Awin Global

Are you excited about strategic research and shaping something new? We're looking for a Lead UX Researcher to define user research at Awin and have a tangible impact on creating excellence in customer experience.You'll be free to take charge of research and help set how we do things. Working closely with our Product and Design teams, you'll influence how we create our products, ensuring we design based on real insights and needs.Our team is a bunch of lovely, smart and dedicated humans. And we offer some great benefits too! Key Tasks: Defining and implementing user research process and methodologies at Awin Developing comprehensive user research strategies to guide our research initiatives Planning and conducting user research studies, including user interviews, usability testing, surveys, interviews, and more Promoting a culture of user-centricity and insight-driven decision-making across the company Educating teams on the value and principles of UX research Analysing and synthesizing research data to provide actionable insights Creating and delivering research reports and presentations to stakeholders Advocating for the importance of user research within the organization Leading the research team: providing line management, coaching, regular feedback, and clear development pathways Collaborating and building relationships with other customer facing teams to build regular feedback loops and centralize the voice of the customer Developing, owning and managing research documentation and repositories Skills and expertise: At least 3 years of experience in a Senior/Lead UX Researcher role, with a proven track record of leading and managing strategic UX research projects Experience in setting up and running a user research function within a tech company Proficiency in a wide range of UX research methodologies and tools, such as usability testing, user interviews, surveys, and analytics Very strong understanding of UX processes Experience working in cross-functional teams and collaborating with product managers and designers Strong communication and presentation skills to effectively convey research findings and insights to non-technical stakeholders Leadership skills with the ability to inspire and guide teams toward a user-centric mindset Adaptability and openness to change, as the role involves establishing new processes and methodologies Our Offer: Flexi-Week and Work-Life Balance:We prioritize your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction on your annual holiday allowance. We also offer a variety of different paid special leaves. Flexi-Office:Do you prefer to work from our cool office, from home, or in a completely different environment? With us, the choice is yours. Weoffer the flexibility to work wherever you wantwithin our Awin locations. Welfare: We provide you with a life assurance, travel insurance and private health insurance that covers several types of health, vision, and dental treatments. Furthermore, you can take advantage of our Cycle to Work Scheme or Season Ticket Loan. Health & Well Being:With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being. Development:We've built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. You can also improve your English skills by participating in our local language course. Remote Working:You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately. Appreciation:Thank and reward colleagues by sending them a voucher through our peer-to-peer program and show your appreciationforcolleagues who have gonethe extra mileto supportyou. Established in 2000, Awin is proud of our dynamic, social and inclusive culture. Like all businesses, we've had to adapt and nurture our culture in a virtual environment. Our virtual hub brings our colleagues from across the globe together for various social activities. Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships is diverse and transparent, as are the employees powering our vision to build the world's leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know. Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.

The Head of CRM is a pivotal role responsible for leading and managing the organization's Customer Relationship Management (CRM) strategy and operations. You will be responsible of transforming our Salesforce CRM platform to enhance customer engagement and drive sales growth. You will collaborate with key leaders across various functions to evaluate and improve our commercial and customer processes, ensuring that our CRM system aligns with business objectives and deeply integrate with our products and services. This position oversees four specialized teams and acts as a key technology partner to the business, optimizing CRM applications to drive process efficiency and business results in an automated way. Major Accountabilities & Responsibilities Strategic Leadership and Management Lead 30 people in 4 teams to run Awin's CRM (Salesforce) platform and related applications globally ensure their fast and efficient delivery. Develop and implement comprehensive CRM strategies aligned with the ARR business model, striving for a high degree of automation and unleashing the potential of AI. Own the CRM roadmap and manage budgets, continuously review for cost efficiency and ensure resource allocation for CRM initiatives. Act as the most senior domain architect, proactively identifying optimization potential and delegating execution effectively. Motivate change in the organization lead the team to deliver highest quality results and foster a culture of innovation and continuous improvement. Consistently meet and exceed performance KPIs and sales targets through proactive engagement, strategic planning, and effective execution. Technology Partnership and Innovation Position the team to become a strong technology partner for customer facing departments using Salesforce. Decide on the best solutions for business capabilities and requirements in close alignment with technology leadership. Oversee the implementation and optimization of Salesforce Configure, Price, Quote (CPQ) as a backbone for the ARR subscription model. Double down on our sales & service cloud solutions and work towards a high degree of process and agent automation. Ensure the automated integration of CRM with the Awin platform and relevant enterprise systems. Align priorities and solution design with technical stakeholders (e.g. Product, Engineering). Proactively review the application landscape end-to-end to identify and address operational, financial, technological opportunities and risks. CRM Platform Adoption Develop strategies to enhance user experience and drive significant CRM adoption across the organization. Ensure the efficient operation of CRM systems for data collection, reporting, and analytics in close collaboration with BI and Product teams to unlock further opportunities. Provide excellent customer service, marketing automation and sales processes. Handle all required service providers and ensure Service Level Agreements (SLAs) are met. Requirements 8+ years of experience in CRM management, with at least 5 years in a leadership role. Extensive technical knowledge of Salesforce ecosystem, including Service Cloud, Marketing Cloud, Sales Cloud, CPQ, Revenue Cloud, Data Cloud and more. Strong understanding of ARR business models and CPQ implementation. Proven track record in managing complex CRM projects and driving digital transformation and platform adoption initiatives. Strong Marketing, Sales and business process understanding. Online Marketing industry experience is preferred. Excellent leadership, communication, and problem-solving skills. Confident managing expectations and influencing senior leadership up to board level. Our Offer Flexi-Week and Work-Life Balance : We prioritise your mental health and well-being, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves as well as volunteer days. Remote Working Allowance: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately. Pension: Awin offers access to an additional pension insurance to all employees in Germany. Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions Development : We've built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. Appreciation : Thank and reward colleagues by sending them a voucher through our peer-to-peer program Established in 2000, Awin is proud of our dynamic, social and inclusive culture. Like all businesses, we've had to adapt and nurture our culture in a virtual environment. Our virtual hub brings our colleagues from across the globe together for various social activities. Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world's leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know. Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.

Global Head of Brand & Communications (B2B tech or SaaS) We're looking for a strategic and creative leader to elevate Awin's global brand and communications. As our Global Head of Brand & Communications, you'll shape how the world sees us-defining our voice, guiding our visual identity, and ensuring consistency across every touchpoint. Leading a multidisciplinary team of 4-5 specialists in brand, content, communications, and design, you'll drive global brand strategy, storytelling, PR, internal communications, and market positioning. This is a hands-on role that blends vision with execution, and requires someone who can align teams, inspire creativity, and deliver measurable impact. Key Tasks & Accountabilities Brand Strategy & Identity You'll define and evolve our global brand, aligning it with Awin's mission, values, and long-term goals. From tone of voice to visual identity, you'll ensure consistent and compelling brand expression across all markets and platforms. Content & Communications Leadership You'll oversee our content and communications strategy, leading the teams that craft everything from thought leadership and internal updates to PR, blogs, and social media. You'll ensure messaging is aligned, purposeful, and tailored to the right audiences. External Reputation & PR Working with our agency partners, you'll manage global PR strategy and media relations, acting as a spokesperson when needed. You'll guide how we respond to opportunities and challenges, ensuring our brand remains respected and relevant. Internal Engagement You'll help ensure employees feel connected to Awin's vision by leading internal communications and supporting alignment during company milestones, changes, or key announcements. Design Oversight In partnership with our design team, you'll ensure Awin's visual brand is modern, cohesive, and impactful, from marketing assets to product UI. Cross-Functional Collaboration You'll partner closely with teams across Product, Sales, Marketing, and People to ensure brand and messaging are aligned and fully integrated across the business. Team Leadership & Development You'll lead, support, and grow a collaborative global team, fostering a culture of creativity, accountability, and continuous improvement. Impact & Measurement You'll define brand KPIs, track performance, and report regularly to senior leadership. You'll also manage the brand and communications budget, ensuring strong ROI. Skills & Expertise 10+ years of experience in brand, communications, or marketing roles, ideally in B2B tech or SaaS. Proven experience leading a team (4-5 direct reports or more). Strategic mindset with the ability to roll up your sleeves and execute. Strong background in global brand building, content development, and messaging. Experience managing PR, media relations, and communications in both calm and high-stakes situations. Excellent cross-functional collaboration skills, comfortable partnering with senior stakeholders. A data-informed approach, with the ability to measure brand impact and optimize efforts. Previous internal communications experience is a plus. Experience working across global teams or multiple markets preferred. Language Requirements Native-level English speaker, with exceptional writing, editing, and verbal communication skills. Precision, clarity, and storytelling excellence are essential. Additional European languages are a plus. Our Offer Flexi-Week and Work-Life Balance : We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves. Remote Working Allowance : You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately. Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions Development : We've built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. Established in 2000, Awin is proud of our dynamic, social and inclusive culture. Like all businesses, we've had to adapt and nurture our culture in a virtual environment. Our virtual hub brings our colleagues from across the globe together for various social activities. Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world's leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know. Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.

Purpose of position Data sits at the heart of the company. This role is to ensure that Awin is able to leverage the data it has access to across the group and build out reporting to ensure we are able to make better commercial decisions and provide best-in-class campaign management to support client-facing departments. As a Data Engineer, your responsibility is to collect data from different sources, sanitize, cleanse, transform, and consolidate these collected data, make them available for further analysis, and/or publish them as a report. You understand data, business and technical requirements. You write clean and high-quality code that is easy to understand and maintain. You clearly understand the various methodologies of data extraction, transformation and storage and successfully apply your experience and knowledge of scripting, SQL, and conceptual OLTP and/or OLAP datasets. Within the role, you can break down requirements with clear instructions. As a member of the Data Services department, you will work with a global team of data engineers and analysts, as well as other big data engineers within the organization. Key Tasks & accountabilities: Cleanse and preprocess raw text data for analysis and modelling purposes. Analyze text corpora, including customer support history and the company knowledge base. Extract actionable insights to inform project development and decision-making. Build and maintain data ingestion pipelines from various sources like Salesforce to the data lake. Ensure data quality, consistency, efficiency, and integrity during the ingestion and transformation processes. Assist in indexing and vectorizing text data. Collaborate with data scientists to select and implement appropriate embedding methods. Work closely with data scientists and AI engineers to align data engineering efforts with machine learning requirements. Participate in team meetings and contribute to project planning and strategy discussions. Education & experience: Bachelor or Master's degree in data science, data engineering, or Computer Science with a focus on math and statistics / Master's degree is preferred. 3+ years experience as data engineer building data pipelines with Python, Spark or similar. Strong foundation in computer science principles and statistical methods. Strong experience with cloud technology (AWS or Azure). Strong experience with the creation of data ingestion pipelines and ET processes. Strong knowledge of big data tools such as Spark, Databricks and Python. Basic understanding of common machine learning techniques. Familiarity with Natural Language Processing (NLP) concepts. Strong knowledge of scrum practices and agile mindset. Skills & Core competencies: Strong analytical and problem-solving skills with attention to data quality and accuracy. Clear communication of technical concepts and effective collaboration across teams. Adaptability to new technologies and a proactive approach to learning and growth. Team-oriented mindset, working closely with data scientists, AI engineers, and cross-functional teams. Openness to feedback and collective problem-solving for continuous improvement. Team player, willing to improve yourself. Our Offer: Flexi-Week and Work-Life Balance: We prioritise your mental health and well-being, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves. Remote Working Allowance: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately. Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions. Remote Working Furniture Package: After 3 months of employment, you will be eligible for a furniture package, which should enable you to set up a proper workplace at your remote working location. Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program. Established in 2000, Awin is proud of our dynamic, social, and inclusive culture. Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know. Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.