ADP, Inc.
Salary Range: £33,000.00 To £37,000.00 Annually DEPARTMENT Technical Services REPORTS TO Lead Service Tech & Supervisor LOCATION Acton, UK Ambersphere Solutions, a division of ACT Entertainment, prides themselves on delivering the highest quality entertainment lighting products. This role as Service Technician III will contribute to the operational success of the company. SUMMARY This position is responsible for providing exceptional service and repair for the Ambersphere product lines while upholding quality standards. DUTIES AND RESPONSIBILITIES Provide service for assigned Ambersphere product lines. Diagnose and repair electronic equipment and mechanical components that are damaged, malfunctioning, or in need of replacement. Quality control for equipment that has been repaired or serviced. Provide basic customer support via CRM system. Prioritize equipment repairs, keeping customers & stakeholders informed on repair status. Maintain proper records related to labor performed and inventory management. Ensure a clean, organized, and safe work environment. Perform other related duties as assigned by management. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS Minimum 1 year of previous experience in live event production involving fixture or electronics installation, maintenance or repair, or minimum 6 months as Service Technician I at Ambersphere Solutions. Proficiency in computer software (Windows, Microsoft Office). Problem solving abilities, able to troubleshoot in order to diagnose and repair Proficiency with the use of diagnostic and repair tools such as multimeter, oscilloscope, DMX tester, soldering equipment. Attention to detail to ensure parts are installed correctly and maintained to high-quality standards. Ability to multi-task and work effectively in a team-oriented environment. Ability to read circuit diagrams. Ability to self-manage time and projects but also work well with a team. Strong communication skills, with the ability to interact professionally and courteously with customers and colleagues. Willingness to work flexible hours, including nights and/or weekends as needed. TRAVEL REQUIREMENTS Ability to travel up to 10%, as required by the role, dependent upon customer support and training needs. Must have or be able to obtain a valid passport and driver's license. PHYSICAL DEMANDS AND WORK ENVIRONMENT Occasionally required to stand. Occasionally required to walk. Continually required to utilize hand and finger dexterity. Occasionally required to climb, balance, bend, stoop, kneel or crawl. Occasionally works near moving mechanical parts. While performing the duties of this job, the noise level in the work environment is usually quiet. The employee must lift and/or move up to 50 pounds/25kg. COMPANY VALUES Deliver Legendary Service It's all about the experience. With every experience, do the little things, as well as the big things, that surprise people. Make every interaction stand out for its helpfulness. Create the "WOW" factor that turns customers into raving fans. This includes both internal and external customers. Do the Right Thing, always Demonstrate an unwavering commitment to doing the right thing in every action you take, and, in every decision, you make, especially when no one's looking. Always tell the truth, no matter the consequences. If you make a mistake, own up to it, apologize, and make it right. Practice Blameless Problem-Solving Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve ourselves and our processes so we don't make the same mistake twice. Get smarter with every mistake. Learn from every experience. Contribute to Profit We're in business delivering value for our customers while making money. We all play a role in building revenue that exceeds our expenses. Look for ways to increase our sales, develop new customers, and control our expenses. Honor Commitments Do what you say you're going to do, when you say you're going to do it. This includes being on time for all phone calls, appointments, and meetings. If a commitment can't be fulfilled, notify others early and agree on a new deliverable to be honored. Embrace Change and Growth What got us here is not the same as what will get us to the next level. Get outside your comfort zone, rather than stubbornly hanging on to old ways of doing things. Be excited by the possibilities that change, and growth bring. Be flexible. Be Positive You have the power to choose your attitude. Choose to be joyful, optimistic, and enthusiastic. See the good in others. Your attitude is contagious. Spread optimism and positive energy. Keep Things Fun While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens. Keep perspective. Don't take things personally or take yourself too seriously. Laugh every day. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Salary Range: £33,000.00 To £37,000.00 Annually DEPARTMENT Technical Services REPORTS TO Lead Service Tech & Supervisor LOCATION Acton, UK Ambersphere Solutions, a division of ACT Entertainment, prides themselves on delivering the highest quality entertainment lighting products. This role as Service Technician III will contribute to the operational success of the company. SUMMARY This position is responsible for providing exceptional service and repair for the Ambersphere product lines while upholding quality standards. DUTIES AND RESPONSIBILITIES Provide service for assigned Ambersphere product lines. Diagnose and repair electronic equipment and mechanical components that are damaged, malfunctioning, or in need of replacement. Quality control for equipment that has been repaired or serviced. Provide basic customer support via CRM system. Prioritize equipment repairs, keeping customers & stakeholders informed on repair status. Maintain proper records related to labor performed and inventory management. Ensure a clean, organized, and safe work environment. Perform other related duties as assigned by management. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS Minimum 1 year of previous experience in live event production involving fixture or electronics installation, maintenance or repair, or minimum 6 months as Service Technician I at Ambersphere Solutions. Proficiency in computer software (Windows, Microsoft Office). Problem solving abilities, able to troubleshoot in order to diagnose and repair Proficiency with the use of diagnostic and repair tools such as multimeter, oscilloscope, DMX tester, soldering equipment. Attention to detail to ensure parts are installed correctly and maintained to high-quality standards. Ability to multi-task and work effectively in a team-oriented environment. Ability to read circuit diagrams. Ability to self-manage time and projects but also work well with a team. Strong communication skills, with the ability to interact professionally and courteously with customers and colleagues. Willingness to work flexible hours, including nights and/or weekends as needed. TRAVEL REQUIREMENTS Ability to travel up to 10%, as required by the role, dependent upon customer support and training needs. Must have or be able to obtain a valid passport and driver's license. PHYSICAL DEMANDS AND WORK ENVIRONMENT Occasionally required to stand. Occasionally required to walk. Continually required to utilize hand and finger dexterity. Occasionally required to climb, balance, bend, stoop, kneel or crawl. Occasionally works near moving mechanical parts. While performing the duties of this job, the noise level in the work environment is usually quiet. The employee must lift and/or move up to 50 pounds/25kg. COMPANY VALUES Deliver Legendary Service It's all about the experience. With every experience, do the little things, as well as the big things, that surprise people. Make every interaction stand out for its helpfulness. Create the "WOW" factor that turns customers into raving fans. This includes both internal and external customers. Do the Right Thing, always Demonstrate an unwavering commitment to doing the right thing in every action you take, and, in every decision, you make, especially when no one's looking. Always tell the truth, no matter the consequences. If you make a mistake, own up to it, apologize, and make it right. Practice Blameless Problem-Solving Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve ourselves and our processes so we don't make the same mistake twice. Get smarter with every mistake. Learn from every experience. Contribute to Profit We're in business delivering value for our customers while making money. We all play a role in building revenue that exceeds our expenses. Look for ways to increase our sales, develop new customers, and control our expenses. Honor Commitments Do what you say you're going to do, when you say you're going to do it. This includes being on time for all phone calls, appointments, and meetings. If a commitment can't be fulfilled, notify others early and agree on a new deliverable to be honored. Embrace Change and Growth What got us here is not the same as what will get us to the next level. Get outside your comfort zone, rather than stubbornly hanging on to old ways of doing things. Be excited by the possibilities that change, and growth bring. Be flexible. Be Positive You have the power to choose your attitude. Choose to be joyful, optimistic, and enthusiastic. See the good in others. Your attitude is contagious. Spread optimism and positive energy. Keep Things Fun While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens. Keep perspective. Don't take things personally or take yourself too seriously. Laugh every day. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ADP, Inc.
Eddington, Berkshire
"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade - wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We're looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication. Key Responsibilities: Using your expertise in regional law and best practice you will be supporting, Employees, Managers and People Business Partners within their defined region(s). Duties include: Management, tracking and support on long-term absence cases. Management, tracking and resolution of employee relations issues, investigations, consultations, disciplinaries, grievances, conduct, competency, appeals, complaints and the like. Supporting the business with the successful integration of employees within newly acquired business. Advising other members of the People Team and the business on regional best practice and employment law. Creating, reviewing, assisting and rolling out HR policies, processes and procedures. Advising on employee disputes. Coaching managers and employees on performance management. Driving, collaborating and supporting on initiatives to improve employee engagement, retention and morale. Escalate complex or high-risk employee issues to People Business Partners, as required. Working alongside the People Business Partners to coordinate global mobility and global travel activities, ensuring paperwork is completed in line with legal requirements for visas, work permits or similar documents. Including the update of information held by government or official agencies and renewals. Liaising with Reward with regard to any health and wellbeing initiatives, as required. Any other duties as requested by the Head of People Operations commensurate with the role. Skills, Knowledge and Experience: Recognised Human Resources Qualification/Accreditation or equivalent experience Proven experience of working within a HR role with a strong employee relations element/focus Significant, up-to-date knowledge of best practice and labour/employment law within your required region(s) Proficient with Microsoft Office, in particular Word, Excel & PowerPoint Possess high levels of confidentiality Good attention to detail and accuracy An understanding of the impact of change on employees Excellent communication, inter-personal, coaching and influencing skills Experience of working within a matrix, global or complex business structure would be advantageous Company Info You may also have seen from our recent posts that we are excited to begin sharing our new company name - Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work. As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation. If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team. Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don't meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you! To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV's from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.
"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade - wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We're looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication. Key Responsibilities: Using your expertise in regional law and best practice you will be supporting, Employees, Managers and People Business Partners within their defined region(s). Duties include: Management, tracking and support on long-term absence cases. Management, tracking and resolution of employee relations issues, investigations, consultations, disciplinaries, grievances, conduct, competency, appeals, complaints and the like. Supporting the business with the successful integration of employees within newly acquired business. Advising other members of the People Team and the business on regional best practice and employment law. Creating, reviewing, assisting and rolling out HR policies, processes and procedures. Advising on employee disputes. Coaching managers and employees on performance management. Driving, collaborating and supporting on initiatives to improve employee engagement, retention and morale. Escalate complex or high-risk employee issues to People Business Partners, as required. Working alongside the People Business Partners to coordinate global mobility and global travel activities, ensuring paperwork is completed in line with legal requirements for visas, work permits or similar documents. Including the update of information held by government or official agencies and renewals. Liaising with Reward with regard to any health and wellbeing initiatives, as required. Any other duties as requested by the Head of People Operations commensurate with the role. Skills, Knowledge and Experience: Recognised Human Resources Qualification/Accreditation or equivalent experience Proven experience of working within a HR role with a strong employee relations element/focus Significant, up-to-date knowledge of best practice and labour/employment law within your required region(s) Proficient with Microsoft Office, in particular Word, Excel & PowerPoint Possess high levels of confidentiality Good attention to detail and accuracy An understanding of the impact of change on employees Excellent communication, inter-personal, coaching and influencing skills Experience of working within a matrix, global or complex business structure would be advantageous Company Info You may also have seen from our recent posts that we are excited to begin sharing our new company name - Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work. As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation. If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team. Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don't meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you! To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV's from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.