Gem Partnership Ltd
Newton Aycliffe, County Durham
Our client in Newton Aycliffe is looking for a 1000T Press Setter to join their team. The press is currently based at a plant in Birmingham but will be relocating to Newton Aycliffe in August 2026. Successful candidates will be required to travel and work at the Birmingham plant to learn and experience the press whilst still in production there. Key Responsibilities: Press & Tool Setting Material Handling & Feeding Programming & Operation Quality Control Maintenance & Troubleshooting Health, Safety & Compliance Continuous Improvement & Reporting Skills and Attributes: Strong technical understanding of press tooling, feeding systems, and press operations. Ability to diagnose and resolve process and tooling issues efficiently. Good communication and teamwork skills within production environments. Self-motivated with a proactive approach to problem solving. Ability to work under pressure in a high-volume manufacturing setting. Competent in recording production data and press performance. Proven experience working with: High-volume, coil-fed tri-axis transfer presses. Coil-fed progression presses. Single-stage forming presses. Power Press Safety Certificate (Pewer) and good awareness of Health & Safety requirements. Experience as an Auto Press Setter, ideally within a high-volume automotive manufacturing environment. Strong understanding of tooling setup, adjustment, and first-off inspection procedures. FLT (Forklift Truck) or Overhead Crane certification (desirable but not essential). This vacancy is being advertised on behalf of Gem Partnership Ltd who are trading as a recruitment agency. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for a safer job search. Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles.
Jul 10, 2026
Full time
Our client in Newton Aycliffe is looking for a 1000T Press Setter to join their team. The press is currently based at a plant in Birmingham but will be relocating to Newton Aycliffe in August 2026. Successful candidates will be required to travel and work at the Birmingham plant to learn and experience the press whilst still in production there. Key Responsibilities: Press & Tool Setting Material Handling & Feeding Programming & Operation Quality Control Maintenance & Troubleshooting Health, Safety & Compliance Continuous Improvement & Reporting Skills and Attributes: Strong technical understanding of press tooling, feeding systems, and press operations. Ability to diagnose and resolve process and tooling issues efficiently. Good communication and teamwork skills within production environments. Self-motivated with a proactive approach to problem solving. Ability to work under pressure in a high-volume manufacturing setting. Competent in recording production data and press performance. Proven experience working with: High-volume, coil-fed tri-axis transfer presses. Coil-fed progression presses. Single-stage forming presses. Power Press Safety Certificate (Pewer) and good awareness of Health & Safety requirements. Experience as an Auto Press Setter, ideally within a high-volume automotive manufacturing environment. Strong understanding of tooling setup, adjustment, and first-off inspection procedures. FLT (Forklift Truck) or Overhead Crane certification (desirable but not essential). This vacancy is being advertised on behalf of Gem Partnership Ltd who are trading as a recruitment agency. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for a safer job search. Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles.
Gem Partnership Ltd
Newton Aycliffe, County Durham
Job Description GEM are working with a global automotive organisation to recruit a number of Robot Operatives for their facility in Newton Aycliffe. If you're looking to join a company who invest in their people and are proud of their business, with the willingness to go the extra mile, please call us today for a confidential chat! Duties Working in accordance with health and safety directives and to standard operating procedures Operating machinery on busy production lines Quality checking and labelling of finished product General housing keeping duties Required knowledge, skills or experience Have a can-do attitude Good communication skills Attention to detail Flexible Additional Information Location: Newton Aycliffe Hours of work Monday to Friday following a 3-shift rotation: Days - 7am - 3pm Backs -3pm - 11pm Nights 11pm - 7am Rates of pay: Days - £12.71 p/h Backs - £15.25 p/h Nights - £16.52 p/h This vacancy is being advertised on behalf of Gem Partnership Ltd who are trading as a recruitment business. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles.
Jul 10, 2026
Seasonal
Job Description GEM are working with a global automotive organisation to recruit a number of Robot Operatives for their facility in Newton Aycliffe. If you're looking to join a company who invest in their people and are proud of their business, with the willingness to go the extra mile, please call us today for a confidential chat! Duties Working in accordance with health and safety directives and to standard operating procedures Operating machinery on busy production lines Quality checking and labelling of finished product General housing keeping duties Required knowledge, skills or experience Have a can-do attitude Good communication skills Attention to detail Flexible Additional Information Location: Newton Aycliffe Hours of work Monday to Friday following a 3-shift rotation: Days - 7am - 3pm Backs -3pm - 11pm Nights 11pm - 7am Rates of pay: Days - £12.71 p/h Backs - £15.25 p/h Nights - £16.52 p/h This vacancy is being advertised on behalf of Gem Partnership Ltd who are trading as a recruitment business. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles.
Role: Sales Operations & Bid Coordinator Location: Remote (Bristol HQ) Salary: Market leading, designed to attract and retain exceptional talent Our client is a fast-scaling, ConTech business transforming how the construction sector manages risk, knowledge, and commercial performance. With a unique and market-leading product suite already trusted by major industry players, they are entering a significant growth phase. Backed by a clear and ambitious roadmap, the business is set to double in size over the next 3 years as it accelerates product adoption across the UK and global markets. This is a rare opportunity to join at a pivotal stage of growth and take ownership of a critical function driving new business success. The Opportunity You'll take ownership of the admin-heavy but commercially important parts of the sales process. A big part of the role will be managing tender submissions, bid responses and client questionnaires. That means gathering information from across the business, drafting high-quality responses, keeping everything on track, and building a reusable library of answers and documents so we can move faster in future. Utilising AI to make the process as efficient as possible is a must! You'll also support the sales team with HubSpot, reporting, data quality, renewals, extensions, downgrades and other sales admin tasks that keep the commercial engine running smoothly. Our client are especially interested in someone who is curious about AI and keen to use it to improve how bids, documentation and sales processes are managed. Key Responsibilities Own and coordinate tender submissions, bid responses and procurement questionnaires. Draft clear, accurate and professional answers to client questions. Gather input from internal teams on product, technical, security and commercial topics. Build and maintain a reusable library of bid content, answers and supporting documents. Support the sales team with security questionnaires and late-stage client requests. Use AI tools to improve speed, consistency and quality. Manage renewals, extensions and downgrades for smaller or non-target accounts. Support HubSpot admin, data quality, reports and dashboards. Help improve sales processes, documentation and CRM workflows. Keep commercial admin organised, accurate and moving. About You Have experience in sales admin, bid support, tender coordination, commercial operations or CRM support. Write clearly and pay close attention to detail. Enjoy organising information, documents and processes. Experience in the construction or ConTech sector. Are confident using CRM systems, ideally HubSpot. Can manage deadlines without needing constant chasing. Are comfortable speaking to different teams to get the information you need. Are curious about AI, automation and smarter ways of working. Take ownership and like making things run better. Highly organised with the ability to manage multiple concurrent bids and tight deadlines. Commercially aware, with a strong understanding of pricing, value articulation, and competitive positioning. Why Join? Opportunity to be part of a high-growth, innovative business reshaping the construction industry Play a critical role in driving new business success and revenue growth Work across a diverse range of complex, high-value opportunities Collaborative, forward-thinking culture with strong commercial alignment Flexible remote working with quarterly in-person collaboration at their Bristol HQ Next Steps If you're looking to leverage your construction experience in a forward-thinking technology business and play a key role in its growth, we'd love to hear from you. Apply with your CV or contact Graeme Parker at GEM Partnership for a confidential discussion. GEM Partnership is acting as an employment agency on this vacancy. Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search.
Jul 08, 2026
Full time
Role: Sales Operations & Bid Coordinator Location: Remote (Bristol HQ) Salary: Market leading, designed to attract and retain exceptional talent Our client is a fast-scaling, ConTech business transforming how the construction sector manages risk, knowledge, and commercial performance. With a unique and market-leading product suite already trusted by major industry players, they are entering a significant growth phase. Backed by a clear and ambitious roadmap, the business is set to double in size over the next 3 years as it accelerates product adoption across the UK and global markets. This is a rare opportunity to join at a pivotal stage of growth and take ownership of a critical function driving new business success. The Opportunity You'll take ownership of the admin-heavy but commercially important parts of the sales process. A big part of the role will be managing tender submissions, bid responses and client questionnaires. That means gathering information from across the business, drafting high-quality responses, keeping everything on track, and building a reusable library of answers and documents so we can move faster in future. Utilising AI to make the process as efficient as possible is a must! You'll also support the sales team with HubSpot, reporting, data quality, renewals, extensions, downgrades and other sales admin tasks that keep the commercial engine running smoothly. Our client are especially interested in someone who is curious about AI and keen to use it to improve how bids, documentation and sales processes are managed. Key Responsibilities Own and coordinate tender submissions, bid responses and procurement questionnaires. Draft clear, accurate and professional answers to client questions. Gather input from internal teams on product, technical, security and commercial topics. Build and maintain a reusable library of bid content, answers and supporting documents. Support the sales team with security questionnaires and late-stage client requests. Use AI tools to improve speed, consistency and quality. Manage renewals, extensions and downgrades for smaller or non-target accounts. Support HubSpot admin, data quality, reports and dashboards. Help improve sales processes, documentation and CRM workflows. Keep commercial admin organised, accurate and moving. About You Have experience in sales admin, bid support, tender coordination, commercial operations or CRM support. Write clearly and pay close attention to detail. Enjoy organising information, documents and processes. Experience in the construction or ConTech sector. Are confident using CRM systems, ideally HubSpot. Can manage deadlines without needing constant chasing. Are comfortable speaking to different teams to get the information you need. Are curious about AI, automation and smarter ways of working. Take ownership and like making things run better. Highly organised with the ability to manage multiple concurrent bids and tight deadlines. Commercially aware, with a strong understanding of pricing, value articulation, and competitive positioning. Why Join? Opportunity to be part of a high-growth, innovative business reshaping the construction industry Play a critical role in driving new business success and revenue growth Work across a diverse range of complex, high-value opportunities Collaborative, forward-thinking culture with strong commercial alignment Flexible remote working with quarterly in-person collaboration at their Bristol HQ Next Steps If you're looking to leverage your construction experience in a forward-thinking technology business and play a key role in its growth, we'd love to hear from you. Apply with your CV or contact Graeme Parker at GEM Partnership for a confidential discussion. GEM Partnership is acting as an employment agency on this vacancy. Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search.
Job Description Our client based in Peterlee are looking for Production Operatives to work on a busy production line. Ideal candidates will have experience of working in an automotive environment or alternatively manufacturing experience, however training can be provided to those without relevant experience. The role consists of monitoring quality of materials transferred to production line and completing production records as required for production efficiency. Duties Set up and run plant in accordance with SOP's. Machine operation and setting. Ensure equipment is running correctly and safely. Take appropriate action to resolve problems, including stopping the line, when necessary, in order to request assistance from maintenance or supervision. Ensure that customer specification is adhered to and appropriate quality standards are maintained. Ensure that all work areas are kept clean, tidy and free from damaged goods. Carry out quality checks as stipulated in customer specification or advised by the QA Department. Required knowledge, skills or experience Have a can-do attitude Good communication skills Attention to detail Flexible Reliably commute or plan to relocate before starting work (required) Additional Information Location: Peterlee Hours of work: 12hr shift rotation Days - Tuesday - Thursday 7am - 7pm Nights - Monday 11pm - 7am, Tuesday to Thursday 7pm - 7am Rates of pay: £15.63 per hour This vacancy is being advertised on behalf of Gem Partnership Ltd who are trading as a recruitment business. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles.
Jul 01, 2026
Seasonal
Job Description Our client based in Peterlee are looking for Production Operatives to work on a busy production line. Ideal candidates will have experience of working in an automotive environment or alternatively manufacturing experience, however training can be provided to those without relevant experience. The role consists of monitoring quality of materials transferred to production line and completing production records as required for production efficiency. Duties Set up and run plant in accordance with SOP's. Machine operation and setting. Ensure equipment is running correctly and safely. Take appropriate action to resolve problems, including stopping the line, when necessary, in order to request assistance from maintenance or supervision. Ensure that customer specification is adhered to and appropriate quality standards are maintained. Ensure that all work areas are kept clean, tidy and free from damaged goods. Carry out quality checks as stipulated in customer specification or advised by the QA Department. Required knowledge, skills or experience Have a can-do attitude Good communication skills Attention to detail Flexible Reliably commute or plan to relocate before starting work (required) Additional Information Location: Peterlee Hours of work: 12hr shift rotation Days - Tuesday - Thursday 7am - 7pm Nights - Monday 11pm - 7am, Tuesday to Thursday 7pm - 7am Rates of pay: £15.63 per hour This vacancy is being advertised on behalf of Gem Partnership Ltd who are trading as a recruitment business. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles.
Gem Partnership Ltd
Newton Aycliffe, County Durham
GEM are working with a global automotive organisation to recruit a number of manufacturing operatives for their high-profile facility in Newton Aycliffe. We are keen to hear from candidates with and without experience within this sector, as full training is provided. Duties: Working in accordance with health and safety directives and to standard operating procedures Operating machinery on busy production lines Quality checking and labelling of finished product General housing keeping duties Working towards a qualification of Performing Manufacturing Operations over a 9-month period Required knowledge, skills or experience: Have a can-do attitude Good communication skills Attention to detail Flexible Additional Information Location: Newton Aycliffe Hours of work: Days (Mon - Fri) 7am - 3pm @£12.71 Backs (Mon - Fri) 3pm - 11pm @£15.25 Nights (Mon - Fri) 11pm - 7am @£16.95 Job Types: Full-time, Temporary, Temp to perm Benefits: - Canteen - Company pension - Free parking - On-site parking This vacancy is being advertised on behalf of Gem Partnership Ltd who are trading as a recruitment business. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles.
May 23, 2026
Seasonal
GEM are working with a global automotive organisation to recruit a number of manufacturing operatives for their high-profile facility in Newton Aycliffe. We are keen to hear from candidates with and without experience within this sector, as full training is provided. Duties: Working in accordance with health and safety directives and to standard operating procedures Operating machinery on busy production lines Quality checking and labelling of finished product General housing keeping duties Working towards a qualification of Performing Manufacturing Operations over a 9-month period Required knowledge, skills or experience: Have a can-do attitude Good communication skills Attention to detail Flexible Additional Information Location: Newton Aycliffe Hours of work: Days (Mon - Fri) 7am - 3pm @£12.71 Backs (Mon - Fri) 3pm - 11pm @£15.25 Nights (Mon - Fri) 11pm - 7am @£16.95 Job Types: Full-time, Temporary, Temp to perm Benefits: - Canteen - Company pension - Free parking - On-site parking This vacancy is being advertised on behalf of Gem Partnership Ltd who are trading as a recruitment business. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles.
Gem Partnership Ltd
Newton Aycliffe, County Durham
Job Description GEM are working with a global automotive organisation to recruit a number of manufacturing operatives for their high-profile facility in Newton Aycliffe. We are keen to hear from candidates with and without experience within this sector, as full training is provided. Duties • Perform a wide range of logistics and inspection tasks, whilst maintaining the highest levels of quality and efficiency. • Follow standard operation guides to assist you in your role • Work in a warehouse environment, with elements of manual handling. • Work within a fast paced, demanding, team orientated environment, aiming to achieve and exceed targets. • Basic warehouse duties & housekeeping • Packing / un-boxing products • Loading / unloading wagons Required knowledge, skills or experience • Have a can-do attitude • Good communication skills • Attention to detail • Flexible • Reliably commute or plan to relocate before starting work (required) Additional Information Location: Newton Aycliffe Hours of work: • Monday to Friday 3 shift rotation • Days - 07:00am-15:00pm £15.14 • Lates - 15:00pm-23:00pm £18.17 • Nights - 23:00pm-7:00am £20.19 This vacancy is being advertised on behalf of Gem Partnership Ltd who are trading as a recruitment business. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles.
May 22, 2026
Seasonal
Job Description GEM are working with a global automotive organisation to recruit a number of manufacturing operatives for their high-profile facility in Newton Aycliffe. We are keen to hear from candidates with and without experience within this sector, as full training is provided. Duties • Perform a wide range of logistics and inspection tasks, whilst maintaining the highest levels of quality and efficiency. • Follow standard operation guides to assist you in your role • Work in a warehouse environment, with elements of manual handling. • Work within a fast paced, demanding, team orientated environment, aiming to achieve and exceed targets. • Basic warehouse duties & housekeeping • Packing / un-boxing products • Loading / unloading wagons Required knowledge, skills or experience • Have a can-do attitude • Good communication skills • Attention to detail • Flexible • Reliably commute or plan to relocate before starting work (required) Additional Information Location: Newton Aycliffe Hours of work: • Monday to Friday 3 shift rotation • Days - 07:00am-15:00pm £15.14 • Lates - 15:00pm-23:00pm £18.17 • Nights - 23:00pm-7:00am £20.19 This vacancy is being advertised on behalf of Gem Partnership Ltd who are trading as a recruitment business. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles.
Desktop Support Engineer Package: £37,000 + circa £500 per month on-call allowance + circa 10% bonus Benefits : 9% pension contribution + private medical Hours: 37 hours per week between 8am - 6pm Monday to Friday Location: London(Office-Based) My client is a rapidly growing FTSE international organisation offering a range of solutions to the global Professional Services sector. As part of their exciting growth there is an opportunity to join their IT function as they seek to strengthen their internal IT support capabilities. The Role Providing first class end user support to colleagues across their global locations Assist with testing of network connectivity Configuring and deploying end user devices Maintaining assets including laptops and phones Asset management ensuring devices are ready and up-to-date when needed Supporting meetings / webinars and meeting room technology Induction and training of new joiners Training of end users in our applications and use of their devices Development of user training initiatives Developing and documenting new procedures Driving support standards Participating in IT drop-in days to support staff Participating in the out-of-hours support rota to provide cover for critical incidents and urgent user requests, typically 1 week in 4 between 6pm and 10.30pm (Monday to Friday) The Person Open to candidates with similar experience from either MSP or in-house environments Strong exposure to Microsoft technologies and ITSM frameworks Ideally 2-3 years' relevant experience within a 300-500 employee environment, or supporting similar-sized clients within an MSP Degree or formal qualifications not essential, though ITIL (or similar) would be beneficial Willing to be part of an evening on-call rota typically 1 week in 4 Strong personal attributes including drive, ambition, and the confidence to communicate effectively across all levels of the business Based on-site their London HQ, this is a fantastic opportunity to join a leading organisation at an exciting time with genuine opportunities for career development and progression. Alongside their attractive salary, they also offer a very generous pension contribution, private medical, the ability to 'buy and sell' holidays and a share incentive plan. GEM Partnership is acting as an employment agency on this vacancy. Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search.
May 21, 2026
Full time
Desktop Support Engineer Package: £37,000 + circa £500 per month on-call allowance + circa 10% bonus Benefits : 9% pension contribution + private medical Hours: 37 hours per week between 8am - 6pm Monday to Friday Location: London(Office-Based) My client is a rapidly growing FTSE international organisation offering a range of solutions to the global Professional Services sector. As part of their exciting growth there is an opportunity to join their IT function as they seek to strengthen their internal IT support capabilities. The Role Providing first class end user support to colleagues across their global locations Assist with testing of network connectivity Configuring and deploying end user devices Maintaining assets including laptops and phones Asset management ensuring devices are ready and up-to-date when needed Supporting meetings / webinars and meeting room technology Induction and training of new joiners Training of end users in our applications and use of their devices Development of user training initiatives Developing and documenting new procedures Driving support standards Participating in IT drop-in days to support staff Participating in the out-of-hours support rota to provide cover for critical incidents and urgent user requests, typically 1 week in 4 between 6pm and 10.30pm (Monday to Friday) The Person Open to candidates with similar experience from either MSP or in-house environments Strong exposure to Microsoft technologies and ITSM frameworks Ideally 2-3 years' relevant experience within a 300-500 employee environment, or supporting similar-sized clients within an MSP Degree or formal qualifications not essential, though ITIL (or similar) would be beneficial Willing to be part of an evening on-call rota typically 1 week in 4 Strong personal attributes including drive, ambition, and the confidence to communicate effectively across all levels of the business Based on-site their London HQ, this is a fantastic opportunity to join a leading organisation at an exciting time with genuine opportunities for career development and progression. Alongside their attractive salary, they also offer a very generous pension contribution, private medical, the ability to 'buy and sell' holidays and a share incentive plan. GEM Partnership is acting as an employment agency on this vacancy. Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search.
Desktop Support Engineer Package: £30,000 + circa £500 per month on-call allowance + circa 10% bonus Benefits : 9% pension contribution + private medical Hours: 37 hours per week between 8am - 6pm Monday to Friday Location: Sunderland (Office-Based) My client is a rapidly growing FTSE international organisation offering a range of solutions to the global Professional Services sector. As part of their exciting growth there is an opportunity to join their IT function as they seek to strengthen their internal IT support capabilities. The Role Providing first class end user support to colleagues across their global locations Assist with testing of network connectivity Configuring and deploying end user devices Maintaining assets including laptops and phones Asset management ensuring devices are ready and up-to-date when needed Supporting meetings / webinars and meeting room technology Induction and training of new joiners Training of end users in our applications and use of their devices Development of user training initiatives Developing and documenting new procedures Driving support standards Participating in IT drop-in days to support staff Participating in the out-of-hours support rota to provide cover for critical incidents and urgent user requests, typically 1 week in 4 between 6pm and 10.30pm (Monday to Friday) The Person Open to candidates with similar experience from either MSP or in-house environments Strong exposure to Microsoft technologies and ITSM frameworks Ideally 2-3 years' relevant experience within a 300-500 employee environment, or supporting similar-sized clients within an MSP Degree or formal qualifications not essential, though ITIL (or similar) would be beneficial Willing to be part of an evening on-call rota typically 1 week in 4 Strong personal attributes including drive, ambition, and the confidence to communicate effectively across all levels of the business Based on-site their Sunderland HQ, this is a fantastic opportunity to join a leading organisation at an exciting time with genuine opportunities for career development and progression. Alongside their attractive salary, they also offer a very generous pension contribution, private medical, the ability to 'buy and sell' holidays and a share incentive plan. GEM Partnership is acting as an employment agency on this vacancy. Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search.
May 21, 2026
Full time
Desktop Support Engineer Package: £30,000 + circa £500 per month on-call allowance + circa 10% bonus Benefits : 9% pension contribution + private medical Hours: 37 hours per week between 8am - 6pm Monday to Friday Location: Sunderland (Office-Based) My client is a rapidly growing FTSE international organisation offering a range of solutions to the global Professional Services sector. As part of their exciting growth there is an opportunity to join their IT function as they seek to strengthen their internal IT support capabilities. The Role Providing first class end user support to colleagues across their global locations Assist with testing of network connectivity Configuring and deploying end user devices Maintaining assets including laptops and phones Asset management ensuring devices are ready and up-to-date when needed Supporting meetings / webinars and meeting room technology Induction and training of new joiners Training of end users in our applications and use of their devices Development of user training initiatives Developing and documenting new procedures Driving support standards Participating in IT drop-in days to support staff Participating in the out-of-hours support rota to provide cover for critical incidents and urgent user requests, typically 1 week in 4 between 6pm and 10.30pm (Monday to Friday) The Person Open to candidates with similar experience from either MSP or in-house environments Strong exposure to Microsoft technologies and ITSM frameworks Ideally 2-3 years' relevant experience within a 300-500 employee environment, or supporting similar-sized clients within an MSP Degree or formal qualifications not essential, though ITIL (or similar) would be beneficial Willing to be part of an evening on-call rota typically 1 week in 4 Strong personal attributes including drive, ambition, and the confidence to communicate effectively across all levels of the business Based on-site their Sunderland HQ, this is a fantastic opportunity to join a leading organisation at an exciting time with genuine opportunities for career development and progression. Alongside their attractive salary, they also offer a very generous pension contribution, private medical, the ability to 'buy and sell' holidays and a share incentive plan. GEM Partnership is acting as an employment agency on this vacancy. Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search.
Senior Service Desk Engineer - 2nd Line Salary: Up to £35,000 per annum Location: South Tyneside My client, based in South Tyneside, is My client is a rapidly growing IT business, who provide a managed service solution to organisations across the UK. Due to their continued growth, they are seeking a Senior Service Desk Engineer (2nd Line), with a particular focus on Networking capabilities. The Role Act as the second line of support for IT issues via phone, email, and ticketing systems. Troubleshoot hardware, software, and network problems, escalating when required Manage user accounts and access rights in Microsoft 365 and Active Directory Provide support across SharePoint, including setting up permissions Configure and support desktops, laptops, and mobile devices Keep tickets updated and resolved in line with SLAs Assist with IT projects, rollouts, and system improvements The Person Proven experience in an IT support or service desk role, specifically within an IT Managed Services environment Strong knowledge of Windows OS, Microsoft 365, and Active Directory Holder of a current Microsoft certification (365, Azure etc.) Strong knowledge of networking (DNS, DHCP, VPN, TCP/IP) and router/firewall configuration Hold an up-to-date CompTIA N+ certificate (essential) Hold an up-to-date CompTIA A+ certificate (desired) Excellent troubleshooting and problem-solving skills Customer-focused with strong communication skills Hold a full driving licence and own vehicle, and willing to travel to client sites when required This is a fantastic opportunity to join a rapidly growing and ambitious organisation at an exciting time with genuine opportunities for career development and progression. Alongside this, their supportive environment and culture is designed to develop talent, with an ongoing commitment to your personal and professional development, with continuous product training at the heart of their offering. The role office based from their South Tyneside HQ and will involve site visits to clients. With this in mind, a driving licence and access to your own vehicle is essential in order to be considered for the role. Post a successful probationary period, they are offering a hybrid working model. The role is a Mon-Fri operation, but also offers the optional overtime for 'on-call' work. If you feel you have the qualities they seek, please forward your CV and covering letter indicating your current package to Graeme Parker at GEM Partnership or for a discreet conversation call their Peterlee office. GEM Partnership is acting as an employment agency on this vacancy. Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search.
May 19, 2026
Full time
Senior Service Desk Engineer - 2nd Line Salary: Up to £35,000 per annum Location: South Tyneside My client, based in South Tyneside, is My client is a rapidly growing IT business, who provide a managed service solution to organisations across the UK. Due to their continued growth, they are seeking a Senior Service Desk Engineer (2nd Line), with a particular focus on Networking capabilities. The Role Act as the second line of support for IT issues via phone, email, and ticketing systems. Troubleshoot hardware, software, and network problems, escalating when required Manage user accounts and access rights in Microsoft 365 and Active Directory Provide support across SharePoint, including setting up permissions Configure and support desktops, laptops, and mobile devices Keep tickets updated and resolved in line with SLAs Assist with IT projects, rollouts, and system improvements The Person Proven experience in an IT support or service desk role, specifically within an IT Managed Services environment Strong knowledge of Windows OS, Microsoft 365, and Active Directory Holder of a current Microsoft certification (365, Azure etc.) Strong knowledge of networking (DNS, DHCP, VPN, TCP/IP) and router/firewall configuration Hold an up-to-date CompTIA N+ certificate (essential) Hold an up-to-date CompTIA A+ certificate (desired) Excellent troubleshooting and problem-solving skills Customer-focused with strong communication skills Hold a full driving licence and own vehicle, and willing to travel to client sites when required This is a fantastic opportunity to join a rapidly growing and ambitious organisation at an exciting time with genuine opportunities for career development and progression. Alongside this, their supportive environment and culture is designed to develop talent, with an ongoing commitment to your personal and professional development, with continuous product training at the heart of their offering. The role office based from their South Tyneside HQ and will involve site visits to clients. With this in mind, a driving licence and access to your own vehicle is essential in order to be considered for the role. Post a successful probationary period, they are offering a hybrid working model. The role is a Mon-Fri operation, but also offers the optional overtime for 'on-call' work. If you feel you have the qualities they seek, please forward your CV and covering letter indicating your current package to Graeme Parker at GEM Partnership or for a discreet conversation call their Peterlee office. GEM Partnership is acting as an employment agency on this vacancy. Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search.
Role: Welder / Fabricator Salary: Circa £40,000 + Excellent Benefits Shift Pattern: Dayshift Location: Hartlepool GEM Partnership is delighted to be partnering with a leading global manufacturer of solutions for the energy and infrastructure sectors, which has recently acquired a major facility in the North East of England. With a strong order book and robust pipeline of business opportunities, the new owners have already committed to significant CAPEX investment into the North East operation. This represents an exciting opportunity to join a newly established UK operation at the start of a major investment programme that will transform the long-term prospects of both the site and the wider business. As part of a ramp up across their Operations and Engineering functions, the successful candidate will become part of a progressive organisation committed to delivering complex projects for major international clients around the world. The business fosters a working environment where safety, teamwork and the continuous development of its people are central to everything it does. The Role: This role forms part of the site wide Maintenance team, providing welding and fabrication services to general plant breakdowns, repairs, projects and general equipment upkeep Fabricate and weld high-quality metal components, structures and equipment, ensuring all work meets technical specifications and safety standards Read and accurately interpret engineering drawings, blueprints, and weld symbols to determine project requirements Operate workshop machinery and hand tools safely Inspect your own work to maintain quality standards The Person: Demonstrable experience as a Welder/Fabricator in a heavy engineering environment Strong skills in electric arc welding and MIG proficiency highly desirable NVQ qualification in Fabrication and Welding or equivalent Ability to read and work from engineering drawings Strong attention to detail and ability to work with minimum supervision This is a fantastic opportunity for an individual with a desire to be impactful to join an ambitious and rapidly growing business at an exciting time in their evolution, offering a clear pathway for career progression. Benefits include 34 days holiday, employer matched contributory pension scheme, access to life insurance and use of an onsite gym. GEM Partnership is acting as an employment agency on this vacancy. Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search.
May 15, 2026
Full time
Role: Welder / Fabricator Salary: Circa £40,000 + Excellent Benefits Shift Pattern: Dayshift Location: Hartlepool GEM Partnership is delighted to be partnering with a leading global manufacturer of solutions for the energy and infrastructure sectors, which has recently acquired a major facility in the North East of England. With a strong order book and robust pipeline of business opportunities, the new owners have already committed to significant CAPEX investment into the North East operation. This represents an exciting opportunity to join a newly established UK operation at the start of a major investment programme that will transform the long-term prospects of both the site and the wider business. As part of a ramp up across their Operations and Engineering functions, the successful candidate will become part of a progressive organisation committed to delivering complex projects for major international clients around the world. The business fosters a working environment where safety, teamwork and the continuous development of its people are central to everything it does. The Role: This role forms part of the site wide Maintenance team, providing welding and fabrication services to general plant breakdowns, repairs, projects and general equipment upkeep Fabricate and weld high-quality metal components, structures and equipment, ensuring all work meets technical specifications and safety standards Read and accurately interpret engineering drawings, blueprints, and weld symbols to determine project requirements Operate workshop machinery and hand tools safely Inspect your own work to maintain quality standards The Person: Demonstrable experience as a Welder/Fabricator in a heavy engineering environment Strong skills in electric arc welding and MIG proficiency highly desirable NVQ qualification in Fabrication and Welding or equivalent Ability to read and work from engineering drawings Strong attention to detail and ability to work with minimum supervision This is a fantastic opportunity for an individual with a desire to be impactful to join an ambitious and rapidly growing business at an exciting time in their evolution, offering a clear pathway for career progression. Benefits include 34 days holiday, employer matched contributory pension scheme, access to life insurance and use of an onsite gym. GEM Partnership is acting as an employment agency on this vacancy. Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search.
Role: Mechanical Fitter Salary: Over £40,000 including Shift Allowance + Excellent Benefits Shift Pattern: Day/Night Shifts rotational (no weekends) Location: Hartlepool GEM Partnership is delighted to be partnering with a leading global manufacturer of solutions for the energy and infrastructure sectors, which has recently acquired a major facility in the North East of England. With a strong order book and robust pipeline of business opportunities, the new owners have already committed to significant CAPEX investment into the North East operation. This represents an exciting opportunity to join a newly established UK operation at the start of a major investment programme that will transform the long-term prospects of both the site and the wider business. As part of a ramp up across their Operations and Engineering functions, the successful candidate will become part of a progressive organisation committed to delivering complex projects for major international clients around the world. The business fosters a working environment where safety, teamwork and the continuous development of its people are central to everything it does. The Role: Provide first line mechanical support to their manufacturing areas to ensure maximum availability of mechanical equipment on site minimising down time Ensure that any deficiencies found are repaired appropriately and that repairs are robust enough to prevent a recurrence Execute planned maintenance tasks effectively, working through the task schedule in order of priority Suggest and implement improvements to plant systems The Person: Mechanical apprenticeship ideally gained within an industrial environment Background in heavy engineering / manufacturing PPM and reactive maintenance experience across a broad range of mechanical equipment Systematic problem-solving approach and ability to understand when and how to ask for support Experience of working effectively within a team Good interpersonal skills and an ability to articulate effectively with individuals at all levels on site Sound level of computer literacy Flexible approach to workload, welcoming of personal development opportunities and active involvement in continuous improvement activities This is a fantastic opportunity for an individual with a desire to be impactful to join an ambitious and rapidly growing business at an exciting time in their evolution, offering a clear pathway for career progression. Benefits include 34 days holiday, employer matched contributory pension scheme, access to life insurance and use of an onsite gym. GEM Partnership is acting as an employment agency on this vacancy. Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search.
May 15, 2026
Full time
Role: Mechanical Fitter Salary: Over £40,000 including Shift Allowance + Excellent Benefits Shift Pattern: Day/Night Shifts rotational (no weekends) Location: Hartlepool GEM Partnership is delighted to be partnering with a leading global manufacturer of solutions for the energy and infrastructure sectors, which has recently acquired a major facility in the North East of England. With a strong order book and robust pipeline of business opportunities, the new owners have already committed to significant CAPEX investment into the North East operation. This represents an exciting opportunity to join a newly established UK operation at the start of a major investment programme that will transform the long-term prospects of both the site and the wider business. As part of a ramp up across their Operations and Engineering functions, the successful candidate will become part of a progressive organisation committed to delivering complex projects for major international clients around the world. The business fosters a working environment where safety, teamwork and the continuous development of its people are central to everything it does. The Role: Provide first line mechanical support to their manufacturing areas to ensure maximum availability of mechanical equipment on site minimising down time Ensure that any deficiencies found are repaired appropriately and that repairs are robust enough to prevent a recurrence Execute planned maintenance tasks effectively, working through the task schedule in order of priority Suggest and implement improvements to plant systems The Person: Mechanical apprenticeship ideally gained within an industrial environment Background in heavy engineering / manufacturing PPM and reactive maintenance experience across a broad range of mechanical equipment Systematic problem-solving approach and ability to understand when and how to ask for support Experience of working effectively within a team Good interpersonal skills and an ability to articulate effectively with individuals at all levels on site Sound level of computer literacy Flexible approach to workload, welcoming of personal development opportunities and active involvement in continuous improvement activities This is a fantastic opportunity for an individual with a desire to be impactful to join an ambitious and rapidly growing business at an exciting time in their evolution, offering a clear pathway for career progression. Benefits include 34 days holiday, employer matched contributory pension scheme, access to life insurance and use of an onsite gym. GEM Partnership is acting as an employment agency on this vacancy. Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search.
Job Description Our client based in Peterlee is looking for an Experienced and highly organised Pallet Network Manager to oversee and optimise our pallet distribution network. This role is responsible for managing the pallet network team as well as relationships with pallet network customers, ensuring efficient freight movement in designated delivery areas. The role will include managing office staff, drivers, vehicles/ trailers and optimising resources whilst controlling costs and maintaining high service levels. Duties Manage day-to-day operations of pallet network distribution, ensuring timely and efficient movement of goods - this will include office staff, planners, FLT drivers and HGV drivers. Act as the primary point of contact between the company and pallet network customers and partners Monitor network performance, including service levels, delivery times, and damage rates Analyse transport data to identify cost-saving opportunities and operational improvements Manage resources effectively to optimise performance. Resolve escalations, service failures, and customer complaints related to pallet deliveries Negotiate rates and service agreements with pallet network providers Ensure compliance with all relevant transport, safety, and regulatory requirements - coordinate with Transport Manager and Managing Director. Collaborate with warehouse, transport, and customer service teams to ensure seamless operations Implement KPIs and performance tracking for network efficiency and service quality Lead continuous improvement initiatives across pallet distribution processes Required knowledge, skills or experience Proven experience in pallet network operations or transport/logistics management Strong understanding of UK pallet networks and distribution systems Excellent negotiation and relationship management skills Analytical mindset with the ability to interpret data and drive improvements Strong problem-solving and decision-making abilities Effective communication and leadership skills Proficiency in transport management systems (TMS) and Microsoft Office Ability to work in a fast-paced, deadline-driven environment Commercial approach Degree or equivalent experience in Logistics, Supply Chain, or a related field (preferred) CPC (Certificate of Professional Competence) qualification (desirable but not essential) Additional Information Rates of pay: £37,000 - £42,000 This vacancy is being advertised on behalf of Gem Partnership Ltd who are trading as a recruitment agency. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles.
May 15, 2026
Full time
Job Description Our client based in Peterlee is looking for an Experienced and highly organised Pallet Network Manager to oversee and optimise our pallet distribution network. This role is responsible for managing the pallet network team as well as relationships with pallet network customers, ensuring efficient freight movement in designated delivery areas. The role will include managing office staff, drivers, vehicles/ trailers and optimising resources whilst controlling costs and maintaining high service levels. Duties Manage day-to-day operations of pallet network distribution, ensuring timely and efficient movement of goods - this will include office staff, planners, FLT drivers and HGV drivers. Act as the primary point of contact between the company and pallet network customers and partners Monitor network performance, including service levels, delivery times, and damage rates Analyse transport data to identify cost-saving opportunities and operational improvements Manage resources effectively to optimise performance. Resolve escalations, service failures, and customer complaints related to pallet deliveries Negotiate rates and service agreements with pallet network providers Ensure compliance with all relevant transport, safety, and regulatory requirements - coordinate with Transport Manager and Managing Director. Collaborate with warehouse, transport, and customer service teams to ensure seamless operations Implement KPIs and performance tracking for network efficiency and service quality Lead continuous improvement initiatives across pallet distribution processes Required knowledge, skills or experience Proven experience in pallet network operations or transport/logistics management Strong understanding of UK pallet networks and distribution systems Excellent negotiation and relationship management skills Analytical mindset with the ability to interpret data and drive improvements Strong problem-solving and decision-making abilities Effective communication and leadership skills Proficiency in transport management systems (TMS) and Microsoft Office Ability to work in a fast-paced, deadline-driven environment Commercial approach Degree or equivalent experience in Logistics, Supply Chain, or a related field (preferred) CPC (Certificate of Professional Competence) qualification (desirable but not essential) Additional Information Rates of pay: £37,000 - £42,000 This vacancy is being advertised on behalf of Gem Partnership Ltd who are trading as a recruitment agency. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles.
Job Description Our client based in Peterlee is looking for an Experienced and highly organised Pallet Network Manager to oversee and optimise our pallet distribution network. This role is responsible for managing the pallet network team as well as relationships with pallet network customers, ensuring efficient freight movement in designated delivery areas. The role will include managing office staff, drivers, vehicles/ trailers and optimising resources whilst controlling costs and maintaining high service levels. Duties Manage day-to-day operations of pallet network distribution, ensuring timely and efficient movement of goods - this will include office staff, planners, FLT drivers and HGV drivers. Act as the primary point of contact between the company and pallet network customers and partners Monitor network performance, including service levels, delivery times, and damage rates Analyse transport data to identify cost-saving opportunities and operational improvements Manage resources effectively to optimise performance. Resolve escalations, service failures, and customer complaints related to pallet deliveries Negotiate rates and service agreements with pallet network providers Ensure compliance with all relevant transport, safety, and regulatory requirements - coordinate with Transport Manager and Managing Director. Collaborate with warehouse, transport, and customer service teams to ensure seamless operations Implement KPIs and performance tracking for network efficiency and service quality Lead continuous improvement initiatives across pallet distribution processes Required knowledge, skills or experience Proven experience in pallet network operations or transport/logistics management Strong understanding of UK pallet networks and distribution systems Excellent negotiation and relationship management skills Analytical mindset with the ability to interpret data and drive improvements Strong problem-solving and decision-making abilities Effective communication and leadership skills Proficiency in transport management systems (TMS) and Microsoft Office Ability to work in a fast-paced, deadline-driven environment Commercial approach Degree or equivalent experience in Logistics, Supply Chain, or a related field (preferred) CPC (Certificate of Professional Competence) qualification (desirable but not essential) Additional Information Rates of pay: £37,000 - £42,000 This vacancy is being advertised on behalf of Gem Partnership Ltd who are trading as a recruitment agency. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles.
May 14, 2026
Full time
Job Description Our client based in Peterlee is looking for an Experienced and highly organised Pallet Network Manager to oversee and optimise our pallet distribution network. This role is responsible for managing the pallet network team as well as relationships with pallet network customers, ensuring efficient freight movement in designated delivery areas. The role will include managing office staff, drivers, vehicles/ trailers and optimising resources whilst controlling costs and maintaining high service levels. Duties Manage day-to-day operations of pallet network distribution, ensuring timely and efficient movement of goods - this will include office staff, planners, FLT drivers and HGV drivers. Act as the primary point of contact between the company and pallet network customers and partners Monitor network performance, including service levels, delivery times, and damage rates Analyse transport data to identify cost-saving opportunities and operational improvements Manage resources effectively to optimise performance. Resolve escalations, service failures, and customer complaints related to pallet deliveries Negotiate rates and service agreements with pallet network providers Ensure compliance with all relevant transport, safety, and regulatory requirements - coordinate with Transport Manager and Managing Director. Collaborate with warehouse, transport, and customer service teams to ensure seamless operations Implement KPIs and performance tracking for network efficiency and service quality Lead continuous improvement initiatives across pallet distribution processes Required knowledge, skills or experience Proven experience in pallet network operations or transport/logistics management Strong understanding of UK pallet networks and distribution systems Excellent negotiation and relationship management skills Analytical mindset with the ability to interpret data and drive improvements Strong problem-solving and decision-making abilities Effective communication and leadership skills Proficiency in transport management systems (TMS) and Microsoft Office Ability to work in a fast-paced, deadline-driven environment Commercial approach Degree or equivalent experience in Logistics, Supply Chain, or a related field (preferred) CPC (Certificate of Professional Competence) qualification (desirable but not essential) Additional Information Rates of pay: £37,000 - £42,000 This vacancy is being advertised on behalf of Gem Partnership Ltd who are trading as a recruitment agency. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles.
Cyber Security Engineer Day Rate: £500 - £550 per Day (Outside IR35) Duration: 3 Months + Likely Extension Location: London (hybrid working) My client is a rapidly growing global organisation offering a range of services to the Professional Services sector globally. They are recruiting for an experienced hands-on Cyber Security Contractor to support their security operations and compliance initiatives, working closely with their internal Security team to strengthen their cyber resilience and ensure adherence to UK standards. Key Duties: Implement, manage and actively monitor security controls across e-mail, endpoint, and cloud environments Monitor and respond to security incidents using advanced threat detection tools Assist with compliance activities and audits for ISO27001, Cyber Essentials & Cyber Essentials Plus certification Provide technical expertise on security best practices and risk mitigation Collaborate with IT and business teams to ensure secure configuration and data protection Respond to security related DDQs Mimecast, Netskope and CyberArk configuration and administration The Person: Experience of running tech projects end-to-end Proven experience of complete start-to-finish implementation and certification for Cyber Essentials and Cyber Essential Plus Hands-on experience of CyberArk spanning deployment, config, and on-going administration Experience of Netskope as the appointed person will lead the roll-out across their global office network Solid working knowledge and experience of Mimecast required Exposure to Microsoft Purview An appreciation of ISO 27001 and its requirements Strong understanding of UK cyber security regulations and frameworks The role is based at their London HQ, offering hybrid working with 2-3 days in the office per week. Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles. GEM Partnership is acting as an employment agency on this vacancy.
May 14, 2026
Contractor
Cyber Security Engineer Day Rate: £500 - £550 per Day (Outside IR35) Duration: 3 Months + Likely Extension Location: London (hybrid working) My client is a rapidly growing global organisation offering a range of services to the Professional Services sector globally. They are recruiting for an experienced hands-on Cyber Security Contractor to support their security operations and compliance initiatives, working closely with their internal Security team to strengthen their cyber resilience and ensure adherence to UK standards. Key Duties: Implement, manage and actively monitor security controls across e-mail, endpoint, and cloud environments Monitor and respond to security incidents using advanced threat detection tools Assist with compliance activities and audits for ISO27001, Cyber Essentials & Cyber Essentials Plus certification Provide technical expertise on security best practices and risk mitigation Collaborate with IT and business teams to ensure secure configuration and data protection Respond to security related DDQs Mimecast, Netskope and CyberArk configuration and administration The Person: Experience of running tech projects end-to-end Proven experience of complete start-to-finish implementation and certification for Cyber Essentials and Cyber Essential Plus Hands-on experience of CyberArk spanning deployment, config, and on-going administration Experience of Netskope as the appointed person will lead the roll-out across their global office network Solid working knowledge and experience of Mimecast required Exposure to Microsoft Purview An appreciation of ISO 27001 and its requirements Strong understanding of UK cyber security regulations and frameworks The role is based at their London HQ, offering hybrid working with 2-3 days in the office per week. Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles. GEM Partnership is acting as an employment agency on this vacancy.
Salary: circa £35k - £39k + 15% shift allowance and Excellent Benefits (level dependent)Shift Pattern: Days & Nights rotationalLocation: HartlepoolGEM Partnership is delighted to be partnering with a leading global manufacturer of solutions for the energy and infrastructure sectors, which has recently acquired a major facility in the North East of England. With a strong order book and robust pipeline of business opportunities, the new owners have already committed to significant CAPEX investment into the North East operation. This represents an exciting opportunity to join a newly established UK operation at the start of a major investment programme that will transform the long-term prospects of both the site and the wider business.As part of a ramp up across their Operations and Engineering functions, the successful candidate will become part of a progressive organisation committed to delivering complex projects for major international clients around the world. The business fosters a working environment where safety, teamwork and the continuous development of its people are central to everything it does.The Role: Provide first line electrical support to the various manufacturing areas on shift, to ensure maximum availability of equipment and services. Responsible for conducting all aspects of role in a safe manner, to internal standards and procedures and external statutory regulations. Execute planned maintenance on all relevant equipment using internal systems and priority instructions. Responding to plant breakdowns and machine change overs ensuring downtime is minimised. The Person: Candidates should be time served, having completed an electrical related apprenticeship. Previous experience of working in a multi-skilled heavy engineering / plant related environment. Systematic approach to problem solving. Experience of a wide range of electrical and control system equipment, including AC and DC motor/drive systems, PLC fault finding, variable speed motor control, industrial wiring, overhead cranes and related safety systems, hydraulic and pneumatic control systems. This is a fantastic opportunity for an individual with a desire to be impactful to join an ambitious and rapidly growing business at an exciting time in their evolution, offering a clear pathway for career progression. Benefits include 34 days holiday, employer matched contributory pension scheme, access to life insurance and use of an onsite gym.GEM Partnership is acting as an employment agency on this vacancy.Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion.We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles.To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search.
May 13, 2026
Full time
Salary: circa £35k - £39k + 15% shift allowance and Excellent Benefits (level dependent)Shift Pattern: Days & Nights rotationalLocation: HartlepoolGEM Partnership is delighted to be partnering with a leading global manufacturer of solutions for the energy and infrastructure sectors, which has recently acquired a major facility in the North East of England. With a strong order book and robust pipeline of business opportunities, the new owners have already committed to significant CAPEX investment into the North East operation. This represents an exciting opportunity to join a newly established UK operation at the start of a major investment programme that will transform the long-term prospects of both the site and the wider business.As part of a ramp up across their Operations and Engineering functions, the successful candidate will become part of a progressive organisation committed to delivering complex projects for major international clients around the world. The business fosters a working environment where safety, teamwork and the continuous development of its people are central to everything it does.The Role: Provide first line electrical support to the various manufacturing areas on shift, to ensure maximum availability of equipment and services. Responsible for conducting all aspects of role in a safe manner, to internal standards and procedures and external statutory regulations. Execute planned maintenance on all relevant equipment using internal systems and priority instructions. Responding to plant breakdowns and machine change overs ensuring downtime is minimised. The Person: Candidates should be time served, having completed an electrical related apprenticeship. Previous experience of working in a multi-skilled heavy engineering / plant related environment. Systematic approach to problem solving. Experience of a wide range of electrical and control system equipment, including AC and DC motor/drive systems, PLC fault finding, variable speed motor control, industrial wiring, overhead cranes and related safety systems, hydraulic and pneumatic control systems. This is a fantastic opportunity for an individual with a desire to be impactful to join an ambitious and rapidly growing business at an exciting time in their evolution, offering a clear pathway for career progression. Benefits include 34 days holiday, employer matched contributory pension scheme, access to life insurance and use of an onsite gym.GEM Partnership is acting as an employment agency on this vacancy.Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion.We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles.To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search.
Role: NDT Technician Salary: £39,285 including Shift Allowance + Excellent Benefits Shift Pattern: Day/Night Shifts Rotational (no weekends) Location: Hartlepool GEM Partnership is delighted to be partnering with a leading global manufacturer of solutions for the energy and infrastructure sectors, which has recently acquired a major facility in the North East of England. With a strong order book and robust pipeline of business opportunities, the new owners have already committed to significant CAPEX investment into the North East operation. This represents an exciting opportunity to join a newly established UK operation at the start of a major investment programme that will transform the long-term prospects of both the site and the wider business. As part of a ramp up across their Operations and Engineering functions, the successful candidate will become part of a progressive organisation committed to delivering complex projects for major international clients around the world. The business fosters a working environment where safety, teamwork and the continuous development of its people are central to everything it does. The Role: Deliver Non-Destructive Testing services by conducting inspection and testing of fabricated products in accordance with procedures and industry standards (ISO 9712) Apply multiple scientific principles to identify sub surface flaws or repetitive indications in fabricated products Aspects of non-destructive testing including ultrasonics, radiography and magnetic particle inspection, including visual and dimensional inspection. Perform calibration checks and periodic maintenance on NDT equipment Complete relevant documentation / computer data entry / ad-hoc reports as required Generate Inspection certification Liaise with client inspection teams The Person: NDT qualified to level 2 in accordance with ISO 9712 / PCN / CSWIP Applicants qualified primarily in radiography or ultrasonics with at least one other NDT inspection discipline (MPI / Dye Pen) will also be considered, as will individuals with CSWIP Weld inspection qualifications Equipment calibration and maintenance experience This is a fantastic opportunity for an individual with a desire to be impactful to join an ambitious and rapidly growing business at an exciting time in their evolution, offering a clear pathway for career progression. Benefits include 34 days holiday, employer matched contributory pension scheme, access to life insurance and use of an onsite gym. GEM Partnership is acting as an employment agency on this vacancy. Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search.
May 13, 2026
Full time
Role: NDT Technician Salary: £39,285 including Shift Allowance + Excellent Benefits Shift Pattern: Day/Night Shifts Rotational (no weekends) Location: Hartlepool GEM Partnership is delighted to be partnering with a leading global manufacturer of solutions for the energy and infrastructure sectors, which has recently acquired a major facility in the North East of England. With a strong order book and robust pipeline of business opportunities, the new owners have already committed to significant CAPEX investment into the North East operation. This represents an exciting opportunity to join a newly established UK operation at the start of a major investment programme that will transform the long-term prospects of both the site and the wider business. As part of a ramp up across their Operations and Engineering functions, the successful candidate will become part of a progressive organisation committed to delivering complex projects for major international clients around the world. The business fosters a working environment where safety, teamwork and the continuous development of its people are central to everything it does. The Role: Deliver Non-Destructive Testing services by conducting inspection and testing of fabricated products in accordance with procedures and industry standards (ISO 9712) Apply multiple scientific principles to identify sub surface flaws or repetitive indications in fabricated products Aspects of non-destructive testing including ultrasonics, radiography and magnetic particle inspection, including visual and dimensional inspection. Perform calibration checks and periodic maintenance on NDT equipment Complete relevant documentation / computer data entry / ad-hoc reports as required Generate Inspection certification Liaise with client inspection teams The Person: NDT qualified to level 2 in accordance with ISO 9712 / PCN / CSWIP Applicants qualified primarily in radiography or ultrasonics with at least one other NDT inspection discipline (MPI / Dye Pen) will also be considered, as will individuals with CSWIP Weld inspection qualifications Equipment calibration and maintenance experience This is a fantastic opportunity for an individual with a desire to be impactful to join an ambitious and rapidly growing business at an exciting time in their evolution, offering a clear pathway for career progression. Benefits include 34 days holiday, employer matched contributory pension scheme, access to life insurance and use of an onsite gym. GEM Partnership is acting as an employment agency on this vacancy. Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search.
Salary: circa £55k + Excellent BenefitsShift Pattern: DaysLocation: HartlepoolGEM Partnership is delighted to be partnering with a leading global manufacturer of solutions for the energy and infrastructure sectors, which has recently acquired a major facility in the North East of England. With a strong order book and robust pipeline of business opportunities, the new owners have already committed to significant CAPEX investment into the North East operation. This represents an exciting opportunity to join a newly established UK operation at the start of a major investment programme that will transform the long-term prospects of both the site and the wider business.As part of a ramp up across their Operations and Engineering functions, the successful candidate will become part of a progressive organisation committed to delivering complex projects for major international clients around the world. The business fosters a working environment where safety, teamwork and the continuous development of its people are central to everything it does.The Role: Very much a hands-on role, responsible for leading electrical engineering and maintenance activities across a complex manufacturing facility running multiple shifts. Overseeing the development, testing, improvement and maintenance of complex manufacturing processes, infrastructure and services. Utilising modern diagnostic technologies to ensure that the productive capability of the plant is optimised and improved over time. Leading the electrical engineering contribution to infrastructure projects. The Person: Candidates should ideally be degree qualified Electrical Engineers, with significant post graduate industrial experience 10 years+, in a relevant heavy engineering / manufacturing environment. Candidates who progressed via apprenticeship into Electrical Engineering would also be considered assuming HND level qualifications and appropriate technical and leadership experience has been gained. Excellent analytical, organisational and leadership qualities. Extensive experience of collaborating widely with a range of internal and external stakeholders. This is a fantastic opportunity for an individual with a desire to be impactful to join an ambitious and rapidly growing business at an exciting time in their evolution, offering a clear pathway for career progression. Benefits include 34 days holiday, employer matched contributory pension scheme, access to life insurance and use of an onsite gym.GEM Partnership is acting as an employment agency on this vacancy.Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion.We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles.To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search.
May 13, 2026
Full time
Salary: circa £55k + Excellent BenefitsShift Pattern: DaysLocation: HartlepoolGEM Partnership is delighted to be partnering with a leading global manufacturer of solutions for the energy and infrastructure sectors, which has recently acquired a major facility in the North East of England. With a strong order book and robust pipeline of business opportunities, the new owners have already committed to significant CAPEX investment into the North East operation. This represents an exciting opportunity to join a newly established UK operation at the start of a major investment programme that will transform the long-term prospects of both the site and the wider business.As part of a ramp up across their Operations and Engineering functions, the successful candidate will become part of a progressive organisation committed to delivering complex projects for major international clients around the world. The business fosters a working environment where safety, teamwork and the continuous development of its people are central to everything it does.The Role: Very much a hands-on role, responsible for leading electrical engineering and maintenance activities across a complex manufacturing facility running multiple shifts. Overseeing the development, testing, improvement and maintenance of complex manufacturing processes, infrastructure and services. Utilising modern diagnostic technologies to ensure that the productive capability of the plant is optimised and improved over time. Leading the electrical engineering contribution to infrastructure projects. The Person: Candidates should ideally be degree qualified Electrical Engineers, with significant post graduate industrial experience 10 years+, in a relevant heavy engineering / manufacturing environment. Candidates who progressed via apprenticeship into Electrical Engineering would also be considered assuming HND level qualifications and appropriate technical and leadership experience has been gained. Excellent analytical, organisational and leadership qualities. Extensive experience of collaborating widely with a range of internal and external stakeholders. This is a fantastic opportunity for an individual with a desire to be impactful to join an ambitious and rapidly growing business at an exciting time in their evolution, offering a clear pathway for career progression. Benefits include 34 days holiday, employer matched contributory pension scheme, access to life insurance and use of an onsite gym.GEM Partnership is acting as an employment agency on this vacancy.Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion.We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles.To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search.
Gem Partnership Ltd
Newcastle Upon Tyne, Tyne And Wear
IT Support Technician Salary: £35,000 per annum, plus benefits Location: Newcastle My client, based in Newcastle, is in the technology space and is embarking on a period of sustained and aggressive growth, spearheaded by the appointment of an industry recognised Commercial Director, and backed by a well-funded established parent company. Due to their continued growth, they are seeking an IT Support Technician, with exposure to both 1st and 2nd Line IT support, ideally with an IT MSP background. The Role Act as the first line of support for IT issues via phone, email, and ticketing systems. Troubleshoot hardware, software, and network problems, escalating when required. Manage user accounts and access rights in Microsoft 365 and Active Directory. Configure and support desktops, laptops, and mobile devices. Keep tickets updated and resolved in line with SLAs. Assist with IT projects, rollouts, and system improvements. The Person Proven experience in an IT support or service desk role. Strong knowledge of Windows OS, Microsoft 365, and Active Directory. Good understanding of networking basics (DNS, DHCP, VPN, TCP/IP). Familiarity with ITSM tools (ServiceNow, Freshservice, etc.). Excellent troubleshooting and problem-solving skills. Customer-focused with strong communication skills. This is a fantastic opportunity to join a rapidly growing and ambitious organisation at an exciting time with genuine opportunities for career development and progression. Alongside this, their supportive environment and culture is designed to develop talent, with an ongoing commitment to your personal and professional development, with continuous product training at the heart of their offering. The role office based from their Newcastle HQ and will involve site visits to clients. With this in mind, a driving licence and access to your own vehicle is essential in order to be considered for the role. If you feel you have the qualities they seek, please forward your CV and covering letter indicating your current package to Graeme Parker at GEM Partnership or for a discreet conversation call their Peterlee office. Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles. GEM Partnership are acting as an employment agency on this exclusive project.
May 05, 2026
Full time
IT Support Technician Salary: £35,000 per annum, plus benefits Location: Newcastle My client, based in Newcastle, is in the technology space and is embarking on a period of sustained and aggressive growth, spearheaded by the appointment of an industry recognised Commercial Director, and backed by a well-funded established parent company. Due to their continued growth, they are seeking an IT Support Technician, with exposure to both 1st and 2nd Line IT support, ideally with an IT MSP background. The Role Act as the first line of support for IT issues via phone, email, and ticketing systems. Troubleshoot hardware, software, and network problems, escalating when required. Manage user accounts and access rights in Microsoft 365 and Active Directory. Configure and support desktops, laptops, and mobile devices. Keep tickets updated and resolved in line with SLAs. Assist with IT projects, rollouts, and system improvements. The Person Proven experience in an IT support or service desk role. Strong knowledge of Windows OS, Microsoft 365, and Active Directory. Good understanding of networking basics (DNS, DHCP, VPN, TCP/IP). Familiarity with ITSM tools (ServiceNow, Freshservice, etc.). Excellent troubleshooting and problem-solving skills. Customer-focused with strong communication skills. This is a fantastic opportunity to join a rapidly growing and ambitious organisation at an exciting time with genuine opportunities for career development and progression. Alongside this, their supportive environment and culture is designed to develop talent, with an ongoing commitment to your personal and professional development, with continuous product training at the heart of their offering. The role office based from their Newcastle HQ and will involve site visits to clients. With this in mind, a driving licence and access to your own vehicle is essential in order to be considered for the role. If you feel you have the qualities they seek, please forward your CV and covering letter indicating your current package to Graeme Parker at GEM Partnership or for a discreet conversation call their Peterlee office. Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles. GEM Partnership are acting as an employment agency on this exclusive project.