About Planet: Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets. Role Overview We are seeking a strategic and results-oriented Commercial Lead - Enterprise Market to drive the development and execution of go-to-market (GTM) strategies for solutions across geographies. This role integrates presales, marketing, and customer experience into a unified commercial framework, ensuring consistent messaging, campaign alignment, and measurable market impact. You will be responsible for executing high-impact GTM initiatives and delivering commercial outcomes specifically within the enterprise segment, while also supporting mid-market and developing market efforts. What you'll do: Strategic Execution Develop and implement GTM strategies aligned with enterprise commercial and product priorities. Translate strategic objectives into actionable plans, including campaign design, enablement, and lifecycle communications. Ensure GTM activities are tailored to enterprise customer needs and market dynamics. Market Activation Execute multi-channel campaigns (e.g., paid media, SEO, webinars, events) to drive pipeline growth and brand visibility. Support cross-sell and upsell initiatives through solution packaging and targeted messaging. Collaborate with cross-functional teams to ensure campaign alignment and customer experience consistency. Performance & Insights Monitor and report on GTM performance metrics including MQLs, pipeline velocity, and campaign ROI. Use data-driven insights to refine strategies and optimize execution. Ensure GTM efforts are scalable, repeatable, and measurable across enterprise markets. Who you are 10+ years of experience in GTM, commercial strategy, or marketing leadership roles, ideally with exposure to enterprise customer or portfolio. Proven ability to lead cross-functional teams and deliver measurable business impact in complex environments. Deep understanding of B2B SaaS, payments, or verticals such as hospitality and retail. Strong analytical mindset with the ability to translate insights into action. Excellent communication and stakeholder management skills, with cultural sensitivity and adaptability. Why Planet: Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you - Apply now.At Planet, we embrace a hybrid work model, with three days a week in the office.Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully. Company Background Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.
Oct 29, 2025
Full time
About Planet: Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets. Role Overview We are seeking a strategic and results-oriented Commercial Lead - Enterprise Market to drive the development and execution of go-to-market (GTM) strategies for solutions across geographies. This role integrates presales, marketing, and customer experience into a unified commercial framework, ensuring consistent messaging, campaign alignment, and measurable market impact. You will be responsible for executing high-impact GTM initiatives and delivering commercial outcomes specifically within the enterprise segment, while also supporting mid-market and developing market efforts. What you'll do: Strategic Execution Develop and implement GTM strategies aligned with enterprise commercial and product priorities. Translate strategic objectives into actionable plans, including campaign design, enablement, and lifecycle communications. Ensure GTM activities are tailored to enterprise customer needs and market dynamics. Market Activation Execute multi-channel campaigns (e.g., paid media, SEO, webinars, events) to drive pipeline growth and brand visibility. Support cross-sell and upsell initiatives through solution packaging and targeted messaging. Collaborate with cross-functional teams to ensure campaign alignment and customer experience consistency. Performance & Insights Monitor and report on GTM performance metrics including MQLs, pipeline velocity, and campaign ROI. Use data-driven insights to refine strategies and optimize execution. Ensure GTM efforts are scalable, repeatable, and measurable across enterprise markets. Who you are 10+ years of experience in GTM, commercial strategy, or marketing leadership roles, ideally with exposure to enterprise customer or portfolio. Proven ability to lead cross-functional teams and deliver measurable business impact in complex environments. Deep understanding of B2B SaaS, payments, or verticals such as hospitality and retail. Strong analytical mindset with the ability to translate insights into action. Excellent communication and stakeholder management skills, with cultural sensitivity and adaptability. Why Planet: Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you - Apply now.At Planet, we embrace a hybrid work model, with three days a week in the office.Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully. Company Background Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.
Product Director - Terminal Solutions page is loaded Product Director - Terminal Solutionsremote type: Hybridlocations: London - UK: Porto - Portugal: Milan Office - Italy: Madrid Office - Spaintime type: Full timeposted on: Posted Todayjob requisition id: JR10594 About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets. The Role overview Responsible for leading and managing a team of Product Managers to maintain and deliver high quality and relevant Terminal Solutions within the wider Payment Product Management function. This will be in support of all sectors and geographies where the business operates and working closely alongside Commercial, Financial and Technical colleagues.Have responsibility for the shape and definition of new and existing solution evolution and be accountable for managing a wide and comprehensive set of terminal and solution types aligned with business objectives. This will span the full product lifecycle and ensure that required support and communication material are available to deliver excellence throughout.It will be a requirement to follow and understand market trends and developments plus frequent analysis of competitors to ensure roadmap and future solutions are effective and timely. In doing so ensure the business is recognized as a market leader and innovator. What you'll do: • Coach and lead the Product Management Terminal Solutions team to realize potential and growth with a success driven attitude to deliver for the business.• Align closely with Pricing, global sales, business development and supply chain on product strategy, market feedback and key account requirements.• Create and define market propositions in line with business strategy across segments geographies and channels.• Ensure solutions remain compelling and competitive in support of all sectors including Hospitality, Retail, Unattended and Financial Institutions.• Drive value and increased revenue from product propositions and solutions.• Define, deliver, and effectively communicate product capabilities and benefits both across the business and working Marketing Communications to generate high quality product collateral and messaging for external use.• Maintain supplier and partner relationships with product hardware vendors and suppliers in support of Terminal Development, Operations and Supply Chain.• Propose and deliver continuous improvement initiatives for terminal solutions and related services to enhance efficiency and profitability.• Be the recognized expert with specialist knowledge of the terminal ecosystem - including suppliers, partners, markets, and competitors. Who you are: • Always uphold and demonstrate the Planet values.• Ability to lead and develop a highly effective team.• Business/financial/technical/marketing university degree or equivalent would be valued.• A proven record of high-level product management experience or similar/equivalent.• Payment market and technology experience preferably in customer present card payments.• Ability to take business requirement and translate them into detailed product specifications or enhancements.• Experience of product lifecycle, managing release cycles and backlog.• Analytical approach to complex problems, generating pragmatic solutions with consensus.• Excellent verbal and written communication skills with customers, business and technical team members across the organization.• Strong interpersonal skills and an effective communication style.• Ability to effectively communicate and work in a distributed environment with colleagues located in different geographical regions across various levels of departments and organizations to facilitate meetings with business and technical audience.• Detail oriented planner with ability to manage workload, capacity and prioritization with a structured approach.• Pro-active and organized to function well and meet deadlines in a high-paced environment.Your work environment:• Fluent in English (both oral and written)• Any European additional languages are considered as an asset. Why Planet: Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you - Apply now.At Planet, we embrace a hybrid work model, with three days a week in the office.Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully. (blob:)0:00 / 1:26 Company Background Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.
Oct 12, 2025
Full time
Product Director - Terminal Solutions page is loaded Product Director - Terminal Solutionsremote type: Hybridlocations: London - UK: Porto - Portugal: Milan Office - Italy: Madrid Office - Spaintime type: Full timeposted on: Posted Todayjob requisition id: JR10594 About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets. The Role overview Responsible for leading and managing a team of Product Managers to maintain and deliver high quality and relevant Terminal Solutions within the wider Payment Product Management function. This will be in support of all sectors and geographies where the business operates and working closely alongside Commercial, Financial and Technical colleagues.Have responsibility for the shape and definition of new and existing solution evolution and be accountable for managing a wide and comprehensive set of terminal and solution types aligned with business objectives. This will span the full product lifecycle and ensure that required support and communication material are available to deliver excellence throughout.It will be a requirement to follow and understand market trends and developments plus frequent analysis of competitors to ensure roadmap and future solutions are effective and timely. In doing so ensure the business is recognized as a market leader and innovator. What you'll do: • Coach and lead the Product Management Terminal Solutions team to realize potential and growth with a success driven attitude to deliver for the business.• Align closely with Pricing, global sales, business development and supply chain on product strategy, market feedback and key account requirements.• Create and define market propositions in line with business strategy across segments geographies and channels.• Ensure solutions remain compelling and competitive in support of all sectors including Hospitality, Retail, Unattended and Financial Institutions.• Drive value and increased revenue from product propositions and solutions.• Define, deliver, and effectively communicate product capabilities and benefits both across the business and working Marketing Communications to generate high quality product collateral and messaging for external use.• Maintain supplier and partner relationships with product hardware vendors and suppliers in support of Terminal Development, Operations and Supply Chain.• Propose and deliver continuous improvement initiatives for terminal solutions and related services to enhance efficiency and profitability.• Be the recognized expert with specialist knowledge of the terminal ecosystem - including suppliers, partners, markets, and competitors. Who you are: • Always uphold and demonstrate the Planet values.• Ability to lead and develop a highly effective team.• Business/financial/technical/marketing university degree or equivalent would be valued.• A proven record of high-level product management experience or similar/equivalent.• Payment market and technology experience preferably in customer present card payments.• Ability to take business requirement and translate them into detailed product specifications or enhancements.• Experience of product lifecycle, managing release cycles and backlog.• Analytical approach to complex problems, generating pragmatic solutions with consensus.• Excellent verbal and written communication skills with customers, business and technical team members across the organization.• Strong interpersonal skills and an effective communication style.• Ability to effectively communicate and work in a distributed environment with colleagues located in different geographical regions across various levels of departments and organizations to facilitate meetings with business and technical audience.• Detail oriented planner with ability to manage workload, capacity and prioritization with a structured approach.• Pro-active and organized to function well and meet deadlines in a high-paced environment.Your work environment:• Fluent in English (both oral and written)• Any European additional languages are considered as an asset. Why Planet: Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you - Apply now.At Planet, we embrace a hybrid work model, with three days a week in the office.Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully. (blob:)0:00 / 1:26 Company Background Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.
Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth, expanding our services and global presence. With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions. Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers. Role Overview: As a Payment Cross Sell Specialist, you will be at the forefront of driving adoption and revenue growth with our existing customers with payments. Your role will involve hunting new opportunities and identifying high-value customer opportunities within a specific territory. In some cases, where you are working with Key Accounts, you will partner with the current account managers. You will engage with our Planet customers to understand their needs and align where our portfolio of products can add the most value. You will leverage your consultative skills to become a trusted advisor, guiding customers through the sales journey with Planet. In this role, you will be expected to execute effective campaign strategies across a customer portfolio. You will own the full-cycle sales engagement plan for cross-selling products, from identifying qualified leads to revenue realization. In partnership with the Account Managers, you will identify and drive opportunity win plans for our existing customers. You will understand detailed business drivers in your forecast and intentionally work the best opportunities that maximize your ability to hit revenue goals. You will maintain an in-depth knowledge of Planet's product portfolio and understand our competitors' products. By driving the adoption of our products, you will play a pivotal role in propelling Planet's revenue growth while helping customers. What you will do: Identify cross-sell opportunities within existing accounts, with the help of the Account Managers, understanding their needs and building trusted relationships with such customers. Expand and exceed your goals within your designated sales territory. Present compelling proposals, define pricing models, negotiate, and sign cross-sell deals. Own the full sales cycle from contract to revenue realization with the customers. Ensure all signed opportunities go live and ramp according to plan. Track, analyze, and create reports based on opportunity activity, particularly on cross-sell and migration processes using internal CRM tool (Salesforce). Collaborate internally, working closely with internal teams such as technology, product, operations, other sales teams, and executive leadership to create clear cross-department process flows to boost customer satisfaction. Who you are: Self-starter who enjoys searching for new business opportunities, with a passion for building strong customer relationships and internal team relationships. Experience selling payments and delivering cross-sell campaigns within either the Hospitality or Retail vertical. Comfortable driving revenue growth and product adoption to exceed program revenue and pipeline targets. Ability to work independently and as part of a team. Strong analytical skills with experience in data analysis tools (e.g., SQL, Tableau, PowerBI) as well as experience in using CRM tools (e.g., Salesforce). Excellent communication, presentation, and interpersonal skills. Ability to manage multiple priorities effectively. Executive presence, comfortable working with and presenting to senior leaders and investors. Desired experience working with international internal stakeholders and customers. Languages: English + Local Language for the region covering (German/French/Spanish/Portuguese/Italian). Why Planet: Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast-paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you - Apply now.
Feb 16, 2025
Full time
Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth, expanding our services and global presence. With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions. Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers. Role Overview: As a Payment Cross Sell Specialist, you will be at the forefront of driving adoption and revenue growth with our existing customers with payments. Your role will involve hunting new opportunities and identifying high-value customer opportunities within a specific territory. In some cases, where you are working with Key Accounts, you will partner with the current account managers. You will engage with our Planet customers to understand their needs and align where our portfolio of products can add the most value. You will leverage your consultative skills to become a trusted advisor, guiding customers through the sales journey with Planet. In this role, you will be expected to execute effective campaign strategies across a customer portfolio. You will own the full-cycle sales engagement plan for cross-selling products, from identifying qualified leads to revenue realization. In partnership with the Account Managers, you will identify and drive opportunity win plans for our existing customers. You will understand detailed business drivers in your forecast and intentionally work the best opportunities that maximize your ability to hit revenue goals. You will maintain an in-depth knowledge of Planet's product portfolio and understand our competitors' products. By driving the adoption of our products, you will play a pivotal role in propelling Planet's revenue growth while helping customers. What you will do: Identify cross-sell opportunities within existing accounts, with the help of the Account Managers, understanding their needs and building trusted relationships with such customers. Expand and exceed your goals within your designated sales territory. Present compelling proposals, define pricing models, negotiate, and sign cross-sell deals. Own the full sales cycle from contract to revenue realization with the customers. Ensure all signed opportunities go live and ramp according to plan. Track, analyze, and create reports based on opportunity activity, particularly on cross-sell and migration processes using internal CRM tool (Salesforce). Collaborate internally, working closely with internal teams such as technology, product, operations, other sales teams, and executive leadership to create clear cross-department process flows to boost customer satisfaction. Who you are: Self-starter who enjoys searching for new business opportunities, with a passion for building strong customer relationships and internal team relationships. Experience selling payments and delivering cross-sell campaigns within either the Hospitality or Retail vertical. Comfortable driving revenue growth and product adoption to exceed program revenue and pipeline targets. Ability to work independently and as part of a team. Strong analytical skills with experience in data analysis tools (e.g., SQL, Tableau, PowerBI) as well as experience in using CRM tools (e.g., Salesforce). Excellent communication, presentation, and interpersonal skills. Ability to manage multiple priorities effectively. Executive presence, comfortable working with and presenting to senior leaders and investors. Desired experience working with international internal stakeholders and customers. Languages: English + Local Language for the region covering (German/French/Spanish/Portuguese/Italian). Why Planet: Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast-paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you - Apply now.
The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it's growing between 13-15% year-on-year. Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it's not just the Silicon Valley brands. Tencent owns WeChatPay, Alibaba owns Alipay and digital disruptors like Square, Stripe and Adyen all invest millions to grow the payments market. Planet are a technology company that's transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere. We operate in a market that continues to evolve and expand, partnering with the world's most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide. To meet consumer demands, payments must be simple, safe, and invisible. The only way to do this is to fully embed payments in the software and networks that runs business. By combining networks, software and payment technology, Planet's creating a world of connected commerce, that makes payments feel good. We're growing organically, and with strong Private Equity investors, Advent International and Eurazeo, we've the financial capital and expertise to grow our capabilities and reach through acquisition. Finance The finance function within Planet has a mission to support and help drive the commercial growth of the business through business partnering and insightful management data. We are looking for talented team members who are: Analytical, data driven and curious about business performance drivers Focused on driving efficient and effective processes Comfortable in challenging and supporting business partners in achieving accelerated growth Role Overview An exciting opportunity has arisen for a Senior Product Financial Analyst, you will be the business partner into the product team, responsible for owning the financial product P&L for acquiring and currency, and supporting the Vertical CFOs with regular reporting and analysis to help drive commercial success. You will be comfortable analysing large amounts of complex transactional data to identify the most critical insights, which will help to drive continued growth in this exciting business. You will be required to build strong relationships across various teams and develop a solid understanding of the business dynamics across the different areas. What you will do Support the Vertical CFOs and their teams with regular reporting and business analysis, while helping to prepare materials used for C-suite and Board level reporting Working to improve process and efficiencies across the commercial finance teams Ingesting and maintaining complex data sets from various product systems to help the team drive commercial insights and support business planning Build and maintain regular reporting and insights Own Adhoc analysis to drill into problem areas as needed support where required Who you are Experienced in analysing country / division / product performance and identifying trends and seeing where best practices can be shared A good communicator and adept at building relationships across teams, while exerting persistence and resourcefulness Must be logical, self-motivated, proactive, with strong analytical skills and a high level of intellectual curiosity Excellent time management skills, demonstrating high levels of accuracy, thoroughness and reliability whilst coping under pressure Strong system and advanced excel skills. Experience with Corporate planning tools advantageous. Flexible and a genuine team player willing to go the extra mile to support others Experienced in payments and/or fintech preferred Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you - Apply now. At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully. About Us Company Background Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners. Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first. With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.
Feb 13, 2025
Full time
The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it's growing between 13-15% year-on-year. Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it's not just the Silicon Valley brands. Tencent owns WeChatPay, Alibaba owns Alipay and digital disruptors like Square, Stripe and Adyen all invest millions to grow the payments market. Planet are a technology company that's transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere. We operate in a market that continues to evolve and expand, partnering with the world's most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide. To meet consumer demands, payments must be simple, safe, and invisible. The only way to do this is to fully embed payments in the software and networks that runs business. By combining networks, software and payment technology, Planet's creating a world of connected commerce, that makes payments feel good. We're growing organically, and with strong Private Equity investors, Advent International and Eurazeo, we've the financial capital and expertise to grow our capabilities and reach through acquisition. Finance The finance function within Planet has a mission to support and help drive the commercial growth of the business through business partnering and insightful management data. We are looking for talented team members who are: Analytical, data driven and curious about business performance drivers Focused on driving efficient and effective processes Comfortable in challenging and supporting business partners in achieving accelerated growth Role Overview An exciting opportunity has arisen for a Senior Product Financial Analyst, you will be the business partner into the product team, responsible for owning the financial product P&L for acquiring and currency, and supporting the Vertical CFOs with regular reporting and analysis to help drive commercial success. You will be comfortable analysing large amounts of complex transactional data to identify the most critical insights, which will help to drive continued growth in this exciting business. You will be required to build strong relationships across various teams and develop a solid understanding of the business dynamics across the different areas. What you will do Support the Vertical CFOs and their teams with regular reporting and business analysis, while helping to prepare materials used for C-suite and Board level reporting Working to improve process and efficiencies across the commercial finance teams Ingesting and maintaining complex data sets from various product systems to help the team drive commercial insights and support business planning Build and maintain regular reporting and insights Own Adhoc analysis to drill into problem areas as needed support where required Who you are Experienced in analysing country / division / product performance and identifying trends and seeing where best practices can be shared A good communicator and adept at building relationships across teams, while exerting persistence and resourcefulness Must be logical, self-motivated, proactive, with strong analytical skills and a high level of intellectual curiosity Excellent time management skills, demonstrating high levels of accuracy, thoroughness and reliability whilst coping under pressure Strong system and advanced excel skills. Experience with Corporate planning tools advantageous. Flexible and a genuine team player willing to go the extra mile to support others Experienced in payments and/or fintech preferred Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you - Apply now. At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully. About Us Company Background Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners. Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first. With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.
Head of Risk & Compliance page is loaded Head of Risk & Compliance Apply remote type Hybrid locations London - UK time type Full time posted on Posted Yesterday job requisition id JR09270 About Us: Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth, expanding our services and global presence. With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions. Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers. Role Overview: Reporting to the Chief Legal Officer, the Head of Risk & Compliance will be responsible for developing and leading the overall Risk Management Framework (RMF) and program at Planet. This person will be able to view the business and opportunities through a risk-based lens and will include ensuring all aspects of Planet's payment institution licenses are maintained in full compliance with regulation including but not limited to those of AML, fraud and credit risk management, safeguarding and governance as well as leading the group's Enterprise Risk Management (ERM) program. The role will lead the Planet's risk and compliance teams, working alongside and in collaboration with the Commercial & Operational teams and direct other stakeholders across the Planet Group in the execution of an effective internal control framework of risk management and compliance monitoring activities required under the Company's UK and EU (French passported) licenses. As the Planet Group continues its path of exceptional innovation and growth, the Company requires a leader who is a subject matter expert in risk and compliance for regulated payments with experience managing cross-functional internal controls whilst scaling processes and retaining best-practices in line with regulatory supervision. This role requires an action mindset and one who is excited by the idea of growing and scaling global compliance and risk policies and processes as part of a bold, fast-moving, hands-on leadership team. What you will do: As the Head of Risk and Compliance, you will lead the general management team of the Company's (currently) two licensed entities in UK and EU respectively, ensuring all activities required by our payment institution authorisations meet regulatory obligations on a risk-based approach. Specifically, you will orchestrate and ensure that cross-functional stakeholders from Finance, Operations, IT, Product, and Commercial execute their internal control activities such as: financial performance, safeguarding and capital reporting; KYC, credit risk & underwriting, transaction monitoring, investigations, escalations and SAR reporting; security assessments; product launch approvals; customer complaint handling; and training. As leader of the Company's AML programs, you will implement and/or maintain robust, scalable policies and procedures with a particular focus on those controls and activities designed to identify and mitigate financial crimes such as money laundering, terrorist financing, and fraud which could be enabled via the Company's regulated payment services. This includes policies and procedures which are clear and easy-to-read, and which can be deployed at the Planet Group level, adjusted for any local nuance as required. This role will also require regular shareholder and board reporting on the entities activities and maintaining resilient, transparent interactions with the UK Financial Conduct Authority, French ACPR and other regulators as the business obtains licenses for new jurisdictions. In addition, you will lead the Enterprise Risk Management Program and overall risk management framework to ensure it is fully deployed across all parts of the organization. This will necessitate setting risk appetite and tolerances, as approved by the board, maintaining risk registers, performing risk assessments, monitoring for emerging risks and recommending risk mitigation actions. This role will also oversee the audit function within Planet which currently leverages a third-party auditor. Key responsibilities of this role include: Leading the general management team of the Company's UK and EU (French) payment institution licensed entities by: Carrying out risk management and compliance monitoring activities and overseeing implementation and operation policies and procedures; Ensuring the effectiveness of the design and operation of compliance and internal control frameworks including controls related to financial reporting, financial crime mitigation, operational, product development, IT and security and commercial activities. Continuously evaluating and as necessary enhancing the controls and control framework in respect of activities of the licensed entities. Lead regulatory exams and investigations. Build and maintain exceptional relationships with UK's Financial Conduct Authority and French ACPR, and any new regulators when obtaining new licenses. Regular reporting to the executive team and boards. Direct accountability for the compliance activities of the licensed entities including: Managing and championing the second line testing and controls to ensure we can demonstrate an effective three lines of defence model within the Planet business. Supervising and developing the MLRO team to ensure you are fully resourced for continued growth at pace. Building fit-for-scale control processes including diligence processes through onboarding activities in our first line, escalation processes to our second line and ongoing scrutiny of existing customers, transaction monitoring for fraud and AML/CTF checks, investigations of suspicious activity and SAR reporting. Working closely with the first line of defence sitting in Operations, whilst owning the second line framework, tools, techniques and policies. Managing key 3rd party vendor tools including Lexis Nexis (KYC), Fraud.net (transaction monitoring), Autorek (safeguarding/reporting), etc. Drafting and articulating policies and procedures in plain language to ensure Planet Group are viewed as easy to conduct businesses with. Defining and implementing the entities' credit policy and credit monitoring processes including up front and periodic credit reviews, maintaining credit watchlists, and execution of risk reduction actions (ie. taking reserves). Performing risk assessments to identify risk in business, business practices, policies and procedures. Audit existing policies and procedures - taking ownership to change these when necessary. Manage training and awareness in respect of the compliance program. Ownership of the Company's Enterprise Risk Management Program and related risk operations to include: Development of internal risk mapping (possibly RCSA or similar), to enable all parts of the business to properly assess their risks. Emerging risk mapping, monitoring, testing and reporting. Management/ownership of internal audit as a third line of defence. Risk and risk mitigation reporting to the board(s). Support the Company's M&A efforts, including evaluating target AML and risk programs and reporting on findings, deficiencies and required uplift. This will necessitate: A strategic view with hands-on, tactical pragmatic execution. Quick synthesizing of regulatory requirements with a wider commercial, risk-based viewpoint. Making the complex simple and provide a clear articulation to business, customers, and regulators on the activities of the Company and the risk and compliance policies and controls applied to meet regulatory requirements. Maintaining a visible profile with key business leaders and staying accessible for key inquiries around license, AML, and risk processes. KPI-driven procedures. Horizon scanning for what regulations and demands of regulators may impact the Company's licenses - and then researching options, garnering best practice, forming a view and then making and executing recommendations. Maintaining knowledge, skills, and market awareness in industry and risk trends and standards; seek out areas for professional development. Ability to effectively communicate well with individuals, teams, customers. Hold the strategic vision for the Risk & Compliance function and its teams. Be a trusted advisor and business partner to the Company, senior leadership, board and its committees, as well as shareholders in matters of best practice in AML/CTF governance, compliance with regulation and risk mitigation. Who you are: Demonstrable understanding of adopting the ability to be flexible and view business opportunities through a risk based lens. Significant experience of regulated compliance in payments, financial services or FinTech businesses. Previous experience leading a multinational risk and/or compliance agenda is preferred. Expert knowledge of payments, e-Money and similar regulations in UK and Europe. Demonstrable understanding of license obligations, including a close understanding of the UK PSRs 2017 . click apply for full job details
Feb 10, 2025
Full time
Head of Risk & Compliance page is loaded Head of Risk & Compliance Apply remote type Hybrid locations London - UK time type Full time posted on Posted Yesterday job requisition id JR09270 About Us: Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth, expanding our services and global presence. With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions. Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers. Role Overview: Reporting to the Chief Legal Officer, the Head of Risk & Compliance will be responsible for developing and leading the overall Risk Management Framework (RMF) and program at Planet. This person will be able to view the business and opportunities through a risk-based lens and will include ensuring all aspects of Planet's payment institution licenses are maintained in full compliance with regulation including but not limited to those of AML, fraud and credit risk management, safeguarding and governance as well as leading the group's Enterprise Risk Management (ERM) program. The role will lead the Planet's risk and compliance teams, working alongside and in collaboration with the Commercial & Operational teams and direct other stakeholders across the Planet Group in the execution of an effective internal control framework of risk management and compliance monitoring activities required under the Company's UK and EU (French passported) licenses. As the Planet Group continues its path of exceptional innovation and growth, the Company requires a leader who is a subject matter expert in risk and compliance for regulated payments with experience managing cross-functional internal controls whilst scaling processes and retaining best-practices in line with regulatory supervision. This role requires an action mindset and one who is excited by the idea of growing and scaling global compliance and risk policies and processes as part of a bold, fast-moving, hands-on leadership team. What you will do: As the Head of Risk and Compliance, you will lead the general management team of the Company's (currently) two licensed entities in UK and EU respectively, ensuring all activities required by our payment institution authorisations meet regulatory obligations on a risk-based approach. Specifically, you will orchestrate and ensure that cross-functional stakeholders from Finance, Operations, IT, Product, and Commercial execute their internal control activities such as: financial performance, safeguarding and capital reporting; KYC, credit risk & underwriting, transaction monitoring, investigations, escalations and SAR reporting; security assessments; product launch approvals; customer complaint handling; and training. As leader of the Company's AML programs, you will implement and/or maintain robust, scalable policies and procedures with a particular focus on those controls and activities designed to identify and mitigate financial crimes such as money laundering, terrorist financing, and fraud which could be enabled via the Company's regulated payment services. This includes policies and procedures which are clear and easy-to-read, and which can be deployed at the Planet Group level, adjusted for any local nuance as required. This role will also require regular shareholder and board reporting on the entities activities and maintaining resilient, transparent interactions with the UK Financial Conduct Authority, French ACPR and other regulators as the business obtains licenses for new jurisdictions. In addition, you will lead the Enterprise Risk Management Program and overall risk management framework to ensure it is fully deployed across all parts of the organization. This will necessitate setting risk appetite and tolerances, as approved by the board, maintaining risk registers, performing risk assessments, monitoring for emerging risks and recommending risk mitigation actions. This role will also oversee the audit function within Planet which currently leverages a third-party auditor. Key responsibilities of this role include: Leading the general management team of the Company's UK and EU (French) payment institution licensed entities by: Carrying out risk management and compliance monitoring activities and overseeing implementation and operation policies and procedures; Ensuring the effectiveness of the design and operation of compliance and internal control frameworks including controls related to financial reporting, financial crime mitigation, operational, product development, IT and security and commercial activities. Continuously evaluating and as necessary enhancing the controls and control framework in respect of activities of the licensed entities. Lead regulatory exams and investigations. Build and maintain exceptional relationships with UK's Financial Conduct Authority and French ACPR, and any new regulators when obtaining new licenses. Regular reporting to the executive team and boards. Direct accountability for the compliance activities of the licensed entities including: Managing and championing the second line testing and controls to ensure we can demonstrate an effective three lines of defence model within the Planet business. Supervising and developing the MLRO team to ensure you are fully resourced for continued growth at pace. Building fit-for-scale control processes including diligence processes through onboarding activities in our first line, escalation processes to our second line and ongoing scrutiny of existing customers, transaction monitoring for fraud and AML/CTF checks, investigations of suspicious activity and SAR reporting. Working closely with the first line of defence sitting in Operations, whilst owning the second line framework, tools, techniques and policies. Managing key 3rd party vendor tools including Lexis Nexis (KYC), Fraud.net (transaction monitoring), Autorek (safeguarding/reporting), etc. Drafting and articulating policies and procedures in plain language to ensure Planet Group are viewed as easy to conduct businesses with. Defining and implementing the entities' credit policy and credit monitoring processes including up front and periodic credit reviews, maintaining credit watchlists, and execution of risk reduction actions (ie. taking reserves). Performing risk assessments to identify risk in business, business practices, policies and procedures. Audit existing policies and procedures - taking ownership to change these when necessary. Manage training and awareness in respect of the compliance program. Ownership of the Company's Enterprise Risk Management Program and related risk operations to include: Development of internal risk mapping (possibly RCSA or similar), to enable all parts of the business to properly assess their risks. Emerging risk mapping, monitoring, testing and reporting. Management/ownership of internal audit as a third line of defence. Risk and risk mitigation reporting to the board(s). Support the Company's M&A efforts, including evaluating target AML and risk programs and reporting on findings, deficiencies and required uplift. This will necessitate: A strategic view with hands-on, tactical pragmatic execution. Quick synthesizing of regulatory requirements with a wider commercial, risk-based viewpoint. Making the complex simple and provide a clear articulation to business, customers, and regulators on the activities of the Company and the risk and compliance policies and controls applied to meet regulatory requirements. Maintaining a visible profile with key business leaders and staying accessible for key inquiries around license, AML, and risk processes. KPI-driven procedures. Horizon scanning for what regulations and demands of regulators may impact the Company's licenses - and then researching options, garnering best practice, forming a view and then making and executing recommendations. Maintaining knowledge, skills, and market awareness in industry and risk trends and standards; seek out areas for professional development. Ability to effectively communicate well with individuals, teams, customers. Hold the strategic vision for the Risk & Compliance function and its teams. Be a trusted advisor and business partner to the Company, senior leadership, board and its committees, as well as shareholders in matters of best practice in AML/CTF governance, compliance with regulation and risk mitigation. Who you are: Demonstrable understanding of adopting the ability to be flexible and view business opportunities through a risk based lens. Significant experience of regulated compliance in payments, financial services or FinTech businesses. Previous experience leading a multinational risk and/or compliance agenda is preferred. Expert knowledge of payments, e-Money and similar regulations in UK and Europe. Demonstrable understanding of license obligations, including a close understanding of the UK PSRs 2017 . click apply for full job details