Liquid

Lead the Future. Choose Housing. Leadership & Management Skills Trainer Hybrid role We are recruiting on behalf of a social housing organisation that believes learning changes lives. They are seeking a passionate Leadership & Management Skills Trainer to inspire future leaders and create meaningful social impact. If you want your work to genuinely matter, this is an opportunity to do exactly that. The Role This is a fantastic opportunity to join a forward thinking housing organisation in a key learning and development role. You will: Deliver Leadership and Management training up to Level 7 Lead apprenticeship programmes and structured leadership development pathways Design engaging, inclusive learning experiences across classroom, online and workplace settings Support learners throughout their journey, from tutorials through to End Point Assessment Work collaboratively with internal stakeholders to drive engagement, retention and achievement Why This Role Matters Housing is more than a sector. It is a mission. By developing strong, values led leaders, this organisation helps create safe homes, resilient communities and better outcomes for thousands of people. Your work will directly contribute to that impact. About You The successful candidate will bring: Strong experience in Leadership and Management development A recognised teaching qualification such as DTLLS or equivalent, or a willingness to work towards one Experience delivering apprenticeship standards and working within OFSTED frameworks Excellent communication and organisational skills A learner focused approach and genuine passion for development Values This organisation is values led and committed to how things are done as much as what is achieved. They: Act with kindness, empathy and respect Do the right thing, guided by integrity Encourage curiosity and innovation Value diversity and different perspectives Keep their promises Work collaboratively, even in challenging situations What s On Offer 30 days annual leave plus bank holidays Pension contribution of up to 10 percent Two paid volunteering days each year Flexible benefits and employee discounts Life assurance at four times salary A supportive, inclusive and forward thinking working environment Recruitment Process This organisation is committed to a fair, inclusive and transparent recruitment process. Applications will be reviewed after the closing date Candidates will be informed by 19 December if they are progressing One stage selection process consisting of an in person interview and micro teaching task Interviews to be held at the Waterloo office on 8 January 2026 Important Information An enhanced DBS check is required Ability to work from the Waterloo office two or more days per week is essential Right to work in the UK is required. Visa sponsorship is not available The advert may close early if a high volume of suitable applications is received Ready to Apply? If you are a proactive, learner focused Leadership & Management professional with experience in delivering high quality training and apprenticeships, we would love to hear from you.

Customer Operations Programme Manager Rate: 38.15 per hour (Umbrella) Location: London, hybrid working (3 days per week in the office) Contract: Temporary About the role We are recruiting a Customer Operations Programme Manager to support service improvement and operational delivery within a large, complex organisation operating in home ownership and development. This role focuses on how customers experience services from end to end , and how those services can be improved, tracked, and delivered consistently. It is not a housing management role and does not involve tenancy, neighbourhood, or casework responsibilities. You will act as a central point of coordination across multiple programmes and workstreams, ensuring delivery remains structured, visible, and aligned to customer and organisational priorities. Key responsibilities Lead the planning, coordination, and tracking of multiple customer operations programmes and workstreams Review and improve customer journeys, identifying opportunities to enhance service quality and efficiency Maintain programme plans, governance frameworks, and delivery reporting Produce clear, structured reports and presentations for senior leadership and boards Work closely with stakeholders across operational, customer, and corporate functions Identify and manage risks, dependencies, and delivery challenges Support consistent, customer focused ways of working across teams Skills and experience Proven experience in programme management, service improvement, or business analysis within a customer focused organisation Strong understanding of customer experience, operational delivery, and change environments Experience managing multiple initiatives in parallel Confident producing senior level reports, dashboards, and presentations Advanced Excel and PowerPoint skills Strong communication skills with the ability to engage and influence stakeholders Experience within housing, home ownership, development, or large corporate customer environments is beneficial but not essential. Candidates from outside the social housing sector are encouraged to apply.