Compliance Business Manager - Group Operations London Management services Experienced Ipswich As a leading specialist (re)insurance broking partnership, Miller is a recognised leader in our specialist fields. With offices in London, Ipswich, Bermuda, Brussels, Paris, Singapore and Switzerland, our network has increased to more than 950 colleagues. We always act with integrity, make principled decisions, and give clients clear, honest and unbiased advice. We are extremely proud that by acting with integrity and making principled decisions, we have earned a reputation for keeping our promises to clients, markets and each other. The Opportunity The Compliance Business Manager is responsible for establishing, implementing and maintaining effective compliance frameworks that support adherence to regulations and internal guidelines provided by Group Compliance, and promoting a culture of compliance within the UK business units to ensure good client outcomes. The role involves managing the day-to-day operational implementation of risk and compliance processes, ensuring effective frameworks are in place to achieve good client outcomes and regulatory compliance. A key responsibility is managing the first-line compliance team and assisting business areas in implementing the rules and principles of all relevant regulators through robust controls, processes, and training. The successful candidate will promote a culture of rigorous thinking and controls that align with the organisation's risk appetite statements while supporting sustainable business growth. The position includes running product governance processes, conducting fair value assessments, overseeing the facility approval process, and coordinating activities related to consumer duty, such as developing the management information suite. The role entails contributing to operational resilience and business continuity planning, advising stakeholders on regulatory and licence matters, and escalating issues to Group Compliance when necessary. Collaboration with Group Compliance is essential for implementing new policies and regulations, drafting processes, and creating guidance notes. The candidate will work with Group Compliance to find practical solutions to complex compliance matters. Additionally, the role involves overseeing customer complaint investigations, maintaining the complaints register, analyzing trends, and identifying areas for improvement or training. Managing the reporting and escalation of regulatory breaches, loss events, and systemic issues is also key, along with contributing to projects and process improvements, maintaining compliance registers, and preparing reports for governance forums and Group Compliance. Finally, the role includes providing compliance training and raising awareness across the business to ensure regulatory standards are upheld. Miller is committed to providing equal opportunities and creating an inclusive working environment. Join Us Ready to take the next step in your career? Join Miller and be part of a team where your expertise drives success. Apply today!
Aug 20, 2025
Full time
Compliance Business Manager - Group Operations London Management services Experienced Ipswich As a leading specialist (re)insurance broking partnership, Miller is a recognised leader in our specialist fields. With offices in London, Ipswich, Bermuda, Brussels, Paris, Singapore and Switzerland, our network has increased to more than 950 colleagues. We always act with integrity, make principled decisions, and give clients clear, honest and unbiased advice. We are extremely proud that by acting with integrity and making principled decisions, we have earned a reputation for keeping our promises to clients, markets and each other. The Opportunity The Compliance Business Manager is responsible for establishing, implementing and maintaining effective compliance frameworks that support adherence to regulations and internal guidelines provided by Group Compliance, and promoting a culture of compliance within the UK business units to ensure good client outcomes. The role involves managing the day-to-day operational implementation of risk and compliance processes, ensuring effective frameworks are in place to achieve good client outcomes and regulatory compliance. A key responsibility is managing the first-line compliance team and assisting business areas in implementing the rules and principles of all relevant regulators through robust controls, processes, and training. The successful candidate will promote a culture of rigorous thinking and controls that align with the organisation's risk appetite statements while supporting sustainable business growth. The position includes running product governance processes, conducting fair value assessments, overseeing the facility approval process, and coordinating activities related to consumer duty, such as developing the management information suite. The role entails contributing to operational resilience and business continuity planning, advising stakeholders on regulatory and licence matters, and escalating issues to Group Compliance when necessary. Collaboration with Group Compliance is essential for implementing new policies and regulations, drafting processes, and creating guidance notes. The candidate will work with Group Compliance to find practical solutions to complex compliance matters. Additionally, the role involves overseeing customer complaint investigations, maintaining the complaints register, analyzing trends, and identifying areas for improvement or training. Managing the reporting and escalation of regulatory breaches, loss events, and systemic issues is also key, along with contributing to projects and process improvements, maintaining compliance registers, and preparing reports for governance forums and Group Compliance. Finally, the role includes providing compliance training and raising awareness across the business to ensure regulatory standards are upheld. Miller is committed to providing equal opportunities and creating an inclusive working environment. Join Us Ready to take the next step in your career? Join Miller and be part of a team where your expertise drives success. Apply today!
Group Quality and Process Assurance Specialist- Management Services Experienced London Management services A new opportunity has arisen for a Group quality and process Assurance specialist who's main role will be to support Miller by conducting testing, identifying issues, and recommending improvements. This role also involves documenting quality assurance activities, communicating findings to relevant parties, and potentially training others on quality processes. Role Responsibilities • Carry out an allocated number of file reviews per month to check the quality and accuracy of the work produced by the broking teams both in terms of technical coverage/client requirements and process adherence; • Analyse and summarise key findings and trends and work collaberatively to find solutions to any process gaps, training and or system issues; • Support any deep dive reviews and assurance activities for specific process and performance outcomes. • Drive and track identified actions through to successful delivery in collabration with the business. • Maintain and update regular reporting for the all relevant governance fourms. • Work with 2nd line and 3rd line colleagues to support strong working partnerships. • Attending meetings and providing updates/reports as required. Qualification • A degree or professional insurance qualification preferred. Knowledge • Understanding of Process Improvement methodology. • Strong analytical, problem-solving, and decisionmaking skills Experience • At least 5 years experience in a similar role. Applicants will also be considered from a claims or technical discipline such as wordings as long as they have at least 5 years of experience. On top of a competitive salary we offer a fantastic benefits package including: • 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%. • Private Medical Insurance • Medicare cash plan • Minimum of 25 days annual leave (with flexibility to buy more) • Life Assurance • Income Protection • Critical Illness cover • Enhanced Maternity, Paternity Adoption and Shared Parental Leave Miller is committed to providing equal opportunities to all applicants and to creating an inclusive working environment for all. Group Quality and Process Assurance Specialist- Management Services Ready to take the next step in your career? Join Miller and be part of a team where your expertise drives success. Apply today Group Quality and Process Assurance Specialist - Management Services
Aug 19, 2025
Full time
Group Quality and Process Assurance Specialist- Management Services Experienced London Management services A new opportunity has arisen for a Group quality and process Assurance specialist who's main role will be to support Miller by conducting testing, identifying issues, and recommending improvements. This role also involves documenting quality assurance activities, communicating findings to relevant parties, and potentially training others on quality processes. Role Responsibilities • Carry out an allocated number of file reviews per month to check the quality and accuracy of the work produced by the broking teams both in terms of technical coverage/client requirements and process adherence; • Analyse and summarise key findings and trends and work collaberatively to find solutions to any process gaps, training and or system issues; • Support any deep dive reviews and assurance activities for specific process and performance outcomes. • Drive and track identified actions through to successful delivery in collabration with the business. • Maintain and update regular reporting for the all relevant governance fourms. • Work with 2nd line and 3rd line colleagues to support strong working partnerships. • Attending meetings and providing updates/reports as required. Qualification • A degree or professional insurance qualification preferred. Knowledge • Understanding of Process Improvement methodology. • Strong analytical, problem-solving, and decisionmaking skills Experience • At least 5 years experience in a similar role. Applicants will also be considered from a claims or technical discipline such as wordings as long as they have at least 5 years of experience. On top of a competitive salary we offer a fantastic benefits package including: • 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%. • Private Medical Insurance • Medicare cash plan • Minimum of 25 days annual leave (with flexibility to buy more) • Life Assurance • Income Protection • Critical Illness cover • Enhanced Maternity, Paternity Adoption and Shared Parental Leave Miller is committed to providing equal opportunities to all applicants and to creating an inclusive working environment for all. Group Quality and Process Assurance Specialist- Management Services Ready to take the next step in your career? Join Miller and be part of a team where your expertise drives success. Apply today Group Quality and Process Assurance Specialist - Management Services
London Credit, Surety & Political Risks Experienced Miller, a leading specialist (re)insurance broking partnership, has offices in London, Ipswich, Bermuda, Brussels, Paris, Singapore, and Switzerland, with a network of over 1000 colleagues. We act with integrity, make principled decisions, and provide clients with clear, honest, and unbiased advice. Our reputation is built on keeping our promises to clients, markets, and each other. The Opportunity We are seeking an account handler to join our special risks team. The role involves overseeing renewal report writing, preparing renewal invites and questionnaires, liaising with overseas brokers for multi-national risks, and attending insurer/renewal meetings and surveys. There is potential for account management for the right candidate. Having recently won the 2024 'Broker of the Year' award, we are an award-winning company focused on growth, new opportunities, and high-standard client service. With nearly 1000 employees globally, we foster an independent yet collaborative environment aimed at overarching success. Role Responsibilities Understand clients' business and risk management needs, supporting their ongoing service requirements. Track impending renewals, gather renewal information timely, and facilitate obtaining terms and placing firm orders. Prepare market documentation aligned with client and market needs. Support the creation of presentations for new and existing clients. Produce accurate and timely client documentation (e.g., Market Reform Contracts, Evidence of Cover, Policies). Ensure market documentation is closed promptly, noting Premium Payment Warranty provisions and contract certainty deadlines. Liaise with technical teams to assist in insurance placements. Maintain accurate and concise placing files using the corporate document management system. We offer a competitive salary and a comprehensive benefits package, including: 10% pension contribution from Miller, with matching up to 5%. Private Medical Insurance. Minimum of 25 days annual leave, with flexibility to buy more. Life Assurance, Income Protection, Critical Illness Cover. Enhanced Maternity, Paternity, Adoption, and Shared Parental Leave. Miller is committed to equal opportunities and creating an inclusive work environment. Ready to advance your career? Join Miller and be part of a team where your expertise drives success.
Aug 19, 2025
Full time
London Credit, Surety & Political Risks Experienced Miller, a leading specialist (re)insurance broking partnership, has offices in London, Ipswich, Bermuda, Brussels, Paris, Singapore, and Switzerland, with a network of over 1000 colleagues. We act with integrity, make principled decisions, and provide clients with clear, honest, and unbiased advice. Our reputation is built on keeping our promises to clients, markets, and each other. The Opportunity We are seeking an account handler to join our special risks team. The role involves overseeing renewal report writing, preparing renewal invites and questionnaires, liaising with overseas brokers for multi-national risks, and attending insurer/renewal meetings and surveys. There is potential for account management for the right candidate. Having recently won the 2024 'Broker of the Year' award, we are an award-winning company focused on growth, new opportunities, and high-standard client service. With nearly 1000 employees globally, we foster an independent yet collaborative environment aimed at overarching success. Role Responsibilities Understand clients' business and risk management needs, supporting their ongoing service requirements. Track impending renewals, gather renewal information timely, and facilitate obtaining terms and placing firm orders. Prepare market documentation aligned with client and market needs. Support the creation of presentations for new and existing clients. Produce accurate and timely client documentation (e.g., Market Reform Contracts, Evidence of Cover, Policies). Ensure market documentation is closed promptly, noting Premium Payment Warranty provisions and contract certainty deadlines. Liaise with technical teams to assist in insurance placements. Maintain accurate and concise placing files using the corporate document management system. We offer a competitive salary and a comprehensive benefits package, including: 10% pension contribution from Miller, with matching up to 5%. Private Medical Insurance. Minimum of 25 days annual leave, with flexibility to buy more. Life Assurance, Income Protection, Critical Illness Cover. Enhanced Maternity, Paternity, Adoption, and Shared Parental Leave. Miller is committed to equal opportunities and creating an inclusive work environment. Ready to advance your career? Join Miller and be part of a team where your expertise drives success.
As a leading specialist (re)insurance broking partnership, Miller is a recognised leader in our specialist fields. With offices in London, Ipswich, Bermuda, Brussels, Paris, Singapore and Switzerland, our network has increased to more than 1100 colleagues. Together, we strive to act with integrity, make principled decisions, and give clients clear, honest and unbiased advice. We are extremely proud of this ethos which has earned us a reputation for keeping our promises to clients, markets and each other. The Opportunity We have an excellent opportunity to join Miller as a Bid manager in a growing team of talented proposal experts in our Management Services Business unit. In this position, you will have the opportunity to take ownership of work and deliver a real impact; specifically in providing sales support and guidance with business retention and growth goals. Should you be right for the position, you will be joining The Insurance Insider's 2023's 'Broker of the Year' award recipient and finalists for the 2024 'Broker of the Year' and 'Diversity and Inclusion' awards. We're a company focused on growth, new opportunities and servicing our clients to the highest standard. At over 1000 employees globally, we have an independent feel, but encourage everyone to work as One Miller, One Team, ensuring that we have the recipe for overarching success. Role Responsibilities • Collaborate with Business Units across Miller on tenders and lead the production of high-quality sales collateral across the bid cycle. • Provide effective Project / Bid management processes to deliver planning, resource coordination and timely delivery. • Understand the requirements of the RFP to identify key themes and messages to develop a winning strategy. • Undertake client/prospect research on the client to establish the Unique Value Proposition. • Conduct a thorough pre-bid assessment to determine whether to pursue or decline. • Establish the relevant Miller Unique Selling Proposition and translate it into the Value Proposition for the client/prospect. • Coordinate the relevant information from the project teams and subject matter experts to influence our overall response, ensuring they stand out from the competition. • Draft relevant sections of the RFP response document and clearly articulate Miller's value proposition to the client / prospect. • Review client-facing documents in its entirety to challenge quality and messaging ensuring consistency and the highest quality of output. • Prepare presentation aids and coach teams on presentation skills and how to effectively articulate our value proposition and the 'Miller Difference'. • Assist in drafting pre-qualification questions and RFIs. • Work in close collaboration with the Business Units on silent reviews and capability reports requested by clients/prospects to ensure Miller is competitively positioned in such documents • Collaborate with other bid team members on bid strategy/content and the brainstorming of ideas and solutions for a greater success rate. • Review competitor strategies and materials to ensure Miller's offering is consistently amongst the 'best in class' • Provide strategic and tactical input to Business Units in developing effective sales strategies • Draft report, proofread, check for consistency and suggest areas of improvement • Coordinate the document design and production process with external agencies and printers to ensure that material is delivered to the required standards and is in brand. • Manage the quality and continuous development of the bid content library and related materials, including the development and deployment of 'standard content' across the business. • Input new data and contribute to the management of system for data capturing and reporting on wins and losses, understanding the key themes and drivers. • Assist with reports to Senior Executives on tender feedback and competitor analysis. • Adhere to and meet fully the expectations of Miller, as set out in its policies and procedures, training material, and embedded in its systems and controls. Our policies and procedures are written to encapsulate the compliance, legal and financial crime related legislation and regulations which apply to Miller. • Comply with any external rules and requirements imposed on individuals performing their role at Miller, such as Lloyd's byelaws and FCA rules. • Promote Miller brand and values to enhance Miller's reputation in the market Qualifications • Educated to Degree level • CII qualifications desirable • (Re)insurance market knowledge desirable Knowledge • Understanding of the Insurance/reinsurance and role of the broker essential • Advanced Microsoft Word, Excel and PowerPoint knowledge essential • Strong written capabilities essential Experience • Experience within the (re)insurance sector • Project Management and confidence dealing with senior stakeholders and Business Unit leaders • Bid management and strategic creative writing ability • Successful collaborative working with internal and external stakeholders • Ability to positively challenge individuals at senior level on content • Excellent communication and influencing skills On top of a competitive salary, we offer a fantastic benefits package including: • 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%. • Private Medical Insurance • Medicare cash plan • Minimum of 25 days annual leave (with flexibility to buy more) • Life Assurance • Income Protection • Critical Illness cover • Enhanced Maternity, Paternity Adoption and Shared Parental Leave Miller is committed to providing equal opportunities to all applicants and to creating an inclusive working environment for all. BID Manager Ready to take the next step in your career? Join Miller and be part of a team where your expertise drives success.
Aug 18, 2025
Full time
As a leading specialist (re)insurance broking partnership, Miller is a recognised leader in our specialist fields. With offices in London, Ipswich, Bermuda, Brussels, Paris, Singapore and Switzerland, our network has increased to more than 1100 colleagues. Together, we strive to act with integrity, make principled decisions, and give clients clear, honest and unbiased advice. We are extremely proud of this ethos which has earned us a reputation for keeping our promises to clients, markets and each other. The Opportunity We have an excellent opportunity to join Miller as a Bid manager in a growing team of talented proposal experts in our Management Services Business unit. In this position, you will have the opportunity to take ownership of work and deliver a real impact; specifically in providing sales support and guidance with business retention and growth goals. Should you be right for the position, you will be joining The Insurance Insider's 2023's 'Broker of the Year' award recipient and finalists for the 2024 'Broker of the Year' and 'Diversity and Inclusion' awards. We're a company focused on growth, new opportunities and servicing our clients to the highest standard. At over 1000 employees globally, we have an independent feel, but encourage everyone to work as One Miller, One Team, ensuring that we have the recipe for overarching success. Role Responsibilities • Collaborate with Business Units across Miller on tenders and lead the production of high-quality sales collateral across the bid cycle. • Provide effective Project / Bid management processes to deliver planning, resource coordination and timely delivery. • Understand the requirements of the RFP to identify key themes and messages to develop a winning strategy. • Undertake client/prospect research on the client to establish the Unique Value Proposition. • Conduct a thorough pre-bid assessment to determine whether to pursue or decline. • Establish the relevant Miller Unique Selling Proposition and translate it into the Value Proposition for the client/prospect. • Coordinate the relevant information from the project teams and subject matter experts to influence our overall response, ensuring they stand out from the competition. • Draft relevant sections of the RFP response document and clearly articulate Miller's value proposition to the client / prospect. • Review client-facing documents in its entirety to challenge quality and messaging ensuring consistency and the highest quality of output. • Prepare presentation aids and coach teams on presentation skills and how to effectively articulate our value proposition and the 'Miller Difference'. • Assist in drafting pre-qualification questions and RFIs. • Work in close collaboration with the Business Units on silent reviews and capability reports requested by clients/prospects to ensure Miller is competitively positioned in such documents • Collaborate with other bid team members on bid strategy/content and the brainstorming of ideas and solutions for a greater success rate. • Review competitor strategies and materials to ensure Miller's offering is consistently amongst the 'best in class' • Provide strategic and tactical input to Business Units in developing effective sales strategies • Draft report, proofread, check for consistency and suggest areas of improvement • Coordinate the document design and production process with external agencies and printers to ensure that material is delivered to the required standards and is in brand. • Manage the quality and continuous development of the bid content library and related materials, including the development and deployment of 'standard content' across the business. • Input new data and contribute to the management of system for data capturing and reporting on wins and losses, understanding the key themes and drivers. • Assist with reports to Senior Executives on tender feedback and competitor analysis. • Adhere to and meet fully the expectations of Miller, as set out in its policies and procedures, training material, and embedded in its systems and controls. Our policies and procedures are written to encapsulate the compliance, legal and financial crime related legislation and regulations which apply to Miller. • Comply with any external rules and requirements imposed on individuals performing their role at Miller, such as Lloyd's byelaws and FCA rules. • Promote Miller brand and values to enhance Miller's reputation in the market Qualifications • Educated to Degree level • CII qualifications desirable • (Re)insurance market knowledge desirable Knowledge • Understanding of the Insurance/reinsurance and role of the broker essential • Advanced Microsoft Word, Excel and PowerPoint knowledge essential • Strong written capabilities essential Experience • Experience within the (re)insurance sector • Project Management and confidence dealing with senior stakeholders and Business Unit leaders • Bid management and strategic creative writing ability • Successful collaborative working with internal and external stakeholders • Ability to positively challenge individuals at senior level on content • Excellent communication and influencing skills On top of a competitive salary, we offer a fantastic benefits package including: • 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%. • Private Medical Insurance • Medicare cash plan • Minimum of 25 days annual leave (with flexibility to buy more) • Life Assurance • Income Protection • Critical Illness cover • Enhanced Maternity, Paternity Adoption and Shared Parental Leave Miller is committed to providing equal opportunities to all applicants and to creating an inclusive working environment for all. BID Manager Ready to take the next step in your career? Join Miller and be part of a team where your expertise drives success.
Strategic Client Coverage Senior Associate London Management services Experienced We currently have an opening within our Client and Market Development Team The Strategic Client Coverage Senior Associate will be responsible for coordinating client engagement and ensuring an exceptional client experience for a designated portfolio of strategic clients, prospects, and other key accounts, primarily across North America (USA and Canada). This role involves direct interaction with clients and requires a proactive, strategic thinker capable of collaborating across business units and senior leadership to drive client strategy, deepen relationships, and deliver value-added insights and initiatives. As a client-facing position, it demands strong relationship-building skills, commercial awareness, and the ability to work across internal teams to enhance client strategy, engagement, and growth. The Senior Associate will lead and coordinate engagement for strategic clients and prospects, tailoring their approach based on client priorities and opportunities. They will act as the central point of contact for executing client strategy across business units, ensuring effective communication and timely responses to client enquiries. Responsibilities include creating and maintaining stewardship reports, action trackers, dashboard insights, and enquiry trackers to guarantee visibility and accountability across teams. The role also involves monitoring progress against strategic objectives, sharing relevant data and insights to align with client goals, and collaborating with marketing to deliver customised content and campaigns. The Senior Associate will partner with Product Heads and Business Unit Leaders to ensure consistent and high-quality engagement across the organisation. They will also optimise internal coordination tools, such as Teams channels, SharePoint, meetings, and CRM systems, to deliver a unified client experience. Success stories and client wins will be tracked and shared across the business to encourage best practices and identify cross-selling opportunities. Additionally, the role includes maintaining and evolving marketing and territorial playbooks, ensuring contact data and market insights remain current and actionable. Mapping client offices and regional contacts using Excel or other tools will support targeted engagement strategies. Relationship-building is a key aspect of the role, requiring the Senior Associate to establish and maintain strong connections with client stakeholders at various levels. They will represent Miller at client meetings, industry events, and strategic forums, actively promoting the Miller brand and values to enhance the organisation's reputation in the market. Furthermore, the Senior Associate must fully adhere to Miller's policies, procedures, and systems, ensuring compliance with legal, financial crime-related legislation, and regulatory requirements. They will also need to comply with external rules and standards relevant to their role, including Lloyd's byelaws and FCA regulations. Miller is committed to providing equal opportunities to all applicants and to creating an inclusive working environment for all. Strategic Client Coverage Senior Associate "Ready to take the next step in your career? Join Miller and be part of a team where your expertise drives success. Apply today!
Aug 13, 2025
Full time
Strategic Client Coverage Senior Associate London Management services Experienced We currently have an opening within our Client and Market Development Team The Strategic Client Coverage Senior Associate will be responsible for coordinating client engagement and ensuring an exceptional client experience for a designated portfolio of strategic clients, prospects, and other key accounts, primarily across North America (USA and Canada). This role involves direct interaction with clients and requires a proactive, strategic thinker capable of collaborating across business units and senior leadership to drive client strategy, deepen relationships, and deliver value-added insights and initiatives. As a client-facing position, it demands strong relationship-building skills, commercial awareness, and the ability to work across internal teams to enhance client strategy, engagement, and growth. The Senior Associate will lead and coordinate engagement for strategic clients and prospects, tailoring their approach based on client priorities and opportunities. They will act as the central point of contact for executing client strategy across business units, ensuring effective communication and timely responses to client enquiries. Responsibilities include creating and maintaining stewardship reports, action trackers, dashboard insights, and enquiry trackers to guarantee visibility and accountability across teams. The role also involves monitoring progress against strategic objectives, sharing relevant data and insights to align with client goals, and collaborating with marketing to deliver customised content and campaigns. The Senior Associate will partner with Product Heads and Business Unit Leaders to ensure consistent and high-quality engagement across the organisation. They will also optimise internal coordination tools, such as Teams channels, SharePoint, meetings, and CRM systems, to deliver a unified client experience. Success stories and client wins will be tracked and shared across the business to encourage best practices and identify cross-selling opportunities. Additionally, the role includes maintaining and evolving marketing and territorial playbooks, ensuring contact data and market insights remain current and actionable. Mapping client offices and regional contacts using Excel or other tools will support targeted engagement strategies. Relationship-building is a key aspect of the role, requiring the Senior Associate to establish and maintain strong connections with client stakeholders at various levels. They will represent Miller at client meetings, industry events, and strategic forums, actively promoting the Miller brand and values to enhance the organisation's reputation in the market. Furthermore, the Senior Associate must fully adhere to Miller's policies, procedures, and systems, ensuring compliance with legal, financial crime-related legislation, and regulatory requirements. They will also need to comply with external rules and standards relevant to their role, including Lloyd's byelaws and FCA regulations. Miller is committed to providing equal opportunities to all applicants and to creating an inclusive working environment for all. Strategic Client Coverage Senior Associate "Ready to take the next step in your career? Join Miller and be part of a team where your expertise drives success. Apply today!
Group Senior Quality Assurance Manager - Management Services Experienced London Management services A new opportunity has arisen for a Group Senior Quality Assurance Manager, who will be responsible for overseeing and managing the quality assurance processes and team within Miller. This includes developing and implementing quality management strategies, ensuring compliance with regulations, and promoting continuous improvement initiatives. Role Responsibilities • Develop the Group's quality assurance framework, taking a risk-based approach. • Managing test planning, execution, and reporting to ensure that all aspects of the QA and PA process are followed. • Identifying areas for improvement in QA and PA processes, developing and implementing new strategies, and tracking the effectiveness of those changes. • Reviewing the quality and accuracy of the work produced by the broking teams via file reviews, focusing on minimising the E&O risk across the Group. • Work collaboratively with broking teams to address issues and monitor actions through to conclusion. • Review the quality and accuracy of the work produced by other members of the Quality Assurance and Process Assurance team, providing coaching and training where required. • Articulating performance trends via a suite of reports and make practical suggestions regarding corrective actions. Qualifications A degree or professional insurance qualification Knowledge Understanding of Process Improvement methodology. Strong analytical, problem-solving, and decisionmaking skills. Experience At least 7 years experience in a similar role with a proven experience of building a QA and PA framework. Applicants will also be considered from a claims ortechnical discipline such as wordings as long as they have at least 7 years of experience. On top of a competitive salary we offer a fantastic benefits package including: • 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%. • Private Medical Insurance • Medicare cash plan • Minimum of 25 days annual leave (with flexibility to buy more) • Life Assurance • Income Protection • Critical Illness cover • Enhanced Maternity, Paternity Adoption and Shared Parental Leave Miller is committed to providing equal opportunities to all applicants and to creating an inclusive working environment for all. Group Senior Quality Assurance Manager - Management Services Ready to take the next step in your career? Join Miller and be part of a team where your expertise drives success. Apply today Group Senior Quality Assurance Manager, Management Services
Aug 08, 2025
Full time
Group Senior Quality Assurance Manager - Management Services Experienced London Management services A new opportunity has arisen for a Group Senior Quality Assurance Manager, who will be responsible for overseeing and managing the quality assurance processes and team within Miller. This includes developing and implementing quality management strategies, ensuring compliance with regulations, and promoting continuous improvement initiatives. Role Responsibilities • Develop the Group's quality assurance framework, taking a risk-based approach. • Managing test planning, execution, and reporting to ensure that all aspects of the QA and PA process are followed. • Identifying areas for improvement in QA and PA processes, developing and implementing new strategies, and tracking the effectiveness of those changes. • Reviewing the quality and accuracy of the work produced by the broking teams via file reviews, focusing on minimising the E&O risk across the Group. • Work collaboratively with broking teams to address issues and monitor actions through to conclusion. • Review the quality and accuracy of the work produced by other members of the Quality Assurance and Process Assurance team, providing coaching and training where required. • Articulating performance trends via a suite of reports and make practical suggestions regarding corrective actions. Qualifications A degree or professional insurance qualification Knowledge Understanding of Process Improvement methodology. Strong analytical, problem-solving, and decisionmaking skills. Experience At least 7 years experience in a similar role with a proven experience of building a QA and PA framework. Applicants will also be considered from a claims ortechnical discipline such as wordings as long as they have at least 7 years of experience. On top of a competitive salary we offer a fantastic benefits package including: • 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%. • Private Medical Insurance • Medicare cash plan • Minimum of 25 days annual leave (with flexibility to buy more) • Life Assurance • Income Protection • Critical Illness cover • Enhanced Maternity, Paternity Adoption and Shared Parental Leave Miller is committed to providing equal opportunities to all applicants and to creating an inclusive working environment for all. Group Senior Quality Assurance Manager - Management Services Ready to take the next step in your career? Join Miller and be part of a team where your expertise drives success. Apply today Group Senior Quality Assurance Manager, Management Services
Group Quality and Process Assurance Specialist- Management Services Experienced London Management services A new opportunity has arisen for a Group quality and process Assurance specialist who's main role will be to support Miller by conducting testing, identifying issues, and recommending improvements. This role also involves documenting quality assurance activities, communicating findings to relevant parties, and potentially training others on quality processes. Role Responsibilities • Carry out an allocated number of file reviews per month to check the quality and accuracy of the work produced by the broking teams both in terms of technical coverage/client requirements and process adherence; • Analyse and summarise key findings and trends and work collaberatively to find solutions to any process gaps, training and or system issues; • Support any deep dive reviews and assurance activities for specific process and performance outcomes. • Drive and track identified actions through to successful delivery in collabration with the business. • Maintain and update regular reporting for the all relevant governance fourms. • Work with 2nd line and 3rd line colleagues to support strong working partnerships. • Attending meetings and providing updates/reports as required. Qualification • A degree or professional insurance qualification preferred. Knowledge • Understanding of Process Improvement methodology. • Strong analytical, problem-solving, and decisionmaking skills Experience • At least 5 years experience in a similar role. Applicants will also be considered from a claims or technical discipline such as wordings as long as they have at least 5 years of experience. On top of a competitive salary we offer a fantastic benefits package including: • 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%. • Private Medical Insurance • Medicare cash plan • Minimum of 25 days annual leave (with flexibility to buy more) • Life Assurance • Income Protection • Critical Illness cover • Enhanced Maternity, Paternity Adoption and Shared Parental Leave Miller is committed to providing equal opportunities to all applicants and to creating an inclusive working environment for all. Group Quality and Process Assurance Specialist- Management Services Ready to take the next step in your career? Join Miller and be part of a team where your expertise drives success. Apply today Group Quality and Process Assurance Specialist - Management Services
Jul 11, 2025
Full time
Group Quality and Process Assurance Specialist- Management Services Experienced London Management services A new opportunity has arisen for a Group quality and process Assurance specialist who's main role will be to support Miller by conducting testing, identifying issues, and recommending improvements. This role also involves documenting quality assurance activities, communicating findings to relevant parties, and potentially training others on quality processes. Role Responsibilities • Carry out an allocated number of file reviews per month to check the quality and accuracy of the work produced by the broking teams both in terms of technical coverage/client requirements and process adherence; • Analyse and summarise key findings and trends and work collaberatively to find solutions to any process gaps, training and or system issues; • Support any deep dive reviews and assurance activities for specific process and performance outcomes. • Drive and track identified actions through to successful delivery in collabration with the business. • Maintain and update regular reporting for the all relevant governance fourms. • Work with 2nd line and 3rd line colleagues to support strong working partnerships. • Attending meetings and providing updates/reports as required. Qualification • A degree or professional insurance qualification preferred. Knowledge • Understanding of Process Improvement methodology. • Strong analytical, problem-solving, and decisionmaking skills Experience • At least 5 years experience in a similar role. Applicants will also be considered from a claims or technical discipline such as wordings as long as they have at least 5 years of experience. On top of a competitive salary we offer a fantastic benefits package including: • 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%. • Private Medical Insurance • Medicare cash plan • Minimum of 25 days annual leave (with flexibility to buy more) • Life Assurance • Income Protection • Critical Illness cover • Enhanced Maternity, Paternity Adoption and Shared Parental Leave Miller is committed to providing equal opportunities to all applicants and to creating an inclusive working environment for all. Group Quality and Process Assurance Specialist- Management Services Ready to take the next step in your career? Join Miller and be part of a team where your expertise drives success. Apply today Group Quality and Process Assurance Specialist - Management Services