RCM
Hatfield, Hertfordshire
Job Description SAGA Truck & Van is the leading Mercedes-Benz distributor in the United Kingdom, with a network of ten dealerships across Kent, Essex, Hertfordshire, and East England, employing over five hundred staff. The SAGA Mercedes-Benz Story: The journey began in 1971 in western France, initially focused solely on commercial vehicles. Over the years, car and utility vehicle operations were added, and dealerships multiplied-first regionally until 2013, then nationally, before expanding internationally in 2019. In 2024, SAGA Mercedes-Benz expanded to England with the acquisition of 10 dealerships, previously owned by Sparshatt Truck & Van and Motus Truck & Van. Today, SAGA has an international presence (in France, Belgium, England, Switzerland, Liechtenstein, and the Czech Republic) and represents 70% of the RCM group's revenue. This role is responsible for the safe and efficient movement, control and coordination of commercial vehicles across the Mercedes-Benz, SAGA Truck & Van dealership. You will play a key part in keeping the workshop and yard operating smoothly, ensuring vehicles are correctly positioned, checked in and out, and available when required. The role also involves regular customer contact, so a professional and helpful approach is essential. Follow all dealership policies, procedures and legal requirements relating to health and safety, vehicle handling and site operations. Main Responsibilities Safely manoeuvre and position HGVs and commercial vehicles around the dealership, yard and workshop, particularly during busy periods. Carry out vehicle and trailer safety checks in line with company procedures and health and safety requirements. Accurately sign vehicles in and out of the dealership, maintaining clear and up-to-date records. Collect and return customer vehicles, including transporting vehicles to and from MOT and other authorised test centres. Coordinate the parking, storage and movement of vehicles across the dealership premises to maximise available space and maintain an efficient workflow. Work closely with Service Reception, Workshop Controllers, Technicians and other dealership departments to ensure vehicles are available at the right place and time. Provide a professional and courteous service when dealing with customers, representing the Mercedes-Benz brand and SAGA Truck & Van dealership to a high standard. Ensure all vehicle movements are carried out safely and responsibly, with due consideration for colleagues, customers, pedestrians and other vehicles. Maintain a clean, organised and safe working environment across the yard and vehicle storage areas. Follow all dealership policies, procedures and legal requirements relating to health and safety, vehicle handling and site operations. Joining SAGA Truck And Van Means Representing "the star," an international luxury car brand Promoting vehicles with the latest technologies Benefiting from career opportunities within a fast-growing group Joining a family-owned group with strong values and collaborating with passionate people Participating in regular internal events that promote team cohesion (seminars, incentives, parties ) Enjoying many other benefits: Pay date: 25th of each month Discretionary bonus scheme 24 days Annual leave plus bank holidays Simply Health Staff referral scheme Enhanced Maternity and Paternity Leave Employee Assistance Programme (EAP) RCM: SAGA Truck & Van is part of the French RCM group, created and led since 1999 by Ronan Chabot. Strongly attached to its region and values, RCM expanded intensively-first regionally, then across France, before expanding internationally in 2019 with the SAGA Mercedes-Benz network and adding a new activity: boating. Today, the group remains a French family business with a global outlook, distributing iconic brands such as Mercedes-Benz, Toyota, Lexus, Porsche, Beneteau, Azimut, Galeon, and Highfield internationally (in France, Belgium, Switzerland, Liechtenstein, England, and the Czech Republic). Our values have remained the same since day one: Passion, Performance, and Respect. In 2018, RCM was named France's Distributor of the Year, and in 2021 won the Family Saga award at the French Automotive Distribution Grand Prix. &Van Job Requirements A valid HGV Class 1 licence (PSV desirable) Previous experience driving HGVs No more than 6 points on your licence and no DR10s A good understanding of driving laws and regulations Strong communication and organisational skills A customer-focused approach and ability to use your initiative
Job Description SAGA Truck & Van is the leading Mercedes-Benz distributor in the United Kingdom, with a network of ten dealerships across Kent, Essex, Hertfordshire, and East England, employing over five hundred staff. The SAGA Mercedes-Benz Story: The journey began in 1971 in western France, initially focused solely on commercial vehicles. Over the years, car and utility vehicle operations were added, and dealerships multiplied-first regionally until 2013, then nationally, before expanding internationally in 2019. In 2024, SAGA Mercedes-Benz expanded to England with the acquisition of 10 dealerships, previously owned by Sparshatt Truck & Van and Motus Truck & Van. Today, SAGA has an international presence (in France, Belgium, England, Switzerland, Liechtenstein, and the Czech Republic) and represents 70% of the RCM group's revenue. This role is responsible for the safe and efficient movement, control and coordination of commercial vehicles across the Mercedes-Benz, SAGA Truck & Van dealership. You will play a key part in keeping the workshop and yard operating smoothly, ensuring vehicles are correctly positioned, checked in and out, and available when required. The role also involves regular customer contact, so a professional and helpful approach is essential. Follow all dealership policies, procedures and legal requirements relating to health and safety, vehicle handling and site operations. Main Responsibilities Safely manoeuvre and position HGVs and commercial vehicles around the dealership, yard and workshop, particularly during busy periods. Carry out vehicle and trailer safety checks in line with company procedures and health and safety requirements. Accurately sign vehicles in and out of the dealership, maintaining clear and up-to-date records. Collect and return customer vehicles, including transporting vehicles to and from MOT and other authorised test centres. Coordinate the parking, storage and movement of vehicles across the dealership premises to maximise available space and maintain an efficient workflow. Work closely with Service Reception, Workshop Controllers, Technicians and other dealership departments to ensure vehicles are available at the right place and time. Provide a professional and courteous service when dealing with customers, representing the Mercedes-Benz brand and SAGA Truck & Van dealership to a high standard. Ensure all vehicle movements are carried out safely and responsibly, with due consideration for colleagues, customers, pedestrians and other vehicles. Maintain a clean, organised and safe working environment across the yard and vehicle storage areas. Follow all dealership policies, procedures and legal requirements relating to health and safety, vehicle handling and site operations. Joining SAGA Truck And Van Means Representing "the star," an international luxury car brand Promoting vehicles with the latest technologies Benefiting from career opportunities within a fast-growing group Joining a family-owned group with strong values and collaborating with passionate people Participating in regular internal events that promote team cohesion (seminars, incentives, parties ) Enjoying many other benefits: Pay date: 25th of each month Discretionary bonus scheme 24 days Annual leave plus bank holidays Simply Health Staff referral scheme Enhanced Maternity and Paternity Leave Employee Assistance Programme (EAP) RCM: SAGA Truck & Van is part of the French RCM group, created and led since 1999 by Ronan Chabot. Strongly attached to its region and values, RCM expanded intensively-first regionally, then across France, before expanding internationally in 2019 with the SAGA Mercedes-Benz network and adding a new activity: boating. Today, the group remains a French family business with a global outlook, distributing iconic brands such as Mercedes-Benz, Toyota, Lexus, Porsche, Beneteau, Azimut, Galeon, and Highfield internationally (in France, Belgium, Switzerland, Liechtenstein, England, and the Czech Republic). Our values have remained the same since day one: Passion, Performance, and Respect. In 2018, RCM was named France's Distributor of the Year, and in 2021 won the Family Saga award at the French Automotive Distribution Grand Prix. &Van Job Requirements A valid HGV Class 1 licence (PSV desirable) Previous experience driving HGVs No more than 6 points on your licence and no DR10s A good understanding of driving laws and regulations Strong communication and organisational skills A customer-focused approach and ability to use your initiative
RCM
Witham, Essex
Job Description SAGA Truck & Van is the leading Mercedes-Benz distributor in the United Kingdom, with a network of ten dealerships across Kent, Essex, Hertfordshire, and East England, employing over five hundred staff. The SAGA Mercedes-Benz Story: The journey began in 1971 in western France, initially focused solely on commercial vehicles. Over the years, car and utility vehicle operations were added, and dealerships multiplied-first regionally until 2013, then nationally, before expanding internationally in 2019. In 2024, SAGA Mercedes-Benz expanded to England with the acquisition of 10 dealerships, previously owned by Sparshatt Truck and Van and Motus Truck & Van. Today, SAGA has an international presence (in France, Belgium, England, Switzerland, Liechtenstein, and the Czech Republic) and represents 70% of the RCM group's revenue. The Service Supervisor is responsible for leading and overseeing the day-to-day operations of the service reception, ensuring a consistently high standard of customer service and operational efficiency. This is a pivotal role, as the incumbent will act as Deputy to the General Manager in their absence. This role involves supervising the service advisors, costers and drivers, managing vehicle check-in and check-out processes, and coordinating collection and delivery services to align with customer and workshop needs. The Service Supervisor is also accountable for reducing Work in Progress (WIP), maintaining compliance with all company and regulatory procedures, and ensuring accurate repair order processing. A key focus of the role is to create a professional, customer-focused environment while supporting team development and upholding brand standards throughout the service journey. Main Duties & Responsibilities Provide effective leadership and oversight of the service reception, ensuring daily operations run smoothly and consistently meet high customer service standards. Supervise, support, and develop service advisors, costers and drivers by setting performance expectations, conducting regular reviews, and facilitating training to improve skills and service delivery. Ensure the reception area operates efficiently, maintaining a professional and welcoming environment for all customers. Oversee the customer check-in and check-out processes, ensuring accurate capture of service requirements and full accountability for each vehicle during its stay. Monitor and reduce Work in Progress (WIP) through proactive scheduling, follow-ups, and coordination with relevant departments. Supervise drivers responsible for yard movements as well as vehicle collection and delivery, ensuring punctuality, professionalism, and alignment with customer and service team expectations. Ensure that collection and delivery services are effectively scheduled and aligned with customer appointments and expectations. Allocate tasks across the service reception team effectively, balancing workloads to ensure prompt customer assistance and consistent service levels. Maintain compliance with internal procedures, ensuring repair orders are raised, processed, and closed accurately and in line with company policies. Ensure all service commitments are met on time and that all customer interactions reflect the highest quality standards. Take ownership of all compliance requirements relating to the service reception function, ensuring adherence to safety, legal, and brand guidelines. Keep customers fully informed throughout the service journey, including cost updates, timescales, and any changes to the original brief. Supervise the final handover of vehicles to customers, ensuring invoice accuracy, clarity of explanation, and future maintenance recommendations are communicated. Resolve customer concerns and invoice queries in a timely and professional manner, ensuring a positive service experience. Joining SAGA Truck And Van Means Representing "the star," an international luxury car brand Promoting vehicles with the latest technologies Benefiting from career opportunities within a fast-growing group Joining a family-owned group with strong values and collaborating with passionate people Participating in regular internal events that promote team cohesion (seminars, incentives, parties ) Enjoying many other benefits: Pay date: 25th of each month Discretionary bonus scheme 24 days Annual leave plus bank holidays Simply Health Staff referral scheme Enhanced Maternity and Paternity Leave Employee Assistance Programme (EAP) RCM: SAGA Truck & Van is part of the French RCM group, created and led since 1999 by Ronan Chabot. Strongly attached to its region and values, RCM expanded intensively-first regionally, then across France, before expanding internationally in 2019 with the SAGA Mercedes-Benz network and adding a new activity: boating. Today, the group remains a French family business with a global outlook, distributing iconic brands such as Mercedes-Benz, Toyota, Lexus, Porsche, Beneteau, Azimut, Galeon, and Highfield internationally (in France, Belgium, Switzerland, Liechtenstein, England, and the Czech Republic). Our values have remained the same since day one: Passion, Performance, and Respect. In 2018, RCM was named France's Distributor of the Year, and in 2021 won the Family Saga award at the French Automotive Distribution Grand Prix. &Van Job Requirements Team Leadership - Ability to lead, motivate, and develop service advisors, costers and drivers. Customer Service - Strong focus on delivering professional, high-quality customer experiences. Operational Management - Skilled in managing day-to-day service reception activities. Communication - Clear and professional in all customer and internal communications. Time Management - Effective at prioritising tasks and meeting deadlines under pressure. Problem Solving - Confident in resolving customer issues and operational challenges. Compliance & Accuracy - Knowledge of service processes and regulatory requirements. Training & Development - Capable of setting performance standards and coaching team members.
Job Description SAGA Truck & Van is the leading Mercedes-Benz distributor in the United Kingdom, with a network of ten dealerships across Kent, Essex, Hertfordshire, and East England, employing over five hundred staff. The SAGA Mercedes-Benz Story: The journey began in 1971 in western France, initially focused solely on commercial vehicles. Over the years, car and utility vehicle operations were added, and dealerships multiplied-first regionally until 2013, then nationally, before expanding internationally in 2019. In 2024, SAGA Mercedes-Benz expanded to England with the acquisition of 10 dealerships, previously owned by Sparshatt Truck and Van and Motus Truck & Van. Today, SAGA has an international presence (in France, Belgium, England, Switzerland, Liechtenstein, and the Czech Republic) and represents 70% of the RCM group's revenue. The Service Supervisor is responsible for leading and overseeing the day-to-day operations of the service reception, ensuring a consistently high standard of customer service and operational efficiency. This is a pivotal role, as the incumbent will act as Deputy to the General Manager in their absence. This role involves supervising the service advisors, costers and drivers, managing vehicle check-in and check-out processes, and coordinating collection and delivery services to align with customer and workshop needs. The Service Supervisor is also accountable for reducing Work in Progress (WIP), maintaining compliance with all company and regulatory procedures, and ensuring accurate repair order processing. A key focus of the role is to create a professional, customer-focused environment while supporting team development and upholding brand standards throughout the service journey. Main Duties & Responsibilities Provide effective leadership and oversight of the service reception, ensuring daily operations run smoothly and consistently meet high customer service standards. Supervise, support, and develop service advisors, costers and drivers by setting performance expectations, conducting regular reviews, and facilitating training to improve skills and service delivery. Ensure the reception area operates efficiently, maintaining a professional and welcoming environment for all customers. Oversee the customer check-in and check-out processes, ensuring accurate capture of service requirements and full accountability for each vehicle during its stay. Monitor and reduce Work in Progress (WIP) through proactive scheduling, follow-ups, and coordination with relevant departments. Supervise drivers responsible for yard movements as well as vehicle collection and delivery, ensuring punctuality, professionalism, and alignment with customer and service team expectations. Ensure that collection and delivery services are effectively scheduled and aligned with customer appointments and expectations. Allocate tasks across the service reception team effectively, balancing workloads to ensure prompt customer assistance and consistent service levels. Maintain compliance with internal procedures, ensuring repair orders are raised, processed, and closed accurately and in line with company policies. Ensure all service commitments are met on time and that all customer interactions reflect the highest quality standards. Take ownership of all compliance requirements relating to the service reception function, ensuring adherence to safety, legal, and brand guidelines. Keep customers fully informed throughout the service journey, including cost updates, timescales, and any changes to the original brief. Supervise the final handover of vehicles to customers, ensuring invoice accuracy, clarity of explanation, and future maintenance recommendations are communicated. Resolve customer concerns and invoice queries in a timely and professional manner, ensuring a positive service experience. Joining SAGA Truck And Van Means Representing "the star," an international luxury car brand Promoting vehicles with the latest technologies Benefiting from career opportunities within a fast-growing group Joining a family-owned group with strong values and collaborating with passionate people Participating in regular internal events that promote team cohesion (seminars, incentives, parties ) Enjoying many other benefits: Pay date: 25th of each month Discretionary bonus scheme 24 days Annual leave plus bank holidays Simply Health Staff referral scheme Enhanced Maternity and Paternity Leave Employee Assistance Programme (EAP) RCM: SAGA Truck & Van is part of the French RCM group, created and led since 1999 by Ronan Chabot. Strongly attached to its region and values, RCM expanded intensively-first regionally, then across France, before expanding internationally in 2019 with the SAGA Mercedes-Benz network and adding a new activity: boating. Today, the group remains a French family business with a global outlook, distributing iconic brands such as Mercedes-Benz, Toyota, Lexus, Porsche, Beneteau, Azimut, Galeon, and Highfield internationally (in France, Belgium, Switzerland, Liechtenstein, England, and the Czech Republic). Our values have remained the same since day one: Passion, Performance, and Respect. In 2018, RCM was named France's Distributor of the Year, and in 2021 won the Family Saga award at the French Automotive Distribution Grand Prix. &Van Job Requirements Team Leadership - Ability to lead, motivate, and develop service advisors, costers and drivers. Customer Service - Strong focus on delivering professional, high-quality customer experiences. Operational Management - Skilled in managing day-to-day service reception activities. Communication - Clear and professional in all customer and internal communications. Time Management - Effective at prioritising tasks and meeting deadlines under pressure. Problem Solving - Confident in resolving customer issues and operational challenges. Compliance & Accuracy - Knowledge of service processes and regulatory requirements. Training & Development - Capable of setting performance standards and coaching team members.