Medica Group

Head of Acute Operations Salary: Up to £80,000 p/a dependent on experience Plus access to annual bonus Hours: Rota pattern - 3/4 Night shifts per week will be required. Job role This is an exciting time to join the UK's largest private healthcare telemedicine company based in Hastings, East Sussex, who are expanding their Operations team due to organic growth. Joining a dynamic team focusing on the end to end operational performance of Medica's Acute Teleradiology service. This role oversees the full operational lifecycle from first point of contact in the Acute Contact Centre through to case allocation and workflow optimisation to ensure delivery of a safe, responsive, and high quality service to clients and patients. We are looking for an experienced operational leader to oversee the full Acute service pathway, ensuring safe, efficient, and high quality delivery across our 24/7 model. You will manage real time performance, optimise workflows, and lead resource planning to meet fluctuating demand. With responsibility for multi disciplinary teams, you will drive a culture of accountability, continuous improvement, and strong service performance. You will oversee recruitment, training, incident management, and compliance with CQC, ISO, and internal standards, acting as the key escalation point for customers and internal stakeholders. The role also includes managing the operational budget, supporting commercial activities, leading service transformation projects, and using operational analytics to forecast trends, improve processes, and maintain data quality. Who we are Medica is the UK's leading telemedicine provider, supporting over 50% of NHS trusts with specialist reporting services across the globe. With over 240 head office staff and continued growth, now is a great time to become part of our journey. We welcome applications from all backgrounds and communities to help us build inclusive teams and a diverse workforce. We offer flexible working arrangements to support work life balance and encourage everyone to be themselves at work. Requirements Proven ability to lead a 24/7 contact centre or similar operations in a high demand environment. Experience creating and executing operational strategies that support service growth and rapid turnaround times. Ability to design and optimize workflows for distributed clinical teams (radiologists, reporting coordinators, operational controllers). Capacity planning, demand forecasting, and resource optimisation. Ability to manage KPIs such as report turnaround times, SLA performance, radiologist utilisation, and case prioritisation. Strong incident response skills for acute operational issues. Experience with continuous improvement methodologies (Lean, Six Sigma, Kaizen). Competence in analysing operational data to drive decisions. Skilled in handling escalations, service reviews, and contract performance updates. Experience leading diverse, multidisciplinary, remote and on site teams. Strong coaching, mentoring, and performance management skills. Core benefits for you Flexible and hybrid working ️ A company culture that promotes work life balance Commitment from employers to continued learning and development Access to Employee Assistance Programme Annual bonus Enhanced holiday allowance + bank holidays ️ Group life assurance Pension Social events Sick pay Cycle to work scheme Access to free and regular personal development & wellbeing events We request all applicants to complete a confidential equalities monitoring form. The data collected will help us identify recruitment trends and address any concerns. More information about Medica and the work we do can be found here - We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.

A leading telemedicine company in the UK is looking for an experienced Head of Acute Operations to lead their expanding operations team. The ideal candidate will oversee the operational performance of the Acute Teleradiology service, ensuring quality service delivery across a 24/7 model. You will manage multi-disciplinary teams, optimize workflows, and lead service transformation initiatives. A competitive salary of up to £80,000 and excellent core benefits, including flexible working, are offered.

Overview Exciting Opportunities for Radiologists - Join Medica's Global Teleradiology Team! Are you a radiologist looking to make a significant impact on patient care for the NHS? Medica, a leading teleradiology company, is thrilled to announce multiple opportunities for passionate radiologists to join our dynamic team on either a freelance or permanent employed basis. Be part of a global network that values flexibility, career development, and clinical excellence. Position 1: Freelance Radiologist - UK & Overseas - Teleradiology Transform your radiology career by supporting UK patients from around the world! With Direct RIS access to the NHS, enjoy uncapped earning potential, personalised work lists, and accessible ad-hoc sessions. Medica, an industry leader serving over 50% of the NHS, offers a flexible work environment, career development, and the chance to maximize your reporting experience. Position 1: Requirements GMC Specialist Register for Clinical Radiology Held the position of Consultant for more than 2 years Fellow of the Royal College of Radiologists or equivalent overseas body Position 2: Employed Teleradiologist Experience the full teleradiology package with Medica, the UK's largest teleradiology company. As an employed teleradiologist, report a balance of Elective and/or NightHawk scans from the comfort of your home. Benefit from direct RIS access, monthly feedback, and an annual appraisal for GMC revalidation obligations. Position 2: Benefits Truly flexible working Direct client RIS access with full prior scans and reports Work from the comfort of your home Personal workstation provided Routine commitment with a focus on your preferences Rapid Access support Appraisals and Revalidation Expert training team and comprehensive digital training suite 24/7/365 technical support Internal Medica Newsletter and event discounts Market leading remuneration and benefits package. Position 1 and Position 2: Ready to apply Ready to shape your teleradiology journey? Contact our recruitment team at . We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.