At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.Broadridge is growing! We are actively recruiting for an energetic, creative and customer focused person that is looking to start or further develop their career in a FinTech environment by joining our team in London.As a Support Consultant, you will be on the front lines of ensuring Broadridge's global client base is effectively using our Order Management System (OMS), reference data and risk products day-to- day to drive their business.In this role, you'll be on a team acting as the primary point of contact for all Broadridge Asset Management Solutions (BAMS) clients, including hedge funds, wealth managers and traditional asset managers. You will interact directly with traders, trade support, operations and IT groups daily to support their use of BAMS products and services. Succeeding in this role, requires balancing knowledge of the financial industry, technology and our applications to ensure our clients systems are operationally ready on a daily basis and any issues are addressed in a timely and effective manner.As a service delivery team member, you will have a significant impact on the client's organization and their ability to do business in an efficient and timely manner. You will accomplish this impact through proper issue tracking, providing excellent internal and client communication, timely resolution or escalation of client issues. Primary Responsibilities: Provide front line support to BAMS product suite end users via phone and email. Serve as front line of support for all trading inquiries- troubleshoot, triage and manage issues from point of origin to resolution. Provide clients, and internal partners, proactive, consistent and quality update on issues Work with the manager to handle issue backlog, monitor and assign issues as reported by clients Develop and maintain strong working relationships with client base Essential Qualifications: Ability to read code and write simple scripts in any programming language Ability to work in a dynamic environment where clients are using our products, in real time to enable business decisions Understanding of financial markets and trading Strong written and verbal communication skills and ability to multi-task Computing or Finance degree Good working knowledge of all of the following technologies: C#, VB, Python SQL Server and Transact SQL skills Client facing technical support experience The following knowledge and skills will be a plus: Financial industry (investments) knowledge will be the very strong plus Front office (traders) support experience Experience with product functional testing Any risk background within financial services Other key attributes include to be self-motivated, an ability to take responsibility and be prepared to learn fast. are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.
Jan 08, 2026
Full time
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.Broadridge is growing! We are actively recruiting for an energetic, creative and customer focused person that is looking to start or further develop their career in a FinTech environment by joining our team in London.As a Support Consultant, you will be on the front lines of ensuring Broadridge's global client base is effectively using our Order Management System (OMS), reference data and risk products day-to- day to drive their business.In this role, you'll be on a team acting as the primary point of contact for all Broadridge Asset Management Solutions (BAMS) clients, including hedge funds, wealth managers and traditional asset managers. You will interact directly with traders, trade support, operations and IT groups daily to support their use of BAMS products and services. Succeeding in this role, requires balancing knowledge of the financial industry, technology and our applications to ensure our clients systems are operationally ready on a daily basis and any issues are addressed in a timely and effective manner.As a service delivery team member, you will have a significant impact on the client's organization and their ability to do business in an efficient and timely manner. You will accomplish this impact through proper issue tracking, providing excellent internal and client communication, timely resolution or escalation of client issues. Primary Responsibilities: Provide front line support to BAMS product suite end users via phone and email. Serve as front line of support for all trading inquiries- troubleshoot, triage and manage issues from point of origin to resolution. Provide clients, and internal partners, proactive, consistent and quality update on issues Work with the manager to handle issue backlog, monitor and assign issues as reported by clients Develop and maintain strong working relationships with client base Essential Qualifications: Ability to read code and write simple scripts in any programming language Ability to work in a dynamic environment where clients are using our products, in real time to enable business decisions Understanding of financial markets and trading Strong written and verbal communication skills and ability to multi-task Computing or Finance degree Good working knowledge of all of the following technologies: C#, VB, Python SQL Server and Transact SQL skills Client facing technical support experience The following knowledge and skills will be a plus: Financial industry (investments) knowledge will be the very strong plus Front office (traders) support experience Experience with product functional testing Any risk background within financial services Other key attributes include to be self-motivated, an ability to take responsibility and be prepared to learn fast. are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.
A leading financial services firm in the UK is seeking a Client Services Director to lead a high-performing team dedicated to delivering exceptional service. The role emphasizes proactive relationship management, operational efficiency, and team development. Candidates should have at least 5 years' experience in a client service leadership position within financial services. Excellent leadership and communication skills are critical, as you will engage with senior stakeholders and drive strategic initiatives. This is a hybrid position offering the opportunity to make a significant impact.
Jan 06, 2026
Full time
A leading financial services firm in the UK is seeking a Client Services Director to lead a high-performing team dedicated to delivering exceptional service. The role emphasizes proactive relationship management, operational efficiency, and team development. Candidates should have at least 5 years' experience in a client service leadership position within financial services. Excellent leadership and communication skills are critical, as you will engage with senior stakeholders and drive strategic initiatives. This is a hybrid position offering the opportunity to make a significant impact.
Business Development Manager (Hybrid - Flexible options) page is loaded Business Development Manager (Hybrid - Flexible options)locations: London - 12 Arthur Streettime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JRAt Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.Broadridge is seeking a highly motivated, team-oriented, analytical, experienced business development manager to join its London-based team. This role will report to the General Manager, Corporate Governance Data and Insights. The primary product focus will be our Investor Communication offering.Responsibilities: Support growth strategy for International Investor Communication Business: Collaborate with General Manager, and other key business leaders to define, test, and constantly measure growth performance. Go-to-market strategy: Develop sales support material to represent the solution offering to the client and collaborate with sales personnel to provide product and technical knowledge in support of pre-sales activities. Engage with clients, prospects, partners and provide comprehensive understanding of the relevant applications/solutions through product demonstrations, technical explanations, and documentation. Prepare business analysis discovery documentation and presentation material to product management teams for missing functional gaps. Operational excellence: Drive change management and continuous improvement by defining and measuring KPIs and developing improvement plans. Collaborate with product, operations, client services, and sales teams as an integration hub to drive enhancements and achieve strategic objectives. Business performance: forecasting, analyzing business performance, defining required changes, and driving execution. Qualifications: 5+ years of experience in financial services, with a preference for similar roles. 2+ years of experience in consulting, corporate development, or product strategy. Master's degree or equivalent qualification, preferably in business, finance, or technology-related fields. Core skills: excellent presentation and communication skills, writing executive-ready presentations, high-level technology analysis, project management, financial analysis/ modelling. Ability work across multiple groups and work well within a matrixed organization. Leadership presence - capable of working across teams to drive performance, capable of serving as a spokesperson and thought leader. Ability to initiate, develop and maintain relationships internally and externally. associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates. We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions. (blob:)0:00 / 1:51
Jan 01, 2026
Full time
Business Development Manager (Hybrid - Flexible options) page is loaded Business Development Manager (Hybrid - Flexible options)locations: London - 12 Arthur Streettime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JRAt Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.Broadridge is seeking a highly motivated, team-oriented, analytical, experienced business development manager to join its London-based team. This role will report to the General Manager, Corporate Governance Data and Insights. The primary product focus will be our Investor Communication offering.Responsibilities: Support growth strategy for International Investor Communication Business: Collaborate with General Manager, and other key business leaders to define, test, and constantly measure growth performance. Go-to-market strategy: Develop sales support material to represent the solution offering to the client and collaborate with sales personnel to provide product and technical knowledge in support of pre-sales activities. Engage with clients, prospects, partners and provide comprehensive understanding of the relevant applications/solutions through product demonstrations, technical explanations, and documentation. Prepare business analysis discovery documentation and presentation material to product management teams for missing functional gaps. Operational excellence: Drive change management and continuous improvement by defining and measuring KPIs and developing improvement plans. Collaborate with product, operations, client services, and sales teams as an integration hub to drive enhancements and achieve strategic objectives. Business performance: forecasting, analyzing business performance, defining required changes, and driving execution. Qualifications: 5+ years of experience in financial services, with a preference for similar roles. 2+ years of experience in consulting, corporate development, or product strategy. Master's degree or equivalent qualification, preferably in business, finance, or technology-related fields. Core skills: excellent presentation and communication skills, writing executive-ready presentations, high-level technology analysis, project management, financial analysis/ modelling. Ability work across multiple groups and work well within a matrixed organization. Leadership presence - capable of working across teams to drive performance, capable of serving as a spokesperson and thought leader. Ability to initiate, develop and maintain relationships internally and externally. associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates. We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions. (blob:)0:00 / 1:51
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.The Client Services Director is responsible for leading and inspiring a high-performing Client Service team dedicated to delivering exceptional service to banks, brokers, intermediaries and issuer clients. The individual will ensure client expectations are consistently exceeded through proactive relationship management and strategic support in driving client satisfaction, process improvement, and business growth.Leadership and Team Management Provide clear direction, motivation, and day-to-day leadership to the Client Service team, ensuring workloads are balanced and service quality remains exemplary. Support the Senior Director in setting strategic priorities for the team and ensuring alignment with broader business goals. Mentor and coach team members to drive engagement, performance, and professional development.Client Service Excellence Serve as the senior escalation point for key clients, championing resolution of complex issues swiftly and effectively. Own relationships with top-tier clients, fostering trust and confidence through regular engagement and service review meetings. Monitor client satisfaction and proactively identify opportunities to enhance service delivery and strengthen client partnerships.Operational Efficiency and Continuous Improvement Evaluate team workflows, systems, and procedures to identify opportunities for automation, efficiency gains, and process enhancements. Partner with the Senior Director and cross-functional teams to drive consistent operational excellence and streamlined client service delivery. Lead and support implementation of new clients, services, and product lead initiatives to ensure seamless onboarding and integration.Collaboration and Cross-Functional Partnership Build strong internal relationships with Operations, Product, Sales, and Technology teams to ensure end-to-end service continuity and client success. Participate in UAT testing, system enhancements, and platform deployments, acting as a voice of the client in internal discussions.Performance and People Development Conduct performance appraisals, set SMART objectives, and provide feedback and recognition to foster a culture of high performance. Support succession planning and skill development within the team to ensure continued alignment with the organization's strategic goals.Risk Management and Escalation Identify and mitigate risks that could lead to service fees, reputational damage, or client dissatisfaction. Ensure compliance with internal controls, policies, and regulatory requirements while maintaining a client-focused approach. Qualifications and Experience Bachelor's degree or relevant industry qualification (e.g., CISI) preferred. Minimum of 5 years' experience in a client service leadership role within financial services industry (e.g., asset servicing, global custody, proxy voting, corporate governance, stewardship, investor communications). Demonstrated experience in engaging with global custodians, asset managers, investor relations and company secretary Proven ability to manage teams, balance multiple priorities, and deliver process improvements that drive high-quality client outcomes. Key Competencies Demonstrated commitment to service excellence and continuous improvement. Strong leadership skills with the ability to inspire, influence, and develop others. Exceptional interpersonal and communication abilities, with confidence engaging senior stakeholders internally and externally. Results-oriented and analytical, adept at turning insight into actionable solutions. Skilled in managing upward to support senior leadership with reporting, issue escalation, and strategic initiatives. Proven collaborator who thrives in a cross-functional environment and works effectively under pressure. are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective. Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
Jan 01, 2026
Full time
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.The Client Services Director is responsible for leading and inspiring a high-performing Client Service team dedicated to delivering exceptional service to banks, brokers, intermediaries and issuer clients. The individual will ensure client expectations are consistently exceeded through proactive relationship management and strategic support in driving client satisfaction, process improvement, and business growth.Leadership and Team Management Provide clear direction, motivation, and day-to-day leadership to the Client Service team, ensuring workloads are balanced and service quality remains exemplary. Support the Senior Director in setting strategic priorities for the team and ensuring alignment with broader business goals. Mentor and coach team members to drive engagement, performance, and professional development.Client Service Excellence Serve as the senior escalation point for key clients, championing resolution of complex issues swiftly and effectively. Own relationships with top-tier clients, fostering trust and confidence through regular engagement and service review meetings. Monitor client satisfaction and proactively identify opportunities to enhance service delivery and strengthen client partnerships.Operational Efficiency and Continuous Improvement Evaluate team workflows, systems, and procedures to identify opportunities for automation, efficiency gains, and process enhancements. Partner with the Senior Director and cross-functional teams to drive consistent operational excellence and streamlined client service delivery. Lead and support implementation of new clients, services, and product lead initiatives to ensure seamless onboarding and integration.Collaboration and Cross-Functional Partnership Build strong internal relationships with Operations, Product, Sales, and Technology teams to ensure end-to-end service continuity and client success. Participate in UAT testing, system enhancements, and platform deployments, acting as a voice of the client in internal discussions.Performance and People Development Conduct performance appraisals, set SMART objectives, and provide feedback and recognition to foster a culture of high performance. Support succession planning and skill development within the team to ensure continued alignment with the organization's strategic goals.Risk Management and Escalation Identify and mitigate risks that could lead to service fees, reputational damage, or client dissatisfaction. Ensure compliance with internal controls, policies, and regulatory requirements while maintaining a client-focused approach. Qualifications and Experience Bachelor's degree or relevant industry qualification (e.g., CISI) preferred. Minimum of 5 years' experience in a client service leadership role within financial services industry (e.g., asset servicing, global custody, proxy voting, corporate governance, stewardship, investor communications). Demonstrated experience in engaging with global custodians, asset managers, investor relations and company secretary Proven ability to manage teams, balance multiple priorities, and deliver process improvements that drive high-quality client outcomes. Key Competencies Demonstrated commitment to service excellence and continuous improvement. Strong leadership skills with the ability to inspire, influence, and develop others. Exceptional interpersonal and communication abilities, with confidence engaging senior stakeholders internally and externally. Results-oriented and analytical, adept at turning insight into actionable solutions. Skilled in managing upward to support senior leadership with reporting, issue escalation, and strategic initiatives. Proven collaborator who thrives in a cross-functional environment and works effectively under pressure. are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective. Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.