Thwaites

We are looking for an experienced and commercially driven leader to be our next General Manager, responsible for one of our outstanding Hotel and Lodge's. Providing exceptional guest service and hospitality is our passion; our guests are at the heart of everything we do. Your day to day; Be a sharp, confident and a true leader Work with and develop a high performing team to ensure they have the passion and dedication to deliver warm and friendly hospitality Consistently be standard and quality driven to provide operational excellence Have a business minded approach to drive the hotel to be the top- end Resort Hotel in the area Who are we looking for? You will need to be an experienced, commercially, quality, people focussed, and target driven General Manager, with the ability to lead, inspire and motivate your team from the front. You will have extensive knowledge of running premium Four-Star hotels. Business acumen and experience of budgeting, forecasting, and working to and achieving KPIs is essential. As a pro-active leader you will have a genuine passion for providing warm hospitality, be an innovative thinker and have a great eye for detail. This is a rare and exciting opportunity to join our family business in one of our outstanding luxury spa hotels, with 117 bedrooms along with a 54-bedroom Lodge with food and drink offering. With an excellent Rosette restaurant and outdoor Fyr Grill terrace, as well as a beautiful spa and fitness suite, this is a large and busy property that requires a General Manager with the passion to deliver the best hospitality for our guests. This is a truly incredible opportunity to be developed as a General Manager of a Resort Hotel. In return, we are offering a rewarding role with commitment to continue your development as a General Manager; A competitive salary, negotiable dependent on experience Bonus scheme Wagestream - the ability to access up to 40% of your wages as you earn them each week 28 days annual leave (rising to 33 after 5 years' service) Health cash plan and access to high street discounts Employee Assistance Programme Generous employee discounts on food, beverage, accommodation and spa products in our beautiful Hotels and Inns across the UK Stakeholder pension scheme Life assurance Bespoke training programmes accessible to all An engaging & supportive work environment

Are you ready to take the next step in your Food and Beverage career? We are looking for a Food & Beverage Supervisor to join our friendly team at our busy Hotel. Your day to day: Serving food and drink and providing memorable experiences for our guests. Being the first point of call for any guest queries. Supervising a shift ensuring our guests receive high standards of service and want to return. Supporting and motivating the team. Hosting and running events, conferences, and weddings, and being the point of customer liaison where necessary. Who we are looking for: You will need to be proactive and ensure the smooth running of the day-to-day operation of the business. The Food and Beverage Supervisor is a hands-on role, so you will need to be comfortable rolling up your sleeves and getting involved with service. We need someone with previous experience of working within a busy food operation; supervisory experience is desirable. Our business is open all day every day, so you need to be flexible with the times you can work. In return, we are offering a rewarding role with scope for career progression along with: A fun environment where you will receive training and support to develop and progress. Wagestream - the ability to access up to 40% of your wages as you earn them each week. Tips paid monthly. Free gym membership and discounted spa treatments. Employee Assistance Programme. Enhanced maternity and paternity pay. Apprenticeships available. 28 days annual leave (rising to 33 days after 5 years). Discounted accommodation, food, and drink in our beautiful properties across the country. Pension and life assurance. Long service awards including free meals and free stays with your friends or family. IND002

As General Manager, you will be responsible for a diverse team, serving the highest standard of food and drinks seven days per week. Providing exceptional guest service and hospitality is our passion; our guests are at the heart of everything we do. Your day to day; Leading our team to deliver warm hospitality in a fantastic environment Creating and executing an agreed business plan that meets sales and profit targets Managing payroll budgets and rotas in line with agreed targets Maintaining and reporting on all business records as required Taking responsibility for all of the business operations when on shift and ensuring the team can operate in your absence Focusing on improving the performance of your team and yourself, consistently achieving targets and delivering results Being hands-on with F&B service, looking after guests, and managing room bookings and enquiries when needed Who are we looking for? You will need to be proactive and a good communicator, ensuring the continued smooth running of the business. As General Manager, you will be comfortable collaborating with other senior leaders in our group, sharing best practices on operations, recruitment, retention, and developing talented individuals. Business acumen and experience with preparing P&Ls is essential. With the support of your team, you will need to set and deliver an ambitious budget that maximizes profit by managing costs and driving revenue. We seek someone who can set measurable, challenging goals for all team members, finding ways to improve staff knowledge and approach, coaching, and mentoring all managers. Experience in delivering technical training and development content would be beneficial. You will be expected to build Individual Development Plans for your team using our in-house academies and training programmes as the main route for development. From your experience, you will be able to identify how business strategy, customer profile, culture, and constraints influence the development of a creative, profitable, and competitive product. You will be able to foresee market and business scenarios that present risks and opportunities to the business. Our business is open all day every day, so you will need to be flexible with your working hours. In return, we are offering a rewarding role with scope for career progression along with; A competitive salary, negotiable dependent on experience Wagestream - the ability to access up to 40% of your wages as you earn them each week 28 days annual leave (rising to 33 after 5 years' service) Health cash plan Generous employee discounts Employee Assistance Programme Enhanced maternity and paternity pay Apprenticeships available Life assurance Bespoke training programmes accessible to all An engaging & supportive work environment Thwaites was established in 1807 and remains a family-run business. We have Hotels, Inns, Pubs, and a Brewery, focused on providing superb hospitality in outstanding properties in great locations. What are you Thwaiting for? IND001

As a Relief General Manager, you will regularly travel around our portfolio of beautiful Inns to support or cover in the absence of the General Manager. When not required to travel, you will be based at a property local to you working alongside and supporting the current General Manager and team. Whilst covering a property, you will be responsible for a diverse team, serving the highest standard of food and drinks seven days per week. Providing exceptional guest service and hospitality is our passion; our guests are at the heart of everything we do. This is a great opportunity for someone looking for the next step in their career or with aspirations to become a General Manager of their own property in the future. Your day to day; Leading our team to deliver warm hospitality in a fantastic environment Work to the agreed business plan to meet sales and profit targets Managing payroll budgets and rotas in line with agreed targets Maintain and report on all business records as required Taking responsibility for all of the business operations when you are on shift Constantly supporting and driving the team to achieve targets and deliver results When needed, being hands-on with F&B service, looking after guests and managing room bookings and enquiries Who are we looking for? An experienced General Manager, you will need to be proactive and a good communicator, ensuring the continued smooth running of the business whilst covering the property. You will be comfortable collaborating with other senior leaders in our group and able to step in to and continue to manage an already established team. As a Relief General Manager, you must be comfortable with travel and being away from home on a regular basis. In return, we are offering a rewarding role with scope for career progression along with; A competitive salary, negotiable dependent on experience 28 days annual leave (rising to 33 after 5 years' service) Wagestream - the ability to access up to 40% of your wages as you earn them Health cash plan & high street discounts Generous employee discounts on accommodation, food and beverage across all of our beautiful properties Pension & Life assurance Employee Assistance Programme Enhanced maternity and paternity pay Apprenticeships available Bespoke training programmes accessible to all An engaging & supportive work environment