Mulberry

Established in Somerset in 1971, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a contemporary take on British heritage and a focus on responsible craft, our ambition is to create progressive luxury. Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet.If these are values you share, we would love you to join our team. SCOPE OF ROLE: Be part of a central team delivering a professional, seamless and proactive service to Mulberry clients requiring information or assistance across a variety of topics and platforms. Resolve any issues to the satisfaction of all parties, reflecting the Mulberry values and integrity of the brand. DUTIES & RESPONSIBILITIES: -Create a welcoming experience for all clients using the Mulberry brand values. -Take ownership and responsibility for all client contact ensuring a swift response/ resolution. -Respond to incoming correspondence in accordance with agreed procedures and standards across email, telephone, live chat and our social channels. -Be proactive within the team and recognise workload priorities. -Undertake ad hoc administrative duties as requested. -Show a willingness to complete tasks within a given time scale. -Adhere to deadlines. -Keep up to date with current Mulberry media/press happenings. -Be aware of latest trends and movements within the fashion industry. TEAM: Work collaboratively with all key stakeholders Participate in team meetings CULTURE: Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit. Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues. Act as an ambassador for Mulberry and communicate positively about the brand. SUSTAINABILITY: As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Support the businesses 'Five C's' strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promote a greener, more sustainable future. Support to foster an environment where diversity is embraced and all individuals feel valued, respected and included. Promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities. SKILLS AND KNOWLEDGE REQUIRED: Must be self-disciplined with excellent organisational and prioritisation skills for ultimate efficiency combined with resilience and flexibility to stay calm and work under pressure in order to deliver excellent customer service Excellent communication skills, written and verbal Computer literate with excellent knowledge of MS Office A strong understanding of Social Media Platforms Works cooperatively and effectively with others in a team to achieve shared objectives Reliable, punctual, adaptable and quick thinking Ability to multitask Displays strong interpersonal effectiveness Can identify and understand individual client needs, wants and expectations Customer services experience is essential Supporting innovation and propose creative solutions Experience in a luxury retail sales environment is advantageous This role is for 37.5 hours per week across a rota of 5 days a week What we can do for you: - Product allowance - Additional Day Off for your Birthday! - An enviable staff discount and exclusive access to staff sales - Pension Contributions & Life Assurance - Onsite gym (London office) -Fresh fruit everyday - Training and development opportunities- including full access to LinkedIn Learning - x2 paid volunteering days per year - Access to - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role.If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at .

Established in Somerset in 1971, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a contemporary take on British heritage and a focus on responsible craft, our ambition is to create progressive luxury. Sustainability has been part of the Mulberry ethos since the brand's inception. In recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team. As a Store Leader at Mulberry, you will lead your store and your team to succeed. To do this you must be passionate about people, determined to deliver an extraordinary customer experience, and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor to Mulberry. What we need from you: You will develop the best team: You will create a high performing team where diversity is embraced and every person is valued and feels a sense of belonging. You will encourage discussions and invite ideas and different perspectives in order to drive creativity and collaboration. You will create a culture that embraces feedback; give praise, share successes, coach and challenge. You will always be Customer focused: You will nurture a welcoming and fun environment for your customers and team. You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also. You will develop and maintain key customer relationships using in store CRM tools to support you and your team. You will be commercially driven: You will continually demonstrate a commitment to driving your business. You will collaborate and build key relationships to accelerate store growth. You will demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities. You will lead and deliver operational excellence showing respect and consideration for people, product and your environment. You will be environmentally conscious: As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Supporting the businesses 'Five C's' strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promoting a greener, more sustainable future. You will promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities. We will need you to be: Inspiring Engaging Agile Perceptive An experienced Leader (preferably within luxury fashion but not essential) In love with fashion! What we can do for you: Competitive basic salary Bonus Product allowance An enviable staff discount and exclusive access to staff sales Extra day off for your birthday Pension Contributions & Life Assurance Training and development opportunities - including full access to LinkedIn Learning x2 paid volunteering days per year Access to - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at .