ABOUT US Apogee is one of the UK's leading managed workplace services providers and part of HP Inc . We are a people-focused business that invests in career development, wellbeing and creating opportunities for our colleagues to grow. Alongside a competitive benefits package, we support professional development, community volunteering, wellbeing initiatives and employee recognition throughout the year. We are committed to creating an inclusive workplace where everyone feels valued and supported. As a Disability Confident Employer and Armed Forces Covenant Bronze Award holder, we welcome talent from all backgrounds and are passionate about helping people succeed, whether they are taking the next step in their career or returning to work after a break. JOB DETAILS Help shape the future of workplace technology at Apogee! We are looking for a commercially minded Product Manager to take ownership of our Modern Workplace portfolio and turn complex technology into clear, valuable solutions for customers. This is an opportunity to influence how organisations equip, connect and support their people - wherever they work. The opportunity You will lead the development, management and commercial performance of propositions across End User Compute and Lifecycle Services, Unified Communications and Collaboration, and Workplace Experience solutions. With a strong focus on HP products and services, you will work across Sales, Marketing, Service Delivery, Operations and strategic partners to take ideas from market insight through to successful launch and continuous improvement. What you will do Own the lifecycle of Modern Workplace propositions - from concept and business case through to launch, growth and optimisation. Build clear portfolio roadmaps shaped by customer demand, commercial opportunity and business strategy. Create compelling propositions that combine technology, services and measurable customer value. Translate technical capabilities into straightforward messaging that Sales teams and customers can easily understand. Ensure propositions are commercially viable, scalable and operationally deliverable. Develop sales tools, presentations, playbooks and training that help colleagues position and sell the portfolio confidently. Support bids, customer conversations and account planning where specialist product expertise is needed. Build strong relationships with HP and other strategic partners while monitoring market trends, competitors and emerging technology. A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. Place of work: Remote with occassional client and office visits SKILLS AND EXPERIENCE REQUIRE Experience in product management, category management, proposition development or product marketing. A strong understanding of Modern Workplace technologies and managed services. Experience across End User Compute, Workplace Services, Unified Communications or Digital Employee Experience solutions. A track record of developing and launching commercially successful propositions. Confidence working with Sales teams, customers, senior stakeholders and operational colleagues. Strong commercial judgement, including the ability to assess demand, profitability and deliverability. The ability to turn complex technical information into clear customer outcomes and persuasive sales messages. A proactive, organised and collaborative approach, with the resilience to maintain momentum in a changing environment. Experience of Device as a Service, HP Workforce Experience Platform, unified communications, networking, infrastructure or wider managed IT services would be an advantage. We value candidates with AI literacy - individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business.
Oct 03, 2026
Full time
ABOUT US Apogee is one of the UK's leading managed workplace services providers and part of HP Inc . We are a people-focused business that invests in career development, wellbeing and creating opportunities for our colleagues to grow. Alongside a competitive benefits package, we support professional development, community volunteering, wellbeing initiatives and employee recognition throughout the year. We are committed to creating an inclusive workplace where everyone feels valued and supported. As a Disability Confident Employer and Armed Forces Covenant Bronze Award holder, we welcome talent from all backgrounds and are passionate about helping people succeed, whether they are taking the next step in their career or returning to work after a break. JOB DETAILS Help shape the future of workplace technology at Apogee! We are looking for a commercially minded Product Manager to take ownership of our Modern Workplace portfolio and turn complex technology into clear, valuable solutions for customers. This is an opportunity to influence how organisations equip, connect and support their people - wherever they work. The opportunity You will lead the development, management and commercial performance of propositions across End User Compute and Lifecycle Services, Unified Communications and Collaboration, and Workplace Experience solutions. With a strong focus on HP products and services, you will work across Sales, Marketing, Service Delivery, Operations and strategic partners to take ideas from market insight through to successful launch and continuous improvement. What you will do Own the lifecycle of Modern Workplace propositions - from concept and business case through to launch, growth and optimisation. Build clear portfolio roadmaps shaped by customer demand, commercial opportunity and business strategy. Create compelling propositions that combine technology, services and measurable customer value. Translate technical capabilities into straightforward messaging that Sales teams and customers can easily understand. Ensure propositions are commercially viable, scalable and operationally deliverable. Develop sales tools, presentations, playbooks and training that help colleagues position and sell the portfolio confidently. Support bids, customer conversations and account planning where specialist product expertise is needed. Build strong relationships with HP and other strategic partners while monitoring market trends, competitors and emerging technology. A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. Place of work: Remote with occassional client and office visits SKILLS AND EXPERIENCE REQUIRE Experience in product management, category management, proposition development or product marketing. A strong understanding of Modern Workplace technologies and managed services. Experience across End User Compute, Workplace Services, Unified Communications or Digital Employee Experience solutions. A track record of developing and launching commercially successful propositions. Confidence working with Sales teams, customers, senior stakeholders and operational colleagues. Strong commercial judgement, including the ability to assess demand, profitability and deliverability. The ability to turn complex technical information into clear customer outcomes and persuasive sales messages. A proactive, organised and collaborative approach, with the resilience to maintain momentum in a changing environment. Experience of Device as a Service, HP Workforce Experience Platform, unified communications, networking, infrastructure or wider managed IT services would be an advantage. We value candidates with AI literacy - individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business.
ABOUT US Apogee is one of the UK's leading managed workplace services providers and part of HP Inc . We are a people-focused business that invests in career development, wellbeing and creating opportunities for our colleagues to grow. Alongside a competitive benefits package, we support professional development, community volunteering, wellbeing initiatives and employee recognition throughout the year. We are committed to creating an inclusive workplace where everyone feels valued and supported. As a Disability Confident Employer and Armed Forces Covenant Bronze Award holder, we welcome talent from all backgrounds and are passionate about helping people succeed, whether they are taking the next step in their career or returning to work after a break. JOB DETAILS We are looking for a motivated and technically-minded individual to join our custom-built repair centre in Lincoln as an End User Compute Technician. This role would suit someone with a genuine interest in technology, whether gained through education, personal projects, or early work experience. Full training will be provided, so attitude, willingness to learn, and problem-solving ability are just as important as previous experience. You will support the diagnosis, repair, configuration, and refurbishment of desktop and laptop devices, helping to ensure equipment is prepared to a high standard for our customers. You will also carry out associated administration, maintain accurate records, and follow established processes and quality standards. Working alongside experienced colleagues, you will develop your technical skills while contributing to a busy and customer-focused repair centre environment. Typical working hours are Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role is based in our Lincoln office five days per week. WHAT WE ARE LOOKING FOR: An interest in IT, technology, computer hardware, or device support. Basic knowledge of Windows operating systems, laptops, desktops, and common hardware components. Logical thinking and a methodical approach to problem solving. Strong attention to detail and the ability to follow processes accurately. Good organisational and administrative skills. A positive attitude and willingness to learn new skills. Ability to work both independently and as part of a team. DESIRABLE BUT NOT ESSENTIAL Experience building, repairing, upgrading, or troubleshooting computers. Experience gained through work, college, apprenticeships, personal projects, or hobbies. Knowledge of device imaging or deployment tools such as MDT, Autopilot, or SCCM. WHAT YOU WILL RECEIVE Full training and ongoing development. Hands-on experience working with a wide range of devices and technologies. The opportunity to build a career in End User Computing and IT services. Support from an experienced technical team BASIC DBS: This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need to be declared and will not be taken into account. We are committed to fair recruitment and welcome applications from all candidates, including those with criminal records, provided any unspent convictions are disclosed and assessed appropriately.
Oct 02, 2026
Full time
ABOUT US Apogee is one of the UK's leading managed workplace services providers and part of HP Inc . We are a people-focused business that invests in career development, wellbeing and creating opportunities for our colleagues to grow. Alongside a competitive benefits package, we support professional development, community volunteering, wellbeing initiatives and employee recognition throughout the year. We are committed to creating an inclusive workplace where everyone feels valued and supported. As a Disability Confident Employer and Armed Forces Covenant Bronze Award holder, we welcome talent from all backgrounds and are passionate about helping people succeed, whether they are taking the next step in their career or returning to work after a break. JOB DETAILS We are looking for a motivated and technically-minded individual to join our custom-built repair centre in Lincoln as an End User Compute Technician. This role would suit someone with a genuine interest in technology, whether gained through education, personal projects, or early work experience. Full training will be provided, so attitude, willingness to learn, and problem-solving ability are just as important as previous experience. You will support the diagnosis, repair, configuration, and refurbishment of desktop and laptop devices, helping to ensure equipment is prepared to a high standard for our customers. You will also carry out associated administration, maintain accurate records, and follow established processes and quality standards. Working alongside experienced colleagues, you will develop your technical skills while contributing to a busy and customer-focused repair centre environment. Typical working hours are Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role is based in our Lincoln office five days per week. WHAT WE ARE LOOKING FOR: An interest in IT, technology, computer hardware, or device support. Basic knowledge of Windows operating systems, laptops, desktops, and common hardware components. Logical thinking and a methodical approach to problem solving. Strong attention to detail and the ability to follow processes accurately. Good organisational and administrative skills. A positive attitude and willingness to learn new skills. Ability to work both independently and as part of a team. DESIRABLE BUT NOT ESSENTIAL Experience building, repairing, upgrading, or troubleshooting computers. Experience gained through work, college, apprenticeships, personal projects, or hobbies. Knowledge of device imaging or deployment tools such as MDT, Autopilot, or SCCM. WHAT YOU WILL RECEIVE Full training and ongoing development. Hands-on experience working with a wide range of devices and technologies. The opportunity to build a career in End User Computing and IT services. Support from an experienced technical team BASIC DBS: This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need to be declared and will not be taken into account. We are committed to fair recruitment and welcome applications from all candidates, including those with criminal records, provided any unspent convictions are disclosed and assessed appropriately.
ABOUT US With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS We are looking for an IT Field Technician to join our Managed Desktop Services team, supporting customers with the diagnosis, repair, and maintenance of laptops, desktops, RPOS systems, and related hardware. This is a hands-on technical role where you will split your time between onsite visits and remote support, working to resolve issues quickly and keep customer systems running smoothly. You will be part of a service-led environment where quality, communication, and first-time fix really matter. What you will be doing Diagnosing and resolving hardware and software faults across laptops, desktops, and peripheral devices Installing, configuring, and maintaining operating systems including Windows and other common platforms Supporting users onsite and remotely, providing clear and practical guidance Carrying out repairs, component replacements, and system upgrades Troubleshooting printers, connectivity issues, and RPOS hardware Completing accurate job records, service notes, and repair documentation Following data protection, backup, and security procedures Escalating more complex issues when required Maintaining high standards of customer service and communication Keeping up to date with hardware tools, technologies, and repair methods A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. SKILLS AND EXPERIENCE REQUIRED Proven experience in laptop or PC hardware repair Strong understanding of hardware, software, and operating systems (Windows experience essential, macOS or Linux beneficial) Experience using diagnostic tools and fault-finding techniques Confident troubleshooting skills across hardware and basic networking issues Strong communication and customer service skills Ability to work independently and manage your own workload Full, clean driving licence We value candidates with AI literacy - individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business. ENHANCED DBS: This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975. Any offer of employment will be conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information. We are committed to fair recruitment and will consider disclosed information on a case-by-case basis, in line with our policy on the recruitment of ex-offenders. SC CLEARANCE: For this role, you will be required to obtain SC Clearance - which includes a basic criminal record check. BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to support our local communities Staff Reward Scheme Pension scheme Life assurance 4 x salary Sponsorship for professional development and memberships Employee Assistance Programme, including financial wellbeing support Mental health first aider support programme Cycle2work scheme Discounted Gym Membership Eye care voucher scheme Free flu vaccinations Employee social events and recognition activities throughout the year HP Employee discount programmes Mobile phone discounts
Oct 02, 2026
Full time
ABOUT US With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS We are looking for an IT Field Technician to join our Managed Desktop Services team, supporting customers with the diagnosis, repair, and maintenance of laptops, desktops, RPOS systems, and related hardware. This is a hands-on technical role where you will split your time between onsite visits and remote support, working to resolve issues quickly and keep customer systems running smoothly. You will be part of a service-led environment where quality, communication, and first-time fix really matter. What you will be doing Diagnosing and resolving hardware and software faults across laptops, desktops, and peripheral devices Installing, configuring, and maintaining operating systems including Windows and other common platforms Supporting users onsite and remotely, providing clear and practical guidance Carrying out repairs, component replacements, and system upgrades Troubleshooting printers, connectivity issues, and RPOS hardware Completing accurate job records, service notes, and repair documentation Following data protection, backup, and security procedures Escalating more complex issues when required Maintaining high standards of customer service and communication Keeping up to date with hardware tools, technologies, and repair methods A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. SKILLS AND EXPERIENCE REQUIRED Proven experience in laptop or PC hardware repair Strong understanding of hardware, software, and operating systems (Windows experience essential, macOS or Linux beneficial) Experience using diagnostic tools and fault-finding techniques Confident troubleshooting skills across hardware and basic networking issues Strong communication and customer service skills Ability to work independently and manage your own workload Full, clean driving licence We value candidates with AI literacy - individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business. ENHANCED DBS: This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975. Any offer of employment will be conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information. We are committed to fair recruitment and will consider disclosed information on a case-by-case basis, in line with our policy on the recruitment of ex-offenders. SC CLEARANCE: For this role, you will be required to obtain SC Clearance - which includes a basic criminal record check. BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to support our local communities Staff Reward Scheme Pension scheme Life assurance 4 x salary Sponsorship for professional development and memberships Employee Assistance Programme, including financial wellbeing support Mental health first aider support programme Cycle2work scheme Discounted Gym Membership Eye care voucher scheme Free flu vaccinations Employee social events and recognition activities throughout the year HP Employee discount programmes Mobile phone discounts
About Us With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! About Us With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS As part of Apogee's Managed Print Service, the Onsite Service Assistant plays a key role in delivering an outstanding workplace experience for our client. Based on site at a prestigious corporate location, you will act as the face of Apogee, providing a visible, professional, and customer-focused service to employees and visitors. This is a highly client-facing position where building positive relationships, communicating effectively, and providing responsive support are just as important as the operational aspects of the role. You will work closely with colleagues, stakeholders, and the wider Apogee support team to ensure a seamless and first-class customer experience at all times. Key Responsibilities Provide a welcoming, professional, and approachable point of contact for all print and workplace support enquiries. Respond promptly to customer requests and ensure issues are resolved or escalated appropriately. Build strong working relationships with client stakeholders and end users. Deliver a consistently high standard of customer service and maintain excellent client satisfaction levels. Proactively monitor print devices and ensure they are fully operational and ready for use. Manage consumables, including replenishment, ordering, installation, and recycling activities. Provide basic device support, including clearing paper jams and resolving minor operational issues. Monitor service performance and communicate updates to the Area Service Manager. Work collaboratively with Apogee and client teams to ensure contractual service levels are achieved. Maintain a professional appearance and represent Apogee positively at all times. Working Pattern: Monday to Friday, 08:30 - 16:30. This role is fully onsite, five days per week. Essential SKILLS AND EXPERIENCE REQUIRED Previous experience in a customer service, hospitality, concierge, facilities, workplace support, retail, reception, or front-of-house role. Excellent communication and interpersonal skills. Professional, confident, and articulate when interacting with people at all levels. Strong customer focus with a genuine desire to help others. Well-presented, personable, and approachable. Able to build positive relationships and establish credibility quickly. Strong organisational skills with the ability to prioritise multiple tasks. Comfortable working independently as well as part of a wider team. Reliable, proactive, and solution-focused. Computer literate with experience using Microsoft Office applications. Desirable Experience working within a corporate or professional services environment. Experience supporting workplace services, facilities, or managed service operations. Basic technical knowledge or an interest in technology and office equipment. Basic Dbs This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need to be declared and will not be taken into account. We are committed to fair recruitment and welcome applications from all candidates, including those with criminal records, provided any unspent convictions are disclosed and assessed appropriately. Benefits Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to support our local communities Staff Reward Scheme Pension scheme Life assurance 4 x salary Sponsorship for professional development and memberships Employee Assistance Programme, including financial wellbeing support Mental health first aider support programme Cycle2work scheme Discounted Gym Membership Eye care voucher scheme Free flu vaccinations Employee social events and recognition activities throughout the year HP Employee discount programmes Mobile phone discounts Desired Skills And Experience Previous experience in a customer service, hospitality, concierge, facilities, workplace support, retail, reception, or front-of-house role.
Sep 26, 2026
Full time
About Us With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! About Us With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS As part of Apogee's Managed Print Service, the Onsite Service Assistant plays a key role in delivering an outstanding workplace experience for our client. Based on site at a prestigious corporate location, you will act as the face of Apogee, providing a visible, professional, and customer-focused service to employees and visitors. This is a highly client-facing position where building positive relationships, communicating effectively, and providing responsive support are just as important as the operational aspects of the role. You will work closely with colleagues, stakeholders, and the wider Apogee support team to ensure a seamless and first-class customer experience at all times. Key Responsibilities Provide a welcoming, professional, and approachable point of contact for all print and workplace support enquiries. Respond promptly to customer requests and ensure issues are resolved or escalated appropriately. Build strong working relationships with client stakeholders and end users. Deliver a consistently high standard of customer service and maintain excellent client satisfaction levels. Proactively monitor print devices and ensure they are fully operational and ready for use. Manage consumables, including replenishment, ordering, installation, and recycling activities. Provide basic device support, including clearing paper jams and resolving minor operational issues. Monitor service performance and communicate updates to the Area Service Manager. Work collaboratively with Apogee and client teams to ensure contractual service levels are achieved. Maintain a professional appearance and represent Apogee positively at all times. Working Pattern: Monday to Friday, 08:30 - 16:30. This role is fully onsite, five days per week. Essential SKILLS AND EXPERIENCE REQUIRED Previous experience in a customer service, hospitality, concierge, facilities, workplace support, retail, reception, or front-of-house role. Excellent communication and interpersonal skills. Professional, confident, and articulate when interacting with people at all levels. Strong customer focus with a genuine desire to help others. Well-presented, personable, and approachable. Able to build positive relationships and establish credibility quickly. Strong organisational skills with the ability to prioritise multiple tasks. Comfortable working independently as well as part of a wider team. Reliable, proactive, and solution-focused. Computer literate with experience using Microsoft Office applications. Desirable Experience working within a corporate or professional services environment. Experience supporting workplace services, facilities, or managed service operations. Basic technical knowledge or an interest in technology and office equipment. Basic Dbs This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need to be declared and will not be taken into account. We are committed to fair recruitment and welcome applications from all candidates, including those with criminal records, provided any unspent convictions are disclosed and assessed appropriately. Benefits Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to support our local communities Staff Reward Scheme Pension scheme Life assurance 4 x salary Sponsorship for professional development and memberships Employee Assistance Programme, including financial wellbeing support Mental health first aider support programme Cycle2work scheme Discounted Gym Membership Eye care voucher scheme Free flu vaccinations Employee social events and recognition activities throughout the year HP Employee discount programmes Mobile phone discounts Desired Skills And Experience Previous experience in a customer service, hospitality, concierge, facilities, workplace support, retail, reception, or front-of-house role.
