Senior CRM & CX Manager, Global CIX (Mat Cover) Ref #: W162740 Department: Data Analytics City: London State/Province: London Location: United Kingdom Company Description Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration. Position Overview Job Title Senior CRM & CX Manager, Global CIX (Maternity Cover) Location London What began more than 50 years ago with a collection of ties has grown into an entire world, redefining the American style. Ralph Lauren has always stood for providing quality products, creating worlds and inviting people to take part in his dream and his lifestyle. The Consumer Intelligence and Experience (CIX) organization is focused on leveraging consumer insights and predictive analytics to drive personalized consumer experiences at scale. This team manages all aspects of market research, customer segmentation, first party data build up and consumer activation (Acquisition and Retention) along the consumer journey (Media, CRM, Clienteling), for all brands and channels across our global organization. As part of the Global CIX organization, we are seeking an experienced, passionate and highly organised individual to join the CX Strategy function. The successful candidate will be a data literate and analytically minded individual who will help develop and deliver critical customer centric and data projects enabling the CX vision and strategy, and ensure its regional implementation and successes while elevating the Brand with a fashion and luxury sensitivity. KEY RESPONSIBILITIES DRIVE AND DELIVER THE ROLL OUT OF INITIATIVES SUPPORTING GLOBAL CX STRATEGY & VISION Manage strategic customer projects aligned to data strategy and marketing campaigns. Work collaboratively with regional CIX teams (EMEA, US, APAC) to ensure their regional roadmaps are aligned and prioritized against the global vision and objectives. Ensure full consistency and partnership across regions. Report back at Senior Management level on objectives, targets, projects roll out, performance and next steps Ensure best practice for data use across: automation, CX, clienteling, retention initiatives and customer journeys. Manage and implement key CIX project workstreams and roadmaps: o Develop our Digital passport product in partnership with IT to develop and build data requirements to advance this program. Manage the Marketing awareness program. o Progressive Data Capture & Data Strategy: drive and build awareness of Ralph Lauren's database health and opportunities for growth. Quarterly communication presentations and updates on existing customer data, enhance quality of data and capture fields that will support future modeling and segmentation needs. Drive growth opportunities leveraging data. o Comfortable working with data and driving technical conversations. o Data Capture: review, assess, and improve all data capture points, mechanisms, and fields o Support and coach a direct report in driving data usage, POCs and strategies. o Manage a small team of two direct reports with coaching as needed. Experience, Skills & Knowledge PREVIOUS EXPERIENCE Advanced CRM and data strategy, CX experience, track record of using data insights to inform decisions within a retail company or relevant consulting agency, FMCG group, tech company. Experience of managing complex CRM project delivery in a global organization, managing multiple workstreams and resources in line with budgets and deadlines; tracking and reporting on project progress and statuses. Track record of working successfully in partnership with internal stakeholders and managing external suppliers. 7 or more full strategic cycles of experience in the same role or similar required for a position of this nature. PERSON SPECIFICATION Strategic thinker with vision and the ability to see/understand the big picture, develop new ideas in line with the latest data landscape and technological developments around AI, ML and automation. Strong Project Management, prioritization and organization skills. Luxury or fashion sensibility Proven analytical and quantitative skills, strong attention to detail, and an ability to use data and metrics to back up assumptions, develop business cases, and complete root cause analysis. Excellent written, verbal, presentation, and interpersonal skills, including an ability to communicate complex concepts clearly and concisely with technical and non-technical teams across multiple business segments, including results packaging and development of management presentations Team management and leadership, communications and building collaborative internal relationships Strong hands-on experience working with real-world advanced analytics and data challenges and managing a complex portfolio and multiple stakeholders in a fast moving, dynamic and matrixed team and business environment
Jun 28, 2025
Full time
Senior CRM & CX Manager, Global CIX (Mat Cover) Ref #: W162740 Department: Data Analytics City: London State/Province: London Location: United Kingdom Company Description Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration. Position Overview Job Title Senior CRM & CX Manager, Global CIX (Maternity Cover) Location London What began more than 50 years ago with a collection of ties has grown into an entire world, redefining the American style. Ralph Lauren has always stood for providing quality products, creating worlds and inviting people to take part in his dream and his lifestyle. The Consumer Intelligence and Experience (CIX) organization is focused on leveraging consumer insights and predictive analytics to drive personalized consumer experiences at scale. This team manages all aspects of market research, customer segmentation, first party data build up and consumer activation (Acquisition and Retention) along the consumer journey (Media, CRM, Clienteling), for all brands and channels across our global organization. As part of the Global CIX organization, we are seeking an experienced, passionate and highly organised individual to join the CX Strategy function. The successful candidate will be a data literate and analytically minded individual who will help develop and deliver critical customer centric and data projects enabling the CX vision and strategy, and ensure its regional implementation and successes while elevating the Brand with a fashion and luxury sensitivity. KEY RESPONSIBILITIES DRIVE AND DELIVER THE ROLL OUT OF INITIATIVES SUPPORTING GLOBAL CX STRATEGY & VISION Manage strategic customer projects aligned to data strategy and marketing campaigns. Work collaboratively with regional CIX teams (EMEA, US, APAC) to ensure their regional roadmaps are aligned and prioritized against the global vision and objectives. Ensure full consistency and partnership across regions. Report back at Senior Management level on objectives, targets, projects roll out, performance and next steps Ensure best practice for data use across: automation, CX, clienteling, retention initiatives and customer journeys. Manage and implement key CIX project workstreams and roadmaps: o Develop our Digital passport product in partnership with IT to develop and build data requirements to advance this program. Manage the Marketing awareness program. o Progressive Data Capture & Data Strategy: drive and build awareness of Ralph Lauren's database health and opportunities for growth. Quarterly communication presentations and updates on existing customer data, enhance quality of data and capture fields that will support future modeling and segmentation needs. Drive growth opportunities leveraging data. o Comfortable working with data and driving technical conversations. o Data Capture: review, assess, and improve all data capture points, mechanisms, and fields o Support and coach a direct report in driving data usage, POCs and strategies. o Manage a small team of two direct reports with coaching as needed. Experience, Skills & Knowledge PREVIOUS EXPERIENCE Advanced CRM and data strategy, CX experience, track record of using data insights to inform decisions within a retail company or relevant consulting agency, FMCG group, tech company. Experience of managing complex CRM project delivery in a global organization, managing multiple workstreams and resources in line with budgets and deadlines; tracking and reporting on project progress and statuses. Track record of working successfully in partnership with internal stakeholders and managing external suppliers. 7 or more full strategic cycles of experience in the same role or similar required for a position of this nature. PERSON SPECIFICATION Strategic thinker with vision and the ability to see/understand the big picture, develop new ideas in line with the latest data landscape and technological developments around AI, ML and automation. Strong Project Management, prioritization and organization skills. Luxury or fashion sensibility Proven analytical and quantitative skills, strong attention to detail, and an ability to use data and metrics to back up assumptions, develop business cases, and complete root cause analysis. Excellent written, verbal, presentation, and interpersonal skills, including an ability to communicate complex concepts clearly and concisely with technical and non-technical teams across multiple business segments, including results packaging and development of management presentations Team management and leadership, communications and building collaborative internal relationships Strong hands-on experience working with real-world advanced analytics and data challenges and managing a complex portfolio and multiple stakeholders in a fast moving, dynamic and matrixed team and business environment
Marketing Manager, Omni Channel Wholesale UK 12 Month FTC Ref #: W162979 Department: Marketing City: London State/Province: London Location: United Kingdom Company Description Ralph Lauren Corporation (NYSE: RL) is a global leader in the design, marketing, and distribution of premium lifestyle products across five categories: apparel, accessories, home, fragrances, and hospitality. With over 50 years of history, Ralph Lauren's brand portfolio includes Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, and Chaps, among others. These brands are some of the most recognized in the world. At Ralph Lauren, we foster an inclusive culture that values talent, education, and communication, supported by employee groups and celebrations, to ensure a sense of belonging and fairness for all. Position Overview Location: London, UK (Hybrid) Contract Type: Fixed-term (Maternity Cover) Department: Wholesale Marketing, EMEA The successful candidate will work within a multi-functional team in the UK and across EMEA, focusing on increasing visibility through key UK retail partners such as Harrods, Selfridges, and John Lewis. Responsibilities include managing a junior associate, collaborating with internal stakeholders, developing and implementing marketing campaigns, clienteling activities, and enhancing brand presentation online and in-store. Annual Strategy Development: Support the creation of annual marketing and clienteling strategies for each partner in collaboration with key stakeholders. Marketing Initiatives: Execute multi-channel marketing campaigns, manage budgets, and ensure alignment with brand priorities. Clienteling / VIC Strategy: Assist in building and executing VIP customer strategies, including training, gifting programs, and exclusive events. Cross-Functional Collaboration: Work with internal teams and external partners to optimize brand presence and content strategies. Performance Marketing Management: Oversee campaigns, monitor results, and optimize ROI. Data Sharing and Reporting: Negotiate data-sharing agreements and develop reporting frameworks to evaluate performance. Team and Industry Development Support team development through targeted learning initiatives. Propose process improvements to enhance efficiency. Stay informed on industry trends and share insights internally. Experience, Skills & Knowledge Interest or experience in Fashion/Luxury sectors. Knowledge of online and offline marketing ecosystems. Understanding of Wholesale and the UK market landscape. Proven experience in similar roles with successful project and team management. Strong interpersonal, communication, and relationship-building skills. Organized, strategic, entrepreneurial, and leadership qualities. Analytical mindset with proactive problem-solving skills. Passion for working in a fast-paced, innovative environment.
Jun 25, 2025
Full time
Marketing Manager, Omni Channel Wholesale UK 12 Month FTC Ref #: W162979 Department: Marketing City: London State/Province: London Location: United Kingdom Company Description Ralph Lauren Corporation (NYSE: RL) is a global leader in the design, marketing, and distribution of premium lifestyle products across five categories: apparel, accessories, home, fragrances, and hospitality. With over 50 years of history, Ralph Lauren's brand portfolio includes Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, and Chaps, among others. These brands are some of the most recognized in the world. At Ralph Lauren, we foster an inclusive culture that values talent, education, and communication, supported by employee groups and celebrations, to ensure a sense of belonging and fairness for all. Position Overview Location: London, UK (Hybrid) Contract Type: Fixed-term (Maternity Cover) Department: Wholesale Marketing, EMEA The successful candidate will work within a multi-functional team in the UK and across EMEA, focusing on increasing visibility through key UK retail partners such as Harrods, Selfridges, and John Lewis. Responsibilities include managing a junior associate, collaborating with internal stakeholders, developing and implementing marketing campaigns, clienteling activities, and enhancing brand presentation online and in-store. Annual Strategy Development: Support the creation of annual marketing and clienteling strategies for each partner in collaboration with key stakeholders. Marketing Initiatives: Execute multi-channel marketing campaigns, manage budgets, and ensure alignment with brand priorities. Clienteling / VIC Strategy: Assist in building and executing VIP customer strategies, including training, gifting programs, and exclusive events. Cross-Functional Collaboration: Work with internal teams and external partners to optimize brand presence and content strategies. Performance Marketing Management: Oversee campaigns, monitor results, and optimize ROI. Data Sharing and Reporting: Negotiate data-sharing agreements and develop reporting frameworks to evaluate performance. Team and Industry Development Support team development through targeted learning initiatives. Propose process improvements to enhance efficiency. Stay informed on industry trends and share insights internally. Experience, Skills & Knowledge Interest or experience in Fashion/Luxury sectors. Knowledge of online and offline marketing ecosystems. Understanding of Wholesale and the UK market landscape. Proven experience in similar roles with successful project and team management. Strong interpersonal, communication, and relationship-building skills. Organized, strategic, entrepreneurial, and leadership qualities. Analytical mindset with proactive problem-solving skills. Passion for working in a fast-paced, innovative environment.
Senior Sales Operations Manager, Wholesale, UK & Ireland Ref #: W163055 Department: City: London State/Province: London Location: United Kingdom Company Description Ralph Lauren Corporation (NYSE: RL) is a global leader in the design, marketing, and distribution of premium lifestyle products across apparel, accessories, home, fragrances, and hospitality. With over 50 years of history, Ralph Lauren is recognized worldwide for its distinctive brands, including Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, and others. At Ralph Lauren, we foster an inclusive culture that values talent, education, communication, and employee engagement to ensure a sense of belonging for all. Position Overview This strategic, people-focused role involves leading the UK and Ireland wholesale sales operations. You will oversee daily operations, drive efficiency, support revenue growth, and collaborate with regional sales and various functional teams such as Finance, Logistics, and Business Operations. Your leadership will ensure operational excellence and alignment with strategic priorities. Key Responsibilities Manage day-to-day wholesale operations in UK and Ireland, meeting KPIs related to order fulfillment, delivery, sales, returns, and credit processing. Partner with the wholesale sales team to improve business processes and operational efficiency. Strive for operational and customer service excellence. Conduct risk analysis of financial targets regularly. Utilize ERP and other systems to optimize operations. Build strong relationships with internal teams and wholesale partners, serving as an escalation point for issues. Collaborate with European headquarters to align targets and processes. Lead the adoption of new tools, processes, and best practices. Develop and coach a team of wholesale operations professionals, fostering a high-performance culture. Set team goals, monitor performance, and support career development. Qualifications & Skills Proven experience in a similar role within the fashion or apparel industry. Leadership skills with the ability to motivate and develop teams. Deep understanding of wholesale business and operational processes. Excellent communication skills, capable of engaging with senior management. Strong analytical skills with data-driven decision-making. Pragmatic problem solver who thrives under pressure and manages multiple priorities effectively. Strategic vision complemented by a hands-on approach to achieving results.
Jun 22, 2025
Full time
Senior Sales Operations Manager, Wholesale, UK & Ireland Ref #: W163055 Department: City: London State/Province: London Location: United Kingdom Company Description Ralph Lauren Corporation (NYSE: RL) is a global leader in the design, marketing, and distribution of premium lifestyle products across apparel, accessories, home, fragrances, and hospitality. With over 50 years of history, Ralph Lauren is recognized worldwide for its distinctive brands, including Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, and others. At Ralph Lauren, we foster an inclusive culture that values talent, education, communication, and employee engagement to ensure a sense of belonging for all. Position Overview This strategic, people-focused role involves leading the UK and Ireland wholesale sales operations. You will oversee daily operations, drive efficiency, support revenue growth, and collaborate with regional sales and various functional teams such as Finance, Logistics, and Business Operations. Your leadership will ensure operational excellence and alignment with strategic priorities. Key Responsibilities Manage day-to-day wholesale operations in UK and Ireland, meeting KPIs related to order fulfillment, delivery, sales, returns, and credit processing. Partner with the wholesale sales team to improve business processes and operational efficiency. Strive for operational and customer service excellence. Conduct risk analysis of financial targets regularly. Utilize ERP and other systems to optimize operations. Build strong relationships with internal teams and wholesale partners, serving as an escalation point for issues. Collaborate with European headquarters to align targets and processes. Lead the adoption of new tools, processes, and best practices. Develop and coach a team of wholesale operations professionals, fostering a high-performance culture. Set team goals, monitor performance, and support career development. Qualifications & Skills Proven experience in a similar role within the fashion or apparel industry. Leadership skills with the ability to motivate and develop teams. Deep understanding of wholesale business and operational processes. Excellent communication skills, capable of engaging with senior management. Strong analytical skills with data-driven decision-making. Pragmatic problem solver who thrives under pressure and manages multiple priorities effectively. Strategic vision complemented by a hands-on approach to achieving results.
Senior Digital Customer Experience Manager Ref #: W162315 Department: Information Technology City: London State/Province: London Location: United Kingdom Pay Range Max: Pay Range Min: Company Description Ralph Lauren Corporation (NYSE: RL) is a global leader in the design, marketing, and distribution of premium lifestyle products across five categories: apparel, accessories, home, fragrances, and hospitality. For over 50 years, Ralph Lauren has built a distinctive brand reputation and image, expanding across numerous products, brands, and international markets. Our brands include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, and Chaps, among others, making us one of the most recognized families of consumer brands worldwide. At Ralph Lauren, we foster an inclusive culture that unites and inspires our community and those we serve. We amplify diverse voices and perspectives to create a sense of belonging, ensuring fairness and inclusion through Talent, Education & Communication, Employee Groups, and Celebrations. Position Overview You will partner with the Lead (Director) to shape the vision for Trading, UX, and Testing strategies, developing roadmaps aligned with these goals. You will prioritize the customer experience with a data-driven approach to identify opportunities across all digital touchpoints. You will share knowledge with stakeholders nationally and globally to ensure seamless integration across the consumer journey, processes, testing, and personalization. Responsibilities include: Devising strategic roadmaps and collaborating with the Director on vision and tactics. Identifying opportunities for end-to-end journey optimization. Providing data-driven perspectives on issues impacting revenue and customer experience across all digital touchpoints. Representing the business voice on projects affecting Trade and CX, from ideation to release. Analyzing and summarizing key analytics to inform merchandising, product, and content strategies. Translating business requirements for the CI/A team to deliver relevant data and reporting. Partnering with market leadership to define strategic directions for RLE in various markets. Experience, Skills & Knowledge Minimum of 5+ strategic cycles in digital, ecommerce, or customer experience roles, with a proven record in journey optimization, experimentation, and performance improvements. Hands-on experience managing A/B testing programs (preferably using Monetate), from hypothesis design to analysis and insights rollout. Strong knowledge of CRO principles and practical experience with tools like Adobe Analytics and Contentsquare for decision-making. Ability to translate business goals into clear testing strategies, project requirements, and optimization roadmaps. Experience representing business needs during project delivery, UAT cycles, and post-launch validation. Proven leadership in managing teams, focusing on skill development, confidence-building, and ownership. Excellent cross-functional collaboration skills, capable of navigating internal/external and global/regional teams. Thrives in fast-paced, matrix environments with multiple priorities. Previous experience in luxury, premium retail, or transactional ecommerce is highly advantageous.
Jun 16, 2025
Full time
Senior Digital Customer Experience Manager Ref #: W162315 Department: Information Technology City: London State/Province: London Location: United Kingdom Pay Range Max: Pay Range Min: Company Description Ralph Lauren Corporation (NYSE: RL) is a global leader in the design, marketing, and distribution of premium lifestyle products across five categories: apparel, accessories, home, fragrances, and hospitality. For over 50 years, Ralph Lauren has built a distinctive brand reputation and image, expanding across numerous products, brands, and international markets. Our brands include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, and Chaps, among others, making us one of the most recognized families of consumer brands worldwide. At Ralph Lauren, we foster an inclusive culture that unites and inspires our community and those we serve. We amplify diverse voices and perspectives to create a sense of belonging, ensuring fairness and inclusion through Talent, Education & Communication, Employee Groups, and Celebrations. Position Overview You will partner with the Lead (Director) to shape the vision for Trading, UX, and Testing strategies, developing roadmaps aligned with these goals. You will prioritize the customer experience with a data-driven approach to identify opportunities across all digital touchpoints. You will share knowledge with stakeholders nationally and globally to ensure seamless integration across the consumer journey, processes, testing, and personalization. Responsibilities include: Devising strategic roadmaps and collaborating with the Director on vision and tactics. Identifying opportunities for end-to-end journey optimization. Providing data-driven perspectives on issues impacting revenue and customer experience across all digital touchpoints. Representing the business voice on projects affecting Trade and CX, from ideation to release. Analyzing and summarizing key analytics to inform merchandising, product, and content strategies. Translating business requirements for the CI/A team to deliver relevant data and reporting. Partnering with market leadership to define strategic directions for RLE in various markets. Experience, Skills & Knowledge Minimum of 5+ strategic cycles in digital, ecommerce, or customer experience roles, with a proven record in journey optimization, experimentation, and performance improvements. Hands-on experience managing A/B testing programs (preferably using Monetate), from hypothesis design to analysis and insights rollout. Strong knowledge of CRO principles and practical experience with tools like Adobe Analytics and Contentsquare for decision-making. Ability to translate business goals into clear testing strategies, project requirements, and optimization roadmaps. Experience representing business needs during project delivery, UAT cycles, and post-launch validation. Proven leadership in managing teams, focusing on skill development, confidence-building, and ownership. Excellent cross-functional collaboration skills, capable of navigating internal/external and global/regional teams. Thrives in fast-paced, matrix environments with multiple priorities. Previous experience in luxury, premium retail, or transactional ecommerce is highly advantageous.
Strategic Planning & Business Development City: London State/Province: London Location: United Kingdom Company Description Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration. Position Overview What began more than 50 years ago with a collection of ties has grown into an entire world, redefining the American style. Ralph Lauren has always stood for providing quality products, creating worlds and inviting people to take part in his dream and his lifestyle. Building on the brand's continued success, Ralph Lauren is multiplying the initiatives to further strengthen its European presence with a strategy geared towards locations that reflect the vision and philosophy of the Ralph Lauren brand. We are seeking a passionate and highly motivated individual to join the EMEA Planning & Strategy team. The Planning & Strategy team is an essential pillar to strategic business growth serving both the DTC Retail and Marketing divisions. Reporting into the Senior Manager of Planning & Strategy, the successful candidate will be responsible for supporting the team in delivering analytics and financial planning to fuel business growth. Support CRM and CX strategy by providing financial, reporting and deep dive analysis. Key partner to Digital and Omnichannel Retail Planning teams in both Full Price and Outlet. Deliver financial plans and re-forecasting on a monthly to annual basis, including risk and opportunity builds. Work closely with 3rd party vendors and agencies on performance optimization. Be the go-to CRM and CX financial and performance insights expert for the team and wider business. Develop and enhance test schedule and results driven recommendations to maximise ROI and efficiency. Present weekly/monthly/quarterly performance with Digital leadership and stakeholders. Support new Digital initiatives with financial scenario building including Sale and Promotional periods. Develop understanding on all Digital related tools and data. Work closely with Customer Insights, Data Strategy, Digital and wider CIX teams. Experience, Skills & Knowledge Relevant experience in Financial Planning, Insights and Discount Strategy. Understanding of the luxury/retail industry and Customer Goods. An effective communicator able to create buy-in and influence across many stakeholders. Ability to communicate actionable insights and turn complex analysis into meaningful recommendations. Experience presenting to senior teams, supporting, and influencing their decisions. Great experience in prioritization and managing projects. Highly self-motivated, analytical, with sharp attention to detail. Highly creative in problem-solving & communication, with rigorous implementation. Proactive, enthusiastic, and reacting intelligently to unforeseen issues. Experience with databases and working with Data teams on extracting relevant data.
Feb 17, 2025
Full time
Strategic Planning & Business Development City: London State/Province: London Location: United Kingdom Company Description Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration. Position Overview What began more than 50 years ago with a collection of ties has grown into an entire world, redefining the American style. Ralph Lauren has always stood for providing quality products, creating worlds and inviting people to take part in his dream and his lifestyle. Building on the brand's continued success, Ralph Lauren is multiplying the initiatives to further strengthen its European presence with a strategy geared towards locations that reflect the vision and philosophy of the Ralph Lauren brand. We are seeking a passionate and highly motivated individual to join the EMEA Planning & Strategy team. The Planning & Strategy team is an essential pillar to strategic business growth serving both the DTC Retail and Marketing divisions. Reporting into the Senior Manager of Planning & Strategy, the successful candidate will be responsible for supporting the team in delivering analytics and financial planning to fuel business growth. Support CRM and CX strategy by providing financial, reporting and deep dive analysis. Key partner to Digital and Omnichannel Retail Planning teams in both Full Price and Outlet. Deliver financial plans and re-forecasting on a monthly to annual basis, including risk and opportunity builds. Work closely with 3rd party vendors and agencies on performance optimization. Be the go-to CRM and CX financial and performance insights expert for the team and wider business. Develop and enhance test schedule and results driven recommendations to maximise ROI and efficiency. Present weekly/monthly/quarterly performance with Digital leadership and stakeholders. Support new Digital initiatives with financial scenario building including Sale and Promotional periods. Develop understanding on all Digital related tools and data. Work closely with Customer Insights, Data Strategy, Digital and wider CIX teams. Experience, Skills & Knowledge Relevant experience in Financial Planning, Insights and Discount Strategy. Understanding of the luxury/retail industry and Customer Goods. An effective communicator able to create buy-in and influence across many stakeholders. Ability to communicate actionable insights and turn complex analysis into meaningful recommendations. Experience presenting to senior teams, supporting, and influencing their decisions. Great experience in prioritization and managing projects. Highly self-motivated, analytical, with sharp attention to detail. Highly creative in problem-solving & communication, with rigorous implementation. Proactive, enthusiastic, and reacting intelligently to unforeseen issues. Experience with databases and working with Data teams on extracting relevant data.
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration. Position Overview WHAT WE OFFER The opportunity to work for an iconic and unique lifestyle brand Exciting career opportunities Competitive benefits package and discounts An environment where you can bring your whole self to work WHAT YOU'LL DO People leadership Create an inclusive working environment with a customer-centric mindset Through team management and visible presence ensures Ralph Lauren's standards are achieved Unlock talent that supports career progression of the team Drive high performance culture by holding the team accountable for agreed results Commerciality Deliver and maintain an elevated customer experience within the store environment Implement the Ralph Lauren ways of working and selling culture to maximise sales and profitability Develop and monitor key metrics that drive the business plan Keep up to date with competitor activity Operations Manage inventory flow to minimise shrink loss through operational excellence Lead floor recovery, ensuring price and size integrity Manage and maintain a safe work environment for customers and employees by complying with all company policies and procedures Experience, Skills & Knowledge WHO YOU ARE Energetic, passionate and results driven Experienced leader having previously worked in a fast-paced environment
Feb 13, 2025
Full time
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration. Position Overview WHAT WE OFFER The opportunity to work for an iconic and unique lifestyle brand Exciting career opportunities Competitive benefits package and discounts An environment where you can bring your whole self to work WHAT YOU'LL DO People leadership Create an inclusive working environment with a customer-centric mindset Through team management and visible presence ensures Ralph Lauren's standards are achieved Unlock talent that supports career progression of the team Drive high performance culture by holding the team accountable for agreed results Commerciality Deliver and maintain an elevated customer experience within the store environment Implement the Ralph Lauren ways of working and selling culture to maximise sales and profitability Develop and monitor key metrics that drive the business plan Keep up to date with competitor activity Operations Manage inventory flow to minimise shrink loss through operational excellence Lead floor recovery, ensuring price and size integrity Manage and maintain a safe work environment for customers and employees by complying with all company policies and procedures Experience, Skills & Knowledge WHO YOU ARE Energetic, passionate and results driven Experienced leader having previously worked in a fast-paced environment