We are searching for a Service Transition Analyst to join a team undergoing significant change with new technologies and opportunities for development. This role offers exposure to a variety of digital ticketing technologies, suppliers and customers, while following best practice processes that align with recognised IT industry frameworks. As a Service Transition Analyst, you will support the Transition team to ensure new and changed services are ready for operational use and can be supported effectively after go-live. Responsibilities - Contribute to detailed Transition plans with input from internal teams and external suppliers - Maintain and validate service acceptance criteria during readiness reviews - Support Early Life activities immediately after go-live - Report on Transition progress and readiness status - Help improve Transition processes and documentation - Act as a point of contact for Transition-related queries and risks - Strong knowledge of Microsoft Office applications - Familiarity with IT service management frameworks or service transition practices - Experience with digital ticketing or service delivery systems - Any relevant qualifications in ITIL or project/service management Be first to hear about new opportunities with job alerts direct to your inbox. Be first to hear about new opportunities with job alerts direct to your inbox.
Aug 20, 2025
Full time
We are searching for a Service Transition Analyst to join a team undergoing significant change with new technologies and opportunities for development. This role offers exposure to a variety of digital ticketing technologies, suppliers and customers, while following best practice processes that align with recognised IT industry frameworks. As a Service Transition Analyst, you will support the Transition team to ensure new and changed services are ready for operational use and can be supported effectively after go-live. Responsibilities - Contribute to detailed Transition plans with input from internal teams and external suppliers - Maintain and validate service acceptance criteria during readiness reviews - Support Early Life activities immediately after go-live - Report on Transition progress and readiness status - Help improve Transition processes and documentation - Act as a point of contact for Transition-related queries and risks - Strong knowledge of Microsoft Office applications - Familiarity with IT service management frameworks or service transition practices - Experience with digital ticketing or service delivery systems - Any relevant qualifications in ITIL or project/service management Be first to hear about new opportunities with job alerts direct to your inbox. Be first to hear about new opportunities with job alerts direct to your inbox.
We are searching for a Dynamics Support Analyst who will be crucial in supporting and maintaining core business applications. This role involves providing operational support for Dynamics 365 (CRM and Finance F&SCM), managing system upgrades, and working closely with users and suppliers to resolve issues and drive continuous improvement. Responsibilities Provide 1st and 2nd line support for Dynamics 365, escalating to 3rd parties where needed Manage support tickets, ensuring timely resolution and SLA compliance Perform data administration, reporting, and system security tasks Support upgrades, testing, and deployment of new features Proven experience in operational support for IT software, including 1st-3rd line support coordination Working knowledge of Microsoft Dynamics CRM and F&SCM Familiarity with SQL, databases, and the software development lifecycle Experience with business application upgrades and managing third-party issue resolution
Aug 20, 2025
Full time
We are searching for a Dynamics Support Analyst who will be crucial in supporting and maintaining core business applications. This role involves providing operational support for Dynamics 365 (CRM and Finance F&SCM), managing system upgrades, and working closely with users and suppliers to resolve issues and drive continuous improvement. Responsibilities Provide 1st and 2nd line support for Dynamics 365, escalating to 3rd parties where needed Manage support tickets, ensuring timely resolution and SLA compliance Perform data administration, reporting, and system security tasks Support upgrades, testing, and deployment of new features Proven experience in operational support for IT software, including 1st-3rd line support coordination Working knowledge of Microsoft Dynamics CRM and F&SCM Familiarity with SQL, databases, and the software development lifecycle Experience with business application upgrades and managing third-party issue resolution
We are searching for a Test Analyst who will be crucial in driving the successful testing and delivery of a Microsoft Dynamics CE implementation. This role involves owning the full testing lifecycle, from planning through to execution, as the client transitions from their legacy CRM system (Open Engage) to Microsoft Dynamics CE. Responsibilities - Own the overall test strategy and plan - Create and manage test scripts - Lead Functional Testing, E2E/SIT, and UAT - Manage and support a Test Analyst - Liaise with stakeholders in a politically sensitive environment - Oversee performance of the systems integrator - Communicate testing processes clearly to non-technical users - Strong CRM testing experience, ideally with Dynamics CE - Hands-on test planning and execution expertise - Excellent stakeholder management and communication skills - Experience with Agile delivery methods - Familiarity with integration/API testing and DevOps pipelines Be first to hear about new opportunities with job alerts direct to your inbox. Be first to hear about new opportunities with job alerts direct to your inbox.
Aug 19, 2025
Full time
We are searching for a Test Analyst who will be crucial in driving the successful testing and delivery of a Microsoft Dynamics CE implementation. This role involves owning the full testing lifecycle, from planning through to execution, as the client transitions from their legacy CRM system (Open Engage) to Microsoft Dynamics CE. Responsibilities - Own the overall test strategy and plan - Create and manage test scripts - Lead Functional Testing, E2E/SIT, and UAT - Manage and support a Test Analyst - Liaise with stakeholders in a politically sensitive environment - Oversee performance of the systems integrator - Communicate testing processes clearly to non-technical users - Strong CRM testing experience, ideally with Dynamics CE - Hands-on test planning and execution expertise - Excellent stakeholder management and communication skills - Experience with Agile delivery methods - Familiarity with integration/API testing and DevOps pipelines Be first to hear about new opportunities with job alerts direct to your inbox. Be first to hear about new opportunities with job alerts direct to your inbox.