Metroline
Manchester, Lancashire
Finance Planning and Analysis Manager MM038 Department: Manchester Location: Manchester (M12 6JS) About us Metroline Manchester is a recently formed subsidiary of ComfortDelGro. In March 2024, we were awarded contracts to operate four franchises and join the Bee Network in Greater Manchester by the Greater Manchester Combined Authority (GMCA). Metroline was established in 1989 and is the fourth largest bus operator in London, operating about 17 percent of the city's scheduled bus services. It has been part of the larger private land transport company ComfortDelGro since 2000. With 6,000 colleagues across the UK, we help carry over one million customers daily. ComfortDelGro operates in 12 countries with a fleet of over 40,000 vehicles and more than 22,000 employees. Job Summary The Finance Planning and Analysis Manager will support the Financial & Commercial Director in forecasting and reporting the results of the Metroline Manchester bus franchises in Greater Manchester. This role involves preparing monthly management accounts, analyzing variances to budget and forecast, and producing detailed depot packs for four operational units. The manager will lead the forecasting and budgeting process, adapting processes from London to suit Manchester operations, and develop a detailed bottom-up approach in collaboration with finance business partners. Responsibilities Lead reforecasting and budgeting processes. Develop forecasting models for key areas such as driver costs, engineering headcount, and routine maintenance using a bottom-up methodology. Prepare group monthly management accounts and depot packs, analyzing variances. Enhance reporting to include financial and non-financial metrics, explaining operational variances. Drive continuous improvements in reporting and forecasting processes, standardizing where possible. Benefits Free bus travel for employee + 3 (partner and 2 children or 3 children) Free on-site parking Pension scheme contributions Benefits Hub access Employee Assistance Programme Cycle to Work Scheme Free uniform Qualifications & Experience Qualified accountant (ACA/ACMA/ACCA) with at least 5 years post-qualification experience. Experience in forecasting and reporting within a matrix organization, working effectively with both finance and non-finance stakeholders. Proficiency with IT systems, including finance systems (e.g., Oracle, SAP), and MS Office suite (Excel, PowerPoint, Word, Outlook). Experience reporting under IFRS. Strong Excel modeling skills, capable of building or modifying complex business models. Oracle experience is desirable but not essential. Hours of Work Full-time, 38 hours per week, permanent contract. Flexibility required for hours/days worked, including weekends, based on operational needs. Application Instructions Explain why you are interested in this role. Provide examples demonstrating how you meet the required skills. List relevant qualifications and experience. We are committed to delivering safe, reliable, and sustainable transport to our communities.
Finance Planning and Analysis Manager MM038 Department: Manchester Location: Manchester (M12 6JS) About us Metroline Manchester is a recently formed subsidiary of ComfortDelGro. In March 2024, we were awarded contracts to operate four franchises and join the Bee Network in Greater Manchester by the Greater Manchester Combined Authority (GMCA). Metroline was established in 1989 and is the fourth largest bus operator in London, operating about 17 percent of the city's scheduled bus services. It has been part of the larger private land transport company ComfortDelGro since 2000. With 6,000 colleagues across the UK, we help carry over one million customers daily. ComfortDelGro operates in 12 countries with a fleet of over 40,000 vehicles and more than 22,000 employees. Job Summary The Finance Planning and Analysis Manager will support the Financial & Commercial Director in forecasting and reporting the results of the Metroline Manchester bus franchises in Greater Manchester. This role involves preparing monthly management accounts, analyzing variances to budget and forecast, and producing detailed depot packs for four operational units. The manager will lead the forecasting and budgeting process, adapting processes from London to suit Manchester operations, and develop a detailed bottom-up approach in collaboration with finance business partners. Responsibilities Lead reforecasting and budgeting processes. Develop forecasting models for key areas such as driver costs, engineering headcount, and routine maintenance using a bottom-up methodology. Prepare group monthly management accounts and depot packs, analyzing variances. Enhance reporting to include financial and non-financial metrics, explaining operational variances. Drive continuous improvements in reporting and forecasting processes, standardizing where possible. Benefits Free bus travel for employee + 3 (partner and 2 children or 3 children) Free on-site parking Pension scheme contributions Benefits Hub access Employee Assistance Programme Cycle to Work Scheme Free uniform Qualifications & Experience Qualified accountant (ACA/ACMA/ACCA) with at least 5 years post-qualification experience. Experience in forecasting and reporting within a matrix organization, working effectively with both finance and non-finance stakeholders. Proficiency with IT systems, including finance systems (e.g., Oracle, SAP), and MS Office suite (Excel, PowerPoint, Word, Outlook). Experience reporting under IFRS. Strong Excel modeling skills, capable of building or modifying complex business models. Oracle experience is desirable but not essential. Hours of Work Full-time, 38 hours per week, permanent contract. Flexibility required for hours/days worked, including weekends, based on operational needs. Application Instructions Explain why you are interested in this role. Provide examples demonstrating how you meet the required skills. List relevant qualifications and experience. We are committed to delivering safe, reliable, and sustainable transport to our communities.
Metroline
Provide 1st and 2nd line support for 1000 users across multiple sites throughout Glasgow, Edinburgh, Ireland, London, and the UK. The position will be based at Metroline head office in Cricklewood, reporting directly to the Service Desk Manager. However, there will be a requirement to travel to other Company offices or associated Company locations. Main responsibilities Provide first and second line support to over 1000 users across multiple sites for Comfort Delgro companies across the UK and Ireland. Log all calls using the Helpdesk system, including details of subsequent updates and resolutions. Monitor the helpdesk system for new calls logged by users, assign relevant requests to the Reporting & Development teams, investigate incidents, escalate when necessary, and continuously improve the IT service provided to the business. Complete Daily and Weekly System Checklists, including backups, overnight batch jobs, scheduled updates, and error log checks. Follow starter and leaver processes to create, amend, and delete users in Active Directory and other systems used within the Business. Implement software change rollouts to the Business bespoke systems, complying with the Change Control process. Update and maintain the software and hardware asset registers to reflect movements, additions, or disposals. Build, maintain, and upgrade user PCs, laptops, and other hardware, installing and configuring required software. Participate in the callout rota providing 24/7 out-of-hours support for Business systems, garages, Call Centre, and Operational staff. Establish and maintain cooperative and productive relationships with peers and contribute to improving team processes. Maintain Data Centre environmental and monitoring equipment. The above list is not exhaustive. Essential criteria for application Demonstrate excellent technical knowledge across Microsoft and other core products. Support experience in Windows operating systems, MS Office, Active Directory, Microsoft Exchange. Experience supporting Terminal Services / Citrix, IP networking, Dell, Lenovo, or other server ranges. Experience with Mobile Device Management solutions. Good team player with the ability to work independently. Strong prioritization and organizational skills. Full clean UK driving license. Ability to interact with clients at all levels via phone, email, and in person. Strong interpersonal skills and ability to develop working relationships. Awareness of functions, operations, and technology within ComfortDelGro Europe businesses. Follow procedures for installing, configuring, upgrading, troubleshooting, and repairing software, hardware, and peripherals. Ability to explain technical concepts to non-technical users. Organize own work, set priorities, be proactive, and meet SLAs and project timelines. Logical analysis skills and creative problem-solving abilities. Adaptability, multi-tasking, troubleshooting skills. Excellent verbal, written, and interpersonal communication skills. Professional and patient manner when supporting users. Use initiative and independent judgment within guidelines and procedures. Maintain a professional image at all times. Ability to work independently and as part of a team. Hours of work Adhere to the weekly shift pattern, Monday to Friday, 07:00 to 18:00. Availability for non-business hours, including evenings and weekends, and on-call duties and site visits. The Equality Act Metroline is an equal opportunity employer. All qualified applicants will receive consideration for employment with regard to legal obligations for protected characteristics such as age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex, and sexual orientation. State your reasons for applying for the post. Explain why you believe you are a suitable candidate. Include relevant qualifications or experience. We deliver safe, reliable, and sustainable transport to our communities.
Provide 1st and 2nd line support for 1000 users across multiple sites throughout Glasgow, Edinburgh, Ireland, London, and the UK. The position will be based at Metroline head office in Cricklewood, reporting directly to the Service Desk Manager. However, there will be a requirement to travel to other Company offices or associated Company locations. Main responsibilities Provide first and second line support to over 1000 users across multiple sites for Comfort Delgro companies across the UK and Ireland. Log all calls using the Helpdesk system, including details of subsequent updates and resolutions. Monitor the helpdesk system for new calls logged by users, assign relevant requests to the Reporting & Development teams, investigate incidents, escalate when necessary, and continuously improve the IT service provided to the business. Complete Daily and Weekly System Checklists, including backups, overnight batch jobs, scheduled updates, and error log checks. Follow starter and leaver processes to create, amend, and delete users in Active Directory and other systems used within the Business. Implement software change rollouts to the Business bespoke systems, complying with the Change Control process. Update and maintain the software and hardware asset registers to reflect movements, additions, or disposals. Build, maintain, and upgrade user PCs, laptops, and other hardware, installing and configuring required software. Participate in the callout rota providing 24/7 out-of-hours support for Business systems, garages, Call Centre, and Operational staff. Establish and maintain cooperative and productive relationships with peers and contribute to improving team processes. Maintain Data Centre environmental and monitoring equipment. The above list is not exhaustive. Essential criteria for application Demonstrate excellent technical knowledge across Microsoft and other core products. Support experience in Windows operating systems, MS Office, Active Directory, Microsoft Exchange. Experience supporting Terminal Services / Citrix, IP networking, Dell, Lenovo, or other server ranges. Experience with Mobile Device Management solutions. Good team player with the ability to work independently. Strong prioritization and organizational skills. Full clean UK driving license. Ability to interact with clients at all levels via phone, email, and in person. Strong interpersonal skills and ability to develop working relationships. Awareness of functions, operations, and technology within ComfortDelGro Europe businesses. Follow procedures for installing, configuring, upgrading, troubleshooting, and repairing software, hardware, and peripherals. Ability to explain technical concepts to non-technical users. Organize own work, set priorities, be proactive, and meet SLAs and project timelines. Logical analysis skills and creative problem-solving abilities. Adaptability, multi-tasking, troubleshooting skills. Excellent verbal, written, and interpersonal communication skills. Professional and patient manner when supporting users. Use initiative and independent judgment within guidelines and procedures. Maintain a professional image at all times. Ability to work independently and as part of a team. Hours of work Adhere to the weekly shift pattern, Monday to Friday, 07:00 to 18:00. Availability for non-business hours, including evenings and weekends, and on-call duties and site visits. The Equality Act Metroline is an equal opportunity employer. All qualified applicants will receive consideration for employment with regard to legal obligations for protected characteristics such as age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex, and sexual orientation. State your reasons for applying for the post. Explain why you believe you are a suitable candidate. Include relevant qualifications or experience. We deliver safe, reliable, and sustainable transport to our communities.
Metroline
Manchester, Lancashire
Transport Safety Business Partner MM025 Department: Manchester About us Metroline Manchester is a recently formed subsidiary of ComfortDelGro. In March 2024, we were awarded contracts to operate four franchises and join the Bee Network in Greater Manchester by the Greater Manchester Combined Authority (GMCA). Metroline was founded in 1989 and is the fourth largest bus operator in London, running about 17 percent of the city's scheduled bus services. It has been part of the largest private land transport company, ComfortDelGro, since 2000. With 6,000 colleagues across the UK, Metroline helps carry over one million customers daily. ComfortDelGro operates in 12 countries with a global fleet of over 40,000 vehicles and more than 22,000 colleagues. Job Summary Location: Head Office (Hyde Road, M12 4AH). Flexibility to travel to other depots in Wythenshawe, Tameside, and Sharston. We are recruiting for a new position of Transport Safety Business Partner to join the Safety, Health, Environment, and Quality (SHEQ) Team. This role reports directly to the Head of SHEQ and collaborates with other SHEQ Business Partners and specialists. The primary focus is to reduce collisions and costs, and to maintain and improve driving standards organization-wide within a results-focused environment. Responsibilities Provide expert advice on Transport Safety to support compliance and foster a positive safety culture. Advise and assist staff, managers, and senior leaders on Transport Safety matters within your competence and experience. Build and maintain relationships with internal and external stakeholders such as TfGM, aiming for effective partnerships. Conduct Drugs and Alcohol tests as required, following suspicions of impairment or incidents such as collisions or injuries. Accurately record and maintain incident/collision data, displaying information per company standards. Retrieve CCTV footage from vehicles involved in incidents to assist emergency services and investigations. Report safety performance metrics and improvement plans to senior management regularly. Offer benefits such as free bus travel for yourself and three companions or children, free on-site parking, pension contributions, benefits hub, Employee Assistance Programme, Cycle to Work Scheme, free uniform, and more. Work towards Chartered Membership of IOSH or equivalent; conduct Driving Assessments to BTEC standards; understand relevant health and safety legislation. Maintain knowledge of all PCV requirements and legislation, including disability awareness. Manage Transport Safety in a complex organization, implementing SHEQ management systems to ensure statutory compliance and risk minimization. Analyze safety data and prepare senior reports to evaluate safety performance. Hours of Work Full-time, 38 hours per week, permanent contract. Flexibility required for hours/days, including weekends, based on operational needs. Application Instructions Please include in your application: The reasons for your interest in the position. Examples demonstrating how you meet the required skills. Relevant qualifications or experience. We deliver safe, reliable, and sustainable transport to our communities.
Transport Safety Business Partner MM025 Department: Manchester About us Metroline Manchester is a recently formed subsidiary of ComfortDelGro. In March 2024, we were awarded contracts to operate four franchises and join the Bee Network in Greater Manchester by the Greater Manchester Combined Authority (GMCA). Metroline was founded in 1989 and is the fourth largest bus operator in London, running about 17 percent of the city's scheduled bus services. It has been part of the largest private land transport company, ComfortDelGro, since 2000. With 6,000 colleagues across the UK, Metroline helps carry over one million customers daily. ComfortDelGro operates in 12 countries with a global fleet of over 40,000 vehicles and more than 22,000 colleagues. Job Summary Location: Head Office (Hyde Road, M12 4AH). Flexibility to travel to other depots in Wythenshawe, Tameside, and Sharston. We are recruiting for a new position of Transport Safety Business Partner to join the Safety, Health, Environment, and Quality (SHEQ) Team. This role reports directly to the Head of SHEQ and collaborates with other SHEQ Business Partners and specialists. The primary focus is to reduce collisions and costs, and to maintain and improve driving standards organization-wide within a results-focused environment. Responsibilities Provide expert advice on Transport Safety to support compliance and foster a positive safety culture. Advise and assist staff, managers, and senior leaders on Transport Safety matters within your competence and experience. Build and maintain relationships with internal and external stakeholders such as TfGM, aiming for effective partnerships. Conduct Drugs and Alcohol tests as required, following suspicions of impairment or incidents such as collisions or injuries. Accurately record and maintain incident/collision data, displaying information per company standards. Retrieve CCTV footage from vehicles involved in incidents to assist emergency services and investigations. Report safety performance metrics and improvement plans to senior management regularly. Offer benefits such as free bus travel for yourself and three companions or children, free on-site parking, pension contributions, benefits hub, Employee Assistance Programme, Cycle to Work Scheme, free uniform, and more. Work towards Chartered Membership of IOSH or equivalent; conduct Driving Assessments to BTEC standards; understand relevant health and safety legislation. Maintain knowledge of all PCV requirements and legislation, including disability awareness. Manage Transport Safety in a complex organization, implementing SHEQ management systems to ensure statutory compliance and risk minimization. Analyze safety data and prepare senior reports to evaluate safety performance. Hours of Work Full-time, 38 hours per week, permanent contract. Flexibility required for hours/days, including weekends, based on operational needs. Application Instructions Please include in your application: The reasons for your interest in the position. Examples demonstrating how you meet the required skills. Relevant qualifications or experience. We deliver safe, reliable, and sustainable transport to our communities.
