by speaking on-stage to drive pipeline. Travel will be required. Requirements Track record of success in solution engineering, consultancy, or delivery of an enterprise software solution. Strong practical experience and notable accomplishments within SaaS solutions, as a Sales Engineer or Solution Architect or similar role, working with Enterprise software products or services. Proven ability to assess customer requirements, identify business problems, and demonstrate proposed solutions. Outstanding verbal and written communication skills, for both executive and technical audiences, whether impromptu or using prepared presentations and demos. Ability to quickly learn new technologies and comfortably discuss these with customers and on-stage at Marketing events. Curious, practical, and passionate about technology and knowledge sharing. A team player with a passion for winning through collaboration. Ability to work in an office environment at least 3 days a week. Preferred Technical Knowledge SAP ERP and supporting O2C/P2P business processes. Core SaaS Platforms (CRM, ERP, HRMS, etc.) and industry knowledge. Any Value Selling Methodology. Web and Mobile Technologies. What Sets Us Apart: At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace. We seek to hire and develop the best talent, bringing a range of perspectives, experiences, and backgrounds to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation. We value and encourage curiosity, diversity, and innovation, and welcome and encourage applicants from all backgrounds and experiences. We value collaboration and understand the importance of a healthy work-life balance. To support, we offer: Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively. Family Friendly Policies: We provide family-friendly policies relevant to the region to ensure you can prioritize your family's needs. Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community. Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation. As a Solution Advisor, also known as a "Pre-sales Consultant," "Sales Consultant", "Pre-Sales Engineer" or "Sales Engineer", you will be pivotal in the sales process through providing expert knowledge on WalkMe's Digital Adoption Platform and aligning customers' business goals with the capabilities of WalkMe's platform. You will also drive technical relationships with all stakeholders to ensure full confidence in WalkMe's solutions. Ultimately, you will aim to become a trusted advisor to our customers, helping them understand how WalkMe can support their digital transformation objectives. The ideal candidate will possess excellent communication skills and be able to translate business requirements that impact revenue, cost, and risk to the organisation. A successful candidate will work well under pressure, be self-motivated, actively collaborate with their team, and be highly organised. We value collaboration and understand the importance of a healthy work-life balance. To support, we offer (What Sets Us Apart): Flexible Work Arrangements: We offer a hybrid workplace with flexible hours to help manage work commitments and personal life effectively. Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community. Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering. Volunteer Time Off: We encourage team members to become involved in their communities, granting everyone 8 hours of paid time off to spend volunteering through WalkMe or at a place of their choosing. Responsibilities Be an expert in discovering the customer's needs and establishing WalkMe as the best solution that solves unique challenges by delivering innovative solution demonstrations for prospects, customers, and partners, both on-site and remotely. Communicate and demonstrate, in the customer's language of value, how the capabilities of the WalkMe DAP Platform enhance the customer's business and meet all of their technical requirements. Deliver value pitches to business users at the C-Level as well as lead technical discussions with IT, demonstrating WalkMe in terms of both business value and meeting technical requirements. Contribute to WalkMe's "Go To Market" strategies by providing advice and technical guidance to WalkMe's Sales teams and key business partners. Collaborate with supporting GTM teams to convey a deep understanding of the customer industry and technology, then architect a solution as it pertains to WalkMe. Install, configure, and troubleshoot solutions and conduct Demos / Workshops / Custom Proof of Concept (PoCs). White board business concepts and technical architectures and provide technical specification and requirements documentation to support the proposed solution. Understand and act as a valued resource early and often within the customer's decision-making process. Respond efficiently to RFIs and RFPs. Contribute field knowledge and feedback aimed at directing future product requirements and enhancements. Work in a team, share knowledge as well as work independently. Support Marketing events by speaking on-stage to drive pipeline. Travel will be required. Requirements Track record of success in solution engineering, consultancy, or delivery of an enterprise software solution. Strong practical experience and notable accomplishments within SaaS solutions, as a Sales Engineer or Solution Architect or similar role, working with Enterprise software products or services. Proven ability to assess customer requirements, identify business problems, and demonstrate proposed solutions. Outstanding verbal and written communication skills, for both executive and technical audiences, whether impromptu or using prepared presentations and demos. Ability to quickly learn new technologies and comfortably discuss these with customers and on-stage at Marketing events. Curious, practical, and passionate about technology and knowledge sharing. A team player with a passion for winning through collaboration. Ability to work in an office environment at least 3 days a week. Preferred Technical Knowledge SAP ERP and supporting O2C/P2P business processes. Core SaaS Platforms (CRM, ERP, HRMS, etc.) and industry knowledge. Any Value Selling Methodology. Web and Mobile Technologies. SaaS Enterprise Architecture. What Sets us apart: At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace. We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation. We value and encourage curiosity, diversity and innovation, and welcome and encourage applicants from all backgrounds and experiences. We value collaboration and understand the importance of a healthy work-life balance. To support, we offer: Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively. Hybrid Family Friendly Policies: We provide family friendly policies relevant to the region to ensure you can prioritize your family's needs. Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community. Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering. If you require accommodation for any part of the recruitment process, please send a request to .