Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert The Manager, Customer Success is a key part of the Customer Success team, responsible for driving strategic objectives and ensuring operational excellence through the leadership of a regional team of 4-5 Customer Success Managers. Each CSM owns the full customer lifecycle -from onboarding through retention, renewals, and commercial conversations -and your role is to enable their success. Rather than managing accounts directly, the Manager, Customer Success focuses exclusively on leading, coaching, and developing the team. You will be the first line of support for escalations, ensuring CSMs have the guidance and resources they need to manage complex customer situations. You'll also work closely with Sales and Services leaders to make sure your team is aligned and positioned to deliver on customer outcomes, renewals, and growth in the region. The Manager, Customer Success is the customer's advocate and is focused on key metrics of success, including customer satisfaction, retention, and identifying new opportunities to expand our relationships with our customers and partners. The Manager, Customer Success is an expert of our products and technology, experimentation strategy, and on growing a culture of experimentation. By relying on past experience, business acumen, and keen project management skills, the Manager, Customer Success is the driving force that enables our customers to build a highly valuable digital program. The Manager, Customer Success is responsible for a regular cadence of team meetings, organizing key enablement exercises, driving higher business acumen and maturity of the team, supporting professional development for each direct report, and a process to flag and support red accounts, and renewal rate forecasting. Lastly, the Manager, Customer Success will serve as the liaison between the customer and Optimizely - facilitating collaboration with Product, Engineering, Sales, Professional Services and others to be the voice of the customer within Optimizely. Job Responsibilities In partnership with Account Executives, own the overall relationship with assigned clients in a blended portfolio of strategic customers, focusing on: growing adoption and ensuring retention, expansion and satisfaction. Work with direct reports to guide as well as directly with customers to build and execute on a success plan that establishes critical goals and key performance indicators for their digital program Ensure customers adopt best practices for both running their digital program and in using Optimizely's platform Implement and ensuring a 'white glove' service for our customers Address risks of client churn with senior management and work through churn risks with team members Introduce new products and services to our customers Lead and participate in the creation of strategies that drive product adoption, value realization, and delight our customers throughout the duration of the customer lifecycle Customer relationship and executive stakeholder management (to C-level) Regularly shares expertise and organizes trainings with the team to support continuous learning and improvement Ability to analyze data, discover compelling insights and develop action plans to achieve goals Manage customers through the full customer lifecycle, from initial on-boarding, scoping to successful maturity and growth. Guide team members in this process. Developing and maintaining a customer success management plan, both for themselves and for the wider team, executes against that plan Leading and directing customers, through building strong relationships and creating the conditions and opportunities to up-sell our company's services and additional products Drive excellent customer satisfaction by understanding and over-delivering against Customer expectations Represent the Customer Success team at client facing meetings, events and internal meetings Ability to report on team performance, conduct plans to improve performance and capabilities when needed Maintaining customer success targets through contract renewals, growth and lead generation Full management of the customer renewal process Maintaining and innovating the use of CRM and CSM tools to record customer information and to track KPI's. Being able to report back to manager on the region's performance. Maintaining outstanding levels of client retention Conducting customer presentations to educate customers on how Optimizely will provide added value and/or drive business value Collaboratively work effectively with and across other departments, especially the sales team, partner team and marketing team in the region Maintain an active course of self-development in Optimizely & Industry developments Travel to customer locations when necessary Knowledge and Experience Experience leading a team of customer success managers An innate drive for customer success and a strong commercial awareness Strong leadership capabilities at the group management level Highly driven with strong desire to achieve top results and break through barriers, determined to adapt quickly and comfortable with some ambiguity Strong conflict management and conflict resolution skills A passion for people, able to use your initiative and willing to go the extra mile Have a "Can Do" attitude Strong customer facing skills, able to pro-actively manage customer expectations, recognize customer needs and adapt company capabilities to customer's requirements Are curious and have a deep desire to continuously improve and learn, with proven capacity to quickly absorb new concepts and technologies, preferably hands-on. Strong technical, analytical, and problem-solving skills. Ability to tie business problems to technical solutions and understand technology value propositions. Comfortable leading presentations and demos of our platform to large groups, both technical and non-technical. In-person and virtually. Track record of achieving targets in a solutions environment Excellent written and verbal communication skills Ability to work well under pressure, while retaining focus and composure Ability to communicate technical/ business issues and solutions clearly and confidently Ability to understand, communicate and interpret best practice digital marketing techniques Experience of delivering strategies and plans Confident; self-motivated and driven to achieve Ability to develop customer trust, grow accounts and nurture the talented team around you is key Energetic, lively and have an engaging personality and enjoy working in a team environment The tenacity to develop and educate existing customers on the company philosophy and product offering Ability to work autonomously negotiating long term relationships Experience with A/B testing/Experimentation and statistical methodologies is a plus Ability to use Optimizely is a plus Ability to travel up to 20% of the time to visit customers
Nov 19, 2025
Full time
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert The Manager, Customer Success is a key part of the Customer Success team, responsible for driving strategic objectives and ensuring operational excellence through the leadership of a regional team of 4-5 Customer Success Managers. Each CSM owns the full customer lifecycle -from onboarding through retention, renewals, and commercial conversations -and your role is to enable their success. Rather than managing accounts directly, the Manager, Customer Success focuses exclusively on leading, coaching, and developing the team. You will be the first line of support for escalations, ensuring CSMs have the guidance and resources they need to manage complex customer situations. You'll also work closely with Sales and Services leaders to make sure your team is aligned and positioned to deliver on customer outcomes, renewals, and growth in the region. The Manager, Customer Success is the customer's advocate and is focused on key metrics of success, including customer satisfaction, retention, and identifying new opportunities to expand our relationships with our customers and partners. The Manager, Customer Success is an expert of our products and technology, experimentation strategy, and on growing a culture of experimentation. By relying on past experience, business acumen, and keen project management skills, the Manager, Customer Success is the driving force that enables our customers to build a highly valuable digital program. The Manager, Customer Success is responsible for a regular cadence of team meetings, organizing key enablement exercises, driving higher business acumen and maturity of the team, supporting professional development for each direct report, and a process to flag and support red accounts, and renewal rate forecasting. Lastly, the Manager, Customer Success will serve as the liaison between the customer and Optimizely - facilitating collaboration with Product, Engineering, Sales, Professional Services and others to be the voice of the customer within Optimizely. Job Responsibilities In partnership with Account Executives, own the overall relationship with assigned clients in a blended portfolio of strategic customers, focusing on: growing adoption and ensuring retention, expansion and satisfaction. Work with direct reports to guide as well as directly with customers to build and execute on a success plan that establishes critical goals and key performance indicators for their digital program Ensure customers adopt best practices for both running their digital program and in using Optimizely's platform Implement and ensuring a 'white glove' service for our customers Address risks of client churn with senior management and work through churn risks with team members Introduce new products and services to our customers Lead and participate in the creation of strategies that drive product adoption, value realization, and delight our customers throughout the duration of the customer lifecycle Customer relationship and executive stakeholder management (to C-level) Regularly shares expertise and organizes trainings with the team to support continuous learning and improvement Ability to analyze data, discover compelling insights and develop action plans to achieve goals Manage customers through the full customer lifecycle, from initial on-boarding, scoping to successful maturity and growth. Guide team members in this process. Developing and maintaining a customer success management plan, both for themselves and for the wider team, executes against that plan Leading and directing customers, through building strong relationships and creating the conditions and opportunities to up-sell our company's services and additional products Drive excellent customer satisfaction by understanding and over-delivering against Customer expectations Represent the Customer Success team at client facing meetings, events and internal meetings Ability to report on team performance, conduct plans to improve performance and capabilities when needed Maintaining customer success targets through contract renewals, growth and lead generation Full management of the customer renewal process Maintaining and innovating the use of CRM and CSM tools to record customer information and to track KPI's. Being able to report back to manager on the region's performance. Maintaining outstanding levels of client retention Conducting customer presentations to educate customers on how Optimizely will provide added value and/or drive business value Collaboratively work effectively with and across other departments, especially the sales team, partner team and marketing team in the region Maintain an active course of self-development in Optimizely & Industry developments Travel to customer locations when necessary Knowledge and Experience Experience leading a team of customer success managers An innate drive for customer success and a strong commercial awareness Strong leadership capabilities at the group management level Highly driven with strong desire to achieve top results and break through barriers, determined to adapt quickly and comfortable with some ambiguity Strong conflict management and conflict resolution skills A passion for people, able to use your initiative and willing to go the extra mile Have a "Can Do" attitude Strong customer facing skills, able to pro-actively manage customer expectations, recognize customer needs and adapt company capabilities to customer's requirements Are curious and have a deep desire to continuously improve and learn, with proven capacity to quickly absorb new concepts and technologies, preferably hands-on. Strong technical, analytical, and problem-solving skills. Ability to tie business problems to technical solutions and understand technology value propositions. Comfortable leading presentations and demos of our platform to large groups, both technical and non-technical. In-person and virtually. Track record of achieving targets in a solutions environment Excellent written and verbal communication skills Ability to work well under pressure, while retaining focus and composure Ability to communicate technical/ business issues and solutions clearly and confidently Ability to understand, communicate and interpret best practice digital marketing techniques Experience of delivering strategies and plans Confident; self-motivated and driven to achieve Ability to develop customer trust, grow accounts and nurture the talented team around you is key Energetic, lively and have an engaging personality and enjoy working in a team environment The tenacity to develop and educate existing customers on the company philosophy and product offering Ability to work autonomously negotiating long term relationships Experience with A/B testing/Experimentation and statistical methodologies is a plus Ability to use Optimizely is a plus Ability to travel up to 20% of the time to visit customers
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Staff Software Engineer- (Optimizely Analytics, Backend) At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution. We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech. At our core, we believe work is about more than just numbers it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued. Join us and become part of a company that's empowering people to unlock their digital potential! To get a sneak peek into our culture, find us on Optimizely Analytics is the industry leading warehouse native analytics platform. We are used by Canva, Grammarly, Alaska Airlines, and many more to unlock data-driven decisions for experiment analysis, product analytics, sales analytics and beyond. You will work in a small, nimble team. Our team prides itself on shipping with speed and having our engineers be make product and design decisions with ownership and autonomy. As the newest addition to the Optimizely product portfolio, with a rapidly growing customer base there is tremendous opportunity to work on exciting and impact areas of the product. Job Responsibilities As a Staff Software Engineer, you will be a technical leader responsible for shaping the foundation of Optimizely Analytics' backend systems and scaling them to meet the needs of our rapidly growing customer base. You will: Design and evolve the architecture of highly scalable, reliable, and secure distributed systems. Drive technical excellence across the engineering organization by setting standards for code quality, system design, observability, and operational best practices. Collaborate closely with Product, UX, and Application Engineering teams to deliver impactful features while ensuring architectural soundness and scalability. Mentor and guide senior and mid-level engineers, fostering technical growth and elevating the overall team's capabilities. Anticipate and address complex system challenges such as performance optimization, fault tolerance, and data-intensive workloads. Influence product direction, leveraging deep technical insight to shape road Knowledge and Experience Bachelor's degree in Computer Science, or equivalent practical experience. 8+ years of software development experience with strong foundations in data structures, algorithms, and distributed systems. 5+ years of backend experience building, deploying, and operating large-scale distributed systems in production. Deep expertise in system design, API design, scalability, and performance tuning. Proficiency in at least one modern backend programming language (Java preferred). Hands-on experience with cloud-native architectures, containerization, orchestration, and CI/CD pipelines. We Would Love to See Prior experience as a technical lead or staff engineer, driving large cross-functional initiatives to completion. Experience building enterprise-grade backend infrastructure that handles high-volume, low-latency workloads. Proven ability to influence architecture and technical strategy across multiple teams. A track record of mentoring engineers and scaling engineering organizations. Passion for working in fast-paced environments where you wear multiple hats and influence both product and technology. Education Bachelor's Degree (Computer Science or engineering preferred) or equivalent work experience Displaying Technical Expertise Communicating Effectively Solving Complex Problems Demonstrating Initiative Delivering High Quality Work Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Nov 15, 2025
Full time
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Staff Software Engineer- (Optimizely Analytics, Backend) At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution. We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech. At our core, we believe work is about more than just numbers it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued. Join us and become part of a company that's empowering people to unlock their digital potential! To get a sneak peek into our culture, find us on Optimizely Analytics is the industry leading warehouse native analytics platform. We are used by Canva, Grammarly, Alaska Airlines, and many more to unlock data-driven decisions for experiment analysis, product analytics, sales analytics and beyond. You will work in a small, nimble team. Our team prides itself on shipping with speed and having our engineers be make product and design decisions with ownership and autonomy. As the newest addition to the Optimizely product portfolio, with a rapidly growing customer base there is tremendous opportunity to work on exciting and impact areas of the product. Job Responsibilities As a Staff Software Engineer, you will be a technical leader responsible for shaping the foundation of Optimizely Analytics' backend systems and scaling them to meet the needs of our rapidly growing customer base. You will: Design and evolve the architecture of highly scalable, reliable, and secure distributed systems. Drive technical excellence across the engineering organization by setting standards for code quality, system design, observability, and operational best practices. Collaborate closely with Product, UX, and Application Engineering teams to deliver impactful features while ensuring architectural soundness and scalability. Mentor and guide senior and mid-level engineers, fostering technical growth and elevating the overall team's capabilities. Anticipate and address complex system challenges such as performance optimization, fault tolerance, and data-intensive workloads. Influence product direction, leveraging deep technical insight to shape road Knowledge and Experience Bachelor's degree in Computer Science, or equivalent practical experience. 8+ years of software development experience with strong foundations in data structures, algorithms, and distributed systems. 5+ years of backend experience building, deploying, and operating large-scale distributed systems in production. Deep expertise in system design, API design, scalability, and performance tuning. Proficiency in at least one modern backend programming language (Java preferred). Hands-on experience with cloud-native architectures, containerization, orchestration, and CI/CD pipelines. We Would Love to See Prior experience as a technical lead or staff engineer, driving large cross-functional initiatives to completion. Experience building enterprise-grade backend infrastructure that handles high-volume, low-latency workloads. Proven ability to influence architecture and technical strategy across multiple teams. A track record of mentoring engineers and scaling engineering organizations. Passion for working in fast-paced environments where you wear multiple hats and influence both product and technology. Education Bachelor's Degree (Computer Science or engineering preferred) or equivalent work experience Displaying Technical Expertise Communicating Effectively Solving Complex Problems Demonstrating Initiative Delivering High Quality Work Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Optimizely is focused on unlocking the boundless potential of our clients and employees. We are a category leader in Digital Experience Platform (DXP) and have the pleasure of serving over 9,000 brands, from global organizations such as Visa, Sky, Yamaha, and Wall Street Journal to tech innovators like Atlassian DocuSign, FitBit, and Zillow. Optimizely fosters an inclusive and diverse culture with a global team of 1500+ people spread across the US, Europe, Dubai, Australia, Singapore, Bangladesh, and Vietnam. Our unique work environment focuses on flexibility, trust, teamwork, diversity, and moving fast. We genuinely believe that our people make all the difference, and once we find the best talent, we go out of our way to nurture them. If you are looking to work on the next generation of digital technologies in a fast-paced and growing environment with industry leaders, Optimizely is the place for you! The new Senior Packaging & Pricing Manager will help us to start revisiting our P&P across the product portfolio in a structured and methodological fashion (i.e. based on data, as well as qual and quant research), foster "value thinking" through collaboration and support setting up scalable processes . Job Responsibilities • Drive pricing and packaging projects for product categories that is optimized to deliver on the company's value proposition and ensure growth is maximized • Gather insights from both internal and external sources to evaluate our competitive positioning and market opportunity and inform strategic pricing decisions and directions • Conduct primary and secondary pricing research (familiarity with Conjoint, VWD, GG, MaxDiff, TURF, KANO is a strong asset) • Foster collaboration with PM teams to uplevel • Model financial impact of P&P hypotheses and recommendations - Perform pricing and packaging experiments to inform and test hypotheses across Optimizely features and functions • Work with product and marketing stakeholders to understand product roadmap and feature functionality to develop pricing and packaging recommendations to ensure we maximize continuous value capture • Create lasting impact in how we commercialize and go-to-market with our offerings Knowledge and Experience • 3+ years of specific Pricing & Packaging experience in SaaS/PaaS for a software company, scale-up or consulting firm • Strong numerical, analytical and modeling skills, uncovering insights to drive measurable benefits • Good understanding of SaaS pricing & packaging theory whilst combining with real world implementable business outcomes • Interpersonal skills, able to work effectively at all levels of the organization • Knowledgeable of the core pricing research methods (VWD, Conjoint, GG, MaxDiff, Kano, Turf) a benefit • Experience with CRM and CPQ tools Education Bachelor in Economics, Business or within wider quantitative domain. Acting Decisively Acting Strategically Critical Thinking Interacting with People at Different Levels Thinking Broadly Our culture is the most important thing we offer. We continuously aim to provide a high-growth space, both virtually and in person, where you can do your best work and, in the process, unlock your boundless potential. At Optimizely, our standardized language is English, and it is crucial to have good English communication skills to be successful in your global role. All our external and cross-location communication is done in US English (en-us), but internally you can speak in whichever native language you most identify with. Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Nov 10, 2025
Full time
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Optimizely is focused on unlocking the boundless potential of our clients and employees. We are a category leader in Digital Experience Platform (DXP) and have the pleasure of serving over 9,000 brands, from global organizations such as Visa, Sky, Yamaha, and Wall Street Journal to tech innovators like Atlassian DocuSign, FitBit, and Zillow. Optimizely fosters an inclusive and diverse culture with a global team of 1500+ people spread across the US, Europe, Dubai, Australia, Singapore, Bangladesh, and Vietnam. Our unique work environment focuses on flexibility, trust, teamwork, diversity, and moving fast. We genuinely believe that our people make all the difference, and once we find the best talent, we go out of our way to nurture them. If you are looking to work on the next generation of digital technologies in a fast-paced and growing environment with industry leaders, Optimizely is the place for you! The new Senior Packaging & Pricing Manager will help us to start revisiting our P&P across the product portfolio in a structured and methodological fashion (i.e. based on data, as well as qual and quant research), foster "value thinking" through collaboration and support setting up scalable processes . Job Responsibilities • Drive pricing and packaging projects for product categories that is optimized to deliver on the company's value proposition and ensure growth is maximized • Gather insights from both internal and external sources to evaluate our competitive positioning and market opportunity and inform strategic pricing decisions and directions • Conduct primary and secondary pricing research (familiarity with Conjoint, VWD, GG, MaxDiff, TURF, KANO is a strong asset) • Foster collaboration with PM teams to uplevel • Model financial impact of P&P hypotheses and recommendations - Perform pricing and packaging experiments to inform and test hypotheses across Optimizely features and functions • Work with product and marketing stakeholders to understand product roadmap and feature functionality to develop pricing and packaging recommendations to ensure we maximize continuous value capture • Create lasting impact in how we commercialize and go-to-market with our offerings Knowledge and Experience • 3+ years of specific Pricing & Packaging experience in SaaS/PaaS for a software company, scale-up or consulting firm • Strong numerical, analytical and modeling skills, uncovering insights to drive measurable benefits • Good understanding of SaaS pricing & packaging theory whilst combining with real world implementable business outcomes • Interpersonal skills, able to work effectively at all levels of the organization • Knowledgeable of the core pricing research methods (VWD, Conjoint, GG, MaxDiff, Kano, Turf) a benefit • Experience with CRM and CPQ tools Education Bachelor in Economics, Business or within wider quantitative domain. Acting Decisively Acting Strategically Critical Thinking Interacting with People at Different Levels Thinking Broadly Our culture is the most important thing we offer. We continuously aim to provide a high-growth space, both virtually and in person, where you can do your best work and, in the process, unlock your boundless potential. At Optimizely, our standardized language is English, and it is crucial to have good English communication skills to be successful in your global role. All our external and cross-location communication is done in US English (en-us), but internally you can speak in whichever native language you most identify with. Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution. We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech. At our core, we believe work is about more than just numbers it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued. Join us and become part of a company that's empowering people to unlock their digital potential! To get a sneak peek into our culture, find us on Overview Why is this team critical to Optimizely? Business Impact: Powering Optimizely One, our ML innovations are crucial for defining Optimizely's technological leadership in digital experience platform High Visibility: ML capabilities developed by this team are central to Optimizely's strategic product roadmap and cross-product integration Shape the Future: we are positioned to define the next generation of intelligent digital interaction across global brands The Role We are seeking an exceptional Staff Data Scientist who will architect and technically lead projects dedicated to pushing the boundaries of AI-driven digital experiences. In this pivotal role, you will guide the development of cutting-edge machine learning solutions that not only anticipate but actively shape how global brands engage, understand, and delight their customers through intelligent, predictive, and personalized digital interactions.Some Technologies We Work With:Python primarily, with bits and pieces of typescript and scalaGCP, AWS, Azure - in this order of relevanceGitHub, Docker, GitHub Actions, Terraform, KubernetesPandas, PySpark and SparkVertex AI, Azure OpenAI for LLMs Job Responsibilities Lead the execution of projects in a high-performing data science team, fostering professional growth and creating an inclusive and collaborative environment Architect and design scalable machine learning systems that solve complex challenges Develop and execute the data science team's strategic roadmap, managing complex projects from conception to deployment Make high-impact technical decisions and provide guidance Establish best practices in software engineering and machine learning development Implement rigorous code quality and testing standards across data science projects Support talent acquisition and continuous learning initiatives Knowledge and Experience Knowledge of ML model development and deployment frameworks (MLFlow, Kubeflow Advanced data querying (SQL) and data engineering pipelines (Airflow Extensive experience with comprehensive unit testing, integration testing, and test coverage strategies Experience working with Product Management teams and ability to translate complex technical concepts for non-technical stakeholders Education PhD's, Master's, or Bachelor's degree in Computer Science, Machine Learning, or related field Driving Continuous Improvement Driving for Results Driving Projects to Completion Interacting with People at Different Levels Communicating Effectively Prioritizing and Organizing Work Developing Talent Displaying Technical Expertise Accepting Responsibility Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Nov 06, 2025
Full time
At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution. We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech. At our core, we believe work is about more than just numbers it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued. Join us and become part of a company that's empowering people to unlock their digital potential! To get a sneak peek into our culture, find us on Overview Why is this team critical to Optimizely? Business Impact: Powering Optimizely One, our ML innovations are crucial for defining Optimizely's technological leadership in digital experience platform High Visibility: ML capabilities developed by this team are central to Optimizely's strategic product roadmap and cross-product integration Shape the Future: we are positioned to define the next generation of intelligent digital interaction across global brands The Role We are seeking an exceptional Staff Data Scientist who will architect and technically lead projects dedicated to pushing the boundaries of AI-driven digital experiences. In this pivotal role, you will guide the development of cutting-edge machine learning solutions that not only anticipate but actively shape how global brands engage, understand, and delight their customers through intelligent, predictive, and personalized digital interactions.Some Technologies We Work With:Python primarily, with bits and pieces of typescript and scalaGCP, AWS, Azure - in this order of relevanceGitHub, Docker, GitHub Actions, Terraform, KubernetesPandas, PySpark and SparkVertex AI, Azure OpenAI for LLMs Job Responsibilities Lead the execution of projects in a high-performing data science team, fostering professional growth and creating an inclusive and collaborative environment Architect and design scalable machine learning systems that solve complex challenges Develop and execute the data science team's strategic roadmap, managing complex projects from conception to deployment Make high-impact technical decisions and provide guidance Establish best practices in software engineering and machine learning development Implement rigorous code quality and testing standards across data science projects Support talent acquisition and continuous learning initiatives Knowledge and Experience Knowledge of ML model development and deployment frameworks (MLFlow, Kubeflow Advanced data querying (SQL) and data engineering pipelines (Airflow Extensive experience with comprehensive unit testing, integration testing, and test coverage strategies Experience working with Product Management teams and ability to translate complex technical concepts for non-technical stakeholders Education PhD's, Master's, or Bachelor's degree in Computer Science, Machine Learning, or related field Driving Continuous Improvement Driving for Results Driving Projects to Completion Interacting with People at Different Levels Communicating Effectively Prioritizing and Organizing Work Developing Talent Displaying Technical Expertise Accepting Responsibility Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
The Manager, Engagement Management (M3) leads a high-performing team of Engagement Managers across EMEA (UK, Germany, Amsterdam, and Dhaka), scaling delivery excellence for product onboardings. You'll balance people leadership (80%) with direct customer engagement (20%) -owning a small strategic onboarding portfolio while coaching, resourcing, and developing the team to exceed outcomes and utilization targets. This role sits within Customer Success's Onboarding organization and is pivotal to timetovalue, CSAT, and growth through service attach Job Responsibilities Lead & develop the EMEA EM team ( 80%) Coach, grow, and performancemanage a distributed team; keep a strong bias toward internal mobility to maintain cohesion across regions. Manage capacity and utilization: assign onboardings, forecast, and approve weekly/monthly time in Kantata; ensure EMs meet 60% utilization. Maintain operational cadence: project hygiene, EOM finance processes, holiday approvals for customer continuity, and leadership updates. Drive continuous improvement: lead/co-lead internal transformation initiatives; champion cross-product enablement and cross-training; share best practices. Elevate outcomes: improve timetovalue, project progression, CSAT 4.0, and newhire timetoproductivity (target 60% customer engagement by months 3-4). Engage directly with customers ( 20%) Own a focused onboarding portfolio from sales handoff to golive; manage scope, risk, timelines, and stakeholder expectations. Serve as an executive-level escalation point; communicate clearly with technical and non-technical audiences. Promote adoption and value using Microsoft Teams, Salesforce, Kantata, Zendesk, Jira, and Gainsight. Cross-functional & regional collaboration. Partner with Sales, CSMs, Product, Engineering, and SMEs to deliver structured onboarding programs with defined goals and timelines; align to Optimizely One and regional nuances. Championscoping quality (T&M/fixed) and help expand/attach services where appropriate. Knowledge and Experience Over 7+ years of project management and strategy experience, including 4-5 years as a Team Lead or manager in SaaS/PaaS with global client delivery. PMP or PRINCE2 certification required. Strong requirements discovery and complex project planning skills; mastery of Agile, hybrid, and Waterfall. Proven executive-level communication; able to translate technical and business concepts for non-technical audiences. Cross-functional track record (Sales, Engineering, Marketing, Product). Scoping & selling (services attach/expansion) experience is a significant plus. Excellent problem-solving, critical thinking, and analytical skills; steady under shifting priorities. Travel up to 25% Excellent verbal and written English. Education Bachelor's degree strongly preferred or equivalent experience.
Nov 06, 2025
Full time
The Manager, Engagement Management (M3) leads a high-performing team of Engagement Managers across EMEA (UK, Germany, Amsterdam, and Dhaka), scaling delivery excellence for product onboardings. You'll balance people leadership (80%) with direct customer engagement (20%) -owning a small strategic onboarding portfolio while coaching, resourcing, and developing the team to exceed outcomes and utilization targets. This role sits within Customer Success's Onboarding organization and is pivotal to timetovalue, CSAT, and growth through service attach Job Responsibilities Lead & develop the EMEA EM team ( 80%) Coach, grow, and performancemanage a distributed team; keep a strong bias toward internal mobility to maintain cohesion across regions. Manage capacity and utilization: assign onboardings, forecast, and approve weekly/monthly time in Kantata; ensure EMs meet 60% utilization. Maintain operational cadence: project hygiene, EOM finance processes, holiday approvals for customer continuity, and leadership updates. Drive continuous improvement: lead/co-lead internal transformation initiatives; champion cross-product enablement and cross-training; share best practices. Elevate outcomes: improve timetovalue, project progression, CSAT 4.0, and newhire timetoproductivity (target 60% customer engagement by months 3-4). Engage directly with customers ( 20%) Own a focused onboarding portfolio from sales handoff to golive; manage scope, risk, timelines, and stakeholder expectations. Serve as an executive-level escalation point; communicate clearly with technical and non-technical audiences. Promote adoption and value using Microsoft Teams, Salesforce, Kantata, Zendesk, Jira, and Gainsight. Cross-functional & regional collaboration. Partner with Sales, CSMs, Product, Engineering, and SMEs to deliver structured onboarding programs with defined goals and timelines; align to Optimizely One and regional nuances. Championscoping quality (T&M/fixed) and help expand/attach services where appropriate. Knowledge and Experience Over 7+ years of project management and strategy experience, including 4-5 years as a Team Lead or manager in SaaS/PaaS with global client delivery. PMP or PRINCE2 certification required. Strong requirements discovery and complex project planning skills; mastery of Agile, hybrid, and Waterfall. Proven executive-level communication; able to translate technical and business concepts for non-technical audiences. Cross-functional track record (Sales, Engineering, Marketing, Product). Scoping & selling (services attach/expansion) experience is a significant plus. Excellent problem-solving, critical thinking, and analytical skills; steady under shifting priorities. Travel up to 25% Excellent verbal and written English. Education Bachelor's degree strongly preferred or equivalent experience.
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Senior Technology and Strategic Alliances Partner Manager Optimizely is seeking an experienced and driven Senior Global Alliance Manager to lead our strategic relationship with Microsoft. This high-impact role is responsible for driving global alignment across joint initiatives, co-sell motions, marketplace strategy, and go-to-market (GTM) execution with Microsoft. The ideal candidate will bring deep expertise in the Microsoft partner ecosystem, a proven ability to accelerate revenue through strategic alliances, and the ability to engage cross-functional teams at all levels of the organization. Job Responsibilities Strategic Relationship Management: Build and manage executive-level relationships with Microsoft stakeholders across global partner, field, and industry teams. Act as a trusted advisor and single point of contact for all aspects of the Optimizely-Microsoft partnership. Joint Business Planning & Execution: Lead the development of annual and quarterly joint business plans, including pipeline targets, solution priorities, and aligned objectives. Drive the execution of GTM campaigns and joint customer engagements that accelerate pipeline and revenue. Field Co-Sell Enablement & Orchestration: Establish and scale co-sell engagement between Microsoft and Optimizely regional sales teams. Drive partner-sourced and influenced opportunities, including opportunity registration, account mapping, and sales alignment across priority regions. Microsoft Commercial Marketplace Strategy: Champion Marketplace adoption by promoting transactability, private offers, and co-sell ready solutions. Guide internal sales teams on how to leverage Marketplace to accelerate deal cycles and access committed cloud consumption budgets. Operational Excellence: Define, document, and continuously improve partner management processes, including opportunity tracking, performance metrics, and reporting using Partner Relationship Management (PRM) tools. Ensure data integrity and visibility into partnership activities. Collaboration with Internal Stakeholders: Coordinate closely with Optimizely's sales leadership, Partner Development Managers (PDMs), marketing, product, and customer success teams to align partner efforts with strategic objectives and regional goals. Executive Reporting & Insights: Deliver regular performance reviews and executive updates that highlight key wins, pipeline progression, co-sell KPIs, and strategic initiatives. Provide actionable insights to inform senior leadership decisions. Strategic Alignment with Hyperscaler Programs: Align Microsoft GTM strategies with Optimizely's broader hyperscaler and Strategic Global Partnership program. Drive joint value creation through integration with key Microsoft programs such as Azure IP Co-Sell, AI Cloud Partner Program, and Industry GTMs. Knowledge and Experience 7+ years of experience in partner management, alliance leadership, or business development, preferably with a focus on Microsoft or other hyperscaler ecosystems Deep knowledge of the Microsoft partner landscape, including Azure GTM motions, Marketplace, and Co-Sell programs Proven ability to drive revenue and influence field sales through strategic partnerships Strong communication, collaboration, and executive engagement skills Experience with partner management tools (e.g., WorkSpan, Partner Center, Salesforce) Bachelor's degree required; MBA or equivalent business experience preferred
Oct 31, 2025
Full time
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Senior Technology and Strategic Alliances Partner Manager Optimizely is seeking an experienced and driven Senior Global Alliance Manager to lead our strategic relationship with Microsoft. This high-impact role is responsible for driving global alignment across joint initiatives, co-sell motions, marketplace strategy, and go-to-market (GTM) execution with Microsoft. The ideal candidate will bring deep expertise in the Microsoft partner ecosystem, a proven ability to accelerate revenue through strategic alliances, and the ability to engage cross-functional teams at all levels of the organization. Job Responsibilities Strategic Relationship Management: Build and manage executive-level relationships with Microsoft stakeholders across global partner, field, and industry teams. Act as a trusted advisor and single point of contact for all aspects of the Optimizely-Microsoft partnership. Joint Business Planning & Execution: Lead the development of annual and quarterly joint business plans, including pipeline targets, solution priorities, and aligned objectives. Drive the execution of GTM campaigns and joint customer engagements that accelerate pipeline and revenue. Field Co-Sell Enablement & Orchestration: Establish and scale co-sell engagement between Microsoft and Optimizely regional sales teams. Drive partner-sourced and influenced opportunities, including opportunity registration, account mapping, and sales alignment across priority regions. Microsoft Commercial Marketplace Strategy: Champion Marketplace adoption by promoting transactability, private offers, and co-sell ready solutions. Guide internal sales teams on how to leverage Marketplace to accelerate deal cycles and access committed cloud consumption budgets. Operational Excellence: Define, document, and continuously improve partner management processes, including opportunity tracking, performance metrics, and reporting using Partner Relationship Management (PRM) tools. Ensure data integrity and visibility into partnership activities. Collaboration with Internal Stakeholders: Coordinate closely with Optimizely's sales leadership, Partner Development Managers (PDMs), marketing, product, and customer success teams to align partner efforts with strategic objectives and regional goals. Executive Reporting & Insights: Deliver regular performance reviews and executive updates that highlight key wins, pipeline progression, co-sell KPIs, and strategic initiatives. Provide actionable insights to inform senior leadership decisions. Strategic Alignment with Hyperscaler Programs: Align Microsoft GTM strategies with Optimizely's broader hyperscaler and Strategic Global Partnership program. Drive joint value creation through integration with key Microsoft programs such as Azure IP Co-Sell, AI Cloud Partner Program, and Industry GTMs. Knowledge and Experience 7+ years of experience in partner management, alliance leadership, or business development, preferably with a focus on Microsoft or other hyperscaler ecosystems Deep knowledge of the Microsoft partner landscape, including Azure GTM motions, Marketplace, and Co-Sell programs Proven ability to drive revenue and influence field sales through strategic partnerships Strong communication, collaboration, and executive engagement skills Experience with partner management tools (e.g., WorkSpan, Partner Center, Salesforce) Bachelor's degree required; MBA or equivalent business experience preferred
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution. We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech. At our core, we believe work is about more than just numbers it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued. Join us and become part of a company that's empowering people to unlock their digital potential! The Director, Commercial Delivery will lead and optimize our end-to-end operational processes, including pricing, provisioning, and commercial release management. This role is a critical link between our product, finance, sales, and engineering teams, it will be empowered to ensure our go-to-market execution is efficient, accurate, and aligned with company goals. The ideal candidate is a data-driven leader with a deep understanding of the SaaS business model, strong operational skills, and a proven track record of managing complex commercial workflows, coupled with significant change management experience. Job Responsibilities Commercial Release Management Own the end-to-end launch process for new products, features, and pricing changes. Maintain a commercial release calendar and align cross-functional teams (Product, Marketing, Sales, Finance, Engineering) for timely delivery. Develop go-to-market plans, manage stakeholder communications, and track post-launch performance. Commercial Readiness Drive readiness across back-office teams (Finance, Billing, Support) to enable automated invoicing, rev-rec, and reporting. Ensure accurate configuration of new offerings in billing and finance systems. Create process documentation, training, and feedback loops for continuous improvement. Pricing & Provisioning Operations Lead operational rollout of pricing strategies across CPQ, CRM, and ERP systems. Manage pricing configuration, discount frameworks, and approval workflows. Oversee automated provisioning and service activation processes to ensure accuracy and speed. Process Optimization Identify and eliminate inefficiencies across commercial workflows. Map current vs. future state processes and lead change adoption. Use data to measure impact and drive continuous improvement. Cross-Functional Collaboration Partner with Product on pricing and packaging; support Sales and CS on deal structures and escalations. Act as the single point of contact for all commercial readiness initiatives. Performance & Analytics Define and track key commercial KPIs (ASP, discount rates, time-to-provision, launch success). Deliver insights and recommendations to leadership for performance optimization. Build and lead a high-performing commercial operations team. Foster a culture of collaboration, accountability, and data-driven decision-making. Knowledge and Experience 7-10 years of experience in operations, or a related field, with at least 4 years in a leadership or management role. Deep expertise in the SaaS business model, including an understanding of recurring revenue, churn, and LTV/CAC. Proven experience in managing software or service provisioning operations and commercial release management. Strong analytical and quantitative skills, with proficiency in financial modeling and data analysis tools (e.g., Excel, SQL, BI tools like Tableau or Power BI). Experience with CPQ, CRM (e.g., Salesforce), and ERP systems is highly desirable. Excellent communication, presentation, and interpersonal skills, with the ability to influence stakeholders at all levels of the organization. A strategic thinker with a bias for action and a detail-oriented mindset. Education Bachelor's degree in Business, Finance, Economics, or a related quantitative field. An MBA is a plus. Our culture is the most important thing we offer. We continuously aim to provide a high-growth space, both virtually and in person, where you can do your best work and, in the process, unlock your boundless potential. We are dedicated to providing meaningful rewards and development opportunities for our employees, recognizing performance and creating a supportive working environment. Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Oct 30, 2025
Full time
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution. We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech. At our core, we believe work is about more than just numbers it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued. Join us and become part of a company that's empowering people to unlock their digital potential! The Director, Commercial Delivery will lead and optimize our end-to-end operational processes, including pricing, provisioning, and commercial release management. This role is a critical link between our product, finance, sales, and engineering teams, it will be empowered to ensure our go-to-market execution is efficient, accurate, and aligned with company goals. The ideal candidate is a data-driven leader with a deep understanding of the SaaS business model, strong operational skills, and a proven track record of managing complex commercial workflows, coupled with significant change management experience. Job Responsibilities Commercial Release Management Own the end-to-end launch process for new products, features, and pricing changes. Maintain a commercial release calendar and align cross-functional teams (Product, Marketing, Sales, Finance, Engineering) for timely delivery. Develop go-to-market plans, manage stakeholder communications, and track post-launch performance. Commercial Readiness Drive readiness across back-office teams (Finance, Billing, Support) to enable automated invoicing, rev-rec, and reporting. Ensure accurate configuration of new offerings in billing and finance systems. Create process documentation, training, and feedback loops for continuous improvement. Pricing & Provisioning Operations Lead operational rollout of pricing strategies across CPQ, CRM, and ERP systems. Manage pricing configuration, discount frameworks, and approval workflows. Oversee automated provisioning and service activation processes to ensure accuracy and speed. Process Optimization Identify and eliminate inefficiencies across commercial workflows. Map current vs. future state processes and lead change adoption. Use data to measure impact and drive continuous improvement. Cross-Functional Collaboration Partner with Product on pricing and packaging; support Sales and CS on deal structures and escalations. Act as the single point of contact for all commercial readiness initiatives. Performance & Analytics Define and track key commercial KPIs (ASP, discount rates, time-to-provision, launch success). Deliver insights and recommendations to leadership for performance optimization. Build and lead a high-performing commercial operations team. Foster a culture of collaboration, accountability, and data-driven decision-making. Knowledge and Experience 7-10 years of experience in operations, or a related field, with at least 4 years in a leadership or management role. Deep expertise in the SaaS business model, including an understanding of recurring revenue, churn, and LTV/CAC. Proven experience in managing software or service provisioning operations and commercial release management. Strong analytical and quantitative skills, with proficiency in financial modeling and data analysis tools (e.g., Excel, SQL, BI tools like Tableau or Power BI). Experience with CPQ, CRM (e.g., Salesforce), and ERP systems is highly desirable. Excellent communication, presentation, and interpersonal skills, with the ability to influence stakeholders at all levels of the organization. A strategic thinker with a bias for action and a detail-oriented mindset. Education Bachelor's degree in Business, Finance, Economics, or a related quantitative field. An MBA is a plus. Our culture is the most important thing we offer. We continuously aim to provide a high-growth space, both virtually and in person, where you can do your best work and, in the process, unlock your boundless potential. We are dedicated to providing meaningful rewards and development opportunities for our employees, recognizing performance and creating a supportive working environment. Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
The Associate Business Systems Analyst plays a key role in optimizing and improving the tools that power our business operations, including Salesforce (SFDC), Marketo, NetSuite, and Gainsight. This role is responsible for analyzing user needs, gathering feedback, identifying and troubleshooting system issues, and prioritizing new feature requests. Partnering closely with IT and cross-functional teams, the Associate Business Systems Analyst ensures our systems are efficient, user-friendly, and aligned with business goals. Job Responsibilities Support cross-functional teams by gathering and documenting user feedback and system requirements under guidance. Assist in identifying opportunities for system improvements based on business needs and user input. Partner with IT by handing off clear business requirements; technical design, development, and implementation remain with IT. Participate in reviews of business systems to ensure they continue to meet user and business needs. Build working relationships with stakeholders to support effective communication and collaboration. Provide observations and input on potential system enhancements to improve user experience and efficiency. Track system performance and user adoption, escalating issues and suggesting areas for improvement. Help simplify processes and contribute to creating seamless user interactions with systems. Learn and experiment with AI-driven tools to enhance personal productivity and explore potential benefits for user experience. Stay informed about basic industry practices and emerging trends related to business systems and user experience. Knowledge and Experience Understanding of business systems such as Salesforce, Marketo, NetSuite, and Gainsight. Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams. Strong analytical and problem-solving skills, with a focus on user-centric solutions. Ability to manage multiple priorities and projects in a fast-paced environment. Experience with AI technologies and their application in business systems. Experience working in a SaaS or technology company is a plus. Education Bachelor's degree in Business Administration, Information Systems, or a related field. Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Oct 30, 2025
Full time
The Associate Business Systems Analyst plays a key role in optimizing and improving the tools that power our business operations, including Salesforce (SFDC), Marketo, NetSuite, and Gainsight. This role is responsible for analyzing user needs, gathering feedback, identifying and troubleshooting system issues, and prioritizing new feature requests. Partnering closely with IT and cross-functional teams, the Associate Business Systems Analyst ensures our systems are efficient, user-friendly, and aligned with business goals. Job Responsibilities Support cross-functional teams by gathering and documenting user feedback and system requirements under guidance. Assist in identifying opportunities for system improvements based on business needs and user input. Partner with IT by handing off clear business requirements; technical design, development, and implementation remain with IT. Participate in reviews of business systems to ensure they continue to meet user and business needs. Build working relationships with stakeholders to support effective communication and collaboration. Provide observations and input on potential system enhancements to improve user experience and efficiency. Track system performance and user adoption, escalating issues and suggesting areas for improvement. Help simplify processes and contribute to creating seamless user interactions with systems. Learn and experiment with AI-driven tools to enhance personal productivity and explore potential benefits for user experience. Stay informed about basic industry practices and emerging trends related to business systems and user experience. Knowledge and Experience Understanding of business systems such as Salesforce, Marketo, NetSuite, and Gainsight. Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams. Strong analytical and problem-solving skills, with a focus on user-centric solutions. Ability to manage multiple priorities and projects in a fast-paced environment. Experience with AI technologies and their application in business systems. Experience working in a SaaS or technology company is a plus. Education Bachelor's degree in Business Administration, Information Systems, or a related field. Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert The Strategy Consultant will be responsible for providing our customers with strategic advice and enable them to achieve their strategic goals through the use of the Optimizely Digital Experience Platform, with a focus on our Web- and Feature Experimentation products. The Strategy Consultant will work closely together with account stakeholders to deliver projects for clients focused on achieving customer objectives through the best use of our technology solutions. Job Responsibilities Develop an excellent understanding of the clients' goals and objectives and their digital strategy and how they can be enabled by technology solutions Facilitate sessions and workshops around strategic insights with client stakeholders that drive alignment and influence action affecting business impact, user experience, data, and technology decisions Gain and maintain a deep level understanding of the Optimizely product suite to drive ongoing adoption of the platform and ensure high customer retention Work with our clients to develop a vision & strategy, map organizational processes, and support change management within their organization to achieve a mindset shift towards data-driven decision making Validate and frame ideas as prioritized testable hypotheses (including but not limited to AB tests), actionable recommendations, or questions to research and evaluate further for our clients Maintain a mindset of continuous optimization process focused on the customer experience: designing roadmaps, analysis, generating insights, and calculating business impact Develop a repository of knowledge from the on-going work and industrialize that to create a repeatable set of activities to scale the consulting function internally at Optimizely Share your knowledge with the wider Customer Success Organization, Product, Sales, and Marketing Knowledge and Experience Possess a Bachelor's degree (or equivalent work experience) At least 1-3 years of experience in digital marketing, technology consulting, analytics, and/or customer experience optimization optimization (CRO, AB testing) Excellent communication and presentation skills Possess a good understanding of operational infrastructure, processes, and tools of a modern Digital Experience Platform Familiarity with Optimizely (or other leading A/B testing platforms) is a plus Ability to travel domestically up to 20% of the time to visit customers
Oct 29, 2025
Full time
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert The Strategy Consultant will be responsible for providing our customers with strategic advice and enable them to achieve their strategic goals through the use of the Optimizely Digital Experience Platform, with a focus on our Web- and Feature Experimentation products. The Strategy Consultant will work closely together with account stakeholders to deliver projects for clients focused on achieving customer objectives through the best use of our technology solutions. Job Responsibilities Develop an excellent understanding of the clients' goals and objectives and their digital strategy and how they can be enabled by technology solutions Facilitate sessions and workshops around strategic insights with client stakeholders that drive alignment and influence action affecting business impact, user experience, data, and technology decisions Gain and maintain a deep level understanding of the Optimizely product suite to drive ongoing adoption of the platform and ensure high customer retention Work with our clients to develop a vision & strategy, map organizational processes, and support change management within their organization to achieve a mindset shift towards data-driven decision making Validate and frame ideas as prioritized testable hypotheses (including but not limited to AB tests), actionable recommendations, or questions to research and evaluate further for our clients Maintain a mindset of continuous optimization process focused on the customer experience: designing roadmaps, analysis, generating insights, and calculating business impact Develop a repository of knowledge from the on-going work and industrialize that to create a repeatable set of activities to scale the consulting function internally at Optimizely Share your knowledge with the wider Customer Success Organization, Product, Sales, and Marketing Knowledge and Experience Possess a Bachelor's degree (or equivalent work experience) At least 1-3 years of experience in digital marketing, technology consulting, analytics, and/or customer experience optimization optimization (CRO, AB testing) Excellent communication and presentation skills Possess a good understanding of operational infrastructure, processes, and tools of a modern Digital Experience Platform Familiarity with Optimizely (or other leading A/B testing platforms) is a plus Ability to travel domestically up to 20% of the time to visit customers
Optimizely is on a mission to help people unlock their digital potential by enabling marketing and product teams to create and optimize digital experiences across channels. With Optimizely One, we offer a fully SaaS, fully decoupled, and highly composable solution. We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence are recognized by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech. We believe work is about more than just numbers - it's about people. With over 1500 Optimizers across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while ensuring every voice is heard and valued. Join us and become part of a company empowering people to unlock their digital potential. To get a sneak peek into our culture, find us on Staff Software Engineer Responsibilities Architect, implement, and optimize Opensearch indexing and query pipelines for scalability and reliability. Design and maintain backup, disaster recovery, and failover strategies for Opensearch clusters. Lead root cause analysis and resolution of complex search-related incidents and performance bottlenecks. Drive automation for cluster provisioning, upgrades, and configuration management (e.g., with Terraform, Ansible, or Kubernetes). Mentor engineers on Opensearch internals, query optimization, and troubleshooting. Collaborate with product and engineering teams to translate business requirements into robust search features. Own capacity planning and cost optimization for search infrastructure. Author technical documentation and best practices for search development and operations. Why this team is critical to Optimizely Business Impact: Optimizely Graph is the core content delivery and search service powering the SaaS version of our Content Management System (CMS). Our customers rely on Graph for high performance and advanced query capabilities to deliver exceptional user experiences. Graph's reliability and speed directly impact their business success. High Visibility & Innovation: Our roadmap prioritizes innovative content delivery and search features, placing search and AI at the forefront of our service offering. This focus differentiates us from competitors and empowers our customers to build cutting-edge web and mobile applications. Shape the Future of Digital Experiences: The team influences how customers engage their audiences and achieve business objectives through innovative search and content delivery experiences. Technologies we work with GraphQL, REST Cloudflare workers, Kubernetes OpenSearch Education Bachelor's Degree (Computer Science or engineering preferred) or equivalent work experience Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Oct 29, 2025
Full time
Optimizely is on a mission to help people unlock their digital potential by enabling marketing and product teams to create and optimize digital experiences across channels. With Optimizely One, we offer a fully SaaS, fully decoupled, and highly composable solution. We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence are recognized by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech. We believe work is about more than just numbers - it's about people. With over 1500 Optimizers across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while ensuring every voice is heard and valued. Join us and become part of a company empowering people to unlock their digital potential. To get a sneak peek into our culture, find us on Staff Software Engineer Responsibilities Architect, implement, and optimize Opensearch indexing and query pipelines for scalability and reliability. Design and maintain backup, disaster recovery, and failover strategies for Opensearch clusters. Lead root cause analysis and resolution of complex search-related incidents and performance bottlenecks. Drive automation for cluster provisioning, upgrades, and configuration management (e.g., with Terraform, Ansible, or Kubernetes). Mentor engineers on Opensearch internals, query optimization, and troubleshooting. Collaborate with product and engineering teams to translate business requirements into robust search features. Own capacity planning and cost optimization for search infrastructure. Author technical documentation and best practices for search development and operations. Why this team is critical to Optimizely Business Impact: Optimizely Graph is the core content delivery and search service powering the SaaS version of our Content Management System (CMS). Our customers rely on Graph for high performance and advanced query capabilities to deliver exceptional user experiences. Graph's reliability and speed directly impact their business success. High Visibility & Innovation: Our roadmap prioritizes innovative content delivery and search features, placing search and AI at the forefront of our service offering. This focus differentiates us from competitors and empowers our customers to build cutting-edge web and mobile applications. Shape the Future of Digital Experiences: The team influences how customers engage their audiences and achieve business objectives through innovative search and content delivery experiences. Technologies we work with GraphQL, REST Cloudflare workers, Kubernetes OpenSearch Education Bachelor's Degree (Computer Science or engineering preferred) or equivalent work experience Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
As a Staff Software Engineer, You Will Lead development and optimization of semantic search using LLMs, with a strong focus on multilingual support and improving non-English language performance. Systematically track, document, and address language-specific differences and rules for search relevance and query understanding. Architect and implement agentic search capabilities, leveraging AI/LLM technologies to deliver context-aware, personalized, and conversational search experiences. Design and enhance translation layers from GraphQL to Opensearch queries, ensuring accuracy, efficiency, and scalability. Mentor and support engineers and customers in building effective, performant search queries and solutions. Collaborate cross-functionally to define and deliver advanced search features, including AI-driven ranking, intent detection, and query rewriting. Why is this team critical to Optimizely? Business Impact: Optimizely Graph is the core content delivery and search service powering the SaaS version of our Content Management System (CMS). Our customers, who rely on Graph for their websites and mobile applications, demand high performance and advanced query capabilities to deliver exceptional user experiences. Graph's reliability and speed directly impact their business success. High Visibility & Innovation: Our roadmap prioritizes innovative content delivery and search features, placing search and AI at the forefront of our service offering. This focus differentiates us from competitors and empowers our customers to build cutting-edge web and mobile applications. You'll be instrumental in developing these differentiating features. Shape the Future of Digital Experiences: The team plays a critical role in shaping the future of our customers' digital presence. Your contributions will directly influence how they engage their audiences and achieve their business objectives through innovative search and content delivery experiences. About You You have deep expertise in search technologies such as OpenSearch (preferred), Elasticsearch, or Solr as well as modern AI/LLM frameworks (OpenAI, HuggingFace, etc.). You have proven experience building semantic search and agentic search systems in production environments. You have a strong background in natural language processing (NLP), multilingual search, and cross-lingual relevance tuning. You have hands-on experience with query translation, query optimization, and search analytics. You have demonstrated your ability to work directly with customers and stakeholders to understand requirements and deliver tailored solutions. You have excellent communication and technical leadership skills with the ability to mentor and influence across teams. You have a track record of driving innovation in search, AI, and LLM-powered products. Ideally, you also have experience with search evaluation, A/B testing, and relevancy measurement. Some Technologies We Work With GraphQL, REST Cloudflare workers, Kubernetes OpenSearch Education Bachelor's Degree (Computer Science or engineering preferred) or equivalent work experience Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Oct 29, 2025
Full time
As a Staff Software Engineer, You Will Lead development and optimization of semantic search using LLMs, with a strong focus on multilingual support and improving non-English language performance. Systematically track, document, and address language-specific differences and rules for search relevance and query understanding. Architect and implement agentic search capabilities, leveraging AI/LLM technologies to deliver context-aware, personalized, and conversational search experiences. Design and enhance translation layers from GraphQL to Opensearch queries, ensuring accuracy, efficiency, and scalability. Mentor and support engineers and customers in building effective, performant search queries and solutions. Collaborate cross-functionally to define and deliver advanced search features, including AI-driven ranking, intent detection, and query rewriting. Why is this team critical to Optimizely? Business Impact: Optimizely Graph is the core content delivery and search service powering the SaaS version of our Content Management System (CMS). Our customers, who rely on Graph for their websites and mobile applications, demand high performance and advanced query capabilities to deliver exceptional user experiences. Graph's reliability and speed directly impact their business success. High Visibility & Innovation: Our roadmap prioritizes innovative content delivery and search features, placing search and AI at the forefront of our service offering. This focus differentiates us from competitors and empowers our customers to build cutting-edge web and mobile applications. You'll be instrumental in developing these differentiating features. Shape the Future of Digital Experiences: The team plays a critical role in shaping the future of our customers' digital presence. Your contributions will directly influence how they engage their audiences and achieve their business objectives through innovative search and content delivery experiences. About You You have deep expertise in search technologies such as OpenSearch (preferred), Elasticsearch, or Solr as well as modern AI/LLM frameworks (OpenAI, HuggingFace, etc.). You have proven experience building semantic search and agentic search systems in production environments. You have a strong background in natural language processing (NLP), multilingual search, and cross-lingual relevance tuning. You have hands-on experience with query translation, query optimization, and search analytics. You have demonstrated your ability to work directly with customers and stakeholders to understand requirements and deliver tailored solutions. You have excellent communication and technical leadership skills with the ability to mentor and influence across teams. You have a track record of driving innovation in search, AI, and LLM-powered products. Ideally, you also have experience with search evaluation, A/B testing, and relevancy measurement. Some Technologies We Work With GraphQL, REST Cloudflare workers, Kubernetes OpenSearch Education Bachelor's Degree (Computer Science or engineering preferred) or equivalent work experience Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
At Optimizely, we are on a mission to help people unlock their digital potential by reinventing how marketing and product teams create and optimize digital experiences across all channels. We power more than 10,000 businesses-including H&M, PayPal, Zoom, and Toyota-to increase revenue and grow their brands. Our culture values collaboration, continuous improvement, and empowering every voice. With over 1,500 employees across 12 locations, we embody the "One Optimizely" spirit. Join us to help customers unlock their AI driven future with Opal AI. Job Responsibilities Drive New Annual Recurring Revenue (new + expansion) with Opal AI. Execute a robust, AI enhanced sales process from discovery to close. Manage and deliver on an accurate forecast with predictability, utilizing AI tools for insights. Develop and implement a territory plan that maximizes AI driven revenue opportunities. Build and manage a pipeline to 4x multiple, utilizing all channels available: SDR, Marketing, CSM, Partners, and most importantly, AI driven insights from Opal AI. Effectively qualify deals, ensuring time and resources are invested in AI focused pursuits. Build relationships with Senior Executives and line of business accounts, highlighting AI value propositions through Opal AI. Educate prospects on the impact of AI across their entire business, from Marketing to Product to Engineering. Navigate complex organizations and buying processes with AI driven strategies. Knowledge and Experience 5+ years of full sales cycle experience in SaaS, with a focus on AI, closing 6 7 figure ARR deals. Proven track record of exceeding quota, particularly in AI focussed sales. A strong passion for AI and a burning desire to win in the AI space. Education Bachelor's of Science or Business Administration preferred or equivalent work experience. Key Competencies Driving for Results Establishing Relationships Communicating Effectively Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Oct 29, 2025
Full time
At Optimizely, we are on a mission to help people unlock their digital potential by reinventing how marketing and product teams create and optimize digital experiences across all channels. We power more than 10,000 businesses-including H&M, PayPal, Zoom, and Toyota-to increase revenue and grow their brands. Our culture values collaboration, continuous improvement, and empowering every voice. With over 1,500 employees across 12 locations, we embody the "One Optimizely" spirit. Join us to help customers unlock their AI driven future with Opal AI. Job Responsibilities Drive New Annual Recurring Revenue (new + expansion) with Opal AI. Execute a robust, AI enhanced sales process from discovery to close. Manage and deliver on an accurate forecast with predictability, utilizing AI tools for insights. Develop and implement a territory plan that maximizes AI driven revenue opportunities. Build and manage a pipeline to 4x multiple, utilizing all channels available: SDR, Marketing, CSM, Partners, and most importantly, AI driven insights from Opal AI. Effectively qualify deals, ensuring time and resources are invested in AI focused pursuits. Build relationships with Senior Executives and line of business accounts, highlighting AI value propositions through Opal AI. Educate prospects on the impact of AI across their entire business, from Marketing to Product to Engineering. Navigate complex organizations and buying processes with AI driven strategies. Knowledge and Experience 5+ years of full sales cycle experience in SaaS, with a focus on AI, closing 6 7 figure ARR deals. Proven track record of exceeding quota, particularly in AI focussed sales. A strong passion for AI and a burning desire to win in the AI space. Education Bachelor's of Science or Business Administration preferred or equivalent work experience. Key Competencies Driving for Results Establishing Relationships Communicating Effectively Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.