Banco Santander SA
Cheltenham, Gloucestershire
Customer Experience Advisor S1 Retail Banking Cheltenham BranchCustomer Experience Advisor S1 Retail Banking Cheltenham BranchCountry: United Kingdom IT STARTS HERE Santander () is evolving from a global, high-impact brand into a technology-driven organisation , and our people are at the heart of this journey. Together , we are driving a customer-centric transformation that values bold thinking, innovation , and the courage to challenge what's possible.This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference .Our mission is to contribute to help more people and businesses prosper . We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation. THE DIFFERENCE YOU MAKE Santander is looking for a Customer Experience Advisor based out of Cheltenham Branch, working 35 hours per week, on a rota'd basis Monday to Saturday, between 8am & 6pm .For our customers, you'll be more than just the friendly face and voice of Santander. You'll be a listener and problem solver. Whether you're helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you'll never know what the next challenge will be.What's not in doubt is that you'll have plenty of support. Life in a branch can be busy, varied and challenging, so we're a close-knit team.You'll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You'll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You're the eyes and ears of our business after all.tWe're shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for: Acting as the first point of contact for customers in branch or over the phone Assisting with day-to-day transactions, queries and servicing Answering customer calls into our contact centre Building relationships and finding solutions Developing your knowledge of services and products to help our customers Identifying new ways to improve the customer experience WHAT YOU'LL BRING Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We're enabling teams to go beyond by valuing who they are and empowering what they bring.The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Professional Experience Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required) The ability to communicate effectively with customers to truly understand their needs (Required) A real desire to go above-and-beyond for customers (Preferred) Effective team working skills with a flexible, can-do approach to work (Preferred) Openness to a broad range of activities even if outside of standard expectations (Preferred) Ability to grow, adapt and change accommodating business needs and priorities (Preferred) WE VALUE YOUR IMPACT At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.Here, recognition goes beyond pay. It's about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive - personally and professionally. Starting salary of £24,000 plus a £500 annual cash allowance to spend on our great range of benefits. Include salary where authorised 25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year. Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments We put 8% of salary into your pension, even if you don't contribute yourself. We'll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer. Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover. Share in Santander's success by saving or investing in our share plans. As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services + Competitive rewards that reflect the real impact you make and the value you bring. + Wellbeing that goes beyond work - we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support. + Support for every life stage - from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support. + Time to give back through volunteering opportunities that let you make a difference in the communities we serve. + Global growth opportunities to shape your career, learn new skills and explore what's possible across our international network. LOCAL COMPLIANCE At Santander, we're proud to be an inclusive organisation that provides equal opportunities for everyone - regardless of age, gender, disability, civil status, race, religion or sexual orientation.We're committed to creating a recruitment experience that's accessible, fair and welcoming for all candidates.We want our people to thrive - at work and at home - while delivering the best outcomes for our customers and supporting each other to grow.When applying, please consider the travel distance, time and cost to your chosen Branch location. Right to work in the UK Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs. WHAT TO DO NEXT If this sounds like a role you are interested in, then please apply.If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through email. You can contact us at
Customer Experience Advisor S1 Retail Banking Cheltenham BranchCustomer Experience Advisor S1 Retail Banking Cheltenham BranchCountry: United Kingdom IT STARTS HERE Santander () is evolving from a global, high-impact brand into a technology-driven organisation , and our people are at the heart of this journey. Together , we are driving a customer-centric transformation that values bold thinking, innovation , and the courage to challenge what's possible.This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference .Our mission is to contribute to help more people and businesses prosper . We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation. THE DIFFERENCE YOU MAKE Santander is looking for a Customer Experience Advisor based out of Cheltenham Branch, working 35 hours per week, on a rota'd basis Monday to Saturday, between 8am & 6pm .For our customers, you'll be more than just the friendly face and voice of Santander. You'll be a listener and problem solver. Whether you're helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you'll never know what the next challenge will be.What's not in doubt is that you'll have plenty of support. Life in a branch can be busy, varied and challenging, so we're a close-knit team.You'll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You'll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You're the eyes and ears of our business after all.tWe're shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for: Acting as the first point of contact for customers in branch or over the phone Assisting with day-to-day transactions, queries and servicing Answering customer calls into our contact centre Building relationships and finding solutions Developing your knowledge of services and products to help our customers Identifying new ways to improve the customer experience WHAT YOU'LL BRING Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We're enabling teams to go beyond by valuing who they are and empowering what they bring.The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Professional Experience Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required) The ability to communicate effectively with customers to truly understand their needs (Required) A real desire to go above-and-beyond for customers (Preferred) Effective team working skills with a flexible, can-do approach to work (Preferred) Openness to a broad range of activities even if outside of standard expectations (Preferred) Ability to grow, adapt and change accommodating business needs and priorities (Preferred) WE VALUE YOUR IMPACT At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.Here, recognition goes beyond pay. It's about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive - personally and professionally. Starting salary of £24,000 plus a £500 annual cash allowance to spend on our great range of benefits. Include salary where authorised 25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year. Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments We put 8% of salary into your pension, even if you don't contribute yourself. We'll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer. Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover. Share in Santander's success by saving or investing in our share plans. As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services + Competitive rewards that reflect the real impact you make and the value you bring. + Wellbeing that goes beyond work - we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support. + Support for every life stage - from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support. + Time to give back through volunteering opportunities that let you make a difference in the communities we serve. + Global growth opportunities to shape your career, learn new skills and explore what's possible across our international network. LOCAL COMPLIANCE At Santander, we're proud to be an inclusive organisation that provides equal opportunities for everyone - regardless of age, gender, disability, civil status, race, religion or sexual orientation.We're committed to creating a recruitment experience that's accessible, fair and welcoming for all candidates.We want our people to thrive - at work and at home - while delivering the best outcomes for our customers and supporting each other to grow.When applying, please consider the travel distance, time and cost to your chosen Branch location. Right to work in the UK Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs. WHAT TO DO NEXT If this sounds like a role you are interested in, then please apply.If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through email. You can contact us at
Banco Santander SA
SCIB VP, Trade & Working Capital Middle East Originator page is loaded SCIB VP, Trade & Working Capital Middle East Originatorlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: ReqSCIB VP, Trade & Working Capital Middle East OriginatorCountry: United Kingdom IT STARTS HERE Santander is evolving from a global, high-impact brand into a technology-driven organization - and our people are central to this transformation. Together, we are building a customer-centric future powered by bold thinking, innovation, and the confidence to challenge what's possible.This is more than a strategic shift. It's an opportunity for ambitious professionals to grow, learn, and make a meaningful impact.Our purpose is to help people and businesses prosper. A strong risk culture underpins everything we do, and all colleagues are expected to take a proactive, responsible approach to risk management.Santander Corporate & Investment Banking (Santander CIB) is our global division supporting some of the world's most complex and sophisticated corporate and institutional clients, delivering tailored solutions and value-added wholesale products to meet their evolving needs. THE DIFFERENCE YOU MAKE SCIB i s looking for a Trade & Working Capital Solutions originator dedicated to the Middle East region, based out of London . We're shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. As a Trade originator, you will be responsible for corporate customers in the Middle East and the related P&L in the Trade & Working Capital product domain.Focus countries are UAE and Qatar. To succeed in this role, you will: Originate new Trade & Working Capital business through regular client calling, by developing key relationships and by overseeing junior staff in accelerating and maintaining revenues already in the portfolio. The client portfolio will be defined by Santander's existing strategic SCIB client portfolio, as well as Trade only originated clients. Frequent travel is a requirement of the role, primarily to UAE and Qatar, for client and partner engagement. Coordinate and align on business requests, commercial plans, financial analyses, client / transaction pitches, working alongside the relationship management team, as well as other internal stakeholders (Product, Private Debt Mobilisation, Compliance, Legal, IT, Operations, etc.) to provide a best-in-class service and seamless end to end origination and execution. Maintain knowledge and awareness of key trends across core sectors together with potential applications of our working capital solutions in order to position and facilitate cross-selling opportunities for Santander Deliver client presentations and actively drive sales and coverage initiatives. Manage client journey from sales through implementation, and act as escalation point of contact internally and externally. Manage transactions through the internal approval and execution process, considering the bank's strategic, profitability and risk requirements Adherence to internal processes and governance to ensure control and transparency over sales activity Manage, teach and develop junior staff and support hiring and interviewing What You'll Bring Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organization. We're enabling teams to go beyond by valuing who they are and empowering what they bring. The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strong experience in Banking and or Trade & Working Capital solutions, and Customer facing and or sales experience, in direct contact with clients in the UAE, Qatar and the Middle East region desirable. The candidate should demonstrate expertise in Traditional Trade Finance, Structured Trade and Working Capital solutions, together with Middle East market knowledge. B.A. in Finance, Business Administration or equivalent ideal, or other university and business school qualifications, such as finance, law, engineering, math, physics, or economics, as examples Fluency in English Arabic is a plus What else you need to know This role is based in our Triton Square office in London, conveniently located within walking distance from Euston Station and Warren Street Station. WE VALUE YOUR IMPACT Your contribution matters , and it's recognized. You can expect a fair, competitive reward package that reflects the impact you create and the value you deliver. But we know rewards go beyond numbers. We enable our teams to go beyond through global opportunities and broad career paths. Flexibility that works. Enjoy a hybrid working models-some days remote, some days onsite with your team-along with flexible hours. Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us 30 days holiday plus bank holidays, with the option to purchase up to 5 contractual days per year Company funded individual private medical insurance Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, healthcare cash plan and health assessments Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover Share in Santander's success by investing in our Sharesave and Partnership shares plans Learning for life. Access hundreds of courses on our platforms, including exclusive access to our global learning space: Santander Open Academy () Competitive rewards. Receive a highly competitive salary with performance-based bonuses, motivating you to keep growing with us. Financial advantages. Benefit from preferential banking terms, special interest rates on loans, life insurance, and more. Your health is our priority. Through BeHealthy, our global wellness programme, we promote Holistic wellbeing.We're here to keep you motivated , help you reach your goals, and celebrate your progress, every step of the way. For more information about our wide range of benefits and family friendly policies visit our website. Equal Opportunities Santander are an equal opportunities employer. When we talk about diversity, we don't just want to pay lip service. Our customers come from a wide range of backgrounds, and so do our people. It's important to us that we create an inclusive culture where everyone counts, and we particularly welcome applications from different underrepresented groups.For more information on our commitment to equal opportunities, please visit our diversity page. What to do next If this sounds like a role you're interested in, then please apply on the link.Due to high volume of applications we may need to close this role earlier than the advertised date, so recommend submitting an application as soon as possible. (blob:)0:00 / 1:01
SCIB VP, Trade & Working Capital Middle East Originator page is loaded SCIB VP, Trade & Working Capital Middle East Originatorlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: ReqSCIB VP, Trade & Working Capital Middle East OriginatorCountry: United Kingdom IT STARTS HERE Santander is evolving from a global, high-impact brand into a technology-driven organization - and our people are central to this transformation. Together, we are building a customer-centric future powered by bold thinking, innovation, and the confidence to challenge what's possible.This is more than a strategic shift. It's an opportunity for ambitious professionals to grow, learn, and make a meaningful impact.Our purpose is to help people and businesses prosper. A strong risk culture underpins everything we do, and all colleagues are expected to take a proactive, responsible approach to risk management.Santander Corporate & Investment Banking (Santander CIB) is our global division supporting some of the world's most complex and sophisticated corporate and institutional clients, delivering tailored solutions and value-added wholesale products to meet their evolving needs. THE DIFFERENCE YOU MAKE SCIB i s looking for a Trade & Working Capital Solutions originator dedicated to the Middle East region, based out of London . We're shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. As a Trade originator, you will be responsible for corporate customers in the Middle East and the related P&L in the Trade & Working Capital product domain.Focus countries are UAE and Qatar. To succeed in this role, you will: Originate new Trade & Working Capital business through regular client calling, by developing key relationships and by overseeing junior staff in accelerating and maintaining revenues already in the portfolio. The client portfolio will be defined by Santander's existing strategic SCIB client portfolio, as well as Trade only originated clients. Frequent travel is a requirement of the role, primarily to UAE and Qatar, for client and partner engagement. Coordinate and align on business requests, commercial plans, financial analyses, client / transaction pitches, working alongside the relationship management team, as well as other internal stakeholders (Product, Private Debt Mobilisation, Compliance, Legal, IT, Operations, etc.) to provide a best-in-class service and seamless end to end origination and execution. Maintain knowledge and awareness of key trends across core sectors together with potential applications of our working capital solutions in order to position and facilitate cross-selling opportunities for Santander Deliver client presentations and actively drive sales and coverage initiatives. Manage client journey from sales through implementation, and act as escalation point of contact internally and externally. Manage transactions through the internal approval and execution process, considering the bank's strategic, profitability and risk requirements Adherence to internal processes and governance to ensure control and transparency over sales activity Manage, teach and develop junior staff and support hiring and interviewing What You'll Bring Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organization. We're enabling teams to go beyond by valuing who they are and empowering what they bring. The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strong experience in Banking and or Trade & Working Capital solutions, and Customer facing and or sales experience, in direct contact with clients in the UAE, Qatar and the Middle East region desirable. The candidate should demonstrate expertise in Traditional Trade Finance, Structured Trade and Working Capital solutions, together with Middle East market knowledge. B.A. in Finance, Business Administration or equivalent ideal, or other university and business school qualifications, such as finance, law, engineering, math, physics, or economics, as examples Fluency in English Arabic is a plus What else you need to know This role is based in our Triton Square office in London, conveniently located within walking distance from Euston Station and Warren Street Station. WE VALUE YOUR IMPACT Your contribution matters , and it's recognized. You can expect a fair, competitive reward package that reflects the impact you create and the value you deliver. But we know rewards go beyond numbers. We enable our teams to go beyond through global opportunities and broad career paths. Flexibility that works. Enjoy a hybrid working models-some days remote, some days onsite with your team-along with flexible hours. Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us 30 days holiday plus bank holidays, with the option to purchase up to 5 contractual days per year Company funded individual private medical insurance Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, healthcare cash plan and health assessments Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover Share in Santander's success by investing in our Sharesave and Partnership shares plans Learning for life. Access hundreds of courses on our platforms, including exclusive access to our global learning space: Santander Open Academy () Competitive rewards. Receive a highly competitive salary with performance-based bonuses, motivating you to keep growing with us. Financial advantages. Benefit from preferential banking terms, special interest rates on loans, life insurance, and more. Your health is our priority. Through BeHealthy, our global wellness programme, we promote Holistic wellbeing.We're here to keep you motivated , help you reach your goals, and celebrate your progress, every step of the way. For more information about our wide range of benefits and family friendly policies visit our website. Equal Opportunities Santander are an equal opportunities employer. When we talk about diversity, we don't just want to pay lip service. Our customers come from a wide range of backgrounds, and so do our people. It's important to us that we create an inclusive culture where everyone counts, and we particularly welcome applications from different underrepresented groups.For more information on our commitment to equal opportunities, please visit our diversity page. What to do next If this sounds like a role you're interested in, then please apply on the link.Due to high volume of applications we may need to close this role earlier than the advertised date, so recommend submitting an application as soon as possible. (blob:)0:00 / 1:01