Irish Life Group Services Limited
Bristol, Gloucestershire
Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues. Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers. Job Summary To provide medical insight and assessment to members health to assist the claims assessors in reaching outcome decisions for Group Protection health Policy claims (namely group income protection policies). For Income Protection policies, to determine and develop vocational rehabilitation plans that successfully deliver Early Intervention and Rehabilitation Services to employees and employers, ensuring safe return to work at the earliest opportunity. Work with employers to educate them on the benefits of early intervention support for employees, including how to proactively manage health concerns, and how to reduce the risk of submitting invalid claims. What You'll Do Provide clinical guidance and support to the claims assessors regarding the assessment and management of claims. To hold discussions and conduct interviews with members and employers to ascertain the detailed biopsychosocial factors pertaining to the employee's health. Subsequently document comprehensive objective reports to clearly communicate accurate medical / vocational opinion to the business to enable accurate claim decisions against policy terms and conditions. For Income Protection Policies, establish and monitor rehabilitation programmes to achieve successful return to work activity including liaising with relevant external medical professionals . This could be prior to a claim being submitted (early intervention support) or whilst a claim is in payment. Providing specialist vocational guidance and support including recommendations on reasonable adjustments to both employers and claims assessors to achieve a successful absence resolution within the terms of the group Income Protection policy. Ensuring liability is limited to the time required for the claimant to safely return to work. Training, mentoring and developing internal and external customers on the benefits of early intervention and rehabilitation. To acquire and apply a detailed knowledge of Group Claims/underwriting Strategy/Philosophy and of Group products. Who You Are Knowledge of principles, methods and procedures for diagnosis, treatment and rehabilitation of physical and mental conditions in order to provide accurate / appropriate information in relation to all claim/underwriting management activity including rehabilitation initiatives. To demonstrate and apply a detailed knowledge of relevant legislation including the Equality Act 2010, Health & Safety at Work Act 1974 and all available National Institute for Health & Care Excellence Guidelines. Communication - demonstrates active listening with an ability to identify verbal / non-verbal cues and act appropriately whilst displaying a non judgemental attitude; able to clearly express ideas and opinions both verbally and written. Influencing - able to express views and ideas to relevant parties both verbally and written in order to promote access to relevant support services, overcome return to work barriers and manage absence appropriately. Interpersonal Skills - able to conduct detailed medical / vocational interviews with claimants and subsequently liaise with employers and other relevant parties to manage current absence and when appropriate facilitate a successful return to work outcome. Customer Service - able to develop constructive and cooperative working relationships with employees and employers to understand current absence and identify appropriate return to work pathways. Analytical skills - able to evaluate biopsychosocial information in order to provide detailed analysis and documentation of current health and where relevant future return to work capability in support of the assessors/ decisions against policy terms and conditions. Problem Solving - able to successfully identify and present viable solutions to overcome return to work barriers. Decision making - able to develop detailed return to work plans to support and achieve successful return to work outcomes. Organise, plan and prioritise work in order to achieve successful service delivery. Qualifications A qualified health care professional and where applicable be registered and/or accredited with the relevant professional body (Desirable). Some relevant background and recent experience of working in the field of vocational rehabilitation within the insurance industry (Desirable). Benefits of working at Canada Life We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that's regularly reviewed. As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development. How we work at Canada Life Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward. We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That's why we offer a range of training, flexible working and opportunities to grow and develop. Diversity and inclusion Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we're making in DEI, and we continue for it to be a significant focus. "At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all." Nick Harding, Chief People Officer, Canada Life UK We appreciate that everyone has different work and life responsibilities. We're happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.
Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues. Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers. Job Summary To provide medical insight and assessment to members health to assist the claims assessors in reaching outcome decisions for Group Protection health Policy claims (namely group income protection policies). For Income Protection policies, to determine and develop vocational rehabilitation plans that successfully deliver Early Intervention and Rehabilitation Services to employees and employers, ensuring safe return to work at the earliest opportunity. Work with employers to educate them on the benefits of early intervention support for employees, including how to proactively manage health concerns, and how to reduce the risk of submitting invalid claims. What You'll Do Provide clinical guidance and support to the claims assessors regarding the assessment and management of claims. To hold discussions and conduct interviews with members and employers to ascertain the detailed biopsychosocial factors pertaining to the employee's health. Subsequently document comprehensive objective reports to clearly communicate accurate medical / vocational opinion to the business to enable accurate claim decisions against policy terms and conditions. For Income Protection Policies, establish and monitor rehabilitation programmes to achieve successful return to work activity including liaising with relevant external medical professionals . This could be prior to a claim being submitted (early intervention support) or whilst a claim is in payment. Providing specialist vocational guidance and support including recommendations on reasonable adjustments to both employers and claims assessors to achieve a successful absence resolution within the terms of the group Income Protection policy. Ensuring liability is limited to the time required for the claimant to safely return to work. Training, mentoring and developing internal and external customers on the benefits of early intervention and rehabilitation. To acquire and apply a detailed knowledge of Group Claims/underwriting Strategy/Philosophy and of Group products. Who You Are Knowledge of principles, methods and procedures for diagnosis, treatment and rehabilitation of physical and mental conditions in order to provide accurate / appropriate information in relation to all claim/underwriting management activity including rehabilitation initiatives. To demonstrate and apply a detailed knowledge of relevant legislation including the Equality Act 2010, Health & Safety at Work Act 1974 and all available National Institute for Health & Care Excellence Guidelines. Communication - demonstrates active listening with an ability to identify verbal / non-verbal cues and act appropriately whilst displaying a non judgemental attitude; able to clearly express ideas and opinions both verbally and written. Influencing - able to express views and ideas to relevant parties both verbally and written in order to promote access to relevant support services, overcome return to work barriers and manage absence appropriately. Interpersonal Skills - able to conduct detailed medical / vocational interviews with claimants and subsequently liaise with employers and other relevant parties to manage current absence and when appropriate facilitate a successful return to work outcome. Customer Service - able to develop constructive and cooperative working relationships with employees and employers to understand current absence and identify appropriate return to work pathways. Analytical skills - able to evaluate biopsychosocial information in order to provide detailed analysis and documentation of current health and where relevant future return to work capability in support of the assessors/ decisions against policy terms and conditions. Problem Solving - able to successfully identify and present viable solutions to overcome return to work barriers. Decision making - able to develop detailed return to work plans to support and achieve successful return to work outcomes. Organise, plan and prioritise work in order to achieve successful service delivery. Qualifications A qualified health care professional and where applicable be registered and/or accredited with the relevant professional body (Desirable). Some relevant background and recent experience of working in the field of vocational rehabilitation within the insurance industry (Desirable). Benefits of working at Canada Life We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that's regularly reviewed. As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development. How we work at Canada Life Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward. We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That's why we offer a range of training, flexible working and opportunities to grow and develop. Diversity and inclusion Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we're making in DEI, and we continue for it to be a significant focus. "At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all." Nick Harding, Chief People Officer, Canada Life UK We appreciate that everyone has different work and life responsibilities. We're happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.