KPI Recruiting Ltd

Head of Solar Operations / Operations Manager Build a Renewable Energy Business from the Ground Up Location: North West (Flexible) Salary: Excellent Executive Package + Bonus + Long-Term Career Opportunity The Opportunity This is not just another Operations Manager position. Our client is investing heavily in the Renewable Energy sector and is looking for an ambitious operational leader to establish and grow a brand-new Solar & Renewables division. You'll have the autonomy to build the operation your way-developing the infrastructure, recruiting the team, implementing best practice, and creating an installation business capable of becoming one of the UK's leading providers of residential solar solutions. If you've successfully managed or scaled operations within the Solar PV industry and are looking for an opportunity where you can genuinely shape the future of a business, we'd love to speak with you. The Role Reporting into the senior leadership team, you'll take full ownership of operational delivery across the division, ensuring projects are completed safely, efficiently and to the highest quality standards while building the foundations for future growth. You'll be responsible for developing operational strategy, establishing robust processes and governance, recruiting high-performing teams and delivering an exceptional customer experience. This is a highly visible leadership role with significant influence over the future direction of the business. Key Responsibilities Strategic Leadership Develop and deliver the operational strategy for the Solar & Renewables division. Build a scalable operational structure capable of supporting significant business growth. Identify opportunities to expand into Battery Storage, EV Charging and other renewable technologies. Work closely with senior leadership to support long-term business objectives. Operational Delivery Lead the end-to-end delivery of residential solar installation projects. Develop operational procedures, systems and governance frameworks. Ensure installations are completed safely, on time, within budget and to exceptional quality standards. Drive continuous improvement across installation performance and customer experience. Oversee scheduling, resource planning and workforce utilisation. Work closely with regional and district managers to maximise operational efficiency. Monitor operational performance including installation success rates, customer satisfaction, re attend volumes and fleet utilisation. Manage operational escalations, ensuring swift resolution and positive customer outcomes. Building the Team One of the most exciting aspects of this opportunity is building your own operation. You'll recruit, develop and mentor a high-performing team across installation, surveying, technical support and project delivery while creating a culture centred around accountability, quality and continuous improvement. Compliance & Quality You'll ensure the business operates to the highest industry standards, maintaining compliance with MCS, NICEIC and all relevant health & safety legislation whilst ensuring every installation meets both regulatory and customer expectations. Stakeholder Management You'll become the senior operational representative for the division, building strong relationships with customers, suppliers, subcontractors and accreditation bodies while providing regular updates to the executive leadership team. About You We're looking for someone who combines operational excellence with commercial awareness and enjoys building businesses rather than simply maintaining them. You'll ideally have: At least 5 years' experience within the Solar PV installation sector. Proven leadership experience managing operational teams. Experience delivering multiple installation projects simultaneously. A strong understanding of operational planning, scheduling and resource management. Experience managing subcontractors and supply chain partners. A track record of improving operational performance and customer satisfaction. Excellent leadership, coaching and stakeholder management skills. Highly Desirable Experience launching or scaling a Solar installation business or division. Experience within Battery Storage, EV Charging or wider Renewable Technologies. Previous experience in a fast-growth or entrepreneurial environment. Strong industry relationships across the Renewable Energy sector. Technical, Electrical, Engineering or Business qualification. What's on Offer? A genuine opportunity to build and lead a new business division. Significant autonomy and influence over operational strategy. Investment from an established and ambitious organisation. Long-term career progression as the business expands nationally. Executive salary and performance related bonus. The chance to make a lasting impact within one of the UK's fastest growing industries. If you're an experienced operational leader within the Solar or Renewable Energy sector looking for your next challenge, we'd love to hear from you. Apply today for a confidential discussion.

Customer Service Associate - Temp (Ongoing) Crewe Hybrid £14.83 per hour 36 hours per week We're currently recruiting on behalf of our client for an experienced Customer Service Associate to join their team in Crewe on a temporary ongoing basis - with an immediate start available. This is a fantastic opportunity to join a well-established organisation where you'll play a key role in delivering a high standard of service across a busy, fast-paced environment. The Role Working as part of a collaborative team, you will act as a central point of contact for customers and internal stakeholders, ensuring queries and orders are handled efficiently and professionally. Key responsibilities include: Managing customer enquiries, complaints, and service requests end-to-end Processing orders, billing, credits, debits, and refunds Monitoring orders and ensuring compliance with processes and regulations Acting as a SPOC for customers, suppliers, and internal teams Supporting reporting, escalations, and administrative processes Meeting performance KPIs around service delivery and resolution times What We're Looking For We're keen to speak with candidates who have: Previous experience in a customer service role (minimum 1 year) Strong communication and problem-solving skills The ability to manage multiple priorities in a fast-paced environment Good working knowledge of Microsoft Office A proactive, team-focused approach Experience with systems such as SAP is desirable but not essential, as training will be provided. Working Pattern 36 hours per week Shift pattern between 7:00am - 5:30pm (early and late rotations) Location & Flexibility Based in Crewe Initially fully office-based for training Hybrid working available once training is complete Pay & Contract £14.83 per hour Temporary ongoing assignment Immediate start available Why Apply? Opportunity to gain experience with a leading, structured customer service operation Supportive team environment Hybrid flexibility after training Fast turnaround recruitment process

Kpi-Recruiting-Ltd is seeking a Customer Service Associate in Crewe on a temporary ongoing basis, offering £14.83 per hour. You will be responsible for managing customer enquiries and orders, ensuring high standards of service. The ideal candidate should have at least 1 year of customer service experience, strong communication skills, and the ability to work in a fast-paced environment. The position offers hybrid working post-training and an immediate start.