London Boutique Leisure Group

We have a wonderful opportunity for an experienced Head of People and Culture to join a successful, exciting and growing business within the hospitality and leisure sectors. The ideal candidate is someone who can continue to grow, develop and progress to a more senior role within the business in the next 2 years. In this role you will support the Managing Director and Senior Leadership Team (as a member) in overseeing all people aspects of the organisation, including people strategy, recruitment oversight, performance management, employee relations, compliance, team leadership, learning and development, engagement and culture. You will work side-by-side with the fellow senior leadership team members, bridging the gap with the People function. It is a hands-on, commercially minded role where your eye for detail and strategic input will help shape decisions and drive the business forward. We are seeking an experienced and ambitious Head of People to lead a number of direct reports and have accountability for all People functions: strategy, recruitment, HR operations, performance, employee relations, culture and organisational development. Key details Reporting to : Managing Director (MD) Location : South West London base + regular travel across London sites Working pattern : Full time. Primarily on-site across locations (typically 4 days per week) + some flexibility Team : 3 people (with scope to build as we grow) Salary & Package : Competitive / market leading (dependent on experience) + benefits Job responsibilities Oversee People operations for a multi-site business in the leisure and hospitality space across London. Own the People operating rhythm - including an effective monthly People review (headcount, recruitment, retention, absence, ER themes, performance, risk) and clear actions aligned to SLT priorities. Act as the primary point of contact for day-to-day People governance and ensure the right issues are handled at the right level through a clear escalation model. Act as the lead People business partner to the SLT and Managing Director, providing practical advice and challenge on organisational health, leadership capability and people risk. Lead workforce planning and oversee recruitment performance across all functions, including direct oversight of the club recruiter and governance of hiring manager practices (role briefs, interview structure, decision discipline). Implement and embed a practical, operational performance and accountability framework (probation, 1:1s, feedback, capability processes), raising leadership consistency across sites. Lead, mentor and develop the People team, setting clear priorities and quality standards. Provide weekly and monthly insights to the SLT, surfacing risks and opportunities across retention, absence, engagement and performance. Develop and refine HR systems, workflows and controls to improve efficiency, consistency and compliance (HRIS optimisation, automation, reporting). Ensure compliance with UK employment legislation and company policies; oversee ER governance and lead complex or sensitive cases when required. Own and improve onboarding and induction across sites to ensure a consistent employee experience, faster ramp-up and strong retention in the first 90 days. Lead learning and development priorities (including compliance training), working with operational leaders to target capability gaps and improve performance outcomes. Support business growth and change (new sites, restructures, leadership changes) with clear planning, communications and people impact management. Key person requirements Significant senior HR/People leadership experience with proven success in commercial, operational environments. Experience in an SME or growing business environment essential, with exposure to multi-site and shift-based teams (hospitality, leisure, retail or similar). Proven leadership experience managing and developing a People/HR team, including setting standards and holding others accountable. Deep working knowledge of UK employment law, with strong judgement in employee relations and risk management. Commercially minded approach, able to balance people outcomes with operational reality and deliver measurable improvements (retention, absence, time-to-hire, performance). Strong systems and process orientation, with demonstrated experience improving HR operations through automation, workflows and data reporting (HRIS experience essential). Exceptional communication skills, able to influence and coach leaders at all levels and build credibility quickly across sites. Highly self-motivated with a proactive, solutions-led approach to problem-solving and decision-making. CIPD Level 5+ desirable (or equivalent experience). Benefits: Company events Company pension Cycle to work scheme Gym membership Work from home

We have an exciting opportunity to join the Team of an established and successful business in the leisure and hospitality space. Based in South West London, with locations across London, you will lead the HR and Recruitment work from an Operations perspective, reporting into the Head of People. For the right candidate we will also consider study support (CIPD) should professional development be of interest. Responsibilities include: General compliance - e.g. Preparing offer letters, contracts and identification Reading and sifting through applications Vetting candidates Telephone interviewing candidates Booking interviews Liaising with hiring managers Utilising LinkedIn to source applicants Starter packs and Inductions for new employees Maintenance and reporting (including new starter entry, termination, etc.) Administration (filing, printing, scanning documents) Overseeing Rotas Assisting with Payroll Learning and development; legislation compliance, additional training for staff Supporting People Team with all elements in the day to day running of the business Attributes: Recruitment / HR experience would be highly advantageous Advanced IT skills and experienced in all Microsoft products A fast learner, who enjoys taking on new responsibilities Fantastic telephone manner, confident and engaging Confident in taking interviews Highly organised, dependable and professional Ability to cope well in a fast-paced environment Benefits: Market leading salary Clear progression opportunities 30 days Annual Leave from day 1 Annual holiday loyalty bonus Free gym membership Plus lots more! If this role is of interest, we would love to hear from you!