Red Sky Personnel Ltd

Mechanic / GSE Technician Edinburgh Airport Salary: Competitive Salary + Excellent Benefits Ready to take your career airside? This is a rare opportunity for an experienced Mechanic / GSE Technician to work in one of the most dynamic engineering environments in the UK. Based at Edinburgh Airport, you ll play a vital role keeping essential Ground Support Equipment and vehicles moving where precision, safety and teamwork really matter. This role offers excellent pay, standout benefits, structured shifts and long-term career security, all within a fast-paced, professional aviation setting. Mechanic / GSE Technician- Working Hours & Shift Pattern Initial (before airside pass): Weeks 1 2: 06 30 (Mon Fri) Weeks 3 4: 08 30 (Mon Fri) After airside pass (rotating pattern): Shift times: 06 30 / 08 30 Week 1: Monday to Friday Week 2: Monday to Friday Week 3: Monday to Sunday Week 4: Wednesday to Friday &#(phone number removed); On-call: Required on a rota basis once airside accredited. Mechanic / GSE Technician - The Role You ll be responsible for the maintenance, repair and inspection of GSE, HGV and customer vehicles, working to the highest standards of safety, quality and compliance within a controlled airside environment. Mechanic / GSE Technician -Key Responsibilities Maintain and repair vehicles and plant as directed by the Workshop Supervisor Carry out inspections, diagnostics, brake and smoke tests Complete job cards and inspection reports via tablet system Identify defects, parts requirements, additional work and VOR issues Ensure correct handling, storage and labelling of parts and tools Fully comply with Health, Safety, Quality and Environmental procedures Mechanic / GSE Technician- Health, Safety & Quality Work safely at all times and report hazards, near misses and incidents Use PPE and safety equipment correctly Operate in line with ISO 9001, ISO 14001 and OHSAS 18001 standards Mechanic / GSE Technician- What We re Looking For Strong mechanical or motor vehicle knowledge Confident diagnostic and fault-finding ability Customer-focused with a quality-first mindset Experience in fleet, plant, logistics or vehicle maintenance environments HGV, Bus or Coach experience preferred Car mechanics considered with strong tenure and transferable skills Mechanic / GSE Technician Qualifications Minimum Level 3 Motor Mechanics / HGV Technician qualification City & Guilds or BTEC National Certificate Forklift licence (desirable) What s on Offer Competitive salary 6% employer pension contribution 3x salary Life Assurance Private Medical Insurance Employee Assistance Programme (EAP) Why You ll Love Working Here A supportive, down-to-earth team with no egos just results A fast-moving environment where you re trusted and empowered Genuine development and long-term career stability Work that fits life not the other way around Part of a global organisation A culture built on integrity, accountability, open-mindedness, and passion If you re an experienced Mechanic looking to build a career with a leading employer at Edinburgh Airport, this is your opportunity to take your career to new heights. Apply today and keep the airport moving!

HGV Class 2 Driver Heathrow Airport Salary: £31,900 per annum (including shift allowance) Shift Pattern: 4 days on / 4 days off Hours: Day shifts only 07:00 to 19:00 Location: Heathrow Airport We are currently recruiting for a HGV Class 2 Driver to join a busy logistics operation based at Heathrow Airport. This is a full-time, permanent role offering excellent work life balance, stable hours and straightforward driving duties. The Role Driving Class 2 vehicles between nearby Heathrow sites Short-distance routes only (a few miles between locations) Minimal manual handling Completing basic vehicle checks and paperwork Working within airport safety and operational procedures What We re Looking For Valid HGV Class 2 (Category C) licence Valid CPC and Digital Tachograph Card Good timekeeping and reliability Comfortable working in an airport environment Ability to pass background checks for an airside pass What s on Offer £31,900 salary including shift allowance 4 on / 4 off rota for excellent work life balance Day shifts only no nights Simple, repetitive routes with minimal driving distance Secure long-term employment at Heathrow If you re looking for steady Class 2 work with good pay, simple routes and consistent shifts , this is an excellent opportunity. Apply today to find out more.

PSV Mechanic / HGV Mechanic Night Shift Location: Hounslow Salary: £60,000 Basic + Overtime Shift Pattern: 4 on / 4 off 18 00 Are you an experienced PSV or HGV Mechanic looking for a high-paying night shift role with real job security and long-term progression? This is an excellent opportunity to join a modern, forward-thinking engineering team working in one of the UK s most dynamic environments. The Role As a PSV / HGV Mechanic (Night Shift) , you ll be responsible for the maintenance, repair, and diagnostics of a varied fleet of airport vehicles. This is a hands-on, fast-paced role where reliability and attention to detail are key. Key Responsibilities: Servicing, maintenance, and repair of PSV or HGV vehicles (depending on experience) Mechanical, electrical, and bodywork fault finding and repairs Accurate completion of job cards and all associated paperwork Ensuring all work meets safety, compliance, and airport engineering standards Supporting the night-shift engineering team to maximise vehicle uptime What We re Looking For Level 3 Mechanical Qualification (Level 2 considered with strong hands-on experience) Experience as a PSV Mechanic, HGV Mechanic, or commercial vehicle technician Strong diagnostic and problem-solving skills Full UK driving licence (PCV licence advantageous) EV training or experience beneficial Ability to pass 5-year employment referencing Clean basic DBS What You ll Receive £60,000 basic salary 4 on / 4 off night shift (18 00) Enhanced overtime available at premium rates Ongoing technical training and career development Employee Assistance Programme Company pension scheme Employee discounts On-site parking Supportive, expanding, and modern engineering team Why This Role Stands Out Excellent earning potential with a strong basic salary Stable shift pattern offering genuine work life balance Long-term career progression within a growing organisation Opportunities to develop new skills, including EV and specialist vehicle systems Ready to Take the Next Step? If you re an experienced PSV or HGV Mechanic looking for a rewarding night shift role with excellent pay and long-term stability, we want to hear from you. Apply now and join a leading engineering team.

Trailer Technician Ground Support Equipment (GSE) Location: London Gatwick Hours: Monday to Friday, 9:00am 5:30pm Contract Type: Full-time, Permanent About the Role We are looking for an experienced and motivated Trailer Technician to join our busy Ground Support Equipment (GSE) maintenance team at London Gatwick Airport. You ll be responsible for carrying out repairs, servicing, and maintenance on trailers and dollies used across the airside operation, ensuring all equipment is safe, reliable, and maintained to a high standard. Key Responsibilities Carry out repairs and maintenance on GSE trailers and dollies as instructed by the Workshop Supervisor. Conduct inspections both in the workshop and airside, reporting any defects before work begins. Collect and deliver equipment for servicing and repairs when required. Record all completed work, inspections, and non-productive time accurately in the maintenance system. Notify the Workshop Supervisor of any additional work, defective parts, or materials required. Ensure all parts and tools are correctly labelled, stored, and used safely. Report any defective tooling or unsafe equipment immediately. Complete daily timesheets accurately and on time. What We re Looking For Previous experience in vehicle, plant, or trailer maintenance and repair. Good mechanical understanding and problem-solving ability. Strong attention to detail and commitment to quality workmanship. Basic knowledge of health & safety practices in a workshop environment. Excellent communication and organisational skills. Welding or fabrication experience (desirable). Forklift licence (desirable). Key Attributes A team player with a proactive, can-do attitude. Self-motivated, organised, and able to manage your own workload. Flexible and adaptable to meet changing priorities. Able to assess and resolve technical issues effectively. Why Join Work in a dynamic, fast-paced airport environment. Be part of a supportive and skilled engineering team. Opportunities for ongoing training and career progression. Job Types: Full-time, Permanent Benefits: Company pension On-site parking

Job Title: Safety and Compliance Deputy Manager Location: Oxford Hours: Full-time, 08 00, Monday to Friday, office-based Salary range: £50k-£60k DOE Role Purpose: The Safety and Compliance Deputy Manager will support the company in ensuring full regulatory and operational compliance across all aviation safety and business operations. This role provides critical support to Department Heads and the Senior Leadership Team (SLT) to ensure safety-critical systems for private jet operations are fully compliant with aviation regulations, company policies, and industry best practices. Key Responsibilities: Support full regulatory compliance across all company aviation procedures, policies, and operational activities. Assist Department Heads in fulfilling their compliance responsibilities, including safety, quality, and regulatory requirements. Plan and conduct scheduled and ad hoc audits and inspections of safety-critical systems, aircraft operations, and ground handling processes. Compile detailed audit reports, identify non-conformities, and highlight opportunities for system improvements. Support managers with root cause analysis of findings and development of corrective action plans, ensuring regulatory and company standards are met. Review corrective action plans for accuracy and effectiveness; track their implementation and escalate unresolved issues to the Compliance Monitoring Manager (CMM). Maintain accurate documentation, audit records, and checklists within the company compliance monitoring system. Represent the compliance function at Safety Action Groups, Safety Review Boards, and other internal/external forums relevant to aviation operations. Ensure all findings and corrective actions related to aircraft, operations, and facilities are addressed in line with aviation safety standards. Perform other duties as reasonably requested by the CMM or SLT, supporting safe, compliant, and efficient private jet operations. Requirements & Attributes: Strong understanding of aviation regulatory compliance, ideally including EASA/CAA regulations and Part 145 or equivalent. Experience in auditing, inspections, and compliance reporting in aviation or high-risk operational environments. Excellent organisational skills and attention to detail. Ability to communicate effectively across all levels of the organisation, including flight operations, engineering, and management teams. Proactive, solutions-focused, and able to work independently while supporting multiple departments. Strong analytical and problem-solving abilities, with experience in risk management and safety monitoring.

Head of Business Transformation & Operational Excellence Location: Oxford Contract Type: Permanent Full-time Role Overview The Head of Business Transformation & Operational Excellence is responsible for designing and delivering enterprise-wide transformation across operations, commercial performance, and digital capability. This senior leadership role acts as the architect of operational commercial alignment, ensuring that delivery activity is underpinned by robust estimates, schedules, and cost baselines, all linked to profitability and customer performance requirements through a single source of truth . The role leads business process optimisation, digital evolution, and efficiency initiatives, embedding a culture of continuous improvement to reduce cost and deliver industry-leading performance for major public-sector and regulated customers. Key Responsibilities Planning & Operational Control Commercial Operational Synchronisation: Establish clear, actionable links between commercial KPIs and operational delivery through improved communication, governance, and visual performance management. Baseline Management: Develop and maintain robust cost and schedule baselines to ensure large, complex programmes are delivered on-cost and in line with contractual commitments. Single Source of Truth: Own the organisation s digital data landscape, ensuring all teams operate from consistent, reliable data across commercial, engineering, and operational functions. Visual Management: Translate complex operational and commercial requirements into intuitive dashboards and automated reporting to enable real-time performance tracking. Business Process Optimisation: Take a holistic view of end-to-end processes and adapt them to support a lean, agile, and competitive operating model. Digital Transformation & Data Integrity Systems Ownership: Act as the functional owner for core operational and airworthiness systems (or equivalent), ensuring system reliability and reporting integrity. Data Architecture & Security: Design and maintain scalable, future-proof data architecture while strengthening data governance and security. Insight & Analytics: Lead teams responsible for converting complex datasets into actionable insights, with accountability for KPI frameworks and reporting standards. Leading Change Transformation Strategy: Define and execute the medium- and long-term transformation roadmap across the business. Programme Governance: Lead governance of the transformation programme, managing interdependencies, progress, and risk escalation to senior leadership. Financial Stewardship: Partner with Finance leadership to ensure transformation investments deliver clear ROI through productivity gains and cost reduction. Culture & Capability: Embed a continuous improvement mindset, introducing new ways of working and cross-functional collaboration. People Leadership: Lead and mentor a team of BI, systems, and application specialists, promoting technical excellence and problem-solving. Essential Experience & Skills Proven leadership of large-scale transformation programmes in complex operational environments. Experience driving change at shop-floor or frontline operational level within production, engineering, or MRO-type settings. Strong background in data architecture, system integration, and operational analytics. Ability to translate complex business requirements into technical and digital solutions. Advanced experience with MRO or operational systems (or equivalent) and BI platforms. Strong SQL/PL/SQL capability and deep understanding of data modelling and visualisation. Desirable Experience Exposure to regulated operational environments (e.g. aviation, defence, emergency services, or similar). Understanding of airworthiness standards or asset-intensive maintenance operations. Experience with cloud platforms (e.g. Google Cloud, Oracle Cloud Infrastructure). Additional Requirements Eligibility for UK security clearance (DBS and SC). Compliance with export control regulations. Legal right to work in the United Kingdom. Reward & Benefits This role offers a competitive salary and access to a comprehensive benefits package via salary sacrifice schemes, including: Private medical insurance Pension scheme with employer contribution Discretionary bonus and share incentive schemes Cycle-to-work, technology, and vehicle purchase schemes Healthcare cash plan and personal accident insurance Health assessments and travel insurance Employee discounts and financial/legal wellbeing support Employment Type: Permanent

Job Title: Facilities Manager Location: Kidlington, Oxford Hours: 37.5 per week Contract Type: Permanent Reporting to: Site Services & HSE Manager Our client operates the UK s civil helicopter hub at Oxford Airport. The team offers extensive experience in helicopter sales, bespoke completions, maintenance, and spares support. Its in-house engineering capabilities include design, customisation, installation, flight-testing, certification, technical support, maintenance, training, and supply of spares for both civil and military applications. Additionally, our client is the MoD s chosen provider of helicopters and maintenance for its No.1 Helicopter Flying School (MFTS) at RAF Shawbury (Shropshire) and RAF Valley (Anglesey). Job Purpose To manage specific facilities for our client, ensuring their upkeep, operational efficiency, and security. Main Responsibilities Manage the maintenance of buildings, including all structural and cosmetic aspects, internally and externally. Oversee plumbing, mechanical, and electrical support services within the hangar. Implement preventative maintenance schedules to minimise equipment downtime. Ensure compliance with government regulations, including Fire Safety Regulations. Work with the procurement team to manage and negotiate contracts, and assist with ITTs. Engage and supervise sub-contractors for specialist works as required. Develop and manage annual financial budgets, track utility expenses, and justify capital expenditure for major maintenance projects. Support sustainability initiatives, monitor energy consumption, and implement green initiatives. Take responsibility for security of the company s facilities at Oxford and Aberdeen, including personnel security. Undertake any other ad hoc duties in line with Facilities and HSE team requirements. Knowledge and Skills Proficient in Microsoft Outlook, Word, and Excel. Ability to research regulations relevant to facilities management. General knowledge of building works, heating, ventilation, and electrical systems is desirable. About You Highly organised with strong interpersonal skills. Able to clearly communicate with staff and sub-contractors, ensuring high-quality completion of works. Assertive when managing sub-contractors and maintaining standards. Additional Requirements DBS Security Clearance required, eligibility for SC clearance. Compliance with Export Control Regulations. Legal right to work in the UK (no visa sponsorship available). Rewards & Benefits Competitive base salary. Private Medical Insurance (Bupa) single cover paid by the company. Pension: Auto-enrolment into the company UK Retirement Fund (6% employer, 4% employee). Share Incentive Plan and ESOP (annual schemes at company discretion). Success Share discretionary group bonus scheme (conditions apply). Employee purchase schemes: Bikes to Work (£3,000), Technology, MyDrive (car purchase), Den-Plan. Health-care Cash Scheme and Personal Accident Insurance. Health assessments and travel insurance. Shopping vouchers/discounts and financial/legal advice (e.g., Will-writing, Lasting Power of Attorney).

Senior Land Surveyor Contract: Permanent Location: Crawley Salary: £50,000 per annum About the Role Our client is seeking a highly skilled and experienced Senior Land Surveyor to join their team based in Crawley. The successful candidate will be proficient in using Leica survey equipment and will have extensive experience across both site-based and office-based surveying activities. This role requires flexibility to work both day and night shifts (paid at an enhanced rate), alongside a strong hands-on approach to surveying and team leadership. Key Responsibilities Deliver a wide range of surveying services including traversing, monitoring, setting out, and topographic surveys using traditional and laser scanning techniques Operate Leica total stations, laser scanners, precise levels, and GPS equipment with a high level of accuracy Process, manage, and interpret survey data using AutoCAD 2D/3D and N4CE Produce accurate survey drawings and reports from collected data Work independently on site, ensuring all data meets company and industry quality standards Maintain full compliance with health and safety regulations on site Supervise and manage site survey teams, providing technical guidance, mentoring, and training Collaborate with project teams and stakeholders to ensure survey outputs align with project requirements Skills, Knowledge & Expertise Essential Requirements: Extensive experience using Leica survey equipment, including total stations, laser scanners, precise levels, and GPS Strong working knowledge of AutoCAD 2D/3D and N4CE for processing survey data Proven experience conducting site surveys, including traversing, monitoring, and topographic surveys Full UK manual driving licence Ability to work independently in the field and adapt to changing work schedules Excellent attention to detail and accuracy Strong problem-solving skills both on site and during data processing Clear communication and reporting skills Self-motivated with the ability to work without direct supervision Desirable: Experience producing drawings from point cloud data Ability to process point cloud data using Leica Cyclone Relevant degree, diploma, or industry-recognised qualification Membership of a professional body (e.g. CInstCES, RICS) Job Benefits 23 days annual leave plus bank holidays, increasing to 26 with length of service Flexible working options following probation Staff benefits package including retail discounts, gym memberships, and spa days Pension scheme Health insurance , including cinema tickets, free coffee, movie rental rewards, Headspace subscription, and 24/7 virtual GP service Life insurance Company van and fuel card Tax-free stay-away allowance and paid travel time for journeys over one hour Paid overtime for hours worked over 40, with enhanced rates for night and weekend work Referral scheme of up to £1,000 IT and phone package Recognition scheme and long-service awards Social events throughout the year Ongoing training and development, both in-house and through accredited qualifications To apply, please submit your CV below!

Senior Land Surveyor Contract: Permanent Location: Stafford Salary: £50,000 per annum About the Role Our client is seeking a highly skilled and experienced Senior Land Surveyor to join their team based in Stafford. The successful candidate will be proficient in using Leica survey equipment and will have extensive experience across both site-based and office-based surveying activities. This role requires flexibility to work both day and night shifts (paid at an enhanced rate), alongside a strong hands-on approach to surveying and team leadership. Key Responsibilities Deliver a wide range of surveying services including traversing, monitoring, setting out, and topographic surveys using traditional and laser scanning techniques Operate Leica total stations, laser scanners, precise levels, and GPS equipment with a high level of accuracy Process, manage, and interpret survey data using AutoCAD 2D/3D and N4CE Produce accurate survey drawings and reports from collected data Work independently on site, ensuring all data meets company and industry quality standards Maintain full compliance with health and safety regulations on site Supervise and manage site survey teams, providing technical guidance, mentoring, and training Collaborate with project teams and stakeholders to ensure survey outputs align with project requirements Skills, Knowledge & Expertise Essential Requirements: Extensive experience using Leica survey equipment, including total stations, laser scanners, precise levels, and GPS Strong working knowledge of AutoCAD 2D/3D and N4CE for processing survey data Proven experience conducting site surveys, including traversing, monitoring, and topographic surveys Full UK manual driving licence Ability to work independently in the field and adapt to changing work schedules Excellent attention to detail and accuracy Strong problem-solving skills both on site and during data processing Clear communication and reporting skills Self-motivated with the ability to work without direct supervision Desirable: Experience producing drawings from point cloud data Ability to process point cloud data using Leica Cyclone Relevant degree, diploma, or industry-recognised qualification Membership of a professional body (e.g. CInstCES, RICS) Job Benefits 23 days annual leave plus bank holidays, increasing to 26 with length of service Flexible working options following probation Staff benefits package including retail discounts, gym memberships, and spa days Pension scheme Health insurance , including cinema tickets, free coffee, movie rental rewards, Headspace subscription, and 24/7 virtual GP service Life insurance Company van and fuel card Tax-free stay-away allowance and paid travel time for journeys over one hour Paid overtime for hours worked over 40, with enhanced rates for night and weekend work Referral scheme of up to £1,000 IT and phone package Recognition scheme and long-service awards Social events throughout the year Ongoing training and development, both in-house and through accredited qualifications To apply, please submit your CV below!

Fleet Support Coordinator (Fixed Term Contract 12 Months) The Opportunity We are looking for a Fleet Support Coordinator to join our team and play a vital role in ensuring fleet availability and operational efficiency. You will support seamless communication, excellent customer service, and effective fleet management in a fast-paced 24/7 environment. Key Responsibilities Provide telephone support to clients, managing fleet availability and recovery plans. Handle and resolve breakdowns, incidents, defect reports, and service status updates. Investigate aircraft delays and communicate findings to clients. Monitor and coordinate SLA recovery plans, ensuring timely client notifications. Escalate safety incidents and operational risks to the Lead Fleet Coordinator or Call Centre Manager. Liaise with clients regarding vehicle status, maintenance schedules, and repairs. Process and allocate jobs in SAP, including creating service requests and raising purchase orders. Coordinate with suppliers, subcontractors, and manufacturers on repairs and warranty claims. Maintain accurate records of fleet movements, repairs, and service costs. Promote a safe work environment by reporting hazards, incidents, and near-misses. Skills, Experience & Behaviours Previous customer service or call centre experience. Strong understanding of fleet management, vehicle maintenance, and workshop operations. Familiarity with SAP systems and customer service operations in a logistics environment. Experience in a client-focused role within the vehicle maintenance or aviation sector. Proficient in Microsoft Office (Excel, Word, Outlook) with strong organisational skills. Proactive, self-motivated, and able to prioritise tasks effectively. A team player with strong communication and problem-solving skills. Client-focused with a detail-oriented and professional approach. Why You Will Enjoy Working With Us Competitive salary and benefits package. Opportunities for career progression within a growing company. A dynamic, team-focused work environment that prioritises safety and quality service. Benefits 6% employer pension contribution. 3x salary Life Assurance. Private medical coverage. Employee Assistance Programme (EAP). About Our Client: We are a global leader in vehicle maintenance solutions, committed to safety, reliability, and excellence. Our core values are passion, integrity, accountability, and open-mindedness. Working Hours / Shift Pattern Split Day & Night Shifts: Week 1 Days 05 30 or 06 00 Week 2 Nights 17 30 or 18 00 Week 3 Days 05 30 or 06 00 Week 4 Nights 17 30 or 18 00 Location: London Heathrow Airport

Service Manager Reports to: Account Manager Location: Central London Contract: Full-time Salary: £32,000 About Our Client Our Client is a B Corp certified cleaning and facilities partner, known for professionalism, care, sustainability, and innovation. They deliver services that make a measurable difference for their people, their clients, and the planet. Role Purpose The Service Manager is responsible for the day-to-day management of site-based teams, ensuring all staff, materials, and equipment are in place to deliver safe, effective, and high-quality cleaning services. The Service Manager leads and supports Supervisors, Team Leaders, and Operatives, with a strong focus on staff wellbeing, operational delivery, compliance, and payroll accuracy. The Service Manager s primary relationships are with the site teams, while the Account Manager is responsible for client relationships. The role is full-time, 40 hours per week, typically 09:00 to 17:00. Some flexibility is required for early mornings, late evenings, or occasional out-of-hours work depending on operational requirements. Key Responsibilities Team Management & Staffing Ensure all sites are fully staffed, arranging cover for absences or vacancies. Lead the onboarding of new team members, including completion of clearance checks and induction. Ensure all new starters complete induction and Core Skills training within their first week. Ensure all staff complete required Uhub training and maintain at least 95% training compliance. Motivate, support, and develop site-based staff, fostering a positive and inclusive working environment. Approve and record leave requests promptly to maintain service continuity. Address performance, absence, or conduct issues in line with company procedures. Operational Delivery Ensure daily cleaning operations meet contract specifications and company standards. Ensure all staff actively use Timegate for attendance and rota management, maintaining at least 90% active usage. Check that all required cleaning materials and equipment are available and in good working order at each site. For designated sites, monitor and order client consumables as required. Address and resolve day-to-day operational issues on site, including health and safety matters. Maintain up-to-date cleaning schedules, frequency charts, and site documentation in line with BICSc standards. Payroll & Administration Accurately record attendance and hours worked for all staff. Upload wage and payroll data for the team, ensuring accuracy and timely submission. Investigate and resolve payroll discrepancies at site level. Manage variation orders, site changes, and labour cost adjustments within agreed budgets. Support Finance and the People Team with timely updates on new starters, leavers, and pay changes. Health & Safety & Compliance Promote a zero-harm culture and ensure safe working practices at all times. Conduct regular site health and safety checks and address hazards immediately. Maintain up-to-date health and safety documentation, including COSHH sheets, MSDS data, and PPE availability at all sites. Record and close out incidents, near misses, and accidents promptly. Ensure training and compliance documentation is complete and available for audit. Mobilisation & Demobilisation Support the Account Manager in the mobilisation of new contracts or service transitions. Ensure staff are recruited, trained, and equipped prior to start dates. Confirm all site documentation, method statements, and COSHH information are in place. Verify that uniforms, equipment, and materials are ready and functional before go-live. Assist in establishing site-specific KPIs, SLAs, and reporting requirements. Ensure all equipment, uniforms, and materials are collected on the final day of service. Confirm subcontracted services and supplier arrangements are terminated on time. Return keys, passes, and documentation promptly to Head Office. Support completion of client exit surveys and capture lessons learned. Environmental Responsibility Promote the use of sustainable products and eco-friendly cleaning solutions. Reduce chemical usage by implementing non-chemical alternatives where possible. Track product usage and promote Preferred Product compliance. Encourage recycling and reduction of microfibre waste through correct laundering and reuse. Share sustainability progress and initiatives with the Account Manager. Social Value & Fair Pay Foster a positive, inclusive, and respectful working environment. Encourage adoption of the Real Living Wage across sites. Promote diversity, equity, and inclusion in recruitment and daily operations. Recognise and celebrate staff achievements through Above & Beyond awards. Identify team members for promotion or further development. Support local communities by identifying opportunities for social impact or employment partnerships. Collaboration & Communication Work closely with the Account Manager to ensure operational objectives are met. Attend regular meetings with the Account Manager to review site performance and improvement plans. Communicate updates, changes, and key messages clearly to site teams. Support sharing of best practices and lessons learned across the portfolio. Reporting & Continuous Improvement Maintain accurate records of inspections, audits, incidents, and corrective actions. Use site data to identify trends and implement improvement plans. Provide updates on site performance, payroll, and training compliance as required. Participate in review meetings to assess progress against KPIs and SLAs. Employee Relations Support investigations, disciplinary meetings, and hearings in line with company policy. Handle people-related matters sensitively and fairly, escalating where necessary to the Account Manager or People Team. Coach Supervisors and Team Leaders on performance management, attendance, and conflict resolution. Maintain confidentiality and professionalism in all employee matters. Values & Culture Model and reinforce Our Client s Teamship Code and Core Values in all interactions. Act with integrity, respect, fairness, and a pioneering spirit. Lead by example, build trust, and foster a culture that empowers, leads, and delights. Responsibility Matrix The detailed allocation of responsibilities, including who leads, supports, oversees, or assists on specific tasks, is set out in Our Client s Responsibility Matrix. This matrix is reviewed and updated as business needs evolve. In cases of overlap or ambiguity, the Responsibility Matrix and guidance from line management will clarify accountability. Key Measures of Success KPIs and objectives will be set and reviewed regularly in line with business priorities. These will be documented separately and form the basis for performance evaluation. Example areas include staffing levels, payroll accuracy, training compliance, health and safety, and operational standards.

Service Manager Reports to: Account Manager Location: South East Contract: Full-time Salary: £30,000 About Our Client Our Client is a B Corp certified cleaning and facilities partner, known for professionalism, care, sustainability, and innovation. They deliver services that make a measurable difference for their people, their clients, and the planet. Role Purpose The Service Manager is responsible for the day-to-day management of site-based teams, ensuring all staff, materials, and equipment are in place to deliver safe, effective, and high-quality cleaning services. The Service Manager leads and supports Supervisors, Team Leaders, and Operatives, with a strong focus on staff wellbeing, operational delivery, compliance, and payroll accuracy. The Service Manager s primary relationships are with the site teams, while the Account Manager is responsible for client relationships. The role is full-time, 40 hours per week, typically 09:00 to 17:00. Some flexibility is required for early mornings, late evenings, or occasional out-of-hours work depending on operational requirements. Key Responsibilities Team Management & Staffing Ensure all sites are fully staffed, arranging cover for absences or vacancies. Lead the onboarding of new team members, including completion of clearance checks and induction. Ensure all new starters complete induction and Core Skills training within their first week. Ensure all staff complete required Uhub training and maintain at least 95% training compliance. Motivate, support, and develop site-based staff, fostering a positive and inclusive working environment. Approve and record leave requests promptly to maintain service continuity. Address performance, absence, or conduct issues in line with company procedures. Operational Delivery Ensure daily cleaning operations meet contract specifications and company standards. Ensure all staff actively use Timegate for attendance and rota management, maintaining at least 90% active usage. Check that all required cleaning materials and equipment are available and in good working order at each site. For designated sites, monitor and order client consumables as required. Address and resolve day-to-day operational issues on site, including health and safety matters. Maintain up-to-date cleaning schedules, frequency charts, and site documentation in line with BICSc standards. Payroll & Administration Accurately record attendance and hours worked for all staff. Upload wage and payroll data for the team, ensuring accuracy and timely submission. Investigate and resolve payroll discrepancies at site level. Manage variation orders, site changes, and labour cost adjustments within agreed budgets. Support Finance and the People Team with timely updates on new starters, leavers, and pay changes. Health & Safety & Compliance Promote a zero-harm culture and ensure safe working practices at all times. Conduct regular site health and safety checks and address hazards immediately. Maintain up-to-date health and safety documentation, including COSHH sheets, MSDS data, and PPE availability at all sites. Record and close out incidents, near misses, and accidents promptly. Ensure training and compliance documentation is complete and available for audit. Mobilisation & Demobilisation Support the Account Manager in the mobilisation of new contracts or service transitions. Ensure staff are recruited, trained, and equipped prior to start dates. Confirm all site documentation, method statements, and COSHH information are in place. Verify that uniforms, equipment, and materials are ready and functional before go-live. Assist in establishing site-specific KPIs, SLAs, and reporting requirements. Ensure all equipment, uniforms, and materials are collected on the final day of service. Confirm subcontracted services and supplier arrangements are terminated on time. Return keys, passes, and documentation promptly to Head Office. Support completion of client exit surveys and capture lessons learned. Environmental Responsibility Promote the use of sustainable products and eco-friendly cleaning solutions. Reduce chemical usage by implementing non-chemical alternatives where possible. Track product usage and promote Preferred Product compliance. Encourage recycling and reduction of microfibre waste through correct laundering and reuse. Share sustainability progress and initiatives with the Account Manager. Social Value & Fair Pay Foster a positive, inclusive, and respectful working environment. Encourage adoption of the Real Living Wage across sites. Promote diversity, equity, and inclusion in recruitment and daily operations. Recognise and celebrate staff achievements through Above & Beyond awards. Identify team members for promotion or further development. Support local communities by identifying opportunities for social impact or employment partnerships. Collaboration & Communication Work closely with the Account Manager to ensure operational objectives are met. Attend regular meetings with the Account Manager to review site performance and improvement plans. Communicate updates, changes, and key messages clearly to site teams. Support sharing of best practices and lessons learned across the portfolio. Reporting & Continuous Improvement Maintain accurate records of inspections, audits, incidents, and corrective actions. Use site data to identify trends and implement improvement plans. Provide updates on site performance, payroll, and training compliance as required. Participate in review meetings to assess progress against KPIs and SLAs. Employee Relations Support investigations, disciplinary meetings, and hearings in line with company policy. Handle people-related matters sensitively and fairly, escalating where necessary to the Account Manager or People Team. Coach Supervisors and Team Leaders on performance management, attendance, and conflict resolution. Maintain confidentiality and professionalism in all employee matters. Values & Culture Model and reinforce Our Client s Teamship Code and Core Values in all interactions. Act with integrity, respect, fairness, and a pioneering spirit. Lead by example, build trust, and foster a culture that empowers, leads, and delights. Responsibility Matrix The detailed allocation of responsibilities, including who leads, supports, oversees, or assists on specific tasks, is set out in Our Client s Responsibility Matrix. This matrix is reviewed and updated as business needs evolve. In cases of overlap or ambiguity, the Responsibility Matrix and guidance from line management will clarify accountability. Key Measures of Success KPIs and objectives will be set and reviewed regularly in line with business priorities. These will be documented separately and form the basis for performance evaluation. Example areas include staffing levels, payroll accuracy, training compliance, health and safety, and operational standards.