Lululemon Athletica

Business Unit: Store Support Centre (SSC) Time Type: Full-time Description & Requirements who we are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. That includes creating an equitable, inclusive and growth-focused environment for our people. about this team Reporting into the Sr Manager, Omni you are part of the digital team which focuses on delivering elevated digital experiences to our guest online and instore. about this role Through your leadership and in close partnership with your cross functional partners you will champion a clear vision and lead the Omni Inventory and Fulfilment experience's function focusing on 2 key pillars: Inventory optimization: increasing the inventory availability and visibility across channels Fulfilment experiences: creating choice and convenience for guests' delivery experiences what you will do Create and champion the EMEA omni fulfilment experiences vision in partnerships with teams regionally and globally in alignment with enterprise and regional priorities. Set a clear strategy to advance capabilities within Inventory & Fulfilment, based on best in class experiences from competitors, new emerging technologies, guest data & feedback. In partnership with FP&A own cost & profit forecasting, tracking and identify optimisations through detailed scenario modelling based on digital KPI and operational impacts. Monitor and optimize all fulfilment and inventory experiences and operations from sourcing logic to last mile experience. Set and direct actions from all critical operational KPI's within inventory and fulfilment. Manage all senior stakeholder communication around inventory & fulfilment programs, declared revenue and cost savings, identify risks and update on future opportunities to senior leaders on a regular basis. Lead bringing to market, operationalize, monitor and optimize new Inventory & Fulfilment programs across the EMEA region (e.g. multi-node, inventory intelligence, SFS, STS, BOPIS, new carriers, net new delivery experiences). Build out robust business cases with clear revenue and profit implications of all net new fulfilment and inventory experiences. Input into strategic planning process to gain investment for priority initiatives. Own scenario modelling and create a configurable toolset to delivery on the KPI, revenue and cost optimisations across all delivery experience. Set new charged for delivery experiences and optimise those for conversion and cost. Partner with loyalty teams to understand opportunities within our loyalty guest segments for inventory & fulfilment experiences. Bridge the gap between regional business and central product and technology groups to ensure successful delivery of new fulfilment and inventory-oriented capabilities. Partner with global INTL Digital and Omnichannel teams to define future strategic initiatives roadmap and priorities across all Fulfilment & Inventory intiatives. Input into prioritisation, manage requirements and make critical decisions on scope and operational roll out plans. Identify operational constraints and capability maturity required for all initiatives and ensure regional teams are setup for growth and initiative launches and scale. Lead team to deliver product marketing (training, onboarding, ongoing communication) for existing and future fulfilment programs Regional/local market insights gathering to inform future strategies and enhancement for global and local capabilities. Lead and develop a team of high performing individuals delivering into your team mandate. Activate talent through our leadership frameworks. Identify and lead with priorities, highlight future resource planning and constraints and input into Snr. Manager on team evolution. Set clear accountabilities, OKR's, strategic progress tracking to lead mandate through team Qualifications A personally responsible self-starter with an entrepreneurial mindset. Ability to understand and solve complex problems. Passion for omni, omni technology and guest experience. years+ work experience and previous managerial experience in retail or digital environment. Well organized with an ability to manage multiple priorities. Vertical retail and/or project management skills. Comfortable coordinating, influencing and presenting to multiple cross-functional stakeholders, often across different hierarchical levels within the organization. Must haves Uniquely you-we value difference and want you to as well. Enjoys working cross-functionally in a fast-paced environment. Possesses an entrepreneurial spirit and continuously innovates to achieve great results. Pioneering self-starter, motivated by doing things differently and successful in an innovative, goals-oriented environment. An inclusive mindset, listening intently and communicating with honesty and empathy. Experience in enrolling, inspiring, influencing and bringing out the best in others. Has fun while delivering great results. Your role is classified as Hybrid under our global SSC Hybrid Workplace Policy. This role is classified as Hybrid under our SSC Workplace Policy: In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week. Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective. lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us . In your email, please include the position title, the location of the position and the nature of your request.

Assistant Manager Regent Street, London Flagship lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. Job Summary The Assistant Store Manager role is an essential part of the store leadership team, impacting team member and guest experience every day. Assistant Store Managers are responsible for leading and coaching team members, holding the team accountable to results, and ensuring an outstanding guest experience in the store. Assistant Store Managers also are responsible for accomplishing administrative and operations focused activities, including floor management and scheduling. Key Responsibilities of the Job Leadership and People Management Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests. Support Store Manager in building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations. Support ongoing learning and development of team members (i.e., Educators and Key Leaders) consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns. Support the store's recruiting and hiring process, onboarding training, and overall performance management activities. Engage in career discussions to support and reinforce team understanding of how working at lululemon will contribute to their career and personal growth. Provide team member recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth. Collaborate with Store Manager to plan and prepare team member schedule according to labour requirements, availability, and budget considerations. Working with Others Establish supportive and productive relationships with all team members, focusing on personal and professional development. Collaborate with team members to ensure an optimal guest experience that values guests' time and support store operations. Guest Experience Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs (e.g., buy online pickup in store, phone sales, and ship from store options). Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests. Resolve guest feedback and address emergent issues, including guest escalations and emergency requests, helping to "make it right" for guests. Operations Implement the Store Manager's vision for the store and cascade to team members. Partner with Store Manager to review business data and metrics (e.g., profit and loss P&L statement) to inform planning processes (e.g., quarterly business review and sales planning). Partner with Store Manager to manage store's budget, labor hours, expenses, and P&L statement. Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations. Open and close the store in accordance with the opening and closing checklists. Understand and adhere to people safety policies and procedures to maintain a safe work environment. Perform work in accordance with applicable policies, procedures, and laws or regulations. Budget Responsibility Accountable for delegated aspects of controllable budget or labour hours People Management Team lead role indirectly responsible for subset of store employees during shift or as delegated by Store Manager Key Skills & Core Values You Bring Inclusion & Diversity : Creates/supports an inclusive environment that values/celebrates differences Integrity/Honesty : Behaves in an honest, fair, and ethical manner Leadership : Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work Collaboration and Teamwork : Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives Adaptability/Agility: T olerates uncertainty and ambiguity and can change priorities in a fast-paced environment Decision Making : Uses logic and reasoning to evaluate alternatives and make effective, timely decisions Strategic Thinking : Sets strategies that are aligned to vision and values of the company to achieve goals/vision/further the mission; considers the 'big picture' implications of decisions Resilience : Remains persistent; recovers quickly from setbacks Job Requirements Must be legally authorized to work in the country in which the store is located Must be 18 years of age or older Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only) Must have the ability to travel to assigned store Availability Willing to work a flexible schedule including evenings, weekends, and holidays Other Willingness Requirements Willing to work as part of a team and also complete work independently Willing to move through a store for most of a shift to help guests and accomplish work Willing to move boxes weighing up to 30 lbs (13.6 kg) Willing to work in an environment with bright lights and loud music Willing to work as part of a team and also complete work independently Willing to move through a store for most of a shift to help guests and accomplish work Willing to move boxes weighing up to 30 lbs (13.6 kg) Willing to work in an environment with bright lights and loud music Experience Work experience in leadership or people management Job Assets (i.e., nice to have; not required) Education: High school diploma, GED, or equivalent Education: Bachelor's degree or equivalent Experience: 1 year retail or sales specific management experience In keeping with our mission, please connect with us at if you have questions about how your unique abilities may translate to the requirements for this role, with or without a reasonable accommodation. In your email, please include the position title, the location of the position and the nature of your question or request. Beyond The Paycheck (Benefits & Perks) At lululemon, we care for and invest in the whole person - body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer extended health plans, paid time off, savings plans, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs. Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice. Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective. lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us . In your email, please include the position title, the location of the position and the nature of your request.

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. Job Summary : The Key Leader role is an essential part of the store leadership team, impacting salesfloor team members and guest (i.e., customer) experience every day. Key Leaders are responsible for leading by example and providing support to Educators, facilitating an outstanding guest experience in the store, and overseeing all operations of the retail floor. Key Leaders leverage key performance indicators and metrics to prioritize responsibilities while adapting to day-to-day business adjustments and challenges. Key Responsibilities of the Job Leadership and People Management Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns. Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth. Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels. Guest (i.e., Customer) Experience Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations. Support team members (e.g., leading by example or coaching) with ensuring a great guest experience that values guests' time, including assessing guest needs, providing technical product education, and supporting in-store transactions and omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options). Interact with and assess guests' unique needs to provide customized, effective purchase and return solutions and support. Provide technical product education by articulating the value and benefit of the product. Resolve guest feedback and address guest concerns or escalations to make it "right" for guests. Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests. Working with Others Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests. Establish supportive and productive relationships with all team members. Collaborate with team members to ensure optimal guest experience and support store operations. Operations Review business data and metrics to evaluate progress toward goals and determine if adjustments are warranted. Open and close the store in accordance with the opening and closing checklists. Manage product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards. Assign Educators cleaning tasks as needed throughout the shift to maintain the luxury environment of the store. Ensure team uses in-store technology to support store operations and provide positive guest experiences. Understand and adhere to people safety policies and procedures to maintain a safe work environment. Perform work in accordance with applicable policies, procedures, and laws or regulations. Budget Responsibility Not Applicable People Management Team lead role indirectly responsible for subset of store employees on the floor or as delegated by Store Manager Key Skills & Core Values You Bring Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences Integrity/Honesty : Behaves in an honest, fair, and ethical manner Guest Experience : Enjoys working and connecting with, understanding, and helping guests Collaboration and Teamwork : Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work Candid Communication : Is willing to openly/constructively share concerns (i.e., straight talk) Decision Making : Uses logic and reasoning to evaluate alternatives and make effective, timely decisions Job Requirements Must be legally authorized to work in the country in which the store is located Must be 18 years of age or older Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only) Must have the ability to travel to assigned store with own transportation methods Availability Willing to work a flexible schedule including evenings, weekends, and holidays Other Willingness Requirements Willing to work as part of a team and also complete work independently Willing to move through a store for most of a shift to help guests and accomplish work Willing to move boxes weighing up to 30 lbs (13.6 kg) Willing to work in an environment with bright lights and loud music Experience Job Assets (i.e., nice to have; not required) Education: High school diploma, GED, or equivalent Education: Bachelor's degree or equivalent Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary) In keeping with our mission, please connect with us at if you have questions about how your unique abilities may translate to the requirements for this role, with or without a reasonable accommodation. In your email, please include the position title, the location of the position and the nature of your question or request. Beyond The Paycheck (Benefits & Perks) At lululemon, we care for and invest in the whole person - body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer extended health plans, paid time off, savings plans, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs. Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice. Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective. lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at . In your email, please include the position title, the location of the position and the nature of your request.

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. Job Summary : The Key Leader role is an essential part of the store leadership team, impacting salesfloor team members and guest (i.e., customer) experience every day. Key Leaders are responsible for leading by example and providing support to Educators, facilitating an outstanding guest experience in the store, and overseeing all operations of the retail floor. Key Leaders leverage key performance indicators and metrics to prioritize responsibilities while adapting to day-to-day business adjustments and challenges. Key Responsibilities of the Job Leadership and People Management Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns. Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth. Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels. Guest (i.e., Customer) Experience Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations. Support team members (e.g., leading by example or coaching) with ensuring a great guest experience that values guests' time, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options). Interact with and assess guests' unique needs to provide customized, effective purchase and return solutions and support. Provide technical product education by articulating the value and benefit of the product. Resolve guest feedback and address guest concerns or escalations to make it "right" for guests. Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests. Working with Others Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests. Establish supportive and productive relationships with all team members. Collaborate with team members to ensure optimal guest experience and support store operations. Operations Review business data and metrics to evaluate progress toward goals and determine if adjustments are warranted. Open and close the store in accordance with the opening and closing checklists. Manage product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards. Assign Educators cleaning tasks as needed throughout the shift to maintain the luxury environment of the store. Ensure team uses in-store technology to support store operations and provide positive guest experiences. Understand and adhere to people safety policies and procedures to maintain a safe work environment. Perform work in accordance with applicable policies, procedures, and laws or regulations. People Management Team lead role indirectly responsible for subset of store employees on the floor or as delegated by Store Manager. Key Skills & Core Values You Bring Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences. Integrity/Honesty: Behaves in an honest, fair, and ethical manner. Guest Experience: Enjoys working and connecting with, understanding, and helping guests. Collaboration and Teamwork: Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives. Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work. Candid Communication: Is willing to openly/constructively share concerns (i.e., straight talk). Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions. Job Requirements Must be legally authorized to work in the country in which the store is located. Must be 18 years of age or older. Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only). Must have the ability to travel to assigned store with own transportation methods. Availability Willing to work a flexible schedule including evenings, weekends, and holidays. Other Willingness Requirements Willing to work as part of a team and also complete work independently. Willing to move through a store for most of a shift to help guests and accomplish work. Willing to move boxes weighing up to 30 lbs (13.6 kg). Willing to work in an environment with bright lights and loud music. Experience Job Assets (i.e., nice to have; not required) Education: High school diploma, GED, or equivalent. Education: Bachelor's degree or equivalent. Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary). In keeping with our mission, please connect with us at if you have questions about how your unique abilities may translate to the requirements for this role, with or without a reasonable accommodation. In your email, please include the position title, the location of the position and the nature of your question or request. Beyond The Paycheck (Benefits & Perks) At lululemon, we care for and invest in the whole person - body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer extended health plans, paid time off, savings plans, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs. Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice. Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective. lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at . In your email, please include the position title, the location of the position and the nature of your request.