Money Expert

Junior Data Analyst Money Expert Chester Full-Time, Permanent £30,000 per annum Hybrid Working This is a fully remote role, offering the flexibility to work from home full-time. Applicants must have a suitable home working setup and the ability to work independently in a fast-paced environment. Please note: very occasional travel to the Chester office may be required (a few times per year) for team meetings, training, or business needs. Any travel expenses will be covered, and employees will be given advance notice and consulted beforehand. About Money Expert Money Expert is one of the UK's leading independent comparison platforms, helping consumers make smarter decisions across energy, insurance, credit, and more. Our contact centre is central to how we deliver value and this role sits right at the heart of it. You'll join a fast-moving, collaborative operations team where your analysis shapes real outcomes: campaign performance, agent productivity, compliance, and customer experience. The Role Reporting to the Dialler Manager, you'll optimise inbound and outbound campaign performance, own data reporting, and use insights to drive continuous improvement across productivity, contact rates, and compliance. Key responsibilities: Manage and optimise dialler configurations pacing, retry logic, call outcomes, and AMD settings Build and maintain outbound campaigns accurately and on schedule Monitor and report on key metrics: contact rate, conversion rate, abandon rate, and agent occupancy Deliver clear performance analysis and actionable recommendations to operations and leadership Ensure full compliance with regulatory and internal standards Maintain system stability and respond quickly to performance issues or downtime Identify opportunities for automation and process improvement Work closely with Team Managers, Operations Managers, and Contact Centre leadership Who We're Looking For Ideally, we are looking for candidates with dialler experience. However, we are hiring for analytical ability and mindset, and you may come from one of several backgrounds all are welcome: Direct experience in dialler management, campaign configuration, or contact centre analytics Workforce Management (WFM) or contact centre reporting / MI analyst backgrounds Data or operational analysts from financial services, utilities, insurance, or telecoms Contact centre team leaders or ops coordinators ready to step into a specialist analyst role No direct dialler experience? That's okay. If you're analytically strong and understand contact centre operations, the dialler-specific knowledge is something we can develop together. Skills & Experience Strong analytical ability confident in reading performance data and translating it into clear recommendations Understanding of contact centre operations, outbound KPIs, and campaign mechanics Experience with dialler platforms or workforce management/reporting / MI tools A proactive, problem-solving mindset with a drive to improve processes Attention to detail and a compliance-conscious approach Good communication skills you'll present findings to ops managers and senior leaders Comfortable with Excel or similar tools; SQL or BI experience is a bonus What You'll Get 28 days holiday (including bank holidays), plus an extra day per year of service Christmas and New Year shutdown Company pension Clear career progression pathway Ongoing training and development support Wellness and Wellbeing programme MEX Rewards employee benefits platform On-site parking To apply, submit your CV and a short note about your background. We respond to every application.

Money Expert Sales Team Manager (Broadband) Location: Chester Job Type: Full-Time Salary: £30,000 + OTE Bonus of £13,500 £15,000 per year Money Expert is an independent comparison business looking for an experienced Sales Team Manager to lead our Broadband Sales Team. Reporting to the Head of Sales , you'll be responsible for driving sales performance, developing your team, and delivering exceptional customer outcomes while maintaining high standards of compliance and engagement. Why Join Us? Join a fast-paced, results-driven environment where your leadership will directly impact team success and business growth. You'll have the opportunity to coach and develop high-performing sales advisors while helping shape the future of our broadband operation. The Role You'll lead and motivate a team of broadband sales agents to achieve and exceed performance targets. You'll monitor KPIs, provide regular coaching and feedback, manage performance, and work closely with senior management to implement strategies that improve productivity, conversion rates, and customer experience. We're looking for a proactive and inspiring leader with proven experience managing a broadband sales team preferably within a contact centre environment. Key Responsibilities Lead, coach, and motivate a team of Broadband Sales Advisors to achieve sales targets and KPIs. Monitor individual and team performance through regular reporting and performance reviews. Deliver effective coaching, feedback, and development plans to improve performance and engagement. Ensure all sales activities are compliant with company policies and regulatory requirements. Manage attendance, conduct, and performance issues in line with company procedures. Analyse sales data and identify opportunities to improve conversion rates and productivity. Work closely with senior management to drive continuous improvement initiatives. Support training of new team members. Foster a positive, high-performance culture focused on delivering excellent customer outcomes. Skills & Experience Essential: Previous experience managing a Broadband Sales Team within a contact centre environment. Proven ability to lead, motivate, and develop high-performing sales advisors. Strong understanding of sales KPIs, performance management, and coaching techniques. Excellent communication and leadership skills. Analytical mindset with the ability to interpret data and implement performance improvements. Ability to manage multiple priorities in a fast-paced environment. Strong organisational skills and a proactive approach to problem-solving. What We Offer Competitive salary 28 days holiday (including bank holidays), plus an extra day per year of service Career progression opportunities Ongoing training and support Company pension Wellness & Wellbeing programme MEX Rewards Christmas and New Year shutdown On-site parking Equal Opportunities Money Expert is committed to creating an inclusive workplace and welcomes applications from all backgrounds. Ready to Join Us? If you're an experienced Broadband Sales Team Manager looking for your next challenge and want to join a growing, ambitious business, click Apply Now.

Marketing Manager Godalming, Surrey Remote / Hybrid working available Full Time 12 months FTC Starting Early/Mid July 2026 £38,500pa + bonus OTE £3,000 Money Expert is looking for an experienced and driven Marketing Manager to join us on a 12-month FTC, covering maternity leave, within a fast-paced and collaborative environment click apply for full job details

Marketing Executive Godalming, Surrey Hybrid / Remote working available Full Time £35,000 per annum Are you searching for your second or third job in the marketing industry? Are you passionate about digital marketing? Are you after a role thats the perfect balance of creative and analytical? Are you a self-starter? This job may be for you click apply for full job details