ActionAid UK
Monitoring, Evaluation and Learning Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Role Title: Monitoring, Evaluation and Learning (MEL) Manager-Mat Cover Salary: £49,370 to £50,797 Pro-Rata Location: London-Hybrid Tenure: Fixed term-8 months (External Secondments Considered) (Interviews likely W/C 23 February) ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty. We work with our partners and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want Are you a keen advocate of women and girls rights in emergencies? Are you an experienced monitoring and evaluation specialist in the humanitarian sector? Have you successfully built relationships with a variety of stakeholders to generate learning in humanitarian responses? Then we'd love to hear from you! This is an exciting opportunity for a senior MEL professional who wants their expertise to directly support women-led change, influence donor practice, and shape learning across a global federation. ActionAid UK is looking for an experienced and values-driven Monitoring, Evaluation and Learning Manager to play a pivotal role in strengthening the quality, impact and accountability of our development and humanitarian programmes. This is a senior specialist opportunity where your expertise won t sit on a shelf, it will actively shape high-quality development and humanitarian programmes, strengthen accountability to the communities we work with, and help generate the evidence that moves resources, decisions and systems in the right direction. You ll help ensure our MEL practice is led by feminist principles and decolonising approaches, centring the knowledge, leadership and priorities of women, girls and marginalised communities in the places where we work. Pushing for evidence that reflects lived realities, valuing qualitative and participatory methods alongside numbers, and challenging extractive data collection and parachute evaluation approaches will be central to the role. In this role you ll sit at the centre of programme quality, business development and learning. You ll work closely with colleagues across ActionAid UK and the wider ActionAid Federation, bringing strong MEL leadership into proposal development, project design, inception and delivery. You ll help ensure that our bids and grants are built on realistic and resourced results frameworks, strong log frames and Theories of Change, and practical monitoring approaches that can stand up to donor scrutiny while staying grounded in what matters locally. You ll be a go-to technical lead for monitoring, evaluation, accountability and value for money across a major institutional funding landscape, supporting work linked to donors such as the FCDO, DEC, Start Fund and UN agencies, among others. You ll provide hands-on guidance on MEL frameworks, tools and evaluation Terms of Reference, oversee evaluations and consultant management, and help teams build confidence and capability through coaching, training and practical support. As a line manager to up to two MEL Specialists, you will help nurture a confident, skilled and collaborative MEL function that supports high-quality programming across diverse contexts. Just as importantly, you ll help ActionAid UK become sharper at learning and telling the story of change. You ll drive evidence generation on effectiveness, coordinate learning forums and MEL clinics, and document and share examples of impact internally and externally including through our contract management systems to influence practice, build credibility and strengthen our profile. You ll collaborate with colleagues such as the Women, Peace and Security team to support research strategy delivery, maintain strong internal knowledge assets and develop clear, compelling capacity statements for different audiences. We re looking for someone with substantial experience designing and strengthening MEL approaches for humanitarian and development programming, ideally in areas such as women s rights, VAWG, protection, livelihoods/economic security, resilience and adaptation. You ll bring deep confidence with results-based planning and participatory approaches, strong knowledge of project cycle management, and a clear ability to coach others and improve systems and not just deliver outputs. You ll be comfortable representing ActionAid UK externally in MEL spaces and networks, helping to influence policy and practice and building relationships across the sector. This role is based in London with hybrid working, requires a DBS check, includes some travel, and offers the chance to be part of an organisation committed to feminist principles, safeguarding, equality, diversity and inclusion, and becoming an anti-racist, decolonised INGO. If you re motivated by learning that leads to better decisions, stronger programmes and real-world impact for women and girls, we d love to hear from you. Additional information Diversity, equality, inclusion and belonging: Diversity, inclusion and belonging are key to our organisational culture. We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees. We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from under-represented/marginalised communities. AAUK is a Disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role. Referencing and safeguarding: All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include Misconduct Disclosure Scheme, safeguarding, criminal records and terrorism finance checks. By submitting an application the job applicant confirms their understanding of these recruitment procedures. ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK staff and ActionAid UK representatives to share this commitment. We will not tolerate our staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work. Working practices: ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process. ActionAid UK has a hybrid working policy for many of our roles. The requirement will vary from team to team and the responsibilities of individual roles. As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and company connection days. Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles. Please note that ActionAid UK does not offer fully remote working options. We encourage you to discuss hybrid working expectations at interview. Recruitment processes: Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible. If we receive a very high response, we may close the vacancy early and will not accept further submissions. Vacancies close at 23:55pm
Monitoring, Evaluation and Learning Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Role Title: Monitoring, Evaluation and Learning (MEL) Manager-Mat Cover Salary: £49,370 to £50,797 Pro-Rata Location: London-Hybrid Tenure: Fixed term-8 months (External Secondments Considered) (Interviews likely W/C 23 February) ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty. We work with our partners and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want Are you a keen advocate of women and girls rights in emergencies? Are you an experienced monitoring and evaluation specialist in the humanitarian sector? Have you successfully built relationships with a variety of stakeholders to generate learning in humanitarian responses? Then we'd love to hear from you! This is an exciting opportunity for a senior MEL professional who wants their expertise to directly support women-led change, influence donor practice, and shape learning across a global federation. ActionAid UK is looking for an experienced and values-driven Monitoring, Evaluation and Learning Manager to play a pivotal role in strengthening the quality, impact and accountability of our development and humanitarian programmes. This is a senior specialist opportunity where your expertise won t sit on a shelf, it will actively shape high-quality development and humanitarian programmes, strengthen accountability to the communities we work with, and help generate the evidence that moves resources, decisions and systems in the right direction. You ll help ensure our MEL practice is led by feminist principles and decolonising approaches, centring the knowledge, leadership and priorities of women, girls and marginalised communities in the places where we work. Pushing for evidence that reflects lived realities, valuing qualitative and participatory methods alongside numbers, and challenging extractive data collection and parachute evaluation approaches will be central to the role. In this role you ll sit at the centre of programme quality, business development and learning. You ll work closely with colleagues across ActionAid UK and the wider ActionAid Federation, bringing strong MEL leadership into proposal development, project design, inception and delivery. You ll help ensure that our bids and grants are built on realistic and resourced results frameworks, strong log frames and Theories of Change, and practical monitoring approaches that can stand up to donor scrutiny while staying grounded in what matters locally. You ll be a go-to technical lead for monitoring, evaluation, accountability and value for money across a major institutional funding landscape, supporting work linked to donors such as the FCDO, DEC, Start Fund and UN agencies, among others. You ll provide hands-on guidance on MEL frameworks, tools and evaluation Terms of Reference, oversee evaluations and consultant management, and help teams build confidence and capability through coaching, training and practical support. As a line manager to up to two MEL Specialists, you will help nurture a confident, skilled and collaborative MEL function that supports high-quality programming across diverse contexts. Just as importantly, you ll help ActionAid UK become sharper at learning and telling the story of change. You ll drive evidence generation on effectiveness, coordinate learning forums and MEL clinics, and document and share examples of impact internally and externally including through our contract management systems to influence practice, build credibility and strengthen our profile. You ll collaborate with colleagues such as the Women, Peace and Security team to support research strategy delivery, maintain strong internal knowledge assets and develop clear, compelling capacity statements for different audiences. We re looking for someone with substantial experience designing and strengthening MEL approaches for humanitarian and development programming, ideally in areas such as women s rights, VAWG, protection, livelihoods/economic security, resilience and adaptation. You ll bring deep confidence with results-based planning and participatory approaches, strong knowledge of project cycle management, and a clear ability to coach others and improve systems and not just deliver outputs. You ll be comfortable representing ActionAid UK externally in MEL spaces and networks, helping to influence policy and practice and building relationships across the sector. This role is based in London with hybrid working, requires a DBS check, includes some travel, and offers the chance to be part of an organisation committed to feminist principles, safeguarding, equality, diversity and inclusion, and becoming an anti-racist, decolonised INGO. If you re motivated by learning that leads to better decisions, stronger programmes and real-world impact for women and girls, we d love to hear from you. Additional information Diversity, equality, inclusion and belonging: Diversity, inclusion and belonging are key to our organisational culture. We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees. We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from under-represented/marginalised communities. AAUK is a Disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role. Referencing and safeguarding: All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include Misconduct Disclosure Scheme, safeguarding, criminal records and terrorism finance checks. By submitting an application the job applicant confirms their understanding of these recruitment procedures. ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK staff and ActionAid UK representatives to share this commitment. We will not tolerate our staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work. Working practices: ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process. ActionAid UK has a hybrid working policy for many of our roles. The requirement will vary from team to team and the responsibilities of individual roles. As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and company connection days. Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles. Please note that ActionAid UK does not offer fully remote working options. We encourage you to discuss hybrid working expectations at interview. Recruitment processes: Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible. If we receive a very high response, we may close the vacancy early and will not accept further submissions. Vacancies close at 23:55pm
ActionAid UK
Senior Events & Community Engagement Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Role Title: Senior Events & Community Engagement Manager Salary: £49,370 to £50,797 Location: London-Hybrid Tenure: Full Time, Fixed term (10 - 12 months) ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty. We work with our partners and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want Are you a keen advocate of women and girls rights in emergencies? Are you an exceptional fundraiser with a passion for building meaningful supporter relationships? Do you thrive in a collaborative, fast-paced environment where innovation and community impact sit at the heart of what you do? Then we'd love to hear from you! We are seeking a Senior Events & Community Engagement Manager to lead the stewardship function of our Events & Community Engagement Team. In this pivotal role, you will oversee high-quality supporter journeys, design stewardship strategies that inspire action, and champion values-driven engagement with individuals, groups, and corporate partners. This is a fantastic opportunity to shape the future of community and events fundraising at ActionAid UK; empowering supporters, strengthening partnerships, and increasing vital income for women and girls worldwide. The successful candidate will ensure that stewardship plans are designed to strengthen the connection between supporters and ActionAid UK s mission, deepening understanding of the charity s work with women and girls worldwide. The position also involves seeking and nurturing opportunities with schools, universities, community groups and corporate partners who are interested in employee fundraising. By developing these relationships, the post holder will help secure income and build long term engagement that supports ActionAid s global mission. The role is well suited to someone who thrives in a collaborative environment, enjoys developing new approaches and is motivated by the potential for community impact. The role includes direct line management of two Events and Community Engagement Officers. The manager is expected to support their development, encourage an ambitious and positive team culture and contribute to wider organisational initiatives. Participation in cross departmental projects, staff briefings and internal working groups is a regular feature of the post, as is modelling ActionAid UK s feminist leadership behaviours. What We re Looking For Proven experience designing and delivering community and events supporter journeys. Strong track record in relationship management across diverse audiences. Experience of digital engagement and online fundraising tools (e.g., JustGiving, Enthuse). Experience managing budgets and reporting against financial and non-financial KPIs. Excellent written and verbal communication, able to present confidently to partners and supporters. Experience managing direct reports. Strong problem-solving and strategic thinking skills. Commitment to feminist values, anti-racism and ActionAid s mission for women and girls. Working for ActionAid UK offers the opportunity to contribute to an organisation with a long history of championing women s and girls rights. Staff benefit from flexible working options and an inclusive environment that welcomes applications from individuals who are underrepresented in the charity sector. The organisation is committed to ensuring that all employees feel respected, supported and able to fulfil their potential. Additional information Diversity, equality, inclusion and belonging: Diversity, inclusion and belonging are key to our organisational culture. We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees. We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from under-represented/marginalised communities. AAUK is a Disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role. Referencing and safeguarding: All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include Misconduct Disclosure Scheme, safeguarding, criminal records and terrorism finance checks. By submitting an application the job applicant confirms their understanding of these recruitment procedures. ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK staff and ActionAid UK representatives to share this commitment. We will not tolerate our staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work. Working practices: ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process. ActionAid UK has a hybrid working policy for many of our roles. The requirement will vary from team to team and the responsibilities of individual roles. As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and company connection days. Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles. Please note that ActionAid UK does not offer fully remote working options. We encourage you to discuss hybrid working expectations at interview. Recruitment processes: Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible. If we receive a very high response, we may close the vacancy early and will not accept further submissions. Vacancies close at 23:55pm
Senior Events & Community Engagement Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Role Title: Senior Events & Community Engagement Manager Salary: £49,370 to £50,797 Location: London-Hybrid Tenure: Full Time, Fixed term (10 - 12 months) ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty. We work with our partners and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want Are you a keen advocate of women and girls rights in emergencies? Are you an exceptional fundraiser with a passion for building meaningful supporter relationships? Do you thrive in a collaborative, fast-paced environment where innovation and community impact sit at the heart of what you do? Then we'd love to hear from you! We are seeking a Senior Events & Community Engagement Manager to lead the stewardship function of our Events & Community Engagement Team. In this pivotal role, you will oversee high-quality supporter journeys, design stewardship strategies that inspire action, and champion values-driven engagement with individuals, groups, and corporate partners. This is a fantastic opportunity to shape the future of community and events fundraising at ActionAid UK; empowering supporters, strengthening partnerships, and increasing vital income for women and girls worldwide. The successful candidate will ensure that stewardship plans are designed to strengthen the connection between supporters and ActionAid UK s mission, deepening understanding of the charity s work with women and girls worldwide. The position also involves seeking and nurturing opportunities with schools, universities, community groups and corporate partners who are interested in employee fundraising. By developing these relationships, the post holder will help secure income and build long term engagement that supports ActionAid s global mission. The role is well suited to someone who thrives in a collaborative environment, enjoys developing new approaches and is motivated by the potential for community impact. The role includes direct line management of two Events and Community Engagement Officers. The manager is expected to support their development, encourage an ambitious and positive team culture and contribute to wider organisational initiatives. Participation in cross departmental projects, staff briefings and internal working groups is a regular feature of the post, as is modelling ActionAid UK s feminist leadership behaviours. What We re Looking For Proven experience designing and delivering community and events supporter journeys. Strong track record in relationship management across diverse audiences. Experience of digital engagement and online fundraising tools (e.g., JustGiving, Enthuse). Experience managing budgets and reporting against financial and non-financial KPIs. Excellent written and verbal communication, able to present confidently to partners and supporters. Experience managing direct reports. Strong problem-solving and strategic thinking skills. Commitment to feminist values, anti-racism and ActionAid s mission for women and girls. Working for ActionAid UK offers the opportunity to contribute to an organisation with a long history of championing women s and girls rights. Staff benefit from flexible working options and an inclusive environment that welcomes applications from individuals who are underrepresented in the charity sector. The organisation is committed to ensuring that all employees feel respected, supported and able to fulfil their potential. Additional information Diversity, equality, inclusion and belonging: Diversity, inclusion and belonging are key to our organisational culture. We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees. We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from under-represented/marginalised communities. AAUK is a Disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role. Referencing and safeguarding: All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include Misconduct Disclosure Scheme, safeguarding, criminal records and terrorism finance checks. By submitting an application the job applicant confirms their understanding of these recruitment procedures. ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK staff and ActionAid UK representatives to share this commitment. We will not tolerate our staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work. Working practices: ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process. ActionAid UK has a hybrid working policy for many of our roles. The requirement will vary from team to team and the responsibilities of individual roles. As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and company connection days. Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles. Please note that ActionAid UK does not offer fully remote working options. We encourage you to discuss hybrid working expectations at interview. Recruitment processes: Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible. If we receive a very high response, we may close the vacancy early and will not accept further submissions. Vacancies close at 23:55pm
ActionAid UK
Supporter Operations Assistant When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Role Title: Supporter Operations Assistant Salary: £27,832 to £28,608 Pro-rata Location: Office Based-Chard, Somerset Tenure: Permanent, Part Time-17.5 hours per week ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty. We work with our partners and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want Are you a keen advocate of women and girls rights in emergencies? Do you have proven experience in the delivery of a professional administration service? Then we'd love to hear from you! At ActionAid UK, our supporters are at the heart of everything we do. Every letter sent, every record updated and every interaction handled with care helps power a global movement standing alongside women and girls fighting for justice. We re now looking for a Supporter Operations Assistant to join our Funding Directorate and play a vital role in delivering outstanding supporter care. This is an opportunity to be part of a dedicated and mission-driven team that ensures supporters feel valued, heard and connected to the change they help create. Based in our Chard office, you ll provide high-quality administrative support across the Supporter Operations team, helping to keep our systems, processes and communications running smoothly and accurately. A key part of the role involves supporting our child sponsorship programme. You ll coordinate incoming supporter correspondence, ensuring it is carefully logged, safeguarded and prepared for despatch in collaboration with colleagues and country programmes across our global network. You ll also help process gift returns and manage rolling schedules so that communications reach the right places at the right time. Beyond sponsorship, you ll support the wider supporter administration function by maintaining accurate records on our database, managing returned mail and assisting with data updates and cleansing alongside specialist teams. You ll also play an important role in fulfilment activity, helping to prepare information packs, print and collate materials, manage stock and ensure supporters receive the correct resources promptly and professionally. This is a collaborative role where flexibility and teamwork matter. You ll provide cover across the Supporter Operations team when needed, support department wide meetings and away days, and contribute to a positive, inclusive working culture. Throughout everything you do, you ll take a supporter-first approach, ensuring individual needs are considered at every point of contact. We re looking for someone who is organised, accurate and motivated, with proven administrative experience and confidence handling data, emails and telephone enquiries. You ll be comfortable working independently while also thriving as part of a wider team, and you ll bring strong communication skills and a willingness to engage in repetitive but meaningful work. A basic working knowledge of Microsoft Office is essential, and experience with Microsoft Dynamics 365 is a bonus. Just as important as your skills is your commitment to ActionAid s values. You ll share our dedication to feminist principles, safeguarding, equality, diversity and inclusion, and our journey towards becoming an anti-racist, decolonised international NGO. You ll be keen to develop your digital skills, work in line with supporter legislation and codes of practice, and contribute to a culture that is bold, connected, optimistic, open and respectful. If you re looking for a role where your attention to detail directly supports global justice, where administration is a force for impact, and where your work helps strengthen relationships with thousands of committed supporters, we d love to hear from you. Additional information Diversity, equality, inclusion and belonging: Diversity, inclusion and belonging are key to our organisational culture. We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees. We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from under-represented/marginalised communities. AAUK is a Disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role. Referencing and safeguarding: All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include Misconduct Disclosure Scheme, safeguarding, criminal records and terrorism finance checks. By submitting an application the job applicant confirms their understanding of these recruitment procedures. ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK staff and ActionAid UK representatives to share this commitment. We will not tolerate our staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work. Working practices: ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process. ActionAid UK has a hybrid working policy for many of our roles. The requirement will vary from team to team and the responsibilities of individual roles. As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and company connection days. Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles. Please note that ActionAid UK does not offer fully remote working options. We encourage you to discuss hybrid working expectations at interview. Recruitment processes: Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible. If we receive a very high response, we may close the vacancy early and will not accept further submissions. Vacancies close at 23:55pm
Supporter Operations Assistant When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Role Title: Supporter Operations Assistant Salary: £27,832 to £28,608 Pro-rata Location: Office Based-Chard, Somerset Tenure: Permanent, Part Time-17.5 hours per week ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty. We work with our partners and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want Are you a keen advocate of women and girls rights in emergencies? Do you have proven experience in the delivery of a professional administration service? Then we'd love to hear from you! At ActionAid UK, our supporters are at the heart of everything we do. Every letter sent, every record updated and every interaction handled with care helps power a global movement standing alongside women and girls fighting for justice. We re now looking for a Supporter Operations Assistant to join our Funding Directorate and play a vital role in delivering outstanding supporter care. This is an opportunity to be part of a dedicated and mission-driven team that ensures supporters feel valued, heard and connected to the change they help create. Based in our Chard office, you ll provide high-quality administrative support across the Supporter Operations team, helping to keep our systems, processes and communications running smoothly and accurately. A key part of the role involves supporting our child sponsorship programme. You ll coordinate incoming supporter correspondence, ensuring it is carefully logged, safeguarded and prepared for despatch in collaboration with colleagues and country programmes across our global network. You ll also help process gift returns and manage rolling schedules so that communications reach the right places at the right time. Beyond sponsorship, you ll support the wider supporter administration function by maintaining accurate records on our database, managing returned mail and assisting with data updates and cleansing alongside specialist teams. You ll also play an important role in fulfilment activity, helping to prepare information packs, print and collate materials, manage stock and ensure supporters receive the correct resources promptly and professionally. This is a collaborative role where flexibility and teamwork matter. You ll provide cover across the Supporter Operations team when needed, support department wide meetings and away days, and contribute to a positive, inclusive working culture. Throughout everything you do, you ll take a supporter-first approach, ensuring individual needs are considered at every point of contact. We re looking for someone who is organised, accurate and motivated, with proven administrative experience and confidence handling data, emails and telephone enquiries. You ll be comfortable working independently while also thriving as part of a wider team, and you ll bring strong communication skills and a willingness to engage in repetitive but meaningful work. A basic working knowledge of Microsoft Office is essential, and experience with Microsoft Dynamics 365 is a bonus. Just as important as your skills is your commitment to ActionAid s values. You ll share our dedication to feminist principles, safeguarding, equality, diversity and inclusion, and our journey towards becoming an anti-racist, decolonised international NGO. You ll be keen to develop your digital skills, work in line with supporter legislation and codes of practice, and contribute to a culture that is bold, connected, optimistic, open and respectful. If you re looking for a role where your attention to detail directly supports global justice, where administration is a force for impact, and where your work helps strengthen relationships with thousands of committed supporters, we d love to hear from you. Additional information Diversity, equality, inclusion and belonging: Diversity, inclusion and belonging are key to our organisational culture. We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees. We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from under-represented/marginalised communities. AAUK is a Disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role. Referencing and safeguarding: All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include Misconduct Disclosure Scheme, safeguarding, criminal records and terrorism finance checks. By submitting an application the job applicant confirms their understanding of these recruitment procedures. ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK staff and ActionAid UK representatives to share this commitment. We will not tolerate our staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work. Working practices: ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process. ActionAid UK has a hybrid working policy for many of our roles. The requirement will vary from team to team and the responsibilities of individual roles. As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and company connection days. Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles. Please note that ActionAid UK does not offer fully remote working options. We encourage you to discuss hybrid working expectations at interview. Recruitment processes: Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible. If we receive a very high response, we may close the vacancy early and will not accept further submissions. Vacancies close at 23:55pm
